Human Resource Management

Business Seminars for
HR & Training Professionals

APRIL-SEPTEMBER 2013 DEVELOPMENT SUPPORT SOLUTIONS www.amanet.org
Online Seminars
World-class HR training right at your desktop
AMAs
Live
Fundamentals of Human Resources Management

Page 3
any AMA seminar

NEW! Workforce Analytics and Planning Workshops
See page 23 for details
$200off
By Mercernow available through AMA

NEW! Advanced Training Strategies and Techniques Page 11
Keep Your HR Career Strong with New Skills from AMA

TABLE OF CONTENTS
HR Skills
Fundamentals of Human Resources Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Recruiting, Interviewing and Selecting Employees . . . . . . 4 AMAs Employment Law Course: Avoiding the Legal Pitfalls of EEO, FMLA and ADA . . . . . . . . . . . . . 5 Succession Planning: Developing Leaders from Within . . 6 AMAs Myers-Briggs Type Indicator (MBTI) Certication Program . . . . . . . . . . . . . . . . . . . . . . . . . . 7 NEW! Moving from Data Smog to Cloud 9: Assembling a Relevant Data Engine . . . . . . . . . . . . . . 8 NEW! Workforce Metrics and Analytics: Driving Business Results with Data. . . . . . . . . . . . . . . . 8 NEW! Strategic Workforce Planning: Dening and Fullling Business Requirements . . . . . . . . . . . . . . . . . 9 NEW! Workforce Analytics and Planning Execution: Building a Center of Expertise . . . . . . . . . . . . . . . . . . . 9 Coaching and Counseling for Outstanding Job Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Assertiveness Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 The 7 Habits of Highly Effective People 3-Day Signature Program . . . . . . . . . . . . . . . . . . . . . . 14 The 8th Habit: From Effectiveness to Greatness . . . . . . 15 AMA Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Taking On Greater Responsibility: Step-Up Skills for Non-Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Successfully Managing People . . . . . . . . . . . . . . . . . . 17 Building Better Work Relationships: New Techniques for Results-Oriented Communication. . . 18 Responding to Conict: Strategies for Improved Communication . . . . . . . . . . . . . . . . . . . . . 19 Developing Your Emotional Intelligence . . . . . . . . . . . . . 19 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Strategies for Developing Effective Presentation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Essentials of Project Management for the Non-Project Manager . . . . . . . . . . . . . . . . . . . . . . . . . 21 Fundamentals of Finance and Accounting for Non-Financial Managers . . . . . . . . . . . . . . . . . . . . . . . 22 Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Training Skills
Training the Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 NEW! Advanced Training Strategies and Techniques. . . . 11 Instructional Design for Trainers . . . . . . . . . . . . . . . . . . . 11
Enhancement Skills for HR Professionals

What Got You Here Won't Get You There. . . . . . . . . . . . 12
AMAs Live Online Seminars offer the same high-caliber faculty and engaging content as the classroom seminaron your desktop.
Build essential skills fast and affordably with AMAs Annual Pass.
ed Unlimit g! in in Tra
AMAs most popular seminars
One year. One price. Unlimited training.

Annual Pass**
One full year of unlimited access to most AMA Classroom Seminars and 3 Live Online Seminars for $3,995!
Call 1-800-262-9699 for more information. Mention offer code LEDG. Restrictions apply, see below for details.
Schedule 69 (GS-02F-0092R) MOBIS (GS-10F-0083S)
All seminars are on General Services Administration Schedule
HRCI. AMA is an HRCI approved provider. Many of our seminars have been approved for recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).
Premium Annual Pass**

One full year of unlimited access to ALL AMA Classroom Seminars and 3 Live Online Seminars for $4,995!
Call 1-800-262-9699 for more information. Mention offer code LEDG. Restrictions apply, see below for details. TERMS & CONDITIONS: Annual Pass purchasers may choose from all AMA U.S. Classroom and Live
Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Premium Annual Pass purchasers may choose from all AMA U.S. Classroom and Live Online Seminars. Third party-delivered programs available through AMA and webinars are excluded from both Annual Pass and Premium Annual Pass redemption. Past purchases and other promotional offers are excluded. Annual Pass and Premium Annual Pass fees are nonrefundable, regardless of attendance. Your pass will be activated on the start date of the first seminar you register for using the pass and will expire one year later. The pass may only be used by the person designated on the pass and may not be sold, transferred or assigned in any manner. All attendance must be completed by the pass expiration date. If left entirely unused, the pass will expire twelve months from the purchase date. Photo identification will be required when attending a seminar. Prices are subject to change without notice. This is a call-in offer only.
AN AMA BLENDED LEARNING SEMINAR
AMA Blended Learning a dynamic and effective blend of live training, online tools, resources and events that provides the foundation for greater subject mastery and measurable performance metrics to back it up.
A M A Certificate Programs
Attendance at seminars in this catalog contributes to the requirements for earning an AMA Certicatea recognized symbol of achievement in the business world. For information on how to qualify for an AMA Certicate, as well as special discount pricing, visit www.amanet.org/certicates or call 1-800-262-9699.
HR SKILLS
Also available as a Live Online Seminar
Fundamentals of Human Resources Management SEMINAR #8506

This intensive, hands-on seminar will give you a solid overview of all aspects of HR.
Quickly learn the essentials of key HR functions and gain the condence and knowhow you need to succeed. Youll see how to develop a ready-to-use action plan to put to work in your own organization.
www.amanet.org/8506
FA C U LT Y S P O T L I G H T * Michael J. Simpson is a
recognized expert in organizational development and progressive human resource management. He is a strong leader in business planning, employee development and facilitation skills and transforming corporate HR divisions. Michael has published many articles in his eld.
*This seminar is also taught by other HR experts.
HOW YOU WILL BENEFIT

Understand HRs role as a vital contributor to your organizations success Discover strategies to attract and retain top talent Examine best practices for managing performance and creating compensation, training and benet systems that drive bottom-line results Identify and deal with potentially explosive issues with an eye to both legal requirements and the needs of your business Analyze HR issues and develop action plans you can implement in your organization
Orientation and assimilation Current employment-related trends and challenges Critical learning points Information Processing Employee handbooks Policies and procedures manuals Human Resources Information Systems (HRIS) Information processing trends and challenges Maximum HRIS utilization Compensation Characteristics of an effective compensation system Job evaluations Salary surveys Traditional and dynamic compensation programs Compensation trends and challenges Performance Management Objectives of performance management systems Coaching and counseling Performance management components and guidelines Respective roles among HR, managers and employees Performance management meetings: preparation, action plan, pitfalls Varied approaches to performance management Emerging performance management trends Benets Mandated and voluntary benets Typical/popular offerings Maintaining a cost-effective emphasis Current trends: rising costs, next generation, global impact, the next wave Organizational and Employee Development Respective responsibilities Types of employee training Career development
Classroom Schedule
April 15-17 . . . . New York, NY . . . . . . . 8506-FJQ-00843 April 17-19 . . . . Chicago, IL . . . . . . . . . 8506-FJQ-00842 May 20-22 . . . . San Francisco, CA . . . . 8506-FJQ-00845 June 5-7 . . . . . . New York, NY . . . . . . . 8506-FJQ-00846 Aug. 5-7 . . . . . . New York, NY . . . . . . . 8506-FJQ-00852 Sept. 23-25. . . . Chicago, IL . . . . . . . . . 8506-FJQ-00855
3 days/1.8 CEUs/18 PHR/SPHR

$2,345/AMA Members $2,095 AMA Members save $250
WHAT YOU WILL COVER

The Changing Role of HR A useful historical review of personnel/HR HRs role in todays workplace and beyond HR as a strategic business partner Organizational and external trends and challenges The HR Function Key functional HR tasks in any organization HR functional responsibilities in small, mid-size and large organizations How HR relates to non-HR functions HR, non-HR and shared employee-related functional activities HR trends and challenges Legal Responsibilities HR and managerial legal responsibilities Employment-related federal legislation Select legal terms and their impact Questions and categories to avoid during the employment process Workplace sexual harassment Legal trends and challenges The Employment Process Key issues of employment concern for HR practitioners Matching applicants with job requirements and responsibilities Selection criteria, questioning techniques and background research
LIVE ONLINE SCHEDULE

1.2 CEUs 12 PHR/SPHR $2,345/AMA Members $2,095 Thursday 2-5pm ET 4 Lessons July 11-Aug. 1 . . . . . . . . . . . . . 8506-FJQ-00851
Succession planning Employee retention strategies Trends and challenges in organizational and employee development Final Activity Putting it together: understanding and implementing your role in the organization; creating your action plan
WHO SHOULD ATTEND

HR novices with fewer than three years of experience or long-time professionals looking for an HR management refresher. Note: Session will cover employment law and employee benets.
This program has been approved for 18 recertication credit hours toward PHR, SPHR and GPHR recertication through the Human Resource Certication Institute (HRCI). For more information about certication or recertication, please visit the HRCI homepage at www.hrci.org
All AMA seminars are GSA approved and can be delivered onsite
1-800-262-9699
www.amanet.org
HR SKILLS
Recruiting, Interviewing and Selecting Employees SEMINAR #8266

Everything you need to know before you say youre hired.
When youre recruiting, you can spend up to 60%80% of your efforts on administrative taskshours you need to apply to recruitment and selection. Learn techniques that will get you out of the time trap so you can focus on the crucial intricacies of the recruitment process.
Diane Arthur is a trainer
www.amanet.org/8266
FA C U LT Y S P O T L I G H T *
and consultant whose work involves all aspects of HR, including recruiting, interviewing and selection, policies and procedures, performance appraisals, salary administration, equal employment opportunity, sexual harassment, employer/employee relations, communication skills and coaching and counseling. She is the author of several AMACOM books.
Start with recruitment. This step-bystep process will help you:

Adapt to the needs of our changing workforce Identify a wide range of possible recruitment methods Use the Internet, advertising and other referral techniques Create job-specic proles
Interview Preparation Job descriptions Applications and rsums Time and place Basic questions Stages of the interview Legal Factors Federal legislation Recordkeeping and retention requirements Questions to avoid Handling discrimination charges Interview Questioning Techniques Competency Open-ended Hypothetical Probing Closed-ended Types of Employment Interviews Face-to-face exploratory Telephone Video Human resources Departmental Team Interview Components Format Active listening Body language Balancing asking questions and providing information Documentation Purpose and uses Objective language Job-related facts Guidelines Effective notes References and Background Checks Defamation of character Negligent hiring and retention
Classroom Schedule
April 3-5 . . . . . . Chicago, IL . . . . . . . . . 8266-FJQ-00553 June 3-5 . . . . . . Arlington, VA . . . . . . . 8266-FJQ-00554 June 3-5 . . . . . . New York, NY . . . . . . . 8266-FJQ-00557 Aug. 7-9 . . . . . . Atlanta, GA. . . . . . . . . 8266-FJQ-00558 Sept. 18-20. . . . New York, NY . . . . . . . 8266-FJQ-00555
Prepare to interview by actually interviewing. You and your colleagues,

under the careful monitoring of your seminar leader, will practice until you gain the condence and skills you need.


Effectively review a candidates application and rsum Filter out the wrong applicants early Understand a job description, even if you know little about the position Ask the right questions to stay out of legal trouble Build your questioning and listening skills Read the interviewees body language Get all the information Document the interviewing process Perform reference checks Ensure your new employee is a good t Handle salary and other compensation and benets issues
Reference check options Releasing and obtaining reference information Background checks: compliance and procedures Selection Testing Selection guidelines
WHO SHOULD ATTEND

Professionals with two years or less of experience in hiring, including newly hired HR professionals, HR practitioners who lack formal training, non-HR specialists who recruit, interview and/or hire as part of their jobs and long-time HR practitioners who want to reinforce or update their skills.
WHAT YOU WILL COVER

Recruitment Challenges Fluctuating economy Variable skill levels Loyalty and commitment Outsourcing Applicant expectations Recruitment Basics Factors to consider Proactive and reactive recruitment Traditional and creative sources Electronic recruitment
1-800-262-9699
www.amanet.org
HR SKILLS
AMAs Employment Law Course

Avoiding the Legal Pitfalls of EEO, FMLA and ADA
Learn how to recruit, hire, discipline and re employees without incurring costly litigation.
This interactive and case-study-centered employment law seminar combines a comprehensive overview of employee discrimination/EEO, the Family and Medical Leave Act and the Americans with Disabilities Act. You will learn how to implement and apply legally defensible best practices in your organizationgain condence and expertise in dealing with complex employment law and employee relations issuesand protect yourself and the organization from the damaging effects of ill-advised employment decisions.
SEMINAR #8502
www.amanet.org/8502
FA C U LT Y S P O T L I G H T * Adin Goldberg represents

companies in the full range of labor and employment law matters, counsels management on employment law issues and provides training to managers and supervisors on employment and human resources practices. Recent clients have included UPS, AT&T, Rainbow Shops, The Wackenhut Corporation and Fuji Film.

Avoid costly litigation and outrageous judgments/settlements Recruit, hire, discipline and terminate employees in a legal manner Condently deal with complex employment law and employee relations issues Develop HR policies and procedures that comply with employment law and do not violate federal statutes Know what constitutes reasonable accommodations and how to implement them without creating undue hardship Protect yourself and your organization from the damaging effects of ill-advised employment decisions Track court rulings in the jurisdiction where your organization operates
WHAT YOU WILL COVER

Understanding the Basics of Workplace Law Learning the general impact of employment laws on the workplace Identifying key laws that impact employers and employees Listing basic legal requirements and obligations for employers Employment At Will Learning the concept of employment at will Discussing exceptions to the employment at-will doctrine Making effective corrective action decisions
Equal Employment, Discrimination and Harassment Learning how to make job-related hiring and employment decisions Creating a workplace environment that is free of discrimination and harassments Learning to help other workplace leaders to prevent discrimination, harassment and sexual harassment claims Sexual Harassment Learning the two types of sexual harassment that are often found in the workplace Creating a workplace where people are able to work together as professionals without unnecessary sexual or gender tension Learning to identify potential issues at an earlier stage and take steps to stop actions that might lead to formal sexual harassment complaints Americans with Disabilities Act Discussing the requirements placed on management to give equal employment opportunities to qualied individuals with disabilities Planning pre-employment inquiries that are permitted by ADA Managing ADA issues in the workplace Seeking the help of qualied professionals when dealing with a disability accommodation issue Family and Medical Leave Act of 1993 Explaining employer responsibilities and employee rights under the Family and Medical Leave Act of 1993 Making decisions about employee leave requests for personal and family illnesses Coordinating leave request between line managers and human resources
Classroom Schedule
May 6-7 . . . . . . Chicago, IL . . . . . . . . . 8502-FJQ-00069 July 15-16 . . . . . New York, NY . . . . . . . 8502-FJQ-00070 Sept. 23-24. . . . Arlington, VA . . . . . . . 8502-FJQ-00071
2 days/1.2 CEUs
Retaliation Preventing retaliation claims Helping others to respect the rights of individuals to bring complaints forward Recognizing and addressing behaviors that may be seen as retaliation Managing Within the Law Evaluating the current practices of your employer to comply with the law Working with HR professionals and legal advisors to review actual employment situations Making management decisions that are consistent with basic legal concepts
WHO SHOULD ATTEND

HR managers and professionals, as well as corporate attorneys.
1-800-262-9699
www.amanet.org
HR SKILLS
Succession Planning
Developing Leaders from Within
SEMINAR #8110
www.amanet.org/8110
Ensure your organization always has well-trained, experienced people in key positions
Research shows that most companies have little or no deliberate succession planning in placeand arent fully aware of how much the lack of it can cost their organization, especially in an unstable economy. Managing the succession of talent is a vital strategic process that minimizes gaps in leadership and enables your best people to develop the skills necessary for possible future roles. It allows you to seamlessly merge employee capabilities and aspirations with your organizations goals and talent needs. This seminar will show you how to design and implement an effective and exible succession plan that will help your organization continue to grow and achieve its business goals.
Ruth Roemer is a principal

of a consulting rm that focuses on human resources, organization and change management. She has had clients in a variety of industries, including manufacturing, pharmaceuticals, telecommunications, public transit, hospitals and the State of New Jersey. Ms. Roemer has a BS in organizational behavior from Oakland University, and an MS in business policy from Columbia University.

Learn to formulate strategies for attracting, retaining and developing skilled individuals Know how to develop future leaders from within while retaining intellectual/operational expertise Be able to sustain business relationships that are vital to your organizations success Develop a targeted approach to identify the competencies needed for specic positions Help increase retention by matching your companys needs with the aspirations of individuals
WHAT YOU WILL COVER

Succession Planning Overview Dening what succession planning is and why its so important Differentiating between replacement/backup planning and succession planning Exploring best practices for managing talent pools and high-potentials Discovering how to use forecasting for succession planning Creating a business case for succession planning
ImplementationStrategies and Obstacles Examining key factors for success Discovering succession planning obstacles and derailers Establishing your succession plans guiding principles/values Exploring change management and its effects on readiness for succession Deploying the Process Clarifying the strategic purpose Identifying core competencies Assessing and selecting key talent Creating individual development plans Measuring, evaluating and establishing feedback loops Cultural Alignment Identifying the inuences of workplace culture on succession planning Describing the relationship between culture and succession planning success Identifying your organizations core values, attitudes and beliefs Action Planning Identifying next steps you can take back at work Selecting priority items and developing a formal action plan Sharing your action plan with a learning partner
Classroom Schedule
May 20-21 . . . . New York, NY . . . . . . . 8110-FJQ-00017 June 24-25 . . . . San Francisco, CA . . . . 8110-FJQ-00018 July 15-16 . . . . . Arlington, VA . . . . . . . 8110-FJQ-00019

WHO SHOULD ATTEND

Mid- to senior-level managers, business unit heads, human resources personnel and operational development professionals.
1-800-262-9699
www.amanet.org
HR SKILLS
AMA attendees have over a
AMAs Myers-Briggs Type Indicator (MBTI ) Certication Program SEMINAR #8592

Get certied to administer the worlds most widely used personality assessment.
Apply the MBTI tool to empower employees, enhance team productivity and reduce conict. AMAs newly updated MBTI program is a highly interactive, 4-day workshop that focuses on the key MBTI applications of team building, leadership and individual development. It features a hands-on, practical approach that prepares you to professionally and ethically administer and interpret the MBTI instrumentimmediately upon your return to work. Unlike earlier versions of the program, this seminar also includes training in MBTI Step II, which provides a more richly textured picture of type and behavior using 20 additional facets. Step II shows how people express their type uniquely and individually.
97% PASS RATE

on the MBTI Qualifying Exam.
www.amanet.org/8592
FA C U LT Y S P O T L I G H T * Dr. Joseph Reed helps

organizations improve productivity by enhancing human performance. His focus areas include professional and team development and multirater assessment performance management processes. Dr. Reed has had managerial experience as a Marine Corps ofcer, university administrator and manager of training and development. His clients have included American Express, Comcast and USAir. He is an adjunct faculty member of Saint Josephs University, Philadelphia.
*This seminar is also taught by other Certied MBTI experts.

Improve employee communication skills and interactions using the MBTI tool Gain greater understanding of your own and others personality preferences Understand type theory and key MBTI applications Lessen test anxiety, track your progress and self-correct with daily exams Experience effective ways to introduce type to teams to improve performance Get immediate feedback on your professional interpretation skills with role-play exercises Receive an MBTI toolkit and PowerPoint template for presenting type to teams and senior management
Using the MBTI Instrument for Individual and Leadership Development Type dynamics: how the four preferences form a dynamic personality pattern Type development: the tasks of different stages of life Recognizing type and stress interactions Applying type to leadership styles Practicing using type dynamics and development with clients Using the MBTI Step II Instrument and Interpretive Report The developmental and psychometric aspects of the Step II instrument Denition of the 20 Step II facets Practicing interpreting with clients Case studies of Step II results
Classroom Schedule
April 9-12 . . . . . Chicago, IL . . . . . . . . . 8592-FJQ-00195 April 16-19 . . . . Atlanta, GA. . . . . . . . . 8592-FJQ-00196 April 23-26 . . . . New York, NY . . . . . . . 8592-FJQ-00197 Apr. 30-May 3. . San Francisco, CA . . . . 8592-FJQ-00198 May 7-10 . . . . . Boston, MA. . . . . . . . . 8592-FJQ-00202 May 14-17 . . . . New York, NY . . . . . . . 8592-FJQ-00201 June 4-7 . . . . . . Chicago, IL . . . . . . . . . 8592-FJQ-00203 June 18-21 . . . . New York, NY . . . . . . . 8592-FJQ-00205 June 25-28 . . . . Arlington, VA . . . . . . . 8592-FJQ-00209 July 9-12 . . . . . . New York, NY . . . . . . . 8592-FJQ-00207 July 16-19 . . . . . Philadelphia, PA. . . . . . 8592-FJQ-00215 July 23-26 . . . . . Chicago, IL . . . . . . . . . 8592-FJQ-00220 July 23-26 . . . . . San Francisco, CA . . . . 8592-FJQ-00210 July 30-Aug. 2. . Atlanta, GA. . . . . . . . . 8592-FJQ-00213 July 30-Aug. 2. . New York, NY . . . . . . . 8592-FJQ-00211 Aug. 6-9 . . . . . . Arlington, VA . . . . . . . 8592-FJQ-00217 Aug. 20-23 . . . . Chicago, IL . . . . . . . . . 8592-FJQ-00214 Aug. 27-30 . . . . San Diego, CA. . . . . . . 8592-FJQ-00246 Sept. 10-13. . . . New York, NY . . . . . . . 8592-FJQ-00216 Sept. 17-20. . . . Myrtle Beach, SC. . . . . 8592-FJQ-00247 Sept. 17-20. . . . San Francisco, CA . . . . 8592-FJQ-00218 Sept. 24-27. . . . Dallas, TX . . . . . . . . . . 8592-FJQ-00219
WHAT YOU WILL COVER

Introducing Type to Teams and Groups Administering the instrument Dening the MBTI dichotomies Verifying type Using the Presenting Type in Organizations presentation Activities to use with teams Using the MBTI Assessment Understanding the differences between trait and type instruments Appropriate and ethical use of the instrument Contracting to use the tool Psychometric aspects of the instrument Using the MBTI Instrument with Individuals Practicing administering and scoring the instrument and interpreting results Practicing working with clients and interpreting results
WHO SHOULD ATTEND

HR professionals, training and OD specialists, career counselors, line managers and others responsible for developing human capital.
MBTI CERTIFICATION
CPP, Inc., the publisher of the MBTI instrument, establishes certication standards. All the knowledge you need to successfully complete the certication exam is covered in the pre-work, workshop lectures and handouts. In the unlikely event that you do not pass the exam, your AMA course leader will provide a short-answer retake exam.

$1,795/AMA Members $1,595 AMA Members save $200 AMA Blended Learninga blend of live expert training that merges in-person learning experiences with fully-integrated online and ofine materials. Pre-work required. You must complete 10 hours of reading and online review, including completion of the MBTI Form Q and MBTI Complete instruments. Instructions and materials will be sent to you digitally, with hard copies provided at the workshop. These materials provide a practical orientation to prepare you to fully participate in the program. Note: If you cancel and are unable to attend, AMA will withhold $250 for materials. Post-seminar tools provide interactive support, including a video featuring an expert who provides tips for using the instrument in typical workplace scenarios.
Myers-Briggs Type Indicator, MBTI and the MBTI logo are trademarks or registered trademarks of the MyersBriggs Type Indicator Trust in the U.S. and other countries.
1-800-262-9699
www.amanet.org
HR SKILLS
! NEW
Moving from Data Smog to Cloud 9: Assembling a Relevant

Data Engine
SEMINAR #8893
! NEW
Workforce Metrics and Analytics: Driving Business

Results with Data
SEMINAR #8891
By Mercernow available through AMA.
Elevate your workforce analytics to workforce intelligence.

How do you establish the foundation of a data enginea consolidated set of critical information required to analyze and track people-related metricsthat can cut through the data smog and help you get answers to critical people issues? Through interactive exercises and case studies, this course will help you recognize the common pitfalls in building such a data engine, and provide you with proven templates and worksheets for overcoming those obstacles. Youll also develop an action plan for creating and applying a data engine that helps address your specic people-related and business concerns.
Get knowledge and resources to implement effective workforce metrics and analytics.
Most HR and corporate management teams recognize the potential value of workforce metrics and analytics. Unfortunately, many organizations still struggle with developing a strategy and identifying where to start, what to measure, and how metrics and analytics can support business strategies. Discover how to help drive business results with workforce data by providing a detailed roadmap for effectively leveraging metrics and analytics in your organization. This highly interactive and informative workshop will provide you and your team wih expert insight and proven resources.

Discover what a data engine is and uncover its key benets for your organization Determine best practices for assembling and applying a data engine to your unique situation Learn to change the way workforce data inuences human capital decision making Gain knowledge and tools that HR and corporate management teams can apply immediately

Kick-start your workforce metrics and analytics capabilities, facilitated by industry experts Learn to communicate more effectively with executives about human capital metrics and analytics best practices Know how to tell a compelling story with data to illuminate critical workforce insights and drive action Recognize how to change the way workforce data inuences human capital decision making Gain knowledge and tools that HR and corporate management teams can apply immediately
WHAT YOU WILL COVER

Assessing your organizational readiness for workforce intelligence Dening workforce intelligence and the importance of its four integrated elements Evaluating a sample data audit and identifying the data to be included in a data engine Assessing a sample Measurement Map* and determining whether your company is ready to engage in a data dialogue Navigating around common pitfalls when assembling a data engine Creating a rst steps action plan for assembling a data engine in your organization
WHAT YOU WILL COVER

Interpreting an Internal Labor Market (ILM) map displaying data on organizational talent ow Differentiating between human resources and human capital metrics Dening and describing best practices in the design of human capital dashboards Using the framework of data, dialogue, action and results to achieve power storytelling Identifying key constituencies for maintaining a successful data-based approach Completing an action plan to overcome obstacles to implementing metrics and analytics
WHO SHOULD ATTEND

HR analysts, managers, directors and vice presidents; HR business partners who are interested in workforce analytics and planning; IT, nance and business executives with close ties to HR.
*Copyright 2010-2012 Dr. Theresa M. Welbourne
WHO SHOULD ATTEND

www.amanet.org/8891
www.amanet.org/8893
Classroom Schedule
April 22. . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 8893-FJQ-00001 July 1 . . . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 8893-FJQ-00002 Sept. 16 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 8893-FJQ-00002
Classroom Schedule
May 13 . . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 8891-FJQ-00001 July 8 . . . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 8891-FJQ-00002 Sept. 9 . . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 8891-FJQ-00003
1 day/.6 CEU
$995/AMA Members $895 AMA Members save $100
1 day/.6 CEU
1-800-262-9699
www.amanet.org
HR SKILLS
! NEW
Strategic Workforce Planning: Dening and

Fullling Business Requirements
! NEW
Workforce Analytics and Planning Execution: Building

a Center of Expertise
SEMINAR #8892
SEMINAR #8894
Launch a sustainable strategic workforce planning process.

Workforce planning is recognized by many organizations as an indispensable part of being competitive. It enables a company to analyze its future workforce needs against internal and external labor markets to identify potential shortfallsand design interventions to ll the gaps. In this course, you will learn how to effectively launch a strategic workforce planning process and work toward achieving long-term success. You will identify the key steps and activities along the way. Youll also learn how to determine who should own each step and be able to articulate their roles and responsibilities. This training will give you the skills you need to make a strategic workforce planning process a reality.
Learn to design and implement a workforce analytics and planning COE.

Even if your organization is committed to workforce analytics and planning, specific skills are required within HR to successfully design and execute such programs. A centralized approach, as through a Center of Expertise (COE), can help your organization effectively report on, understand and manage human capitaland equip HR with the tools and processes to convey trends in workforce data, identify areas at risk, and analyze the return and impact of specific HR initiatives.

Gain an understanding of HRs role in workforce analytics and planning Appreciate the importance of a coordinated approach between the organization and HR Learn how to develop and implement a plan for building an analytics and planning Center of Expertise (COE) Get tools and resources to implement what you learned and create meaningful change

Learn how to effectively launch a strategic workforce planning process Practice and apply key activities in each step of the process Discover the top 10 recommendations for a successful strategic workforce planning program Understand the key factors for building and phasing in workforce planning Get tools and resources to implement what you learned and create meaningful change
WHAT YOU WILL COVER

Dening the vision and infrastructure requirements for developing a workforce analytics and planning COE Understanding how an analytics and planning COE should interact with other parts of HR and the entire organization Learning the steps involved in centralizing workforce analytics and planning capabilities Exploring top strategies for building a successful analytics and planning COE and evaluating a typical situation using them Developing a high-level roadmap for implementing an analytics and planning COE in your organization
WHAT YOU WILL COVER

Identifying the key steps in strategic workforce planning Learning how to analyze your current workforce and identify gaps against your future outlook Recognizing where and how to use analytics to support supply and demand analyses Learning the four levels of the maturity of workforce planning Deciding who should own each step of the workforce planning process and associated responsibilities Discovering solutions, identifying accountability and pinpointing success measures
WHO SHOULD ATTEND

www.amanet.org/8892
WHO SHOULD ATTEND

HR analysts, managers, directors and vice presidents; HR business partners who are interested in workforce analytics and planning; IT, nance and business executives with close ties to HR
www.amanet.org/8894
Classroom Schedule
April 23. . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 8892-FJQ-00001 June 7. . . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 8892-FJQ-00002 Aug. 12 . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 8892-FJQ-00003
1 day/.6 CEU
Classroom Schedule
May 20 . . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 8894-FJQ-00001 Aug. 26 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 8894-FJQ-00002
1 day/.6 CEU
1-800-262-9699
www.amanet.org
TRAINING SKILLS
Training the Trainer
SEMINAR #8507
www.amanet.org/8507
Get the practical skills and the condence you need to succeed.
The training eld can change fast. New methodologies. New discoveries about the way adults learn. Changing expectations from traineesand from your company. This powerful seminar puts the latest trends and techniques at your ngertips. Whether youve been training for a while or never stepped onto a platform before, this workshop will show you how to become a facilitator of learning, not just a presenter. Youll build condence, engage your audience from the beginning and leave your trainees praising your training abilities.
Pamela A. Soden has

been a passionate instructor, engaging speaker and mentor for more than 30 years. Pamela, aka The Trainers Coach, uses a skillful blend of accelerated learning techniques to train clients in leadership, management skills, selfmanagement, interpersonal skills, presentation skills, customer service and training others. Her clients have included A&E Television Networks, Bristol-Myers Squibb, Pace University, the United States Army and Equitable Life.
*This seminar is also taught by other training and development experts.

Boost retention with the latest in adult and accelerated learning techniques Know the groups needs and adjust your material to meet them Build your credibility and trust with trainees and management Create training that has the right ow from segment to segment Open a workshop with condenceclose it with a wrap-up that guarantees learning
Opening Exercises Sharing reections on past experiences of opening exercises Developing an opening exercise Brain-Friendly Lectures Demonstrating differences between brain-friendly and non-brain-friendly lectures Preparing brain-friendly lectures Lecture Alternatives Sharing information through the jigsaw method Using learning tools and applying lecture alternatives Experiential Activities Exploring when and how experiential learning approaches can meet training challenges Using mental imagery, role-playing, games and simulations Applying new learning in real time Extending the Value of Training Describing a variety of blended and supportive tools and activities Deciding when to use tools: before, during or after training for back-onthe-job application Evaluating Training Using Kirkpatricks model and given examples to determine evaluation levels Considering evaluation questions Facilitating Presentations and Activities Delivering/facilitating an actual 10- to 15-minute training segment Receiving feedback Closing Activities Experiencing and applying several types of closing activities
Classroom Schedule
April 1-3 . . . . . .Arlington, VA . . . . . . .8507-FJQ-00946 April 10-12 . . . .San Francisco, CA . . . .8507-FJQ-00948 May 15-17 . . . .New York, NY . . . . . . .8507-FJQ-00947 June 10-12 . . . .Atlanta, GA . . . . . . . . .8507-FJQ-00949 June 24-26 . . . .Chicago, IL . . . . . . . . .8507-FJQ-00950 July 8-10 . . . . . .San Francisco, CA . . . .8507-FJQ-00953 July 24-26 . . . . .New York, NY . . . . . . .8507-FJQ-00951 Aug. 12-14 . . . .Dallas, TX . . . . . . . . . .8507-FJQ-00952 Aug. 28-30 . . . .San Diego, CA . . . . . . .8507-FJQ-00973 Sept. 16-18 . . . .Arlington, VA . . . . . . .8507-FJQ-00960 Sept. 18-20 . . . .New York, NY . . . . . . .8507-FJQ-00954
WHAT YOU WILL COVER

Active Adult Learning Determining how team building, on-thejob assessment and immediate learning involvement can occur at the earliest stages of a training program Assessment Distinguishing problems that can be addressed by training Devising questions for use in a training assessment Objectives Focusing on outcomes and results, rather than topics Crafting learning objectives Identifying objectives as affective, behavioral or cognitive Planning Active Training Choosing methods and formats to meet an objective Creating a plan of action by using behavioral styles content Facilitating Presentations and Activities Preparing to deliver a 10- to 15-minute training segment Engaging in a wide range of learning activities
3 days/1.8 CEUs
WHO SHOULD ATTEND

Those new to training, subject-matter experts who need to train others, or trainers looking for new, more effective approaches to learning.
EXTRA
Participants receive a complimentary copy of Mel Silbermans* book Active Training: A Handbook of Techniques, Designs, Case Examples and Tips.
*Course specically developed in conjunction with Mel Silberman.
1-800-262-9699
www.amanet.org
10
TRAINING SKILLS
! NEW
Advanced Training Strategies and Techniques
Instructional Design for Trainers SEMINAR #8509

Gain a practical, proven-in-action method for creating innovative and successful training programs.
This comprehensive method for designing powerful training takes you through the steps of task analysis to learning objectives and module design. At this applications-based workshop, youll prepare a training plan or module designed to meet your companys every need. Start building your instructional expertise in only three days at this practical, hands-on seminar.
SEMINAR #8105
Take your training skills from good to great.

Even if you know all the ins and outs of what a skilled trainer does, how can you make sure youll hit the mark with everyone you train, every time you train? Attend this seminar and go behind the curtain to discover advanced techniques, tools and well-kept secrets that the very best trainers know and consistently apply in the classroom. Through hands-on exercises and practice sessions, youll refine and deepen your training skills, assess your own preferences and instructional style, and learn how these can be flexed in order to meet a broad variety of learner needs and expectations. Youll gain more confidence as you discover how you can better engage and motivate learners, lead groups more effectively and bring out the maximum learning capabilities of every person you train.

Pinpoint training needs with a precise assessment of the specic audience Dene individual training goals through a breakdown of job responsibilities Design all the training components necessary to see the job through Learn how to work around time, money and stafng constraints Make sure training really takes back on the job, not just in the classroom

Identify and ne-tune your preferred instructional style Know how to apply different instructional styles to different areas of your training program Build a wider range of techniques for interesting all learners Be able to lead and debrief an action learning activity Deal with difcult classroom situations more effectively Know the different techniques for facilitating instructor-led and web-based training
WHAT YOU WILL COVER

Adult learning principles The 4 Ds to follow for a successful module to complete your course: Dene, Design, Develop, Decide Analyzing tasks and building learning objectives Designing a training module Planning for evaluation Preparing a design document Organizing for implementation and pilot Practicing the steps prior to building your own module design
WHAT YOU WILL COVER

Recognizing the learning styles on which you rely most often Flexing your instructional style to positively impact the learning experience Asking questions that probe for clarication, purpose and other learning indicators The trainers toolbox for creating an effective learning environment Knowing the unique requirements of training online Practicing the advanced techniques youve learned in a training activity
WHO SHOULD ATTEND

Trainers without formal training in design, as well as those who are new to the training function and have less than one year of experience in instructional design.
www.amanet.org/8509
WHO SHOULD ATTEND

Anyone with a basic understanding of training methods and 3-5 years of experience as trainers. This can include full-time trainers, facilitators, speakers who teach, instructional designers, or anyone interested in improving their effectiveness with learners.
www.amanet.org/8105
Classroom Schedule
May 13-15 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 8509-FJQ-00217 June 5-7 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 8509-FJQ-00218 July 17-19 . . . . . . . . . . . . . . Los Angeles, CA. . . . . . . . . . 8509-FJQ-00229 Aug. 26-28 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 8509-FJQ-00220 Sept. 23-25. . . . . . . . . . . . . New York, NY . . . . . . . . . . . 8509-FJQ-00219
Classroom Schedule
June 24-25 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 8105-FJQ-00008 July 29-30 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 8105-FJQ-00009
3 days/1.8 CEUs
2 days/1.2 CEUs
1-800-262-9699
www.amanet.org
11
ENHANCEMENT SKILLS FOR HR PROFESSIONALS
What Got You Here Won't Get You There

SEMINAR #2207
www.amanet.org/2207
Developed with Marshall Goldsmith, based on his bestselling book.
Classroom Schedule
Youve been successful up until nowbut can you redene yourself for continued success in the future?
Is something robbing you of your future success? Your talents, skills and accomplishments got you where you are today. But some of these behaviors could actually be holding you back now, and in ways you dont expect. Even if your goals have stayed the same, the world of business hasnt. Will you still be able to accomplish what you want in the future? And with the erce competition for jobs, will decision makers continue to see you as the best person for the evolving responsibilities of the job youre doing today?
April 22-23 . . . . San Francisco, CA . . . . 2207-FJQ-00009 May 20-21 . . . . Arlington, VA . . . . . . . 2207-FJQ-00008 June 17-18 . . . . Boston, MA. . . . . . . . . 2207-FJQ-00014 July 22-23 . . . . . New York, NY . . . . . . . 2207-FJQ-00010 Aug. 22-23 . . . . Chicago, IL . . . . . . . . . 2207-FJQ-00015 Sept. 26-27. . . . Los Angeles, CA . . . . . 2207-FJQ-00016
2 days/1.2 CEUs
This powerful, solutions-based, interactive program is based on Marshall Goldsmiths international bestseller What Got You Here Wont Get You There. Youll gain skills, insights and practical techniques to help you pinpoint key factors that may keep you from getting your next jobor even hanging on to this one. Youll experience Feedforward, Marshalls proprietary tool to get the specic, objective look at yourself that you may not be getting from the people around you, and receive balanced feedback to help you change counterproductive habits. Youll also develop an action plan to help you achieve both your professional and personal goalswhile still maintaining your own unique style. This hands-on seminar gives you a step-bystep guide to effective negotiation. You must identify the problem, understand it from the others perspective, generate alternative solutions and select a solution that benets both sides. All parties need each other to achieve their goals. Negotiation focuses on solving the problem and closing the gap between what both parties want.

Recognize why you may need to change the way you approach things to accelerate your success Learn 20 habits that often hold leaders back from attaining the success and satisfaction they want Assess the use of the 20 habits in your personal leadership style Understand the greater importance of interpersonal skills in leadership
Learning the principles and process of Feedforward and how it can contribute to your success as a leader Developing the skills and techniques to effectively apologize Building a learning group for ongoing support after the workshop WHAT YOU WILL COVER Building a Personal Action Plan Using Course Being Responsible for Your Own Success Insights, Tools and Techniques and Changing Your Leadership Behaviors Selecting one interpersonal behavior (habit) that youre committed to changing Reecting on personal motivation in selfexamination and professional growth Implementing the process of Feedforward Identifying the behaviors that contribute to collect ideas for making the change to your being successful in your career Developing an action plan that includes at least Recognizing when responsibility is inside one action you received in the Feedforward or outside your control process The role external factors play and how to Practice Skills: Getting Ongoing Follow-up and leverage them in your achievements Support Identifying Obstacles to Achieving the Creating your personal advertising campaign to Next Level of Leadership Development ensure that people know what you are working on Recognizing how the workplace has changed and the implications for success Learning and practicing the value of thanking as a leader people for their efforts and input Describing the importance of Explaining the value of follow-through and interpersonal skills in a leader's success identifying obstacles that prevent us from following up with people Explaining how our own beliefs and past success can be a barrier to advancement Developing a plan for ongoing support and writing a learning contract Assessing and Addressing Your Personal Developing a plan for creating a support team Usage of the 20 Habits back at work Exploring the most frequently used habits and the impact they can have on your WHO SHOULD ATTEND interpersonal effectiveness Middle and senior managers who want to Collecting ideas, approaches or techniques from others that support your preemptively x behaviors that might otherwise hold them back. development Explaining the seven methods that will increase your effectiveness as a leader Use the Feedforward process to get objective feedback from fellow seminar attendees guided by our expert faculty Create a developmental action plan that involves your peers and includes a plan for ongoing follow-up
1-800-262-9699
www.amanet.org
12
Coaching and Counseling for Outstanding Job Performance SEMINAR #2246

Empower every employee to become more effective, productive and committed.
Every employee can reach higher levels of performance, including your average and best performers. What they need is a coach who can routinely manage, think and interact in ways that maximize their individual effectiveness. This is your seminar to get their discretionary efforts and get the most out of your team.
Assertiveness Training
SEMINAR #2188
Gain more condence, decisiveness and respect.

Learn powerful tools to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. Youll assess your areas of strength and growth in this critical skill, understand how social styles affect assertiveness behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use.

Minimize repeat performance failures Close the gaps between current and desired outcomes Assist and challenge your best performers to greater levels of success Integrate coaching seamlessly into everyday interaction

Gain essentials of assertiveness Practice assertiveness behaviors through verbal and visual techniques Address assertive issues in both your personal life and business life Learn the nuances of etiquette and how it relates to assertiveness and self-esteem Apply your newly learned skills to relevant, on-the-job situations
WHAT YOU WILL COVER

Managerial coaching, why and how it works Tools and skills in support of coaching AMA Guide to managerial coaching process Gathering data on performance Understanding the impact Interviewing to discuss recent performance Developing an action plan for constructive change Executing plan; examining progress Individual and team coaching Issues related to effective coaching How to shift your mindset from a boss to a coach Creating a performance expectations planner
WHAT YOU WILL COVER

Differences in behavioral stylespassive, aggressive and assertive Identifying techniques to improve self-esteem Improving communication with different social styles Risks and benets in becoming assertive Factors that inuence your level of assertiveness The role of social styles in assertive communication A ve-step model for conict resolution Appropriate assertiveness in common workplace situations Achieving a healthy balance personally and professionally
WHO SHOULD ATTEND

Managers who want to improve results and get discretionary efforts from their team. Seminar Feature: Partner activity and coaching lab to reinforce learning and application.
www.amanet.org/2246
WHO SHOULD ATTEND

Experienced managers and seasoned professionals with four or more years of experience who want to build their strengths, resolve conicts smoothly and exercise greater inuence on others.
www.amanet.org/2188
Classroom Schedule
April 1-3 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2246-FJQ-00301 June 17-19 . . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . . 2246-FJQ-00302 July 22-24 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2246-FJQ-00295 Aug. 14-16 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2246-FJQ-00296 Sept. 16-18. . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2246-FJQ-00297
Classroom Schedule
April 22-24 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2188-FJQ-00144 May 8-10 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2188-FJQ-00145 May 20-22 . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 2188-FJQ-00146 June 5-7 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2188-FJQ-00147 June 17-19 . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2188-FJQ-00148 July 10-12 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2188-FJQ-00149 July 22-24 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2188-FJQ-00150 July 31-Aug. 2. . . . . . . . . . . Dallas, TX. . . . . . . . . . . . . . . 2188-FJQ-00151 Sept. 4-6. . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2188-FJQ-00152 Sept. 18-20. . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2188-FJQ-00154 Sept. 25-27. . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2188-FJQ-00153

3 days/1.8 CEUs
1-800-262-9699
www.amanet.org
13

The 7 Habits of Highly Effective People: 3-Day Signature Program

By FranklinCoveynow available through AMA. The 7 Habits of Highly Effective People courses are based on the teachings of Dr. Stephen R. Covey.
SEMINAR #2601
www.amanet.org/2601
Classroom Schedule Surveys* of thousands of people across the United States disclosed that while many people work hard, they are worried about their lack of effectiveness. Only 14% are accomplishing as much as they believe they could Only 17% prepare a plan for the day Rewards of working are lowonly 50% feel satisfied and fulfilled with their work
*Results of xQ Surveys conducted by Harris Interactive April 1-3 . . . . . . Dallas, TX . . . . . . . . . . 2601-FJQ-00488 April 1-3 . . . . . . Seattle, WA . . . . . . . . . 2601-FJQ-00489 April 8-10 . . . . . Chicago, IL . . . . . . . . . 2601-FJQ-00490 April 10-12 . . . . New York, NY . . . . . . . 2601-FJQ-00491 April 10-12 . . . . San Diego, CA. . . . . . . 2601-FJQ-00492 April 15-17 . . . . Fort Lauderdale, FL . . . 2601-FJQ-00493 April 17-19 . . . . Arlington, VA . . . . . . . 2601-FJQ-00494 April 22-24 . . . . San Francisco, CA . . . . 2601-FJQ-00495 April 24-26 . . . . Princeton, NJ . . . . . . . . 2601-FJQ-00496 Apr. 29-May 1. . Arlington, VA . . . . . . . 2601-FJQ-00497 May 6-8 . . . . . . San Jose, CA . . . . . . . . 2601-FJQ-00501 May 13-15 . . . . New York, NY . . . . . . . 2601-FJQ-00502 May 13-15 . . . . San Francisco, CA . . . . 2601-FJQ-00503 May 15-17 . . . . Houston, TX . . . . . . . . 2601-FJQ-00504 May 20-22 . . . . Atlanta, GA. . . . . . . . . 2601-FJQ-00505 May 20-22 . . . . Chicago, IL . . . . . . . . . 2601-FJQ-00506 June 3-5 . . . . . . Arlington, VA . . . . . . . 2601-FJQ-00507 June 3-5 . . . . . . Pittsburgh, PA . . . . . . . 2601-FJQ-00500 June 5-7 . . . . . . Las Vegas, NV . . . . . . . 2601-FJQ-00510 June 12-14 . . . . Chicago, IL . . . . . . . . . 2601-FJQ-00513 June 12-14 . . . . Portland, OR . . . . . . . . 2601-FJQ-00550 June 17-19 . . . . Durham, NC . . . . . . . . 2601-FJQ-00514 June 17-19 . . . . San Francisco, CA . . . . 2601-FJQ-00515 June 19-21 . . . . New York, NY . . . . . . . 2601-FJQ-00516 July 8-10 . . . . . . New York, NY . . . . . . . 2601-FJQ-00517 July 8-10 . . . . . . Phoenix, AZ. . . . . . . . . 2601-FJQ-00619 Visit our website for additional dates and locations.
Develop a new outlook and create dramatic change. Problems caused by ineffectiveness cannot be solved with the same ineffective thinking that created them. For more than 15 years, The 7 Habits of Highly Effective People has provided the ultimate in productivity training for thousands of people and organizations worldwide.

Develop a clear definition of the results you want and live each day with a greater sense of meaning and purpose Focus on your top priorities, achieve balance and increase organizational productivity through a weekly and daily planning process End self-defeating behavior and gain the necessary security you need to change Develop strong relationships based on mutual trust Be prepared to deal with difficult circumstances before they happen
Habit 4: Think Win-WinBuild a team that finds faster and better solutions through clear expectations, shared responsibilities and an understanding of priorities Habit 5: Seek First to Understand, Then to Be UnderstoodDevelop the skills of effective communication that lead to greater influence and faster problem solving Habit 6: SynergizeValue and celebrate differences and understand how they contribute to more innovative and intelligent solutions Habit 7: Sharpen the SawMaintain and increase your newfound effectiveness by continually renewing yourself mentally and physically
3 days/1.8 CEUs/18 PDUs

WHO SHOULD ATTEND

Anyone who manages multiple projects, faces expanding workloads, tight timelines and increased uncertainty.

1.2 CEUs $2,195/AMA Members $1,995 Monday 2-5 pm ET 4 Lessons June 3-24 . . . . . . . . . . . . . . . . 2601-FJQ-00509 Aug. 5-26 . . . . . . . . . . . . . . . . 2601-FJQ-00598
WHAT YOU WILL COVER

Habit 1: Be ProactiveRecognize how choices based on personal experience or beliefs can profoundly impact your effectiveness, both positively and negatively Habit 2: Begin with the End in Mind Develop a clear definition of what is and is not important to you by creating the most important roadmap youll ever haveyour Personal Mission Statement Habit 3: Put First Things FirstIncrease the balance and fulfillment of your professional and personal lives by investing a few minutes each day in the same planning process used by many of the worlds most successful people
PRE-WORK REQUIRED
The 7 Habits Benchmark A questionnaire to help you consider your own effectiveness and give you the opportunity to see the viewpoints of others. This 78-question assessment gathers feedback from your manager, direct reports and peers who work closely enough with you to accurately assess your individual effectiveness.
The 7 Habits FranklinCovey Planning System Participant Guidebook A manual filled with examples and exercises.
The 7 Habits of Highly Effective People for Managers Seminar #2602
ATTENDEES WILL RECEIVE

The 7 Habits of Highly Effective People This bestselling book provides the basis for the concepts taught in this seminar. The 7 Habits Benchmark Report A personalized report based on your pre-work assessment.
Attend this powerful 2-day workshop and discover the same principles that have led the worlds foremost business leaders to the professional and personal success they dreamed of.
AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
1-800-262-9699
www.amanet.org
14
The 8th Habit: Unleashing the Greatness in Yourself and Others SEMINAR #2603
By FranklinCoveynow available through AMA. The 7 Habits of Highly Effective People and The 8th Habit courses are based on the teachings of Dr. Stephen R. Covey.
How can you and everyone in your organization make the most of ALL your talents and skills?
When outstanding results are expectedor necessaryit isnt enough to just be effective. You have to unleash your ultimate potential to achieve your own level of individual greatness. In his book, The 8th Habit: From Effectiveness to Greatness, Dr. Stephen R. Covey explored the next dimension of the principles he made famous worldwide in The 7 Habits of Highly Effective People. The unique skills and insights youll get will help you become your best possible self and inspire others in your organization to do the same. NOTE: In order to participate in The 8th Habit, it is NOT required that you rst attend The 7 Habits of Highly Effective People seminars (#2601 or #2602).
AMA Membership
Exclusive Privileges for You and Your Employees
AMA Membership Plans offer you a wide range of exclusive benefits, including preferred pricing (at least 10% off any AMA seminar for most plans) and up-to-date management and business information to make sure youre always up to speed.

Understand the personal and organizational drivers for todays professionals Get specic skills and knowledge for nding your voice and inspiring others to do so Inspire better focus and execution within your team Create healthy interdependencies within your organization Develop a culture of trust both at work and at home
>> FREE AMA seminar for any employee in your organization (based
on member typemember price of $2,395 or less)
>> Preferred member pricing on all AMA seminarsat least 10%

savings
>> One FREE AMACOM book (choice of four bestselling titles) >> Up to 25% savings on Last Minute Seating offers of popular
AMA seminars
>> $500 discount on the daily training rate of one onsite AMA
multi-day seminar
WHAT YOU WILL COVER

Bridging the gap between effectiveness and greatness The four imperatives of great leaders Discovering and expressing your voice, vision, discipline, passion and conscience The roles necessary to inspire others to nd their voice Trust: the core of leadership The voice of discipline and execution
>> 10% discount on meeting room rentals at AMA Executive

Conference Centers
>> 10% discount at AMA bookstores located in AMA Executive

Conference Centers
>> Unlimited access to AMAs members-only web content >> Subscriptions to Members-only publications:
MWorldemerging trends, developments and best practices I Executive Matterstips and timely information for todays leader I AMA Management Updateinsightful articles covering management issues >> Invitations to webinars, podcasts, special events and participation in member surveys >> Enrollment of up to TEN executivesas AMA Executive Members >> Eligibility of all employees to enroll as AMA Participating Members
I
WHO SHOULD ATTEND

Directors, VPs, team leaders, executives, department heads and experienced managers who want to tap into a higher level of achievement and greatness within themselves, and bring the same qualities out in others.
www.amanet.org/2603
Classroom Schedule
April 29-30 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2603-FJQ-00018 June 6-7 . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2603-FJQ-00019 Aug. 15-16 . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2603-FJQ-00020 Sept. 16-17. . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2603-FJQ-00026
For more information on all available membership plans, call 1-800-262-9699 or visit our website at amanet.org/joinama
2 days/1.2 CEUs
DEVELOPMENT
SUPPORT
SOLUTIONS
1-800-262-9699
www.amanet.org
15
Taking On Greater Responsibility

Step-Up Skills for Non-Managers
SEMINAR #2132
www.amanet.org/2132
Are you ready to grow in your job and meet new job demands?
Do you have what it takes to step up to the plate to lead, work in teams and juggle new assignments with your current responsibilities? A positive attitude? The necessary level of understanding to manage change and communicate strategically? In this seminar, you will identify and master the competencies for exceeding your present role expectations (analytic thinking, problem solving and coaching/feedback seeking) as the foundation on which to achieve performance excellence. Upon completion, youll possess the skills you need to take on new challenges and grow within the organization.
Laura Jacob specializes in

helping organizations and employees get the most out of their relationships with each other. She has worked with organizations such as GE, Perot Systems and UBS. She also serves as adjunct faculty at the University of Phoenix in Norwalk, Connecticut and has a number of certications.
*This seminar is also taught by other management experts.

Feel condent when asked to step up to the plate with new projects outside your regular work activities Take your skills and potential to new heights with proven-in-action, getahead career development strategies Understand your role in todays new workplace...and gain the new skills and competencies required for success Meet the rising pressure of tight budgets and lean organizations Map out a plan of action to enhance your efciency and career development potential
Second Key to Success: Managing Change The link between dynamic business trends, accepting uncertainty and productively managing change Common reasons for resisting change, strategies for remaining resilient Assessing reasonable risk using a ve-step process The value of maintaining a positive attitude toward change Applying creative idea generation to change management situations Leading others through change Third Key to Success: Communicating Strategically How to ex your communication style to others communication preferences Persuasion strategies to help you inuence the way others feel, think and behave Applying communication skills in a context-specic situation Fourth Key to Success: Juggling New and Current Responsibilities Taking responsibility for time management Setting goals and priorities Planning and organizing to avoid chaos Using low- and high-tech solutions to get more done in less time Negotiating to build commitment and creatively use time and resources Fifth Key to Success: Leading and Working with Teams The roles you should bring into each team encounter Encouraging participation and idea sharing Motivating teammates through communication, cooperation and recognition
Classroom Schedule
April 4-5. . . . . Atlanta, GA. . . . . . . . . 2132-FJQ-00324 April 18-19. . . Chicago, IL . . . . . . . . . 2132-FJQ-00320 April 24-25. . . Arlington, VA . . . . . . . 2132-FJQ-00321 May 6-7 . . . . . San Francisco, CA . . . . 2132-FJQ-00326 I May 10-11 . . . New York, NY . . . . . . . 2132-FJQ-00346 May 13-14 . . . Philadelphia, PA. . . . . . 2132-FJQ-00323 May 30-31 . . . New York, NY . . . . . . . 2132-FJQ-00325 I June 7-8 . . . . . Chicago, IL . . . . . . . . . 2132-FJQ-00348 June 13-14. . . Arlington, VA . . . . . . . 2132-FJQ-00327 I June 28-29 . . . Arlington, VA. . . . . . . . 2132-FJQ-00347 July 1-2 . . . . . New York, NY . . . . . . . 2132-FJQ-00330 July 18-19 . . . Chicago, IL . . . . . . . . . 2132-FJQ-00331 July 29-30 . . . Arlington, VA . . . . . . . 2132-FJQ-00332 Aug. 15-16 . . Atlanta, GA. . . . . . . . . 2132-FJQ-00340 Aug. 22-23 . . San Francisco, CA . . . . 2132-FJQ-00333 Visit our website for additional dates and locations.
I These
WHAT YOU WILL COVER

Preparing for Greater Responsibility Determining how team building, on-thejob assessment and immediate learning involvement can occur at the earliest stages of a training program Mastering competencies for performance excellence Coaching and feedback strategies for career development Relevant analytic thinking and problemsolving skills Identifying and assessing your strengths/liabilities in the ve key skill areas First Key to Success: Business Smarts and Savvy Dening your organizations mission vision and strategy Articulating your role as a high-level contributor to business results Internal/external factors that impact your business environment Monitoring resources that enable you to create value-added contributions
sessions start Friday and end Saturday.

Stepping up to leadership within the team Using analytic thinking, communication and decision-making skills with teams Planning for Greater Responsibility Synthesizing strategic development and performance goals into a coherent presentation Overcoming potential barriers your manager may present to your career development plan
WHO SHOULD ATTEND

Those interested in greater career development and getting the skills to improve their performance and growth within their organization.
1-800-262-9699
www.amanet.org
16

Successfully Managing People SEMINAR #2295

Be the catalyst that motivates your teams to heightened productivity.
Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity and increased communication effectiveness with others. Youll leave this 3-day seminar well versed in the most effective methods for dealing with difcult peoplewinning cooperation and trustand ensuring that your peoples values and your organizations goals are in sync.
www.amanet.org/2295
FA C U LT Y S P O T L I G H T * George Altman specializes in personal and organizational development and change. His work focuses on the role of mindsets and the relationship between thoughts, feelings and behavior and how they are expressed in terms of performance and workplace relationships. Mr. Altman has held several senior-level management positions at Fortune 500 companies.

Motivate and direct the employees you rely oneven when they dont share your values Adjust your management and personal styles to the needs of different situations Get more done by using the appropriate delegation techniques for any given situation Resolve conict more effectively in a wide variety of situations Turn difcult people and poor performers into team players Win cooperation and trust from everyone in your organization Increase your condence, leadership skills and personal and professional satisfaction in your job
Listening, Body Language, Giving Feedback and Dealing with Difcult People Using active listening to gain information and understand employees perspectives Applying positive and corrective feedback Using appropriate values alignment when dealing with difcult employees Conict The dimensions of conict management Identifying your own preferred conict resolution styles Analyzing conict-management techniques Delegation Different delegation styles: how and when to use them Determining the appropriate delegation strategies for employees and situations Understanding Organizational Culture and Subculture The impact of organizational culture and subculture and cultural blinders Exploring the assumptions that impact your teams thinking and actions Identifying and building on the strengths of your teams culture Emotional Intelligence The components of emotional intelligence Gaining an honest and accurate assessment of yourself Developing an improvement strategy Ethical Leadership Identifying your groups values Your vision for ethical leadership Action Planning
Classroom Schedule
April 1-3 . . . . . . . Chicago, IL. . . . . . . . . 2295-FJQ-01743 April 10-12 . . . . . Atlanta, GA . . . . . . . . 2295-FJQ-01744 April 10-12 . . . . . San Francisco, CA . . . 2295-FJQ-01745 April 15-17 . . . . . Arlington, VA. . . . . . . 2295-FJQ-01746 April 22-24 . . . . . Cincinnati, OH . . . . . . 2295-FJQ-01747 April 24-26 . . . . . New York, NY . . . . . . 2295-FJQ-01749 April 29-May 1 . . Chicago, IL. . . . . . . . . 2295-FJQ-01750 May 1-3 . . . . . . . Dallas, TX. . . . . . . . . . 2295-FJQ-01799 May 1-3 . . . . . . . Lake Buena Vista, FL . 2295-FJQ-01805 May 6-8 . . . . . . . Denver, CO . . . . . . . . 2295-FJQ-01753 May 8-10 . . . . . . New York, NY . . . . . . 2295-FJQ-01754 May 13-15 . . . . . Minneapolis, MN . . . . 2295-FJQ-01755 May 20-22 . . . . . Arlington, VA. . . . . . . 2295-FJQ-01756 June 3-5 . . . . . . . New York, NY . . . . . . 2295-FJQ-01757 June 3-5 . . . . . . . Scottsdale, AZ . . . . . . 2295-FJQ-01752 June 5-7 . . . . . . . Chicago, IL. . . . . . . . . 2295-FJQ-01758 June 12-14 . . . . . Arlington, VA. . . . . . . 2295-FJQ-01760 June 17-19 . . . . . Atlanta, GA . . . . . . . . 2295-FJQ-01761 June 19-21 . . . . . Philadelphia, PA . . . . . 2295-FJQ-01763 June 19-21 . . . . . San Francisco, CA . . . 2295-FJQ-01764 June 24-26 . . . . . Houston, TX. . . . . . . . 2295-FJQ-01751 July 8-10. . . . . . . New York, NY . . . . . . 2295-FJQ-01765 July 10-12. . . . . . Chicago, IL. . . . . . . . . 2295-FJQ-01766 July 15-17. . . . . . Arlington, VA. . . . . . . 2295-FJQ-01767 July 15-17. . . . . . Stamford, CT . . . . . . . 2295-FJQ-01852 Visit our website for additional dates and locations.
WHAT YOU WILL COVER

The Experience of Being a Manager How to get people to want to do what theyre supposed to do Specic challenges you face when motivating others Values Values and their impact on work life How values can have productive and nonproductive results Identifying value conicts Personal Styles Determining your own personal style prole Gaining insight into the strengths and limitations of your prole Using behavioral clues to determine others personal styles How to work more effectively with others Motivation Motivational factors and their impact on behaviors and work settings How to tailor your motivational efforts to individual employees and situations


1.2 CEUs/12 PDUs $2,345/AMA Members $2,095 Monday and Wednesday 2-5 pm ET 4 Lessons Apr. 22-May 1 . . . . . . . . . . . . . 2295-FJQ-01748 Sept. 9-18 . . . . . . . . . . . . . . . . 2295-FJQ-01785
PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc.
WHO SHOULD ATTEND

Managers whose success depends on clear communication, a cooperative attitude and commitment to shared goals.
1-800-262-9699
www.amanet.org
17
Building Better Work Relationships
New Techniques for Results-Oriented Communication

Dont let your work relationships work against you. Now, discover the basic competencies critical to solid work relationshipsand career success.
In todays complex business environment, differences are a positive force within an organization. And it all starts with you. This seminar will prepare you to become a conscious communicator. Youll return to work better able to build constructive and benecial workplace relationships by learning how to analyze situations and consciously select and use productive communication strategies.
SEMINAR #2235
www.amanet.org/2235
FA C U LT Y S P O T L I G H T * Stephanie L. Twin, PhD,

a management and training consultant, employs interactive training sessions on a broad variety of management, supervisory, communication and leadership topics designed to improve productivity. Dr. Twin holds a doctorate from Rutgers University and has written books, articles and reports on a wide range of subjects.
*This seminar is also taught by other business communication experts.

Build better rapport and gain trust Develop exibility in actions, thoughts and feelings to better handle any situation Avoid mistakes and conicts that may result from misinterpreting others or ineffective listening Inuence and motivate others to rst-rate performance Use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses and opportunities Understand the roles of values, beliefs, attitudes, perceptual processes and emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, communicate
Self-awareness, self-esteem and self-concept Work stylesand how to ex them Relationship Building Managing assumptions in order to build trusting relationships Consciously building trust at work Developing and showing a positive attitude Eliminating the attitude virus Expressing Needs Within Relationships Inuencing others Performing an interpersonal needs inventory The shape and sound of assertiveness Completing an inuential SWOT (Strengths, Weaknesses, Opportunities, Threats) Prole Relational Communication Identifying your communication style: how you relate most often Sharpening verbal and nonverbal behaviors and skills Applying direct and indirect messages for more exible communication Using feedback and questioning skills to better understand others Relational Listening Listening barriers and their impact on effective workplace relationships A listening improvement map Improving listening by asking good questions Applying active and reective listening skills Best practices for giving or seeking feedback Addressing Relational Change and Conict Selecting your conict-resolution style Resolving conicts assertively with the relationship in mind Developing and practicing a conictresolution plan
Classroom Schedule
April 15-17 . . . . Chicago, IL . . . . . . . . . 2235-FJQ-01033 April 17-19 . . . . Arlington, VA . . . . . . . 2235-FJQ-01034 April 22-24 . . . . San Francisco, CA . . . . 2235-FJQ-01035 April 24-26 . . . . New York, NY . . . . . . . 2235-FJQ-01036 May 1-3 . . . . . . Chicago, IL . . . . . . . . . 2235-FJQ-01039 May 6-8 . . . . . . New York, NY . . . . . . . 2235-FJQ-01040 May 8-10 . . . . . Anaheim, CA . . . . . . . 2235-FJQ-01041 May 15-17 . . . . Arlington, VA . . . . . . . 2235-FJQ-01037 May 20-22 . . . . Houston, TX . . . . . . . . 2235-FJQ-01042 June 5-7 . . . . . . Arlington, VA . . . . . . . 2235-FJQ-01043 June 10-12 . . . . San Francisco, CA . . . . 2235-FJQ-01044 June 17-19 . . . . Chicago, IL . . . . . . . . . 2235-FJQ-01045 June 19-21 . . . . Atlanta, GA. . . . . . . . . 2235-FJQ-01046 June 26-28 . . . . Las Vegas, NV . . . . . . . 2235-FJQ-01047 June 26-28 . . . . New York, NY . . . . . . . 2235-FJQ-01048 July 8-10 . . . . . . Lake Buena Vista, FL . . 2235-FJQ-01049 July 10-12 . . . . . San Francisco, CA . . . . 2235-FJQ-01051 July 15-17 . . . . . Chicago, IL . . . . . . . . . 2235-FJQ-01052 Visit our website for additional dates and locations.
WHAT YOU WILL COVER

Effective Workplace Relationships How do you build workplace relationships? Behaviors that support or undermine these relationships Assessing your relationships Communication and Perceptions Trustbusters and how to x them The ve axioms of conscious communication Mirroring and rapport Investigating Emotions and Emotional Intelligence Social and multiple intelligences Assessing your multiple intelligences The ve domains of emotional intelligence Improving work relationships through emotional intelligence Building Better Relationships with Ourselves and Others Perception, worldview, emotional intelligenceand you


1.2 CEUs/12 PDUs $2,345/AMA Members $2,095 Monday 2-5 pm ET 4 Lessons June 10-July 1 . . . . . . . . . . . . . 2235-FJQ-01058
WHO SHOULD ATTEND

Business professionals who want to use effective communication and relationship management to maximize impact, productivity and results.
1-800-262-9699
www.amanet.org
18
HR ENHANCEMENT SKILLS SKILLS FOR HR PROFESSIONALS

Responding to Conict Strategies for Improved Communication SEMINAR #2115

Gain essential conflict management skills so that conflict wont manage you.
Learn new strategies of conflict management that will improve your communication performance and ultimately increase the success of your business initiatives.
Developing Your Emotional Intelligence SEMINAR #2144

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence
Recognize and harness emotions and actions to become a more valuable performer.
Emotional intelligence (EI) is vital to being an effective and highperforming member of any team. Dr. Daniel Goleman introduced his perspectives on EI in 1995 and has become a world-renowned expert in the field. Only Golemans EI model focuses specifically on the behavioral level, on performance at work and on organizational leadership. He has developed this seminar with AMA to introduce you to this proven EI model and provide you with the insight and skills to apply it in making your job and career more effective, satisfying and successful.

Gain a new understanding of conflict Understand your own conflict patterns Improve your listening and communication skills Learn to read conflicts by developing a conflict map Practice effective methods of intervention and conflict management

Recognize the benefits of developing EI Define EI competencies and origins Identify personal strengths and limitations using the Emotional and Social Competency Inventory Apply the researched EI competency framework to optimize professional performance and working relationships Build a personal development strategy
WHAT YOU WILL COVER

Identifying and understanding your own conflict behavior Different ways to manage conflict Conflict strategies: how to become solution-focused vs. problem-focused How to move beyond conflict Mapping a conflict from positions to solutions Trust in minimizing conflict: developing win-win solutions How to deal with difficult behavior Addressing your own thunderstorms (emotionally explosive, tense conflicts)
WHAT YOU WILL COVER

The meaning and value of emotional intelligence Explaining the EI competency framework Tools and techniques for increasing competence in the four domains of EI Identifying areas for improvement and specific steps for developing EI
WHO SHOULD ATTEND

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.
WHO SHOULD ATTEND

Business professionals who want to maximize their performance by increasing emotion management and self-understanding.
www.amanet.org/2115
Classroom Schedule
April 3-5. . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2115-FJQ-00427 April 8-10. . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2115-FJQ-00436 Apr. 29-May 1 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 2115-FJQ-00438 June 5-7. . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2115-FJQ-00440 June 17-19. . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2115-FJQ-00441 June 26-28. . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2115-FJQ-00437 Visit our website for additional dates and locations.
EXTRA
Participants will receive a complimentary copy of Leadership: The Power of Emotional Intelligence by Dr. Daniel Goleman.
Note: Before attending this session, you will receive a link to the online Emotional and Social Competency Inventory (self version) assessment. You must complete the assessment, print your results and bring to class in order to participate fully in this seminar. www.amanet.org/2144

Classroom Schedule
April 25-26 . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2144-FJQ-00138 May 2-3 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 2144-FJQ-00139 May 16-17 . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . . 2144-FJQ-00140 June 17-18 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2144-FJQ-00142 June 24-25 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2144-FJQ-00144 July 1-2 . . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2144-FJQ-00143 Visit our website for additional dates and locations.

1.2 CEUs/12 PDUs $2,345/AMA Members $2,095 Monday and Wednesday 2-5 pm ET 4 Lessons Aug. 5-14 . . . . . . . . . . . . . . . . 2115-FJQ-00442
2 days/1.2 CEUs
1-800-262-9699
www.amanet.org
19

Time Management
Get more of the right things done.
SEMINAR #2233
www.amanet.org/2233
FA C U LT Y S P O T L I G H T * Dennis L. Murchison is a
dynamic, sought-after keynote speaker who is an expert in training and development, focusing on issues such as leadership and individual development, team building, diversity education, discrimination investigations and facilitation. His industry experience encompasses both public and private sectors. He holds a bachelors degree in Business Administration (concentration in Human Resource Management) from Eastern Michigan University.
Do you Find yourself overloaded with work? Feel so stretched to the limit you cant set priorities? Exhaust yourself daily without accomplishing your goals? If you answer yes to one or more of the above, its time to make some tough choices about how and when to spend your time. Every minute of your day impacts the business. This seminar gives you the tools to nd a balance, achieve your goals and be more effective and productive.

Set and accomplish goals Create priorities and establish realistic boundaries Recognize and deal with time wasters Improve concentration and efciency Break indecision and procrastination habits Use technology to help manage time Create and recharge positive energy
Concentration, Focus and Organization Creating productive and efcient routines to support core goals Organizing and managing work environment Identifying ways to deal with selfdistractions and interruptions Managing Technology Increasing productivity by using technology efciently Selecting the right form of communication Identifying ways to manage email Creating Boundaries and Balance Prioritizing and choosing activities to balance life and work Creating a personal no script
Classroom Schedule
April 1-2. . . . . Boston, MA. . . . . . . . . 2233-FJQ-01533 April 4-5. . . . . Arlington, VA . . . . . . . 2233-FJQ-01534 April 8-9. . . . . New York, NY . . . . . . . 2233-FJQ-01535 April 12-13. . . Atlanta, GA . . . . . . . . . 2233-FJQ-01577 April 15-16. . . Chicago, IL . . . . . . . . . 2233-FJQ-01536 April 18-19. . . Melville, NY . . . . . . . . . 2233-FJQ-01571 April 19-20. . . San Francisco, CA . . . . 2233-FJQ-01578 May 2-3 . . . . . New York, NY . . . . . . . 2233-FJQ-01539 May 6-7 . . . . . San Francisco, CA . . . . 2233-FJQ-01540 May 13-14 . . . Atlanta, GA. . . . . . . . . 2233-FJQ-01541 May 16-17 . . . Arlington, VA . . . . . . . 2233-FJQ-01542 May 20-21 . . . Chicago, IL . . . . . . . . . 2233-FJQ-01543 June 6-7. . . . . New York, NY . . . . . . . 2233-FJQ-01544 June 10-11. . . Durham, NC . . . . . . . . 2233-FJQ-01545 June 10-11. . . Pittsburgh, PA . . . . . . . 2233-FJQ-01572 June 14-15. . . Atlanta, GA . . . . . . . . . 2233-FJQ-01579 June 17-18. . . Arlington, VA . . . . . . . 2233-FJQ-01546 June 20-21. . . Houston, TX . . . . . . . . 2233-FJQ-01537 June 21-22. . . New York, NY . . . . . . . 2233-FJQ-01580 June 24-25. . . Chicago, IL . . . . . . . . . 2233-FJQ-01548 July 11-12 . . . Morristown, NJ . . . . . . 2233-FJQ-01547 July 15-16 . . . Chicago, IL . . . . . . . . . 2233-FJQ-01552 July 18-19 . . . Atlanta, GA. . . . . . . . . 2233-FJQ-01553 July 22-23 . . . Cincinnati, OH. . . . . . . 2233-FJQ-01554 July 29-30 . . . San Francisco, CA . . . . 2233-FJQ-01555 Aug. 1-2 . . . . Chicago, IL . . . . . . . . . 2233-FJQ-01556 sessions start Friday and end Saturday.
WHAT YOU WILL COVER

Time Management. Self-Management Shifting focus from managing time to managing self Identifying personal time wasters Creating a personal Time Mastery Plan Planning for Success Using a robust planning process Dening goals; establishing important and valid priorities Creating a realistic and productive schedule
WHO SHOULD ATTEND

Business professionals who want greater control of their time, management style and life.
Visit our website for additional dates and locations.

I These


1.2 CEUs/12 PDUs $1,995/AMA Members $1,795 Monday-Thursday 2-5 pm ET 4 Lessons Apr. 29-May 2 . . . . . . . . . . . . . 2233-FJQ-01538 Aug. 5-8 . . . . . . . . . . . . . . . . . 2233-FJQ-01557
1-800-262-9699
www.amanet.org
20
HR ENHANCEMENT SKILLS SKILLS FOR HR PROFESSIONALS

Strategies for Developing Effective Presentation Skills

SEMINAR #2519
Essentials of Project Management for the Non-Project Manager

SEMINAR #6548
Transform yourself from inexperienced speaker to skilled presenter.

Learn how to present your ideas with conviction, control and self-confidence without fear. Youll gain the specific skills and direction to become comfortable with your own presentation style and receive expert advice on techniques. Youll learn how to present by presenting.
Learn and apply basic elements of PM to your job to support project success.
In just two days, youll get an understanding of the essential terminology and apply basic PM tools and techniques to increase your effectiveness both on the team and in your own functional area.

Tailor your presentation to your audience Use relaxation techniques to overcome nervousness Project your voice and use pauses to dramatize your point Expertly handle difficult questions and situations Communicate with clarity and conviction How to balance verbal and nonverbal messages Developing and organizing presentation content Preparing to give the presentation Using visual aids and support materials How to respond to Q&A Managing the presentation environment

Know the purpose and process of project management Understand the roles, responsibilities and needs of project team members Identify and apply critical project management tools Identify stakeholders, their relationships to each other and how these relationships affect projects Recognize stakeholder issues within the organization Identify and apply critical communication tools and protocols
WHAT YOU WILL COVER
WHAT YOU WILL COVER

Key project management terms The five groups of the project management process Estimating project activity accurately Identifying and aligning the project stakeholders Creating the project charter Estimating and planning the work Evaluating project requirements against the SMART Tool
WHO SHOULD ATTEND

Those who give presentations, speak in front of groups or sell ideas to others and have little or no presentation experience.
EXTRA
Your presentations will be recorded for playback and review. See for yourself what comes across to an audience. Its a great way to get instant feedback and helpful recommendations. This recording is yours to keep.
www.amanet.org/2519
WHO SHOULD ATTEND

Those who are involved in projects but do not manage them, such as subject-matter experts, team members, project sponsors, contributors, facilitators and coordinators.
www.amanet.org/6548
Classroom Schedule
April 1-3 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 2519-FJQ-01379 April 8-10 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2519-FJQ-01380 April 10-12 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2519-FJQ-01381 April 15-17 . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2519-FJQ-01382 April 22-24 . . . . . . . . . . . . . Los Angeles, CA. . . . . . . . . . 2519-FJQ-01423 May 1-3 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2519-FJQ-01384 May 6-8 . . . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . . 2519-FJQ-01424 May 8-10 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 2519-FJQ-01386 May 13-15 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2519-FJQ-01385 June 3-5 . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . 2519-FJQ-01387 June 5-7 . . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 2519-FJQ-01388 June 10-12 . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 2519-FJQ-01389 Visit our website for additional dates and locations.
Classroom Schedule
April 4-5. . . . . . . . . . . . . . New York, NY . . . . . . . . . . . 6548-FJQ-00089 April 25-26. . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 6548-FJQ-00091 I April 26-27. . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 6548-FJQ-00121 April 29-30. . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 6548-FJQ-00090 April 29-30. . . . . . . . . . . . San Francisco, CA . . . . . . . . 6548-FJQ-00093 May 6-7 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . 6548-FJQ-00096 I May 17-18 . . . . . . . . . . . . San Francisco, CA . . . . . . . . 6548-FJQ-00122 I June 7-8. . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . . . 6548-FJQ-00124 I June 14-15. . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . 6548-FJQ-00123 Visit our website for additional dates and locations.
I These
sessions start Friday and end Saturday.
2 days/1.2 CEUs


1.2 CEUs $2,095/AMA Members $1,895 MondayThursday 2-5 pm ET 4 Lessons
May 20-23 . . . . . . . . . . . . . . . . 6548-FJQ-00092
1-800-262-9699
www.amanet.org
21
Fundamentals of Finance and Accounting for Non-Financial Managers

Dont let fear of nance set you back
In todays business world, when every manager is being held accountable for the bottom line, you have to be nance-savvy. Youve got to know how to justify a requestquantify your contributions to the companyspot prot drains immediately. Because no matter how effective your management style or how innovative your ideas, your performance will be measured in dollars and cents. This seminar offers exactly what you need to further your career and build your future. From accruals to writeoffs to receivables and payables, this course shows you the concepts, tools and techniques that can help you make each decision pay off on the job and on the bottom line.
SEMINAR #2218
www.amanet.org/2218
FA C U LT Y S P O T L I G H T * Susan Z. Diamond,
has taught more than 18,000 non-nancial managers the basics of nance and accounting. Currently listed in Whos Who in America, Whos Who of American Women, Whos Who in Finance and Industry and Whos Who in the Midwest, she is also the author of numerous magazine articles and is the coauthor of Finance Without Fear (AMACOM, 1983).
*This seminar is also taught by other business communication experts.

Get a rm grasp of the numbers side of your job Gain greater condence with a working knowledge of business nancials Learn how to think nance and translate performance into nancial terms Cultivate proactive working relationships to enhance your value Understand the business dynamics of dollars and centsand take initiatives that meet short- and long-term goals Take the guesswork out of your decision making and deliver a better bottom line Expand your professional expertiseand your career opportunities
WHAT YOU WILL COVER

Learning the Language Key nance terms: assets, liabilities, capital, depreciation, current ratio and others The accounting process: journals and ledgers, how debits and credits work Generally Accepted Accounting Principles: Setting Up Financial Statements and Reports Basic accounting principles Applying accounting conventions and guidelines Developing working rules regarding your corporate nancial statements Your Financial Statement: Interpreting Your Companys Financial Signals Using the balance sheet to examine assets and liabilities Analyzing the income statement to assess revenues and expenses The statement of cash ow: sources and uses of funds
Annual Reports: Determining a Companys Well-Being Content and format of the annual report The Role of Leveraging Debt vs. equity nancing How leverage can increase return to shareholders Prot Planning and Budgeting Keeping on target with budgetary controls Using prot-planning tools, break-even analysis, nancial forecasting Cash ow: where cash comes from and how its applied Elements of cost accounting Evaluating Return on Investment Analyzing payback method, discounted cash ow, present value and present value index Criteria for examining the performance of divisions and product lines Understanding the cost of capital
Classroom Schedule
April 1-3 . . . . . . Chicago, IL . . . . . . . . . 2218-FJQ-02116 April 10-12 . . . . Atlanta, GA. . . . . . . . . 2218-FJQ-02117 April 15-17 . . . . San Francisco, CA . . . . 2218-FJQ-02119 April 17-19 . . . . Philadelphia, PA. . . . . . 2218-FJQ-02120 April 22-24 . . . . Denver, CO . . . . . . . . . 2218-FJQ-02121 April 22-24 . . . . Durham, NC . . . . . . . . 2218-FJQ-02122 April 24-26 . . . . New York, NY . . . . . . . 2218-FJQ-02123 Apr. 29-May 1. . Houston, TX . . . . . . . . 2218-FJQ-02124 May 1-3 . . . . . . New York, NY . . . . . . . 2218-FJQ-02126 May 8-10 . . . . . Arlington, VA . . . . . . . 2218-FJQ-02127 May 8-10 . . . . . Chicago, IL . . . . . . . . . 2218-FJQ-02128 May 13-15 . . . . Atlanta, GA. . . . . . . . . 2218-FJQ-02129 May 13-15 . . . . Garden Grove, CA. . . . 2218-FJQ-02130 May 20-22 . . . . Portland, OR . . . . . . . . 2218-FJQ-02176 June 3-5 . . . . . . Arlington, VA . . . . . . . 2218-FJQ-02132 June 5-7 . . . . . . New York, NY . . . . . . . 2218-FJQ-02134 June 12-14 . . . . Dallas, TX . . . . . . . . . . 2218-FJQ-02135 June 17-19 . . . . Chicago, IL . . . . . . . . . 2218-FJQ-02137 June 24-26 . . . . Morristown, NJ . . . . . . 2218-FJQ-02131 June 24-26 . . . . San Francisco, CA . . . . 2218-FJQ-02138 July 8-10 . . . . . . New York, NY . . . . . . . 2218-FJQ-02139 July 10-12 . . . . . Chicago, IL . . . . . . . . . 2218-FJQ-02141 July 17-19 . . . . . Dearborn, MI. . . . . . . . 2218-FJQ-02133 July 22-24 . . . . . Arlington, VA . . . . . . . 2218-FJQ-02144 July 24-26 . . . . . Atlanta, GA. . . . . . . . . 2218-FJQ-02145 July 31-Aug. 2. . Denver, CO . . . . . . . . . 2218-FJQ-02146 Aug. 5-7 . . . . . . Houston, TX . . . . . . . . 2218-FJQ-02147 Visit our website for additional dates and locations.
WHO SHOULD ATTEND

This program is designed for non-nancial managers in every functional area of responsibility, in all industries.
Note: Please bring a calculator and a copy of your annual report (if available).


1.2 CEUs $2,345/AMA Members $2,095
Tuesday and Thursday 2-5 pm ET 4 Lessons Apr. 30-May 9 . . . . . . . . . . . . . 2218-FJQ-02125 July 9-18 . . . . . . . . . . . . . . . . . 2218-FJQ-02140 Aug. 6-15 . . . . . . . . . . . . . . . . 2218-FJQ-02233 Sept. 3-12 . . . . . . . . . . . . . . . . 2218-FJQ-02154
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