Users Guide

Table of Contents

Beyond the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting your printer with a parallel printer cable. . . . . . . . . . . . . . . . . . . 3

Setting up your printer with a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
More information about your printer software . . . . . . . . . . . . . . . . . . . . . . . 26

Printing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printing Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Printing Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printing Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Printing Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printing Iron-On Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Printing Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

How to choose paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Finding the HP print settings box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How to print on standard paper sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
How to print on different paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
How to print on both sides of the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
How to create a mirror image of your document . . . . . . . . . . . . . . . . . . . . . 36
About color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
About pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Navigating the Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The HP DeskJet Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Maintaining your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Increasing printer performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Environmental Attributes of the DeskJet Printer. . . . . . . . . . . . . . . . . . . . . . .74

Navigating the Users Guide

Use the navigation controls at the bottom of each page to
move through the guide:
Go to the Table of Contents

Acrobat Reader provides a number of ways to page through a

document. You may use the navigation buttons in the toolbar.
Previous Page
First Page

Next Page
Last Page

Goes to previous view

Goes to next view

Go to previous page
Go to next page

You may also press the arrow keys or choose an action from the
View menu. Refer to the Acrobat Reader Online Guide for more
information.

Print this page

Setting Up Your Printer

Your HP DeskJet printer is designed for connection to your
computer using either of the following cables:
Parallel printer cable You can use this method when your
computer is running either Windows 3.1x, 95, 98, or NT 4.0.
See Connecting your printer with a parallel printer cable on
page 3 for instructions.
Universal Serial Bus (USB) cable This method is only
supported if you are running Windows 98 on your computer.
See Setting up your printer with a USB Cable on page 14 for
instructions.

Connecting your
printer with a parallel
printer cable
Note: If you are using a USB cable for communications
between your printer and your computer, see page 14.

The printer cable is not supplied with the printer. You must
purchase the printer cable separately. See page 70 for ordering
information.

Step 1: Unpack your printer

1 Remove the packing material and the packing tape from the
outside of the printer.

2 Open the top cover. Remove both pieces of plastic packing

material from the inside of the printer.

3 Close the top cover.

Step 2: Connect parallel cable

4 Plug the other end into the computer, and tighten the screws.

Youll need to buy a printer cable that supports bi-directional

communication (IEEE 1284-compliant), such as HP part number
C2950A.
1 Make sure both the printer and the computer are turned off.
2 Lift the cable access door on the back of the printer.
3 Plug the end of the cable that does not have screws attached
into the printer. Snap both clips into the notches.

Cable access door

Step 3: Plug in the power

5 Plug the other end of the power cord into an electrical outlet.

1 Leave the computer and the printer turned off.

2 Lift the cable access door on the back of the printer.

3 Plug the power adapter cord firmly into the connector on the
back of the printer.
4 Plug the appropriate end of the power cord into the power
adapter.

5
4

Note: Always use the Power button on the front of the

printer to turn the printer on and off. Using a power strip,
surge protector or a wall outlet switch to turn the printer on
and off may cause premature failure.

Step 4: Insert print cartridges

1 Press the Power

4 Carefully remove the protective vinyl tape from the tri-color

and black print cartridges.

button to turn on the printer.

The Power light comes on and the Print Cartridge

blinks.
2 Open the top cover.

light

The cartridge cradle moves to the center of the printer.

Note: Be sure not to touch the ink nozzles or the copper

electrical contacts. Also, do NOT remove the copper strip;
these are electrical contacts required for proper operation
of the print cartridges.
Black
Print
Cartridge

Tri-color
Print
Cartridge

Vinyl Tape

Vinyl Tape
Ink Nozzles

3 Remove the print cartridges from their individual packages.

Ink Nozzles

5 For each print cartridge, lift the cradle latch inside the printer.
With the copper electrical contacts toward the rear of the
printer and the print cartridge held vertically, push the print
cartridge firmly down into the appropriate cradle.

Insert the black print cartridge in the right cradle, and insert
the tri-color print cartridge in the left cradle. You must insert
both print cartridges for the printer to operate.

Note: If the Print Cartridge

light continues to blink or

if the cradle doesnt move to the right side of the printer,
take out both cartridges and reinsert them.
When a print cartridge starts to run out of ink, replace it. If
you do not have a replacement, leave the empty print
cartridge in the cradle of the printer. The printer will not
print with only one print cartridge installed.
We recommend you keep spare print cartridges on hand.
When buying print cartridges, check the part numbers
referenced below carefully to make sure you are buying
the right print cartridges for your printer. These print
cartridges have been specifically designed to work with
your printer to produce results that are always clear,
always sharp.

6 Close the latch.

You will hear a click and feel resistance when the latch is
pushed down.
7 Close the top cover.

840C, 842C, and 843C require:

Black HP No. [15] (equivalent to C6615 Series)
Tri-Color HP No. [17] (equivalent to C6625 Series)

The Print Cartridge

light continues to blink for awhile
and then goes off. (Youll hear the cartridge cradle return to
its home position on the right side of the printer.)

Step 5: Load paper in your printer

1 Pull out the IN tray and slide the paper-width and paperlength adjusters out as far as possible to make room for the
paper.

2 Remove a stack of paper from its packaging. (Make sure all

the paper in the stack is the same size and type.) Tap the
stack on a flat surface to even it up.

Flip up the OUT tray for a better view of the IN tray.

OUT Tray
IN Tray

Paper-length
adjuster

3 Load the paper into the IN tray, printable side down. The IN
tray holds up to 10 mm or 3/8 inch at a time.
4 Push the paper toward the back of the paper tray until it
stops.

Paper-width
adjuster

5 Slide both paper adjusters to fit snugly against the papers

edges. Make sure the paper lies flat in the tray and that the
paper fits under the tab of the paper-length adjuster.

Step 6: Install the printer software

Before you can use your new HP DeskJet printer, you must
install the printer software on the computer from which you will
print. Your printer software is located on the CD included with
your printer.
From time to time, Hewlett-Packard provides updated printer
software. Go to Printer Software on page 54 for information
on obtaining updated printer software.

Before You Begin

1 Make sure the computer is fully set up and operational.

6 Slide the IN tray all the way back in.

Flip the OUT tray back down if its up.

2 Make sure that the printer is properly set up and ready to

print using the instructions provided earlier.
3 Make sure that the printer is connected to the computer with
a parallel printer cable and that no peripheral devices (such
as scanners, backup units, and switch boxes) are installed
between the printer and the computer.
4 Make sure both the printer and the computer are turned on.

10

5 Close any software programs that are open and running on

the computer, except the HP DeskJet installer, Windows
Explorer, or Program Manager. See page 26 for instructions
on how to close software programs.
6 Follow the installation instructions for your computers
operating system.

Installing the printer software from the CD

Note: If the New Hardware Found box appears during the
installation procedure, click the X in the upper-right corner
of the box, or click Cancel.
1 Insert the HP printer software CD into your CD-ROM drive.
For Windows 95, 98, and NT 4.0, do the following:
a. From the taskbar, select Start Run.
b. Type the identifier of your computers CD-ROM drive,
then type setup.exe. For example, D:\setup.exe.
c. Click OK.
For Windows 3.1x, do the following:
a. In the Program Manger, select File Run.
b. Type the identifier of your computers CD-ROM drive,
then type setup.exe. For example, D:\setup.exe.
c. Click OK.

Note: If you dont know which drive letter is for

your CD-ROM player, open Windows Explorer or
File Manager and look for the letter next to the
CD-ROM icon.

11

2 When the opening screen appears, click Install HP DeskJet

840C Series Printer Software. (Your printer model number
will be on the install button.)
3 When the HP License Agreement box appears, read the
agreement and click Accept.
4 Do one of the following:
If the printer is turned on and is connected to the computer
with the parallel printer cable, the setup program
automatically detects the printer and the port to which it
is connected. Then, proceed to step 5.
OR
If the printer is turned off or if the connection to the
computer has not yet been made with the parallel printer
cable, the setup program asks you to specify which port to
use for the printer. Select an LPT-type port; the default
setting of LPT1 is appropriate for most computers. Click
Next and proceed to step 5.

5 Follow the instructions on the screen.

If something goes wrong, go to If you have problems
installing on page 13.

Note: The HP DeskJet 840C Series printer is

automatically set as the default Windows printer. If you
find that it is not the default Windows printer, go to
Setting the HP DeskJet Printer as the Default on page 26.

Note: If you need the printer software on floppy disks:

Contact your local HP Customer Care Center, listed on
page 55.
OR
If you have access to a computer with a CD-ROM drive,
insert the printer software CD in this computers CD-ROM
drive and begin the software installation. When the
opening screen appears, select Make diskettes of your
printer software.

12

If you have problems installing

Make sure your printer is on and all connections are firm.
Exit your software programs. Then turn off the computer and
the printer. Turn on the printer, then turn on the computer.
Close any virus protection programs that are running on your
computer. Either right-click the virus protection programs
icon on the taskbar and select Disable, or click the x in the
upper-right corner of the virus protection programs open
window.
Uninstall the printer software using the instructions on
page 27 then repeat the installation procedure.
If youre still having problems with the installation, call an
authorized HP dealer or HP Customer Care representative.
For the phone number of the support center nearest you,
see HP Customer Care by Phone on page 55.

13

Setting up your printer

with a USB Cable

USB Step 1: Unpack your printer

1 Remove the packing material and the packing tape from the
outside of the printer.

Note: The USB cable set up requires Windows 98. If you

are using a parallel cable for communications between
your printer and your computer, see page 3.

What is USB?
Universal Serial Bus (USB) makes it easy to connect devices to
your computer without having to open your PC. USB uses a
standard port and plug combination for connecting devices like
printers, modems, scanners, and digital cameras. It also offers
the benefit of being able to easily add, remove, and move
devices.
USB is an option to customers who want to print from Windows
98 across the USB cable. If your computers USB port is enabled
and properly set up, you can connect your HP DeskJet printer
to it or to a chain of USB devices via a USB cable.

14

2 Open the top cover. Remove both pieces of plastic packing

material from the inside of the printer.

USB Step 2: Plug in the power

Note: Do NOT connect your USB cable between the printer
and the computer. Make sure that the USB cable is NOT
plugged into the computer at this point in the setup.
1 Leave the computer and the printer turned off.
2 Lift the cable access door on the back of the printer.
3 Plug the power adapter cord firmly into the connector on the
back of the printer.
4 Plug the appropriate end of the power cord into the power
adapter.

3 Close the top cover.

15

5 Plug the other end of the power cord into an electrical outlet.

USB Step 3: Insert print cartridges

1 Press the Power

button to turn on the printer.

The Power light comes on and the Print Cartridge

blinks.
2 Open the top cover.

light

The cartridge cradle moves to the center of the printer.

5
4

Note: Use only the Power button on the front of the

printer to turn the printer on and off. Using a power strip,
surge protector or a call outlet switch to turn the printer on
and off may cause premature failure.

16

3 Remove the print cartridges from their individual packages.

4 Carefully remove the protective vinyl tape from the tri-color
and black print cartridges.

Note: Be sure not to touch the ink nozzles or the copper

electrical contacts. Also, do NOT remove the copper strip;
these are electrical contacts required for proper operation
of the print cartridges.
Black
Print
Cartridge

5 For each print cartridge, lift the cradle latch inside the printer.
With the copper electrical contacts toward the rear of the
printer and the print cartridge held vertically, push the print
cartridge firmly down into the cradle.
Insert the black print cartridge in the right cradle, and insert
the tri-color print cartridge in the left cradle. You must insert
both print cartridges for the printer to operate.

Tri-color
Print
Cartridge

Vinyl Tape

Vinyl Tape
Ink Nozzles

Ink Nozzles

17

6 Close the latch.

You will hear a click and feel resistance when the latch is
pushed down.
7 Close the top cover.
The Print Cartridge
light continues to blink for awhile
and then goes off. (Youll hear the cartridge cradle return to
its home position on the right side of the printer.)

Note: If the Print Cartridge

light continues to blink or

if the cradle doesnt move to the right side of the printer,
take out both cartridges and reinsert them.
When a print cartridge starts to run out of ink, replace it. If
you do not have a replacement, leave the empty print
cartridge in the cradle of the printer. The printer will not
print with only one print cartridge installed.
We recommend you keep spare print cartridges on hand.
When buying print cartridges, check the part numbers
referenced below carefully to make sure you are buying
the right print cartridges for your printer. These print
cartridges have been specifically designed to work with
your printer to produce results that are always clear,
always sharp.
840C, 842C, and 843C require:
Black HP No. [15] (equivalent to C6615 Series)
Tri-Color HP No. [17] (equivalent to C6625 Series)

18

USB Step 4: Load paper in your printer

1 Pull out the IN tray and slide the paper-width and
paper-length adjusters out as far as possible to make room
for the paper.

2 Remove a stack of paper from its packaging. (Make sure all

the paper in the stack is the same size and type.) Tap the
stack on a flat surface to even it up.

Flip up the OUT tray for a better view of the IN tray.

OUT Tray
IN Tray

Paper-length
adjuster

3 Load the paper into the IN tray, printable side down. The IN
tray holds up to 10 mm or 3/8 inch at a time.
4 Push the paper toward the back of the paper tray until it
stops.

Paper-width
adjuster

19

5 Slide both paper adjusters to fit snugly against the papers

edges. Make sure the paper lies flat in the tray and that the
paper fits under the tab of the paper-length adjuster.

USB Step 5: Insert printer software CD in the

computer
Note: Make sure the computer is operational, meets the
minimum system requirements and that its USB port is
enabled and properly configured. See Problems with your
USB installation? on page 24 for more information.
1 Turn on the computer and wait for Windows 98 to start.
2 Insert the HP printer software CD into your CD-ROM drive.

6 Slide the IN tray all the way back in.

Flip the OUT tray back down if its up.

20

USB Step 6: Connect USB cable

1 Lift the cable access door on the back of the printer.
2 Plug one end of the USB cable into the USB port on the
printer.

USB Step 7: Install USB and printer software

Note: You can also refer to steps 8a through 8h on the
USB Cable Setup Quick Start Poster

1 After a few seconds, the Add New Hardware Wizard screen

appears.

Note: If the Add New Hardware Wizard screen does not

appear, your computer may not be USB-enabled. You can
still enjoy the full capabilities of your HP DeskJet 840C
Series printer by connecting the printer to the computer with
a parallel cable. Go to Connecting your printer with a
parallel printer cable on page 3 for setup instructions.
2 Click Next.
3 Plug the other end into any USB port on the computer.

21

3 Click Next in this screen, too.

5 Double-click the CD or disk drive icon, which ever is

appropriate for the type of media you are installing from.
Click on the win98usb folder then click OK to close the
Browse screen and return to the Wizard.

4 Select Specify a location and then click the Browse button.

Do NOT click Next.
6 Click Next.

The Add New Hardware Wizard searches for the win98usb

driver. If Windows is unable to find a driver, click Back to
return to Step 4.
22

7 When the driver file is located, click Next.

The driver file is installed on your computer.

8 When you are notified that installation of the USB software is
completed, click Finish.

9 Soon the opening screen for installing the HP DeskJet

printer software appears. Click Next.

10 When the HP License Agreement box appears, read the

agreement, then click Accept.

If something goes wrong with the USB software installation,

go to Problems with your USB installation? on page 24.

23

11 If you are notified that the HP DeskJet printer port could not
be located, select the USB port. Then click Next.

Problems with your USB installation?

12 Follow the on-screen instructions.

How can I determine if my computers USB port

is enabled?

If something goes wrong with the printer software

installation, go to If you have problems installing on
page 13.

Note: The HP DeskJet 840C Series printer is automatically

set as the default Windows printer. If you find that it is not the
default Windows printer, go to Setting the HP DeskJet Printer
as the Default on page 26.

First, follow the installation instructions beginning on page 14.

If you dont see the Add New Hardware Wizard screen after
connecting your printer to your computer, perform these steps:
1 In Windows 98, select Start Settings Control Panel.
2 Double-click the System icon.
3 Click the Device Manager tab.
4 Click the plus (+) icon before the Universal Serial Bus
Controller item.
If you see a USB host controller and a USB root hub listed,
USB is probably enabled. If your printer is connected through
another USB device or hub, connect your printer directly to
the USB port on the computer. Also, make sure the cable
connections are firm. (USB hubs are hardware devices into
which you can plug multiple USB cables.)
If you do not see these devices listed, refer to your computers
documentation or contact the manufacturer for more
information on enabling and setting up USB. Remember, you
can always use a parallel cable to connect your printers
parallel port to your computer.

24

I accidentally cancelled the USB installation the

first time I connected my HP DeskJet printer to my
computer. How do I get it to appear again?
To redisplay the USB installation screens:
1 Disconnect the USB cable from your printer.
2 Insert the printer software CD (or Disk 1 if you have diskettes)
into your computer.
3 Click Start Run.
4 Browse to your disk drive and select Setup, then click Open.
5 The setup.exe file will appear in the dialog box. Click OK.
6 Select the Remove HP DeskJet 840C Series Software
option.
7 Connect the USB cable to your printer again. The USB
installation screen should appear again.
8 Continue with the first step of USB Step 7: Install USB and
printer software on page 21.

When I install the USB software, I get an Unknown

device is found message.
Disconnect the USB cable, remove the printer software, and turn
off the computer and printer. Unplug the electrical power to the
printer, then reconnect your printer and restart the USB
software installation.

After I installed my printer, why isnt my HP

DeskJet printer assigned to an LPT printer port in
the Print dialog box of my software application?
USB uses a different naming convention for USB devices. After
the printer has been installed, you see USB/DeskJet 840C/
(serial number of your printer).

How can I increase printing speed?

When operated on a USB chain, your printer may become
slower if other USB devices or software applications are being
used while youre printing. For optimal print performance, avoid
using other devices in the USB chain while printing.

25

More information about your

printer software
Closing Software Programs
Before installing the printer software on a computer, close any
virus protection programs or other software programs that are
open and running on the computer, except the HP DeskJet
installer, Windows Explorer, or Program Manager.

For Windows 95, 98 or NT 4.0:

Right-click on the software programs name or icon on the
taskbar. Select Close. Repeat these steps for each open
software program except Windows Explorer.

Setting the HP DeskJet Printer as the Default

For Windows 95, 98 or NT 4.0:
1 From the taskbar select Start Settings Printers.
2 Right-click the HP DeskJet 840C Series Printer icon and
choose Set As Default.

For Windows 3.1x:

1 In the Program Manager, open the Main program group.
2 Double-click Control Panel to open it, then double-click
Printers.
3 Select the HP DeskJet 840C Series Printer from the
Installed Printers list, and then click Set As Default Printer.
4 Click Close and exit the Control Panel.

For Windows 3.1x:

1 While holding down the Alt key, press the Tab key to locate
an open software program.
2 When you locate an open software program, release both
keys.
3 Select File Exit.
4 Repeat these steps for each open software program, except
Program Manager.

26

Uninstalling the printer software

For Windows 3.1x:

If you need to uninstall the printer driver for your HP DeskJet

printer for any reason, perform one of the steps listed below for
your operating system. If something unexpected happened
during installation, the safest method is to run the uninstall
utility directly from the CD or disks, rather than from the
uninstall program that was placed on your hard drive.

Perform one of the following:

For Windows 95, 98 and NT 4.0:

Perform one of the following:
Insert the printer software disk (either Disk 1 or your CD) into
your computer and run Setup.exe. Select the option to
Remove HP DeskJet 840C Series Software.
OR
From the taskbar, select Start Programs HP DeskJet
840C Series HP DeskJet 840C Series Uninstall.
OR

Insert the printer software disk (either Disk 1 or your CD) into
your computer and run Setup.exe. Select the option to
Remove HP DeskJet 840C Series Software.
OR
In the Program Manager, locate your HP DeskJet Series
group. Double-click the Uninstall icon to uninstall your
printer software.

Printing from DOS

If you are using DOS, information can be found in a text
document (dosread.txt). This document is on the printer
software CD in the \<language code>\djcp\ directory. For
example, enu is the language code for English, so dosread.txt
is located in the \enu\djcp directory. For a list of language
codes, see page 73. If you have diskettes, the file is located on
the HP DeskJet Control Panel for DOS Diskette.

From the taskbar, select Start Settings Control Panel.

Then click Add/Remove Programs and select HP DeskJet
840C Series (Remove only).

27

Printing Basics
How to choose paper
Most plain photocopy paper, postcards, index cards,
transparencies, envelopes and labels work fine in your printer,
particularly paper that is marked for use in inkjet printers. To
get the best results, use one of the Hewlett-Packard papers,
which were developed especially for HP inks and your printer.
What to consider:
Size. You can use any size paper that fits easily within the
paper adjusters of the printer.
width = 3 to 8.5 inches
(77 to 216 mm)
length = 5 to 14 inches
(127 to 356 mm)

Weight. You can choose from a wide range of paper weights.

Use 20-24 lb or 75-90 g/m2 plain paper for multipurpose,
everyday use.
Brightness. Some papers are whiter than others and produce
sharper, more vibrant colors. Use HP Premium Photo Paper,
Glossy or HP Premium Plus Photo Paper, Glossy or Matte for
printing documents with photographs. Use HP Bright White
Inkjet Paper or HP Premium Inkjet Paper for documents with
any other pictures.
Surface smoothness. The smoothness of the paper affects
how crisp the printing looks on the paper. Glossy, coated
paper works well for pictures and charts (where you want
crisp lines with intense, high-quality colors).
Opacity. Opacity refers to the degree to which printing on
one side of the paper shows through to the other side. Use
paper high in opacity (or thicker paper) for two-sided
printing. HP Premium Brochure and Flyer Paper is ideal for
two-sided projects.
28

Get the Right Paper

Your HP DeskJet printer is designed to work well on most
common office paper types and with quality 25% cotton bond
paper. Because your printer uses ink to produce an image,
paper that accepts ink well produces the best results. Be sure to
test a variety of paper types before buying large quantities.
HP papers are available at most computer supply stores. See
Supplies and accessories on page 70 for paper ordering
information.

Paper in poor conditionwith tears, dust, wrinkles, curled or

bent edges, or paper that doesnt lie flatcould jam the
printer.
Envelopes with thick or crooked edges; envelopes that are
damaged, curled, wrinkled, or irregularly shaped; envelopes
that are shiny or embossed; or envelopes with clasps or
windows.

Paper that Might Not Work

Highly textured stock, such as linen, might not print evenly;
the ink could bleed into these papers.
Extremely smooth, shiny, or coated papers not specifically
designed for inkjet printers could jam the printer and might
actually repel ink.
Multi-part forms (such as duplicate or triplicate forms) could
wrinkle in the printer or get stuck; the ink is also more likely
to smear. In addition, only the top page is printed.

29

Finding the HP print settings box

After you lay out the page and choose the text, pictures, fonts,
and colors from your software program, you need to select
settings such as paper type, paper size, orientation, and print
quality in the HP print settings box. Where is it?

3 If you still dont see the box, click Setup, Options, or

Properties.

...Or Try This

1 If Print isnt there, click Printer Setup or Print Setup.

The way you get there varies depending on the software

program and the operating system youre using. Try these
strategies from the File menu of your document, and youre
sure to get there.

Try This...
1 Click File and then click Print.
2 Then click whichever button you seeSetup or Options.

2 Then click whichever button you seeProperties, Setup, or

Printer.
30

...then click a tab, and then click a setting.

Save time and ink.

Click Draft mode. Draft is
recommended for
printing test pages and
proofing drafts.

Save money and trees.

Print on both sides of the paper.

Show your finished work at its best.

Click Best print quality. Best is
recommended for photographs
printed on photo paper.

Select the appropriate settings.

Choose the correct paper size and type for the job.

Flip the image.

Click Mirror Image.
This is great for
iron-on transfers.

Save time and color ink.

Click here to print drafts of
color documents in
shades of gray

Note: Features and wording on the HP print settings box

tabs may differ from that shown here depending on your
printer model.

Manage your ink and

drying time.
Use sliders to adjust the
amount of ink on the
page, and to allow for
extra drying time.

31

How to print on standard

paper sizes

Choose orientation, two-sided printing, multiple page

printing, mirror image, and poster printing options on the
Features tab.

1 Check your print settings.

Choose your print settings in the HP print settings box. (See
Finding the HP print settings box on page 30.)
Choose print quality, paper size, and paper type on the
Setup tab.

Click the Features tab.

Click the Setup tab.

First click the down

arrow, and then click
your selection.

Choose color options on the Advanced tab.

Click the Advanced tab.

Click OK to save.

32

2 Click OK in the Print box of your software program to save

your settings and start printing.
The next time you want to print this document, you can use
the Print button at the top of the screen in your software
program simply click it to print one copy using the same
print settings.
Thats all there is to it. The printer prints one page at a time until
it finishes, delivering each printed page neatly into the printers
OUT tray.

While youre printing

It takes a few moments for the printing to start, because the
printer is receiving information from the computer. During
printing, the printer might pause occasionally to receive more
information. (Dont worry, its normal.)

If you run out of paper before youre finished

The printer prompts you to add more paper. Load the paper in
the IN tray and press Resume .

If something goes wrong

Sometimes, in spite of your best efforts, something goes wrong
during printing. Maybe a sheet of paper jams in the printer or
nothing happens at all. See Solving Common Problems in
your Reference Manual.

33

How to print on different paper sizes

2 Type the dimensions of the paper in the User Defined Paper

Size dialog box, and click OK.

Most of the time, when you print on plain paper, cards, labels,
and envelopes, you select one of the standard sizes in the
Paper Size box on the Setup tab of the HP print settings box.
However, youre not limited to the sizes listed. Just make sure
that the size of the paper falls within the following dimensions
(so both of the printer rollers can pick up the paper):
Width: 3 to 8.5 inches (77 to 215 mm)
Length:5 to 14 inches (127 to 356 mm)
Then follow these steps:
1 In the HP print settings box, click the Setup tab, and then
select User Defined Paper Size in the Paper Size list. (See
Finding the HP print settings box on page 30.)

3 Load the paper in the printer, and print as you would for
normal paper sizes.
4 For small paper sizes, be sure to push the small slider snugly
against the paper as described in Printing Cards on
page 42.
Remember to reset the software for the paper in the IN tray after
printing completes.

Click User Defined

Paper Size.

34

How to print on both sides of the

paper

Book option

The easiest way to save paper is to print on both sides. Just put
the paper through the printer twice: the first time through it
prints the odd-numbered pages and the second time through it
prints the even.
1 Load the paper in the IN tray.
Make sure that theres no paper in the OUT tray.
2 In the HP print settings box, click the Features tab. (See
Finding the HP print settings box on page 30.)
3 Then click Book or Tablet. Use Tablet when the sheets of
your document will be bound at the top edge. Use Book
when the sheets of your document will be bound on the left.

Odd-numbered pages
print first.

Reload to print the evennumbered pages.

Tablet option

4 Print your document.

The printer automatically prints only the odd-numbered
pages. The printer then displays a message on your
computer screen, telling you how to reload the paper.
5 Load the printed pages back in the IN tray of the printer.
The following illustrations show how to Load the paper back
in the printer for the Book option and the Tablet option.
Odd-numbered pages
print first.

Reload to print the evennumbered pages.

35

6 When the paper is properly loaded into the IN tray, flip the
OUT tray down and click Continue.
The printer prints the even-numbered pages on the reverse
side of the odd-numbered pages.
After printing, remember to uncheck the Two-Sided Printing
option on the Features tab.

How to create a mirror image of

your document
When you print a mirror image, the text and pictures are
reversed (mirrored), from what you see on your computer
screen.
Print a mirror image when you use an iron-on transfer. The
image you print on the transfer paper is flipped back to its
original orientation when you iron it onto the cloth. This is
especially important if your transfer contains text.
You might want to flip a document before printing it on a
transparency: then you can make notes on the back of the
transparency and easily wipe them off without scratching the
transparency.

The original

The flipped document

36

1 Load the paper in the IN tray, printable side down.

If youre printing transparencies, go to Printing
Transparencies on page 49. If youre printing iron-on
transfers, go to Printing Iron-On Transfers on page 51.
2 In the HP print settings box, click the Features tab, and then
click Mirror Image. (See Finding the HP print settings box
on page 30.)
3 Print your document.
The text and pictures are reversed. Hold the printout up to a
mirror to see how the final product will look.
After printing, remember to:
Click the Mirror Image box again to clear it.
If you used transparencies or iron-on transfer paper, replace
it with whatever type of paper youll be using next.

37

About color

How to turn off color

Your HP DeskJet printer prints in color when a color-capable

software program is used with the printing software. Believe it or
not, your color printer prints with only four colorscyan,
magenta, yellow, and black. By printing overlapping dots of
different intensity and color, it creates practically any color you
can imagine.

The color text and pictures that you create in your documents
automatically print in color. You can print drafts of your
documents in grayscale if youre going to photocopy them in
black and white, or if you want to save time and ink.
In the HP print settings box, click the Advanced tab, and then
click Print in Grayscale. (See Finding the HP print settings
box on page 30.)
A means that color is
turned off.

Cyan

Magenta

Yellow

Black

Now your color documents print in shades of gray until you

clear this setting.

Your printer is especially smart about printing color. It uses

HPs exclusive technology called PhotoREt! When you print a
document in color, the printer marks each element in your
documenttext, full-color photographs, and graphics (such as
pie charts with solid blocks of color)and renders each at its
vivid best. (If you use the photo cartridge when you print color
photographs, youll get photo-quality images!) Not only is the
color quality high, for whatever youre printing, but its also less
expensive than making color copies at a copy shop.

38

About pictures
Pictures (also called graphics) include photographs,
illustrations, charts, and decorative elements.
Photographs

Charts and
Graphs

Decorative
elements

Illustrations

100,000

Use ready-made clip art. You can purchase libraries of clip art
from a variety of sources or browse the Internet for whats
available there. Look through computer magazines for the
names of companies that sell clip art. Theyll be happy to
send you full-color pictures of their extensive offerings.
Or browse in the art sections of bookstores for books of
copyright-free pictures.

80,000

60,000

40,000

20,000

0
1992

1994

1996

2000

How to get a picture on your computer

To put a picture in a computer document, you first need to
convert it into an electronic form (a computer file). Then its
simple to copy it into a documentthe guide for the
application youre using tells you how. Here are some
possibilities for getting your pictures into an electronic form:
Draw the pictures, using the drawing tools in a software
application.

Remember that it is against the law to copy any photograph

unless you have been given specific permission to do so by
the person or company who owns the original.
Scan the pictures yourself. Use your own scanner and its
instructions. Save the files onto a hard disk, floppy disk or
CD. Open your software program and follow its instructions
to import the file into your document.

39

 Get your photos scanned at your local camera shop. For a

small fee, you can have an entire roll of photos put on a CD
or floppy disk. Be sure to ask your camera shop to also put a
CD-viewing program on the CD with your photos. Open your
software program and follow its instructions to import the file
from floppy disk or CD into your document.

Take a digital photo. A digital camera bypasses film entirely

and turns the photo into a computer file.

40

Beyond the Basics

With the printing basics down, youre ready for some results.
Here are some ideas for printing on different paper types.
Greeting cards, business cards, recipe cards, or
invitations to opening night.
Bannerswelcome back the home team, or
announce a new addition to the family.

Envelopeseither one at a time or as a stack.

Transparencies for that important overhead

presentation.
Iron-on transfers on t-shirts printed with your
company logo.

Photographsmake personalized buttons, name

tags, or photographic calendars.
Labelsscan your logo in full color, and add it to
your company address to print distinctive labels for
packages and manila envelopes.

41

Printing Cards
Use your printer to print on index cards, recipe cards,
greeting cards, business cards, or postcardsor any card size
included in the Paper Size list on the Setup tab. You can print
on other sized cards, too. If the dimensions of your card arent
the same as those shown in the Paper Size list, see How to print
on different paper sizes on page 34.

4 Slide the paper-width adjuster to the right until it fits snugly

against the cards. If the cards are too small to be held
securely by the paper-length adjuster, push the small slider
until it fits snugly against the edge of the stack.

1 In the HP print settings box, click the Setup tab, and then
select a card in the Paper Size drop-down box. (See Finding
the HP print settings box on page 30.)

Small
slider

2 Slide out the IN tray, slide out the paper adjusters, and flip
up the OUT tray.
3 Load a stack of up to 30 cards ( 6 mm or 1/4 inch) in the IN
tray.
Make sure the orientation of the cards matches the
orientation youve selected in your software program.

5 Push in the IN tray and flip down the OUT tray.

6 Print the cards.
After printing, remember to:
Change the Paper Type and Paper Size in the HP print
settings box to match whatever youll be printing on next.
Remove any cards from the IN tray and replace them with
whatever paper youll be printing on next.

42

Printing Banners
We encourage you to use HP Banner Paper for
the very best results. When you use HP Banner Paper, your
banners print with brighter color and denser blacks than if you
use other banner paper. Its easy to use, tooyou dont have to
tear off those pesky perforated strips! Look for it at a large
office supply store.
However, if you use computer or z-fold paper for your banners,
we recommend that you use 20-pound or 75-g/m2 paper.
Always fan the paper to fluff it before loading it.

1 In the HP print settings box, click the Setup tab and then click
Banner Printing.
2 Make sure that HP Banner Paper is selected as the Paper
Type. When you click Banner Printing, HP Banner Paper is
automatically selected.
3 Select Banner [(Letter (8.5 x 11 in.)] or Banner [(A4 (210 x
297 mm)] as the Paper Size. (Go to Finding the HP print
settings box on page 30.)
4 Flip the banner switch up.
The OUT tray lifts slightly, enabling the printer to pick up the
banner paper.

Note: You must select the Banner setting on the Setup

tab of the HP print settings box, and flip the banner switch
to the up position, when printing an banner paper.

Follow your software instructions:

The software program youre using might require special
settings before it prints banners correctly on your printer.
Check the HP DeskJet 840C Series Printer Release Notes (which
were installed on your computer with the printer software) for
information regarding your specific software program.

Flip the banner

switch up

5 Remove all paper from the IN tray.

43

6 Get the banner paper ready for the printer:

a. From the stack of banner paper, tear off the number of
sheets you need to print the banner. (You must have at
least five sheets in the stack.)
b. Tear off and discard the perforated strips, if there are any.
c. Fan the stack so that the pages dont stick together in the
printer.

7 Put the paper into the lower IN tray so that the unattached
edge is at the top of the stack. Insert the stacks top edge first
into the IN tray until it stops.

Unattached edge

8 Slide the paper adjusters so that they fit snugly against the
edges of the paper stack.
9 Push the IN tray back in.
10 Print the banner.
Youll notice that the printer goes through some start-up
movements before it starts printing. Also, banner printing
takes a while; it might be several minutes before you see the
results.
11 After your banner is printed, if the Resume light is
blinking, press the Resume button as many times as
needed until all the banner paper is out of the printer.
After printing, remember to:
Click Banner Printing in the HP print settings box to clear it.
Change the Paper Type to match whatever you will be
printing on next.
Flip the banner switch down.
Put paper into the IN tray.

44

Printing Photographs
Printing photographs is similar to printing any other
color image. The main differences are paper and print quality
selections. For best results when printing photographs, use one
of HPs photo papers. For a list of available photo paper
products and ordering information, see page 71.

3 Load the paper as you would for normal printing.

Make sure you insert the paper printable side down.

1 In the Setup tab of the HP print settings box, select a photo

paper for the Paper Type. (See Finding the HP print settings
box on page 30.)
2 Make sure Best print quality is selected. When you select an
HP photo paper, this option is automatically selected.
PhotoREt also becomes available. This feature can only be
disabled (unchecked) when an HP photo paper is selected.

Note: PhotoREt automatically sets the best print speed

and quality for your image. If this feature is disabled
(unchecked), the image is printed at the highest available
resolution compatible with your settings (up to 600 x 1200
dpi); however, the image will print significantly slower and
will temporarily require a large amount of hard disk space.

Printable side
down

4 Print the document.

For the best results, remove each sheet promptly after
printing, and allow it to dry printable side up. (The drying
time will vary depending on the humidity.)
After printing, remember to:
Remove any special paper youve used from the IN tray and
replace it with whatever youll be printing on next.
Reset the Paper Size and Paper Type on the Setup tab of the
HP print settings box to whatever youll be printing on next.

45

Printing Labels
You can use your HP DeskJet printer to print sheets of labels.
Use only A4 or U.S. letter-sized sheets of labels. Its particularly
important to pick labels that are made especially for inkjet
printers.

4 Slide the paper adjusters to fit snugly against the stack.

5 Push the IN tray back in and flip the OUT tray down. Make
sure the sheets do not bend in the IN tray.
6 Print the labels.
After printing:

Sheets of labels that are folded, curled, wrinkled, or partially

used can get stuck in the printer.

You can leave the settings as they are if youre going to be

printing on plain paper.

1 Click the Setup tab in the HP print settings box. Select Plain
Paper as the Paper Type. (See Finding the HP print settings
box on page 30.)

Remove the label sheets from the IN tray and replace them
with whatever paper youll be printing on next.

2 Then select Normal as the Print Quality.

3 Remove all paper from the IN tray and insert up to 20 label
sheets. Flip up the OUT tray for a better view of the IN tray.

Label sheets; label

side down

46

Printing Envelopes
Your printer provides two methods for printing envelopes:
If youre printing a single envelope, you can use the singleenvelope slot and leave your paper in the IN tray. This allows
you to print the envelope and then a letter.
If youre printing a stack of envelopes, use the IN tray.
Avoid shiny or embossed envelopes, or those that have clasps
or windows. (Use transparent labels instead for these sorts of
envelopes.) Also, envelopes with thick, irregular, or curled
edges or with areas that are wrinkled, torn, or otherwise
damaged could get stuck in the printer.

How to print a single envelope

1 In the HP print settings box, click the Setup tab, and then
select an envelope size in the Paper Size box. (See Finding
the HP print settings box on page 30.)
2 Slide the envelope into the single-envelope slot, as shown
here, until it stops. Make sure theres paper in the IN tray.
Make sure the edge of the envelope aligns with the right side
of the single envelope slot.
Flap side up and flap
to the left

Many programs include a feature for printing envelopes. In that

case, follow the programs instructions for setup and for placing
the envelopes in the printer.

3 Print the envelope.

After printing, remember to:
Reset the Paper Size and Paper Type on the Setup tab of the
HP print settings box to whatever youll be printing on next.

47

How to print a stack of envelopes

1 In the HP print settings box, click the Setup tab, and then
select the envelope youre printing on as the Paper Size. (See
Finding the HP print settings box on page 30.)
2 Slide both paper adjusters out.
Make sure the IN tray is empty. Flip up the OUT tray for a
better view of the IN tray.

3 Load a stack of up to 15 envelopes in the printer, as shown on

this page. (If youre using thick envelopes, you might need to
reduce the quantity.)

Flap side up and flap

to the left.

OUT tray

4 Slide the paper adjusters so that they fit snugly against the
edges of the envelopes.
IN tray

Make sure the edges of the envelopes align with the right
side of the IN tray.

48

5 Push the IN tray back in and flip the OUT tray down.
6 Print the envelopes.

About small envelopes

If youre printing on small envelopes such as Invitation A2
or C6, youll need to push the small slider in until it fits
snugly against the short edge of the envelopes.
Make sure the envelopes do not bend in the IN tray.

Small slider

Printing Transparencies
For best results, use HP Premium Inkjet Rapid-Dry
Transparencies. The film coating on HP Premium Inkjet RapidDry Transparencies has been especially developed to work with
HP inks, giving you crisp images and text, and the fastest drying
times. They wont jam your printer, either.
1 In the HP print settings box, click the Setup tab, then select
HP Premium Inkjet Transparency Film, HP Premium Inkjet
Rapid-Dry Transparency, or Other Transparency Films as
the Paper Type. (See Finding the HP print settings box on
page 30.)
2 Make sure Best is selected as the Print Quality.

After printing, remember to:

Reset the Paper Size and Paper Type on the Setup tab of the
HP print settings box to whatever youll be printing on next.

It isnt absolutely necessary to use the Best Print Quality, but

itll give you the best results. If youre in a hurry, use Normal
Print Quality.
3 If you plan to make notes on your transparencies during
your presentation, click the Features tab, then select Mirror
Image.
4 Flip up the OUT tray for a better view of the IN tray.

Remove any remaining envelopes from the IN tray and

replace them with whatever paper youll be printing on next.

49

5 Put the transparencies in your printer with the rough side

down and the adhesive strip forward. (You can peel off the
adhesive strip after printing.)

After printing, remember to:

Change the Paper Type in the HP print settings box to match
whatever youll be printing on next.
Change the Print Quality to match whatever is appropriate
for what youll be printing next.

Adhesive strip
forward; tape side up

In the Features tab, click Mirror Image to clear it.

Remove any remaining transparencies from the IN tray and
replace them with whatever paper youll be printing on next.

6 Slide in the paper adjusters, just as you would for plain

paper. Push the IN tray back in and flip the OUT tray down.
7 Print the transparency.
8 Be patient.
Because the printer uses more ink, lays the colors down
more slowly, and allows for a longer drying time between
sheets, transparencies take awhile to print.
The printer dries them automatically before it releases them.
Press the Resume button to continue printing.

50

Printing Iron-On Transfers

When it comes to printing images, you dont need to stop with
paper. Use transfer paper to get the images from the computer
document onto cloth. HP Iron-On T-Shirt Transfers are
designed to work with your printer and HP ink to give you a
professional silk screen look.
Although 100% cotton t-shirts are a popular choice for iron-on
transfers, you need not stop there. Transfer a photo onto an
apron, or add the company logo to baseball caps, sun visors,
and tote bags for the company picnic.

3 If you want the text or picture on your t-shirt as you see it on

the screen, flip the document by clicking Mirror Image on
the Features tab.
4 Put the transfer paper transparent-side down in the printer.
5 Print the transfer.
6 Follow the instructions included with the iron-on transfer
paper to transfer the image onto the fabric.

Youll need:
the t-shirt or other cloth you want to transfer an image onto
the document containing the picture or text you want to print

After printing, remember to:

iron-on transfer paper

Click Mirror Image in the HP print settings box to clear it.

Heres how you do it:

Change the Paper Type to match whatever youll be printing

on next.

1 On your computer, open the document containing the text or

picture you want to transfer to the fabric.
2 In the HP print settings box, click the Setup tab. Select
HP Iron-on T-Shirt Transfers as the paper type. (See
Finding the HP print settings box on page 30.)

Replace the transfer paper with whatever paper youll be

printing on next.

51

Getting Help
HP Customer Care
HP DeskJet printers set the standard for quality and reliability,
so you have made an excellent choice. Should you need help,
however, HP Customer Cares award-winning service and
support is nearby to provide expert advice on using your HP
printer or to answer specific questions about a problem you are
having. Whether online or by phone, youll find the support
you needand youll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer
Care Online is a great place to go for answers to questions
about your HP products. Youll get instant access to everything
from helpful printing tips to the latest product and software
updates24 hours a day, seven days a week, all at no charge
to you.

52

If you have a modem connected to your computer and

subscribe to an online service or have direct access to the
Internet, you can obtain a wide variety of information about
your printer at the following web sites:
English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Simplified Chinese:

http://www.hp.com.cn/go/support

Spanish:

http://www.hp.com/cposupport/es

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to HP Customer

Care User Forums and HP Customer Care Email.

HP Customer Care User Forums

Theyre friendly. Theyre informative. Check out our online user
forums. Simply review existing messages left by other HP users
to find the answers youre looking for. You can also post your
questions, then check back later for ideas and suggestions from
knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an
HP Customer Care service technician. Responses are normally
provided within 24 hours of receipt (excluding holidays). A
great option for those non-urgent questions.

HP Customer Care Audio Tips (U.S. Only)

For fast and simple solutions to commonly asked HP DeskJet
printer questions, call our toll-free automated support line at
(877) 283-4684.

53

Printer Software
Printer software (also referred to as a printer driver) allows your
printer to talk with your computer. HP provides printer software
and software updates for Windows 3.1x, 95, 98, NT 4.0, and

First time setup?

Windows 2000. For MS-DOS printer software, contact the

manufacturer of your software program. You have several
options for getting printer software:

In the U.S. and Canada

Elsewhere in the world

Download the printer software by accessing the

HP Customer Care Online web site. See page 53

Download the printer software by accessing the

HP Customer Care Online web site. See

for HP web site addresses.

page 53 for HP web site addresses.
Create diskettes by using another computer with
Create diskettes by using another computer with
a CD-ROM drive. To create the diskettes, begin the
a CD-ROM drive. To create the diskettes, begin
printer software installation. When the opening
the printer software installation. When the
screen appears, select Make diskettes of your
opening screen appears, select Make diskettes
printer software and follow the on-screen
of your printer software and follow the oninstructions.
screen instructions.
Call (661) 257-5565 to order 3.5-inch diskettes.
Nominal shipping and handling charge may apply.
Bonus software that may be provided on the CD will
not be provided on disks.

Need software update?

Download the printer software from the HP

Download the printer software from the HP

Customer Care Online web site. See page 53 for HP

web site addresses.
Call (661) 257-5565 to order 3.5-inch diskettes.
Software updates are available for the cost of the
CDs or diskettes plus shipping.

Customer Care Online web site. See page 53 for

HP web site addresses.
Call the HP Customer Care Center nearest you.
See page 55 for phone numbers.

54

HP Customer Care by Phone

Region
DeskJet 840C Series

North America
(including Canada)
Asia Pacific
Europe
Latin America

Phone Support*
Fee based
90 days
6 months
1 year

*Long distance charges may apply in different regions.

Before placing a call for help, please make sure that:
1 You have checked your Quick Start Poster , this Users Guide,
and the Reference Manual for installation and
troubleshooting tips.
2 You have checked HP Customer Care Online for product
help. See page 53 for HP web site addresses.

4 If you cannot solve your problem using the above, then call
an HP service technician while youre in front of your
computer and printer. Before you call, be sure you have the
following information:
- Your printers serial number (the label is on the printers
bottom).
________________________________________
- Your printers model number (the label is on the front of
the printer).
________________________________________
- The model of the computer.
________________________________________
- The version of the printer and software program (if
applicable).
________________________________________
Then we can help you with your questions immediately!

3 If you are in the U.S., call HP Customer Care Audio Tips,

our toll-free automated support line at (877) 283-4684 for
fast and simple solutions to commonly asked HP DeskJet
printer questions.

55

See the list below for your countrys HP Customer Care Center
phone number:

Africa/Middle East
Argentina
Australia
Austria
Belgium (Dutch)
Belgium (French)
Brazil
Canada
Chile
China
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy

41 22/780 41 11
(541) 778-8380
+61 3 8877 8000
43 (0) 660 6386
32 (0)2 62688 06
32 (0)2 62688 07
011 829-6612
(905) 206-4663
800 36 0999
8610-65645959
42 (2) 471 7321
45 (0) 39 294099
358 (9) 2034 7288
33 (0) 143623434
49 (0) 180 532 6222
30 1 689 64 11
(800) 96 7729
36 (1) 252 4505
91 11 682 60 35
6221 350 3408
353 (0) 1662 5525
972-9-9524848
39 (0) 2 264 10350

Japan, Tokyo
Japan, Osaka
Korea
Malaysia
Mexico D.F.
Mexico, Guadalajara
Middle East/Africa
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Russia
Singapore
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
U.S.
Venezuela
Venezuela, Caracas

81 3 3335-8333
81 6 6838 1155
02 3270 0700
03 2952566
258 9922
01 800 472 6684
41 22/780 41 11
31 (0) 20 606 8751
(09) 356-6640
47 (0) 22 116299
65 272 5300
(+48) 22 519 06 00
351 (0) 1 318 00 65
7095 923 50 01
65 272 5300
34 (9) 02321 123
46 (0) 8 6192170
41 (0) 84 8801111
886 2-2717-0055
(66-2) 661 4011
90 1 224 59 25
44 (0) 171 512 5202
(208) 344-4131
800 47 888
207 8488

56

After the Free Phone Support Period

Extended Warranty Options

You can still get help from HP for a fee. Prices are subject to
change without notice. (HP Customer Care Online help
(page 53) on the internet is still available for free!)

If you would like to extend your printer coverage beyond the

limited warranty period, you have the following options:

For quick questions in the United States only, call (900)

555-1500. The charges are $2.50 per minute and begin when
you connect with a service technician.

If your reseller does not offer service contracts, please call

HP directly and ask about our HP Service Agreements. In the
U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and Canada, contact
your local HP Sales Office.

For calls from Canada, or for calls in the U.S. that you
anticipate might be longer than ten minutes in length, call
(800) 999-1148. The fee is US $25 per call, charged to your
Visa or MasterCard.
If, during your phone call, it is determined that your printer
requires repair and you are within your printers Limited
Warranty period (see the Limited Warranty Statement in
your Reference Manual), you will not be charged for the
phone support service. However, for countries where the
above toll-free phone numbers are not available, the regular
long-distance charges may apply.

Consult your reseller to get extended coverage.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained service technician
will diagnose the problem and coordinate the repair process for
you. This service is free during your printers limited warranty
period. Beyond the warranty period, repairs are charged on a
time and materials basis.

If you are outside the U.S. and Canada, call the HP Customer
Care Center nearest you.

57

Appendices
Until now, weve been talking about the what, where, and how of
your printer. If youre ready for some simple facts about the
printer and printer supplies, here they are.

You may be able to increase photo printing speed by enabling

Hardware ECP. Click the Configuration tab and check Attempt to
Use Hardware ECP. Apply your changes and print your photo.

The HP DeskJet Toolbox

Use the HP DeskJet Toolbox for cleaning your printer, finding
information, and printing a test page. To find the HP Toolbox,
follow the instructions for your Windows system.

Click here to open the

Users Guide.

Click here to align the

print cartridges.

For Windows 95, 98, and Windows NT 4.0

Click Start Programs HP DeskJet 840C Series HP
DeskJet 840C Series Toolbox.
Click the HP Toolbox button that appears on the Taskbar at the
bottom of the screen when the HP Toolbox is open.

Click here to clean the

print cartridges.

Click here to print a test

page.

Click an option, then follow on-screen instructions.

58

Print cartridges

To replace a print cartridge:

Each HP print cartridge is a self-contained, plug-in ink supply.

The printer operates with two print cartridges installed: one
black and one tri-color. The HP printers and print cartridges are
designed to work together to deliver outstanding print quality
for results that are always clear, always sharp.

2 Open the top cover. The cradle moves to an accessible

position and the Print Cartridge
light flashes.

Replacing print cartridges

1 To access the print cartridge cradle, press the Power

to turn on the printer.

3 Raise the cradle latch.

4 Lift the cartridge out of the cradle and discard it.

Warning

Note: When buying replacement print cartridges, check

Button

Keep new and used print cartridges out of the

reach of children.

the part numbers carefully so that you buy the correct

cartridges for your printer:
840C, 842C, and 843C require:
Black HP No. [15] (equivalent to C6615 Series)
Tri-Color HP No. [17] (equivalent to C6625 Series)

Note: When a print cartridge runs out of ink, leave the

empty cartridge in the cradle until you can replace it.
The printer cannot print with only one print cartridge
installed.

59

5 Remove the replacement print cartridge from its packaging

and carefully remove the protective vinyl tape from the
replacement cartridge.
Black
Print
Cartridge

6 Push the print cartridge firmly, straight down into the print
cartridge cradle.

Tri-color
Print
Cartridge

Vinyl Tape

Vinyl Tape
Ink Nozzles

Ink Nozzles

Do NOT touch the print cartridge ink nozzles or

copper contacts. Touching these part will result
in clogs, ink failure, and bad electrical connections. Also, do
NOT remove the copper strips; these are required electrical
contacts.

Warning

7 Close the cradle latch. You will notice some resistance when
closing the latch. When the latch is fully closed, you will hear
a click.

60

8 Close the top cover.

Storing print cartridges

Youll hear the cradle mechanism move, returning to the

home position on the right side of the printer.
9 If the Print Cartridge
light continues to blink after you
install new print cartridges, check the part numbers on the
cartridges to ensure you installed the correct ones. See
page 59 for part numbers.

To maintain excellent print quality from your print cartridges:

Keep all print cartridges in their sealed packages, at room
temperature (60-78 degrees F or 15.6-26.6 degrees C), until
you are ready to use them.
Once installed, leave the print cartridges in their cradle at all
times to keep them from drying out or becoming clogged.
Store unsealed print cartridges in an airtight plastic container.
Do not unplug the printer until printing is complete and the
print cartridge cradle has returned to its home position on the
right side of the printer. The print cartridges will dry out if not
stored in their home position.
Turn off the printer and allow the print cartridges to return to
the right side of the printer for proper capping of the nozzles
before unplugging the power cord or turning off any
attached power strip.

61

Cleaning the print cartridges

To clean the print cartridges from the HP Toolbox:

Cleaning your print cartridges can improve the quality of

printing.

1 Open the HP DeskJet Toolbox. See The HP DeskJet

Toolbox on page 58 for instructions on how to find it.

If your printed page is missing lines or dots, perform Procedure

1 below. If your printed page contains streaked ink, perform
Procedure 2.

Procedure 1: Correcting missing lines

or dots
Clean the print cartridges when you notice that the
lines or dots are missing from your printed text
and graphics, as shown here. The print cartridges
can be cleaned from the HP Toolbox.

Note: Do not clean the print cartridges unnecessarily, as

2 Click the Printer Services tab.

3 Click Clean the Print Cartridges and follow the directions
on the screen.
If print quality improves by going through this sequence once,
but the quality is still not quite good enough, repeat the
procedure. Click the Clean Again button on the last cleaning
screen.
If the preceding procedure does not improve the print quality,
your print cartridges might be low on ink. Replace the print
cartridges (see page 59). If problems persist, continue with
Procedure 2.

this wastes ink and shortens the life of the print cartridge.

62

or sn ame jstujn de
d diam noft juestk
ut labore qusft vol
sed kitft ghocknor

Procedure 2: Eliminating ink streaks

Customers using HP DeskJet printers in dusty

environments might occasionally experience ink
streaks or smearing because of a small
accumulation of debris inside the printer. This debris can
include dust, hair, carpet, or clothing fibers. Ink streaking is
easily prevented or corrected by doing scheduled cleaning to
two areas of the printer: the print cartridges, and the print
cartridge cradle.

Materials you will need

Before you begin, make sure you have the following materials
available:
Cotton swabs or any soft material that will not come apart or
leave fibers (for example, a piece of clean cotton cloth).
Distilled, filtered, or bottled water (tap water might contain
contaminants that can damage the print cartridges).
Scrap paper or paper towel on which to set the print
cartridges while you are working.

Caution

Be careful not to get ink on your hands

or clothing.

63

Steps to manually clean your print cartridges and print

cartridge cradle:
1 Remove the print cartridges
a. Turn the printer on and lift the printers top cover.
b. The print cartridge cradle moves to the center of the
printer.
c. After the cradle has moved to the center of the printer,
unplug the black power cord from the back of the printer.

d. Remove the print cartridges and place them on their sides

on a scrap piece of paper.

Warning
Caution

Keep new and used print cartridges out of the

reach of children.
Once youve removed the print cartridges, make
sure that they are not outside of the printer for
more than 30 minutes.

Note: Be careful not to touch the ink nozzles or the

copper contacts. Touching these parts of the print
cartridge can result in clogs, ink failure, or bad electrical
connections.

64

2 Clean the print cartridges

a. Dip a clean cotton swab into distilled water and squeeze
any excess water from the swab.
b. Grasp the black print cartridge by the colored cap.
c. Clean the face and edges of the print cartridge as shown.
DO NOT wipe the nozzle plate.

3 Clean the print cartridge cradle

a. Position yourself at eye level with the printer.
b. Locate the cradle that holds the print cartridges, then
locate the three black, hook-shaped arms on the bottom
of the cradle.
c. Using clean, moistened swabs, wipe the flat surfaces
(shaded area) on the undersides of each arm from back to
front. Repeat until no ink residue is seen on a clean swab.

DO NOT clean
nozzle plate.
Clean here.

d. Hold the print cartridge up to the light to inspect for fibers

on the face and edges. If fibers are still present, repeat
steps 2a through 2c.
e. Repeat steps 2a through 2d with the tri-color print
cartridge using a clean, moistened cotton swab to avoid
any contamination.

65

4 Reinstall the print cartridges

a. Reinstall the print cartridges and close the printers top
cover.
b. Reinsert the power cord into the back of the printer.
c. Print a test page. On the Printer Services tab of the
HP Toolbox, click Print a Test Page.
d. Examine the printout for ink streaking.

Note: This procedure should remove all fibers that

would cause ink to streak on a printout. However, fibers
can be missed. If the printout still shows streaking, repeat
the procedure until the test printout is clear and sharp.
This procedure and additional maintenance tips are
located on the HP Customer Care Web site at:
http://www.hp.com/support/home_products.

Damage resulting from refilling the print cartridges

To get the best performance from your printer, Hewlett-Packard
recommends using only genuine HP supplies for HP inkjet
printers, including genuine factory-filled HP print cartridges.

Caution

Damage resulting from the modification or

refilling of HP print cartridges is specifically
excluded from the coverage of HP printer
warranties.

Note: When buying replacement print cartridges, check

the part numbers carefully so that you buy the right
cartridges for your printer (see page 59).

66

Maintaining your printer

Aligning the print cartridges

You must use the printer software to calibrate the black and
tri-color print cartridges each time you replace or reinstall an
print cartridge. This ensures that the black and tri-color inks are
aligned when used together on the same line of text or within
the same picture.
1 Make sure the printer is on and the Power

light is lit.

2 Be sure the printers IN tray contains plain paper.

3 Open the HP DeskJet Toolbox. (Go to The HP DeskJet
Toolbox on page 58.)

Use a soft cloth moistened with water to wipe off dust,

smudges, and stains.
The interior of the printer does not require cleaning. Keep
fluids away from the interior of the printer.
Do not lubricate the rod on which the print cartridge cradles
move. Noise is normal when the cradle is moving back and
forth within the printer, when the printer is new. With use, the
printer will become quieter.

4 Click the Printer Services tab. Then click Align the Print
Cartridges. Follow the directions on the computer screen.

67

Increasing printer performance

The processing speed of your computer determines how fast

your document is sent to the printer.

The print speed and overall performance of your printer can be

affected by several things:

The amount of free space on your computers hard disk

makes a difference in printing speed. If your computer has
less than 100 MB of free space, it can take longer to process
your document for printing.

The amount of RAM in your computer can determine how

fast your documents are sent to the printer. Increasing the
amount of RAM in your computer can speed up this process
as well as make your computer work more efficiently when
you are doing something besides printing.
The printer driver that you are using to print your documents
can make a significant difference in the quality of your
printed output. Make sure you are using an up-to-date
version of an HP printer driver designed specifically for your
printer model. Go to Printer Software on page 54 for
information on how to get an updated printer driver.

Running numerous software programs at one time slows

down printing, because they are using the RAM in your
computer. Therefore, limit the number of programs or
documents you open at one time.

The size and complexity of the documents you print can

make a difference in your printers performance. Graphics
and photographs are usually more complex and print more
slowly than a document that contains only text.

68

Minimum printing margins

System Requirements

The printer cannot print outside a certain area of the page, so

you must make sure the contents of your document fall within
the printable areathat is, within the top, bottom, left, and
right margins available for the specific size paper on which you
are printing.

Be sure your computer meets these system requirements.

Paper Size

Left and Right

Margins

Top
Margin

Bottom
Margin

A4-sized

3.2 mm

1.0 mm

11.7 mm

Letter-, Legal, and

Executive-sized

0.25 in.

0.04 in.

0.46 in.

A5- and B5-sized

3.2 mm

1.0 mm

11.7 mm

Cards (3x5 in, 4x6,

5x8)

0.125 in.

0.04 in.

0.46 in.

Cards (A6)

3.2 mm

1.0 mm

11.7 mm

Hagaki postcards

3.2 mm

1.0 mm

11.7 mm

Banners: A4-Sized
(8.27 x 11.7 in.)

3.2 mm

0.00 mm

0.00 mm

0.0 in.

0.0 in.

Banners: Letter-Sized 0.125 in.

(8.5 x 11 in.)

Left
Margins
Envelopes

1.0mm (0.25 in.)

Right
Margin
11.7 mm (0.46 in.)

Operating System

Minimum
Processor
Speed

Required
RAM

Required
Free Harddisk Space

Microsoft Windows NT 4.0

Pentium 66 MHz

32 MB

40 MB

Microsoft Windows 95
or 98

Pentium 66 MHz

16 MB

40 MB

Windows 3.1x

Pentium 66 MHz

8 MB

40 MB

MS-DOS Version 3.3 or

greater

486 Processor

4 MB

5 MB

Top & Bottom

Margin
3.2 mm (0.125 in.)

DOS margins can vary. See the manual for the specific DOS program for information.

69

Supplies and
accessories

Parts/Supplies
Accessories

For ordering information, see page 71.

Parts/Supplies
Accessories

HP Reorder
Number

Print Cartridges
DeskJet 840C, 842C, 843C
Black print cartridge
Tri-Color print cartridge

C6615 Series
C6625 Series

When you buy replacement cartridges, check the

part numbers carefully so that you buy the right one.

Cables
HP IEEE-1284-compliant Parallel Interface
Cable (with one 1284-A connector for the
computer port and one 1284-B connector for the
printer port)
2-meter length
3-meter length

C2950A
C2951A

HP USB-compliant Interface Cable

2-meter length

Power Adapter (worldwide)

C6518A
C6409-60014

HP Reorder
Number

Power Cords (to be used with worldwide

Power Adapter)
U.S., Canada, Brazil,
Latin America, Saudi Arabia
Japan
U.K.
Singapore, Malaysia,
Middle East, Hong Kong
South Africa
India
Australia
Argentina
China, Taiwan, Philippines
Korea
Europe, Jordan, Lebanon, Israel,
North Africa, Russia
Baltic countries, Thailand,
Indonesia, Caribbean,
Latin America

8120-8330
8120-8336
8120-8341
8120-8719
8120-8347
8120-8345
8120-8337
8120-8434
8120-8346
8120-8339
8120-8340

Other Replaceable Parts

Cable access Door (I/O Cover)
Cleanout Access Door Assembly

C6409-40014
C4557-60076

Parts/Supplies
Accessories

HP Reorder
Number

Reference Manuals for Windows

Most HP printer documentation is available for
viewing and printing at
http://www.hp.com/support/home_products
Arabic
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hungarian
Italian
Korean
Norwegian
Polish
Portuguese
Russian
Simplified Chinese
Slovakian
Slovenian
Spanish
Swedish
Thai
Traditional Chinese
Turkish

C6419-90025
C6419-90027
C6419-90026
C6419-90037
Request number with order
C6419-90026
Request number with order
C6419-90038
C6419-90028
C6419-90028
C6419-90027
C6419-90025
C6419-90031
C6419-90026
C6419-90027
Request number with order
C6419-90028
C6419-90031
C6419-90027
C6419-90027
Request number with order
C6419-90026
C6419-90031
C6419-90031
C6419-90027

70

Parts/Supplies
Accessories

HP Reorder
Number

Parts/Supplies
Accessories

Paper Media

HP Reorder
Number

Paper Media (continued)

HP Bright White Inkjet Paper

European A4, 500 sheets
European A4, 200 sheets
U.S. letter, 200 sheets
U.S. letter, 500 sheets

C1825A
C5977A
C5976A
C1824A

HP Premium Inkjet Paper

European A4, 200 sheets
U.S. letter, 50 sheets

51634Z
51634Y

HP Premium Brochure and Flyer Paper

U.S. letter, 50 sheets

HP Premium Inkjet Rapid-Dry Transparencies

European A4, 50 sheets
C6053A
U.S. letter, 50 sheets
C6051A
HP Banner Paper
European A4, 100 sheets
U.S. letter, 100 sheets

C1821A
C1820A

C6955A

HP Greeting Card Paper

(Prescored for quarter-fold)
European A4: 20 sheets, 20 envelopes
U.S. letter: 20 sheets, 20 envelopes

C6042A
C1812A

HP Photo Paper
Asian A4, 20 sheets
European A4, 20 sheets
U.S. letter, 20 sheets

C6765A
C1847A
C1846A

HP Greeting Card Paper

(Prescored for half-fold)
European A4: 10 sheets, 10 envelopes
U.S. letter: 10 sheets, 10 envelopes

C6045A
C6044A

HP Premium Photo Paper

Asian A4, 15 sheets
European A4, 15 sheets
U.S. letter, 15 sheets

C6043A
C6040A
C6039A

HP Premium Glossy Hagaki Cards

Hagaki card, 20 cards

C6575A

HP Premium Inkjet Transparency Film

European A4, 20 sheets
European A4, 50 sheets
U.S. letter, 20 sheets
U.S. letter, 50 sheets

C3832A
C3535A
C3828A
C3834A

HP Iron-On T-Shirt Transfers

European A4, 10 sheets
Asian A4, 10 sheets
U.S. letter, 10 sheets

C6050A
C6065A
C6049A

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers)
C6822A
HP Restickables, Large Square Inkjet Stickers
U.S. letter, 10 sheets (90 stickers)
C6823A

Ordering Information
To order printer supplies or accessories,
call your nearest HP dealer or call HP
DIRECT at the following numbers for fast
shipping service.
In the U.S., you can buy supplies and
accessories directly from HP at
www.hpshopping.com, or call the HP
Shopping Village at 1-888-999-4747.
Argentina: (54 1) 787-7100
Fax: (54 1) 787-7213
Hewlett-Packard Argentina,
Montaeses 2150 1428
Buenos Aires, Argentina
Australia/New Zealand: (03) 895-2895
China Resources Bldg.
26 Harbour Road
Wanchai, Hong Kong
Austria-South-East Area: (43-0222) 25 000, ext.
755
Fax: (43-0222) 25 000, ext. 610
Hewlett-Packard Ges.m.b.H.
Ersattzteilverkauf Lieblg. 1
A-1222 Wien

Availability of special media varies by country.

71

Belgium: 02/778 3092 (or 3090, 3091)

Fax: 02/778 3076
Hewlett-Packard Belgium SA/NV
100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES
Brazil: Centro de Informacoes HP
Grande So Paulo: 822-5565
Demais Localidades: 0800-157751
Fax: (011) 829-7116
Centro de Informacoes HP
Hewlett Packard Brasil S.A.
Caixa Postal 134, Rua Clodomiro Amazonas, 258
CEP 04534-011, So Paulo - SP
Canada: (800) 387-3154, (905) 206-4725
Fax: (905) 206-3485/-3739
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Toronto: (416) 671-8383
Chile: (56 2) 203-3233
Fax: (56 2) 203-3234
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Los Condes, Santiago, Chile
Denmark: 45 99 14 29
Fax: 42 81 58 10
Hewlett-Packard A/S
Kongevejen 25, 3460 BIRKEROD

Finland: (90) 8872 2397

Fax: (90) 8872 2620
Hewlett-Packard Oy
Varaosamyynti, Piispankalliontie 17
02200 ESPOO
France: (1) 40 85 71 12
Fax: (1) 47 98 26 08
EuroParts
77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS
Germany: 07031-145444
Fax: 07031-141395
Hewlett-Packard GmbH, HP Express Support
Ersatzteil-Verkauf, Herrenberger Str. 130
71034 BBLINGEN
International Sales Branch: (41) 22 780 4111
Fax: (41) 22 780-4770
Hewlett-Packard S. A., ISB
39, rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE
Italy: 02/9212.2336/2475
Fax: 02/92101757
Hewlett-Packard Italiana S. P. A.
Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)
Japan: (03) 3335-8333
Hewlett-Packard Japan Ltd.
29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585

Latin America Headquarters: (305) 267-4220

Fax: (305) 267-4247
5200 Blue Lagoon Drive, Suite 950
Miami, FL 33126
Mexico: (52 5) 258-4600
Fax: (54 1) 258-4362
Hewlett-Packard de Mxico, S.A. de C.V
Prolongacin Reforma #470
Colonia Lomas de Santa Fe, C.P. 01210 Mxico,
D.F.
Netherlands: 0 33 450 1808
Fax: 0 33 456 0891
Hewlett-Packard Nederland B. V.
Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT
Norway: 22735926
Fax: 22735611
Hewlett-Packard Norge A/S, Express Support
Drammensveien 169-171
0212 Oslo
Spain: 1 6 31 14 81
Fax: 1 6 31 12 74
Hewlett-Packard Espanola S.A.
Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid
Sweden: 8-4442239
Fax: 8-4442116
Hewlett-Packard Sverige AB
Skalholtsgatan 9, Box 19
164 93 KISTA
Switzerland: 056/279 286

72

Fax: 056/279 280

Elbatex Datentechnik AG
Schwimmbadstrasse 45, 5430 WETTINGEN
United Kingdom:
+44 1765 690061
Fax: +44 1765 690731
Express Terminals, 47 Allhallowgate
Ripon, North Yorkshire
+44 181 568 7100
Fax: +44 181 568 7044
Parts First, Riverside Works
Isleworth, Middlesex, TW7 7BY
+44 1734 521587
Fax: +44 1734 521712
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ
United States: (800) 227-8164
Venezuela: (58 2) 239-4244/4133
Fax: (58 2) 207-8014
Hewlett-Packard de Venezuela C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050

Elsewhere in the world

Hewlett-Packard Company
Intercontinental Headquarters,
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.

Language Codes
The language codes for locating the
dosread.txt file on the printer software
CD are listed below. This text file is in the
\<language code>\djcp\ directory on
the printer software CD.
Language
Chinese, Simplified
Chinese, Traditional
Czech
Danish
German
English
Spanish
Finnish
French
Hungarian
Italian
Korean
Dutch
Norwegian
Polish
Portuguese
Russian
Swedish
Thai

Code
chs
cht
csy
dan
deu
enu
esm
fin
fra
hun
ita
kor
nld
non
plk
ptb
rus
svc
tha

73

Environmental Attributes of the

DeskJet Printer
Environmental Statement
Hewlett-Packard continuously improves the design and production
processes of HP DeskJet printers to minimize the negative impact on the
office environment and on the communities where printers are
manufactured, shipped, and used. Hewlett-Packard has also developed
processes to minimize the negative impact of the disposal of the printer at
the end of printing life.

Reduction and Elimination

Ozone: All ozone-depleting chemicals (CFC, for example) have been
eliminated from Hewlett-Packard manufacturing processes.
Number of Parts: Early in design, the total number of parts used by the
printer is reduced when possible to minimize costs during manufacturing
and to reduce handling at end-of-life.

designed to be accessed quickly for efficient disassembly and repair.

Plastics parts have been primarily designed in no more than two colors to
enhance recycling options.
Plastic Materials: All major manufactured plastics parts are marked as to
the plastic content to facilitate product recycling.
Printers and Print Cartridges: In certain countries, Hewlett-Packard is
conducting pilot programs to take back printers and print cartridges for
material reclamation and environmentally sound disposal. Call your
Hewlett-Packard representative for current status.
Paper: This printer is designed to facilitate the use of recycled paper as
consumer media. Depending on the availability of recycled paper in each
country, all manuals are printed on recycled paper.

Energy Conservation
This printer was designed with energy conservation in mind. This printer
uses less than 5 watts in stand-by mode. As an ENERGY STAR partner,
Hewlett-Packard has determined that this product meets the ENERGY STAR
guidelines for energy efficiency.

Printer Packaging: The packaging materials for this printer have been
selected to provide maximum protection for the least cost possible, while
attempting to minimize environmental impact and facilitate recycling. The
rugged design of the HP DeskJet printer assists in minimizing both
packaging materials and damage rates.

Recycling
Design for recycling has been incorporated into this printer. The number of
materials has been kept to a minimum, and dissimilar materials have been
designed to separate easily. Fasteners and connectors are easy to locate,
access, and remove using common tools. High priority parts have been

Off-mode Energy Consumption: When the printer is in off-mode, a

minimal amount of energy is still being consumed. Turning off the printer
and then disconnecting the printer power cord from the electrical source
can prevent energy consumption.

74