RESUME - JOHN CONNOLLY

-Performed all HP administrative functions

Provided training in all applications

Petco Corporate Headquarters, San Diego, California 3/2011-12/2011
Embark project, Oracle E-Business suite ground up automation environment design and implementation with the
complete HP Solution, including Performance Center, ALM, Quick Test Pro, Openview, as well as Oracle E-Business suite
testing Environment implementing RAC, covering Retail Management System, PIM, RPS, RPM, and Siebel web service
CRM system. Functional, load and performance, and UAT test Lead.
Designed and Developed LoadRunner 11 scripts with ALM usingweb, Oracle 11i, Oracle NCA, web services, for
Oracle PIM, Oracle RMS, and Oracle RPM applications and Siebel protocols by gathering workflows from subject
matter experts into ALM. Created Test Plans, Test Sets, manual and automated tests, and requirements in Quality
Center Setup new Quality Center projects as an administrator, after attending a one week work workshop in Quality
Center. Learned all REST based QC API, and used several to implement real life requirements.
Created custom graphs in Load Runner Analysis for AIX ,WeblogicMonitored both Apache and Weblogic, created
comma delimited files using shell scripts to be used to create custom graphs in Load Runner Analysis, allowing a
centralized stoire of all metrics of all servers and any load tests that had been or were running
Created simplified set of custom reports for CEO based on his requirements
Installed Load Runner, performance center, ALM, and Quick Test Pro (all latest versons) and patches, recommended
hardware and network configurations based on Oracle e-Business suite implementation (first time installation)
Lead an offshore team of 3 performance testers and 4 functional testers
Designed and Developed Quick Test Pro human readable abstraction layer (framework)
Ensured code testability by having the development team follow a set of standards which minimized script
maintenance and maximized script re-usability
Managed an offshore team of 4 and an onshore team of 2 and acted as a central point of contact for all technical
issues related to scripting and configuration
Managed all defects, results, requirements, test cases, using Quality Center and ALM
Utilized performance profiling to report on transaction time and throughput for range of performance
measurements in a single test run

University of California Irvine Medical Center, Orange, California 6/2010-2/2011
Unit, Functional and Load and Performance Test Lead
Quest Electronic Medical Records Project, Eclipsys Sunrise 7.2 front-end, Citrix XenApp, SQL Server 2008
Hospital Management Software covers inpatient, outpatient, insurance claims, orders, and doctors orders and notes for
one of the most highly rated Medical Centers in United States, including an ICU, Trauma Center, Emergency Room, and
fully accredited medical school, with a staff of over 4,000. Quest 5.5 replaces all paperwork workflows in large hospitals
Platform: XenApp running on HP UX servers using windows XP and Windows 7.0 clients
Tools: Selenium, Selenium Server, Quick Test Pro 11, Load Runner 11, Quality Center 10,
Visual Studio Ultimate Edition/.net Framework 4.0/Silverlight 4.0
Project 1: Quest 5.5 release
Unit testing
Developed nunit tests to test C# objects
Developed stored procedures to create and validate test data
Developed aspx pages to perform testing of specific components

Functional testing
Directed a team of 4 to develop QTP 11 scripts to automate 124 workflows with a total or approximately 2400
functionality checkpoints
Developed Selenium IDE 1.2 scripts to test browser functionality across platforms
Deployed Selenium Server 2.5 Web Driver scripts
Developed C# code to using the Selenium IDE interpreter to create browser compatibility tests for multiple versions
of Firefox, Internet Explorer, and Safari
Performance Testing
Developed LoadRunner 11 scripts using web and Citrix protocol to emulate performanceof entire hospital staff
performing workflows in Quest, a Eclipsys Sunrise 7.2 implementation
Developed LoadRunner 11 scripts using web protocol/Peoplespft correlation
Managed a LoadTesting staff of 5 people, created assignments, defined timelines, and ensured tests were completed
on time
Established a best practices for writing LoadRunner 11.03 Citrix protocol scripts, such sync_on_bitmap to make up
for the lack of correlation for this protocol and using keystrokes instead of x,y coordinate mouse clicks to navigat
In Quality Center, wrote several VB scripts to output custom reports for different upper level managers (executive
summaries
Designed and Developed single pass investigative performance reports by developing custom reports in Load
Runner Analysis by creating all emcompassing performance profiles
Created executive summary reports
Made recommendations to improve the performance of Citrix server farms

Training
Attended Cardinal Health Pyxis 3500 Medstation application based training classes

Project 2: Citrix Xenapp/Siebel 7.0 /Siebel 8.1/Windows 7.0 integration Performance Testing
Developed LoadRunner 11.03 scripts compare performance of multiple previous releases to each new beta release of
The Irvine hospital staff 24 hour customer support management system
1. Participated in Performance Tuning Analysis
2. Managed a Performance Engineering staff of 3 offshore employees, created assignments, defined timelines, and
ensured tests were completed on time
3. Established a best practices for writing LoadRunner 11.03 and Citrix protocol scripts, such as sync_on_bitmap to
make up for the lack of correlation for this protocol and using keystrokes instead of x,y coordinate mouse clicks
to navigate
4. Integrated all Performance Test results into Quality Center 10
5. Monitored application performance using appLoader
6. Created executive summary reports
7. Designed and Developed single pass investigative performance reports by developing custom reports in Load
Runner Analysis by creating all encompassing performance profiles

Qualcomm Corporation, San Diego, California 9/2009-6/2010
Unit, Functional, and Load and Performance Test Lead, Mobile application and related server side integration, C#
.net/IIS/SQL Server to Java/JBoss/Oracle migration, Omnivision Hours of Service commercial trucking systems, currently
deployed to Walmart, Fedex, Prime, and other large commercial trucking vendors, with over 90,000 mobile units
deployed, under contract.
Tools: LoadRunner 11, QTP 11, Quality Center 10, Clear Case, Collabnet, custom Java unit and performance testing tools
Acting as an administrator, created Quality Center Projects for each of the following projects, tracked test runs, allowed
business analysts to run QTP scripts, stored results from tests in QC
Project 1: Omnivision mobile software/hardware solution, trucking tansporation logistics
http://www.qualcomm.com/products_services/mobile_content_services/enterprise/index.html
System is implemented using a proprietary messaging mechanism and also exposes a third party web service and
REST based API, and a Web interface using Adobe Flex and Flash controls
System architecture includes JBOSS web server for web interface with flex and flash controls, vordel security for web
services and REST components, and Tomcat application server for database server interfaces, and return queue and
packet debundler to receive incoming packets from Qualcomm developed wireless devices in the field
Developed a Java performance testing application from scratch that played back production messages generated
from wireless devices through the QA system. Developed a swing UI which allowed for number of threads,
scheduling of thread execution, UI configurable data sources (for web services), message pacing, configuration
properties, and log4J logging, using the Java Spring framework. Compiled code using Eclipse, and perform and
deployed builds using Maven.
Used both ClearCase and CollabNet version control systems to perform daily code check in.
Modified stored procedures which created timestamps of data read in from the wireless network as it propagated
through the application servers, web servers, and database servers, by appending existing stored procedures and
creating low overhead performance tables for each network hop
Recommended database performance enhancements by adding indexes to specific tables, resulting in greatly
improved performance
Used clear trace tool to determine database scalability and make recommendations for tuning resulting in significant
performance improvements
Designed and Developed Load and Performance scenarios and scripts in Load Runner 11 to emulate real-life
production traffic and ran tests which would start the custom Java application, and monitor the web, database, and
application servers and provided investigative style standardized performance profile reports which showed not only
expected performance but possible future performance with increased load as a result of an expected increase in
customer base
Debugged defects with web interface by tailing JBOSS logs

Project 2: Neer mobile application testing, Apple ios, android, and Windows CE application compatibility testing
Neer is a Mobile calendaring application which includes meetings, tasks, to do lists, events, etc
Developed test plan and test cases after gaining thorough understanding of system design
Developed custom test harnesses in C# and Java to automate both GUI and API testing of Apple ios, android, and
Windows CE systems

Apple Computer, Cupertino, California,
Second round, Unit, Load and Performance, and Functional Test Lead, working under Contract, SAP and third party
productions systems and integration
Tools: LoadRunner, Squish, Openview, Perl
Supported over 135 SAP Production Systems for multiple business units in the SAP Testing Center of
Excellence/Performance Center of Excellence at one of largest SAP installations in the world
Acting as an administrator, created Quality Center Projects for each of the following projects, implemented functional
test cases based on input from Subject Matter Experts, tracked test runs, allowed business analysts to run QTP scripts
at will. Performed TAO scans to be stored in QC.
Project 1: iTunes store Unit, Functional and Load and Performance Testing
Designed and Developed functional and performance tests for digital media delivery and browser page load times
Developed Java unit tests using JUnit4.X to test Java Objects
Developed Squish tests to test functional applications
Developed web, web service, SAP GUI, and SAP Web scripts using Load Runner 11

Project 2: iTunes store Vertex tax calculation proof of concept, Load and Performance Testing
Developed Perl scripts to perform data mining on JNET traces
As an administrator, Installed Wily Custom probes and monitored performance at the java object method level after
gaining extensive knowledge of Vertex
Developed test plans using JMETER and created aggregate reports using both http posts and web service calls (SOAP
Envelopes and WSDLs)

Project 3: Journal Voucher Automation in SAP FI module, Unit, Functional, and Load and Performance Testing
Developed Java unit Tests using JUnit 4.X to test Java Objects
Developed Squish tests to populate debit and credit entries and associated functionality
Developed SAP Web Load Runner 11 scripts to test system performance
Solved complex correlation issues with SAP Web protocol involving file uploading, Portal authentication using Apples
Single Sign on
Used SAP Solution Manager to provide extensive performance statistics
System architected using SAP webdynpro, java front end, Oracle 11 backend

Project 4: Apple Online Store, Unit, Functional, and Load and Performance Testing
Developed Java Unit Tests using JUnit to test Java Objects
Developed Squish tests to emulate common business use cases
Developed web and web service LoadRunner 11 scripts to test system performance

Project 5: Apple Store Retail Application, Unit, Functional, and Load and Performance Testing
Developed Java Unit Tests using JUnit to test Java Objects
Developed Squish tests to emulate common business use cases
Developed web and web service LoadRunner 11 scripts to test system performance

Project 6: SAP Business Warehousing, Load and Performance Testing
Performed ongoing performance tests by developing web and web service LoadRunner 11 scripts to test system
performance of archived data in the SAP BW Module

Project 7: Revenue recognition SAP COPA cost-based accounting implementation, Load and Performance Testing
Compared performance of SAP cost based accounting vs. product based accounting
Developed Java Unit Tests using JUnit to test Java Objects
Developed Squish tests to emulate common business use cases
Developed web and web service LoadRunner 11 scripts to test system performance
Tested 3 stores with 20,000 order transactions per Apple Store per day

Project 8: Apple.com Production Log data mining (ETL)
Developed ETL Perl scripts that performed data mining and transformation huge production logs and created
multiple mysql databases to store the data based on business requirements

Additional Responsibilities:
Review Oracle 11 AWR reports for all performance tests
Provided complex performance profiles using custom reports in LoadRunner Analysis
Worked with SAP onsite consultants to provide Volume Test Optimization reports
Analyzed extensive SAP performance statistics such as Dialog Steps, buffer gets, addition of standard indexes, etc.
Wrote Load and Performance Test Plans based self-written testing Load Testing Methodology


Gallo Technology Center, San Jose, California 9/2008-3/2009
Unit, Load and Performance, and Functional Test Lead, under Contract, Swisslog Java Order to Cash Management system
upgrade, including Purchase orders, Inventory, Picking, Loading, Shipping, transfers, allocation and supply chain visibility
Tools: LoadRunner, JProfiler, Oracle Enterprise Manager
Performance Testing:
Developed complex Load Runner Oracle NCA, ODBC, web, and web services scripts to compare Oracle Performance
on 32-bit Linux servers to 64-bit windows servers from a hardware, database, and Java servlet and applet based
perspective on the Swisslog Order to Cash management system including purchase orders, inventory, and supply
chain management for Ernest and Julio Gallos main distribution center
Created Performance Test Plan by demonstrating excellent communication skills with Subject Matter experts to
determine real life production system load using 10 broad use cases and 339 distinct scripts and input files, making
extensive use of LoadRunner scheduling techniques
Monitored both Linux and Windows performance using OC4J/Oracle Enterprise Manager and created custom graphs
for LoadRunner analysis using this data
Ensured end-to-end system performance and functionality by confirming by verifying and counting all records sent
from Load Runner and received by Oracle
Monitored Java Performance using Jprofiler
Monitored Linux Performance statistics using rstatd, netstat, iostat, vmstat, and mpstat
Monitored Windows Performance statistics using relevant perfmon statistics such as Oracle DBTime, Disk Reads and
Writes per second, Memory cache faults, disk queue length, etc
Developed complex PL-1 scripts to create test data
Performed backup and restore on each test runto ensure reusability of test data
Performed upgrade from LoadRunner 8.2 to LoadRunner 9.52
Provisioned and configured multiple Load Generators based on the memory footprint on the application and the
number of users
Implemented Monitors over firewall on application, web, and database servers

IBM Global Business Services, MiniMed division, onsite in Los Angeles, California 1/2008-9/2008
Unit, Functional and Load and Performance Test Lead, Athena Order to Cash Excellence, under contract
Patient records system for 200,000 customers involves tracking durable medical equipment (insulin pumps and supplies)
through integration of inventory, online and in-house sales, 24 Hour Helpline, orders, prescriptions, insurance, billing,
and delivery tracking systems using SAP R/3 XI/PI, J2EE. GE Centricity Healthcare Systems (IDX), and Oracle 11g in an
FDA/HIPPA compliant system with more than 2000 end users, with between 3,000 and 20,000 orders processed per day
Project implements the agile programming methodology
Tools: JUnit4.X, Quick Test Pro10.0, Load Runner 9.X, Selenium, WebAii
Unit Testing
Participated in developer design reviews to gain a thorough understanding of system design
Developed JUnit tests to test Java objects
Performed Unit testing of web services using soapUI Pro
Functional Testing
Documented requirements, test runs, manual and automated test cases, and defects in Quality Center. Held daily
bug status report meetings with upper management. As a Quality Center administrator, provided customizations to
Quality Center
Coordinated three teams of 12 end users that focused on Pump and Supply orders sales, Patient Financial Services,
and 24 Hour Helpline
Ran daily Change Control Board meeting to go over defects in Quality Center
Coordinated Testing of new implementation of SAP newGL with finance department and different test teams
Developed Quick Test Pro SAP GUI, SAP Web, Web, and web services scripts to validate system functionality
Developed Quick Test Pro 10.0 scripts using Business Process Testing (BPT), and Descriptive programming
Developed Selenium RC and Selenium Grid scripts to validate Internet Explorer, Firefox, Safari and Opera scripts on
Windows, Unix, and Macintosh operating systems
Developed browser tests in C# using the WebAii Visual Studio Plug-in
Lead a team of 3 offshore functional QA Engineers and 3 onshore User Acceptance engineers
Trained junior QA engineers in Quick Test Pro 10.0 and wrote presentations and training materials
Load and Performance Testing
Gathered Performance requirements for 43 different interfaces and 62 business scenarios and created birds-eye
view spreadsheet of requirements
Created data-flow diagram for all 43 interfaces which was used by the entire team
Managed team schedules, milestones, and deliverables using MS Project
Wrote Load and Performance Test Plan
Used Sitescope to monitor system performance during Load and Performance tests
Developed MTOM scenario webservice scripts to test Electronic Document Management performance
Developed Load Runner SAP GUI scripts to validate 24 Hour Helpline system performance metrics
Developed Load Runner Web Services scripts to provide visibility of middle tier performance metrics
Developed Load Runner winsock and AJAX scripts to validate GE Centricity Performance metrics
Developed soapUI Pro Web services performance tests by writing scripts in the groovy scripting language
Developed aBAP SAP programs to query SAP tables to validate load tests
Used self written Perl script library to gather transaction times on every tier of each transaction on each interface
Lead a team of 3 offshore performance test engineers
Trained junior QA engineers in Load Runner/VUGen 9.51 and wrote presentations and training materials
Worked directly with three onsite HP Professional Services engineers to resolve technical issues with tools and to
receive one on one training
Administrative Tasks:
Setup complete testing environments. Deployed code to app servers and web servers, and optimized performance of
SAP PI/XI integration server using Netweaver XI/PI programming skills. Made recommendations on hardware
performance optimization.

San Diego Gas and Electric, a Sempra Utilities company 5/2007-1/2008
SmartMeter project, J2EE webservices/RMI/EDIX Quality Assurance Test Lead, under contract
Project 1: Senior Quality Assurance Engineer, for new wireless meter data reading, billing, and outage management
systems for 2.1 million electric and gas meters, using a J2EE Linux web services transformation server, which integrates
Itron Open Way head-end meter data collection engine, IEE Meter Data Management System, BEA Weblogic, and IBM z9
Mainframe running VOAS 1.7 and CICS TS 3.2
Tools: Load Runner, Selenium, WebAii, C#, C, Java, BMC Patrol
Coordinated the integration of the Itron AMI Data Collection Engine, the IEE Meter Data Management System, and
the legacy mainframe system within the development and quality organizations
Established processes and procedures for change management and issue resolution between in house and third
party systems
Administered daily Quality Center Change Control and bug review meetings
Designed, documented and executed tests for all testing cycles of the smartMeter system, including java junit and
nunit tests, end to end tests, user acceptance tests, and Load and Performance tests
Provided defect and results reports in a simplified, condensed version for upper management
Monitored extensive Linux operating system statistics
Configured BMC Patrol alerts to mitigate risk of system crashes/hangs
Configured J2EE thread sizes, garbage collection duty cycles, maximum number of running application instances, etc
Used BEA Weblogic console to configure WLI/ALSB interfaces, and performance tuning using jrockit
Used Web Methods to test 6 EDIX sFTP services.
Wrote end to end Load Runner performance testing scripts, and individual tier asynchronous web services scripts
which utilized SSL and WSS security
Wrote Load Runner scripts using SAP ERP, CRM, SCM and SRM modules
Wrote Quick Test Pro scripts using Green Screen add-ins to test service order functionality
Established an onsite professional relationship with 5 members of HP professional services team to resolve highly
technical scripting issues.
Coordinated the upgrade from Performance Center 8.1 and 9.1, and identified and resolved 2 priority one issues in
Performance Center 9.1
Worked closely with system infrastructure teams to define/identify bottlenecks in performance
Monitored API level performance of both .NET and Java web services by writing a library of complex Perl scripts
which gathered end times from middleware and target systems, and combined and correlated Load Runner Logs.
Wrote white papers on using Perl to measure asynchronous (send and forget) web services from Load Runner for
both .NET and J2EE.
Wrote Load Performance Test Plan and Test Cases
Trained Team members on Load Runner, Performance Center, QTP, Quality Center, and BMC Patrol
Project 2: ICE II IVR voice recognition automated customer service billing information/voice recognition web service
interface
Wrote Load Runner scripts for eleven web services to be run in concurrent groups in Performance Center to test
against requirements of automated retrieval and payment of customer accounts to emulate real-life requirements.

United States Navy 7/2006-5/2007
SPAWAR systems center, Navy Base Point Loma, Software Quality Assurance Engineer/Automation architect, under
contract. Active Secret clearance.
Programming Languages: Visual Basic, 4Test, C
Tools: Silk Test, Quick Test Pro, Quality Center, Load Runner, SVN
Project 1
Solely responsible for writing a comprehensive automated test suite using Silk Test and Load Runner to verify overall
system integrity of shipboard network systems including functional, operating system level, and network connectivity of
distributed network systems deployed to the entire United States Naval Fleet
Installed entire network enclaves from scratch, firewalls, load balancers, configured automated distributed testing
systems, documented, designed, executed, and reported results based on self designed and provided requirements
Wrote web-based tests for Internet Explorer and full life cycle domino server custom web applications
Wrote application tests for Outlook, Word, Excel, PowerPoint, Adobe Reader, Winzip, and Quickbooks
Wrote operating system level tests to verify windows services, registry entries, DLL versions, Application versions,
GPO settings, Active Directory, and network connectivity
Wrote reusable objects using Object Oriented Design principles
Wrote a library of visual basic functions that extended the Silk Test API
Wrote functions which made direct calls to system level DLLs
Pioneered the implementation of hot user switching in windows using Silk Test. This allows unattended user
switching of distributed systems during test script execution
Wrote Load Runner tests for web-based custom applications developed using Domino Server
Used Load Runner monitoring tools to monitor system performance during automated functional and load tests
Used Wily Introscope to provide highly detailed analysis of JAVA performance at the method level
Project 2
Navy operating system and network level security testing of security patches
Wrote automated tests using Quick Test Pro to test IAVA (security) patches for government mandated software
certifications
Attended one week internet vulnerability seminars at the Navy Base in Pearl City, Hawaii, including simulations of
internet attacks and developing strategies on how to detect them
Wrote all test plans, test cases, gathered and reviewed requirements
Created and managed projects in Quality Center and tracked requirements, defects, test cases, test runs, and
associated Quick Test Pro scripts using Quality Center
Project 3
Navy ERP System
Designed, developed and executed unit, functional and load and performance tests for SAP ERP, MM, BW, , CRM, and
PI modules in both SAP GUI and SAP web environments using Quick Test Pro and Load Runner

UPS Store Headquarters 2/2005-7/2006
Software Quality Assurance Engineer/Automation architect, under contract.
Programming Languages: C# .net framework 2.0/3.0
Tools: Load Runner, Quick Test Pro, SVN
Project: Visual C# .net 2.0/3.0 application, client/server and web, which was deployed to over 4,000 retail stores.
Project implements the agile development model.
Performed component level testing of C# and .net 2.0/3.0 code on both WCF and asp.net applications builds using
TFS/Visual Studio Professional
Performed GUI level testing of C# .net 2.0/3.0 applications
Automated GUI level tests using in Quick Test Pro
Performed Load/Performance tests using both Visual Studio and Load Runner which compared performance to
multiple previous builds on a daily basis
Performance tested, deployed, and qualified all quality assurance builds
Coordinated delivery of test driven components
Designed and wrote all Test Plans and Test Procedures for short monthly sprints
Managed bug tracking database, prioritized issues to be fixed
Designed C# test applications at the GUI and component level
Wrote SQL server stored procedures to populate test data

Countrywide Financial Corporation, Agoura, California, (Full-Time Position) 6/2003-2/2005
Software Quality Assurance Lead, Windows Internet Infrastructure Functional and Load/Performance Testing,
Correspondent Lending Division, working onsite and remotely from San Jose (full-time position).
Programming Languages: Java, Visual Basic, C
Tools: Quick Test Pro, Load Runner, Quality Center
Formulated automation strategy for all manual tests of a team of 21 employees
Worked for several managers on several projects, providing functional automated testing using Quick Test Pro and
Load/Performance testing with Load Runner, as well as training sessions.
Tracked requirements, defects, automated and manual test cases, and test runs using Test Director/Quality Center
Project 1: CLOUT Loan underwriting web site Load/Performance Testing
Wrote Web based Load Runner scripts on a multi-tier IIS web site used by commercial sellers
Solved complex issue with server side redirect, unsolvable by Mercury support engineers
Project 2: Turquoise SQL server based reporting system Load/Performance Testing
Wrote Load Runner ODBC scripts to test SQL server stored procedures
Compared results on both DASD and SAN
Collaborated with SAN tuning engineers to improve performance
Project 3: Houdini pricing engine code migration Load/Performance tests.
Wrote web based Load Runner scripts on a .net backend
Compared results on both old and new servers
Wrote Mercury knowledgebase article on how to send XML files larger than 64K.
Project 4: CLOUT Loan underwriting web site functional testing with Quick Test Pro
Wrote large set of regression scripts in Quick Test Pro to test Loan Underwriting functionality
Regression suite incorporated all new bugs introduced on every release cycle, and existing tests for every previous
release cycle
Found 2 priority 1 bugs in QTP which were subsequently fixed
Project 4: Artificial Intelligence Group XML based underwriting engine functional testing with Quick Test Pro (middle
tier)
Wrote large set of XML based regression scripts in Quick Test Pro which tested Artificial Intelligence engine
Project 5: Platinum Direct 2 (3
rd
party XML interface to Loan underwriting) functional testing with Quick Test Pro
Wrote large set of XML based regression scripts in Quick Test Pro
Scripts performed XML parsing and parameter passing
Project 6: Platinum loan underwriting web site functional testing with Quick Test Pro.
Wrote Quick Test Pro script to provide loan registrations for manual testers
Project 7: 64-bit server acceptance testing Load/Performance tests.
Coordinated effort between the head of production systems and representatives of Hewlett Packard and Microsoft.
Wrote Load/Performance test plan.
Compared 64-bit itanium with 32-bit Pentium machines and collected a complex array of perfmon counters to
identify both hardware and software related performance bottlenecks.
Project 8: Provided training sessions at the division level and at the corporate level for both Quick Test Pro and Load
Runner.
Prepared presentations based on personal experiences implementing scripts in both Quick Test Pro and Load Runner.
Presented these training sessions to the entire mercury users group (corporate level) at Countrywide.
Project 9: Onbase and Documentum Load/Performance testing.
Wrote Load/Performance test plan
Wrote web based Load Runner scripts to compare two third party document management applications.
Project 10: Correspondent Lending Division web site link testing.
Ran link tests using EmpirixeTester on entire web site of the Correspondent Lending Division
Wrote visual basic program to extract links from PDF documents using Adobe APIs.

Intuit 10/2001-6/2003
Software Quality Assurance Lead, Windows XP Internet Infrastructure Functional and Load/Performance Testing, Shared
development services division (internal systems)
Programming Languages: Java, 4Test, BDL
Tools: WinRunner, LoadRunner, Test Director, JUnit
Project 1: Privacy Self Service Website:
Wrote detailed Functional Test Plan and Test Cases
Implemented automated tests using Silk Test and Silk Performer
Wrote detailed Load/Performance Test Plan
Implemented comprehensive Load/Performance scripts using Silk Performer
Project 2: Customer Privacy Infrastructure Web Services (SOAP):
Wrote white-box tests to access the web services that were written to perform the task of updating the customers
privacy preferences and personal identifying information.
Wrote Load/Performance tests for SOAP web services using Silk Performer
Wrote API tests using Junit which accessed the web services and updated the Oracle database
Project 3: TeamTrack Load Testing:
Wrote Load/Performance acceptance scripts to test Team Track performance before deployment
Project 4: Customer Representative Privacy Application (Internal System):
Wrote end to end system test plan
Wrote Silk Test scripts with SQL queries and database checkpoints
Performed end to end system testing of web based customer service application
Application performed data propagation/transformation between oracle and SQL server
Project 5: Import Server (Third Party Data Feed):
Wrote Test Plan and Cases
Wrote Silk Test scripts to test functionality
Application takes data files in multiple formats and imports them into Oracle
Designed universal QA file format and wrote java application to test files in this format

6/1998-10/2001
Andale.com auction management solutions, Santa Clara, California, Software Quality Assurance Lead,
Windows/NT/98 Web Application Testing under contract.
Languages: Java
Tools: WinRunner, LoadRunner, RadViewWebLoad, Test Director
Lead a team of 4 QA Engineers
Team automated all Manual test cases using WinRunner and LoadRunner for an Auction Management web site at
Andale.com
Site manages and combines auctions for power sellers at Ebay, Amazon, and Yahoo
Setup Test Director projects, held daily bug status meetings,
Load Runner and WinRunner certified, September 1999

6/1997-12/1998
Oracle Corporation, Redwood Shores, California, Software Quality Assurance Lead, Consumer Packages Goods Group,
Oracle Financials Testing and implementation, under contract
Tools: Silk Test
Consumer Packaged Goods (CPG) environment is an ERP system consisting of Oracle Financials and 4 partner
companies applications
Wrote test cases and test plans for entire system
Populated test data into all Oracle Financials Modules prior to testing
Performed manual and automated functional tests within Oracle Financials
Wrote automated tests using both Silk Test and QA Run

6/1995-6/1997
Eclipsys Corporation, San Jose, California, Software Quality Assurance Lead, OCX/ACTIVEX Controls development,
medical records management
Test Lead for 23 OCX/ActiveX controls which were used to re-create hospital mainframe screen using customized
visual basic OCX/ActiveX controls written in Visual C++ version 4.2
Wrote QA Partner(Silk Test) extension to access Microhelp Grid Controls

4/1995-6/1995
intel Corporation, Hillsboro, Oregon, Software/Hardware Quality Assurance tester, prototype motherboard hardware
and software (driver) testing, Hendrix and zappa projects
Tested sound and video drivers on prototype CPU s
Found feedback when volume was set higher than 8, bug reported resulted in revision to motherboard


1/1994-3/1995
Microsoft Corporation, Redmond, Washington, Software Test Engineer, Windows Multi-Media Application
Development, under contract.
Languages: C++
Tools: Custom tools written in house
Tested C++ interfaces for a multi-media authoring engine
Tested customized MFC classes which interfaced with the multimedia engine

12/1991-9/1993
Apple Computer Inc., Cupertino California (Full-Time Position),
Software Development/Test Engineer, Macintosh Printer
Driver/Video Driver Test Tool Development, Languages: C
Tools: Custom tools written in house
Project 1: Video Driver Test Tool Development, prototype hardware group (Macintosh Central Software quality).
Tested new Video driver APIs
Found hardware bug which resulted in the revision of the SCSI/DMA chip of the early performa series
Wrote test plans, wrote automated test tools using MPW and Think C, wrote clear and concise bug reports, etc.
Project 2:Macintosh System Software Division, System 7.1 reference release, System Software graphics API testing.
Responsible for operating system level API testing for Quickdraw and Font Manager. Wrote white-box API level test
tools using MPW and Think/Symantec C.
Analyzed incoming bug reports, wrote test procedures, followed test plans, wrote up concise and accurate bug
reports.

Project 3:Printer Driver compatibility/performance testing, prototype graphics systems group (Quickdraw GX).
Performed printer Driver compatibility and performance testing.
Developed host/target printing automation software in Think C for the Quickdraw GX compatibility lab known as
Slave Driver. Slave driver ran multiple applications simultaneously from a single host on a given network and opened
and printed documents using an assembly language tailpatch procedure
Tested new graphics systems printer driver compatibility of the top 100 commercial applications using Slave Driver

2/1986-1/1991
Beaverton Digital Systems, Beaverton, Oregon.
Senior Macintosh Software Engineer and Founder, Synthesizer software interfacing (embedded systems), Languages: C
Tools: MPW, macsbug, SlaveDriver (custom GUI test application), Macintosh Central Test Environment (custom API test
harness with highly developed GUI)
Designed, developed, tested, seven commercial successful applications which allowed a used to interface with an
external embedded device a digital synthesizer
Developed binary communications APIs using MIDI system exclusive protocol specifications provided by Ensoniq,
Roland, Korg, Yamaha, and many other manufactures
Applications received highest rating in MacUser Magazine, 1989, for ability to create new sounds using a patented
Universal Algorithmic Slider and crosstalk screen to clone and vary single and sets of sounds

12/1984-2/1986
American Guaranty Life Insurance, Portland Oregon.Programmer Analyst, Full-time position.
Languages: COBOL, APL
Worked in Actuarial Department to migrate APL programs from Mainframe to PC
Attended LOMA classes
Wrote COBOL programs to generate data used in reports running on IBM 370/MVS
Worked with the CFO to generate financial statements using Symphony e.g. Lotus 1-2-3, using downloaded
mainframe data

6/1984-12/1984
Intel Corporation, Hillsboro, Oregon Programmer Analyst, under contract
Languages: COBOL
Worked at the Intel Management Information Center
Provided support for both mainframe and PC applications
Wrote COBOL programs for TSO/ISPF on the IBM 3081

7/1983-9/1983 (summer internship)
Storage Technology Corporation, Santa Clara, California
Programmer Analyst, Exec 2 Macro Language
Languages: Exec 2
Wrote Exec 2 Macro Language Code
Accommodated changes to Engineer Input Screens on the IBM 370 running under CMS