S O P

For
Banquets
Residency
Regency
Regale
Boardroom
107014162.doc Page 1 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic B!ad R!!m Setup
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
"! set#up B!ad R!!m Seatin$ %! a %uncti!n.
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up a B!ad R!!m. B!ad R!!m setup s'!u*d
+e in a s'ape !% ectan$*e ! squae )it' seatin$ %!m a** %!u sides.
S",-D,RD PROCEDURES
1. Cec$ a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. Se#ect te rectang"#ar or %'"are ta(#e% re'"ired for %o#id (#oc$ %et "p
3. )i#e %e#ecting te ta(#e%* cec$ te #eg% & top %o"#d (e %+oot.
4. ,rrange te ta(#e% in %ape of rectang#e %ape* -ito"t #ea.ing %pace
(et-een ta(#e%. ,## te ta(#e% %o"#d (e at %a+e #e.e# & if re'"ired p#ace
padding to (ring te+ to %a+e #e.e#.
5. Se#ect %pot#e%% fri#t & fri##* & fri## te ta(#e%.
6. /a$e iron & pre%% te fri#t or fri##% fro+ te fo#d%* to gi.e cri%p #oo$%.
7. Se#ect te cair% re'"ired for %et"p & Se#ect cair co.er a% per
%tandard & p"t cair co.er on cair%.
8. P#ace te cair% a## aro"nd te (#oc$.
9. Se#ect (an'"et pad%* penci#%* & coa%ter re'"ired for %et"p 0pad% %o"#d
(e "n"%ed* penci#% %arpened* & coa%ter %pot#e%%1.
10. P#ace (an'"et pad rigt in front of te cair on ta(#e #ea.ing 1 inc gap fro+ te
edge of te ta(#e* #ogo of ote# facing to-ard% te cair. P#ace %arpened penci#
on !2S of pad -it tip to-ard% te cair & #ogo facing "p-ard%.
11. P#ace a coa%ter on !2S top of te pad #ea.ing a %pace of 23 (et-een te coa%ter
& a pad & #ogo facing to-ard% te cair for g#a%% & anoter coa%ter on !2S of
te coa%ter for +inera# -ater. 4eep a gap of 23 (et-een te t-o coa%ter%.
12. Se#ect "ncipped & %pot#e%% -ater go(#et% & p#ace te+ on te coa%ter
on !2S of te pad.
13. Se#ect g#a%% co.er%* cec$ te5 %o"#d (e c#ean & %o"#d (e -ito"t an5
crac$ & p#ace it o.er te ri+ of i (a## g#a%%.
14. /a$e an a+enit5 jar for candie% $eeping in +ind 01 (o-# for 02 pa6. 7i##
it "p -it te candie% & p#ace it on te ta(#e a(o.e g#a%%e% & +inera#
-ater (et-een 02 co.er%.
15. Pic$ "p a #o- #ong f#o-er arrange+ent & p#ace it at te center of te 8#oc$.
16. P#ace a#f9#iter +inera# -ater 0ci##ed or roo+ te+perat"re depending "pon -eater
on a coa%ter for eac co.er a#f an o"r (efore te %tart ti+e of +eeting
107014162.doc Page 2 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic "'eate sty*e set#up
Issue By Mr. Jagjit Sing Approved by Mr !a"# jandia#
POLICY
"'eate sty*e set#up s'!u*d +e a*i$ned & as pe standad
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up t'eate sty*e %! a %uncti!n.
S",-D,RD PROCEDURES
1. Cec$ a## for c#ean#ine%% & if re'"ired ca## 2o"%e 4eeping to c#ean te a##
2. :o tro"g 7P & Se#ect te n"+(er of cair% re'"ired for te %et"p
3. ,rrange te cair% in %traigt #ine* #ea.ing at #ea%t 6 feet fro+ %creen or dai%
4. ,rrange a ro- (eind gi.ing a gap of 1.5 feet (et-een te t-o ro-% ti## te
n"+(er% of cair% re'"ired are p#aced in ro-.
5. !e+o.e 02 cair% fro+ te center to +a$e an ;%#e fro+ eac ro-* ,rrange
re+o.ed cair% in te #a%t ro- #ea.ing te %pace for ;%#e
6. )i#e arranging te cair% in a ro- $eep a gap of 63 (et-een 02 cair% %o
tat tere i% eno"g ar+ %pace
7. Screen/ <ai% %o"#d (e .i%i(#e fro+ te #a%t cair% on eac end of te ro-
-ito"t an5 o(%tr"ction.
8. Se#ect %pot #e%% #a"ndered cair co.er% & p"t cair co.er% on eac
cair 0a% Per Standard1
9. Cec$ te a#ign+ent of te cair%* eac cair %o"#d (e (eind oter.
10. P#ace pad% penci#% on te cair% -it te #ogo to-ard% front ro-
11. ;dentif5 an appropriate p#ace in te a## for -ater co"nter & p#ace -ater co"nter a%
per %tandard. P#ace -ater on co"nter a#f an o"r (efore te +eeting
.
107014162.doc Page 3 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES K.C Residency,
Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic C*ass !!m seatin$ aan$ement
Issue By Mr. Jagjit Sing Approved by Mr !a"# Jandia#
POLICY
C*ass!!m set#up s'!u*d +e a*i$ned & t'e space +et)een ./ ta+*es s'!u*d +e uni%!m
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up C*ass R!!m sty*e set#up %! a %uncti!n.
S",-D,RD PROCEDURES
1. Cec$ te a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. Se#ect c#a%%roo+ ta(#e% 06 6 2.5ft1 re'"ired for c#a%%9roo+ %eating arrange+ent%.
3. )i#e %e#ecting ta(#e%* cec$ te #eg% & top %o"#d (e %+oot.
4. ,rrange te %ing#e ta(#e% in a ro-. :ap (et-een 02 ta(#e% %o"#d (e 3 feet.
;n %econd ro- ta(#e %o"#d e6act#5 (eind te fir%t ro- & %o on. 7ir%t ro-
%o"#d (e at #ea%t 3 feet (eind te %creen / <ai%.
5. Se#ect %pot#e%% fri#t & fri##* fri## te ta(#e% indi.id"a##5.
6. /a$e an iron & pre%% fri#t & fri##% fro+ te fo#d% if re'"ired to gi.e cri%p #oo$%.
7. Se#ect te cair% re'"ired for te %et"p* Se#ect cair co.er a% per %tandard &
p"t cair co.er o.er cair%.
8. P#ace cair% (eind te ta(#e facing to-ard% te %creen. 3 cair% per ta(#e%
%o"#d (e p#aced & gap (et-een te 2 cair% %o"#d (e 6 ince%
9. Se#ect (an'"et pad%* penci#% & coa%ter% re'"ired for te %et"p 0pad%
%o"#d (e "n"%ed* penci#% %arpened & coa%ter %pot#e%%1
10. P#ace (an'"et pad rigt in front of te cair on te ta(#e #ea.ing 1 inc gap
fro+ te edge of te ta(#e* #ogo of te ote# facing to-ard% te cair.
11. P#ace a %arpened penci# on !2S of te pad -it tip to-ard% %creen/
<ia% & #ogo facing "p-ard%.
12. P#ace a coa%ter on !2S top of te pad #ea.ing a %pace of 23 (et-een te
coa%ter & a pad & #ogo facing to-ard% te cair for te g#a%% & anoter coa%ter
on !2S of te coa%ter for +inera# -ater. 4eep a gap of 2= (et-een t-o ca%ter%.
13. Se#ect "ncipped & %pot#e%% )ater go(#et & p#ace on te coa%ter on !2S of te pad.
14. Se#ect g#a%% co.er* cec$ te5 %o"#d (e c#ean & %o"#d (e -ito"t an5
crac$% & p#ace o.er -ater go(#et.
15. P#ace a+enit5 jar fi##ed "p -it candie% & p#ace it on te ta(#e at te center.
16. Pic$ "p f#o-er arrange+ent & p#ace it on te ta(#e at te center
17. P#ace a#f9#itre +inera# -ater 0ci##ed or roo+ te+perat"re depending "pon -eater1
on te coa%ter for eac pa6 a#f an o"r (efore te %tart ti+e of te +eeting.
.
107014162.doc Page 4 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
K.C Residency, Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date U s'ape seatin$
aan$ement
Revised
Date
Topic
Issue By Mr. Jagjit Sing
Approved by Mr !a"#
Jandia#
POLICY
U s'ape seatin$ aan$ement s'!u*d +e in s'ape !% U. 0*asses , minea*
)ate, pads & penci*s s'!u*d +e a*i$ned & as pe standad
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up U s'ape seatin$ aan$ement %! a %uncti!n
S",-D,RD PROCEDURES
1. Cec$ te a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. Se#ect te ta(#e% re'"ired for > %ape %eating arrange+ent%.
3. )i#e %e#ecting ta(#e%* cec$ te #eg% & top %o"#d (e %+oot.
4. ,rrange te ta(#e% in > %ape* Center of te 2ead %o"#d (e rigt in front of te
%creen / <ai% or at te center of te a## 0> %ape %et "p %o"#d %tart fro+ te
ead ta$ing te center1
5. Cec$ te ta(#e% for %traigt #ine.
6. ,## te ta(#e% %o"#d (e at te %a+e #e.e# & if re'"ired p#ace padding to (ring
te+ to %a+e #e.e#.
7. Se#ect %pot#e%% fri#t & p#ace it on te ta(#e a% per %tandard.
8. Se#ect ironed & %pot#e%% fri##% & fri## te ta(#e% fro+ (ot te %ide.
9. /a$e an iron & pre%% ta(#e c#ot or fri##% fro+ te fo#d% if re'"ired to gi.e cri%p #oo$%.
10. Se#ect te cair% re'"ired for te %et"p* Se#ect cair co.er a% per %tandard &
p"t cair co.er o.er cair%.
11. P#ace cair% fro+ o"ter %ide of te > & gi.ing a gap of 63 (et-een 02 cair%.
12. Se#ect (an'"et pad%* penci#% & coa%ter% re'"ired for te %et"p 0pad% %o"#d
(e "n"%ed* penci#% %arpened & coa%ter %pot#e%%1
13. P#ace (an'"et pad rigt in front of te cair on te ta(#e #ea.ing 1 inc gap fro+
te edge of te ta(#e* #ogo of te ote# facing to-ard% te cair.
14. P#ace a %arpened penci# on !2S of te pad -it tip to-ard% te inner %ide of
te > & #ogo facing "p-ard%.
15. P#ace a coa%ter on !2S top of te pad #ea.ing a %pace of 23 (et-een te
coa%ter & a pad & #ogo facing to-ard% te cair for te g#a%% & anoter coa%ter
on !2S of te coa%ter for +inera# -ater. 4eep a gap of 2= (et-een t-o ca%ter%.
16. Se#ect "ncipped & %pot#e%% i (a## g#a%%e% on te coa%ter on !2S of te pad.
17. Se#ect g#a%% co.er* cec$ te5 %o"#d (e c#ean & %o"#d (e -ito"t an5
crac$% & p#ace o.er te -ater go(#et.
18. P#ace te a+enitie% jar on te ta(#e $eeping in +ind 01 jar for 03 pa6* fi## it
"p -it candie% & p#ace it on te ta(#e (et-een 03 cair%.
19. Pic$ "p #o- #ong arrange+ent & p#ace it on te > %ape at te center to-ard%
te inner edge of te >. ,rrange+ent %o"#d (e p#aced on te (a%e & 02 ar+
of te >. ,rrange+ent on ar+% %o"#d (e rigt in front of eac oter.
20. P#ace a#f #iter +inera# -ater 0ci##ed or roo+ te+perat"re depending "pon -eater1 on
te coa%ter for eac pa6 a#f an o"r (efore te %tart ti+e of te +eeting.
107014162.doc Page 5 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES K.C Residency,
Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic 1a*% m!!n seatin$ aan$ement 2c*uste sty*e3
Issue By Mr. Jagjit Sing Approved by Mr !a"# Jandia#
POLICY
"! set#up a 1a*% m!!n seatin$ aan$ement %! a %uncti!n.
OBJEC"I&ES
Sceen s'!u*d +e (isi+*e t! a** t'e paticipant & pads, penci*s, $*asses, minea*
)ate s'!u*d +e a*i$ned & as pe standad.
S",-D,RD PROCEDURES
1. Cec$ te a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. Se#ect te !o"nd ta(#e% re'"ired for 2a#f +oon %eating arrange+ent%.
3. )i#e %e#ecting ta(#e%* cec$ te #eg% & top %o"#d (e %+oot.
4. P#ace te ta(#e% in %"c a -a5 te ta(#e% of %econd ro- are not (eind te ta(#e%
of fir%t ro-. 7ir%t ro- %o"#d (e a(o"t 6 feet a-a5 fro+ te %creen or dai%.
5. Se#ect %pot#e%% ta(#e c#ote% & p#ace te ta(#e c#ot on te ta(#e a% per %tandard.
6. /a$e an iron & pre%% ta(#e c#ot or fri##% fro+ te fo#d% if re'"ired to gi.e cri%p #oo$%.
7. Se#ect te cair% re'"ired for te %et"p.
8. Se#ect cair co.er a% per %tandard & p"t cair co.er o.er cair%.
9. P#ace cair% aro"nd te ta(#e in a#f +oon %t5#e. ?o cair% %o"#d (e p#aced on
te front %ide of te ta(#e to-ard% %creen.
10. Se#ect (an'"et pad%* penci#% & coa%ter% re'"ired for te %et"p 0pad% %o"#d
(e "n"%ed* penci#% %arpened & coa%ter %pot#e%%1
11. P#ace (an'"et pad rigt in front of te cair on te ta(#e #ea.ing 1 inc gap fro+
te edge of te ta(#e* #ogo of te ote# facing to-ard% te cair.
12. P#ace a %arpened on !2S of te pad -it tip to-ard% te inner %ide of te
> & #ogo facing "p-ard%.
13. P#ace a coa%ter on !2S top of te pad #ea.ing a %pace of 23 (et-een te
coa%ter & a pad & #ogo facing to-ard% te cair for te g#a%% & anoter coa%ter
on !2S of te coa%ter for +inera# -ater. 4eep a gap of 2= (et-een t-o ca%ter%.
14. Se#ect "n9cipped & %pot#e%% -ater go(#et on te coa%ter on !2S of te pad.
15. Se#ect g#a%% co.er* cec$ te5 %o"#d (e c#ean & %o"#d (e -ito"t an5
crac$% & p#ace o.er te -ater go(#et.
16. P#ace one a+enitie% jar fi##ed -it candie% on eac ta(#e.
17. P#ace one ("d .a%e -it ro%e ("d on te ta(#e at te center
18. P#ace a#f #iter +inera# -ater 0ci##ed or roo+ te+perat"re depending "pon -eater1 on
te coa%ter for eac pa6 a#f an o"r (efore te %tart ti+e of te +eeting.
-!te4 5! 1a*% m!!n seatin$ aan$ement idea**y .6 c'ais ae p*aced pe
ta+*e +ut it c!u*d (ay %!m 7 t! 8 a*s! dependin$ up!n t'e si9e !% t'e 'a** &
equiement !% t'e '!st.
107014162.doc Page 6 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic
Settin$ up !% 1ead
"a+*e
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
1ead "a+*e s'!u*d +e set as pe standad +e%!e t'e stat !% e(ent & s'!u*d +e
c'ec:ed +y captain In c'a$e
OBJEC"I&ES
"! +e $i(en up m!st pi!ity as +ein$ a %!ca* p!int !% any e(ent. 1ead
ta+*e s'!u*d +e acc!din$ t! equiement !% t'e %uncti!n.
S",-D,RD PROCEDURES
1. Cec$ te 7P for re'"ire+ent of te %tage* i.e.* %i@e of ead ta(#e*
podi"+* and %i@e of (ac$drop if an5.
2. Si@e of %tage %o"#d (e in proportion to %i@e of (ac$drop & ead ta(#e.
,#%o need to (e cec$ for te podi"+ i% re'"ired or not
3. P#ace t-o c#ean & po#i%ed %tep% on (ot %ide of te %tage
4. Se#ect rectang"#ar ta(#e% re'"ired for ead ta(#e. 001 rectang"#ar
ta(#e can acco++odate 03 per%on%1
5. Se#ect fre% c#ean ta(#e 7ri#t & 7ri## for ead ta(#e. P#ace te ead ta(#e
& p"t fri## on it. /e fa## of fri## %o"#d co+e %traigt on te fri## of te
%tage* p#ace cair -it cair co.er (eind te ead ta(#e on te %tage
6. P#ace one conference pad at te center in front of te cair on te ta(#e
-it ote# #ogo to-ard% te cair* p#ace one penci# on rigt and %ide -it
te pad & p#ace one coa%ter on te rigt and %ide top corner of te pad &
-iped "n9cipped ig (a## g#a%% o.er te coa%ter -it g#a%% co.er on it per
cair.
7. Ane coa%ter to (e p#aced for +inera# -ater per t-o peop#e. Ane
a+enitie% jar fi##ed -it candie% to (e p#aced per tree peop#e.
8. ;f re'"ired p#ace te tent card -it na+e of per%on to (e %eated on
te edge of ead ta(#e oppo%ite to cair.
9. P#ace one #o- #ong f#o-er arrange+ent at te center of te ead ta(#e
10. Cec$ for a## te +i$e% p#aced on ead ta(#e & podi"+ (efore te
%tart of te e.ent.
107014162.doc Page 7 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES K.C Residency,
Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Settin$ up !% tea ; c!%%ee c!unte
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
"! set up a c!unte t! se(e tea c!%%ee t! a** t'e $uest attendin$ t'e %uncti!n
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up a tea c!%%ee c!unte. "ea c!%%ee
c!unte %! t'e %uncti!n s'!u*d +e eady +e%!e t'e %uncti!n stats
S",-D,RD PROCEDURES
1. :o tro"g te 7P & identif5 te p#ace -ere tea coffee co"nter a% to (e p#aced.
2. P#ace -ro"gt ;ron ta(#e / )ooden /a(#e -ere tea coffee co"nter%
a% to (e p#aced.
3. C#ean g#a%% top of -ro"gt ;ron ta(#e -it Co##in%* it %o"#d (e -ito"t
grea%e or finger +ar$%* a#%o c#ean te #eg% of -ro"gt ;ron ta(#e it %o"#d
(e -ito"t an5 d"%t or food partic#e%.
4. Se#ect te c"p%* c"p% %o"#d (e c#ean & -iped & %o"#d (e "n cipped.
5. Se#ect %a"cer* %a"cer %o"#d (e c#ean* -iped & "n cipped.
6. Se#ect -iped tea%poon* it %o"#d not a.e finger +ar$%.
7. P#ace c"p o.er %a"cer & a#%o p#ace one tea%poon in e.er5 c"p.
8. C"p% %o"#d (e p#aced in %"c a +anner tat %pace for tea / coffee
pot%/ >rn% %o"#d (e #eft on (ac$%ide of ta(#e.
9. Se#ect tea / coffee pot% / "rn%.
10. )i#e %e#ecting tea coffee pot cec$ it %o"#d (e po#i%ed* tere
%o"#d (e no #ea$age% #id% %o"#d (e proper.
11. Se#ect %"gar (o-# -it %"gar & p#ace to-ard% o"ter %ide on te co"nter
12. P#ace one (o-# near %"gar (o-# for e+pt5 %"gar pac$et%.
13. P#ace #e+on -edge% on a %a"cer & -it a for$ near te %"gar (o-#. ;t
%o"#d (e p#aced j"%t (efore tea coffee i% pic$ed "p.
14. Pic$ "p tea coffee fro+ te $itcen & p#ace it on te co"nter 0tea coffee
%o"#d (e pic$ed "p 3 +in"te% prior to %er.ice1.
15. Pic$ "p +i#$ for+ te $itcen in crea+er & p#ace it on te co"nter near tea coffee
16. >rn% %o"#d (e p#aced in %"c a -a5 tat tap i% to-ard% %er.er.
17. <ep"te a %er.er -o %o"#d %tand (eind te co"nter to %er.e tea
coffee to te g"e%t
18. ,#%o a#-a5% $eep a pot of (oi#ing -ater & Mi#$ at e.er5 co"nter.
107014162.doc Page 8 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Settin$ up !% snac:s tay & se(ice !% snac:s
Issue By Mr. Jagjit Sing Approved by Mr !a"# Jandia#
POLICY
Standad settin$ !% snac:s tay & p!pe snac:s se(ice.
OBJEC"I&ES
Snac:s tay s'!u*d +e set up in p!pe )ay & snac:s s'!u*d +e se(ed '!t and
)it' p!pe acc!mpaniment
S",-D,RD PROCEDURES
1. /a$e a c#ean* "ncipped tea tra5 -it fre% tra5 +at.
2. P#ace one po#i%ed %nac$% -ar+er on te tra5
3. Se#ect c#ean & "ncipped %a"ce (o-# & p#ace it in front of %nac$% pre%entation.
4. Se#ect a tootpic$ o#der -it tootpic$ & p#ace it in front corner of tra5 &
p#ace nap$in o#der -it nap$in% (eind te /oot pic$ o#der.
5. P#ace a -iped a%tra5 on oter corner of tra5.
6. 7i## te %a"ce (o-# -it re'"ired %a"ce & p"t a tea%poon in %a"ce (o-#.
7. Bigt te di5a cand#e% & p#ace food pan on %nac$% -ar+er.
8. Pic$ "p te %nac$% 0'"antit5 %o"#d not (e too +"c or too #e%%1
9. P#ace na+e tag% in front of %nac$% pre%entation.
10. Pic$ "p te /ra5 in a +anner tat %nac$% pre%entation i% to-ard% %er.er &
%a"ce (o-# to-ard% g"e%t.
11. Ser.e %nac$% in te de%ignated area gi.en to 5o" (5 Captain ;n carge.
12. ,nno"nce te na+e of te %nac$% to te g"e%t -i#e %er.ing.
13. )i#e refi##ing +a$e %"re tat tra5 i% c#ean & -ipe te edge% of te %a"ce (o-#
& rep#ace "%ed di5a cand#e% if re'"ired reg"#ar#5.
107014162.doc Page C of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES K.C Residency,
Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Settin$ up !% din:s tay & se(ice !% s!%t din:
Issue By Mr. Jagjit Sing Approved by Mr !a"# Jandia#
POLICY
,** t'e s!%t din:s t! +e se(ed t! $uest attendin$ %uncti!n in nice & 'y$ienic )ay
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ a s!%t din: and se(e it p!pe*y t! t'e
entie $uest attendin$ a %uncti!n.
S",-D,RD PROCEDURES
1. Se#ect an %a#.er -it (e.erage ro"nd
2. Pic$ "p te %oft drin$% fro+ te (ar
3. Dac %er.er %o"#d pic$ "p a## te .ariet5 of (e.erage% a.ai#a(#e in partic"#ar f"nction.
4. Ser.er %o"#d cec$ te g#a%%e% te5 %o"#d (e "n9cipped.
5. Soft drin$% %er.ed in te f"nction %o"#d (e of rigt te+perat"re and -it
coc$tai# nap$in.
6. Ser.e in te area a%%igned to 5o" (5 captain in carge.
7. ,pproac te g"e%t in 5o"r area and "%e %tandard pra%e ED6c"%e +e
%ir/+ada+ -o"#d 5o" #i$e to a.e %o+e %oft drin$%3
8. )i#e refi##ing -ipe te %a#.er -it te di%card %eet or -aiter=% c#ot if tere i%
an5 %pi##age of %oft drin$% on te %a#.er -i#e %er.ing. & cange (e.erage
ro"nd a% & -en re'"ired.
?ote: Soft drin$ %er.er %o"#d $no- -at a## i% a.ai#a(#e in te (ar for tat
partic"#ar f"nction.
POLICY & PROCEDURES
107014162.doc Page 10 of 22 Created on 8/5/2010 6:03 a8/p8
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Settin$ up !% din:s tay & se(ice !% 'ad din:
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
1ad din:s t! +e se(ed t! t'e $uest )it' p!pe mi<es
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up a 'ad din: tay and se(in$ it t! a** $uest
attendin$ a %uncti!n.
S",-D,RD PROCEDURES
1. Se#ect a %a#.er -it fre% (e.erage ro"nd.
2. P#ace a po#i%ed ice ("c$et in te center to-ard% te (ac$ end of te %a#.er.
3. Se#ect 02 -e##9-iped decanter% & p#ace te+ on eiter %ide of te ice ("c$et.
4. Se#ect fo#ded coc$tai# nap$in% & p#ace te+ in nap$in o#der on te %a#.er in
front of te ice ("c$et.
5. Pic$ "p per po"red g#a%%e% -it -i%$5 & p"t %-i@@#e %tic$ in eac g#a%%.
6. Apen fre% (ott#e of %oda & fi## one decanter -it %oda & fi## oter -it -ater.
7. 7i## te ice ("c$et -it c"(e ice.
8. Ser.e in te area a%%igned to 5o" (5 captain in carge.
9. ,pproac te g"e%t in 5o"r area and "%e %tandard pra%e ED6c"%e +e
%ir/+ada+ -o"#d 5o" #i$e to a.e %o+e -i%$53
?ote: ard drin$ %er.er %o"#d $no- -at a## i% a.ai#a(#e in te (ar for tat partic"#ar
f"nction* & %o"#d pic$ "p drin$% fro+ te (ar -ic are not on rotation & %er.e to g"e%t.
107014162.doc Page 11 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
K.C Residency, Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date sit#d!)n set#up 2si*(e
se(ice3
Revised
Date
Topic
Issue By Mr. Jagjit Sing
Approved by Mr. !a"#
Jandia#
POLICY
P!(idin$ seatin$ %! ma<imum $uest e<pected %! t'e %uncti!n )it' cut*ey,
nap:ins, + & +, and $*asses !n t'e ta+*e.
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ up %! a sit d!)n %uncti!n )it' c!(e in !de
t! $i(e pes!na*i9ed se(ice t! e(ey indi(idua* )'! is attendin$ t'e %uncti!n
S",-D,RD PROCEDURES
1. Cec$ a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. P"t te ro"nd ta(#e% in te .en"e according to +a6i+"+ e6pected g"e%t% $eeping in
+ind 01 ta(#e can acco++odate 8 per%on% 0 5 ft dai%1 & 10 per%on%06 ft dai%1.
3. ,rrange te ta(#e & cec$ for %5++etr5
4. P#ace c#ean & ironed ta(#e c#ot & napron 0Aptiona#1 on e.er5 ta(#e.
5. P#ace 08 or 10 cair% per ta(#e* Se#ect %pot#e%% cair co.er% & p"t it
o.er te cair%.
6. Se#ect cr"et %et & p#ace 02 cr"et% %et per ta(#e.
7. Se#ect po#i%ed cand#e% %tand & p#ace 02 cand#e %tand per ta(#e 0AP/;A?,B1
8. Se#ect "ncipped & %pot#e%% 8 & 8 P#ate% & P#ace it on te B2S of co.er.
9. Se#ect %pot#e%% dinner for$%* dinner $ni.e%* de%%ert%poon%* and de%%ert for$%.
10. P"t dinner for$ on B2S of Co.er & $nife on !2S of co.er. ;f tere i% %o"p
in te +en" p#ace %o"p%poon on !2S of $nife.
11. P#ace de%%ert%poon & for$ on top of te co.er -it for$ in%ide & %poon
o"t%ide -it and#e of for$ to-ard% B2S & and#e of %poon to-ard% !2S.
12. P#ace -ater go(#et on e.er5 co.er on tip of dinner $nife.
13. P#ace nice fo#ded nap$in on te center of te co.er.
14. P#ace a ro%e ("d in te center of te ta(#e.
15. ,cco+pani+ent% %o"#d (e p#aced on te ta(#e (efore dinner (eing %er.ed.
16. ;dentif5 a p#ace in (ac$ area & #a5 ("ffet for te +en" a% per %tandard.
17. ,#%o identif5 te area* -ic can (e "%ed a% pantr5 & p#ace %er.ice gear%
re'"ired for %er.ice a% per +en" a#%o p#ace entree di%e% to (e "%ed for
%er.ice of .ario"% food ite+% a% per te +en".
18. ,rrange %o"p tra5% & p"t te+ in (ac$ area* -ic -o"#d (e "%ed for
%er.ice of %o"p.
19. <i.ide te a## & +a$e -or$ing %tation% in te a##* -ic -o"#d (e "%ed
d"ring te %er.ice.
20. P#ace e6tra c"t#er5 & nap$in% on te -or$ing %tation* -ic co"#d (e "%ed
d"ring te f"nction.
21. ;n ca%e of +inera# -ater* p#ace 02 (ott#e% per ta(#e po"r -ater on#5 -en te
g"e%t i% %eated.
22. D6tra +inera# -ater (ott#e %o"#d (e eiter $ept on te (ar or on -or$ing %tation.
107014162.doc Page 12 of 22 Created on 8/5/2010 6:03 a8/p8
23. ;n ca%e of reg"#ar -ater fi## "p -ater in J"g% & p#ace j"g% on te -or$ing
%tation co.ered -it -aiter=% c#ot.
24. P#ace +en" for te nigt on te ta(#e & it %o"#d (e .i%i(#e to a## g"e%t
a% per %tandard
25. /a$e (e.erage Arder% & %er.e (e.erage% a% per %tandard.
26. /r5 to identif5 non .egetarian% & .egetarian% g"e%t on te ta(#e*
27. P#ace p#ate for %tarter%* p#ace acco+pani+ent% of %tarter% on ta(#e & %er.e
%tarter% for !2S. ,nno"nce te na+e of %tarter to g"e%t (efore %er.ing it
28. ,fter %er.ing %tarter% refi## -ater if re'"ired* repeat (e.erage order% if
re'"ired* +o.e "r%e#f a-a5 fro+ ta(#e ("t $eep an e5e on ta(#e.
29. ,%$ for %econd e#ping if re'"ired %er.e it.
30. ,fter g"e%t i% tro"g -it %tarter% re+o.e p#ate -it c"t#er5* a#%o
re+o.e acco+pani+ent% for %tarter% fro+ te ta(#e.
31. Ser.e %o"p if in te +en". C#ear %o"p (o-# -it c"t#er5 after are tro"g
-it te %o"p
32. Cr"+( ta(#e if re'"ired* refi## -ater* cange a%tra5% if re'"ired*
p#ace acco+pani+ent% re'"ired for +ain co"r%e on te ta(#e*
33. P#ace -ar+ dinner p#ate* cec$ for c"t#er5 for e.er5 co.er if re'"ired p"t
+i%%ing c"t#er5 (efore %er.ing +ain co"r%e.
34. Pic$ +ain co"r%e & %er.e it a% per %tandard* anno"nce na+e of te di%
(efore %er.ing it to te g"e%t* after %er.ing +ain co"r%e ta$e repeat
(e.erage order% & %er.e if re'"ired* refi## -ater if re'"ired.
35. Affer %econd e#ping if re'"ired* $eep an e5e on te ta(#e & +o.e
#itt#e a-a5 fro+ te ta(#e gi.e g"e%t pri.ac5*
36. !e+o.e dinner p#ate -it c"t#er5 "%ed for dinner* re+o.e 8 & 8 p#ate* cr"+(
ta(#e if re'"ired* refi## -ater* %er.e (e.erage if re'"ired* p#ace tootpic$ on ta(#e.
37. Apen de%%ert c"t#er5 & p#ace de%%ert p#ate a#%o p#ace tea / coffee c"p%.
38. Ser.e de%%ert% (5 anno"ncing na+e of te de%%ert
39. Ser.e tea coffee after %er.ing de%%ert% 0don=t -ait for g"e%t to fini% de%%ert1
40. !e+o.e de%%ert p#ate% -it c"t#er5 after g"e%t i% tro"g -it te de%%ert.
41. ?e.er re+o.e -ater g#a%%* tea/ coffee c"p & nap$in% ti## g"e%t a% #eft.
?ote: Men" for Si#.er %er.ice %o"#d (e %+a## & Bi+ited ("t %o"#d (e
(a#anced & D6otic.
Seating P#an %o"#d (e di%p#a5ed in entrance of te a##.
;f State 8an'"eting a## %er.ice %e'"ence %o"#d (e -it te ead ta(#e
107014162.doc Page 13 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY & PROCEDURES
Hotels Name K.C Residency, Jammu
Department Banquet
Section Opeati!ns Code
Effective Date SI"DO=- BU55E"
SE"UP
Revised
Date
Topic
Issue By Mr. Jagjit Sing
Approved by Mr. !a"#
Jandia#
POLICY
P!(idin$ seatin$ %! ma<imum $uest e<pected %! t'e %uncti!n )it' cut*ey,
nap:ins, +
& + , $*asses !n t'e ta+*e.
OBJEC"I&ES
"! 'a(e a standad )ay !% d!in$ t'is setup.
S",-D,RD PROCEDURES
1. Cec$ a## for c#ean#ine%% & if re'"ired ca## o"%e$eeping to c#ean te a##.
2. :o tro"g 8DA & #a5 te ("ffet a% per %tandard ("t -ito"t nap$in% & c"t#er5.
3. P"t te ro"nd ta(#e% in te .en"e according to +a6i+"+ e6pected g"e%t% $eeping in
+ind 01 ta(#e can acco++odate 8 per%on% 0 5 ft <ia1 or 10 pa6 0 6 ft <ia1
4. ,rrange te ta(#e & cec$ for %5++etr5
5. P#ace c#ean & ironed ta(#e c#ot on e.er5 ta(#e.
6. P#ace ironed o.er #a5 o.er te ta(#ec#ot.
7. P#ace cair% per ta(#e* Se#ect %pot#e%% cair co.er% & p"t it o.er te cair%.
8. Se#ect cr"et %et & p#ace 02 cr"et% %et per ta(#e.
9. Se#ect "n9cipped & %pot#e%% 8 & 8 P#ate% & P#ace it on te B2S of co.er.
10. Se#ect %pot#e%% dinner for$%* dinner $ni.e%* de%%ert%poon%* and de%%ert for$%.
11. P"t dinner for$ on B2S of Co.er & $nife on !2S of co.er. ;f tere i% %o"p
in te +en" p#ace %o"p%poon on !2S of $nife.
12. P#ace de%%ert%poon & for$ on top of te co.er -it for$ in%ide & %poon
o"t%ide -it and#e of for$ to-ard% B2S & and#e of %poon to-ard% !2S.
13. P#ace -ater go(#et on e.er5 co.er on tip of dinner $nife.
14. P#ace nice fo#ded nap$in on te center of te co.er.
15. P#ace a ro%e (o-# in te center of te ta(#e.
16. ,cco+pani+ent% %o"#d (e p#aced on te ta(#e (efore dinner (eing %er.ed.
107014162.doc Page 14 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY & PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic SE""I-0 UP O5 SOUP "R,Y & SER&ICE O5 SOUP
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
S!up s'!u*d +e se(ed t! t'e $uest attendin$ +anquet %uncti!n in 'y$ienic )ay &
)it' i$'t tempeatue.
OBJEC"I&ES
"! 'a(e a standad )ay !% settin$ a s!up tay %! se(ice..
S",-D,RD PROCEDURES
1. Se#ect c#ean %a#.er% or tea tra5 for %er.ice of te %o"p.
2. Se#ect .i+ +ed* "n9cipped* %pot#e%% %o"p (o-# & %a"cer.
3. Se#ect %pot#e%% & %cratc #e%% %o"p%poon.
4. ,rrange 07 %a"cer% in te center of te %a#.er.
5. P#ace 07 %o"p (o-#% a## aro"nd te %a"cer on te %a#.er.
6. P"t 079%o"p %poon on te %pace #eft on te %a#.er near te %o"p (o-#%.
7. Pic$ "p %o"p fro+ te $itcen 0in ca%e %er.ed ot it %o"#d (e piping ot &
in ca%e co#d it %o"#d (e ci##ed1.
8. Po"r %o"p fro+ j"g to te (o-# 0it %o"#d (e F of te (o-#1
9. )i#e po"ring +a$e %"re it doe% not %pi##% o.er %poon% & %a"cer%.
10. Pic$ "p te %a#.er in %"c a -a5 te %poon% %o"#d a#-a5% (e to-ard% te
%er.er& %er.e in te area a%%igned to 5o" (5 te captain in carge.
11. P#ace te %o"p c"p on te %a"cer & %o"p %poon on te !2S -i#e
%er.ing to te g"e%t
-O"E4 ,*)ays ann!unce t'e name !% t'e s!up t! t'e $uest.
In case ./ s!ups & +!t' !% t'em ae (e$etaian t'en +!t' s!up s'!u*d $! !n
.> tay.
-e(e se(e (e$ & n!n#(e$ s!up t!$et'e.
107014162.doc Page 15 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY & PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic
SE""I-0 UP "1E BU55E" COU-"ER 5OR "1E
5U-C"IO-
Issue By Mr. Jagjit Sing Approved by Mr !a"# Jandia#
POLICY
Bu%%et s'!u*d +e set up in c*ean & 'y$ienic )ay
OBJEC"I&ES
"! 'a(e a standad )ay settin$ up a +u%%et.
S",-D,RD PROCEDURES
1. ;dentif5 te con.enient p#ace and n"+(er of %er.ice re'"ired according to te
%i@e of te f"nction.
2. Cec$ for te t5pe of ("ffet %"ita(#e for te f"nction. ;f -ro"gt iron* ta(#e
%o"#d (e c#ean & g#a%% top %o"#d (e %pot#e%%. ;f fri##ed* ta(#ec#ot %o"#d
c#ean & ironed & fri## %o"#d (e -ito"t -rin$#e%.
3. P#ace te ta(#e% for te ("ffet at de%ignated area according to %i@e of +en" &
caffing di%e% "%ed for partic"#ar f"nction. P"t t-o caffing di%e% on eac.
4. ;f -ro"gt iron ("ffet ta(#e% %o"#d (e arranged in fo##o-ing +anner %+a##
fo##o-ed (5 +edi"+ fo##o-ed (5 #arge and %o on.
5. ,fter p#acing te ta(#e%* in ca%e of -ro"gt iron c#ean te g#a%%* edge% & #eg% of
te ta(#e% it %o"#d (e c#ean & d"%t free. ;n ca%e of rectang#e ta(#e p#ace te
ta(#ec#ot & fri## it proper#5.
6. Pic$ "p c#ean & ("ffed caffing di%e% & p#ace te+ on te ("ffet ta(#e%. P#ace
02 f"e# container per caffing di% fi##% "p te -ater in -ater pan.
7. P#ace 01 %pot#e%% 8 & 8 p#ate in front of eac caffing di% & P#ace po#i%ed
%er.ice #ad#e on te e.er5 8 & 8.
8. 8"ffet %o"#d (e p#aced in front of e.er5 caffing di% -it na+e of di% printed on it.
9. P#ace c#ean* %pot#e%% & "n9cipped dinner p#ate% -ere te ("ffet i% %tarting & if n"+(er
of %er.ice i% +ore tan 01 ten e'"a##5 di%tri("te dinner p#ate% on eac ("ffet. ?"+(er of
dinner p#ate% %o"#d (e e'"a# to +ini+"+ g"arantee of te f"nction.
10. ,rrange dinner for$ & dinner %poon% on te p#atter & p#ace it on te co"nter
ne6t to dinner p#ate%.
11. P#ace %tarced & (oo$ fo#ded nap$in% a#ong -it te dinner p#ate%.
12. P#ace+ent of %a#ad & acco+pani+ent% co"nter %o"#d (e according to te
re'"ire+ent of te f"nction.
13. P#ace e#e.ation %tand on te %a#ad co"nter* p#ace 8 & 8 p#ate% -it %er.ice
%poon on te co"nter for %a#ad%. ,#%o p#ace cr"et %et & tootpic$ o#der -it
toot pic$ on %a#ad co"nter.
14. P#ace c#ean %pot#e%% & "n9cipped de%%ert p#ate% on te de%%ert co"nter.
15. P#ace nice#5 arranged de%%ert %poon on te ("ffet co"nter near te p#ate% & if
tere i% fr"it on te +en" a#%o p#ace for$% on te de%%ert co"nter. /ea %poon%
%o"#d (e p#aced on te de%%ert co"nter if tere i% de%%ert in g#a%%e%.
16. P#ace fe- e#e.ation %tand% on te de%%ert co"nter for de%%ert.
17. P#ace %er.ice %poon and 8 & 8 p#ate% on de%%ert co"nter for e.er5 de%%ert.
107014162.doc Page 16 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY & PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic SE""I-0 UP O5 B,R 5OR 5U-C"IO-
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
PAB;CG
"! cate t'e $uests attendin$ t'e %uncti!n in c!m%!ta+*e & 'y$ienic )ay
OBJEC"I&ES
"! 'a(e a standad )ay settin$ up a +a.
S",-D,RD PROCEDURES
1. Cec$ te f"nction pro%pect"% & identif5 te p#ace* -ere (ar a% to (e p#aced.
2. Si@e of (ar depend% "pon n"+(er of peop#e* if n"+(er i% 200 or +ore %i@e %o"#d
(e 18=612= & if #e%% tan 200 %i@e %o"#d (e 12=66=
3. Se#ect n"+(er of !ectang"#ar ta(#e% re'"ired for a (ar.
4. P#ace te+ in > Sape.
5. 2ead of > %o"#d (e e#e.ated.
6. P#ace c#ean & ironed ta(#e% ta(#e c#ote% o.er te ta(#e.
7. Se#ect te fri##% & fri## te ta(#e%.
8. Se#ect te g#a%%e% according to te re'"ire+ent of te f"nction & t5pe of #i'"or to
(e %er.ed in te f"nction.
9. 8efore p#acing te g#a%%e% on te (ar co"nter cec$ te g#a%%e%. /e5 %o"#d
(e -iped proper#5 & "ncipped.
10. ,rrange te g#a%%e% on te -ing% of >
11. P#ace i(a## g#a%%e% to #eft and %ide of te (ar tender
12. ?"+(er of i(a## %o"#d (e 3 per per%on
13. P#ace po#i%ed ;ce ("c$et* decanter%* %-i@@#e %tic$%* paper nap$in% & %tra-% on
te ead of te >.
14. P#ace r"((er +at on te f#oor (et-een te -ing% of te > to a.oid %eepage on
te f#oor or carpet.
15. P#ace a gar(age (in -it te #id in te (ar co"nter
16. 2ando.er te (ar to <i%pen%e (ar for te f"nction
17. 4eep e6tra -iped g#a%%e% in (ac$ area neare%t to 8ar co"nter for te f"nction
107014162.doc Page 17 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effectie Date
Reised
Date
!opic Recei(in$ 1!st
"ssue By Mr. Jagjit Sing #pproed $y Mr. !a"# Jandia#
POLICY
1!st ! c!!dinat! !% t'e %uncti!n s'!u*d +e ecei(ed +y captain in C'a$e !
Banquet mana$e
OBJEC"I&ES
"! ma:e 1!st ! C!!dinat! !% %uncti!n c!m%!ta+*e !n 'is ai(a* s! t'at 'e
:n!) )'!m t! c!ntact i% any t'in$ is equied.
S",-D,RD PROCEDURES
1. Meet te o%t or Coordinator of te f"nction a% %oon a% e arri.e% on te .en"e
2. :reet te g"e%t (5 ?a+e & ;ntrod"ce 5o"r %e#f to te 2o%t
3. !ecec$ -it o%t a## te detai#% fro+ 7"nction Pro%pect 07P1 %"c a%
+ini+"+ g"arantee* rate & an5 oter detai# on te 7P.
4. ,%$ 2o%t -eter Bo((5 po%ting i% o$ 0for %pe##ing etc1
5. ,%$ te 2o%t )eter te %et"p i% o$ 0according to i% re'"ire+ent1
6. ;nfor+ 2o%t ;f e re'"ire% an5 ting e/%e %o"#d ;nfor+ 5o"
7. /a$e te Sced"#e fro+ te o%t %"c a% <inner/ B"nc ti+ing tea/ Coffee 8rea$
/i+ing etc
8. /r5 to (e near te o%t a#-a5% on e5e contact if e re'"ire% %o+eting
107014162.doc Page 18 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY & PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Re%es'in$ meetin$ !!m duin$ t'e +ea:s
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
?eetin$ !!m s'!u*d emain c*ean and e%es' duin$ t'e )'!*e meetin$.
OBJEC"I&ES
Duin$ t'e entie +ea:s 'a** s'!u*d +e e%es'ed t! $i(e a %es' *!!: t! t'e set#
up & ma:e paticipant c!m%!ta+*e.
S",-D,RD PROCEDURES
1. !ep#ace a## te g#a%%e% & +inera# -ater (ott#e% on te ta(#e
2. P"t g#a%% co.er o.er te g#a%%e%.
3. !efi## candie% if re'"ired & re+o.e a## te -rapper% fro+ te ta(#e%
4. Cange a## te %oi#ed a%tra5% -it te fre% once.
5. !e+o.e te %oi#ed g#a%%e% fro+ te -ater %tation & rep#ace it -it te fre%
one fi##ed -it -ater.
6. ;f re'"ired ca## o"%e +an to c#ean te a##.
7. !earrange te cair% if re'"ired
8. 2a## %o"#d #oo$ #i$e -at it -a% (efore te +eeting %tarted.
?ote: <o not to"c g"e%t %tationar5 or ote# %tationar5 "%ed for te +eeting.
POLICY & PROCEDURES
107014162.doc Page 1C of 22 Created on 8/5/2010 6:03 a8/p8
Hotels Name K.C Residency, Jammu
Department Banquet
Section Opeati!ns Code
Effective Date
1O= "O ?,KE C1ECK
Revised
Date
Topic
Issue By Mr. Jagjit Sing
Approved by Mr. !a"#
Jandia#
POLICY
Banquet c!nsumpti!n s'eet s'!u*d +e s'!)n t! '!st )it' a** t'e detai*s +e%!e
pintin$ t'e c'ec:
OBJEC"I&ES
"! 'a(e a standad )ay ma:in$ a c'ec:.
S",-D,RD PROCEDURES
1. ,t te end of te f"nction fi## "p te (an'"et con%"+ption %eet
2. 7i## f"nction detai#% on te con%"+ption %eet %"c a% ?a+e of f"nction*
date* t5pe of f"nction* .en"e* 7P n"+(er* (i##ing in%tr"ction fro+ 7P.
3. Mention ad.ance if an5 in appropriate co#"+n on contro# %eet -it rcpt n"+(er date &
+ode & if ad.ance i% tro"g credit card p"t card n"+(er & date on con%"+ption %eet
4. Mention n"+(er of dinner -it rate on con%"+ption %eet0 n"+(er of dinner carged
%o"#d (e e'"a# to n"+(er of p#ate% con%"+ed if +ore tan M: & if p#ate% con%"+ed
i% #e%% tan M: ten n"+(er of dinner %o"#d (e e'"a# to M: of te f"nction.
5. Cec$ (e.erage con%"+ption fro+ (ar for te f"nction & +ention it on
con%"+ption %eet -it rate
6. Cec$ -eater an5 ,H i% "%ed in te f"nction if an5 +ention it on
con%"+ption %eet -it rate%.
7. Cec$ 7P toro"g#5 -eater an5 oter carge% a.e to (e carged for te
f"nction %"c renta# etc.* if an5 +ention in con%"+ption %eet.
8. ,fter fi##ing con%"+ption %eet get it cec$ed (5 te o%t of te f"nction or
coordinator of te f"nction to a.oid an5 di%crepancie%.
9. /a$e con%"+ption %eet to !oo+ Ser.ice & +a$e te cec$ a% per
detai#% on con%"+ption for+ & print te cec$.
10. ,fter cec$ i% printed cro%% cec$ it -it con%"+ption %eet to a.oid an5 di%crepancie%.
11. )rite na+e of te f"nction on te cec$ (efore pre%enting it to g"e%t. ,#%o
ded"ct ad.ance if an5 (efore pre%enting to o%t.
12. P"t te cec$ in te cec$ fo#der a#ong -it co++ent card (efore pre%enting te
cec$ to g"e%t
107014162.doc Page 20 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES
Hotels Name
K.C Residency,
Jammu
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Sett*ement !% c'ec:
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
,t t'e end !% t'e %uncti!n +anquet c'ec: s'!u*d +e pesented t!
'!st;c!!dinat! %! %ina* sett*ement
OBJEC"I&ES
P!pe undestandin$ !% c'ec: p!cedues and standad )ay !% pesentin$ it t! t'e $uest
S",-D,RD PROCEDURES
1. P"t te cec$ in cec$ fo#der* ded"ct ad.ance if an5 & pre%ent it to
te o%t/ coordinator for te f"nction.
2. ;f (i##ing in%tr"ction i% 8/C on te 7P* get te cec$ Signed (5 te
coordinator of te e.ent & co##ect te .i%iting card of te per%on -o a%
%igned te cec$. Sett#e te cec$ in +icro% going to 8an'"et cit5 #edger.
,ttac te .i%iting card to te cec$ (efore depo%iting te cec$ to te
ca%ier.
3. ;f te g"e%t i% %ett#ing te cec$ (5 Credit Card* ta$e te card to front office
+a$e te carge %#ip for te (a#ance a+o"nt* pre%ent cec$ & carge %#ip
to te g"e%t in cec$ fo#der & get it %igned (5 te g"e%t 0(ot carge %#ip &
Cec$1.Matc te %ignat"re re+o.e te g"e%t cop5 of te cec$ & carge
%#ip p"t it in en.e#op & and it o.er to g"e%t a#ong -it credit card .Sett#e te
cec$ in te +icro% going in for te option of credit card. ,ttac te carge
%#ip -it te cec$ (efore depo%iting te cec$ to acco"nt%.
4. ;f te pa5+ent i% tro"g ca%* co##ect te ca% fro+ te g"e%t* depo%it
ca% to front office ca%ier & ta$e te receipt fro+ front office ca%ier &
%ett#e cec$ in Micro% again%t tat !eceipt* 2and o.er te g"e%t cop5
of cec$ & receipt to te g"e%t in te en.e#ope.
5. ;f (5 Cec$ fo##o-ing detai#% %o"#d (e cec$ed (efore accepting cec$
fro+ te g"e%t. Cec$ %o"#d (e %ett#ed %a+e a% for ca%
1) ;t %o"#d (e co+pan5=% cec$ 0Per%ona# cec$
%o"#d not (e entertained1.
2) /ere %o"#d (e no c"tting or o.er-riting on te cec$.
3) Cec$ acco"nt n"+(er* %ignat"re & a+o"nt -ritten on te cec$.
4) Cec$ %o"#d (e acco"nt pa5ee in te na+e of 4.C !e%idenc5.
107014162.doc Page 21 of 22 Created on 8/5/2010 6:03 a8/p8
POLICY &
PROCEDURES K.C Residency,
Jammu Hotels Name
Department Banquet
Section Opeati!ns Code
Effective Date Revised Date
Topic Rem!(in$ t'e +u%%et a%te t'e %uncti!n
Issue By Mr. Jagjit Sing Approved by Mr. !a"# Jandia#
POLICY
Bu%%ets s'!u*d +e em!(ed at t'e end !n t'e %uncti!n, in case m!e t'at > +u%%et
t'en +u%%et s'!u*d +e em!(ed as & )'en equied & *ast +u%%et s'!u*d !n*y +e
em!(ed !nce %uncti!n ! mea* pei!d is !(e
OBJEC"I&ES
Bu%%et s'!u*d +e em!(ed in systematic manne & in 'y$ienic )ay t! minimi9e
)asta$e !% *e%t!(e %!!d
S",-D,RD PROCEDURES
1. 8"ffet %o"#d on#5 (e re+o.ed -en #a%t g"e%t #ea.e% te a## 0;n ca%e te
conference doe% not contin"e% in %a+e a##1
2. P"t off te f"e# (5 p"tting #id o.er te f"e# container.
3. P"t caffing di% co.er (ac$ on e.er5 caffing di%
4. !e+o.e ("ffet tag.
5. !e+o.e a## te %er.ice #ad#e%* %er.ice gear%* 8 & 8 p#ate% & p"t te+ at
di%-a%ing area for -a%ing.
6. !e+o.e f"e# container on %a#-er.
7. !e+o.e "n"%ed c"t#er5 croc$er5 & #inen fro+ ("ffet & p"t te+ (ac$ at a%%igned p#ace.
8. !e+o.e a## te acco+pani+ent% %"c a% pic$#e* ("tter* %a"ce% etc & ret"rn
te+ (ac$ to $itcen %o tat it can (e re"%ed.
9. !e+o.e a## te co#d %a#ad% & p"t te+ at $itcen co"nter %o tat cef in carge
can ta$e care of ting%* -ic can (e re"%ed.
10. !e+o.e caffing di% fro+ te ("ffet co"nter & (ring it to (ac$ area.
11. !e+o.e food pan fro+ caffing di% & p#ace at $itcen co"nter %o tat cef
can ta$e care of food -ic can (e re"%ed
12. !e+o.e -ater pan & tro- -ater in di%-a%ing or in drainage* c#o%e te #id &
p"t te caffing di%e% at a%%igned area.
13. /a$e a -iping %eet & c#ean ("ffet ta(#e% 0Mar(#e top %o"#d (e c#eaned -it Co##in%1
107014162.doc Page 22 of 22 Created on 8/5/2010 6:03 a8/p8