Variolink 6022/7522: Service Manual

SERVICE MANUAL
SECURITY FUNCTION
VarioLink
6022/7522
This Service Manual (Ver. 1.02) describes bizhub 751 / bizhub 601 /
ineo 751 / ineo 601 / VarioLink 6022 / VarioLink 7522 Control Software
(MFP Controller: A0PN0Y0-0100-G00-15 and BIOS : A0PN0Y0-1D00-G00-11).
2008.12
Ver. 1.02
Revision history
After publication of this service manual, the parts and mechanism may be subject to change for
improvement of their performance.
Therefore, the descriptions given in this service manual may not coincide with the actual machine.
When any change has been made to the descriptions in the service manual, a revised version will be
issued with a revision mark added as required.
Revision mark:
To indicate clearly a section revised, 1 is shown at the left margin of the revised section.
The number inside 1 represents the number of times the revision has been made.
To indicate clearly a page that contains the revision, 1 is shown near the page number of the
corresponding page.
The number inside 1 represents the ynumber of times the revision has been made.
NOTE
Revision marks shown in a page are restricted only to the latest ones with the old ones deleted.
When a page revised in Ver. 2.0 has been changed in Ver. 3.0:
The revision marks for Ver. 3.0 only are shown with those for Ver. 2.0 deleted.
When a page revised in Ver. 2.0 has not been changed in Ver. 3.0:
The revision marks for Ver. 2.0 are left as they are.
2008/12
1.02
2008/11
1.01
2008/10
1.00
Date
Service manual Ver.
Revision mark
The firmware version upgrade of MFP Controller

and additional correction
Revision in relation to change of description and
correction of an error in writing
Issue of the first edition
Descriptions of revision
Security function
1.
Overview ................................................................................................................. 1
2.
Compliance with the ISO15408 standard................................................................ 1
3.
Data to be protected................................................................................................ 1
4.
Precautions for operation control ............................................................................ 2
5.
Checking the firmware version number................................................................... 4
5.1
6.
Security authentication firmware version number................................................. 4

Accessing the Service Mode................................................................................... 4
6.1
Access method to the Service Mode .................................................................... 4
6.2
Access lock of Service Mode................................................................................ 6
6.2.1
7.
Access lock release procedure ..................................................................... 6
Enhancing the security function .............................................................................. 7
7.1
Details of settings ................................................................................................. 7
7.2
Security enhancing procedure .............................................................................. 7
7.2.1
Making and checking the service settings .................................................... 7
7.2.2
Requests to the administrator ..................................................................... 13
7.2.3
Functions disabled by the setting of Enhanced Security Mode .................. 14
7.2.4
Functions whose settings are changed by Enhanced Security Mode......... 14
8.
Service Mode functions......................................................................................... 16
8.1
Firmware Version................................................................................................ 16
8.1.1
8.2
CE Authentication function ................................................................................. 17
8.2.1
8.3
HDD installation setting procedure ............................................................. 28
Operation ban release time setting..................................................................... 29
8.8.1
8.9
HDD format execution procedure ............................................................... 27
HDD installation setting ...................................................................................... 28
8.7.1
8.8
Initialize method .......................................................................................... 24
HDD Format........................................................................................................ 25
8.6.1
8.7
Setting the CE password ............................................................................ 20
Initialization function ........................................................................................... 23
8.5.1
8.6
Setting the administrator password............................................................. 18
CE Password function ........................................................................................ 20
8.4.1
8.5
Setting the CE Authentication function ....................................................... 17
Administrator Password function ........................................................................ 18
8.3.1
8.4
Checking the firmware version number ...................................................... 16
Operation ban release time setting procedure ............................................ 29
Administrator Unlocking function ........................................................................ 31
Security Function
CONTENTS
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Security Function Ver. 1.02 Dec. 2008

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8.9.1
Administrator Unlocking function procedure ............................................... 31
8.10 Initialize the flash memory lock password .......................................................... 33

8.10.1
Setting method for initializing the flash memory lock password ................. 33
8.11 Security kit (SC-506) installation setting............................................................. 35

8.11.1
Security Function
9.
Setting method of the security kit (SC-506) ................................................ 35
Overwrite All Data function ................................................................................... 36
9.1
Overwrite All Data procedure ............................................................................. 36
9.2
Items to be cleared by Overwrite All Data .......................................................... 36
9.2.1
10.
Items cleared by Overwrite All Data ........................................................... 36
FIRMWARE VERSION UP ................................................................................... 37
10.1 ISW..................................................................................................................... 37
10.1.1
Outline ........................................................................................................ 37
10.1.2
Firmware data flow ..................................................................................... 37
10.1.3
Settings on the main body side while in ISW.............................................. 37
10.1.4
Board to be rewritten and Rewritable firmware........................................... 38
10.2 USB ISW ............................................................................................................ 39
11.
10.2.1
Outline ........................................................................................................ 39
10.2.2
SPECIFICATIONS...................................................................................... 39
10.2.3
USB ISW in the service mode .................................................................... 40
10.2.4
Error list ...................................................................................................... 48
Updating BIOS ...................................................................................................... 49
11.1 Updating BIOS method ...................................................................................... 49
ii
Overview
This Service Manual contains the essential operating procedures and precautions for using
the security functions.
2.
Compliance with the ISO15408 standard
This machine has an enhanced security function: Set the Enhanced Security Mode, in
Administrator Settings, to [ON].
The security functions offered by this machine comply with ISO15408/IEC15408 (level:
EAL3).
3.
Data to be protected
The underlying concept of this machine toward security is to protect data that can be disclosed against the intention of users.
The following types of image files that have been stored in the machine and made available
for use by its users are protected while the machine is being used.
Image files stored by secure print
Image files stored in personal user box, public user box and group box
The following types of data stored in the HDD and the Flash memory are protected when
use of a leased machine is terminated at the end of the leasing contract, the machine is to
be discarded, or when the HDD or the Flash memory is stolen.
Image files stored by secure print
Image files stored in personal user box, public user box and group box
Image files of a job in the queue
Image files other than secure print file and user box file
Data files left in the data space used as image files
Temporary data files generated during print image file processing
Destination recipient data (e-mail address, telephone number)
* "Secure print" shows the print settings of the secure documents in the printer driver.
This machine offers specific functions as data protection methods: the SSL function that
ensures confidentiality of images transmitted and received over the network and the
S/MIME function that is used for encrypting image files.
The concept of the SSL and S/MIME functions toward security in organizations is to
ensure confidentiality in image data communication.
The machine assumes an office environment that responds to most stringent security
requirements by carrying out communications of highly confidential image data transmitted
and received among different pieces of IT equipment within an office LAN via reliable paths
and protecting such data through proper encryption.
Security Function
1.
1. Overview
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4. Precautions for operation control

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4.
Precautions for operation control
A. Requirements of the service engineer

The service engineer should take full responsibility for controlling the machine during his or
her procedures for setting up and servicing the machine so that no improper operations are
performed.
Security Function
<To achieve effective security>

The service engineer who sets up and services the machine should have completed the
course in security and be certified accordingly.
The service engineer should swear that he or she would never disclose information as it
relates to the settings of this machine to anybody in accordance with the Installation
Checklist contained in Users Guide [Security Operations].
The service engineer should perform his or her physical service jobs in the presence of
the administrator of the machine.
B. Protection of setting data in Service Mode
The CE password used to access Service Mode must be adequately controlled by the service engineer concerned to ensure that it is not leaked. Make sure that any password that
could be easily guessed by a third person is not used as the CE password.
The CE password should:
Not be one that is easily guessed by third persons.
Not be known by any third person.
Be changed at regular intervals.
Be set again quickly if one has been initialized.
C. Network connection requirements for the machine
Packets being transmitted over the LAN installed in the office, in which the machine is
installed, should be protected from unauthorized manipulation. If the LAN is to be connected to an outside network, no unauthorized attempt to establish connection from the
external network should be permitted.
If the LAN, in which the machine is installed, is connected to an outside network, install a
firewall or similar network device to block any access to the machine from the outside
network and make the necessary settings.
Configure the LAN installed in the office, in which the machine is installed, by using a
switching hub and other devices to ensure that the packets are protected from unauthorized manipulation.
Provide an appropriate network control at all times to make sure that no other copying
machine is connected without prior notice to the office LAN to which this machine is connected.
D. Machine maintenance control
When the service engineer performs maintenance service jobs for the machine, he or she
should check the firmware version number and the checksum value, and make sure that
the system has not been altered.
4. Precautions for operation control
Setting method of the telnet function:

1. [Service Mode] [System 2] [DipSW Setting]
DIPSW34-1=0 [Not used]
DIPSW34-1=1 [Used] (Security icon is not shown)
F. Usage control of the serial ports
There are two serial ports provided on the right face of this machine. The functions of these
two serial ports are as follows: the upper one is provided for development purposes (not
used by users), and the lower one is connected to a modem of CSRC. Depending on the
DIPSW setting, the upper serial ports may be available for use even when the Enhanced
Security Mode is ON. If the port is kept enabled after use of it is terminated, someone may
use it illegally. For the customer whose enhanced security function is enabled, be sure to
disable the serial port by the DIPSW setting.
0
DIPSW26-4
Allow
1
Restrict*1*2
Setting condition
Enabled when the Enhanced Security Mode is
OFF (disabled when the Enhanced Security
Mode is ON).
*1
Factory default setting.
*2
Default setting for when the Enhanced Security Mode is ON.
DIPSW26-4 is set to 1 [Restrict] automatically when the Enhanced Security Mode is set to
ON. DIPSW26-4 must be set to 0 [Allow] to use the serial ports. Note that there is an icon
displayed on the lower-bottom of the user authentication screen when the Enhanced Security Mode is ON. This icon indicates the machine is in the Enhanced Security Mode, and will
disappear when DIPSW26-4 is set to 0 [Allow]. After use of this function is terminated, be
sure to set DIPSW26-4 to 1 [Restrict], and confirm the icon mentioned above is displayed.
G. Miscellaneous
The service engineer should explain to the administrator of the machine that the languages, in which the contents of the Users Guide [Security Operations] have been evaluated, are Japanese and English. He or she should also explain the way how to get the
manual in the language, in which it is evaluated.
In addition, the service engineer should promptly provide the version of the Users Guide
that has been evaluated for the user whenever the user needs one.
Security Function
E. Usage control of the telnet function

The telnet function is a remote control function used when maintenance is performed for
the MFP on the network. This function turns [Not used] once the enhanced security function is enabled. This function is enable even while the security function is enhanced by turning on the telnet function setting, but the security icon is not shown. If this function is kept
enabled after use of this function is terminated, someone may use it illegally. Therefore, be
sure to turn off the setting once the telnet function is finished.
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5. Checking the firmware version number

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5.
Checking the firmware version number
Confirm the need to enhance or not to enhance the security function with the administrator of this machine: If administrator wants to enhance, check the firmware version number and the checksum value.
If the firmware version number of this machine is different from numbers shown in the list
below, it will be necessary to re-write to the firmware version corresponding to security.
Refer to P.37 for the method of how to re-write the firmware.
Security Function
5.1
Security authentication firmware version number

MFP Controller Ver.
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BIOS Ver.
A0PN0Y0-0100-G00-15
Check Sum
82D1
A0PN0Y0-1D00-G00-11
09D4872C
Refer to P.16 for the method of checking the firmware version.
6.
6.1
Accessing the Service Mode

Access method to the Service Mode
Press the Utility/Counter key.

Touch [Meter Count].
Touch [Check Details] on Meter Count display.
Press the following keys in this order:
Stop 0 0 Stop 0 1
5. Enter the CE Password.
1.
2.
3.
4.
NOTE
Authentication using the CE Password is carried out only if ON is set for
[CE Authentication] as accessed through [Service Mode] [Enhanced Security].
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NOTE
The CE password entered is displayed as *
NEVER forget the CE password. When forgetting the CE password, call responsible person of KMBT.
6. Accessing the Service Mode
6. The Service Mode screen will appear.
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NOTE
If you leave the site with the Service Mode setting screen being displayed, unauthorized changes could occur for any set values. When you finish the setting of
Service Mode, or if you have to leave the site by necessity when the Service Mode
has been set, be sure to press [Exit] to the basic screen.
Security Function
If a wrong CE Password has been entered, no further entry can be made for 5 sec.
Wait, therefore, for at least 5 sec. before attempting to enter the correct CE Password.
Each time a wrong CE password is entered, the CE password illegal access count
is incremented by one.
When the access to the Service Mode has been successful with the correct CE
password entered, the CE password illegal access count is cleared and reset to 0.
When ON is set for Enhanced Security Mode, or Mode 2 is set for [Prohibited
Functions When Authentication Error] as accessed through [Administrator Settings] [Security Settings] [Security Details], access to the Service Mode
through the CE Password is restricted by the number of times (1 to 3) set for Prohibited Functions When Authentication Error.
If the CE password illegal access count exceeds the set number of times, the
machine is then set into an access lock state. Then, access to the Service Mode
cannot be made until the access lock state is released.
For the procedure to release the access lock state, see P.6.
To go from the CE password screen to another, enter the CE password and call the
Service Mode menu to the screen. Then, quit the Service Mode. You can also exit
from the CE password screen by turning OFF and ON the sub power switch; however, be careful that any jobs entered will be cleared at this time.
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6. Accessing the Service Mode

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6.2
Access lock of Service Mode
Use the following procedure to release the access lock state of the Service Mode.
Releasing the access lock state will also clear the illegal access count reached in CE
authentication.
6.2.1
Security Function
1.
2.
3.
4.
Access lock release procedure
Turn off and on the sub power switch/main power switch.

Press the Utility/Counter key.
Touch [Meter Count].
Touch [Check Details].
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5. Press the following keys in this order:

Stop 0 9 3 1 7
(Performing this step will start the access lock release timer.)
6. Once started, the access lock release timer measures time intervals.
The access lock state is released when the period of time set through [Service Mode]
[Enhanced Security] [Operation Ban release time] elapses.
See P.29
Enhancing the security function
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7.
7. Enhancing the security function
Perform the Enhanced Security Mode procedures while making checks of installation
checklist in Users Guide [Security Operations].
To make the Enhanced Security Mode, service settings must first be made. Make the
necessary service settings and check that they have been correctly made.
Details of settings
Item
Setting/Check
Default Setting
CE Authentication
ON
OFF
CE Password
Set arbitrarily.
92729272
Operation Ban release time
Set the release time to 5 min. or

more.
5 minutes
CS Remote Care
Execute RAM Clear.
HDD installation setting
Check the setting of Installed.
Installed
Management Function Choice
Check the setting of Unset.
Unset
Security Function
7.1
NOTE
If any one of the above functions is not set properly, the machine does not allow
the Enhanced Security setting to be made.
The CE Password must be set to any value other than the default one.
7.2
7.2.1
Security enhancing procedure

Making and checking the service settings
1. Call the Service Mode to the screen.

See P.4
2. Press the following keys in this order to display the Enhanced Security screen:
Stop 0 Clear
A0R5S1E002CA
3. Touch [CE Authentication].
Security Function
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4. Touch [ON].
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5. Touch [END] and [CE Password].

6. The default setting is 92729272. Using the keyboard shown on the display, enter
92729272 in Current Password and touch [END].
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NOTE
Be sure to change the CE password.
If the Password Rule setting is set to ON, a password consisting of only the
same character, one consisting of less than 8 digits, or the same password as that
set before the change cannot be set. In this case, therefore, do not set a password
having only the same character or one consisting of less than 8 digits.
Set any value other than the default one for the CE Password.
Exiting from the Service Mode after the new CE password has been set validates
the setting of the new password.
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8. Type the new CE password again and touch [END].
Security Function
7. From the keyboard shown on the display, enter a new 8-digit password and touch
[END].
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9. Touch [Operation Ban release time].

10. Set a value of 5 or more for the operation ban release time and touch [END].
Security Function
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11. Touch [CS Remote Care].

12. If CS Remote Care has been set, [Detail Setting] appears on the display. Touch [Detail
Setting].
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10
Security Function
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13. Touch [RAM Clear].

14. Touch [Set] and [END].
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15. Touch [END] to display the Service Mode screen.

16. Touch [System 2].
17. Touch [Option] and check that Installed is selected.
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18. Touch [END].

19. Touch [Firmware Version].
20. Touch [END] to display the Service Mode screen.
11
21. Press the following keys in this order to display the Billing Setting screen:
Stop 9
Security Function
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22. Touch [Management Function Choice].

23. Check that UnSet is selected and then touch [END].
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24. Exit the Service Mode.
12
Requests to the administrator
When making the Enhance Security setting, the Administrator settings must first be
made. The administrator must perform or check the following settings.
Item
Setting/Check
Default Setting
Administrator Password
Check that the password meets the requirements

12345678
of the Password Rules.
Release Time Settings
Set the release time to 5 min. or more.
5 min.
User Authentication
Check that either MFP or External Server

(Active Directory only) is set.
Not authenticated
HDD Lock Password
Setting of the HDD Lock Password
No setting
Flash Memory Lock Password
Setting of the Flash Memory Lock Password
No setting
PageScope Web Connection
SSL/TLS certificate
No setting
NOTE
Make sure that the Administrator Password has been changed to one that meets
the requirements of the Password Rules.
If the administrator of the machine registers a new HDD Lock Password when the
Enhanced Security is to be made, be sure first to perform the HDD Format by
accessing [Service Mode] [State Confirmation] [HDD Format].
Setting the image data encryption key is used to encrypt the image data that is
registered by secure print document or the image data that is stored in the boxes,
and it enables to protect the data. However, setting the image data encryption key
is not essential for the setting of enhancing the security.
The security kit (SC-506) is necessary to set the image data encryption key. (For
details, see P.35)
13
Security Function
7.2.2

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Security Function
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7.2.3
Functions disabled by the setting of Enhanced Security Mode
Note that setting Enhanced Security Mode to ON disables the following functions.
(1) Telnet (forcibly prohibited when Enhanced Security Mode is set to ON)
(2) Print Data Capture (forcibly prohibited when Enhanced Security Mode is set to
ON)
(3) CS Remote Care (RAM Clear is executed)
(4) Firmware upgrading through Internet ISW (When the Enhanced Security Mode is
set to ON, the setting of this function cannot be changed from OFF.)
7.2.4
Functions whose settings are changed by Enhanced Security Mode
Setting the Enhanced Security Mode to [ON] changes the setting values of the following
functions.
Function Name
Password Rules
To apply the password rule to
enhance security.
Default Setting
OFF
When Enhanced Security mode is set to

[ON]
ON (not to be changed)
Prohibit Functions When Auth.

Error
To set the function for prohibiting Authentication operation in
order to prevent the unauthorized access.
Mode 1
Mode 2 (not to be changed): Three times is

set.
* The number of times can be changed to
once, twice, or three times.
Public User Access

To permit use by a public user
having no user registration if
user authentication setting has
been made.
Restrict
Restrict (not to be changed)
User List
To display the list key for User
names on User Authentication
screen.
OFF
Print without Authentication

To allow or restrict printing
which user and account are not
specified.
Restrict
User Box Admin. Setting

To set whether to allow or
restrict the Box Administrator
to use the system.
Restrict
Mode1
Mode 2 (not to be changed)

* In association with Prohibit Functions
When Auth. Error, the method is changed
from authentication using Secure Document
ID and password (Mode 1) to that using the
password with the Secure Document first
narrowed down by Secure Document ID
(Mode 2).
Secure Document Access

Method
To display the status of the
Authentication system on the
control panel for the Confidential document access.
SSL
To set whether to encrypt
access by SSL.
14
OFF
OFF (not to be changed)
ON (not to be changed)
Default Setting
When Enhanced Security mode is set to

[ON]
FTP Server
To set whether to use FTP server or
not.
ON
SNMPv1/v2c
To use when changing Write setting.
Read/Write enable
Only Read is enabled (not to be changed)
SNMP v3 Write User

Security Level
To set the security level for the Reading/Writing Authority User which is
used for SNMP v3.
auth-password/
priv-password
Not to be changed to Authentication OFF
Network Setting Clear

To clear the network setting through
PageScope Web Connection.
Enabled
Restrict
Administrator Password Change Via Network

To clear the network setting through
PageScope Web Connection.
Enabled
Destination Registration Change by User
Enabled
Print Data Capture

To set whether to allow or restrict capturing the Print Job Data.
Allow
Release Time Settings

To set the period of time to be elapsed
before the access lock state is
released.
5 min.
The setting value should be 5 min. or more

(no value less than 5 can be set)
Audit Log Settings

To set whether to record a log of operations performed and access made by
users and service engineers or not.
No
Secure Print User Box Preview
Thumbnail View, Detail

View, and
Document Details are
enabled
Security Function
Function Name

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Yes (not to be changed)
Only Detail View is enabled before password authentication (Mode 2)
Internet ISW Set

To set firmware upgrading by Internet
ISW, and enable or disable various settings.
OFF
Operation Ban release time

To set the period of time to be elapsed
before the access lock state is
released in CE password authentication.
5 min.
The setting value should be 5 min. or more

(no value less than 5 can be set)
Telnet
Restrict
It is forcedly restricted by turning on the enhanced security mode. However, setting DIPSW36-1 to 1 enables to
use the terminal even in the enhanced security mode. In
this case, the security icon is deleted. (The security icon
is shown again by setting back DIPSW36-1 to 0.)
Installed
Installed (not to be changed)
HDD Trouble Isolation
Not isolated
Not isolated (not to be changed)
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Security Function
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8. Service Mode functions
8.
Service Mode functions
The Service Mode is used to set various service functions.
8.1
Firmware Version
This function is used to display the firmware version information of the machine.
When the Enhanced Security Mode settings are to be made, this function should be
used to check the firmware version number of the MFP Controller and the checksum
value against the security authentication version.
8.1.1
Checking the firmware version number

See P.4
2. Touch [Firmware Version].
3. Touch [Check Sum].
4. Check the Firmware version number of MFP Controller and the checksum value using
firmware version number.
5. Check the Firmware version number of BIOS and the checksum value using firmware
version number.
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16
8.2
CE Authentication function
The service engineer uses an 8-digit CE password for verifying his or her identity as service engineer, as he or she attempts to use the functions available from the Service
Mode. Specific keys must first be entered before carrying out this authentication procedure.
8.2.1
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Setting the CE Authentication function
Security Function

See P.4
Stop 0 Clear
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3. Touch [CE Authentication].

4. Touch [ON] and [END].
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Security Function
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8.3
Administrator Password function
This function is used when the administrator sets the administrator password. It also
allows a new administrator password to be set without requiring the entry of the currently
set administrator password. It is therefore used when the administrator forgets the
administrator password.
NOTE
If the administrator password is temporarily changed by the service engineer,
never fail to have the administrator change the administrator password accordingly.
8.3.1
Setting the administrator password

See P.4
Stop 0 Clear
A0R5S1E002CA
3. Touch [Administrator Password].
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4. Enter the default value 12345678 as the new password from the keyboard on the
screen. Then, touch [END].
Security Function
NOTE
Use the default value 12345678 as the password used only temporarily.
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5. Enter the new Administrator Password (the default value 12345678) once again and
touch [END].
6. Get the Administrator of the machine to access the Administrator Settings using the
default password. Then, have him or her select the following functions in this order and
change the default password: [Administrator Settings] [Security Settings] [Administrator Password].
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Security Function
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8.4
CE Password function
The CE Password function is used to change the CE password to call the Service Mode
to the screen.
8.4.1
Setting the CE password

See P.4
Stop 0 Clear
A0R5S1E002CA
3. Touch [CE Password].
20
NOTE
If there is a mismatch in the CE Password between that currently set and that just
entered, the machine displays a message telling that the CE Password entered is
wrong. Enter the correct one.
Each time a wrong CE password is entered, the CE password illegal access count
is incremented by one.
When the access to the Service Mode has been successful with the correct CE
password entered, the CE password illegal access count is cleared and reset to 0.
When ON is set for Enhanced Security Mode, or Mode 2 is set for [Prohibited
Functions When Authentication Error] as accessed through [Administrator Settings] [Security Settings] [Security Details], the machine is set into an access
lock state if a wrong CE password is entered a predetermined number of times.
Then, access to the Service Mode cannot be made until the access lock state is
released.
For the procedure to release the access lock state, see P.6.
A00JS1E510DA
21
Security Function
4. Type the currently used CE password from the keyboard shown on the display and
touch [END].
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5. Type the 8-digit password to be newly used from the keyboard shown on the display
and touch [END].
NOTE
If Password Rules of Security Settings available from Administrator Settings is set
to ON, the machine does not accept any new password that contains only the
same character, consists of less than 8 digits, or that is the same as the previous
password.
For the CE Password, set a value other than the default.
Quitting the Service Mode after the new password has been set will validate the
setting of the new password.
A00JS1E512DA
6. Retype the new CE password and touch [END].

NOTE
If there is a mismatch in the CE Password between that typed first and that just
typed, the machine displays a message telling that the CE Password entered is
wrong. In this case, set the CE Password once again.
Characters and symbols to be used for the CE password
Numeric characters: 0 to 9
Alpha characters: upper and lower case letters
Symbols: !, #, $, %, &, , (, ), *, ,, -, ., /, :, ;, <, =, >, ?, @, [, \, ], ^, _, , {, |, }, ~
Selectable from among a total of 92 characters
22
8.5
Initialization function
The Data Clear function resets the current settings for various functions to the default values.
A. Target settings for the initialization function
Item
Details
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Job memory setting data
Initializes the registered data related to the job memory.
FAX setting data
Initializes FAX data corresponding to each country (except

addresses).
Network setting data
Initializes the data related to the network (except addresses).
Registered address data
Clears the address-related data collectively (groups, programs,

speed dials, mail texts, mail titles, Prefix/Suffix).
CS Remote Care
Initializes the CS Remote Care setting data.
Service Mode setting (adjustment) data

Imaging Process Adjustment
Initializes the process-related adjustment values.
data
Machine/ADF adjustment
data
Initializes machine adjustment values and ADF adjustment values (other than process adjustment values) .
Counter data
Drum Counter
Initializes the drum counter
Fixing Counter
Initializes the fixing counter
All history data
Deletes the history data collectively (job history, journal history,

unaccepted reception history, etc.)
NOTE
Note that the following settings are initialized for the initialization of "Network setting
data".
The Enhanced Security Mode is set to OFF.
SSL certificate becomes unregistered.
FTP server function is not set yet.
The enable/disable setting of SNMP v1/v2c is enabled.
Security Level setting in the SNMP v3 setting is set to "auth-password" or "auth/privpassword".
SNMP v3 password is set to the default value (Read User: auth-password=AuthPassword/priv_-password =PrivPassward, Write User: auth-password=MAC address/priv_password=MAC address).
Each settings of DNS server, IP address, SMTP server, Netware, NetBIOS name, and
AppleTalk printer name are cleared in the network setting.
The setting of protocol corresponding to SSL is set to OFF.
Changing the password of the administrator (PageScopeWebConnetion) via network is
enabled.
SSL/TLS usage mode (PageScopeWebConnetion) is set to No.
23
Security Function
Utility/Administrator setting data
8.5.1
Initialize method

See P.4
3. Touch [Initialization].
4. Use the keys or directly touch the screen to select an item to be initialized from the
main menu.
5. The sub menu is displayed for each item on the main menu. Select a desired item and
press the Start key. Pressing the All Select key selects all the items on the sub menu.
Security Function
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6. When OK is displayed, turn off the main power switch and turn it on again more than
10 seconds after.
NOTE
When the initialization of Network Setting data has been executed, be sure to make
the following settings again.
For the settings related to the network, have the administrator make the settings
again since all those settings return to the default values. At this time, SSL certificate becomes unregistered and needs to be registered again. SNMP Password v3
also returns to the default value (MAC address). Be sure to have the administrator
set a password that satisfies the requirements for the Password Rules.
If you leave the site with the Service Mode setting screen being displayed, unauthorized changes could occur for any set values. When you finish the setting of
Service Mode, or if you have to leave the site by necessity when the Service Mode
has been set, be sure to press [Exit] to the main screen.
Since the Enhanced Security Mode is reset to OFF, be sure to have the administrator set the Enhanced Security Mode to ON.
24
8.6
HDD Format
Security Function
Do not perform HDD format carelessly, as performing HDD format clears the following data. Whenever HDD format is executed, be sure to make the settings again
for the types of data that have been reset. (For the functions available from Administrator Settings, have the administrator make the settings again.)
The viable HDD format in the service mode has "logical format" of partition specified and "physical format" by Erase Mode, and each has the difference on the
items to be cleared.
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A. Items cleared by logical format

Partition
Contents
Font information which the user

All deleted.
bought.
Administrator Settings
Partition 1
Item
Enhanced Security Mode
Enhanced Security Mode is set to OFF.
User Authentication
User Authentication is set to "OFF."
Public User Access
The use of the public user is set to Restrict.
User Name List
User name list is set to OFF.
Print without Authentication is set to Restrict.
User Box Admin. Setting is set to Restrict.
Changing the password of

the administrator via netChanging the password of the administrator via
work
network is enabled.
(PageScopeWebConnection)
Others
Partition 2
User registration data
All deteled.
Section registration data
All deteled.
Box registration data/file
Box-related data is all deleted.
Secure Print Document ID/ Registered information and stored file about the
Password/file*
security letter is all deleted.
Address, S/MIME certificate
Partition 3
Work area for procedure
All deteled.
All deteled.
25
B. Items cleared by physical format
Item
Others
Security Function
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Details
Enhanced Security Mode
Set to [OFF]
User Authentication
Set to [OFF]
Public User Access
Set to [Restrict]
User Name List
Set to [OFF]
Print Without Authentication
Set to [Restrict]
Set to [Restrict]
HDD Lock Password
HDD Lock Password Setting is set to OFF and the HDD Lock
Password is cleared.
Administrator Password Change

via Network
(PageScope Web Connection)
Enables a change of the Administrator password made over

the network.
All information on the user registered with the machine is

deleted.
Account registration data
Deletes all account track-related data that has been registered.
Use Box registration data/files
All information on the box registered with the machine and files
saved in the box are deleted.
Secure Print Document ID/Pass- All information on Secure Print Document registered with, and
word/File
files saved in, the machine are deleted.
Destination recipient data files/
S/MIME certificate data
26
All is deleted.

HDD format execution procedure
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8.6.1
Security Function

See P.4
2. Touch [State Confirmation].
3. Touch [Memory/HDD Adj.].
4. Touch [HDD Format].
A0R5S1E009CA
5. In case of conducting the logical format, touch [All] or either of [1], [2] or [3] to specify
the partition number to be formatted. In case of conducting the physical format, touch
[Erase Mode].
A0R5S1E010CA
6. Touch [Yes] after the mode is set.

7. Check the appearance of the message that promotes to turn OFF and ON the main
power switch, then turn off the main power switch and turn on again after 10 minutes or
more.
27
8.7
HDD installation setting sets whether the hard disk is installed or not.
NOTE
Changing the HDD installation setting from Installed to Not Installed will clear
the following types of data. Do not do that carelessly.
If the HDD installation setting is made again, be sure to make the settings again for
those that have been changed. (Have the administrator make the settings again for
the setting items of Administrator Settings.)
This setting is unable to switch in enhanced security mode.
Item
Security Function
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User Authentication
Box functions
Details
User Authentication is set to [OFF], and the following setting
is set to Restrict.
Public User
User Name List
It is not possible to use.
NOTE
If the HDD installation setting is changed to Not Installed and then back to Installed
again, reusing the original hard disk will allow image files stored in the box or secure
print documents to be used. Note, however, that all boxes become Public.
8.7.1
HDD installation setting procedure

See P.4
3. Touch [HDD].
4. Touch [Installed] or [Not Installed].
A00JS1E518DA
5. Touch [END] and exit the Service Mode.
28
8.8
Operation ban release time setting
This function is used to set the period of time to be elapsed before the access lock state
is released.
When the access lock release operation is performed, the machine measures the period
of time set with this function and releases the access lock state after the lapse of the set
period of time.
8.8.1
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Operation ban release time setting procedure

Security Function

See P.4
Stop 0 Clear
A0R5S1E002CA
3. Touch [Operation Ban release time].
29
4. Enter the time from the 10-key pad and touch [END].
NOTE
The setting time ranges from 1 to 60 min. (default value: 5 min.).
If the Enhanced Security Mode has been set to ON, however, the value that can
be set should be at least 5 min.
Security Function
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A00JS1E534DA
30
8.9
Administrator Unlocking function
8.9.1
Security Function
When Administrator authentication using the Administrator password is set into an

access lock state, this function may be used to release the access lock state.
The access lock state for the Administrator password authentication can generally be
released by turning OFF and ON the main power switch and upon the lapse of the period
of time to be elapsed before the access lock state is released. This function, however,
overrides these events, allowing the access lock state to be released regardless of these
events.
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Administrator Unlocking function procedure

See P.4
Stop 0 Clear
A0R5S1E002CA
A00JS1E506DA
3. Touch [Administrator Unlocking].
31
4. Touch [Unlocking].
Security Function
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A00JS1E536DA
5. Check that OK appears on the screen and then touch [END].
32
8.10 Initialize the flash memory lock password
8.10.1
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Security Function
In case that the start-up stops with ringing alarm and displaying the hourglass on the
panel or in case that SC-D303 (flash memory lock password error) is displayed after the
main power turns ON, it means the setting error of the flash memory password occurs.
After replacing to the initialized flash memory for the recovery, the flash memory lock
password that is stored in NVRAM must be initialized and HDD device number and the
serial number must be set again.This function is used by the service person to recover to
the normal status after preparing the initialized normal flash memory and replacing it.
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Setting method for initializing the flash memory lock password
Replace to the initialized CF in the same version.

Start up the main body again by turning OFF and ON the power.
SC-D303 (flash memory lock password error) is displayed.
Call the Service Mode to the screen.
See P.4
Conduct the HDD device setting.
See P.28
Start up the main body again by turning OFF and ON the power.
SC-D303(flash memory lock password error) is displayed again.
In order to use the security setting mode, finish the service mode temporary.
Call the Service Mode to the screen.
See P.4
Press the following keys in this order to display the Enhanced Security screen:
Stop 0 Clear
A0R5S1E002CA
33
11. Touch [F Memory Lock PW Initialize].
Security Function
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A0R5S1E007CA
12. Touch [Yes].

13. Press the start key.
14. Check the appearance of the message that promotes to turn OFF and ON the main
power switch, then turn off the main power switch and turn on again after 10 minutes or
more.
15. Back up the information of the address and the image which is stored in the accessible
HDD once. Address information is back upped in PSDA/PSWC. Image information is
printed once.
16. Format HDD in order to accommodate the status of CF and HDD.
17. Get back the HDD setting information which was back upped in step 15.
34
8.11 Security kit (SC-506) installation setting

The security kit (SC-506) installation setting is made to set whether the kit is installed or
not.
The installation of the security kit (SC-506) is necessary to use the image data encryption
function. If the kit is not installed, the Image Data Encryption Key Setting key is not shown.
Setting method of the security kit (SC-506)

See P.4
3. Touch [Option].
4. Touch [Installed] or [Not Installed] of the security kit.
If the security kit (SC-506) is not installed, the option installed key of the security kit is
not shown.
5. Touch [END] and exit the Service Mode.
35
Security Function
8.11.1
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9. Overwrite All Data function
9.
Overwrite All Data function
The Overwrite All Data function overwrites and deletes all data saved in all areas of the
HDD and resets all passwords stored in NVRAM and all user data saved in the Flash
memory to the default settings. It can be used when the machine is to be discarded or
use of a leased machine is terminated at the end of the leasing contract, thereby properly
blocking leaks of data.
9.1
Overwrite All Data procedure
The Overwrite All Data function ca be set by the following.

[Administrator Settings] [Security Settings] [HDD Settings] [Overwrite All Data]
For the details of Overwrite All Data procedure, see the Users Guide Security Operations.
9.2
Items to be cleared by Overwrite All Data
If the administrator of the machine executes Overwrite All Data by mistake, all
items that have been cleared must be set or registered again.
(For the items to be set in Administrator Settings, be sure to have the administrator perform the setting and registration procedures again.)
9.2.1
Items cleared by Overwrite All Data
Item
Contents
HDD Lock Password
The currently set encryption key is cleared.
Encryption key
The currently set encryption key is cleared.
Administrator Password
The currently set password is cleared and reset to the default setting.
SNMP Password
The currently set password is cleared and reset to the default setting (MAC address).
Network Settings
The currently set network settings (DNS Server setting, IP

Address setting, SMTP Server setting, NetWare Setting, NetBIOS
setting and AppleTalk Printer Name setting) is cleared and reset
to the default setting.
SSL certificate
Deletes the currently set SSL certificate.
Flash Memory Lock Password Deletes the currently set S/MIME Flash Memory Lock Password
Others
Security Function
36
All information on the user registered with the machine is deleted.
Account registration data
Deletes all account track-related data that has been registered.
Use Box registration data/files
All information on the box registered with the machine and files
saved in the box are deleted.
Secure Print Document ID/

Password/File
All information on Secure Print Document registered with, and

files saved in, the machine are deleted.
Image Data File
The following data is deleted:

Saved image files other than Secure Print Document files and
User Box files
Image files of jobs in queue
Destination data files
All destination data is deleted, including e-mail addresses and

telephone numbers.
S/MIME certificate data
Deletes the currently set S/MIME certificate
SSL/TLS setting
The settings are cleared.
10. FIRMWARE VERSION UP
10.1 ISW
10.1.1
Outline
A. ISW (In-System Writer)

The operation to rewrite firmware stored in the flash ROM that is built in each control board
in the main body with the board left built in the main body is called an ISW. Executing ISW
allows you to upgrade the firmware version without replacing the board, or install the latest
firmware when replacing the board. ISW can be executed by both ways; USB ISW using
local USB memory and Internet ISW using the internet.
10.1.2
Firmware data flow
The following shows the flow of the ISW data.

USB memory
Overall control board (OACB)
Printer control board (PRCB)
FS control board (FSCB)
Network
FAX control board (FK-502)
When executing the ISW over the entire system, be sure to execute it in the order given
below. (To minimize the occurrence of troubles resulting from the mismatch of the firmware
version)
Step
Type of programs
Fax board controller 1, Fax board controller 2, Finisher
Printer (Collectively, C1, C2, C3, C4, C5)
Operation panel message data
MFP controller
NOTE
When replacing the OACB, be sure to conduct the ISW of the MFP controller first.
When the firmware of the MFP controller is not contained in the OACB, no display
is shown on the touch panel.
10.1.3
Settings on the main body side while in ISW
Following the description given below, be sure to make appropriate settings on the main
body side to conduct the operations of the firmware version upgrade and writing.
A. Types of the setting
Service mode
This mode is used when the firmware of the MFP controller is installed properly. Selecting
[ISW] or [Internet ISW] of [System 2] in the service mode allows you to write the firmware.
B. When upgrading the firmware
Applicable board
Display when the power is turned ON
Mode
Overall control board
Normal
Service mode
Other boards
Normal
Service mode
37
Security Function
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Security Function
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C. When writing the firmware afresh (When replacing the board or when failed in
rewriting the firmware)
Applicable board
Other boards
Display when the power is turned ON

ISW error displayed
Mode
Service mode
For the overall control board (OACB), when something is wrong with the firmware or no
firmware is written, the normal start-up cannot be made. In a case like this, when the power
switch is ON, the power LED turns ON with nothing shown on the touch panel, and the system is placed in the firmware stand-by mode. In this case, contact the service manager of
the authorized distributor.
For other boards, when the firmware of the MFP controller is normal and something is
wrong with other firmware, an ISW error is shown on the touch panel section when the
power is turned ON.
10.1.4
Board to be rewritten and Rewritable firmware

Item
Specifications
Board to be rewritten
Overall control board (OACB), Printer control board (PRCB), FAX control
board (FK-502), FS control board (FSCB)
Rewritable firmware
MFP controller
Operation panel message data
Printer (Collectively, C1, C2, C3, C4, C5)
FAX board controller 1
FAX board controller 2
Finisher
NOTE
For boards other than the above, ROM replacement is required.
38
10.2.1
Outline
Conduct the ISW locally by connecting the USB memory to the USB port of the main body.
10.2.2
SPECIFICATIONS
A. Parts required to conduct the USB ISW

USB memory : 1 pcs
NOTE
Create the BW75_60 folder directly under the USB memory route.
When copying the firmware to the memory, be sure to copy ".bin" file and ".sum"
file at the same time.
Be sure to copy the files of each firmware to the USB memory in the configuration
of the folders shown in the below.
In bizhub751/601, [Image_controller] folder is not used. (Composition of the folder
is common with bizhub 750/600. )
If the copying is not completed correctly, a message " The data is not found" is
displayed on the panel when the ISW files are selected.
BW75_60
MFP_controller
Operation_messag
Image_controller
Printer_controller
Finisher_controller
Fax_controller
39
Security Function
10.2 USB ISW
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10.2.3
USB ISW in the service mode
This mode is used when the OACB operates properly.

NOTE
To execute the ISW, be sure to turn ON the Main power switch (SW1) of the main
body and the Sub-power switch (SW2). If the power were turned ON after the connection had done while the power OFF, USB Memory may not be recognized.
A. Pre-arrangements when installing ZU
When ZU is installed, it is necessary to change the wiring in ZU to rewrite the firmware of
FS.
Step
1
Operation
Unplug the power cords of the main body and the optional equipment.
After loosening the 2 screws at the lower section of the ZU rear cover, remove the 2 screws at
the upper section and then remove the ZU rear cover.
[1]
2
[2]
[3]
40
57gaf2c276na
Remove the connector (CN6) [2] of the ZU control board (ZUCB) [1].
Connect the connector removed at step 3 to the short-circuit connector [3] that is hooked to the
wire saddle provided at the lower section of ZUCB.
After completion of the rewrite of firmware, remove the short-circuit connector and connect the
connector to CN6 of ZUCB.
Reinstall the above parts following the removal steps in reverse.
B. Checking the firmware version

Before rewriting firmware, be sure to check the current firmware version following the procedure given below.
NOTE
The firmware version that is shown in the procedure is not the same as the actual
version.
Operation
Enter the Service mode.
Press the [Firmware Version] in "Service mode screen".
Security Function
Step
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Indication of "Firmware Version screen"
41
C. ISW execution
Step
Operation
Insert the USB memory into the USB port /1 [1] or 2 [2] at the rear side of the main body.
Security Function
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[1]
[2]
a0pnf2c016ca
Check the message and USB connect icon [1] on the touch panel.
[1]
a0pnf2e001ca
42
Press the [System 2] in "Service mode screen".

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Press [ISW].
Security Function
"ISW screen"
Press the [Board Type Selection].
e.g.: MFP controller

Select [MFP controller] and press [END].
43
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Security Function
Press the [Marketing Area Selection].

Select the marketing area.
Press the [File Selection].

Select the relevant firmware version and press [END].
Note
All firmware that is stored in the folder appears by pressing [ALL] to be selectable.
Do not press [ALL] to prevent the execution of wrong firmware.
44
Security Function
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Press the [Execute].
10
"Execution Check screen".

Press the [Start].
NOTE
Press [END] to stop the ISW.
11
NOTE
When the message "Writing data. Do not turn off the power source" displayed and
flashing the data lamp (blue) during executing the ISW, never turn OFF the Main
power switch (SW1) and Sub-power switch (SW2). It may damage the firmware in the
ROM.
45
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Security Function
Check to see the message "ISW was completed."
12
46
13
To execute the ISW of other firmware, press [END] and repeat steps 6 to 12.
14
Turn OFF Main power switch (SW1) and wait 10 seconds, and then turn ON again.
D. Checking the firmware version and the checksum

After executing the ISW, check each firmware is updated.
About the firmwares of MFP Controller, check the [Check Sum] to see if the ROM has been
rewritten normally.
1
Press the [Firmware Version] in "Service mode screen".
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Security Function
Indication of "Firmware Version screen"

Check the version information and press [Check Sum].
Check whether the checksum value of 4 digits is same as the alphanumeric code shown in the
PRI (Program Release Information).
[1]
a0pnS1E004ca
Note
The checksum value of the MFP controller is always same regardless of the destination.
47
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10.2.4
Error list
A. Overall control board firmware abnormality

When the main body detects an overall control board firmware abnormality after turning ON
the power switch, the power LED turns ON with nothing displayed on the LCD of the operation panel (ISW stand-by condition). For details of the power LED display, refer to the table
below.
Security Function
No.
48
Operation
Power LED
CPU in initialization when the power is turned on
OFF
Flash memory in checking
OFF
When an error is detected while in memory check

(ISW standby status)
ON
ISW processing (flash memory being written)
While in the data reception:

It flashes at high speed.
While in the flash memory write:
It flashes at low speed.
When an abnormality is detected while in data transmission
Start key LED (orange) turns ON
When an error is detected while in writing flash memStart key LED (orange) turns ON
ory
Memory check successfully completed: while in

rebooting
OFF
11. Updating BIOS

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11. Updating BIOS

11.1 Updating BIOS method
Step
Operation
Remove the rear cover.
Remove the board cover.
Security Function
Shift the switch of SW2101 [1] and 2201 [2] on the total control board into a direction opposite to WP.
[2]
[1]
A0PNS1C001CA
Insert the USB memory into the main body.
Turn on the power.
Turn off the power about 5 minutes later and pull out the USB memory from the main body.
Shift the position of SW which was shifted in step 3 into the original position.
Install the board cover.
Install the rear cover.
10
After completion of starting up the main power, check the version and check sum of BIOS following P.16 "8.1.1 Checking the firmware version number."
49
Security Function
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11. Updating BIOS
Blank Page
50
2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

Use of this manual should be strictly supervised to
avoid disclosure of confidential information.
Printed in Japan
CCA0PN-M-SE1

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SERVICE MANUAL

Service manual Ver.

The firmware version upgrade of MFP Controller

Compliance with the ISO15408 standard................................................................ 1

Precautions for operation control ............................................................................ 2

Checking the firmware version number................................................................... 4

Security authentication firmware version number................................................. 4

Access method to the Service Mode .................................................................... 4

Access lock of Service Mode................................................................................ 6

Access lock release procedure ..................................................................... 6

Enhancing the security function .............................................................................. 7

Details of settings ................................................................................................. 7

Security enhancing procedure .............................................................................. 7

Making and checking the service settings .................................................... 7

Requests to the administrator ..................................................................... 13

Functions disabled by the setting of Enhanced Security Mode .................. 14

Functions whose settings are changed by Enhanced Security Mode......... 14

Service Mode functions......................................................................................... 16

CE Authentication function ................................................................................. 17

HDD installation setting procedure ............................................................. 28

Operation ban release time setting..................................................................... 29

HDD format execution procedure ............................................................... 27

HDD installation setting ...................................................................................... 28

Initialize method .......................................................................................... 24

Setting the CE password ............................................................................ 20

Initialization function ........................................................................................... 23

Setting the administrator password............................................................. 18

CE Password function ........................................................................................ 20

Setting the CE Authentication function ....................................................... 17

Administrator Password function ........................................................................ 18

Checking the firmware version number ...................................................... 16

Operation ban release time setting procedure ............................................ 29

Administrator Unlocking function ........................................................................ 31

Security Function Ver. 1.02 Dec. 2008

Security Function Ver. 1.02 Dec. 2008

Administrator Unlocking function procedure ............................................... 31

8.10 Initialize the flash memory lock password .......................................................... 33

8.11 Security kit (SC-506) installation setting............................................................. 35

Setting method of the security kit (SC-506) ................................................ 35

Overwrite All Data function ................................................................................... 36

Overwrite All Data procedure ............................................................................. 36

Items to be cleared by Overwrite All Data .......................................................... 36

Items cleared by Overwrite All Data ........................................................... 36

FIRMWARE VERSION UP ................................................................................... 37

Firmware data flow ..................................................................................... 37

Settings on the main body side while in ISW.............................................. 37

Board to be rewritten and Rewritable firmware........................................... 38

10.2 USB ISW ............................................................................................................ 39

USB ISW in the service mode .................................................................... 40

Error list ...................................................................................................... 48

Updating BIOS ...................................................................................................... 49

11.1 Updating BIOS method ...................................................................................... 49

Compliance with the ISO15408 standard

Security Function Ver. 1.02 Dec. 2008

4. Precautions for operation control

Security Function Ver. 1.02 Dec. 2008

Precautions for operation control

A. Requirements of the service engineer

<To achieve effective security>