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This document appears to be a project report submitted by Miss. Ekta Dodeja for her Bachelor of Management Studies program. It includes declarations signed by Ekta Dodeja and her project guide Prof. Ria Nathani. The report is on the topic of "Online Banking" and includes an acknowledgements section, executive summary, research methodology, objectives, and an index outlining the various chapters. The chapters seem to cover topics such as banking products and services, types of cards and loans offered, innovative financial services, risks and challenges for the banking industry in India.

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Mukesh Manwani
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90 views

Front Pages

This document appears to be a project report submitted by Miss. Ekta Dodeja for her Bachelor of Management Studies program. It includes declarations signed by Ekta Dodeja and her project guide Prof. Ria Nathani. The report is on the topic of "Online Banking" and includes an acknowledgements section, executive summary, research methodology, objectives, and an index outlining the various chapters. The chapters seem to cover topics such as banking products and services, types of cards and loans offered, innovative financial services, risks and challenges for the banking industry in India.

Uploaded by

Mukesh Manwani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 8

PROJECT ON

ONLINE BANKING

BACHELOR OF MANAGEMENT STUDIES


SEMESTER V

In partial fulfilment of requirement for the


Award of Degree of Bachelors of Management studies

Submitted By:
Miss. Ekta Dodeja
Roll No. 38

Under the Guidance of:


Prof.Ria Nathani

SMT. CHANDIBAI HIMATHMAL MANSUKHANI COLLEGE


ULHASNAGAR 421003

UNIVERSITY OF MUMBAI
2015 2016

Department of Management Studies

Certificate
ThisistocertifythatMiss.Ekta.DodejaofT.Y.BFM.hassuccessfullycompletedthe
projecttitledONLINE BANKINGundermyguidancefortheacademicyear201516.
Theinformationsubmittedistrueandoriginalaspermyknowledge.

RiaNathani
(ProjectGuide)

Mr.SunilLalchandani
(Coordinator,BMS)

Dr.PadmaV.Deshmukh
(I/CPrincipal)

ExternalExaminer

DECLARATION

I, Ekta Ashoklal Dodeja student of SMT. CHANDIBAI HIMATMAL


MANSUKHANI COLLEGE, ULHASNAGAR studying in Third Year of
Bachelor of Management Studies (TYBFM) hereby declare that I have
completed this project on ONLINEBANING in the academic year 201516.The information submitted is true and original to the best of my knowledge.

_______________
EKTA ANIL DODEJA

Acknowledgement:
It gives me great pleasure to before you this report. But without the help and support of some
personalities, this task would have been very difficult if not impossible, to accomplished.
I thank my project guide, Prof.Ria Nathani for her continuous support and help provided in
terms of information guidelines on the flow and the analysis, etc.
I would also like to thank my parents and my friends who have stood by me whenever
needed, and without whose support this task would not have been accomplished.
Above all thank, I would like to thank God for giving me the courage and strength to
complete the assigned task in stipulated period of time. Without help and support of these
people, this report would have been very difficult to accomplish.

EXECUTIVE SUMMARY
E-banking- The execution of financial services via internet, reducing cost and increase in
convenience for the customer to access the transaction. e- banking is an umbrella term for
the process by which a customer may perform banking transactions electronically without
visiting a brick-and-mortar institution. The following terms all refer to one form or another of
electronic banking: personal computer (PC) banking, Internet banking, virtual banking,
online banking, home banking, remote electronic banking, and phone banking. PC banking
and Internet or online banking are the most frequently used designations. It should be noted,
however, that the terms used to describe the various types of electronic banking are often
used interchangeably.
The ever increasing speed of internet enabled phones & personal assistant, made the
transformation of banking application to mobile devices, this creative a new subset of
electronic banking i.e. mobile banking. In 1999 & 2000 mobile banking as an established
channels, still seems to be a distant prospect.
The internet is revolutionizing the way the financial industry conducts business online, has
created new players who offer personalize services through the web portals. This increase to
find new ways and increase customer loyalty to add the value to this product and services.
Banks also enables customers lifestyle needs by changing and increasing preference for speed
and convenience are eroding the traditional affinity between customer and branch offices as a
new technology disinter mediates

traditional channels, delivering the value proposition

hinges on owing or earning the customer interface and bringing the customer a complete
solution which satisfies their needs. Smart card is a new trend which provides the opportunity
to build an incremental revenue stream by providing an ideal platform for extended
application and services. Banks are well positioned to play central role unit in future Mcommerce market. Banks have strong relationships with corporate and business customers
and a wide experience in providing them with corporate banking services. Bank provides a
multimedia of small and large retailers with acquiring functionality in credit card
transactions. Customers have trusted relationships with banks and a lower propensity to
switch banking providers.

RESEARCH METHODOLOGY
Methodology refers to first an approach towards inquiry and later involves in to
particular methods or techniques. It is systematic method of discovering new facts or
verifying old facts, their sequences in the relationship, casual explanation and the natural
laws, which govern them. To achieve the defined objectives it outlines the approach for
conduct of the whole research work describe the scope, research design, research instruments,
respondents characteristics, sample planning and data collection methods, hypothesis
formulation, data analysis tools and techniques, and period of study.
Research Design
Due to the objectives of the research the research is more qualitative and exploratory
in nature. In order to have more comprehensive definition and to become more familiar with
the problem
An extensive literature survey will be conducted to collect secondary data for the
location of different variable, probable contemporary issues and clarity of concepts.
For identification of key issues out of possible variables related to the various
dimensions of research descriptive research design has also been opted for.

Data Collection
Primary data will be collected from the company officials and their customers by
administering questionnaires and conducting interviews.
Secondary data will be collected through The Bureau of Census and articles from websites.

Objectives

To find the customer satisfaction relating to E-banking service.


To study the awareness of internet banking among the customers
Awareness among customers for internet banking.
It gives direction to research tools, research types and techniques.
Availability should be increased by using various services Strategy.

INDEX
SR.NO
1.

PARTICULARS

CHAPTER I

PAGE NO.
1-11

1.1 Introduction
1.2 Definition
1.3 Features
1.4 Online Banking Developing
1.5 History of Online Banking
1.6 Internet Banking in the World
2.

CHAPTER II

12-25

2.1 Banking Products


2.2 Objectives of Financial Services
2.3 Present Scenario
2.4 Channels & services Offered by Bank
3.

CHAPTER III

26-36

3.1 Services of Banks


3.2 Types of Cards
3.3 Loans
3.4 Investments
4.

CHAPTER IV

37-39

4.1 Innovative Financial Services


5.

CHAPTER V

40-48

5.1 Types of Risk


5.2 Capital Adequacy
5.3 Capital Allocation
5.4 Risk Based Supervision
5.5 Challenges for Indian Bank System
5.6 Impact of Banking Industry
6.

CHAPTER VI
6.1 Conclusion
6.2 Bibliography & Wiblography

49-50

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