Groups What Are The Characteristics of A Group?
Groups What Are The Characteristics of A Group?
Groups What Are The Characteristics of A Group?
Maintenance functions of the viability of the group by establishing norms, and a sense of
Purpose
Exert considerable influence over group members indeed continued group membership
may depend on their observance.
They drive expected behaviour, maintain group identity and regulate social interaction
Norms can cover such matters as dress code, social behaviours and output limits
Task norms will govern work performance and acceptable quality standards and may diverge
from those expected by the formal organization
Maintenance norms promote group cohesion and identity.
They include group rituals as means of defining the group. Relationship norms establish common
ways of responding to outsiders i.e set attitudes and behaviour.
The process of acquiring norms is known as socialisation while the strong pressure to abide
by the expected norms is termed conformity
Groups develop both positive and negative sanctions to ensure conformity
The longer a group is together the stronger the cohesiveness. Strong norms and beliefs
develop causing the group to close ranks in time of trouble or outside interference
The degree of group cohesiveness is determined by factors such as: The size of the group
small is more cohesive
The degree of mutual dependency e.g. workers from close knit communities
Incentives attaching to successful task completion Commonality through gender, faith,
skills, experience
The strength of the leader
Cohesive groups will only be effective if their goals are complementary to the organisations
Cohesive groups provide mutual support and social satisfactions and so may be positive in
impact
Cohesive groups are protective and pursue their own interests they may be closed to new
entrants
Tuckman identified 5 stages to the process: forming, storming, norming, performing &
Adjourning.
Forming concerns finding the situation the group faces and the types of behaviour and
interaction that will be appropriateMembers test out attitudes and behaviour to establish
acceptability and agreed ground rules. A powerful leadership personality can assist this
anxious process
Storming is the stage where different opinions and styles emerge, creating possibilities for
competing sub-groups, leadership challenges and resistance to meeting task requirements
Issues must be resolved at this stage in order to move on and develop.
Norming occurs when resistance is overcome and conflicts are resolved Mutually
acceptable task and maintenance norms are established and members begin to internalise
them so building up cohesion Group roles are clarified and the leader established.
Members begin to feel included Recognition of the value of different contributions grows
and real performance begins.
Performing is the final stage when the groups energy is available for effective task
completion.
Adjourning is when group disperses on completion of tasks.
These might conflict with management norms. e.g. output controls. Effectiveness is achieved when
the needs and expectations of the organization are at one with those of the group and individuals.
Effective groups tend to be informal and relaxed with a high degree of participation. Conflict is
brought into the open and decisions are reached by consensus.
Clear objectives
Good leadership
Openness and confrontation
Support and trust
Co-operation and conflict
Sound procedures
Regular monitoring (review)
Individual development
Group inter-group relations
In another study carried out by Meredith Belbin and his team identified that a leader or
manager may be playing one or more of the following roles.
Chairmans role A person who coordinates and controls other team members
Shaper Who shapes others thinking and decisions.
Innovator Who provides creative thinking in a team
Monitor/Evaluator Who monitors and analyses
Company worker Who translates ideas into practice.
Team worker Who maintains team spirit and work with others.
Resource Investigator Who looks for resources and for ideas out side the team and helps
the team with those.
Completer Who looks forward to complete the given job on time