Principles of Learning
Principles of Learning
Principles of Learning
The success of an HRD program depends upon more than the identification of employee needs and the preparation of the program. In order to maximise learning, careful consideration needs to be given to the relevant principles of learning. Two of the most accepted theories of the principles involved in adult learning are Knowles (1984) theory of andragogy, and Kolbs (1984) Learning Style Inventory (see Exhibit 8.8). Knowles researched the ways in which adults (and therefore employees) learn most effectively, concluding that, unlike children, adults are generally self-directed and expect to take responsibility for their own learning. As a consequence, adult learning and development programs should factor in explanations of the need to learn; provide frequent opportunities for learning by doing; and frame learning as a problem-solving activity. Therefore exercises such as role plays, case studies and group projects are useful in employee learning and development, and instructors act as facilitators rather than lecturers.33 Kolbs model illustrates similar features, with its four-stage cycle of adult learning namely, concrete experience, reflection, abstract conceptualisation (the derivation of general rules) and active experimentation (developing future ways of building on learning).34 More recent notions of single loop versus double loop learning, and deep learning are applications of
these theories to organisational learning, conceptualised best in Senges (1990) concept of the learning organisation, or an organisation which systematically incorporates these adult learning principles into its routine problem-solving and decision-making techniques in an ongoing manner.35 These principles are illustrated in the following discussion.
Active experimentation
Reflective observation
Abstract conceptualisation
Meaningful materials
In accordance with adult learning theories, the material to be learned should be organised in as meaningful a manner as possible. It should be arranged so that each successive experience builds upon preceding ones so that the employee is able to integrate the experiences into a useable pattern of knowledge and skills. The material should have face validity.
Chapter 8: Developing human resources in organisations 287
Reinforcement
Anything which strengthens the employees response is called reinforcement. It may be in the form of approval from the instructor or facilitator or the feeling of accomplishment that follows the performance; or it may simply be confirmation by a software program that the employees response was correct. It is generally most effective if it occurs immediately after atask has been performed. Behaviour modification, or a technique that operates on the principle that behaviour that is rewarded positively (reinforced) will be exhibited more frequently in the future, whereas behaviour that is penalised or unrewarded will decrease in frequency, is often used for such purposes.36
Transfer of knowledge
Unless what is learned in the development activity is applicable to what is required on the job, the effort will have been of little value. The ultimate effectiveness of learning, therefore, is to be found in the answer to the question: To what extent does what is learned transfer to the job? Helpful approaches include ensuring that conditions in the development program conform as closely as possible to those on the job, and coaching employees on the principles for applying to the job the behaviours which they have learned. Furthermore, once formal instruction has been completed, the supervisor must ensure that the work environment supports, reinforces and rewards the employee for applying the new skills or knowledge.37
Knowledge of progress
As an employees development progresses, motivation may be maintained and even increased by providing knowledge of progress. Progress, as determined by tests and other records, may be plotted on a chart, commonly referred to as a learning curve. Exhibit 8.9 is an example of a learning curve that is common in the acquisition of many job skills.
Extent of learning
Plateau
In many learning situations, there are times when progress does not occur. Such periods of no return show up on the curve as a fairly straight horizontal line, which is called a plateau. A plateau may be the result of ineffective methods of work or of reduced motivation.
Properanalysis by instructors and employees may reveal the cause of a plateau and may be overcome by such means as suggestions for new work procedures, or aid in establishing new incentives. Plateaux are to be expected and do not necessarily indicate failure of the program.
Distributed learning
Another factor that determines the effectiveness of learning is the amount of time given to practice in one session. Should training or development be undertaken in five two-hour periods or in 10 one-hour periods? It has been found in most cases that spacing out the activities will result in more rapid learning and more permanent retention. This is the principle of distributed learning. Since the most efficient distribution will vary according to the type and complexity of the task to be learned, it is desirable to make reference to the rapidly growing body of research in this area when an answer is required for a specific learning situation.
33 34 35 36 37 38
Knowles M. 1984. The adult learner: A neglected species, 3rd edn, Houston, Gulf Publications. Kolb D.A. 1984, Experiential learning, Englewood Cliffs, NJ, Prentice-Hall. Senge P.M. 1990, The fifth discipline: The art and practice of the learning organisation, London, Random House. Luthans F., Kreitner R. 1985. Organisational behaviour modification and beyond: An operant and social learning approach, Glenview, Scott Foresman & Co., p. 127. Robinson D.G., Robinson J.C. 1985. Breaking barriers to skill transfer, Training and Development Journal, 39(1), pp. 823. Smith B., Delahaye B. 1998. op. cit., p. 16.