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6

December 2008

NOTICE
All rights reserved. No part of this document may be changed,
reproduced or transmitted in any form or by any means (electronic,
photocopying, recording, or otherwise) without the prior written
permission of ITS Telecom.
The trademark and service marks ITS Telecom, including the ITS
Telecom mark and logo, are the exclusive property of ITS Telecom,
and may not be used without permission. All other marks
mentioned in this material are the property of their respective
owners.
Additional copies of this manual may be obtained from ITS
Telecom.
ITS Telecom reserves the right to modify the hardware and
software described in this manual without prior notice. However,
changes made to the hardware or software described does not
necessarily render this publication invalid.

WARRANTY
In the event that the product proves to be defective in
workmanship or materials within a period of one year from date of
shipment, ITS Telecom shall repair or replace the product at its
discretion. Transportation will be the responsibility of the
dealer/distributor.
Under no circumstances shall ITS Telecom be liable for
consequential or special damages, loss of revenue or
user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on
contract, tort, or any other legal agreement.
The following shall void the above warranty: malfunctions resulting
from fire, accident, neglect, abuse, or acts of God; use of improper
electrical power; or repair of, tampering with or alteration of the
product by anyone other than ITS Telecom authorized personnel.

Table of Contents

Table of Contents
Section 1: Introduction

1.1

Manual Audience and Contents...........................................................................................................1-1

1.2

Manual Conventions............................................................................................................................1-1

1.3

System Description...............................................................................................................................1-2

1.4

1.3.1

Functional Description............................................................................................................ 1-2

1.3.2

Physical Description.............................................................................................................. 1-13

1.3.3

Technical Data ..................................................................................................................... 1-14

Workflow ..........................................................................................................................................1-20

Section 2: Installation
2.1

Unpacking ...........................................................................................................................................2-1

2.2

Hardware Installation ...........................................................................................................................2-3

2.3

2.2.1

Voice Mail System Installation ................................................................................................ 2-3

2.2.2

Connections, Starting Up and Initial Indications ..................................................................... 2-5

2.2.3

Physical Expansion ................................................................................................................. 2-6

Software Setup ....................................................................................................................................2-8


2.3.1

Installing the VMS Software................................................................................................... 2-8

2.3.2

Installing the USB Driver......................................................................................................... 2-9

2.3.3

PBX Selection....................................................................................................................... 2-18

2.3.4

Configuring the VMS Toolbars............................................................................................. 2-19

2.3.5

Setting the Location of the Voice Mail System Files .............................................................. 2-20

Section 3: VMS Programming


3.1

Quick Installation Using the Installation Wizard ....................................................................................3-1

3.2

System Programming ...........................................................................................................................3-2

3.3

3.4

3.2.1

Setting the PBX Parameters.................................................................................................... 3-2

3.2.2

System Parameters................................................................................................................. 3-7

3.2.3

In-band DTMF Protocol ........................................................................................................ 3-12

3.2.4

Network Parameters ............................................................................................................ 3-15

Automated Attendant Programming..................................................................................................3-17


3.3.1

Script Programming ............................................................................................................. 3-17

3.3.2

Schedule Programming ........................................................................................................ 3-26

Programming the Voice Mail..............................................................................................................3-31


3.4.1

Handling the List of Mailboxes ............................................................................................. 3-31

Table of Contents

3.4.2

Setting Message Notifications .............................................................................................. 3-41

3.4.3

Setting a Mailbox Group ...................................................................................................... 3-45

Section 4: Administrators Operations


4.1

4.2

4.3

4.4

Accessing VMS Programming Data ......................................................................................................4-1


4.1.1

Setting the VMS Voice Mail System Communication ........................................................... 4-1

4.1.2

Setting a Password................................................................................................................. 4-6

Handling Configuration Data ...............................................................................................................4-6


4.2.1

Handling Configuration Files.................................................................................................. 4-7

4.2.2

Transferring the Complete Backup Data to a Voice Mail System............................................. 4-7

4.2.3

Transferring Script Messages between Voice Mail System Units ............................................. 4-9

4.2.4

Resetting the Voice Mail System .......................................................................................... 4-10

Monitoring and Problem Solving........................................................................................................4-10


4.3.1

LCD Messages ..................................................................................................................... 4-10

4.3.2

Line Monitor ........................................................................................................................ 4-12

4.3.3

Using Statistics..................................................................................................................... 4-15

Software Upgrading...........................................................................................................................4-18

Section 5: DTMF Programming


5.1

Manual Audience and Contents...........................................................................................................5-1

5.2

DTMF Programming Rules....................................................................................................................5-1

5.3

Entering and Exiting the Programming Mode.......................................................................................5-1

5.4

Programming Commands ....................................................................................................................5-1

Section 6: Programming Forms


Section 7: VM messages

Section 8: Modem Installation


8.1

Introduction.........................................................................................................................................8-1

8.2

Basic External Modem Installation Instructions .....................................................................................8-1

8.3

Modem Installation and Configuration Process ....................................................................................8-1


8.3.1

Hardware Installation ............................................................................................................. 8-2

8.3.2

Modem Software Installation ................................................................................................. 8-3

8.3.3

Modem Software Configuration ............................................................................................ 8-7

8.3.4

Settings ................................................................................................................................. 8-9

ii

Table of Contents

List of Figures
1-1

Voice Mail System Connections .......................................................................................................... 1-2

1-2

Additional Voice Mail System Connections.......................................................................................... 1-3

1-3

General View ...................................................................................................................................... 1-4

1-4

Front Panel ....................................................................................................................................... 1-13

1-5

Voice Mail System Workflow ............................................................................................................ 1-20

2-1

USB Cable Electrical Diagram .............................................................................................................. 2-2

2-2

RS-232 Cable Electrical Diagram ......................................................................................................... 2-2

2-3

Analog Ports Input Cable .................................................................................................................... 2-3

2-4

Installation of Voice Mail System in a 19 Rack ................................................................................... 2-4

2-5

Installation of Voice Mail System on the Wall ...................................................................................... 2-4

2-6

Expanding the Voice Mail System........................................................................................................ 2-7

2-7

VMS Main Screen ............................................................................................................................... 2-9

2-8

Found New Hardware Screen............................................................................................................ 2-10

2-9

Found New Hardware Wizard Screen 1 .......................................................................................... 2-10

2-10

Found New Hardware Wizard Screen 2 .......................................................................................... 2-11

2-11

Found New Hardware Wizard Screen 3 .......................................................................................... 2-11

2-12

Found New Hardware Wizard Screen 4 .......................................................................................... 2-12

2-13

Found New Hardware Wizard Screen 5 .......................................................................................... 2-12

2-14

Found New Hardware Wizard Screen 6 .......................................................................................... 2-13

2-15

Found New Hardware Wizard Screen 7 .......................................................................................... 2-13

2-16

Found New Hardware Wizard Screen 8 .......................................................................................... 2-13

2-17

Found New Hardware Wizard Screen 9 .......................................................................................... 2-14

2-18

Found New Hardware Wizard Screen 10 ........................................................................................ 2-14

2-19

Found New Hardware Wizard Screen 11 ........................................................................................ 2-15

2-20

Found New Hardware Wizard Screen 12 ........................................................................................ 2-15

2-21

Found New Hardware Wizard Screen 13 ........................................................................................ 2-16

2-22

Found New Hardware Wizard Screen 14 ........................................................................................ 2-16

2-23

Computer Management Screen ........................................................................................................ 2-17

2-24

USB To COM Port Selection Screen ................................................................................................... 2-17

2-25

PBX Selection List.............................................................................................................................. 2-18

2-26

Toolbar Configuration Tab ................................................................................................................ 2-19

iii

Table of Contents

2-27

File Location Tab ............................................................................................................................... 2-20

3-1

PBX Parameters Dialog........................................................................................................................ 3-3

3-2

Call Transfer Tab................................................................................................................................. 3-4

3-3

CP Tone & Disconnect Tab .................................................................................................................. 3-6

3-4

System Parameters Tab ....................................................................................................................... 3-7

3-5

Advanced Parameters Dialog .............................................................................................................. 3-8

3-6

In-Band DTMF Protocol Dialog .......................................................................................................... 3-12

3-7

In-Band DTMF Protocol Table ............................................................................................................ 3-14

3-8

Network Parameters ......................................................................................................................... 3-16

3-9

Script Programming Tab.................................................................................................................... 3-18

3-10

Speech Recognition Tab.................................................................................................................... 3-21

3-11

Speech Recognition Entry.................................................................................................................. 3-22

3-12

Script Opening Tab ........................................................................................................................... 3-23

3-13

Script Status Tab ............................................................................................................................... 3-24

3-14

Dial Strings Tab................................................................................................................................. 3-25

3-15

Time, Date and Weekly Schedules Dialog.......................................................................................... 3-26

3-16

Automatic Scheduling Dialog ............................................................................................................ 3-28

3-17

Auto Break Schedules Tab................................................................................................................. 3-29

3-18

Holiday Schedules Tab ...................................................................................................................... 3-30

3-19

List of Mailboxes ............................................................................................................................... 3-32

3-20

New Mailbox .................................................................................................................................... 3-33

3-21

External Notification.......................................................................................................................... 3-38

3-22

Parameters Tab for List of Mailboxes................................................................................................. 3-40

3-23

Local and External Notification Parameters........................................................................................ 3-42

3-24

E-Mail Notification Parameters .......................................................................................................... 3-44

3-25

Groups of Mailboxes Dialog.............................................................................................................. 3-45

4-1

Communication Selection ................................................................................................................... 4-2

4-2

USB Definition in Device Manager Screen ........................................................................................... 4-3

4-3

Device Selection.................................................................................................................................. 4-3

4-4

New Contacts Details......................................................................................................................... 4-5

4-5

List of Scripts to be Read..................................................................................................................... 4-9

iv

Table of Contents

4-6

Line Monitoring Dialog ..................................................................................................................... 4-13

4-7

Typical Line Monitoring Log File ........................................................................................................ 4-14

4-8

General Statistics Dialog.................................................................................................................... 4-15

4-9

Mailbox Statistics Dialog ................................................................................................................... 4-17

4-10

Script Usage Dialog........................................................................................................................... 4-17

4-11

Software Upgrading.......................................................................................................................... 4-18

8-1

External Modem Connection .............................................................................................................. 8-2

8-2

Modems Properties Screen.................................................................................................................. 8-4

8-3

Install New Modem Screen.................................................................................................................. 8-4

8-4

Modem Selection Screen..................................................................................................................... 8-5

8-5

Insert Modem Driver Location Screen.................................................................................................. 8-5

8-6

Modem Selection Screen..................................................................................................................... 8-6

8-7

COM Port Selection Screen ................................................................................................................. 8-6

8-8

Modems Properties Screen.................................................................................................................. 8-7

8-9

Specific Modem Properties Screen ...................................................................................................... 8-8

8-10

Advanced Connection Settings Screen ................................................................................................ 8-8

8-11

Connection Description Screen ........................................................................................................... 8-9

8-12

Connect To Screen.............................................................................................................................. 8-9

8-13

Modems Setting Properties Screen................................................................................................... 8-10

8-14

COM2 Properties Screen ................................................................................................................... 8-10

8-15

HyperTerminal Main Screen .............................................................................................................. 8-11

8-16

HyperTerminal Screen with Modem Commands ............................................................................... 8-12

Table of Contents

List of Tables
1-1

Voice Mail System Connections and Display...................................................................................... 1-13

2-1

Voice Mail System Packing List............................................................................................................ 2-1

4-1

Voice Mail System LCD Messages ..................................................................................................... 4-11

4-2

Line Monitor Codes and Colors......................................................................................................... 4-14

5-1

Voice Mail System Programming Cross-Reference List......................................................................... 5-2

5-2

Voice Mail System Commands for DTMF Programming....................................................................... 5-3

5-3

AA Script Commands for DTMF Programming .................................................................................... 5-3

5-4

In-band DTMF Commands for DTMF Programming............................................................................. 5-6

5-5

PBX Commands for DTMF Programming............................................................................................. 5-9

5-6

AA Scheduling Commands for DTMF Programming.......................................................................... 5-16

5-7

VM Mailbox Commands for DTMF Programming.............................................................................. 5-19

5-8

Administrator's Commands for DTMF Programming ......................................................................... 5-25

5-9

VM Notification Commands for DTMF Programming ........................................................................ 5-26

6-1

Basic PBX, AA and VM Parameters Form ............................................................................................. 6-1

6-2

Message Notification Form.................................................................................................................. 6-3

6-3

Time, Data and Scheduling Form ........................................................................................................ 6-4

6-4

In-band DTMF Protocol Parameters Form ............................................................................................ 6-6

7-1

VM System Messages.......................................................................................................................... 7-2

vi

Introduction

Chapter 1:1. Introduction


1.1

Manual Audience and Contents

The Voice Mail System Installation and Programming Manual is intended for System Installers and
Administrators, responsible for the installation, setup and programming of the Voice Mail System.

Please read this manual before installation, programming


and operation.
This manual contains the following:
Chapter

Heading

Introduction

Installation

VMS Programming

Administrator's Operations

DTMF Programming

Programming Forms

VM System Messages

Modem

1.2

Manual Conventions

The manual's typographic and command entry conventions are as follows:


Typeface

Usage

Manual

Book titles, new words or terms and words to be emphasized

Note text

Heading and text of a note, caution or warning

Bold Text

GUI items: dialogs, menu items, field names, etc.

1-1

Introduction

1.3

System Description

This section contains the following:


A functional description consisting of the Voice Mail System environment, functions and features
A physical description consisting of the unit's connections and indications
A technical data summary consisting of the unit's main characteristics

1.3.1

Functional Description

The Voice Mail System shown in Figure 1-1 and Figure 1-2 is a standalone multi-lingual Automated
Attendant/Voice Mail system for large to medium sized businesses with between 50 to 300 employees.

GSM
Network

C.O.

Internet

LAN Server

PBX

4/8 Analog
Ports

Mail Server

To Analog
Ports Sockets
To Ethernet
Adapter

LAN

Figure 1-1: Voice Mail System Connections

1-2

Introduction

Remote Connection
by Modem

Voice Mail System

C.O.

PBX

To 4 or 8
Analog Ports

To Ethernet
Adapter
To USB/RS-232
Local Programming
To LAN

Figure 1-2: Additional Voice Mail System Connections


Featuring Digital Signal Processing (DSP), flash memory storage, SMT production and a real-time clock, the Voice
Mail System contains most of the Automated Attendant (AA), Voice Mail (VM) and administrative features
incorporated in PC-based systems.
The Voice Mail System is available in a 4 ports version with 72 hours of memory and is expandable to 8 ports
with 144 hours of memory. It provides up to 500 mailboxes and integrates with most PBX systems via the analog
port using In-Band DTMF protocol or by using the SMDI protocol.
The Voice Mail System can be integrated with a Local Area Network (LAN), using the LAN connection. This
feature allows the Voice Mail System to send an email notification to the voice and fax message recipients. The
new messages are sent by email in the form of attached media files. They can be played on the users PC
through attached desktop speakers (see note).
In addition, the mailbox owner can maintain the mailbox via the LAN, using the Personal Mailbox Management
(PMM) utility.
The administrator can program and administer the Voice Mail System via a TCP/IP connection.

The Voice Mail System will be delivered with the voice


messages e-mail notification feature enabled.
The attached media files can only be played on the users
PC after installation of the PMM utility and the Windows
Media Player.

1-3

Introduction

The system operates in a PBX environment, with its 4 or 8 ports connected to the analog ports of the exchange
(see Figure 1-1 and Figure 1-2). The Voice Mail System is programmed locally using a direct RS-232 or USB
connection with the PC running the Voice Mail System Voicemail Maintenance Software (VMS). It can also be
remotely programmed using a PC modem. DTMF programming is available using a touch-tone telephone
connected to one of the PBX extensions.

Figure 1-3: General View

1.3.1.1 Automated Attendant


The Automated Attendant is a menu-driven program used for transferring calls to specific departments,
extensions and mailboxes. Its main features are:
Feature
Opening Script Greeting

Description
The Voice Mail System plays a pre-recorded greeting to callers. The
opening greeting usually includes the organizations name and
instructions on how to reach an extension, department or Operator,
how to switch to different languages, how to leave a message and
how to access a directory.
While the greeting is being played, the callers can access a
department by dialing a single digit, dialing an extension number or
holding on for assistance.

Number of Script Repetitions

The Voice Mail System plays a pre-recorded greeting, the required


number of times, before executing an operation at the end of the
recording.

1-4

Introduction

Feature
Operating Modes

Description
Depending on the time and system schedule, the Voice Mail System
assumes one of four operating modes:
The day mode for normal business hours. The Voice Mail System
answers calls with a pre-recorded day greeting, prompting the
caller to enter a desired extension, mailbox, department or
directory, or to switch to a different language.
The night mode for after working hours. The Voice Mail System
answers calls with a pre-recorded night greeting that enables the
caller to leave a message in a desired mailbox.
The holiday mode. During holidays, calls are answered with a
special greeting, prompting the caller to leave a message in a
specific mailbox or in the Operators mailbox.
The break mode. This enables the Administrator to program a
special greeting for breaks during the day. Up to 10 breaks can
be programmed.

System Schedules (Auto-mode)

If your organizations operating hours vary from day to day, the


Administrator can define the daily operating schedules on a weekly
basis, including day, night and break time hours. When the automode is activated, the Voice Mail System automatically switches
between the day, night and break modes, according to a pre-defined
schedule.
The Operator can override the pre-defined schedule and switch
manually to the day, night, break, or holiday mode, using a password.
The Voice Mail System switches automatically to holiday mode on
dates programmed as holidays. During holidays, the Voice Mail
System answers calls with the special holiday greeting, recorded by
the administrator.

Fax Detection

If the Voice Mail System detects a fax tone (CNG) during the opening
greeting, it automatically transfers the call to the pre-defined fax
extension. There are up to four fax extensions available in the Voice
Mail System.

Directory Listing (Dial By Name)

The Voice Mail System enables the caller to locate a mailbox owner.
This is done by dialing the first three letters of the desired parties first
or last name. The mailbox owner programs this feature.

1-5

Introduction

Feature
Call Transfer

Description
The call is transferred to an extension, in a predefined mode. The
modes can be:
Non-Supervised the Voice Mail System transfers the call
immediately, without verifying the status of the extension.
Supervised the Voice Mail System checks for a Busy tone or No
Answer timeout, before transferring the call to the extension.
Semi-Supervised the Voice Mail System only checks for a Busy
signal, before transferring the call to an extension.
The Administrator can program the Voice Mail System to detect
the Call Progress tone and DTMF signals sent by the PBX.

Multilingual Option

The Voice Mail System allows up to 3 languages per system. Callers


can choose the preferred language from the Automated Attendant
during the opening-greeting menu. The Administrator can select the
mailbox menu language for each mailbox owner.

Answering on the First Ring

To avoid delays, the Administrator can configure each individual port


of the Voice Mail System to answer incoming calls on the first ring or
to set a number of rings for answer (up to 9).

Script Menus

The Voice Mail System supports up to 98 script menus. A script menu


is a recorded announcement that can accept a digit entry (0 to 9)
while being played. Based on the digit entered, the Voice Mail System
can perform one of the following actions:
Transfer the call to another script menu
Transfer the call to another script menu and change the
language
Transfer the call to an extension or hunt group
Transfer the call to a mailbox or a mailbox group
Transfer the call to a specified Operator
Dial a DTMF string
Retrieve messages from a mailbox
Disconnect the line
Leave a message

Transfer Call to Operator

Up to eight extensions can be defined as Operators and a call can be


transferred from the Script Menu or from the Personal Greeting
message to a specified Operator.

1-6

Introduction

Feature
Dial a String

Description
The Voice Mail System can be programmed to dial any predefined
DTMF string, while the script opening-greeting message is being
played. Dial a String can perform an internal PBX feature, i.e.
during the company greeting, the external subscriber is instructed to
press 7, to be able to connect to another external subscriber. Dial a
String will convert the digit 7 to hook flash, plus the external line
access code, plus the subscriber number and disconnect the Voice
Mail System. Up to 20 DTMF strings can be programmed.

Greeting by Port

The Voice Mail System can be programmed to play an Opening


Greeting Message, when detecting an incoming call on a specified
port.

Import *.WAV file

Windows media files (*.wav) can be used to create Script Opening


Greeting Messages. A source *.wav file can be transferred and
automatically converted into the required Voice Mail System format.

Speech Recognition

Speech recognition as an Auto Attendant tool enables the caller to


reach the required destination by vocal pronunciation of the
destinations extension owner name or pre-defined service words.
Auto Attendant will route the caller to the destination extension using
a list of special audio commands, which will be a part of the voice
mail system messages.

1.3.1.2 Voice Mail


The Voice Mail System receives and delivers messages using mailbox ID numbers and mailbox owners'
passwords. Messages can be saved, deleted or transferred to other mailboxes. The main features are:
Feature
Real/Virtual Mailboxes

Description
The Voice Mail System supports up to 500 real and virtual mailboxes. A
real mailbox is associated with an extension, whereas a virtual mailbox is
not.

Personalized Mailboxes

Mailbox owners can personalize their mailboxes by recording three


personal greetings (NA, Busy and Temporary), assigning a personal
password to the mailbox and setting optional parameters.

1-7

Introduction

Feature
Message Waiting Notification

Description
The Voice Mail System informs a mailbox owner about recorded
messages by means of a local lamp, local ring notification or cascading
external notification to an external phone number and/or email
notification to an email address. Notification to pagers is also supported.
Some features may require special hardware in order to operate.

Mailbox Features

Personal Greetings mailbox owners can record or change


personal greetings from any touch-tone telephone at all times.
First, callers hear the personal greeting of the called extension.
Then they can leave a message or transfer the call to an Operator,
to another extension or to an external phone number. Only the
system administrator can allow an external phone number transfer.
Greeting Selector mailbox owners can select which message is
played to the caller.
Pause During Retrieve Messages mailbox owners can pause the
playback of the mailbox messages for a maximum of 50 seconds.
Rewind message pressing the * key will rewind the message by 5
seconds.
Fast forward message pressing the # will fast forward the
message by 5 seconds.
Date and Time Stamp the Administrator can program the Voice
Mail System to indicate the start of a message and the date and
time each message was recorded.
Message Deletion messages are deleted, either manually by the
mailbox owner or automatically after a maximum number of days,
defined by the Administrator.
Call Forwarding mailbox owners can automatically forward calls
from

their

personal

mailbox

to

another

mailbox.

System

administrator can forward a call from the mailbox to another script.


Copy Messages mailbox owners can copy messages to another
mailbox.
Move Messages mailbox owners can have their messages
recorded directly into another mailbox.
Call Transfer mailbox owners can give the caller the option to
transfer a call to operator, another extension or an external
number.
Message Reply mailbox owners can reply to messages and record
messages in the senders mailbox.
Continuous Call Recording call can be recorded for up to 20
minutes (with PBX supported).
Mailbox owner can call back to caller (with PBX supported Caller ID
information passed via In-Band DTMF).

1-8

Introduction

Feature
Unified Messaging

Description
A user can receive an email with or without a media attachment in his
regular email program.

Personal Mailbox Management

A mailbox owner can maintain a mailbox via the local network, based
on the TCP/IP protocol, using the Personal Mailbox Management (PMM)
utility.

Mailbox Groups

A caller can send a message to all the members of a mailbox group


simultaneously.
All defined mailboxes belong to the All Group mailbox group. In
addition, the Administrator can create up to four mailbox groups, each
containing up to 500 mailboxes. Mailboxes can belong to more than
one group. Mailboxes can be added or deleted from a mailbox group by
the Administrator. A mailbox group greeting can be assigned to each
mailbox group.

Do Not Disturb Mode

Mailbox owners can set their mailboxes in the Do Not Disturb Mode.
When a caller dials an extension that is in the Do Not Disturb mode, via
the Automated Attendant menus, the Voice Mail System plays a special
Do Not Disturb menu and does not transfer the call to the extension.

Individual Language Selection

The mailbox owner can select one of the languages supported by the
Voice Mail System. When the mailbox owner enters the mailbox, the
Voice Mail System automatically switches to the selected language.

Adjustable Recording Length

The Administrator can select the length of all Voice Mail System
recorded messages. The selected length controls the following types of
messages: scripts, greetings, names and received messages.

Number of Stored Messages

Each mailbox can store up to 92 messages. The Administrator controls


and can change this parameter for each mailbox. The default setting for
this parameter is 30. The Administrator can also limit the number of
days, for which messages can be stored in the mailboxes.

First Time Usage Wizard

The first time mailbox owners access their mailbox, the installation
wizard automatically guides them through the setting up process.

1-9

Introduction

Feature
Personal FAX

Description
Mailbox owner can receive fax messages (up to 10 A-4 pages) and
retrieve them using E-mail client software or direct call to the personal
Voice Mail, where the fax message can be saved; deleted; printed on the
local company fax machine or re-sent to the external FAX machine
number.

1.3.1.3 System Administration


The Voice Mail System is equipped with many administrative functions intended to provide the Administrator
with flexible tools for fast implementation, setup and programming, as well as for long-term operations like
monitoring and maintenance. The main administrative features of the Voice Mail System are:
Feature
Configuration

Description
The basic Voice Mail System unit has four ports and 72 hours of
recording time.
A qualified technical person can increase the number of ports and
recording time, by adding a four-port expansion module to the basic
Voice Mail System unit.

Programming

The Administrator can program the Voice Mail System using:


A computer running the Voice Mail Utility Program. In this case, it
is highly recommended to save the configuration files after each
installation.
Via a modem connection.
Via a touch-tone telephone using DTMF Codes.

Integration with Your PBX

The Administrator can integrate the Voice Mail System with the PBX
using:
The in-band DTMF Protocol. This type of integration is achieved by
setting up the communication protocol of the PBX and the Voice
Mail System unit (answering a call, transferring a call, recalling as a
result of a Busy or No Answer condition, etc.).
The SMDI Integration with the RS-232 port. This type of integration
must be specifically developed for each type of PBX.

1-10

Introduction

Feature
Disconnection Methods

Description
Some PBXs can notify the Voice Mail System when a call is terminated
through the line interface, using Loop Disconnect, DTMF Codes or the
Busy and Disconnect Cadence. When the Voice Mail System detects this
situation, the line is disconnected and the unit is ready to receive
another call on that voice mail port.

Message Notification

The Voice Mail System automatically notifies the mailbox owner of new
messages. Notification may be local (to a PBX extension) or remote (to a
telephone at a remote location, a cellular telephone, a pager or email (to
a predefined email address). The device is able to notify a list of external
telephone numbers. The system administrator can give permission to use
the external notification to mailboxs owners. A mailbox permitted for
external notification can transfer a call to the external number.

Call Forwarding

The administrator can forward a call automatically from a personal


mailbox to another script.

Security Passwords

The Voice Mail System supports three types of 4-8 digit passwords:
Administrator (4-8 digits) for accessing all data stored in the Voice
Mail System.
Operator (4 digits) for accessing the system operating modes: Day,
Night, Holiday and Break.
Mailbox (4 digits) for accessing individual mailboxes, where the
mailbox owners can change their password at all times.

Line Monitor

This option has been enhanced with the possibility to display all
incoming and outgoing DTMF and system codes through the USB/RS232 cable or modem connection.

Modem Support

The Voice Mail System unit is equipped with a built in V.32 bits modem,
operating at 14.4 Kbps with a fallback rate of 9.6 Kbps. When the call is
terminated, the Voice Mail System hangs up in order to clear the port
for the next call.
Modem support can be enabled or disabled.

LCD

On the front panel of the Voice Mail System the LCD display shows the
status of all 4 or 8 ports, system error messages and the current mode
of operation.

1-11

Introduction

Feature

Description

Reports and Configuration Printout

The Voice Mail System can provide a printout of the statistic and system
configuration reports. The statistic reports contain general information
about usage (memory, ports, mailboxes, scripts) and the configuration
reports

contain

information

regarding

the

Voice

Mail

System

configuration.
Backup and Restore Feature

The VMS creates a backup file via the local USB/RS-232 connection,
which includes the complete system configuration and recordings.

Software Upload

The VMS updates the system software only via the local USB connection.

Extension Size

The Voice Mail System supports flexible extension sizes between 2 to 6


digits.

Memory Re-organization

The flash memory is re-organized in a manner, similar to the defragmentation process deployed for PCs hard disks. The Voice Mail
System constantly monitors the memory usage and automatically
activates the memory reorganization.

Memory Alarm

When 85% of the memory has been utilized, the Voice Mail System
sends a voice alarm message to the "supervisor mailbox".

PBX Selection

The Voice Mail System can be easily configured for operation with a
specific PBX. For this, use the PBX selection option in the VMS. This
option supplies a list of PBXs with default integration parameters.

Wizard

An Installation Wizard is provided in the software.

1-12

Introduction

1.3.2

Physical Description

The Voice Mail System unit is built in a 422 x 43 x 165mm metal case, suitable for mounting in a standard 19"
communication rack or on a wall.
All Voice Mail System connection and display components are located on the unit's front panel, as shown in
Figure 1-4 and detailed in Table 1-1.

4 5

Figure 1-4: Front Panel


Table 1-1: Voice Mail System Connections and Display
No

ID

9VDC

Item
Connector

1.5A
2

Function
Connects the Voice Mail System to an external power
supply.

16x2 character LCD display

Displays the operational mode and populated ports of the


unit or a brief message in case of error.

Ethernet

RJ-45 socket

Connects the Voice Mail System to the Local Network.

RS-232

RJ-11 socket

Connects the Voice Mail System to a PBX, or PC.

USB

USB socket

Connects the Voice Mail System to a PBX, or PC.

Ports

RJ-11 sockets

Connects the Voice Mail System to 4 or 8 (with optional 4port expansion board) PBX extensions.

1-13

Introduction

1.3.3

Technical Data

The technical specification of the VME system is as follows:


General Data

Description

Number of PBX extension ports

4 or 8

Extension size

2 to 6 digits (flexible)

Recording time

4 ports 72 hours
8 ports 144 hours

Mailboxes

500

Messages per mailbox

Up to 92 (programmable)

Operator's extensions

Up to 8

Fax extensions

Up to 4

Script messages

Up to 98

DTMF dial strings

Up to 20

In-band DTMF events

Up to 40

PBX Legal extension groups

Up to 10

Modem Support
Interface

V.32 bis

Rates

14.4 Kbps with fallback to 9.6 Kbps

Languages
Supported languages

Up to 3

1-14

Introduction

Feature
Automated Attendant

Option
Opening greeting
Number of Opening Greetings repetitions
Operating modes: day, night, holiday, break, multi-break
System schedules: daily, weekly, holidays
Fax detection
Directory listing (dial by name)
Call transfer modes: non-supervised, supervised, semi-supervised
Multilingual option
Number of rings before answer
Script menus
Transfer call to specific Operator
Transfer call to extension, mailbox, group of mailboxes
Dial a string
Greeting per port
Call Screening mailbox owners can screen incoming calls. The mailbox
owner will receive a call with the name of the caller. The mailbox owner
can decide whether he accepts the call or not.
Speech recognition (an optional feature that requires special hardware
system configuration)

1-15

Introduction

Feature
Voice Mail

Option
Real/virtual, announcer mailboxes
Personalized mailboxes
Unified messaging email notification (this feature can be activated using
an optional hardware upgrade.)
Message waiting notification (local lamp, ring; external external phone
number, list of external phone numbers, pager)
Three Personal greetings
Day and time stamp
Message handling: deletion, forwarding, reply, save, automatic copy,
pause during retrieve message
Mailbox groups
Auto forward to another Mailbox or Script
Do Not Disturb mode
Transfer to another extension or external number
Adjustable recording length
Quantity of stored messages
First-time user setup wizard
Personal fax

1-16

Introduction

Feature
Administration

Option
Configuration: 4 or 8 PBX extension ports
Importing *.WAV files for Script recordings
Programming: PC or touch-tone telephone
Integration with PBX: in-band DTMF
Disconnection methods: Loop Disconnect, DTMF Disconnect, Busy
Disconnect and Disconnect tones
Security passwords: Administrator, Operator, mailbox
Line monitor: incoming/outgoing calls via USB/RS-232 port or modem
connection
Modem support: enabled/disabled
LCD: front panel monitoring
Reports: statistics and configuration print-out
Backup and restore: system configuration and recordings
Software upgrade: via USB/RS-232 port
Memory re-organization
Memory Alarm: when 85% utilized
Define mailbox owners permission for external notification and unified
messaging
Wizard for first time programming
RS-232, USB, modem and LAN (TCP/IP) connection
Auto-Attendant script usage report

1-17

Introduction

Feature

Option

Electrical Characteristics
DC Power Supply

9VDC/1.5 A

Line Voltage

24 to 72VDC

DC Leakage Current

10A maximum

On-hook Insulation Resistance between Line Terminal

0 to 100VDC, 5M minimum

and Ground

100 to 200VDC, 30K minimum


500 VAC/50Hz, 20K minimum
100 VAC/25Hz, 100K minimum

Ring Capacitor

0.47F 10%

On-hook Impedance

@ 50VDC, 40 VAC/25Hz, 3000 minimum

Ring Detect

27 to 100VAC/16 to 60Hz

DC Resistance (off-hook)

24 to 66VDC @ 20 to 100mA, 100 to 350

Impedance (off-hook)

300 to 3400Hz, 500 to 700

Imbalance Ratio

300 to 3400Hz, 46dB minimum

Return Loss

300 to 3400Hz, < 18dB

Current during Break

700A, maximum

DTMF Transmission:
Frequency Tolerance

+1.5%

Frequency Level (High Group) Frequency Level (Low

-6 to -8dBm

Group)

-8 to -10dBm

Inter-digit Pause in Tone Dialing

70 to 80ms

Fax CNG Tone Detection

1100Hz 38Hz

TCP port number for the VMS connection

10253

TCP port number for the PMM connection

10252

1-18

Introduction

Feature

Option

Mechanical Characteristics
Dimensions (W x H x D)

422 x 43 x 165 mm

Weight

2.2 Kg

1-19

Introduction

1.4

Workflow

Figure 1-5 provides the workflow for the Voice Mail System setup and programming operations, carried out
according to this manual.

Unpacking

Rack/Wall Mounting

Voice Mail System


Connection and
Power-Up

VMS Installation
and Launching

Programming
Type

DTMF
Programming

VMS Setup

First Time
Programming?

Telephone Voice Mail


System Communication
Setup

Wizard
Programming

Configuration Data
Transfer to PC

DTMF
Programming

Voice Mail System


VMS
Communication and
Programming
Password Settings
Configuration Data
Transfer to Voice
Mail System
Figure 1-5: Voice Mail System Workflow

1-20

Installation

Chapter 2: 2.Installation
This chapter contains the following:
Unpacking the Voice Mail System unit and accessories
Installation of the Voice Mail System
Installation and setup of the VMS software

2.1

Unpacking

Check if the Voice Mail System package complies with the packing list in Table 2-1.
Table 2-1: Voice Mail System Packing List
No.

Item

Quantity

Voice Mail System Unit

Rack/wall mounting brackets

Screws (3mm) for brackets

Plastic plugs for wall mounting

Screws for outside strengthening

Power Supply, 9VDC, 1.5A

CD (VMS and PMM software and manual)

Network cable RJ-45/RJ-45

USB cable

10

RS-232 cable (optional)

2-1

Installation

Report any damage to the package or its contents to your


local dealer.
For the electrical diagram of the USB and RS-232 cables,
see Figure 2-1 and Figure 2-2.
If the Voice Mail System includes the 4 ports extension
and/or the Unified Messaging module, a metal cover with
2 screws for the expansion card hole will also be in the
box.

Figure 2-1: USB Cable Electrical Diagram

To PC

To Voice Mail System

5
1
2
3

3
2

D-type, 9 pins, Female

RJ-11, 4 pins, Male

Figure 2-2: RS-232 Cable Electrical Diagram


2-2

Installation
RJ-11
Analog Port Input

RJ-11
Analog Extension Socket

4
3
2
1

4
3
2
1

Figure 2-3: Analog Ports Input Cable

2.2

Hardware Installation

This section contains the following:


Voice Mail System installation
Connections, starting up and initial indications
Voice Mail System expansion to eight ports

VMS programming can be done prior to the hardware


installation (see VMS Programming in Chapter 3). After
the programming, proceed with the hardware installation
and connections (see this section) and transfer the
configuration and recording files to the Voice Mail
System (see Accessing VMS Programming Data in
Chapter 4).

2.2.1

Voice Mail System Installation

To install the Voice Mail System in a 19" rack (see Figure 2-4):
a.

Attach a bracket to each side of the Voice Mail System unit, adjacent to its front panel and fasten each
bracket with the three screws provided.

b. Place the Voice Mail System unit in the 19" rack and fasten it to the rack rails, using four screws,
washers and spring washers.

2-3

Installation

Figure 2-4: Installation of Voice Mail System in a 19 Rack


To install the Voice Mail System on a wall (see Figure 2-5):
a.

Attach a bracket to each side of the Voice Mail System unit, adjacent to its top panel (see Figure 2-3)
and fasten each bracket with the two screws provided.

b. Drill four holes in the wall.


c.

Fasten the Voice Mail System unit to the wall using four screws, washers and spring washers provided.

Figure 2-5: Installation of Voice Mail System on the Wall

2-4

Installation

2.2.2
a.

Connections, Starting Up and Initial Indications

Connect each port (4 or 8) to an extension line, using an RJ-11 cable. The ports can be found on the right
side of the front panel of the Voice Mail System unit.

Each RJ-11 socket on the front panel of the Voice Mail


System supports one analog telephone line.
Make sure that the Analog Ports Input Cables are
according to the specifications in Figure 2-3.

In order to prevent damage to the USB/RS-232 driver


chips, DO NOT connect an analog telephone line to the
RS-232 socket.

b. Plug the RJ-45 Network cable into the Ethernet socket of the Voice Mail System front panel.
c.

Plug the 9V DC adapter jack into the power supply connector on the left side of Voice Mail System front
panel.

d. Plug the 9V DC adapter into the main power supply outlet, to turn the Voice Mail System on.
e.

Notice the indications on the LCD display. For details, see LCD Messages in Chapter 4.

f.

For initial programming of the Voice Mail System (the LAN settings), connect the USB/RS-232 cable between
the Voice Mail Systems USB/RS-232 socket and the COM port of the PC running the VMS program. All
other settings can also be performed now, but the administrator has the choice to execute this task via
TCP/IP.

Voice Mail system has following default TCP / IP settings:


IP Address: 192.168.21.200
Subnet mask: 255.255.255.0
Gateway Address: 192.168.21.1
It can be used for the first TCP/IP connection and can be
changed using DTMF programming codes see DTMF
programming codes table *020, *021, *022).

2-5

Installation

g. Remote programming of the Voice Mail System can be done either via TCP/IP or via a modem connected to
the public network. The Administrator has to enable this option in the Voice Mail System.

Voice Mail System connections for local and remote


programming, are schematically shown in Chapter 1.
For local programming, a USB cable is included in the
Voice Mail System package.

h. Call each Voice Mail System line from any extension and listen to the default greeting, informing you that
the system has not been programmed yet (see VM System Messages, System Message No. 000).

2.2.3

Physical Expansion

The Voice Mail System can be configured in one of the following combinations:
4 or 8 analog ports
4 analog ports with Speech Recognition feature
4 analog ports with Speech Recognition feature and full unified messaging (Voice & FAX messages)
features
8 analog ports with partly unified messaging features (Voice only)
8 analog ports with full unified messaging features (Voice & FAX messages*)

Voice messages E-mail notification enabled in default


configuration.
FAX feature requires special hardware fax license key
installation on the expansion 4-line module or Speech
Recognition module.
The Speech Recognition module firmware includes
default language support, which cannot be changed at
the customer's site.
*Check with the local distributor if existing system
firmware supports the NO-ECM mode supported fax
messages handling. Error correction mode (ECM) is an
optional transmission mode built into Class 1 fax
machines or fax modems.

2-6

Installation

For a physical upgrade of the Voice Mail System, one of the following three expansion modules:
Speech Recognition 4-Line module
Unified Messaging Fax License expansion module
4 ports, 72 hours of memory expansion module
4 ports, 72 hours of memory and Unified Messaging Fax License expansion module

To upgrade a Voice Mail System unit:


a.

Make sure that the Voice Mail System is not connected to the power supply.

b. Remove the two screws and the cover from the expansion slot on the right side of the front panel (see
Figure 2-6).
c.

Slide the expansion card into the slot and carefully push it in until it fits into the unit's rear connector.

d. Fasten the expansion card, using its two captive screws to the unit's front panel.
e.

Plug in the power supply.

The Voice Mail System will automatically detect the new module and activate the additional features.

Figure 2-6: Expanding the Voice Mail System

2-7

Installation

2.3

Software Setup

This section contains the following:


Installing the VMS software
Selecting a PBX
Configuring the VMS toolbars
Setting the location of the Voice Mail System files

2.3.1

Installing the VMS Software

Install the VMS software on the Administrators PC or laptop. This PC or laptop is being used for the setup,
programming and managing of the Voice Mail System unit.

The VMS software can be installed and used for creating


the Voice Mail System configuration and programming
scripts, without physically connecting the PC to the Voice
Mail System unit.
The following may happen when the PC containing the
VMS software is physically connected to the Voice Mail
System unit. A message, indicating that the COM port of
the PC has not been configured, may appear, when
performing a software download. Click OK and configure
the COM port.
To establish a connection, follow the relevant procedures:
Connections, Powering Up and Initial Indications in
Chapter 2 and Setting the VMS PC Voice Mail System
Communication in Chapter 4.
VMS installation procedure requires selecting the Speech
Recognition default language. If the Speech recognition
module is not installed or the local language is not
displayed, it is recommended to select English. If the
Speech recognition module is installed, select the VMS
Speech recognition language that corresponds to that as
displayed in the Speech recognition firmware.

2-8

Installation
To install the VMS software:
a.

Insert the VMS CD in the CD-ROM drive of your PC. The CD should run automatically.

b. If the CD does not run, click Start Run and browse the CD for the VMS Set up icon.
c.

Click on the VMS Installation icon and follow the instructions on the screen.

d. To start the VMS program, either click Start Programs Voice Mail System or double-click the
VMS Voice Mail System icon on the PC desktop. The VMS Voicemail Maintenance Software
main screen appears (see Figure 2-7).

Figure 2-7: VMS Main Screen

2.3.2

Installing the USB Driver

The USB installation driver software is included on the supplied CD. Please note, that you must select a driver
that corresponds to the operation system installed on your PC. If an update is required, you can find the drivers
you need on the following web page: http://www.ftdichip.com/Drivers/VCP.htm.
There are two stages of USB driver installation:
USB serial driver installation
USB port driver installation

To install a serial driver, perform the steps as follows:


a.

Power the Voice Mail device using the 9V DC external power supply.

b. Plug a USB cable into the Vocal Baby device and the PC USB port. Found New Hardware screen appears.

2-9

Installation

Figure 2-8: Found New Hardware Screen


If the new hardware is not detected automatically, perform the steps as follows:
a.

Right-click My Computer icon and select Manage from pop-up menu. Computer Management screen
appears.

b. Click the Device Manager branch. The device management tree appears on the right.
c.

Right-click Universal Serial Bus controllers and select Scan for hardware changes from pop-up menu.
After a few seconds Found New Hardware Wizard screen appears (Figure 2-9).

Figure 2-9: Found New Hardware Wizard Screen 1


d. Click Next. The next wizard screen appears (Figure 2-10).

2-10

Installation

Figure 2-10: Found New Hardware Wizard Screen 2


e.

Click the Search for a suitable driver for my device (recommended) radio button and click Next. The
next wizard screen appears (Figure 2-11).

Figure 2-11: Found New Hardware Wizard Screen 3


f.

Select the Specify a location check-box and click Next. A standard Windows browser opens (Figure 2-12).

2-11

Installation

Figure 2-12: Found New Hardware Wizard Screen 4


g. Select the USB drivers files location on the supplied CD and the operation system installed on the PC, and
click Open. The next wizard screen appears (Figure 2-13).

Figure 2-13: Found New Hardware Wizard Screen 5


h. Click Next. An installation procedure is performed (Figure 2-14).

2-12

Installation

Figure 2-14: Found New Hardware Wizard Screen 6


i.

Click Next. A new screen informs that USB-COM serial converter installation is completing (Figure 2-15).

Figure 2-15: Found New Hardware Wizard Screen 7


j.

Click Finish to finish USB-COM port converter installation and start the USB port installation. Found New
Hardware screen appears (Figure 2-16) and after a few seconds Found New Hardware Wizard screen
appears (Figure 2-17).

Figure 2-16: Found New Hardware Wizard Screen 8

2-13

Installation

Figure 2-17: Found New Hardware Wizard Screen 9


k.

Click Next. The next wizard screen appears (Figure 2-18).

Figure 2-18: Found New Hardware Wizard Screen 10


l.

Click the Search for a suitable driver for my device (recommended) radio button and click Next. The
next wizard screen appears (Figure 2-19).

2-14

Installation

Figure 2-19: Found New Hardware Wizard Screen 11


m. Select the Specify a location check-box and click Next. A standard Windows browser opens (Figure 2-20).

Figure 2-20: Found New Hardware Wizard Screen 12


n. Select the USB drivers files location on the supplied CD and the operation system installed on the PC, and
click Open. The next wizard screen appears (Figure 2-21).

2-15

Installation

Figure 2-21: Found New Hardware Wizard Screen 13


o. Click Next. A new screen informs that USB-COM serial port installation is completing (Figure 2-22).

Figure 2-22: Found New Hardware Wizard Screen 14


p. Click Finish to finalize the installation process.
To test the connection between PC and Voice Mail perform the steps as follows:
a.

Run the VMS software from the supplied CD.

b. From the main menu select CommunicationRead Configuration and click OK. VMS starts reading
the configuration from the Voice Mail system through the USB interface. If the VMS application does
not find USB port automatically, you can resolve it as follows:

2-16

Installation

Right-click My Computer icon and select Manage from pop-up menu. Computer
Management screen appears (Figure 2-23).

Click the Device Manager branch. The device management tree appears on the right.

Figure 2-23: Computer Management Screen

Find the installed USB Serial Port and the corresponding PC COM port.

On the VMS application main menu select CommunicationCom Port. USB To COM Port
Selection screen appears (Figure 2-24).

Figure 2-24: USB To COM Port Selection Screen

Set the COM port as required.

Try to activate the Read Parameters function again.

2-17

Installation

2.3.3

PBX Selection

Selecting a PBX from the PBX Selection list enables a quick and easy integration of the Voice Mail System. All the
default parameters for the selected PBX will automatically be shown in the VMS. These parameters are:
Transfer Code
Hook Flash Time
Message Light On and Off codes
In-band DTMF Protocol
Refer to PBX Settings in order to change the parameters not provided in the PBX selection.

To select a PBX:
a.
b.

Click the PBX Selection button in the VMS toolbar.


From the PBX Selection dialog (see Figure 2-25), select the relevant PBX and click OK.
Parameters applied when selecting a PBX, may differ from the
parameters of the existing PBX. In this case, you may require
assistance from the PBX manufacturer and/or from Aleen
Technologies Technical Support.
To obtain a list of the PBX parameters from the VMS main
menu, select File Print Settings Menu PBX Parameters.

Figure 2-25: PBX Selection List

2-18

Installation

2.3.4

Configuring the VMS Toolbars

This function is used for selecting which toolbars and whether tool tips will be displayed.
To configure the VMS toolbars:
a.

From the VMS main menu, select File Options. The Options dialog appears (see Figure 2-26).

Figure 2-26: Toolbar Configuration Tab

b. In the Tool Bars section, check the boxes of the required toolbars.
c.

In the Tool Tips section, click Hide to only show the tool name when moving the cursor over it.

d. Click OK to confirm your settings.

2-19

Installation

2.3.5

Setting the Location of the Voice Mail System Files

This function is used to set the path for the Voice Mail System configuration and data files.
To set the location of the Voice Mail System files:
a.

Select File Options and click the File Location Tab (see Figure 2-27) from the VMS main menu.

Figure 2-27: File Location Tab


b. The file list contains:
File Type

Usage

VMP

Configuration

VOX

System initiation

WAX

Backup

Script files

Opening greeting script

WAV

Window media format

BIN

Voice Mail System Software version

c.

To change the location of a file type, highlight it, click the Set location button and type in the new
location.

d. To delete the location of a file type, highlight it and click the Clear location button.
e.

Click OK to confirm your changes.

2-20

VMS Programming

Chapter 3: VMS
3. Programming
This chapter contains the following:
Quick Voice Mail System Installation using the Installation Wizard
Programming the Voice Mail Systems system parameters
Programming the Voice Mail System's Automated Attendant (AA)
Programming the Voice Mail System's Voice Mail (VM)
To program the Voice Mail System unit using a touch-tone telephone, see Chapter 6, DTMF
Programming.

3.1

Quick Installation Using the Installation Wizard

The Voice Mail System Installation Wizard is especially recommended as the initial fast, hands-on installation
tool.
To use the Voice Mail System Installation Wizard:
a.

Select Wizard Start from the menu bar or click on the Installation Wizard icon

on the toolbar.

b. After opening the Wizard, click Start. The first out of the following ten dialogs will appear.
c.
No.
1

In these dialogs, enter the following parameters:


Dialog
PBX Parameters

Description
Operator Extensions, Fax Extensions, PBX Legal

Reference
Figure 3-1

Extensions
2

PBX Parameters

Transfer mode

Figure 3-2

PBX Parameters

Busy Tone, Disconnect Tone

Figure 3-3

List of Mailboxes

Range of mailboxes

Figure

3-19

(similar)
5

Notification Parameters

In-band DTMF Protocol

PBX code used to turn the message light on and

Figure

off

(similar)

Codes from a PBX that supports the In-band

Figure 3-6

3-23

DTMF Protocol to the Voice Mail extension


7

In-band DTMF Protocol

See pages 2-4 for additional 30 events

3-1

VMS Programming

No.

Dialog

Description

Script Menu

The operation associated with each script

Network Parameters

Relevant Network settings for the Voice Mail

Reference
Figure 3-9

System
10

Final Wizard Script

Finish to save your settings or Cancel to return


to the Voice Mail System opening screen without
saving the Wizard settings

3.2

System Programming

To program the Voice Mail Systems system parameters, the following procedures apply:
Setting the PBX parameters
Setting the system parameters
Setting the In-band DTMF Protocol parameters
Setting the Network Parameters

3.2.1

Setting the PBX Parameters

For programming the PBX parameters of the Voice Mail


System unit using a touch-tone telephone, see Chapter 5.

To use the Voice Mail System Installation Wizard:


a.

Select Parameters PBX Parameters from the menu bar or click on the PBX Parameters icon

on

the toolbar. The PBX Parameters dialog appears (see Figure 3-1).

3-2

VMS Programming

Figure 3-1: PBX Parameters Dialog


b. In the Extensions tab, enter the numbers and ranges of the PBX extension types (enter two to six digits
in the extension number fields of Figure 3-1):
Extension Type

Usage

Operator

Defines eight Operator extensions for script and mailbox programming.

PBX Legal Extension

Defines 10 extension ranges for Direct Call to Extension. Extensions outside these
ranges cannot be directly accessed via the Automated Attendant scripts.

Fax

Defines four extensions for call transfer, on detection of the fax tone by the Voice
Mail System. Leaving these fields empty disables the feature.

c.

In the Call Transfer tab, set the call transfer parameters (see Figure 3-2).

3-3

VMS Programming

Figure 3-2: Call Transfer Tab


Parameter

Usage

Transfer Supervise Type

Defines the method for detecting the No Answer, Busy and Do Not Disturb (DND)
status when a call is transferred to an extension in semi-supervised or supervised
mode. Select:
Type

Details

Call Progress Tones

The Voice Mail System samples the ring


cadences from the PBX (Busy tone,
Disconnect tone, etc.).

DTMF

The Voice Mail System receives the


DTMF signals for Busy, No Answer and
DND from the PBX.

DTMF Codes from PBX

Defines the Answer, Busy and DND DTMF signals after switching to DTMF in the
Transfer Supervise Type drop-down menu.

Transfer Mode

Defines the transfer mode of the Operator and other extensions. Select:
Mode

To

Non-supervised

Transfer the call without checking the


status of the extension.

3-4

VMS Programming

Parameter

Usage
Semi-supervised

Check for a Busy signal on the required


extension. If the called extension is not
busy, then the call is transferred in a
non-supervised fashion.

Supervised

Check for a Busy signal or No Answer


timeout on the required extension. The
system waits for the call to be
answered before the call the transfer is
completed.

Transfer Code

Transfers a call from the Script or Personal greeting to another telephone number.
The applicable codes are:

Recall from Busy Code

Code

To indicate

&

Hook flash

Extension

0-9, A-D

DTMF

Pause

Defines the PBX code to return the caller to the Voice Mail System when the
required party is busy (this code is applicable for semi-supervised or supervised
mode only).

Recall from No-answer

Defines the PBX code to return the caller to the Voice Mail System when his/her call

Code

is not answered (this code is applicable for supervised mode only).

Recall

from Hold

on

Defines the PBX code to return the call placed on Hold during the Busy menu

busy retry Code

playback to the Voice Mail System.

Hook Flash Time (&)

Defines the hook flash time in milliseconds.

Time to Wait for No

Defines the Voice Mail System waiting period for an answer after transferring a call

Answer

in supervised mode (the default is 20 seconds).

Voice Sensitivity

Defines the sensitivity to human voice detection on the destination extension in


supervised mode (default is 5).

3-5

VMS Programming

d. In the CP Tone & Disconnect tab, the on-time and off-time of the following tones are set (see Figure
3-3):

Figure 3-3: CP Tone & Disconnect Tab


Tone
Busy, External Busy

Usage
Detects a busy tone on the line and disconnects the line when a busy tone
is detected.

e.

Disconnect,

Disconnects the line when the caller hangs up and the disconnect tones

External Disconnect

are detected.

Enter the Disconnect Code. Defines the DTMF codes sent from the PBX to the Voice Mail System, in
order to disconnect the line, when a caller has hung up.

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VMS Programming

3.2.2

System Parameters

For programming the system parameters of the Voice Mail


System unit using a touch-tone telephone, see Chapter 5.

To set the system parameters:


a.

Select Parameters System Parameters from the menu bar. The Parameters tab appears (see
Figure 3-4).

Figure 3-4: System Parameters Tab


b. Select the Default System Language by clicking on the appropriate radio button.

The list of installed languages will only be shown after a


Read Parameters operation.
Use the Statistics window (see Chapter 4) after a Read
Parameters operation, to check the number of the
languages installed in the system. For a new system, the
number of installed languages is also specified on the
package.

3-7

VMS Programming

c.

Select Last or First Name to be used as selection, when using the Directory Listing feature.

d. Click the Advanced button to change parameters, which affect the unit's operation as indicated by an
appropriate warning message.
e.

On receiving the warning message, click Yes to enter the Advanced Parameters dialog
(see Figure 3-5).

Figure 3-5: Advanced Parameters Dialog


f.

Modify and mark the parameters in the Advanced Parameters dialog.

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VMS Programming

g. Define system parameters as follows:


Parameter

Usage

Delay before notification

Defines the time delay in seconds, before a dialing notification string is sent

dialing

(before going off-hook).

Pause before/after

Defines the time delay before/after dialing an external line access code.

external access code


Number of answer

Defines how fast the Voice Mail System in Supervisor mode will recognize a

samples

human voice from a called extension.

Maximum recording

Defines the maximum recording time for user messages, mailbox greetings

time

and names.

Volume level

Defines the volume level of a message played via an analog port. (see
DTMF command *369). This parameter is used only for changing volume
of user-recorded messages.
To change the volume level of System Messages (Prompts), use *368 where
x=0,9 default=5.
Another new parameter is Amplification Factor. The legal values for it are
0-9 (default 5). To program this via DTMF use command *367 X where
X=0-9.

h. Check boxes as necessary:


Check
Q23 protocol support

To enable
A special protocol, when integrating the Voice Mail System with the
MATRA PBX.

Loop Disconnect Enable

Voice Mail System detection of a call interruption from the PBX side
initiated by the caller.

i.

In the DTMF Setting section, the dual arrow buttons can be used to enter the relevant DTMF
parameters.

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VMS Programming

Parameter

Usage

DTMF Sensitivity Level

Defines the sensitivity for DTMF tones dialed by the PBX.

DTMF Amplitude

Defines the outgoing DTMF tone level.

DTMF Off Time

Defines the DTMF tone cadence Off time (pause in 20 msec steps) dialed by
the Voice Mail System.

DTMF On Time

Defines the DTMF tone cadence On time (active tone in 20 msec steps) time
dialed by the Voice Mail System.

DTMF Input Timeout

Defines the maximum time between DTMF signals, in which the caller has
to enter the relevant data.

DTMF Disconnect Code

Defines the length of the DTMF cadence cycle, sent by the PBX, when a call

Length

is disconnected. This parameter is needed in order to calculate the amount


of time that must be truncated from the end of a message, which was
terminated by a Disconnect Code.

DTMF Minimum Input

Defines the length of the DTMF ON tone, used by the PBX. This parameter

Length

helps to differentiate between voice and actual DTMF input digits. The
DTMF tone that is shorter than minimum input length will be ignored.

j.

To enable Active System Messages, check boxes as follows:


Check

To enable

Please hold

System message 003. Playback before transferring a call.

You have a call

System message 011. Playback after the target extension answered (for
supervised transfers only).

Please leave a message

System message 008. Additional options after leaving a message.

after the tone


Please say the name of

System message 277. Enables system message after the Script Opening

the person

Greeting playback when the Speech Recognition feature is activated.

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VMS Programming

k.

To enable the modem, check boxes as follows:


Check

To enable

Modem Enable

Modem, connecting from a remote PC

Modem Activation Code

Activation code for the built-in Voice Mail System modem (valid codes are 09, A, B, C, D and #. * cannot be used!)

l.

To initiate the system, upload system messages and restore the default system parameters, click the
System Init button. Use the Browse option to define the path of the *.VOX file.
Please notice that following the system initialization, all
previously recorded messages are deleted.
For a system initialization, a special *.vox file must be
used, prepared by the manufacturer. Using the incorrect
*.vox file or a file of any other format can destroy the
Voice Mail System.

To upgrade the Voice Mail System application software use the


designated utility supplied by the manufacturer to your local
authorized distributor.

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VMS Programming

3.2.3

In-band DTMF Protocol

The In-band DTMF Protocol is used for defining DTMF strings, sent from the PBX to the Voice Mail System. The
Voice Mail System uses these DTMF digits to identify the condition or reason why an incoming call is arriving to
the Voice Mail System. Typically, they tell the Voice Mail System of a call-forward situation or a log in attempt.
Each In-band DTMF Protocol event string is associated with an operation that is executed once the Voice Mail
System receives a DTMF string. A string contains up to 40 digits: 0 to 9, A to D, #, and *.

For programming the In-band DTMF Protocol of the Voice


Mail System unit using a touch-tone telephone, see Chapter
5.

To define the system behavior according to the port that receives the call:
a.

Select Parameters In-band DTMF Protocol from the menu bar. The In-band DTMF Protocol
dialog appears (see Figure 3-6).

On the four tabs of the In-band DTMF Protocol screen, up


to 40 DTMF operations can be defined.

Figure 3-6: In-Band DTMF Protocol Dialog


b. Enter the Code Received from the PBX and select the required Operation from the operation dropdown menu on the right.

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VMS Programming

Select

To

Auto Attendant
Transfer

Play the opening script of the Automated Attendant.

to

Script

Play a specific script.

Transfer

to

script

Play a specific script and change to the specified language (1, 2 or 3).

Message

Message

1st/2nd/3rd

Language
Transfer to Busy Menu

Play the default system Busy menu.

Transfer to No Answer

Play the default system No Answer menu.

Menu
Transfer to Do Not Disturb

Play the default system Do Not Disturb menu.

Menu
Transfer to an Extension

Transfer a call to a required extension.

Transfer to a Mailbox

Transfer a call to a required mailbox.

Transfer to the Operator

Transfer a call to a required operator, 1 out of 8.

Directory List

Play the Directory Listing (DBN)

Call Recording

Record the conversation. (This is only applicable to a PBX, where the Call
Recording feature is supported.)

Leave a Message

Leave a message in a designated mailbox.

Retrieve Messages

Retrieve messages from a designated mailbox.

Disconnect

Disconnect the call.

Transfer to a Group of

Leave a message for a group of mailboxes.

Mailboxes

c.

Set the maximum time interval that the Voice Mail System has to wait in milliseconds, until the first
DTMF string is received.

d. Set the maximum time delay between DTMF codes sent from the PBX to the Voice Mail System to
detect the end of the In-Band-DTMF code.

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VMS Programming

On the four tabs of the In-band DTMF Protocol screen, up


to 40 DTMF operations can be defined.

e.

Click the OK button to confirm your settings and return to the VMS main screen.

Example: Let us assume a caller calls in and is transferred to station 215 and there is no answer and
station 215 is programmed for call-forward-no-answer to the voicemail. If the PBX sends on a callforward-no-answer condition the digits 9 1 2 1 5 and we want to make sure that the caller is sent to
voice mailbox for station 215, then we would program in the In-band DTMF Protocol event string as in
Figure 3-7:

Figure 3-7: In-Band DTMF Protocol Table

3-14

VMS Programming

3.2.4

Network Parameters

Voice Mail system has the following default TCP / IP settings:


IP Address: 192.168.21.200
Subnet mask: 255.255.255.0
Gateway Address: 192.168.21.1
It can be used for the first TCP/IP connection and can be
changed using DTMF programming codes see DTMF
programming codes table *020, *021, *022.
To define large-scale network parameters, you may need a
Local Network Administrators assistance.
The Local Network Administrator needs to define a
user/email account for the Voice Mail System on the Email
Server.
The

Network

Parameters

are

also

needed

for

the

administrators use of the VMS remotely (via TCP/IP).

To enable network features, the Voice Mail System needs to be integrated into the TCP/IP protocol based Local
Area Network. Enter the Voice Mail System to the LAN as a regular Network user. This is possible via the
definition of the Network Parameters.
To allow for the possibility to send emails from the Voice Mail System to mailbox owners, the IP address of the
SMTP server needs to be defined. A mailbox for the Voice Mail System needs to be defined on the Local Area
Network. For this the help of the Local Network Administrator is needed.
To define network parameters:
a.

Select Parameters Network Parameters from the menu bar. The Network Parameters dialog
appears (see Figure 3-8).

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VMS Programming

Figure 3-8: Network Parameters


Parameter

Usage

Device Properties

Defines the permanent Voice Mail System IP Address, which has to be

IP Address

unique in the existing LAN. (DHCP is currently not supported.)

Device Properties

Defines the Subnet Mask for the existing LAN.

Subnet Mask
Gateway Properties

IP Address of the Network Communication device (Router, Firewall, etc.),

IP address

which establishes connection with external Network resources.

Server Properties

Local SMTP Mail Server IP Address.

IP Address
Mail Account Properties

Voice Mail System Email account in the SMTP mail server.

Email Address

Defines the email address for the Voice Mail System, as defined in the local
mail server. This address is needed when the Unified Messaging feature is
activated for SMTP Email sender recognition.

User name

Voice mail system user account name in the Email server, which needs
SMTP E-mail sender authorization.

Password

Voice mail system user account password in the Email server, which needs
SMTP E-mail sender authorization.

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VMS Programming

3.3

Automated Attendant Programming

The following steps apply to the programming of the Voice Mail System Automated Attendant:
Script programming
Schedule programming

3.3.1

Script Programming

Defines the operation executed when pressing any DTMF digit between 0 and 9, while the script message
is being played, etc.
Defines speech recognition programming rules.
Defines the script opening conditions per port and the number of the script to be played for each port.
Defines a name for each necessary operational script, i.e. company greeting in English, script 00 and
company greeting in Spanish, script 01, etc.
Displays of script listings for reviewing the script status.

For programming the AA script of the Voice Mail System,


using a touch-tone telephone, see Chapter 5.
Please note that a script must be recorded and programmed
with an announcement, in order for a script to operate.

To define DTMF strings, using the in-band DTMF protocol:


a.

Select Auto Attendant Script Menu from the menu bar. The Script Menu appears
(see Figure 3-9).

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VMS Programming

Figure 3-9: Script Programming Tab


b. To define an operation for each DTMF digit (0 to 9), select the respective Type of Operation from the
drop-down menu. The operations to choose from are as follows:
Operation

When pressing appropriate DTMF digit

No entry

No operation.

Transfer to a script menu

The caller is transferred to the sub-menu, defined in the


respective Destination field.

Transfer to a Script Message + 1st

The caller is transferred to the sub-menu, defined in the

Language,

respective Destination field and the selected system language is

Transfer to a Script Message + 2nd

used until the end of the session (unless otherwise changed).

Language,
Transfer to a Script Message + 3rd
Language

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VMS Programming

Operation
Directory List

When pressing appropriate DTMF digit


The Voice Mail System requires the caller to enter the first three
letters of the first or last name of the required party (for details
regarding the dial by name option, see System Parameters).
Note: Each mailbox owner, who wants to be reachable via
DBN, must enter the name 3-digit code and record the name
followed by the users menu; for details regarding the Dial by
Name option, see System Parameters (Paragraph 3.2.2).

Transfer to an Extension

The call is transferred to the predefined extension, as defined in


the relevant Destination field. If the target mailbox has the Call
Screening function activated, callers will be requested to record
their name and the destination will be informed of the calling
party.

Transfer to a Mailbox

The caller is immediately sent to the required mailbox, defined


in the relevant Destination field.

Transfer to a Group of Mailboxes

Leave a message for a mailbox group.

Direct Call to an Extension

Allows the caller to dial the required extension number, which


is a legal PBX extension For additional details, see PBX Settings
(Paragraph 3.2.1). Direct Call feature must be defined for the
first digit of the legal PBX extensions range.

Direct Call to a Mailbox

Allows the caller to dial the required mailbox.

Leave a Message

Allows the caller to press a predefined digit from 0 to 9, and is


then prompted to enter the requested mailbox number for
leaving a message.

Retrieve Messages

Allows the caller to press a predefined digit from 0 to 9 and is


then prompted to enter the required mailbox number and
personal password, in order to retrieve messages.

Disconnect

The caller is disconnected.

Disconnect with Message

The caller is "politely" disconnected, as the Voice Mail System


plays

the

message

Thank-you

and

good-bye

before

disconnecting.
Return to Main menu

Returns the caller to the currently active menu.

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VMS Programming

Operation
Dial a String

When pressing appropriate DTMF digit


Enter a string number from the Dial Strings table to dial the
free up to 40 DTMF symbols DTMF string (see Figure 3-14).

Transfer to Operator

A caller can be transferred from a script message to an


Operator, as defined in the PBX Settings.

Import WAV

A *.wav file can be imported and can be transferred to a


specified script, such as a greeting message.

c.

To define the number of times the Script Opening Greeting playback is played, set the Repeat script
parameter.

d. To define the time interval after the Script Opening Greeting, in which the caller needs to respond, set
the EOM Timeout in seconds.
e.

Define in each script one fax extension out of four, to which a fax call will be directed. Please note that
each script menu can have a different fax extension.

f.

To define a source *.wav file for a specified script, such as the opening greeting message, click the
Import WAV button.

The *.wav source file parameters are: PCM, 8 KHz,


16-bit, mono.

To define the speech recognition programming:


The speech recognition programming is done by means of defining specific words in the designated table. When
the user will say a word form the list, the system will recognize them and respond accordingly. If the system fails
to recognize a word, the user will be prompted to repeat it. If still unrecognized after several retries, the call will
be routed according to the active script settings.
1. In the Script Menu, click on the Script Recognition tab (see Figure 3-10).
2. Use the PREV and NEXT buttons to browse to the required table.

It is possible to create up to 100 tables. Each table can


contain up to 100 entries. The total number of entries in all
tables is 800.

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VMS Programming

3. Enter a name in Table name field (up to 30 text symbols). The supported language appears on the right of
this field. This language is fixed and cannot be changed by the user, since it does not depend on the
installed languages.

The speech recognition function requires the installation of


the appropriate hardware module.

Figure 3-10: Speech Recognition Tab


To add a speech recognition entry:
a.

Click the Add button. Speech Recognition Entry window opens (Figure 3-11).

b. Enter text in Speech text field (up to three words). This text will be recognized by the voice mail system.
c.

Select an auto-attendant action from Action combo-box. When the speech is recognized, the selected
action is performed.

d. Enter a value in Destination field. This value represents the target extension/mailbox number or script
number.

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VMS Programming

It is legal that several entries will be associated with the


same extension; it is illegal that a single entry will be
associated with more than one extension.

Figure 3-11: Speech Recognition Entry


To edit a speech recognition entry:
a.

Select an entry on the Speech Recognition table.

b. Click Edit. Speech Recognition Entry window opens (Figure 3-11).


c.

Modify the settings as required.

d. Click OK to confirm. The changes are applied.

To delete a speech recognition entry:


a.

Select an entry on the Speech Recognition table.

b. Click Delete.

To activate a speech recognition table:


a.

Access the Script Programming tab (Figure 3-9).

b. In the Speech Recognition area at the bottom of the tab select a table from the Data base table
combo-box.
c.

Select the Active checkbox. The table is activated.

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VMS Programming
To define DTMF strings, using the in-band DTMF protocol:
a.

In the Script Menu, click on the Script Opening tab (see Figure 3-12).

b. Set for each port in use, the Number of Rings before a call is answered.
c.

Set the script number played on each port. There can be up to four scripts a script for each mode of
operation, i.e. Day, Night, Break or Holiday.

Figure 3-12: Script Opening Tab

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VMS Programming
To review the status of the scripts:
a.

In the Script Menu, click on the Script Status tab (see Figure 3-13). The status of all programmed and
recorded scripts is displayed adjacent to the script number by means of an icon:

b. Ear icon for a recorded script


c.

Network icon for a programmed script

d. Lamp icon for a programmed and recorded script

Figure 3-13: Script Status Tab

Status is only shown once read parameters have been


performed on the Voice Mail System.

e.

Click the Description button to enter script details (for example, the script file name for future
reference).

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VMS Programming
To define dial strings:
a.

In the Script Menu, click on the Dial Strings tab (see Figure 3-14).

Figure 3-14: Dial Strings Tab


b. Define up to 20 dial strings.

A dial string consists of up to 40 digits including 0 to 9, A to


D, *, #, p for 1 second pause, Q for 4 seconds pause and &
for hook flash.
Example: To perform a trunk-to-trunk transfer to the
telephone number 1 (800) 991-8186, the dial string field
might look like the following: &p9p18009918186pppp
The voicemail automatically hangs up after the last character
is performed in the dial string.

To end the Script Menu session:


a.

Click OK to save your settings or click Cancel to return to the Voice-mail Utility Program's (VMS) main
screen, without saving any data.

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VMS Programming

3.3.2

Schedule Programming

Schedule programming specifies the Auto Attendant functionality based on the daily, weekly and holidays
scheduling table.

For programming the AA scheduling script of the Voice Mail


System

unit

using

touch-tone

telephone,

see Chapter 5.

To define the system time and scheduling modes:


a.

Select Auto Attendant Time & Date from the menu bar or click on the Time & Date icon

on

the toolbar. Time, Date and Weekly Schedules dialog appears (see Figure 3-15).

Figure 3-15: Time, Date and Weekly Schedules Dialog

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VMS Programming

b. In the Time & Date tab, change the daylight saving clock by using the Auto Day Light saving time
drop-down as required. The system supports both American and European DST. It is possible to program
DST using a touch-tone telephone and DTMF programming, when the combo-box is set to none.

The time is automatically changed at 2:00 a.m. on the


appropriate

days

when

selecting

the

American

or

European option.

c.

To set the system time and date, use the appropriate fields in this tab.

The

default

System

Time

and

System

Date

are

automatically received from the PC, running the VMS


software.

d. Select the scheduling modes from the Mode of Operation drop-down menu:
Select

To

Auto

Set the automatic scheduling mode

Day, Night, Break, Holiday

Manually set the appropriate scheduling mode.

To define the Weekly Schedule:


a.

In the Time & Date tab, select the Auto option from the Mode of Operation pop-down menu and
click the Schedules button. The Auto (automatic scheduling) dialog appears (see Figure 3-16).

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VMS Programming

Figure 3-16: Automatic Scheduling Dialog

Please notice that the Schedules button is only enabled


when selecting the Auto option from the Mode of
Operation drop-down menu.
Break, Night and Holiday scripts have to be recorded by
the Administrator. Otherwise the Voice Mail System will
automatically return to the Day manual mode.

b. In the Weekly Schedule tab, set the Day Time schedule. The example displayed in Figure 3-16 shows
that the Voice Mail System will play the day script message between 09:00 and 17:00 every day.

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VMS Programming
To define the Auto Breaks schedules:
a.

Click on the Auto Breaks tab. The current list of auto breaks appears on Auto Breaks tab (see Figure
3-17).

Figure 3-17: Auto Break Schedules Tab


b. Define the breaks for each day by entering the times and selecting the script that has to be played.
c.

To remove a break from the list, select the break and change the From and To time to 00:00.

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VMS Programming
To define the Holiday schedules:
a.

Click on the Holidays Schedules tab. The current list of holiday dates appears (see Figure 3-18).

b. Click the Add button to add a new date to the list of holidays and set the time the holiday script
message should be played.

Figure 3-18: Holiday Schedules Tab

If the holiday lasts more than one day, each day must be
separately added to the list.

c.

To remove a holiday date from the list, highlight it and click the Remove button.

To end your time and date scheduling session:


a.

Click the OK button to confirm your settings or click Cancel to cancel your settings and return to the
VMS main screen.

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VMS Programming

3.4

Programming the Voice Mail

Voice Mail programming contains the following:


List of mailboxes
Setting the message waiting notification
Defining mailbox groups

3.4.1

Handling the List of Mailboxes

The tasks associated with the list of mailboxes are:


Creating a range of mailboxes and defining a Supervisor Mailbox
Editing the list of mailboxes
Setting the parameters of the mailbox list

To program the list of mailboxes of the Voice Mail System,


using DTMF programming, refer to Chapter 5.

To create a range of mailboxes and define a Supervisor Mailbox:


a.

Select Voice Mail List of Mailboxes from the menu bar or click on the List of Mailboxes icon
on the toolbar. The List of Mailboxes dialog appears (see Figure 3-19).

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VMS Programming

Figure 3-19: List of Mailboxes


b. To define a Supervisor Mailbox, select the correct mailbox from the drop-down menu.

The Supervisor Mailbox can only be defined after a number


of mailboxes have been created, as one of them will have to
be assigned as the Supervisor Mailbox.
The Supervisor Mailbox is used when the Voice Mail System
memory is 85% full. The System Administrator is alerted to
delete messages and reorganize the system memory.

c.

To create a range of mailboxes, fill in the following:


Field

With

From

The first mailbox in the sequence.

To

The last mailbox in the sequence.

Source

The mailbox with specific parameters, e.g. language or operator, etc., which is the
source for the new mailbox parameters. All the new mailboxes created this way
will have the same exact configuration as the source mailbox.

d. When finished, click the Create Range button. The new mailboxes appear in the list of mailboxes and
the Total Number of Mailboxes is updated.

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VMS Programming

The maximum number of mailboxes supported in the Voice


Mail System is 500 total real and virtual mailboxes.

To edit the list of mailboxes:


a.

Use the right-hand buttons as follows:


Click

To

New

Create a new mailbox (see Figure 3-20).

Copy

Create a new mailbox based on the parameters of a highlighted mailbox.

Delete

Delete the highlighted mailbox.

Edit

Edit the parameters of the highlighted mailbox (see Figure 3-20).

b. To add a new mailbox, click the New button. New Mailbox screen appears (see Figure 3-20).

Figure 3-20: New Mailbox

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VMS Programming

Parameter

To define

Mailbox

The number of the mailbox in the list of mailboxes.

Extension

The number of the extension associated with the mailbox (for local notification use only).

Mailbox Type

The type of the mailbox, either real or virtual.

User Language

The language used by the mailbox when playing system messages.

A virtual mailbox has the same functionality as a real one,


except that it has no physical extension associated with it.

c.

Click the Reset button to change the password to default (the default password is 1234). When
changing the User Password, four asterisks (****) appear.

d. To enable local notification for waiting messages, select one of the options from the Local Notification
pop-down menu:
Option
Message Light 1

Usage
Turns on the message waiting light on the telephone or changes the dial tone of
the extension by sending the code defined in the Notification Parameters.

Message Light 2

Identical to Message Light 1, but for PBXs that support more than one type
message waiting notification code.

Sign Ring

The Voice Mail System rings the extension number once to inform the mailbox
owner of new messages.

Rings

The Voice Mail System rings an internal extension for a period of time defined by
the Ring Notification Duration and the Ring Notification Retries to inform the
mailbox owner of new messages. After the call is answered, the system provides
the user with the option of logging into the mailbox and checking messages.

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VMS Programming

e.

Check the Message Data options:


Check
Announcer

Function
Plays a personal greeting (announcement), without allowing a message to
be left.

Do Not Disturb

Prevents call transfers from the Automated Attendant to extensions in


DND.

f.

Time Stamp

Plays the time and date of the message.

CLIP

Activates the Calling Line Identification Presentation

Enable Call Screening

Allows the use of the Call Screening function.

Active Call Screening

Activates Call Screening for the mailbox owner.

Enter the maximum number of messages, which can be stored in the mailbox, using the appropriate
parameter.

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VMS Programming

g. Check the Menu Activator options:


Option

To

No Answer menu

Activates the default system No Answer menu

Busy menu

Activates the default system Busy menu

DND menu

Activates the default system Do Not Disturb menu

h. Select one of the Personal Greeting options:


Option

i.

To

Busy/No Answer Greeting

Activates the Busy and No Answer greetings for the mailbox.

Temporary Greeting

Activates the Temporary greeting for the mailbox

Check the Copy Message options:


Option

To

Copy to Mailbox

Copies all incoming (non-forwarded) messages to another mailbox.

Move to Mailbox

Moves all incoming (non-forwarded) messages to another mailbox


without storing any messages in the originating mailbox.

j.

Select one of the Transfer Options:


Option
Forward to Extension

To
Forward a call from the Personal Greeting message to another
extension. When the caller dials the specified digit while the Personal
Greeting Message is played, the call is transferred to the predefined
extension.

Operator

Forward a call from the Personal Greeting Message to one of the eight
local Operators defined in the PBX Settings.

Local Fax

Transfers the call to a fax extension, when a fax data signal is detected
during the Personal Greeting Message, as defined in the PBX Settings.

External Fax

Transfers the call to an external fax number during retrieving messages


from the mailbox using phone connection.

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VMS Programming

Option
External Number

To
Forward a call from the Personal Greeting message to an external
number. When the caller dials the specified digit while the Personal
Greeting Message is played, a call is transferred to the predefined
external telephone number. This option is active if an External
notification allowed. The legal entries for this number are the same as
Dial a String options (0-9, *, #, A-D, 1 second Pause (P), 4 second pause
(Q), Hook Flash 1 (&), Hook Flash 2 (@), Extension Number (X)).

k.

Check the Personal Fax options:


Option
Enable personal fax

To
Enables the mailbox owner to receive fax messages and save them in the personal
mailbox. The fax messages are retrieved during regular mailbox checking. The
system supports faxing of messages received as e-mail attachments, provided that
PMM software is installed.

*Check with the local distributor if the existing system firmware


supports the NO-ECM mode supported fax messages handling.
Error correction mode (ECM) is an optional transmission mode built
into Class 1 fax machines or fax modems.

l.

Select one of the Forward Options:


Option

To

Forward to Mailbox

Automatically forwards a caller directly to another mailbox.

Forward to Script

Automatically forwards a caller directly to a script. The target script has


to be recorded.

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VMS Programming

m. Click on the External Notification tab. External Notification tab is displayed (see Figure 3-21).

Figure 3-21: External Notification


n. To enable external notification for waiting messages, select one of the following options:
Option
Phone

Usage
If Allowed, the Voice Mail System calls the pre-defined phone number and
notifies the mailbox owner of new voicemail messages. The recorded message
is played on the remote telephone after the mailbox owner enters the correct
password and logs into the mailbox.

Pager

If Allowed, the Voice Mail System calls the pre-defined pager number and
displays a message notifying the mailbox owner of a new voicemail message.

o. Enter a number in Number field. This field supports DTMFs 0-9, *, #, A-D, also X (mailbox extension
number), P (1 second pause), Q (4 second pause), $ (wait for pager CPD tone), and ! (number of new
messages). There are 9 notifications destinations possible, which will be used in cascade order, based on
the From and To hour specified.

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VMS Programming

p. To set parameters related to the cascade notification, use the following fields and check box:
Field
Start Notification Delay

Usage
Amount of time before first external notification is performed. Default is
30 minutes.

Notifications Time Interval

Amount of time between external notifications in the cascade. Default is


30 minutes.

Loop Time Interval

Optional. The amount of time between cascade loops or, more


precisely, the amount of time between the last scheduled external notify
in the cycle and next retry of the first notify in the cycle. Default is
disabled and 0 minutes.

q. To enable email notification and define required parameters, check the Enabled checkbox and fill the
following fields:
Field

Usage

Email Target

Relevant email address, where the mailbox owner can get the email
messages.

Email Notification Type

From the drop-down menu, the email notification mode can be


chosen:
Choice

Description

Without

The email will be sent to the target email

attachment

address, with information about a new recorded


message, but without a voice/fax message
attachment.

With voice

An email with the attached media file containing

message attached

the recorded message will be sent to the target


email address.

Message attached

An email with the attached media file containing

and saved

the recorded message will be sent to the target


email address and the message will be marked
as saved in the Voice Mail System. (Please note:
Since the message is marked as saved in the
voice mailbox, then no other notification shall
take place).

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VMS Programming

Field

Usage
Message

attached

and deleted

An email with the attached media file


containing the recorded message will be sent
to the target email address and the message
will be marked as deleted in the Voice Mail
System (See Note) (Please note: Since the
message is marked as saved in the voice
mailbox, then no other notification shall take
place.)

This delivery method is not secure! Network problems may


prevent the email message from being delivered properly
and all information will be lost.

To set the mailbox parameters:


a.

In the List of Mailboxes, click the Parameters tab (see Figure 3-22).

Figure 3-22: Parameters Tab for List of Mailboxes

3-40

VMS Programming

b. Define the following general parameters for the list of mailboxes:


Parameter

Usage

Operator ID

Defines the key, when pressed while a Personal Greeting Message is


played, which allows a call to be transferred to the local Operator. Default
is 0

Retrieve Messages ID

Defines the key, when pressed while a Personal Greeting Message is


played, which allows the caller to log into the current mailbox. Once the
digit is pressed, the caller is prompted for the password for the mailbox.
Default is 9

Transfer to Main Menu

Defines the key, when pressed while a Personal Greeting Message is

ID

played, which transfers a call to the Main Auto Attendant menu. Default
is 3

Transfer ID

Defines the key, when pressed while a Personal Greeting Message is


played, which transfers a call to another backup extension. Default is 5

Transfer to External ID

Defines the key, when pressed while a Personal Greeting Message is


played, which transfers a call to an external telephone number. Default is
7

Maximum

Number

of

Days to Store Messages

3.4.2

Defines the number of days that messages (new and saved) are stored in a
mailbox before they are automatically deleted. Default is 30

Setting Message Notifications

To program message a notification for the Voice Mail


System, using DTMF programming, refer to Chapter 5.
Email field can only be defined when using the VMS
software.

To set the mailbox parameters:


a.

Select Voicemail Notification Parameters from the menu bar or click on the Notification
Parameters icon

on the toolbar. The Local and External Notification Parameters dialog appears

(see Figure 3-23).

3-41

VMS Programming

Figure 3-23: Local and External Notification Parameters

3-42

VMS Programming

b. Define the following notification parameters:


Parameter
Status Notification

Usage
Activates the notification function for the specified port. It is a forward hunting
sequence

from

the

first

enabled

port

to

the

last.

Note: Local and external FAX printing can be performed via ports available for
notification.
Message Light 1-Code

Defines the code dialed by the Voice Mail System, from the port defined in the
Notification Parameters tab, which activates message waiting indicators on the desk
phone. Legal entries are:

Message Light 2-Code

Entry

Meaning

Extension number

Pause

&

Hook flash

Number of new messages sent to the Voice Mail System LCD


(applicable only if the PBX supports this feature)

DTMF

0 to 9, *, # and A to D

Similar to Message Light 1-Code including legal entries for a PBX supporting more
than one message notification code.

Message Light Off-

Defines the code dialed by the Voice Mail System, from the port defined in the

Code

Notification Parameters tab, which de-activates message waiting indicators on the


desk phone. Legal entries are as defined for the Message Light 1-Code.

Ring Notification

Defines the time interval between ring notifications of new messages, in minutes. (For

Interval

Rings and Sign Rings type Local Notifications only)

Ring Notification

Defines the number of times the Voice Mail System attempts to notify the user of

Retries

received messages.

PBX External Line

Sets the PBX External Line Access Code, which can be up to 4 digits.

Access Code
Notification after

Activates a local Message Waiting Notification after the Memory Reorganizing process

Reorganizing

is finished. All mailbox owners that have new messages are notified.

Message Light

Defines if the message notification light is turned on for each new message or only

Activation

after the first new message.

Ring Notification

Enables a long (10 rings) or short (4 rings) time interval for the notification ring.

Duration

3-43

VMS Programming

c.

Click on the E-Mail tab to edit the Notification parameters. E-Mail tab is displayed (Figure 3-24).

Figure 3-24: E-Mail Notification Parameters


Parameter

Usage

Subject text

Text to be used in the sent email Subject field.

Body text

Text to be used in the sent email body field. This text can include
information about mailbox status and a new recorded message.

Field Keys

List of relevant variable symbols, which can be used in the Body text
window. In the e-mail body, variable symbols will be changed
according to the mailbox information.

Email notification can only be activated in a Voice Mail


System with a specific hardware configuration (optional
unified messaging add-on module).

d. To end the notification programming session, click OK to confirm your settings or click Cancel to return
to the VMS main screen, without saving any data.

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VMS Programming

3.4.3

Setting a Mailbox Group

To program mailbox groups for the Voice Mail System using


DTMF programming, refer to Chapter 5.

To set the mailbox group parameters:


a.

Select VoiceMail Groups of Mailboxes from the menu bar or click on the Groups of Mailboxes
icon

in the toolbar. The Groups of Mailboxes dialog appears (Figure 3-25).

Figure 3-25: Groups of Mailboxes Dialog


b. Set a maximum of four groups of mailboxes for simultaneous addressing by dialing the group number.
c.

To add a mailbox to a group, select the required mailbox from the group of all mailboxes (column with
099) and click the Add button of the respective group.

The group number size must be three digits.


The group 099 is a list of all mailboxes defined in the
system.
Each group can contain up to 500 mailboxes.

d. Set the first digit for addressing any mailbox group in the Groups tab.

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VMS Programming

The same number can be assigned to a mailbox group and


to a mailbox number. In this case, the message is sent to
the mailbox.

e.

To end the programming session for groups of mailboxes, click OK to confirm your settings or click
Cancel to return to the VMS main screen, without saving any data.

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Administrators Operations

Chapter 4: Administrators
Operations
4.
This chapter contains the following:
Accessing VMS programming data (password setting and connection establishment)
Handling configuration data transfers (from the PC containing the VMS software to the Voice Mail System
and vice versa)
Monitoring and problem solving (LCD display messages, line monitoring and statistics)
Software upgrading

4.1

Accessing VMS Programming Data

4.1.1

Setting the VMS Voice Mail System Communication

This section describes how to:


Set a local (direct) or remote (modem/via TCP/IP) connection between the PC, containing the VMS software
and a Voice Mail System unit
Manage the contact list of remotely connected PCs containing the VMS software
For programming a Voice Mail System unit, use a local PC. Then use a local or remote connection for the
configuration, monitoring and maintenance operations.
For a local COM connection, one of the COM ports of your PC or laptop should be connected to the USB/RS-232
port of the Voice Mail System unit.
Via a remote connection (modem or TCP/IP), several Voice Mail System units can be managed, using a single PC,
running the VMS software. The Voice Mail System only allows a remote connection with a PC, if that PC appears
in the Voice Mail System contact list.

4-1

Administrators Operations
To set up the PC connection via USB/RS-232:
a.

Select Communication Com Port from the menu bar. The Communication Selection dialog
appears (see Figure 4-1).

COM 1 is the default VMS port for communicating with


the Voice Mail System.

Figure 4-1: Communication Selection


b. Select a COM Port for a local (direct) connection of the PC or select Modem to connect the PC to the
Voice Mail System via the public network, containing the VMS software, to the Voice Mail System.
c.

Click OK to confirm your setting.

To set up a local PC connection


The communication between the PC and unit needs to be checked initially. By default, USB-COM Port is
used to send data to and receive data from the unit. To change this setting:
a.

Select CommunicationComPort. Communication Selection dialog opens (see Figure 4-1).

b. Select the relevant port for USB connection and click OK. The system tries to recognize the USB
connection automatically. In the event that this does not happen, install a driver from the supplied CD
and check the USB Serial Port definitions using the Windows Operating System device manager window
(Figure 4-2). The USB Serial Port COM that is available for connecting the VMS is displayed. You can
now use the VMS to program the unit.

4-2

Administrators Operations

USB COM Port


Definitions

Figure 4-2: USB Definition in Device Manager Screen

To set up the PC connection via TCP/IP:


a.

Select Communication Com Port from the menu bar. The Communication Selection dialog
appears (see Figure 4-1).

b. Select Network to connect to the Voice Mail System via TCP/IP.


c.

Click on the Select Device button. Device selection screen appears (see Figure 4-3).

Figure 4-3: Device Selection

4-3

Administrators Operations

The Device Selection table will appear only if Microsoft


Access is installed the computer.

d. To set a connection to one of the listed Voice Mail System units, select one of the groups from the left
column, then select a device from the right column and click the Set Connection button. A process will
be activated upon selection of a transfer data operation, such as Read Parameters, Send Parameters, etc.

Before setting a connection, please check that the


Network option has been chosen in the Communication
Selection dialog (see Figure 4-1).
When the Create Call button on the VMS toolbar is used
for an immediate call to a specified contact, the Modem
option is automatically selected in the Communication
Selection dialog.

To manage the device list of remotely connected PCs containing the VMS software:
a.

Select Communication Communication Select from the menu bar. The Communication
Selection dialog appears (see Figure 4-1).

b. Select Modem to connect to the Voice Mail System.


c.

Click on the Select Device button. Device selection screen appears (see Figure 4-3).

d. To set a connection to one of the listed Voice Mail System units, select one of the groups from the left
column, then select a device from the right column and click the Set Connection button. A process will
be activated upon selection of a transfer data operation, such as Read Parameters, Send Parameters, etc.

Before setting a connection, please check that the


Modem option has been chosen in the Communication
Selection dialog (see Figure 4-1).
When the Create Call button on the VMS toolbar is used
for an immediate call to a specified contact, the Modem
option is automatically selected in the Communication
Selection dialog.

e.

4-4

Administrators Operations
To add a new device to the device list:
a.

If the new contact is not associated with one of the existing groups (folders on the left), click the New
Folder button and enter the groups name.

b. Highlight the folder and click the Add Contact button. New Contacts Details appear (see Figure 4-4).
Fill in the required information:

Figure 4-4: New Contacts Details


Fill in
Contacts Name

With
The name of the customer, on whose premises the Voice
Mail System is installed.

Representatives Name

The contact person's name.

Representatives Phone

The contact person's telephone number.

Notes

Free text.

Modems Phone Number

The telephone number for communicating with the Voice


Mail System by modem.

c.

Network Device IP Address

The IP Address of the device in the network.

Local Machine Subnet Mask

The Subnet Mask Address in the network.

Local Machine Gateway Address

The Gateway Address in the network.

To confirm the new device, click OK. The new device will appear in the right column.

4-5

Administrators Operations
To delete contacts and groups of contacts:
a.

To delete a group of devices, highlight the relevant group, then highlight each device and click the
Delete button.

b. When the folder is empty, click Delete to erase the folder in the left column.

To edit a contact:
a.

Highlight the contact group in the left column, to view the contacts, which will appear in the right
column.

b. Highlight the contact and click the Edit button. A dialog similar to the one shown in Figure 4-4 appears.
c.

Edit the fields as necessary, and click OK to confirm your changes.

To end a modem contact session:


a.

4.1.2

Click the Close button.

Setting a Password

You can use this function to set the Administrator's password, when first entering the Voicemail Maintenance
Software (VMS). Thereafter, you can use this function to change the current password.
To change the Administrator's password
a.

Select Communication Password from the menu bar.

b. In the Change Password dialog, enter the current 4-digit password and click OK.

The VMS default Administrator password is 1234.


c.

4.2

In the second Change Password dialog, enter the new four-digit password and click OK.

Handling Configuration Data

Use the following to:


Handle configuration files in the PC
Transfer configuration files from the PC to Voice Mail System units
Full back up and restore
Transfer configuration data between Voice Mail System units
Transfer scripts between Voice Mail System units
Reset a Voice Mail System after a configuration or script data transfer

4-6

Administrators Operations

4.2.1

Handling Configuration Files

Use the File menu to save, display, edit, and print Voice Mail System configuration files.
To handle a Voice Mail System configuration file:
From the File menu select:
Item

To

Open

Display and edit a saved Voice Mail System configuration file.

Save

Save the configuration file.

Save As

Save the configuration file, using a different filename from


the opened file.

Open Default

Display and edit the default configuration file.

Print Settings Menu

Print the Voice Mail System parameters: PBX, system, in-band


DTMF signals, Automated Attendant, schedules, notification,
list of mailboxes, statistics and list of messages.

4.2.2

Transferring the Complete Backup Data to a Voice Mail System

This feature enables a full backup of the Voice Mail System data, consisting of the script recordings, messages,
personal greetings and configuration data. The data is stored in a *.wax file, which can be used in a PC running
the VMS software, for off-line programming. The data can then be transferred (restored) to other Voice Mail
Systems working with the same configuration system version.
To backup and restore the Voice Mail System data:
a.

Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see the Setting the VMS PC Voice Mail System Communication section.

Please notice that the backup and restore functions are


applicable

only

for

local

USB/RS-232

and

TCP/IP

connections.
It is recommended to perform a hardware reset after the
Restore action.
b. Select Communication Backup from the menu bar.
c.

In the Backup dialog, enter the File Name, click the Browse button to set the file path in the VMS and
click OK to transfer the file to the PC.

4-7

Administrators Operations
d. Select Communication Restore from the menu bar and use the Restore dialog to set the name and
path of the *.wax file that needs to be transferred from the PC to the Voice Mail System.

4.2.2.1 Transferring Configuration Data between Voice Mail System


Units
The VMS software enables the transfer of configuration data from one Voice Mail System to another. This is a
two-fold operation, namely:
Reading configuration data from a source Voice Mail System.
Sending configuration data from the PC, containing the VMS software, to a target Voice Mail System.

Please note that the Voice Mail System is off-line when


transferring data to or from the PC.

To transfer configuration data from one Voice Mail System to another:

An Administrator password is needed to transfer


configuration data from a PC to a Voice Mail System. For
details, see Setting a Password.

a.

Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see Setting the VMS PC Voice Mail System Communication.

b. Select Communication Read Parameters from the menu bar.


c.

When prompted with a message asking you to check the connection between the PC and Voice Mail
System, click OK to read the parameters from the source Voice Mail System.

d. Select Communication Send Parameters from the menu bar.


e.

When prompted with a message asking you to check the connection between the PC and Voice Mail
System, click OK.

f.

Enter your password in the Password dialog and click OK.

4-8

Administrators Operations

4.2.3

Transferring Script Messages between Voice Mail System Units

The VMS software enables recorded scripts to be transferred from one Voice Mail System to another. This is a
two-fold operation, namely:
Reading scripts from a source Voice Mail System.
Sending scripts from the PC containing the VMS software to a target Voice Mail System.

To transfer script messages from one Voice Mail System to another:


a.

Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see Setting the VMS PC Voice Mail System Communication.

b. Select Communication Read Recording from the menu bar.


c.

Click the List of Script Recordings button in the Read Recording dialog. The List of Scripts to be
Read dialog appears (see Figure 4-5).

Figure 4-5: List of Scripts to be Read


d. Choose a script recording to be read and click the Add button.
e.

In the Select Script File, set the PC path for storing the script recording.

An Administrator password is needed to transfer


configuration data from a PC to a Voice Mail System. For
details, see Setting a Password.

4-9

Administrators Operations

f.

Repeat steps 3 to 5 for any number of scripts that need to be transferred to the PC.

g. In the List of Script Recordings, click OK. Then click the OK button in the Read Recording dialog to
transfer the script files.
h. Establish a connection between the target Voice Mail System and the PC containing the VMS software.
i.

Select Communication Send Recording from the menu bar.

j.

Repeat steps 2 to 7 for any number of scripts in the List of Scripts to be Sent that need to be
transferred to the target Voice Mail System.

4.2.4

Resetting the Voice Mail System

You can reset the Voice Mail System hardware using the System Reset function from the VMS software.
To reset the Voice Mail System:
a.

Establish a connection between the Voice Mail System and the PC, containing the VMS software. For
details, see Setting the VMS PC Voice Mail System Communication.

b. Select Communication System Reset from the menu bar.

4.3

Monitoring and Problem Solving

Use the following information to:


Monitor the Voice Mail Systems operations and detect system errors, using the units LCD display
Monitor the Voice Mail System ports, using the line monitor (PBX extensions and USB/RS-232)
View the Voice Mail Systems operation statistics

4.3.1

LCD Messages

The Voice Mail System LCD display provides a quick and reliable means for monitoring the unit's mode of
operation and preventing programming and operation problems. For a list of messages and the display context
for monitoring and diagnostics, see Table 4-1.

4-10

Administrators Operations

Table 4-1: Voice Mail System LCD Messages


LCD Display
VM Ver. X.XX

Context
The unit has reset and is testing its

Action to take
None

components.
Day Manual

The unit is in constant Day mode.

None

Night Manual

The unit is in constant Night mode.

None

Break Manual

The unit is in constant Break mode.

None

Holiday Manual

The unit is in constant Holiday mode.

None

Day Auto

The unit is programmed in Auto mode and

None

currently answering with the Day greeting.


Night Auto

The unit is programmed in Auto mode and

None

currently answering with the Night greeting.


Break Auto

The unit is programmed in Auto mode and

None

currently answering with the Break greeting.


Holiday Auto

The unit is programmed in Auto mode and


currently

answering

with

the

None

Holiday

greeting.
_

The port status is on-hook.

None

The port status is off-hook.

None

The port is ringing.

None

The port is notifying.

None

External number dialing

None

Call back to sender

None

The unit is reorganizing its database.

None

Reorganizing

4-11

Administrators Operations

LCD Display
System Error 100
System Error 101

Context
The unit is in not operational. The LCD

Action to take
Reset the Voice Mail System. If

displays the error code.

the

message

appears

again,

please contact your dealer.


System Error 102
System Error 200
System Error 201
System Error 333
System Error 400
System Error 401
System Error 402
System Error 403
System Error 404
System Error 500
System Error 600
System Error 700

4.3.2

Line Monitor

The Line Monitor is an online tool, which shows the incoming and outgoing DTMF signals simultaneously to and
from the Voice Mail System. This is done for local management via the USB/RS-232 port. The modem is used for
remote management.
To activate the Line Monitor locally
a.

Connect the USB/RS-232 cable between the appropriate PC COM port and the Voice Mail System
USB/RS-232 port and establish a connection (for details, see Setting the VMS PC Voice Mail System
Communication).

b. From the main screen, select Line Monitor and uncheck boxes to disable ports (all ports are checked by
default see Figure 4-6).

4-12

Administrators Operations

Figure 4-6: Line Monitoring Dialog


c.

To display on-line DTMF signaling:


Click
Start

To
Start (or resume) display of DTMF signaling on all checked lines.

Clear

Clear DTMF signaling for a particular line.

Stop

To stop running the DTMF signaling display for all checked lines.

Start

Start (or resume) display of DTMF signaling on all checked lines.

After pushing the Start button, the linemonitoring.log file is created in the Voice Mail
System directory (for example, C:\Program Files\VME Pro 2.xx) and the DTMF signaling is
displayed on the active lines of the Line Monitor dialog.
A typical log file, storing current events, is shown in Figure 4-7.
The line codes and colors displayed in the Line Monitor dialog are shown in
Table 4-2. Color conventions are: incoming DTMF signals red, outgoing DTMF signals green
and on-hook and off-hook operations blue.

VM's Line Monitor log file


Monitoring lines number: 1, 2, 3, 4, 5, 6, 7, 8
Started on March 31, 2002, 10:54
----------------------------------------------Line 3 : Detect Ring, Off Hook, Detect 8, Detect 9,
Detect 7, Detect 4, Detect #, Detect *, Detect 8, Detect
6, On Hook, (On Hook reason : Timeout while waiting for
DTMF (1 min((
----------------------------------------------Ended on March 31, 2002, 10:56
Figure 4-7: Typical Line Monitoring Log File

4-13

Administrators Operations

Table 4-2: Line Monitor Codes and Colors


Code

Color

Description

Code

Color

Description

Green

Dial 0

L2

Green

Dial MW-Light2 notification

Green

Dial 1

LO

Green

Dial MW-LightOff notification

Green

Dial 2

Green

Dial Ring notification

Green

Dial 3

SR

Green

Dial Sign Ring notification

Green

Dial 4

Green

Dial external notification

Green

Dial 5

PG

Green

Dial pager notification

Green

Dial 6

0 to 9

Red

Detect digits from 0 9

Green

Dial 7

Red

Detect *

Green

Dial 8

Red

Detect #

Green

Dial 9

Red

Detect A

Green

Dial *

Red

Detect B

Green

Dial #

Red

Detect C

Green

Dial A

Red

Detect D

Green

Dial B

Rn

Red

Detect Ring

Green

Dial C

Bs

Red

Detect Busy

Green

Dial D

NA

Red

Detect No Answer

P1

Green

Dial pause 1 S (1 sec)

An

Red

Detect Answer

P4

Green

Dial pause 4 S (4 sec)

DND

Red

Detect Do Not Disturb

H1

Green

Dial hook Flash 1

OnH

Blue

On-hook

H2

Green

Dial hook Flash 2

OfH

Blue

Off-hook

L1

Green

Dial MW-Light1 notification

d. To end the line monitoring session, click the Exit button.

To prevent loss of line monitoring data, rename the log


file before restarting line monitoring.

4-14

Administrators Operations

4.3.3

Using Statistics

The Statistics tool provides general statistical information regarding the Voice Mail System operations, scripts and
its mailboxes.
To obtain the general statistics of the Voice Mail System:

To obtain statistics, read the Voice Mail System


parameters, before using the Statistics tool.

a.

Select Statistics General from the menu bar to view the General statistics dialog (see Figure 4-8).

b. Take note of the following information sections:


Section

To view

Flash Usage

The Flash memory recording time.

Incoming Calls

The number of incoming calls per Voice Mail System port.

Languages

The number of programmed languages (up to three).

Version

Voice Mail System version.

Figure 4-8: General Statistics Dialog


c.

Click the Close button to exit the Statistics tool screen.

4-15

Administrators Operations
To obtain the Voice Mail System mailbox statistics:
a.

Select Statistics List of Messages from the menu bar. List of Messages dialog appears (see
Figure 4-9).

Figure 4-9: Mailbox Statistics Dialog


b. Highlight a mailbox in the mailbox section and click the Display button to view a list of messages in the
message pane and the mailbox statistics on the right.
c.

Click the Close button to exit the Statistics tool screen.

To obtain the Script Usage statistics:


a.

Select Statistics Script Usage from the menu bar. Script Usage dialog appears (Figure 4-10).

Figure 4-10: Script Usage Dialog


b. Highlight a script and view the list of DTMF options usage on the right.
c.

Click the Close button to exit the Statistics tool screen.

4-16

Administrators Operations
To clear all counters:
Click Clear all counters. All script usage counters are deleted.

To export the script usage statistics to a *.csv file:


a.

Click Save to file. A standard Windows browser opens.

b. Enter the file name and seelct the directory in which the file will be saved.
c.

4.4

Click Save. The script usage statistics are exported to a *.csv file.

Software Upgrading

Check that the Voice Mail System is connected to the PC,


using the USB cable.
Only qualified and authorized technicians are allowed to
upgrade the Voice Mail System application software.
Unauthorized updates can result in damage to the Voice
Mail System.

To upgrade the Voice Mail System software:


a.

Select Parameters System Parameters from the menu bar.

b. Click the Advanced button, and then click OK to confirm that you intend to make modifications in the
system parameters.
c.

In the Advanced dialog, click the Software Upgrade button. The Send Software dialog appears (see
Figure 4-11).

Figure 4-11: Software Upgrading

4-17

Administrators Operations

d. Use the Browse button to find the *.bin file required to activate a software upgrade and click OK. After
a few moments a progress bar will appear and the system upgrade will be complete.

Make sure that the upgraded firmware includes relevant


speech recognition language support.

4-18

DTMF Programming

Chapter 5: DTMF
Programming
5.
5.1

Manual Audience and Contents

This chapter provides the necessary information for programming the Voice Mail System via a touch-tone
telephone. The touch-tone telephone has to be connected to the PBX and be able to send DTMF tones. It
contains the following:
The DTMF programming rules.
The required steps for entering and exiting the DTMF programming mode.
A programming command reference, divided into functional groups of commands, regarding the VMS setup,
Voice Mail System programming and administrator's operations.

5.2

DTMF Programming Rules

Follow the following rules for DTMF programming:


The Voice Mail System does not answer calls while in programming mode.
A confirmation or denial tone is heard every time you enter a programming command.
The programming mode is exited if no dialing is carried out for more than one minute

5.3

Entering and Exiting the Programming Mode

To enter the programming mode:


a.

Connect an analog PBX extension to the Voice Mail System.

b. Call the analog PBX extension from any touch-tone telephone.


c.

Wait until the Voice Mail System answers and plays the opening menu. Then dial *900.

d. Dial the Administrators password (the default password is 1234) to enter the programming mode.
To exit the programming mode:
Dial *900 or refrain from dialing for one minute. When entering *900, the Voice Mail System plays the
opening menu and you can test the new settings.

5.4

Programming Commands

This section provides the DTMF programming commands, divided into functional groups each group or
subgroup in a separate table.
Table 5-1 provides a cross-reference list to the DTMF programming tables and to the relevant VMS programming
sections in this manual.

5-1

DTMF Programming

Table 5-1: Voice Mail System Programming Cross-Reference List


Group

Code Range

DTMF Programming Table

System Parameters

011-118

Table 5-2

Script Programming

100-190

Table 5-3

In-band DTMF Protocol

200-221

Table 5-4

PBX Settings

002, 302-399

Table 5-5

Schedule Programming

7-8, 400-499

Table 5-6

Handling the List of Mailboxes, Setting a

500-570

Table 5-7

Administrator Operations

600-699

Table 5-8

Setting the Message Waiting Notification

001, 700-790

Table 5-9

Mailbox Group

Some advanced system parameters, which are associated


with the Voice Mail System programming for the required
PBX, appear in Table 5-5.
Please note that the Administrator's operations, which
require a VMS PC connection, do not appear in Table 5-8.

The PBX codes contain digits 0 to 9, *, #, Flash 1, Flash 2, pause and extension numbers. When entering a code:
Dial

*0

*1

*2

*3

*4

*5

*6

*7

*8

*9

**

For

Ext

Pause

Flash

Flash

No. of new messages in mailbox

5-2

DTMF Programming

Table 5-2: Voice Mail System Commands for DTMF Programming


Function

Code

Sets the format of the directory


listing (the first name or last name
is selected as the criterion for
locating a mailbox owner in the
directory listing).

*011 + X, where
Argument

Specifies

The listing criterion. Enter:


Value

Sets the default language for the


Voice Mail System.

To arrange listing according to

The last name.

The first name.

*118 + Z, where
Argument

Specifies

The default language (1, 2 or 3)

The following conventions apply to the arguments of the DTMF commands, used to program
the Voice Mail System Automated Attendant:
XX indicates the number of the played script messages.
B indicates the digit dialed to select the required service. B can be 0-9 or * for EOM.
# indicates to press the # key to terminate the programming command.

Table 5-3: AA Script Commands for DTMF Programming


Function

Code

Records a script message after the beep.

*100 + XX

Plays a script message after the beep.

*101 + XX

Deletes a script message.

*102 + XX

Selects a fax to transfer to when the Voice


Mail System detects the fax tone during the
respective script.

*103 + XX + Y, where

Note:
To define a fax extension, see command *361
in Table 5-5

Argument

Specifies

The fax ID number.

Set the EOM timeout for a script.

*105 +XX + Y + #, where


Argument

Specifies

Timeout in seconds (0 to 9, Default is 5)

5-3

DTMF Programming

Function

Code

Number of Script repetitions

*107 + XX + N + #, where
Argument

Specifies

The number of times the script will be played, before the


EOM operation will be executed (1 to 9, Default is 1)

Script usage number at VMS

*108 + #, where

Transfers the caller to another script.

*110 + XX + B + YY + #, where
Argument

Specifies

YY

The destination script to send the caller.

Transfers to the directory listing. (The Voice


Mail System asks the caller to enter the first
three letters of the first or last name of the
required party.)

*111 + XX + B + #

Selects an opening menu to replace the


existing one.

*112 + XX + YY + Z + #, where
Argument

Specifies

XX

Represents the default script to be replaced.


00 = Day
10 = Night
15 = Break
20 = Holiday

YY

The number of the replacement script: 00 to 97.

The port number (1 to 8).

Transfers the caller to an opening (main)


menu, when pressing the specified digit.

*115 + XX + B + #

Transfers to a script message and changes the


system language to the specified language.

*117 + XX + B + YY + Z + #, where

Transfers calls to the specified extension.

Transfers calls to a predefined dial string (Dial


string programmed using Program *381).

Transfers the call from the script message to a


local Operator.

Argument

Specifies

YY

The number of the destination script.

The destination script language (1, 2 or 3).

*120 + XX + B + Extension + #, where


Argument

Specifies

Extension

Up to six digits, irrespective of the legal number of the


extension.

*121 + XX + B + Y + #, where
Argument

Specifies

The DTMF string number (0 to 9).

*125 + XX + B + Y + #, where
Argument

Specifies

The Operator ID number (1 to 8).

5-4

DTMF Programming

Function

Code

Transfers to a specific mailbox.

*130 + XX + B + Mailbox + #, where


Argument

Specifies

Mailbox

The mailbox number.

Transfers to a group of mailboxes.

*131 + XX + B + Group of Mailboxes + #

Disconnects the caller.

*140 + XX + B + Z + #, where
Argument

Specifies

How to disconnect the line.


Valu
e

Specifies to

Disconnect the call without playing a message.

Disconnect the call after playing a message.

Leaves a message in a mailbox. (After pressing


the defined digit, the Voice Mail System
prompts the caller for the desired mailbox.)

*150 + XX + B + #

Retrieve messages from a mailbox. (After


pressing the defined digit, the Voice Mail
System prompts the caller for their mailbox
number and password.)

*160 + XX + B + #

Direct call to an extension. Allows the caller


to directly dial the desired physical extension.

*170 + XX + B[First Digit] + #, where

Direct call to a mailbox. Allows the caller to


directly dial the desired mailbox.

Argument

Specifies

First Digit

The first digit of the group of extension numbers.

*175 + XX + B[First Digit] + #, where


Argument

Specifies

First Digit

The first digit of the group of extension numbers.

Places a caller on hold. (Available only with


Busy scripts.)

*180 + XX + B + #

Blind transfer to a busy extension. (Available


only with Busy scripts.)(Should be used only
when the PBX supports and is programmed
using in-band integration.)

*185 + XX + B + #

Resets the specified script message entry to its


default value.

*190 + XX + B + #

Resets all script message entries of the


specified script to the default values.

*190 + XX + #

5-5

DTMF Programming

The DTMF codes are as follows:


Digits

0 to 9

Character

See

*4

*5

*6

*7

*8

Note b.
Code

**

*2

Dial *2 for each digit in the extension. For example, if your PBX is configured to support a 3-digit
extension, dial *2 three times.
For some of the tasks defined by DTMF in-band codes a destination must be defined.
To transfer to the Operator, enter *202 + XX + Y + #, where XX is the event number and Y is the number
of the local Operator (1 to 8).
Table 5-4: In-band DTMF Commands for DTMF Programming
Function

Code

Defines an in-band DTMF code for


an event.

*200 + XX + YY + #, where
Argument

Specifies

XX

The event number.

YY

An in-band DTMF code (see Table 5-4 above).

Deletes all in-band DTMF codes.

*200 + #

Deletes in-band DTMF codes for an


event.

*200 + XX + #, where

Selects a task for an in-band DTMF


event.

Argument

Specifies

XX

The event number.

*201 + XX + YY, where


Argument

Specifies

XX

The event number.

YY

The task number. Enter:


Value

To

00

Play the Automated Attendant opening script.

01

Leave a message.

02

Retrieve a message.

03

Play a specific script.

04

Play a Busy menu.

05

Play a No Answer menu.

06

Play a Do Not Disturb menu.

07

Disconnect a call.

5-6

DTMF Programming

Function

Code

Selects a task for an in-band DTMF


code.

Selects a destination for an in-band


DTMF event.

Deletes the destination for a specific


in-band DTMF event.

Value
08

Record the conversation.

09

Change to the 1st language and play a specific


script.

10

Change to the 2nd language and play a specific


script.

11

Change to the 3rd language and play a specific


script.

12

Play the Directory Listing (DBN).

13

Transfer to a mailbox (see Note c.).

14

Transfer to an extension (see Note c.).

15

Transfer to the Operator (see Note c.).

16

Transfer to a group of mailboxes.

*202 + XX + YY + #, where
Argument

Specifies

XX

The event number.

YY

The destination of the task (see Note d.).

*202 + XX + #, where
Argument

Specifies

XX

The event number.

Deletes all task destinations.

*202 + #

Defines MATRA support.

*204 + X, where
Argument

Specifies

If the MATRA PBX support is enabled. Enter:


Value

Defines the waiting period for the


first DTMF digit of the in-band
DTMF code.

To

To

To disable the PBX support.

To enable the PBX support. Default

*210 + XXXX, where


Argument

Specifies

XXXX

The waiting period between 0000 and 9980 milliseconds,


in steps of 20 milliseconds. The default wait time is
3000ms

5-7

DTMF Programming

Function

Code

Defines the waiting period between


DTMF digits received as part of the
in-band DTMF code.

*211 + XXX, where

Defines the type of transfer


supervision.

Argument

Specifies

XXX

The waiting period between 000 and 980 milliseconds, in


steps of 20 milliseconds. The default wait time is 500ms

*220 + X, where
Argument

Specifies

The type of transfer supervision. Enter:


Value

Defines the DTMF codes for the No


Answer, Busy and Do Not Disturb
conditions.

Call progress tones. Default.

DTMF codes.

*221 + X + Code + #, where


Argument

Specifies

The condition. Enter:


Value

Code
Deletes the DTMF code for the
specific No Answer, Busy and Do
Not Disturb conditions.

For

The No Answer condition.

The Busy condition.

The Do Not Disturb condition.

The DTMF code sent by the PBX for transfer supervision.

*221 + X + #, where
Argument

Specifies

The condition. Enter:


Value

Deletes the DTMF code for all


conditions.

To use

For

The No Answer condition.

The Busy condition.

The Do Not Disturb condition.

*221 + #

5-8

DTMF Programming

Table 5-5: PBX Commands for DTMF Programming


Function

Code

Recognizes a loop current


disconnect.

*002 + X, where
Argument

Specifies

The status of the loop current disconnect function.


Enter:
Value

To

Enable loop disconnect.

Disable loop disconnect.

Network parameter definitions

*020 + N + XXX* + XXX* + XXX* + XXX +#, where

Note:
To confirm the network settings
use the *022 command.

Argument

Specifies

Parameter. Enter:
Value

Listen to current network


parameter definitions

IP address.

Gateway address.

Subnet mask.

SMTP mail server address.

*021 + N, where
Argument

Specifies

Parameter. Enter:
Value

Network parameter definitions


confirmation.

For

For

IP address.

Gateway address.

Subnet mask.

SMTP mail server address.

*022

Note:
System will reset itself.
Sets the number of rings before a
line is answered.

*310 + port number + number of rings, where


Argument

Specifies

port number

A port number (1 to 4 or 1 to 8).

number of rings

The number of rings (1 to 9).

5-9

DTMF Programming

Function

Code

Sets the waiting period for No


Answer when the supervised
transfer mode is selected.

*311 + XX where

Defines a notification port.

Argument

Specifies

XX

The waiting period in seconds (00 to 99, default 20).

*315 + X + Y, where
Argument

Specifies

The port number (1 to 4 or 1 to 8).

The port notification state. Enter:


Value

To

Disable notification.

Enable notification.

Defines up to 10 groups of legal


extensions. (Up to six digits can be
defined for an extension. If the
caller dials an extension using
direct dialing code 170, the
Voice Mail System checks if the
extension is legal. If the extension
is illegal, the Voice Mail System
does not transfer the call.)

*320 + Y + First Ext. + * + Last Ext. + #, where

Deletes all PBX legal extensions


groups.

*320 + #

Resets a group of legal extensions


(removes all mailboxes from the
group).

*320 + Y + First Ext. + * + Last Ext. + #, where

Argument

Specifies

A group of legal extensions (0 to 9).

For example *320 1 330 * 350 defines 21 legal extensions (330-350) in


group No. 1.

Argument

Specifies

A group of legal extensions (0 to 9).

For example *320 1 330 * 350 removes 21 legal extensions (330-350)


from group No. 1.
Defines the Operator ID code for
mailbox usage. (When the caller
dials this digit during a mailbox
greeting message, the call is
transferred to the specified
Operator.)

*330 + X where

Defines the key to retrieve


messages while the mailbox
greeting is being played.

*331 + X, where

Argument

Specifies

The Operator ID code (0 to 9). Default is 0

Argument

Specifies

The retrieval digit (0 to 9). Default is 9

5-10

DTMF Programming

Function

Code

Defines the key for the backup


extension.

*332 + X

Caution:
The backup extension key
should be programmed
differently from the retrieval
key or Operator's mailbox ID.

Argument

Specifies

A key between 0 and 9. Default is 5

Defines the DTMF Disconnect code


when the caller hangs up (the
Voice Mail System terminates a call
when it receives the DTMF
Disconnect code).

*333 + Code + #, where


Argument

Specifies

Code

DTMF Call Disconnect code.


The code can be up to four digits. Legal values for this
code can be any combination of 0 to 9, *, #, and A to D.

Deletes the DTMF Disconnect


code.

*333 + #

Defines the key for transfer to the


Main menu, while playing the
mailbox greeting.

*334 + X, where

Argument

Specifies

A key between 0 and 9. Default is 3

Defines the key for the external


number transfer ID. Dialing this key
during mailbox greeting playback
transfers the call to the defined
external phone number for that
mailbox.

*335 + X, where X = 0-9 (default 7)

Set PBX external access code

*340 + XX.X + #, where


XX.X up to 4 symbols code. Legal entries:
0-9,*,#,A-D (*5-*8) and *1 (1-second pause).
Default - 9

Delete PBX external access code

*340+#

Sets the pause duration before and


after the external access code.

*341 + X, where
Argument

Specifies

The pause duration between 0 and 9 seconds after the


call goes off-hook (2 seconds is the default value).

5-11

DTMF Programming

Function

Code

DTMF Input Timeout. This is the


maximum time that the Voice Mail
Systems waits for the caller to
enter a DTMF input string:
extension number, password, etc.

*342 + XXXX, where

Note:
For a description of the transfer
modes, see PBX Settings.

Argument

Specifies

XXXX

The time in milliseconds between 400 and 9000, in steps


of 10 milliseconds. Default is 5000

Argument

Specifies

The extensions to which the command applies.


Enter:
Value

To select

All extensions, except the Operator extension.

The Operator extension only.

The transfer mode. Enter:


Value

To set

The non-supervised transfer mode.

The supervised transfer mode.

The semi-supervised transfer mode.

Defines the Operator extension


number for script and mailbox
programming.

*360 + X + YY + #, where

Note:
To transfer to an Operator, see
command *125 in
Table 5-3.

Argument

Specifies

The Operator ID number (1 to 8).

YY

The Operator extension number (up to six digits).

Deletes an Operator extension.

*360 + X + #, where
Argument

Specifies

The Operator ID number (1 to 8).

Defines a fax extension number, to


which a call is transferred when
the Voice Mail System detects the
fax tone.

*361 + X + YY + #, where

Note:
To select a fax for a script, see
command *103 in Table 5-3.

Argument

Specifies

The fax ID number (1 to 4)

YY

The fax extension number (up to six digits).

5-12

DTMF Programming

Function

Code

Defines a supervisor mailbox (when


the mailbox reaches 80% of its
capacity, an appropriate message
is sent to the mailbox owner).

*362 + X + YY + #, where
Argument

Specifies

The mailbox type. Enter:

Value

1
YY
Defines the Voice Amplifier Factor.

Defines the System Prompts


volume level.

Defines the Recorded Messages


volume level.

Sets the time of Hook Flash 1.

Sets the cadence of the Voice Mail


System input and output tones in
milliseconds.

For

Supervised mailbox

The mailbox number.

*367 + X, where
Argument

Specifies

The volume level on a 0 to 9 scale, where 9 is the highest


level. 5 is the default level.

*368 + X, where
Argument

Specifies

The volume level on a 0 to 9 scale, where 9 is the highest


level. 5 is the default level.

*369 + X, where
Argument

Specifies

The volume level on a 0 to 9 scale, where 9 is the highest


level. 5 is the default level.

*370 + XXX, where


Argument

Specifies

XXX

The time in milliseconds, in steps of 10 milliseconds. (For


example, *370 300 sets Hook Flash-1 to 300
milliseconds.)

*371 + X + YYYY, where


Argument

Specifies

The tone type. Enter:


Value

To set

Range (ms)

DTMF Minimum Input


Length

0000-3000

Busy 1 off time.

0100-3000

Busy 1 on time.

0100-3000

Disconnect 1 off time.

0100-3000

Disconnect 1 on time.

0100-3000

Busy 2 off time.

0100-3000

5-13

DTMF Programming

Function

Code

YYYY

Busy 2 on time.

0100-3000

Disconnect 2 off time.

0100-3000

Disconnect 2 on time.

0100-3000

DTMF off time (time


between outgoing
DTMF).

0000-3000

DTMF on time
(playback time of
outgoing DTMF).

0000-3000

The time length in milliseconds in steps of 10


milliseconds.

DTMF Disconnect code length.

*372 +X, where

Note:
This parameter is needed in order
to calculate the time to be
truncated from the end of a
message terminated by a DTMF
Disconnect code.

Argument

Specifies

The length of DTMF in ms (0 to 9)

Checks the Busy signal cadence by


dialing the busy extension number
and playing the Busy cadence
values.

*375 + XXXX + #, where

Sets the voice and DTMF


sensitivity.

*376 + X + Y, where

Minimum recognition confidence


level (speech recognition)

Sets the DTMF amplitude.

Each step represents 100ms. So by setting this parameter


to 2, Voice Mail System will cut 200ms from the end of a
recording.

Argument

Specifies

XXXX

The number of the busy extension.

Argument

Specifies

Voice (1) or DTMF (2).

The sensitivity level on a scale of 0 to 9. The default level


is 5.

*378 + XX, where


Argument

Specifies

XX

Confidence level. XX=00-99, default 50.

*379 + X, where
Argument

Specifies

The DTMF volume level on a scale of 3 to 9, where 9 is


the highest level and 5 is the default level.

5-14

DTMF Programming

Function

Code

Sets the procedural codes sent to


the PBX to perform a specific task.

*380 + X + Code + #, where


Argument

Specifies

The code type. Enter:


Value

Code
Deletes a specific procedural code.

To

Turn on Message Light 1-Code.

Turn on Message Light 2-Code.

Message Light Off-Code.

Transfer code.

Recall from Busy code.

Recall from No Answer code.

Recall from Hold during Busy menu message


playback

The PBX code (for available codes, see


Table 5-2).

*380 + X + #, where
Argument

Specifies

The code type. Enter:


Value

To

Turn on Message Light 1-Code.

Turn on Message Light 2-Code.

Message Light Off-Code.

Transfer code.

Recall from Busy code.

Recall from No Answer code.

Recall from Hold during Busy menu message


playback

Program the procedural code for a


Dial string.

*381 + XX + YY + #, where

Note:
To dial a DTMF string, see
command *121 in Table 5-3.

Argument

Specifies

A dial string number (00 to 19).

YY

A DTMF code string. For available codes, see Table 5-2.

Answer number of samples (used


to detect positive voice answer
during supervised transfers).

*386 + X, where
Argument

Specifies

The number of samples between 0 and 9 (the default is


5).

5-15

DTMF Programming

Function

Code

Enables or disables modem


support.

*399 + X, where
Argument

Sets

The state of the modem. Enter:


Value

To

Enable the modem.

Disable the modem. Default.

Table 5-6: AA Scheduling Commands for DTMF Programming


Function

Code

Manually adjusts for daylight


saving time. (The daytime is moved
by one hour backward or forward.
Should be used only if Auto Day
Light Saving Time is not in use.)

*7 + XXXX + Y, where
Argument

Specifies

XXXX

4-digit operator password.

The adjustment for daylight saving time, where:


Value

Changes the operational mode,


(scheduling mode and schedule
type) using a password.

Indicates

One hour reduction.

One hour increase.

*8 + XXXX + Y, where
Argument

Specifies

XXXX

4-digit operator password.

The Voice Mail System schedule mode and type:


Value

Specifies

Day mode.

Night mode.

Holiday mode.

Auto mode

Break mode

5-16

DTMF Programming

Function

Code

Changes the operational mode


(scheduling mode and schedule
type).

*400 + X, where

Selects the time stamp format.

Argument

Specifies

The Voice Mail System schedule mode and type:


Value

Specifies

Day mode.

Night mode.

Holiday mode.

Auto mode

Break mode

*410 + X, where
Argument

Specifies

The time stamp format as follows:


Value

Sets the time (by using 24-hour


format).

Specifies

12-hour format (default)

24-hour format

*420 + hh + mm, where


Argument

Specifies

hh

The hour of a day (00 to 23).

mm

The minute in an hour (00 to 59).

For example, *420 15 25 stands for 3:25 p.m.


Sets the date.

*430 + DD + MM + YY, where

Note:
The day of the week is
automatically calculated by the
system.

Argument

Specifies

DD

The date of a month (01 to 31).

MM

The month (01 to 12).

YY

The year in a century (00 to 99, enter 00 for the year


2000).

System time playback.

*440

Sets the working hours schedule


for each day of the week.

*450 + D + hh mm + hh mm, where


Argument

Specifies

The day of the week between 1 and 7, where 1 is Monday.

hh mm

Work day start time in 24-hour format.

hh mm

Work day stop time in 24-hour format.

5-17

DTMF Programming

Function

Code
For example, *450 1 08 30 17 00 means that the Voice Mail System will
play the day schedule opening greeting on Monday from 8:30am until
5:00pm. The Voice Mail System will be in night mode whenever no other
schedule is programmed.

Sets the break time schedule for


each day of the week.

Sets the annual holidays schedule.

*460 + X + Y + hh mm + hh mm + SS, where


Argument

Specifies

The day of the week between 1 and 7, where 1 is Monday.

Break number (0-9).

SS

Script number.

hh mm

Break start time in 24-hour format.

hh mm

Break stop time in 24-hour format.

*470 + DD + MM + hh mm + hh mm, where


Argument

Specifies

DD

The day of the month (01 to 31).

MM

The month (01 to 12).

hh mm

Holiday start time in a 24-hour format

hh mm

Holiday stop time in a 24-hour format

Deletes all holiday schedules.

*470 + #

Deletes the holiday schedule for a


specific date.

*470 + DD + MM + #, where

Deletes all holiday schedules for a


specific month.

Argument

Specifies

DD

The day of the month (1 to 31).

MM

The month (1 to 12).

*470 + ** + MM + # where
Argument

Specifies

**

Wildcard.

MM

The month (1 to 12).

Enables or disables automatic


daylight saving time.

*499 + X, where

Note:
In the US, the time is changed on
the first Sunday of April and on
the last Sunday of October. In
Europe, the time is changed on
the last Sunday of March and on
the last Sunday of October. In all
cases, the time is changed at 2:00
a.m.

Argument

Specifies
The state of the automatic daylight saving. Enter:
Value

To

Disable automatic daylight saving.

Enable USA automatic daylight saving time.

Enable European automatic daylight saving time.

5-18

DTMF Programming

Table 5-7: VM Mailbox Commands for DTMF Programming


Function

Code

Creates a range of mailboxes.

*500 + mailbox + * + mailbox + #, where

Creates a mailbox.

Argument

Specifies

Mailbox

The number of the first mailbox and the number of the


last mailbox (up to 6 digits).

*501 + mailbox + #, where


Argument

Specifies

Mailbox

The number of the mailbox (up to six digits).

Switch to an announcer mailbox.

*502 + mailbox + Y + #, where

Note:
An announcer mailbox does allow
messages to be left in it.

Argument

Specifies

Mailbox

The number of the existing mailbox.

The type of mailbox. Enter:


Valu
e

Forward a call directly to script or


another mailbox

Allocates a range of extensions to


a range of mailboxes. (Defined
extensions are only used for Local
Notify)

For

A regular mailbox.

An announcer mailbox.

*504 + XXX + * + YYY + W + Z + #, where


Argument

Specifies

XXX

The number of the configured Mailbox

YYY

Mailbox or Script number to transfer the call to

0 for no transfer; 1 for transfer to a Script; 2 for transfer to


a Mailbox

0 for disabling the transfer mode; 1 for enabling the


transfer mode

*505 + mailbox + * + mailbox + * + Extension + #, where


Argument

Specifies

Mailbox

The numbers of the first and last mailbox in the range.

Extension

The number of the first extension in the range.

For example, *505 300 * 350 * 500 # defines mailbox 300 to 350 for a
range of extensions starting with 500.
Allocates an extension to a
mailbox. (Defined extensions is
only used for Local Notify)

*506 + mailbox + * + Extension + #, where


Argument

Specifies

Mailbox

The mailbox number.

Extension

The extension number.

5-19

DTMF Programming

Function

Code

Allocate a backup extension to a


range of mailboxes.

*507 + mailbox + * + mailbox + * + Extension + #, where

Note:
To define a backup extension ID,
see command *332 in Table 5-2.

Argument

Specifies

Mailbox

The numbers of the first and last mailboxes in the range.

Extension

The number of the backup extension.

Allocate a backup extension to a


mailbox.

*508 + mailbox + * + Extension + #, where


Argument

Specifies

Mailbox

The number of the mailbox.

Extension

The number of the backup extension.

Deletes a mailbox.

*510 + mailbox + #, where

Caution:
Before deleting a mailbox, remove
all calls transferred to the mailbox
by the Automated Attendant
scripts.

Argument

Specifies

Mailbox

The number of the mailbox.

Reset the parameters of a mailbox


to default.

Set the mode to copy all incoming


messages to another mailbox
(group of mailboxes). The move
option will leave a message for the
destination mailbox only.

Allow call-screening mode for


range of mailboxes.

Allow call-screening mode for


specific mailbox.

*511 + mailbox + #, where


Argument

Specifies

Mailbox

The number of the mailbox.

*515 + XXX + * + YYY + Z + #, where


Argument

Specifies

XXX

Existing source mailbox of a Copy/Move operation.

YYY

existing destination mailbox of a Copy/Move operation.

0 = Normal Operation (No Copy or Move); 1= Copy


Operation. The message is sent to Source and Destination
Mailboxes.
2 = Move Operation. The message is sent to the
Destination Mailboxes only

*516 + mailbox +* + mailbox +Z +# , where


Argument

Specifies

Mailbox

Numbers of first and last mailboxes in the range.

0 = for Call Screening Not Allowed (default);


1 = Call Screening allowed (when allowed, the user can
enable or disable call screening).

*517 + mailbox + Z +#, where


Argument

Specifies

Mailbox

Mailbox number

0 = Call Screening Not Allowed (default),


1 = Call Screening allowed (when allowed, the user can
enable or disable call screening).

5-20

DTMF Programming

Function
Enable call-screening mode for a
range of mailboxes.

Enable call-screening mode for a


specific mailbox.

Changes the type of a range of


defined mailboxes.

Code
*518 + mailbox +* + mailbox +Z +# , where
Argument

Specifies

Mailbox

Numbers of first and last mailboxes in range.

0 = Call Screening disabled (default); 1 = Call Screening


enabled.

*519+ mailbox + Z +#, where


Argument

Specifies

Mailbox

Mailbox number

0 = Call Screening disabled (default); 1 = Call Screening


enabled.

*520 + mailbox + * + mailbox + B + #, where


Argument

Specifies

Mailbox

The numbers of the first and last mailbox in a range.

The mailbox type. Enter:


Value

Changes the type of a defined


mailbox.

For

Real mailbox.

Virtual mailbox.

*521 + mailbox + B + #, where


Argument

Specifies

mailbox

The mailbox to be created.

The mailbox type. Enter:


Value

For

Real mailbox.

Virtual mailbox.

Enable to play No answer, Busy or


DND system menus for a range of
mailboxes. Otherwise, the personal
Greeting is enabled.

*522 + 1st mailbox + * + last mailbox + X + Y + #, where


X= 1 No answer, 2 = Busy, 3 = DND
Y= 0 Mailbox Greeting (default), 1 = Menu
Default: Mailbox Greeting

Enable to play No answer, Busy or


DND system menus for a mailbox.
Otherwise, the personal Greeting
is enabled.

*523 + mailbox + X +Y + #, where


X= 1 No answer, 2 = Busy, 3 = DND
Y= 0 Mailbox Greeting (default), 1 = Menu
Default: Mailbox Greeting

Fax server status for a range of


mailboxes (personal fax
disable/enable at VMS)

*524 + first mailbox * last mailbox + X + #, where


X= 0 Disabled, 1 = Enabled

Fax server status for a single


mailbox (personal fax
disable/enable at VMS)

*525 + mailbox + X + #, where


X= 0 Disabled, 1 = Enabled

5-21

DTMF Programming

Function

Code

Plays or skips the time and date


stamp or Source ID stamp for a
range of mailboxes.

*530 + mailbox + * + mailbox + W + Z + #, where


Argument

Specifies

Mailbox

The numbers of the first and last mailbox in a range.

The action to be taken. Enter:


Value

Plays or skips the time and date


stamp for a mailbox.

Time and date stamp.

Source ID stamp.

Playing the selected Stamp (default)

Skipping the Stamp

*531 + mailbox + B + #, where


Argument

Specifies

Mailbox

The mailbox number

The action to be taken. Enter:


Value

Sets the language for a range of


mailboxes.

Sets the language for a mailbox.

To

To

Play the time and date.

Skip the time and date.

*532 + mailbox + * + mailbox + Z + #, where


Argument

Specifies

Mailbox

The numbers of the first and last mailbox in a range.

The language number (1, 2 or 3).

*533 + mailbox + Z + #, where


Argument

Specifies

Mailbox

The mailbox number.

The language number (1, 2 or 3).

Defines an Operator for a range of


mailboxes.

*534 + mailbox + * + mailbox + Y + #, where


Argument

Specifies

Note:
To define an Operator's extension,
see command *360 in Table 5-5.

Mailbox

The numbers of the first and last mailbox in a range.

The number of the Operator ID (1 to 8).

Defines an Operator for a mailbox.

*535 + mailbox + Y + #, where


Argument

Specifies

Mailbox

The mailbox number.

The number of the Operator ID (1 to 8)

5-22

DTMF Programming

Function

Code

Defines a fax for a range of


mailboxes.

*536 + mailbox + * + mailbox + Y + #, where


Argument

Specifies

Note:
To define a fax extension, see
command *360 in
Table 5-5.

Mailbox

The numbers of the first and last mailbox in a range.

The number of the fax ID (1 to 4).

Defines a fax for a mailbox.

*537 + mailbox + Y + #, where

Defines the maximum number of


stored messages for a range of
mailboxes.

Defines the maximum number of


stored messages for a mailbox.

Argument

Specifies

Mailbox

The mailbox number.

The number of the fax ID (1 to 4).

*538 + mailbox + * + mailbox + YY + #, where


Argument

Specifies

Mailbox

The numbers of the first and last mailbox in a range.

YY

The maximum number of stored messages (1-92, default is


30).

*539 + mailbox + YY + #, where


Argument

Specifies

Mailbox

The mailbox number.

YY

The maximum number of stored messages (1-92, default is


30).

Adds a mailbox to a group.

*540 + group + mailbox + #, where

Note:
Define the mailbox before adding
it to a group.

Argument

Specifies

group

The group number.

mailbox

The mailbox number.

Changes the first digit of the group


numbers.

Deletes a mailbox from a group.

Resets a mailbox group. All


mailboxes are removed from the
group.

*545 + X, where
Argument

Specifies

The first digit of the mailbox groups (0 is the default).

*550 + group + mailbox + #, where


Argument

Specifies

Group

The group number.

Mailbox

The mailbox number.

*560 + group, where


Argument

Specifies

group

The group number.

5-23

DTMF Programming

Function

Code

Resets the user password to the


default value (1234).

*570 + mailbox + #, where


Argument

Specifies

Mailbox

The mailbox number.

5-24

DTMF Programming

Table 5-8: Administrator's Commands for DTMF Programming


Function

Code

Changes the Administrator's


password (4-8 digits).

*600 + * + Old password + * + New password + #

Note:
Do not use the * and # keys for
the password.
Changes the Operators password.
(4 digits).

*601 + * + Old password + New password + #

Note:
Do not use the * and # keys for
the password.
Resets mailbox parameters to
default by system operator.

*601 + Operator password + *511 + mailbox number + #

Forces reorganization.

*610

Resets the system to factory


settings.

*654 + * + XXXX + #, where


Argument

Specifies

XXXX

The Administrator's password.

Voice Mail System software version


number playback.

*680

Plays a system message (for a list


of system messages, see the
System Messages in Chapter 7).

*690 + Z + XXX, where

Plays all system messages.

Enables or disables the playing of


specific system messages.

Argument

Specifies

The message language (1, 2 or 3).

XXX

The number of the system message.

*691 + Z, where
Argument

Specifies

The message language (1, 2 or 3).

*699 + X + Y, where
Argument

Specifies

A system message. Enter:


Value

To

Enable or disable message 004.

Enable or disable message 102.

Enable or disable message 095.

Enable or disable message 277.

If the message is played. Enter:


Value

To

Enable message playing

Disable message playing

Play the message 095, if selected, for a mailbox


without a greeting message.

5-25

DTMF Programming

Table 5-9: VM Notification Commands for DTMF Programming


Function

Code

Notifies after reorganization.

*001 + X, where
Argument

Specifies

The setting of the backup notification, after a memory reorganization process. Enter:
Value

Sets local notification for a range


of mailboxes.

To

Disable the backup notification.

Enable the backup notification.

*700 + mailbox + * + mailbox + X + #, where


Argument

Specifies

mailbox

The numbers of the first and last mailbox in a range.

The notification state and indication. Enter:


Value

To

Disable the notification.

Indicate notification by turning on Message


Light 1.

Indicate notification by turning on Message


Light 2.

Indicate notification using sign ring.

Indicate notification using the ring.

Disables local notification for all


mailboxes.

*700 + #

Sets local notification for one


mailbox.

*701 + mailbox + X + #, where


Argument

Specifies

mailbox

The mailbox number

The notification state and indication. Enter:


Value

To

Disable the notification.

Indicate notification by turning on Message


Light 1.

Indicate notification by turning on Message


Light 2.

Indicate notification using sign ring.

Indicate notification using the ring.

5-26

DTMF Programming

Function

Code

Enables remote notification for a


range of mailboxes.

*710 + mailbox + * + mailbox + Y + #, where


Argument

Specifies

mailbox

The numbers of the first and last mailbox in a range.

The notification state. Enter:


Value

To

Disable remote notification.

Enable remote notification.

Disables remote notification for all


mailboxes.

*710 + #

Enables remote notification for


one mailbox.

*711 + mailbox + X + #, where


Argument

Specifies

mailbox

The mailbox number.

The notification state. Enter:


Value

Sets the interval between


successive notification rings. (Only
for use with Rings and Sign Rings)

Sets the delay interval in minutes


of fax transmission retries

Sets the ring notification duration.

To

Disable remote notification.

Enable remote notification.

*720 + XX, where


Argument

Specifies

XX

The notification interval in minutes (01 to 99, default is


30).

*721 + XX, where


Argument

Specifies

XX

The fax delay interval in minutes (01 to 99, default is 01).

*730 + X, where
Argument

Specifies

The notification duration. Enter:


Value

For

A short ring duration (four rings)(default).

A long ring duration (ten rings).

5-27

DTMF Programming

Function

Code

Sets the maximum number of days


to store a message in the Voice
Mail System.

*740 + XX, where


Argument

Specifies

XX

The number of days to store a message. Enter:


Value
01 to
99
00

Sets the wait period after off-hook


for notification dialing.

Sets the number of ring


notification attempts.

Sets the number of fax


transmission retries.

Activates the LED notification.

The number of days.


No removal of messages.

*741 + X, where
Argument

Specifies

The time in seconds (0 to 9, default is 0).

*750 + XX, where


Argument

Specifies

XX

The number of attempts (1 to 99, default is 5).

*751 + XX, where


Argument

Specifies

XX

The number of retries (01 to 99, default is 10).

*760 + X, where
Argument

Specifies

Either the first or each new message. Enter:


Value

Sets the recording length.

For

For

The first new message only.

Each new message.

*790 + X, where
Argument

Specifies

The recording length in minutes (1 to 9, default is 3).

5-28

Programming Forms

Chapter 6: Programming
Forms
6.
This chapter contains forms that are intended to facilitate and speed up the process of planning the setup and
programming of the Voice Mail System unit.
It is strongly recommended to fill in these forms before starting a programming session. For programming
procedures using the VMS software, refer to Chapters 3 and 4 in the manual. For DTMF programming, refer to
the relevant tables in Chapter 5.
The forms divide the Voice Mail System parameters into four groups as follows:
Basic PBX, AA and VM parameters (see Table 6-1)
Notification parameters (see Table 6-2)
Time, data and scheduling parameters (see Table 6-3)
In-band DTMF protocol parameters (see Table 6-4)
Table 6-1: Basic PBX, AA and VM Parameters Form
Function

Code

Programming Reference
DTMF

VMS

Selects opening menu.

*112 ___ ___ __ #


___ ___ __ #
___ ___ __ #
___ ___ __ #

Table 5-3

Script
Programming

Sets number of rings,


before the line is
answered.

Line 1:
Line 2:
Line 3:
Line 4:
Line 5:
Line 6:
Line 7:
Line 8:

Table 5-6

PBX Settings

Sets the waiting period for


No Answer.

*311 _____

Table 5-6

PBX Settings

Defines legal PBX


extensions.

Group 1: 320 0 ___* ___ #


Group 2: 320 1 ___* ___ #
Group 3: 320 2 ___* ___ #
Group 4: 320 3 ___* ___ #
Group 5: 320 4 ___* ___ #

Table 5-6

PBX Settings

Sets the Operator's ID


code.

*330 _____

Table 5-6

PBX Settings

Sets the disconnect code.

*333 _____ #

Table 5-6

PBX Settings

Sets the external access


code.

*340 _____ #

Table 5-6

PBX Settings

*310 1 _____
*310 2 _____
*310 3 _____
*310 4 _____
*310 1 _____
*310 2 _____
*310 3 _____
*310 4 _____

6-1

Programming Forms

Function

Code

Programming Reference
DTMF

VMS

Sets the transfer mode.

*350 ___ _____


___ _____

Table 5-6

PBX Settings

Sets the numbers of the


Operators' extensions.

*360 ___ _____ #


___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #
___ _____ #

Table 5-6

PBX Settings

Sets the number of the


supervised mailbox.

*362 _______ #

Table 5-6

PBX Settings

Sets Flash 1.

*370 _____

Table 5-6

PBX Settings

Sets the cadence of the


system input and output
tones in milliseconds.

*371 ___ _____


___ _____
___ _____
___ _____

Table 5-6

PBX Settings

Sets the voice sensitivity.

*376 1 _____

Table 5-6

PBX Settings

Sets the procedural codes


sent to the PBX, in order to
perform specific tasks.

*380 ___ _____________________ #

Table 5-6

PBX Settings

Creates a mailbox or a
range of mailboxes.

*500 _____* _____ #


*501 _____ #

Table 5-7

Handling the List


of Mailboxes

Creates a virtual mailbox or


a range of virtual
mailboxes.

*520 _____* _____ #


*521 _____ #

Table 5-7

Handling the List


of Mailboxes

Changes the first digit of


the group numbers.

*545 __

Table 5-7

Setting a
Mailbox Group

Adds a mailbox to a group.

Group 000:
Group 001:
Group 002:
Group 003:

Table 5-7

Setting a
Mailbox Group

Sets the maximum number


of days to store a message.

*740 _____

Table 5-7

Handling the List


of Mailboxes

Sets the maximum number


of stored messages for a
range of mailboxes.

*538 ____ * ____ + __ + #

Table 5-7

Handling the List


of Mailboxes

*540 000 _____ #


*540 001 _____ #
*540 002 _____ #
*540 003 _____ #

6-2

Programming Forms

Table 6-2: Message Notification Form


Function

Code

Programming Reference
DTMF

VMS

Enables local notification for a


range of mailboxes.

*700 _____ *_____ ___ #

Table 5-9

Setting Message
Notifications

Enables local notification for one


mailbox.

*701 _____ ___ #

Table 5-9

Setting Message
Notifications

Enables remote notification for a


range of mailboxes.

*710 _____* _____ ___ #

Table 5-9

Setting Message
Notifications

Enables remote notification for one


mailbox.

*711 _____ ___ #

Table 5-9

Setting Message
Notifications

Sets the external notification active


time.

*490 ___ ___ ___ ___

Table 5-9

Schedule
Programming

Sets the interval between


notification rings.

*720 _____

Table 5-6

Schedule
Programming

Sets the duration of the ring


notification.

*730 _____

Table 5-6

Schedule
Programming

Activates the notification LED.

*760 _____

Table 5-6

Schedule
Programming

6-3

Programming Forms

Use the planning lists below, before programming the Voice


Mail System schedule for the holiday dates and the working
and break hours for each and every day.

Table 6-3: Time, Data and Scheduling Form


Function

Code

Programming Reference
DTMF

VMS

Sets the time.

*420 __ __

Table 5-6

Schedule
Programming

Sets the date.

*430 __ __ __

Table 5-6

Schedule
Programming

Defines the annual


holiday dates.

*470 __ __ __ __ __ __

Table 5-6

Schedule
Programming

Day

Month

Start
Time

End
Time

Holiday
Name

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

__

__

__

__

______

6-4

Programming Forms

Function

Defines the working


and break hours.

Code

Programming Reference

*450 __ __ __ __ __
*460 __ __ __ __ __
Work

Sets the operational


mode (scheduling
mode and type).

VMS

Table 5-6

Schedule
Programming

Table 5-6

Schedule
Programming

Break

Start
Time

End
Time

Start
Time

End
Time

1 Mon

__

__

__

__

2 Tue

__

__

__

__

3 Wed

__

__

__

__

4 Thu

__

__

__

__

5 Fri

__

__

__

__

6 Sat

__

__

__

__

7 Sun

__

__

__

__

Day

DTMF

*400 __

Notes:
a. This form contains the programming schedule for up to four script messages. Please copy the form if you
need more than four script messages.
b.

The following message numbers are dedicated by default to specific script messages:

Script message number 00 to the Day Mode Opening Menu

Script message number 10 to the Night Mode Opening Menu

Script message number 15 to the Break Time Opening Menu

Script message number 20 to the Holiday Mode Opening Menu


The rest of the script messages (01 to 09, 11 to 14 and 16 to 19) may be used in all modes, without
limitations.
Script No. ____
0 ___________
1 ___________
2 ___________
3 ___________
4 ___________
5 ___________
6 ___________
7 ___________
8 ___________
9 ___________
EOM ________

Script No. ____


0 ___________
1 ___________
2 ___________
3 ___________
4 ___________
5 ___________
6 ___________
7 ___________
8 ___________
9 ___________
EOM ________

Script No. ____


0 ___________
1 ___________
2 ___________
3 ___________
4 ___________
5 ___________
6 ___________
7 ___________
8 ___________
9 ___________
EOM ________

Script No. ____


0 ___________
1 ___________
2 ___________
3 ___________
4 ___________
5 ___________
6 ___________
7 ___________
8 ___________
9 ___________
EOM ________

6-5

Programming Forms

Use the planning list below, before programming the inband DTMF codes and the associated tasks and destinations.

Table 6-4: In-band DTMF Protocol Parameters Form


Function

Code

Defines an in-band DTMF code for


an event.

*200 __ __________ #

Selects a task for an in-band DTMF


code.

*201 __ __

Selects a destination for a specific


in band DTMF event.

*202 __ ____ #

Defines the waiting period for the


first DTMF character in the in-band
DTMF code.

*210 _______

Defines the waiting period


between reception of each DTMF
character in the In-Band DTMF
code.

*211 ______

Defines the Transfer Supervision


Type.

*220 __

Defines the DTMF code for the


Answer, Busy and Do Not Disturb
conditions.

*221 __ ____ #

Programming Reference
DTMF

VMS

Table 5-4

In-band DTMF
Protocol

6-6

Programming Forms

Event

In-band DTMF Code


Code: *200

Task
Code: *201

Destination
Code: *202

0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

6-7

VM System Messages

Chapter 7: VM7.System Messages


This chapter provides the Voice Mail system messages. You can hear each of these messages in the
programming mode by dialing *690, then programming the language digit (1, 2 or 3) and the 3-digit message
number. You can also hear all system messages by dialing *691 and setting the language digit (1,2 or 3).
The message categories are:
General
Terms and Numbers
Dates
Months
General
Terms and Numbers
Days
Busy, No Answer and DND
Mailbox Messages
Mailbox Settings
Mailbox greetings and Name
Advanced Mailbox Features
Mailbox External Notification
Mailbox External Telephone Number
Automatic Call Distribution
Wizard

7-1

VM System Messages

Table 7-1: VM System Messages

General
000

You have reached the default Day announcement. Once you have recorded your greeting, this
message will be overwritten. Please refer to the installation manual for instructions.

001

Please hang up now.

002

Thank you for calling. Good bye.

003

Please hold.

004

Message saved. (Pause here.) Please hold.

005

You have reached the mailbox of

006

You have reached mailbox number

007

Please record your message after the tone. Press the pound key when finished.

008

Please leave a message after the tone. When you are finished press * (star) for further options or hang
up.

009

To try another extension, press 1 followed by the extension number. To transfer to


the operator, press 0. To return to the Main Menu, press 9.

010

You have exceeded the maximum message length. Your message will be sent.

011

You have a call.

012

You have a call from

013

Unknown caller

014

To accept the call press 1, to reject, press 2.

015

Please waitTo return to retrieve messages, press the pound key.

016

Who may I ask is calling?

017

Operation successful.

018

That mailbox is currently unavailable.

019

The mailbox is currently unavailable.

020

The system is busy. Please wait.

021

Product version is

022

Invalid entry. Please try again.

023

Invalid extension number. Please try again.

7-2

VM System Messages

024

This value has not been set.

025

That recording does not exist.

026

This feature is not available.

027

Storage space is nearing its maximum capacity.

028

For

029

press

030

No directory listing is available.

031

To return to the previous list, press 7.

032

For additional listings, press 8.

033

To enter another name, press 0. To return to the main menu, press 9.

034

Using your keypad, please enter the first 3 letters of the persons last name. For Q, press 7. For Z, press
9.

035

Using your keypad, please enter the first 3 letters of the persons first name. For Q, press 7. For Z, press
9.

036

Your call is being transferred to

037

The Busy On-Time is

038

The Busy Off-Time is

039

(Your language. Record your language in English).

Terms and Numbers


040

at...

041

Oclock

042

yesterday

043

today

044

a.m.

045

p.m.

046

O (As Eight-O-Two for 8:02)

047

and

048

Pause

7-3

VM System Messages

049

Zero

050

No (As You have no messages)

051

One

052

Two

053

Three

054

Four

055

Five

056

Six

057

Seven

058

Eight

059

Nine

060

Ten

061

Eleven

062

Twelve

063

Thirteen

064

Fourteen

065

Fifteen

066

Sixteen

067

Seventeen

068

Eighteen

069

Nineteen

070

Twenty

071

Thirty

072

Forty

073

Fifty

074

Sixty

075

Seventy

076

Eighty

077

Ninety

7-4

VM System Messages

Dates
078

First

079

Second

080

Third

081

Fourth

082

Fifth

083

Sixth

084

Seventh

085

Eighth

086

Ninth

087

Tenth

088

Eleventh

089

Twelfth

090

Thirteenth

091

Fourteenth

092

Fifteenth

093

Sixteenth

094

Seventeenth

095

Eighteenth

096

Nineteenth

097

Twentieth

098

Thirtieth

7-5

VM System Messages

Months
099

January

100

February

101

March

102

April

103

May

104

June

105

July

106

August

107

September

108

October

109

November

110

December

Days
111

Sunday

112

Monday

113

Tuesday

114

Wednesday

115

Thursday

116

Friday

117

Saturday

7-6

VM System Messages

Busy, No Answer and DND


118

The required extension is busy. To try another extension, press 1 followed by the extension number.
To hold, press 2. To leave a message, press 8. To transfer to the operator, press 0. To return to the
Main Menu, press 9.

119

The required extension is busy. To try another extension, press 1 followed by the extension number.
To hold, press 2. To transfer to the operator, press 0. To return to the main menu, press 9.

120

The required extension does not answer. To try another extension, press 1 followed by the extension
number. To leave a message, press 8. To transfer to the operator, press 0. To return to the main
menu, press 9.

121

The required extension does not answer. To try another extension, press 1 followed by the extension
number. To transfer to the operator, press 0. To return to the main menu, press 9.

122

The required extension is unavailable. To try another extension, press 1 followed by the extension
number. To leave a message, press 8. To transfer to the operator, press 0. To return to the main
menu, press 9.

Mailbox Messages
123

Please enter your mailbox number.

124

Please enter the mailbox number.

125

Invalid mailbox. Please try again.

126

Please enter your password.

127

Incorrect password. Please try again.

128

To retrieve messages, press 1. To change mailbox settings, press 2. To use the mailbox wizard, press 7.
To send a message, press 8. To return to the main menu, press 9.

129

You have

130

You have no messages.

131

messages

132

new message

133

new messages

134

saved message.

135

saved messages.

7-7

VM System Messages

136

Message was received on

137

Message was received

138

Message was received from

139

from

140

.on.

141

Message saved.

142

Message deleted.

143

To delete skipped messages, press 8. To save all messages, press 9.

144

Skipped messages have been deleted.

145

To change mailbox settings, press 2. To send a message, press 8. To return to the main menu, press 9.

146

To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To reply to
sender, press 5. To call the sender, press 6. To delete, press 8. To return to the previous menu, press
9.

147

To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To reply to
sender, press 5. To delete, press 8. To return to the previous menu, press 9.

148

To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To call the
sender, press 6. To delete, press 8. To return to the previous menu, press 9.

149

To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To delete, press
8. To return to the previous menu, press 9.

7-8

VM System Messages

Mailbox Settings
150

To record your greeting, press 1. To record your name, press 2. To access directory listing options,
press 3. To change your password, press 4. To set the advanced features, press 5. To set the external
notification, press 6. To set your external telephone number, press 7. To return to the previous menu,
press 9.

151

To record your greeting, press 1. To record your name, press 2. To access directory listing options,
press 3. To change your password, press 4. To set the advanced features, press 5. To return to the
previous menu, press 9.

152

To record your greeting, press 1. To return to the previous menu, press 9.

153

To listen to your directory listing, press 1. To enter your directory listing, press 2. To delete your
directory listing, press 8. To return to the previous menu, press 9.

154

Using your keypad, please enter the first 3 letters of your last name. For Q, press 7. For Z, press 9.

155

Using your keypad, please enter the first 3 letters of your first name. For Q, press 7. For Z press 9.

156

To join the directory listing, please make sure your name has been recorded.

157

Your directory listing is

158

There is no directory listing.

159

Your directory listing has been deleted.

160

To listen to your password, press 1. To edit, press 2. To return to the previous menu, press 9.

161

Please enter a new four-digit password.

162

Your password is

7-9

VM System Messages

Mailbox Greetings and Name


163

For the No answer greeting, press 1. For the Busy greeting, press 2. For the Temporary
greeting, press 3. To enable a greeting, press 4. To return to the previous menu, press 9.

164

To listen to your No answer greeting, press 1. To record, press 2. To delete, press 8. To return to
the previous menu, press 9.

165

Please record your No answer greeting after the tone. Press the pound key when finished.

166

Your No answer greeting has been deleted.

167

To listen to your Busy greeting, press 1. To record, press 2. To delete, press 8. To return to the
previous menu, press 9.

168

Please record your Busy greeting after the tone. Press the pound key when finished.

169

Your Busy greeting has been deleted.

170

To listen to your Temporary greeting, press 1. To record, press 2. To delete, press 8. To return to
the previous menu, press 9.

171

Please record your Temporary greeting after the tone. Press the pound key when finished.

172

Your Temporary greeting has been deleted.

173

To enable the No answer and Busy greetings, press 1. To enable the Temporary greeting,
press 2. To return to the previous menu, press 9.

174

Your No answer and Busy greetings have been enabled.

175

Your Temporary greeting has been enabled.

176

A greeting must be recorded before it can be enabled.

177

The greeting does not exist.

178

To listen to your Name greeting, press 1. To record, press 2. To delete, press 8. To return to the
previous menu, press 9.

179

Please record your name after the tone. Press the pound key when finished.

180

The Name greeting has been deleted.

181

To listen to your recording, press 1. To record, press 2. To return to the previous menu, press 9.

7-10

VM System Messages

182

To listen to your greeting, press 1. To record, press 2. To delete, press 8. To return to the previous
menu, press 9.

183

Please record your greeting after the tone. Press the pound key when finished.

184

The greeting has been deleted.

Advanced Mailbox Features


185

To change the do not disturb mode, press 1. To change the mailboxs language, press 2. To change
the time stamp playback status, press 3. To change the source ID stamp playback status, press 4. To
change the transfer settings, press 5. To change the forwarding options, press 6. To change the Call
screening mode, press 7. To return to the previous menu, press 9.

186

To change the do not disturb mode, press 1. To change the mailboxs language, press 2. To change
the time stamp playback status, press 3. To change the source ID stamp playback status, press 4.To
change the transfer settings, press 5. To change the forwarding options, press 6. To return to the
previous menu, press 9.

187

To enable the do not disturb mode, press 1. To disable, press 2. To return to the previous menu, press
9.

188

The do not disturb mode has been enabled.

189

The do not disturb mode has been disabled.

190

To listen to the existing languages, press 1. To select the first language, press 2. To select the second
language, press 3. To select the third language, press 4. To return to the previous menu, press 9.

191

To listen to the existing languages, press 1. To select the first language, press 2. To select the second
language, press 3. To return to the previous menu, press 9.

192

To listen to the first language, press 1. To listen to the second language, press 2. To listen to the third
language, press 3. To return to the previous menu, press 9.

193

To listen to the first language, press 1. To listen to the second language, press 2. To return to the
previous menu, press 9.

194

The system has three system languages installed. The current mailbox language is

195

The system has two system languages installed. The current mailbox language is

196

The system has one system language installed. The current mailbox language is

197

The first language is

198

The second language is

199

The third language is

7-11

VM System Messages

200

is selected as the mailbox language.

201

To enable the time stamp playback, press 1. To disable, press 2. To return to the previous menu, press
9.

202

The time stamp playback has been enabled.

203

The time stamp playback has been disabled.

204

To enable source ID stamp playback, press 1. To disable, press 2. To return to the previous menu,
press 9.

205

The source ID stamp playback has been enabled.

206

The source ID stamp playback has been disabled.

207

To set the backup extension number, press 1. To return to the previous menu, press 9.

208

To listen to your backup extension number, press 1. To configure, press 2. To delete press 8. To return
to the previous menu, press 9.

209

The backup extension has not been configured.

210

The backup extension is

211

Please enter the backup extension number. Press the pound key when finished.

212

The backup extension has been configured.

213

The backup extension has been deleted.

214

To listen to the call forwarding number, press 1. To change the call forwarding mode, press 2. To
forward a call to another mailbox, press 3. To return to the previous menu press 9.

215

To enable the call forwarding mode, press 1. To disable the call forwarding mode, press 2. To return
to the previous menu, press 9.

216

The call forwarding number has not been defined.

217

The call forwarding mode cannot be enabled. Please define a target number.

218

The call forwarding mode has been enabled.

219

The call forwarding mode has been disabled.

220

Please enter a forwarding mailbox number. Press the pound key when finished.

221

The call forwarding target is mailbox number

222

The call forwarding target is script number

223

To enable the call screening mode, press 1. To disable, press 2. To return to the previous menu, press
9.

7-12

VM System Messages

224

The call screening mode has been enabled.

225

The call screening mode has been disabled.

Mailbox External Notification


226

You have a new message. To retrieve messages, press 1.

227

To change external notification, press 1. To enter the telephone number, press 2. To listen to the
current telephone number, press 3. To return to the previous menu, press 9.

228

The external notification has been enabled.

229

The external notification has been disabled.

230

For pager notification, press1. To enter the pager number, press 2. To listen to the pager number,
press 3. To return to the previous menu, press 9.

231

Please enter your pager number. Press the pound key when finished.

232

Pager notification has been enabled.

233

Pager notification has been disabled.

234

To change the notification parameters, press 1. To set the notification timing parameters, press 2. To
return to the previous menu, press 9.

235

Please enter the notification task number to edit

236

To listen to the current notification settings, press 1. To change the notification task status, press 2. To
set the notification type, press 3. To set the target number, press 4. To set the start time, press 5. To
set the end time, press 6. To return to the previous menu, press 9.

237

This task has not been configured.

238

This task has been enabled and configured as phone notification with number

239

This task has been enabled and configured as pager notification with number

241

To enable external notification for this task, press 1. To disable, press 2. To return to the previous
menu, press 9.

242

The external notification for this task has been enabled.

243

The external notification for this task has been disabled.

244

For phone notification, press 1. For pager notification, press 2. To return to the previous menu press 9.

245

Phone notification has been selected for this task.

246

Pager notification has been selected for this task.

7-13

VM System Messages

248

Please enter the number. Press the pound key when finished.

249

Please enter the telephone number. Press the pound key when finished.

250

Please enter the pager number. Press the pound key when finished.

251

Please enter the cellular number. Press the pound key when finished.

252

Please enter a 2-digit number for the Starting hour, followed by another two-digit number for Starting
minutes.

253

Please enter a 2-digit number for the Ending hour, followed by another two-digit number for Ending
minutes.

254

To set the delay before the first external notification, press 1. To set the time interval between
notifications, press 2. To set the loop mode status, press 3. To set the delay after the last notification,
press 4. To return to the previous menu, press 9.

255

Please enter a 2 digit number for the delay before the first external notification

256

Please enter a 2 digit number for the time interval between external notifications

257

To enable the notification loop mode, press 1. To disable, press 2. To return to the previous menu,
press 9.

258

The external notification loop mode has been enabled.

259

The external notification loop mode has been disabled.

260

Please enter a 2 digit number for the delay after the last external notification.

7-14

VM System Messages

Mailbox External Telephone Number


261

To listen to your external telephone number, press 1. To configure, press 2. To delete, press 8. To
return to the previous menu, press 9.

262

The external telephone number has not been configured.

263

The external telephone number is

264

Please enter your external telephone number. Press the pound key when finished.

265

The external telephone number has been configured.

266

The external telephone number has been deleted.

Automatic Call Distribution


267

You are the ..........

268

...person waiting in line.

269

The average wait time is.. ...

270

...seconds.

271

...minutes.

Wizard
272

Welcome to your voice mailbox. This information session is for new users. We will start by setting up
your voice mailbox. Please follow the instructions and your mailbox will soon be ready for use. Skip this
information session by pressing the * key (star).

273

Please record your personal "No answer" greeting after the tone. Press the pound key when finished.
To skip, press *(star) now.

274

Please record your personal "Busy" greeting after the tone. Press the pound key when finished. To
skip, press *(star) now.

275

Now you can change your mailbox password. To skip, press * (star) now, otherwise enter your new
password.

276

Your mailbox is now ready for use. You can change your mailbox parameters the next time you enter
your mailbox.

7-15

VM System Messages

Speech Recognition Messages


277
278
279
280
281
282

Please say the name of the person or the extension to dial after the beep (beep sound).
Im sorry, I did not understand you.
Did you say extension?
Should I transfer you to
Your call is being transferred to extension
Your call is being transferred to ...

Fax Messages
283

The FAX message was received on ...

284

The FAX message was received ...

285

To skip this message press 1.


To replay, press 2.
To save, press 3.
To forward, press 4.
To send the message to the local fax, press 5.
To send the message to a remote fax, press 6.
To delete, press 8.
To return to the previous menu, press 9.

286

To skip this message press 1.


To Replay, press 2.
To Save, press 3.
To Forward, press 4.
To Send the message to the Local FAX, press 5.
To Delete, press 8.
To Return to the previous menu, press 9.

7-16

VM System Messages

287

To skip this message press 1.


To replay, press 2.
To save, press 3.
To forward, press 4.
To send the message to a remote Fax, press 6.
To delete, press 8.
To return to the previous menu, press 9.

288

To skip this message press 1.


To replay, press 2.
To save, press 3.
To forward, press 4.
To delete, press 8.
To return to the previous menu, press 9.

289

To Listen to the number, press 1.


To Set, press 2.
To Send, press 3.
To Delete the number, press 8.
To Return to the previous menu, press 9.

290

The number for the remote fax number is...

291

No remote fax exists.

292

No local fax exists.

293

Please enter the fax number after the beep.

294

Fax number has been deleted.

295

Fax number has been configured.

296

This fax message has been sent.

297

Sending this fax message failed.

298

This fax message is currently being sent.

299

Fax message will be sent.

7-17

Modem Installation

Chapter 8: Modem
Installation
8.
8.1

Introduction

The VMS program enables data to be transferred via modem. For this purpose, an internal or external modem
that supports DTMF codes (0123456789#*ABCD) must be installed on the PC, following manufacturers
instructions.
When connecting to the Voice Mail System, choose 9600 bps as the connection speed. The maximum speed
needs to be defined in the modem parameters window, which appears before starting a modem connection.
It is recommended to purchase and use the APACHE AE56SP-RA, Zoom V92 ext.model 3049 C or Dynamode
(Conexant) 56k external VD56SP (V) modem. Please visit the modem manufacturers websites for more details:
www.apache-micro.com, www.zoom.com, www.dynamode.com.

8.2

Basic External Modem Installation Instructions

Although it is best to follow the manufacturers instructions, the following basic rules can be given for all three
external modems mentioned above:
a.

Enter the Windows Control Panel/Modem Properties window.

b. Enter the Modems properties window, using the Properties button.


c.

Enter the Connection division and push the Advanced button (the Advanced Connection Settings
window will appear).

d. The Use flow control checkbox must be unchecked.

8.3

Modem Installation and Configuration Process

The modem must be connected to the PC and installed. This paragraph describes the external modem
installation process and configuration, in order to connect the VMS, via telephone lines, to the Voice Mail
System. The following subjects will be described:
Hardware installation
Modem software installation
Modem software configuration
Settings

8-1

Modem Installation

8.3.1

Hardware Installation

Figure 8-1 provides a graphical description of the hardware installation:

EXTERNAL MODEM

AC IN

SERIAL PORT

LINE PHONE

PHONE
(OPTIONAL)

PHONE CORD

PHONE JACK
POWER OUTLET

POWER ADAPTER

SERIAL PORT

Figure 8-1: External Modem Connection

8-2

Modem Installation

8.3.2

Modem Software Installation

The following instructions refer to Dynamode (Conexant) 56K VD56SP external mode as the example:
a.

Make sure the modem is switched on before starting your computer.

b.

Start your computer.

c.

Insert the provided disk provided into the CD-ROM drive.

d.

Follow the procedure for the appropriate platform.

Windows 2000/XP/2003
The wizard will automatically detect a new device.
a.

Click on Next.

b. If prompted to insert disk, click on Ok.


c.

Browse and find drives file from CD-ROM drive (F:\DRIVER\CONEXANT\EXTERNAL\Win2000\).

d. The wizard will detect a new device.


e.

Click on Next.

f.

Windows will find the driver for the device.

g. Click on Next and Finish.


h. Now follow the steps described in the paragraph 8.3.3 Modem Software Configuration.

Windows 98/ME
The wizard will automatically detect a new device.
a.

Click on Next.

b. Check the box Search for the best driver in window What do you want to do?
c.

Check the box Floppy disk drives in window Windows will search for new drivers in any of the
following selected locations.

d. Windows will find the driver for the device.


e.

Click on Next and Finish.

f.

Now follow the steps described in the paragraph 8.3.3 Modem Software Configuration.

8-3

Modem Installation

Windows NT
a.

Double click on the My Computer icon.

b. In the Control Panel box, find and double click the Modems icon. Modems Properties screen
appears (Figure 8-2).

Figure 8-2: Modems Properties Screen


c.

In the Modems Properties screen click on the Add button. Install New Modem screen opens
(Figure 8-3).

Figure 8-3: Install New Modem Screen


d. In the Install New Modem screen, check the box Dont detect my modem.
e.

Click the Next button. Display changes to a modem selection screen (Figure 8-4).
8-4

Modem Installation

Figure 8-4: Modem Selection Screen


f.

Click on Have Disk. Install From Disk screen appears (Figure 8-5).

Figure 8-5: Insert Modem Driver Location Screen


g. Make sure the provided disk is inserted into CD-ROM drive and click on Browse. Display changes to a
modem selection screen (Figure 8-6).
h. Find the driver file on the CD-ROM.

8-5

Modem Installation

Figure 8-6: Modem Selection Screen


i.

Highlight the Conexant 56K External Modem and click on Next. Display changes to COM port
selection screen (Figure 8-7).

Figure 8-7: COM Port Selection Screen


j.

Select the correct port and click on Next.

8-6

Modem Installation

8.3.3

Modem Software Configuration

The following describes the Modem software configuration process.


a.

In the Modems Properties window (Figure 8-8), click on the modems Properties button (e.g. Conexant
modem). Specific modem properties screen appears (Figure 8-9).

Pay attention to the Com port the modem is attached to. This
information is needed at a later stage.

Figure 8-8: Modems Properties Screen

8-7

Modem Installation

Figure 8-9: Specific Modem Properties Screen


b.

Click on the Advanced button. Advanced Connection Setting screen appears (Figure 8-10).

Figure 8-10: Advanced Connection Settings Screen


c.

Uncheck the Use flow control box.

d.

Click OK and close all windows.

8-8

Modem Installation

8.3.4

Settings

This paragraph provides a description of the modem communication settings.

To start the Hyper Terminal program:


a.

In the Connection Description box (Figure 8-11), choose an icon and enter a name, and click on the
OK button. Connect To screen appears (Figure 8-12).

Figure 8-11: Connection Description Screen

Figure 8-12: Connect To Screen


b.

Select the COM port to which the modem is attached in the Connect using drop-down box.
Modems Setting Properties screen appears (Figure 8-13).

8-9

Modem Installation

Figure 8-13: Modems Setting Properties Screen


c.

Click on Configure. COM2 Properties screen appears (Figure 8-14).

Figure 8-14: COM2 Properties Screen


d.

Enter the values in the respective fields as specified in Figure 8-14.

e.

Click on OK to return to the HyperTerminal main screen (Figure 8-15).

f.

Click on the

icon to connect.

8-10

Modem Installation

g.

Type AT and press the Enter key. OK reply should appear.

Type the modem commands in either upper or lower case. Do not


combine cases. Use the Backspace key to delete errors. Ensure an
OK reply by the computer after each carriage return (Enter
button).

Figure 8-15: HyperTerminal Main Screen


h.

Type the following commands and press the Enter key at the end of each line:
ATZ
AT&Y
AT+MS=V32B
AT&W0
ATZ

8-11

Modem Installation

i.

At the end of the process, the following should appear in the HyperTerminal main screen
(Figure 8-16):

Figure 8-16: HyperTerminal Screen with Modem Commands


j.

Click on the

k.

Close the HyperTerminal program.

icon to disconnect.

8-12

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