STAFF SERVICES ANALYST (GENERAL)

Class Code: 5157 Exam Code: 7PB34

Department(s): California Department of Human Resources/Statewide
Opening Date: 9/22/2009 2:29:00 PM
Closing Date: Continuous
Type of Examination: SERVICEWIDE OPEN
Salary: MONTHLY-RANGED-SALARY-$2817.00 to $4446.00
Employment Type:

Permanent Full-time

Permanent Part-time

Permanent Intermittent

Limited Term Full-time

Limited Term Part-Time

Limited Term Intermittent


EEO
An equal opportunity employer to all regardless of race, color, creed, national origin, ancestry, sex, marital
status, disability, religious or political affiliation, age, or sexual orientation.

DRUG FREE STATEMENT
It is an objective of the State of California to achieve a drug-free state work place. Any applicant for State
employment will be expected to behave in accordance with this objective, because the use of illegal drugs
is inconsistent with the law of the State, the rules governing civil service and the special trust placed in
public servants.

WHO SHOULD APPLY?
Applicants who meet the Minimum Qualifications as stated on this bulletin may apply for and take this
Training and Experience Examination at any time.

ONCE YOU HAVE TAKEN THE TRAINING AND EXPERIENCE EXAMINATION, YOU MAY NOT RETAKE
IT FOR TWELVE (12) MONTHS.

FILING INSTRUCTIONS
Final File Date: Continuous

Where to Apply: Click the link at the bottom of this bulletin.

SPECIAL TESTING ARRANGEMENTS
If you have a disability and need special assistance or special testing arrangements, contact the California
Department of Human Resources, Examinations Unit at (866) 844-8671 or via the California Relay Service
for the Deaf or Hard of Hearing at (800) 735-2929 from TTY Phones, or at (800) 735-2922 from voice
phones.

SALARY INFORMATION
Monthly Salary:
Range A - $2,817 - $3,426
Range B - $3,050 - $3,708
Range C - $3,658 - $4,446

Range A. This range shall apply to those individuals who do not meet the criteria for Range B or C.

Range B. This range shall apply to persons who have satisfactorily completed the equivalent to six months
of Staff Services Analyst (General) or Staff Services Analyst, Fair Political Practices Commission, or
Management Services Technician (Range B), and may apply to persons who have the equivalent of six
months of satisfactory experience outside of State service performing analytical personnel, budget or
administrative duties similar to those of Staff Services Analyst.

Range C. This range shall apply to persons who have graduated from a recognized four-year accredited
college or university; or who satisfactorily completed the equivalent to 12 months of Staff Services Analyst
(Range B) or Staff Services Analyst, Fair Political Practices Commission experience, and may apply to
persons who have the equivalent of eighteen months of satisfactory experience outside of State service
performing analytical personnel, budget or administrative duties similar to those of Staff Services Analyst.

ELIGIBLE LIST INFORMATION
An open, merged eligible list will be established by the California Department of Human Resources for use
by other State departments. The names of successful competitors will be merged onto the eligible list in
order of final scores regardless of test date. Eligibility expires twelve (12) months after it is established.
Competitors must then retake the Training and Experience Examination to reestablish eligibility.

REQUIREMENTS FOR ADMITTANCE TO THE EXAMINATION
NOTE: All applicants must meet the education and/or experience requirements as stated on this
examination bulletin as of the date the test is taken.

MINIMUM QUALIFICATIONS
EITHER I
Education: Graduation with a Bachelor's degree from a recognized four-year accredited college or
university. (Registration as a senior in a recognized institution will admit applicants to the examination, but
they must produce evidence of graduation or its equivalent before they can be considered eligible for
appointment.)

OR II
Work experience in the California state service may be substituted for the required education in Pattern I on
a year-for-year basis by applicants who have at least six semester or nine quarter units of college level
training in public or business administration, accounting, economics, political or social science, English,
speech, statistics, law, or a closely related area.
SPECIAL NOTE FOR CURRENT STATE EMPLOYEES WHO DO NOT MEET ANY OF THE MINIMUM
QUALIFICATION PATTERNS LISTED ABOVE:

If you believe that you are eligible to transfer into the Staff Services Analyst classification, you should
consult with the Personnel Office of the department where you are employed. Your Personnel Office will
provide you with information regarding the applicable transfer procedures.
POSITION DESCRIPTION
Under supervision, incumbents perform analytical work of average difficulty in a wide variety of consultative
and analytical staff services assignments such as program evaluation and planning, systems development,
budgeting, planning, training, management and personnel analysis; and do other related work. Work at this
level is distinguished from lower-level assignments by the analytical and evaluative nature of the work,
rather than the performance of process-oriented assignments. Incumbent studies the principles and
techniques of the area of work to which assigned and, under supervision, applies them; participates in
analytical studies of organization, procedures, budgetary requirements, personnel management; gathers,
tabulates, and analyzes data; draws organization, workload, and other charts; interviews and consults with
departmental officials, employees, and others to give and secure information; prepares reports and makes
recommendations on procedures, policies, and program alternatives; reviews and analyzes proposed
legislation and advises management on the potential impact; makes decisions on financial, personnel, and
other transactions of average complexity; works as field representative in intergovernmental negotiations:
and prepares correspondence.

POSITIONS EXIST STATEWIDE WITH VARIOUS DEPARTMENTS. The eligible list that results from this
examination may be used by all State departments who utilize the Staff Services Analyst classification.

EXAMINATION INFORMATION
TRAINING AND EXPERIENCE EXAMINATION Weighted 100%

The examination will consist solely of a Training and Experience Examination. To obtain a position on the
eligible list, a minimum score of 70% must be received. An applicant will receive his/her score upon
completion of the Training and Experience Examination process. ONCE YOU HAVE TAKEN THE
TRAINING AND EXPERIENCE EXAMINATION, YOU MAY NOT RETAKE IT FOR TWELVE (12)
MONTHS.

Click here to preview the Training and Experience Examination.

KNOWLEDGE AND ABILITIES
The examination and hiring interview may evaluate the following areas:

A. Knowledge of:
1. Principles, practices, and trends of public and business administration, management, and
supportive staff services such as budgeting, personnel, and management analysis; and
governmental functions and organizations.
2. Problem-solving techniques and processes to facilitate the identification and resolution of problems
and issues related to the completion of work assignments.
3. Basic statistics to calculate and interpret statistical analyses and draw appropriate conclusions.
B. Ability to:
1. Reason logically and creatively and utilize a variety of analytical techniques to resolve complex
governmental and managerial problems.
2. Develop and evaluate alternatives; analyze data and present ideas and information effectively.
3. Consult with and advise administrators or other interested parties on a wide variety of subject-
matter areas.
4. Gain and maintain the confidence and cooperation of those contacted during the course of work.
5. Work independently on projects or assignments without close supervision or detailed instructions.
6. Be flexible in adapting to changes in priorities, assignments, and other interruptions which may
impact pre-established timelines and courses of action.
C. Skill to:
1. Perform arithmetic computations.
2. Perform basic statistical calculations.
3. Extract specific, relevant data and information from a larger body of materials.
4. Comprehend and interpret complex information and materials, including standards, procedures and
policies.
5. Apply policies and procedures in the completion of work assignments.
6. Apply technical principles and standards in the completion of work assignments.
7. Read and interpret charts and graphs, identify all facts and implications related to a situation before
drawing conclusions and determining courses of action.
8. Analyze and evaluate data and information to formulate conclusions and courses of actions.
9. Make appropriate decisions based upon the facts and information available.
10. Recognize the ramifications and possible impact of decisions and/or actions to determine the most
appropriate courses of action.
11. Analyze and evaluate situations accurately and thoroughly to determine and implement effective,
appropriate courses of action.
12. Organize and identify the work activities to be completed by a work team or task force completing a
project; recognize the need to shift priorities and resources to compete projects and assignments
within established timeframes and by expected deadlines.
13. Follow-up and ensure that the assignments and activities of work team or task force members are
completed within established timelines.
14. Prioritize assignments and projects to ensure completion within established timeframes and by
expected deadlines.
15. Participate in and contribute to the effectiveness of a group or team.
16. Establish and maintain cooperative relations with others.
VETERANS PREFERENCE POINTS
Veterans' Preference Points will be added to the final score of all competitors who are successful in this
examination, and who qualify for, and have requested, these points through the California Department of
Human Resources. Due to changes in the law, effective January 1, 1996, veterans who have achieved
permanent civil service status are not eligible to receive Veterans Preference Points.

CAREER CREDITS
Career Credits will not be added to the final score of this exam, because it does not meet the requirements
to qualify for Career Credits.

DISTINGUISHING CHARACTERISTICS
SPECIAL PERSONAL CHARACTERISTICS

Willingness as a learner to do routine or detailed work in order to learn the practical application of
administrative principles; and demonstrated capacity for development as evidenced by work history,
academic attainment, participation in school or other activities, or by well-defined occupational or vocational
interests; and willingness and ability to accept increasing responsibility.

CONTACT INFORMATION
If you have questions concerning this announcement, please contact CalHR:
California Department of Human Resources
1515 S Street, North Building, Suite 400
Sacramento, CA 95811
(866) 844-8671
CALIFORNIA RELAY: For TDD Phone - (800) 735-2929; From Voice Phone - (800) 735-2922

GENERAL INFORMATION
Applications are available at www.jobs.ca.gov, and local offices of the Employment Development
Department.

If you meet the requirements stated on this bulletin, you may take this examination, which is competitive.
Possession of the entrance requirement does not assure a place on the eligible list. Your performance in
the examination described on this bulletin will be rated against a predetermined job-related rating, and all
candidates who pass will be ranked according to their scores.

The California Department of Human Resources reserves the right to revise the examination plan to
better meet the needs of the service, should the circumstances under which this examination was planned
change. Such revision will be in accordance with civil service laws and rules, and all competitors will be
notified.

Candidates needing special testing arrangements due to a disability must mark the appropriate box on
the application and contact the testing department.

Hiring Interview Scope: In a hiring interview, in addition to the scope described in this bulletin, the panel
will consider education, experience, personal development, personal traits, and fitness. In appraising
experience, more weight may be given to the breadth and recency of pertinent experience, and evidence of
the candidates ability to accept and fulfill increasing responsibilities than to the length of his/her
experience. Evaluation of a candidates personal development will include consideration of his/her
recognition of his/her own training needs; his/her plans for self-development; and the progress he/she has
made in his/her efforts toward self-development. For more information, you may refer to the classification
specification.

General Qualifications: Candidates must possess essential personal qualifications including integrity,
initiative, dependability, good judgment, and ability to work cooperatively with others, and a state of health
consistent with the ability to perform the assigned duties of the class. A medical examination may be
required. In open examinations, investigation may be made of employment records and personal history,
and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the
following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental
promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the
same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated
on the bulletin.

Veterans Preference Points: California Law (Government Code 18971-18978) allows the granting of
Veterans Preference Points in open entrance and open, non-promotional entrance examinations. Veterans
Preference Points will be added to the final score of all competitors who are successful in these types of
examinations, and who qualify for, and have requested by mail, these points. In open (only) entrance
examinations, Veterans Preference Points are granted as follows: 10 points for veterans, widows and
widowers of veterans, and spouses of 100% disabled veterans (5 points for widows, widowers, and
spouses if the veteran was in the National Guard); and 15 points for disabled veterans. In open, non-
promotional entrance examinations, Veterans Preference Points are granted as follows: 10 points for
veterans, and 15 points for disabled veterans. Employees who have achieved permanent State civil service
status are not eligible to receive Veterans Preference Points. Permanent State civil service status means
the status of an employee who is lawfully retained in his/her position after completion of the applicable
probationary period. This includes permanent intermittent, part-time, and full-time appointments. In addition,
individuals who at any time achieved permanent State civil service status and subsequently resigned, or
were dismissed from State civil service are not eligible to receive Veterans Preference Points. Veteran
status is verified by the California Department of Human Resources. Directions to apply for Veterans
Preference Points are on the Veterans Preference Application (Std. Form 1093), which is available
at www.jobs.ca.gov and the Department of Veterans Affairs.

TAKING THE EXAM
When you click the link below, you will be directed to the Training and Experience
Examination. At the end of the Training and Experience Examination, it will be
instantly scored upon your request. ONCE YOU HAVE TAKEN THE TRAINING AND EXPERIENCE
EXAMINATION, YOU MAY NOT RETAKE IT FOR TWELVE (12) MONTHS.

Click here to go to the Training and Experience Examination for Staff Services Analyst.