Scribd Logo
Upload

Welcome to Scribd!

  • 32 views

    1400 Portola DR - San Francisco, Ca: Sales Support

    Uploaded by

    api-25251342
    Sasha has over 10 years of experience in marketing and customer service roles, with expertise in data analysis, lead generation, and client relationship management. She is skilled at quickly resolving issues, identifying inefficiencies, and implementing process improvements that increase revenue and reduce costs. Sasha has a track record of success developing strategies and managing teams to deliver measurable results for startup, turnaround, and large corporate clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    1400 Portola DR - San Francisco, Ca: Sales Support

    Uploaded by

    api-25251342
    32 views2 pages
    Sasha has over 10 years of experience in marketing and customer service roles, with expertise in data analysis, lead generation, and client relationship management. She is skilled at quickly resolving issues, identifying inefficiencies, and implementing process improvements that increase revenue and reduce costs. Sasha has a track record of success developing strategies and managing teams to deliver measurable results for startup, turnaround, and large corporate clients.

    Original Title

    null

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Sasha has over 10 years of experience in marketing and customer service roles, with expertise in data analysis, lead generation, and client relationship management. She is skilled at quickly resolving issues, identifying inefficiencies, and implementing process improvements that increase revenue and reduce costs. Sasha has a track record of success developing strategies and managing teams to deliver measurable results for startup, turnaround, and large corporate clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    32 views2 pages

    1400 Portola DR - San Francisco, Ca: Sales Support

    Uploaded by

    api-25251342
    Sasha has over 10 years of experience in marketing and customer service roles, with expertise in data analysis, lead generation, and client relationship management. She is skilled at quickly resolving issues, identifying inefficiencies, and implementing process improvements that increase revenue and reduce costs. Sasha has a track record of success developing strategies and managing teams to deliver measurable results for startup, turnaround, and large corporate clients.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    1400 Portola Dr | San Fra ncisco, Ca

    s as ha @s as ha m ad f es . c om ( 4 15 ) 5 9 5 3 7 6 7

    A proc ess driven, client focused Manager with a unique ability to not lose sight of the "big picture" yet still be o bsessive about
    details particularly when it comes to communication, documentation, transferring knowledge, s haring information, and
    analyzing data in an effort to achieve target ed and measurable results.
    Over 10 y ears of varied levels of res ponsibility working in both B2B and SaaS focused start-up and turn-around interactive
    marketing environments helping to deliver solutions to customers that have a real impact on their business.
    Consistently recognized for accomplishments stemmed from quickly and effectively identifying and resolving problems or their
    potential by utilizing a wide variety of tec hniques and being able to foresee, adapt, and produce positive results in a lands cape
    where a change in priorities then had to occur to quickly match business needs.
    Adept at developing and deploying effective service delivery, call center, and quality control strategies
    Effortlessly recognizes patterns and us es the skill to manipulate data for wrangling, research, analysis, and val idation
    Has provided sales support through competitive research, lead generation, and pipeline management
    Maintains active partnerships with various Affiliate Marketing providers to advertise ecommerce services and products
    Experienced wit h developing printed materials, facilitating trainings, and creating policy and procedure manuals
    Knowledgeable in t he principles and processes for providing customer service, including needs assessment, meeting
    quality standards, and evaluation of customer satisfaction

    MICROSOFT OFFICE Word, Excel, Publisher, Outlook, & Powerpoint


    Advanced knowledge of efficient methods for using functions of Microsoft Office applications, including:
    Writing, utilizing, and testing macros to increase productivity
    Arranging dat a by including pivot tables, formulas for cell references, vlookup, and if/then logic
    Creating lists with sorting/ filtering enabled and protecting specific areas of a worksheet

    CRM Salesforce.com
    SFDC Administrator level access for importing, de -duplicating, merging, converting, and cleaning up of system data

    OPERATING SYSTEMS Microsoft Win98 Win95 WinME WinNT WinXP Win2000 Vista & Win7
    Experienced with performing extensive technical support, general trouble shooting of s oft ware and hardware failur es, and
    identifying net work problems when related to work station configurations including: hardware installations , software
    configuration changes, registry repairs, and regular maintenance

    SAN DIEGO STATE UNIVERSITY Bachelor of Arts, Communication 0 8. 9 1 - 05. 9 6

    Marin Software's SaaS offering is the "Marin Search Marketer"... an enterprise-class paid search management application
    that analyzes, manages, and optimizes large-scale SEM/PPC campaigns of companies with a minimum online marketing spend of
    $100k per month on paid search across Google, Yahoo, and MSN's Bing
    MARIN SOFTW ARE Research Associate, Team Lead 08. 08 - 09. 09 SALES SUPPORT
    Coordinated a team of 5 in conducting custom strategic investigation of prospective clients to identify and ve rify related
    information of the appropriate contacts responsible for their company's key word bidding. Trained new employees t o
    understand the standard operating procedures and us e of the CRM tool Sales force.com.
    major accomplishments:
    Determined best practices as the res olution to dashboard and data reporting issues after researching and identifying
    application solutions, enhancements, and system integrations while granted temporary Salesforce.com Administrator
    access
    Provided several new resources and methods of investigation for analyzing the exi sting online advertising pres ence of
    prospects that became instrumental qualifying leads generated for the inside sales team; this directly resulted in number of
    monthly conversions multiplying and the c ompany becoming the leading supplier in its space, ac quiring accounts
    managing $650 million of annual paid search spend with bidding on over 100 million keywords
    s a s h a @s as h am a d fe s .co m
    P AG E 2 OF 2

    Reply's primary service at the time was lead generation and performance-based online marketing... with a national network of
    17,000+ service providers receiving inquiries from OpenAuto, RealtyNow, AgentConnect, iMotors, and CarClub brands
    REPLY! INC Manager of Data Quality 06. 05 - 06. 07 CALL CENTER
    Responsible for daily conversion of leads generated from online ac quisition channels including SEM, internet marketing, and
    email campaigns. Scheduled 15 non-exempt, full-time employees to maintain 24x7 coverage of all brands; motivated
    department members to meet tight and constantly changing deadlines and to remain focused while numerous customer
    requests impacted the timing of the product approval and delivery. Supervised personnel, conducted performanc e evaluations,
    and interviewed new hire prospects for the department tasked with screening requests, verifying contact information, and
    confirming interest for follow-up information relating to real estate specifics or an upcoming new car purchas e. Forec asted
    daily workloads, balanced volume spikes, assessed workflow and resource demands, and reported on key metrics.
    major accomplishments:
    Multiplied revenues, achieving major improvements in speed and accuracy, by implementing new department validation
    procedures
    Reduced operating expenses, automating the lead review process, by integrating a 3rd party data verification provider
    TA RGUSInfo
    Insured round-the-clock coverage as business needs dictated by creating, assembling, training, maintaining, and
    managing a nationwide team of 20+ long term independent cont ractors with varying availabilities and ultimate flexibility
    Introduced, monitored, and impleme nted an inspection process to track discovered XML data issues from outsourc ed lead
    providers and evaluate issues relat ed to product quality
    Identified various system problems and suggested solutions by collecting data examples, capt uring the surrounding f acts,
    and drawing valid conclusions

    REPLY! INC Senior Account Manager 06. 04 - 06. 05 CLIENT SERVICES


    Acted as the primary cont act and customer issue escalation point for Reply!s major automotive services clients. Processed
    monthly billings and oversaw retention efforts; responsible for approving the service suspension of delinquent or breach
    accounts prior to the expiration of contracts. Implemented overall roles and responsibilities, direction, and leadership of C lient
    Services department staff.
    major accomplishments:
    Developed strategies to drive efficient operations and profitability by creating and implementing an audit process to
    determine and resolve service standard compliance issues
    Independently identified and investigat ed a 3 -year-old database issue that failed to report over $870,000 in past-due,
    uncollected revenue and caused premature account closure, exposing serious billing inaccuracies when compared to the
    services rendered
    Successfully collected over 60% of the discovered lost revenue by establishing procedures to generate doc ument ation of
    the identified billing and reporting error and overseeing the negotiation of balances due

    REPLY! INC Client Services Specialist 06. 03 - 06. 04 CUSTOMER SERVICE


    Accountable for staff scheduling, payroll, human resource coordination, product control, staff training, and managing contracts.
    Served as primary account manager and key contact for various strategic client accounts.
    major accomplishments:
    Increased ROI and reduced losses caused by wasteful practices by implementing an improved protocol for managing
    member accounts after identifying, documenting, and presenting client service process inefficiencies to upper
    management

    REPLY! INC Regional Sales Executive 04. 03 - 06. 03 BUSINESS DEVELOPME NT


    GIGANTIC INC Event Staff Coordinator 10. 99 - 04. 06 BAR & CLUB
    BANK OF AMERICA Research Analyst 10. 97 - 11. 99 INTERACTIVE BANKING
    MIDW EST TV/RADIO (CBS) Market Research Analyst 09. 96 - 07. 97 COMMERCIAL RADIO
    PRINCESS RESORT Assistant to the F&B Director 06. 96 - 07. 97 HOTEL MANAGEMENT
    ASSOCIATED STUDENTS Executive Vice President 05. 95 - 05. 96 SDSU AUXILIARY

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy