Manual ITS
Manual ITS
Manual ITS
December 2008
NOTICE
All rights reserved. No part of this document may be changed,
reproduced or transmitted in any form or by any means (electronic,
photocopying, recording, or otherwise) without the prior written
permission of ITS Telecom.
The trademark and service marks ITS Telecom, including the ITS
Telecom mark and logo, are the exclusive property of ITS Telecom,
and may not be used without permission. All other marks
mentioned in this material are the property of their respective
owners.
Additional copies of this manual may be obtained from ITS
Telecom.
ITS Telecom reserves the right to modify the hardware and
software described in this manual without prior notice. However,
changes made to the hardware or software described does not
necessarily render this publication invalid.
WARRANTY
In the event that the product proves to be defective in
workmanship or materials within a period of one year from date of
shipment, ITS Telecom shall repair or replace the product at its
discretion. Transportation will be the responsibility of the
dealer/distributor.
Under no circumstances shall ITS Telecom be liable for
consequential or special damages, loss of revenue or
user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on
contract, tort, or any other legal agreement.
The following shall void the above warranty: malfunctions resulting
from fire, accident, neglect, abuse, or acts of God; use of improper
electrical power; or repair of, tampering with or alteration of the
product by anyone other than ITS Telecom authorized personnel.
Table of Contents
Table of Contents
Section 1: Introduction
1.1
1.2
Manual Conventions............................................................................................................................1-1
1.3
System Description...............................................................................................................................1-2
1.4
1.3.1
1.3.2
1.3.3
Workflow ..........................................................................................................................................1-20
Section 2: Installation
2.1
Unpacking ...........................................................................................................................................2-1
2.2
2.3
2.2.1
2.2.2
2.2.3
2.3.2
2.3.3
2.3.4
2.3.5
Setting the Location of the Voice Mail System Files .............................................................. 2-20
3.2
3.3
3.4
3.2.1
3.2.2
3.2.3
3.2.4
3.3.2
Table of Contents
3.4.2
3.4.3
4.2
4.3
4.4
4.1.2
4.2.2
4.2.3
Transferring Script Messages between Voice Mail System Units ............................................. 4-9
4.2.4
4.3.2
4.3.3
Software Upgrading...........................................................................................................................4-18
5.2
5.3
5.4
Introduction.........................................................................................................................................8-1
8.2
8.3
8.3.2
8.3.3
8.3.4
ii
Table of Contents
List of Figures
1-1
1-2
1-3
1-4
1-5
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
2-12
2-13
2-14
2-15
2-16
2-17
2-18
2-19
2-20
2-21
2-22
2-23
2-24
2-25
2-26
iii
Table of Contents
2-27
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-12
3-13
3-14
3-15
3-16
3-17
3-18
3-19
3-20
3-21
3-22
3-23
3-24
3-25
4-1
4-2
4-3
4-4
4-5
iv
Table of Contents
4-6
4-7
4-8
4-9
4-10
4-11
8-1
8-2
8-3
8-4
8-5
8-6
8-7
8-8
8-9
8-10
8-11
8-12
8-13
8-14
8-15
8-16
Table of Contents
List of Tables
1-1
2-1
4-1
4-2
5-1
5-2
5-3
5-4
5-5
5-6
5-7
5-8
5-9
6-1
6-2
6-3
6-4
7-1
vi
Introduction
The Voice Mail System Installation and Programming Manual is intended for System Installers and
Administrators, responsible for the installation, setup and programming of the Voice Mail System.
Heading
Introduction
Installation
VMS Programming
Administrator's Operations
DTMF Programming
Programming Forms
VM System Messages
Modem
1.2
Manual Conventions
Usage
Manual
Note text
Bold Text
1-1
Introduction
1.3
System Description
1.3.1
Functional Description
The Voice Mail System shown in Figure 1-1 and Figure 1-2 is a standalone multi-lingual Automated
Attendant/Voice Mail system for large to medium sized businesses with between 50 to 300 employees.
GSM
Network
C.O.
Internet
LAN Server
PBX
4/8 Analog
Ports
Mail Server
To Analog
Ports Sockets
To Ethernet
Adapter
LAN
1-2
Introduction
Remote Connection
by Modem
C.O.
PBX
To 4 or 8
Analog Ports
To Ethernet
Adapter
To USB/RS-232
Local Programming
To LAN
1-3
Introduction
The system operates in a PBX environment, with its 4 or 8 ports connected to the analog ports of the exchange
(see Figure 1-1 and Figure 1-2). The Voice Mail System is programmed locally using a direct RS-232 or USB
connection with the PC running the Voice Mail System Voicemail Maintenance Software (VMS). It can also be
remotely programmed using a PC modem. DTMF programming is available using a touch-tone telephone
connected to one of the PBX extensions.
Description
The Voice Mail System plays a pre-recorded greeting to callers. The
opening greeting usually includes the organizations name and
instructions on how to reach an extension, department or Operator,
how to switch to different languages, how to leave a message and
how to access a directory.
While the greeting is being played, the callers can access a
department by dialing a single digit, dialing an extension number or
holding on for assistance.
1-4
Introduction
Feature
Operating Modes
Description
Depending on the time and system schedule, the Voice Mail System
assumes one of four operating modes:
The day mode for normal business hours. The Voice Mail System
answers calls with a pre-recorded day greeting, prompting the
caller to enter a desired extension, mailbox, department or
directory, or to switch to a different language.
The night mode for after working hours. The Voice Mail System
answers calls with a pre-recorded night greeting that enables the
caller to leave a message in a desired mailbox.
The holiday mode. During holidays, calls are answered with a
special greeting, prompting the caller to leave a message in a
specific mailbox or in the Operators mailbox.
The break mode. This enables the Administrator to program a
special greeting for breaks during the day. Up to 10 breaks can
be programmed.
Fax Detection
If the Voice Mail System detects a fax tone (CNG) during the opening
greeting, it automatically transfers the call to the pre-defined fax
extension. There are up to four fax extensions available in the Voice
Mail System.
The Voice Mail System enables the caller to locate a mailbox owner.
This is done by dialing the first three letters of the desired parties first
or last name. The mailbox owner programs this feature.
1-5
Introduction
Feature
Call Transfer
Description
The call is transferred to an extension, in a predefined mode. The
modes can be:
Non-Supervised the Voice Mail System transfers the call
immediately, without verifying the status of the extension.
Supervised the Voice Mail System checks for a Busy tone or No
Answer timeout, before transferring the call to the extension.
Semi-Supervised the Voice Mail System only checks for a Busy
signal, before transferring the call to an extension.
The Administrator can program the Voice Mail System to detect
the Call Progress tone and DTMF signals sent by the PBX.
Multilingual Option
Script Menus
1-6
Introduction
Feature
Dial a String
Description
The Voice Mail System can be programmed to dial any predefined
DTMF string, while the script opening-greeting message is being
played. Dial a String can perform an internal PBX feature, i.e.
during the company greeting, the external subscriber is instructed to
press 7, to be able to connect to another external subscriber. Dial a
String will convert the digit 7 to hook flash, plus the external line
access code, plus the subscriber number and disconnect the Voice
Mail System. Up to 20 DTMF strings can be programmed.
Greeting by Port
Speech Recognition
Description
The Voice Mail System supports up to 500 real and virtual mailboxes. A
real mailbox is associated with an extension, whereas a virtual mailbox is
not.
Personalized Mailboxes
1-7
Introduction
Feature
Message Waiting Notification
Description
The Voice Mail System informs a mailbox owner about recorded
messages by means of a local lamp, local ring notification or cascading
external notification to an external phone number and/or email
notification to an email address. Notification to pagers is also supported.
Some features may require special hardware in order to operate.
Mailbox Features
their
personal
mailbox
to
another
mailbox.
System
1-8
Introduction
Feature
Unified Messaging
Description
A user can receive an email with or without a media attachment in his
regular email program.
A mailbox owner can maintain a mailbox via the local network, based
on the TCP/IP protocol, using the Personal Mailbox Management (PMM)
utility.
Mailbox Groups
Mailbox owners can set their mailboxes in the Do Not Disturb Mode.
When a caller dials an extension that is in the Do Not Disturb mode, via
the Automated Attendant menus, the Voice Mail System plays a special
Do Not Disturb menu and does not transfer the call to the extension.
The mailbox owner can select one of the languages supported by the
Voice Mail System. When the mailbox owner enters the mailbox, the
Voice Mail System automatically switches to the selected language.
The Administrator can select the length of all Voice Mail System
recorded messages. The selected length controls the following types of
messages: scripts, greetings, names and received messages.
The first time mailbox owners access their mailbox, the installation
wizard automatically guides them through the setting up process.
1-9
Introduction
Feature
Personal FAX
Description
Mailbox owner can receive fax messages (up to 10 A-4 pages) and
retrieve them using E-mail client software or direct call to the personal
Voice Mail, where the fax message can be saved; deleted; printed on the
local company fax machine or re-sent to the external FAX machine
number.
Description
The basic Voice Mail System unit has four ports and 72 hours of
recording time.
A qualified technical person can increase the number of ports and
recording time, by adding a four-port expansion module to the basic
Voice Mail System unit.
Programming
The Administrator can integrate the Voice Mail System with the PBX
using:
The in-band DTMF Protocol. This type of integration is achieved by
setting up the communication protocol of the PBX and the Voice
Mail System unit (answering a call, transferring a call, recalling as a
result of a Busy or No Answer condition, etc.).
The SMDI Integration with the RS-232 port. This type of integration
must be specifically developed for each type of PBX.
1-10
Introduction
Feature
Disconnection Methods
Description
Some PBXs can notify the Voice Mail System when a call is terminated
through the line interface, using Loop Disconnect, DTMF Codes or the
Busy and Disconnect Cadence. When the Voice Mail System detects this
situation, the line is disconnected and the unit is ready to receive
another call on that voice mail port.
Message Notification
The Voice Mail System automatically notifies the mailbox owner of new
messages. Notification may be local (to a PBX extension) or remote (to a
telephone at a remote location, a cellular telephone, a pager or email (to
a predefined email address). The device is able to notify a list of external
telephone numbers. The system administrator can give permission to use
the external notification to mailboxs owners. A mailbox permitted for
external notification can transfer a call to the external number.
Call Forwarding
Security Passwords
The Voice Mail System supports three types of 4-8 digit passwords:
Administrator (4-8 digits) for accessing all data stored in the Voice
Mail System.
Operator (4 digits) for accessing the system operating modes: Day,
Night, Holiday and Break.
Mailbox (4 digits) for accessing individual mailboxes, where the
mailbox owners can change their password at all times.
Line Monitor
This option has been enhanced with the possibility to display all
incoming and outgoing DTMF and system codes through the USB/RS232 cable or modem connection.
Modem Support
The Voice Mail System unit is equipped with a built in V.32 bits modem,
operating at 14.4 Kbps with a fallback rate of 9.6 Kbps. When the call is
terminated, the Voice Mail System hangs up in order to clear the port
for the next call.
Modem support can be enabled or disabled.
LCD
On the front panel of the Voice Mail System the LCD display shows the
status of all 4 or 8 ports, system error messages and the current mode
of operation.
1-11
Introduction
Feature
Description
The Voice Mail System can provide a printout of the statistic and system
configuration reports. The statistic reports contain general information
about usage (memory, ports, mailboxes, scripts) and the configuration
reports
contain
information
regarding
the
Voice
System
configuration.
Backup and Restore Feature
The VMS creates a backup file via the local USB/RS-232 connection,
which includes the complete system configuration and recordings.
Software Upload
The VMS updates the system software only via the local USB connection.
Extension Size
Memory Re-organization
The flash memory is re-organized in a manner, similar to the defragmentation process deployed for PCs hard disks. The Voice Mail
System constantly monitors the memory usage and automatically
activates the memory reorganization.
Memory Alarm
When 85% of the memory has been utilized, the Voice Mail System
sends a voice alarm message to the "supervisor mailbox".
PBX Selection
The Voice Mail System can be easily configured for operation with a
specific PBX. For this, use the PBX selection option in the VMS. This
option supplies a list of PBXs with default integration parameters.
Wizard
1-12
Introduction
1.3.2
Physical Description
The Voice Mail System unit is built in a 422 x 43 x 165mm metal case, suitable for mounting in a standard 19"
communication rack or on a wall.
All Voice Mail System connection and display components are located on the unit's front panel, as shown in
Figure 1-4 and detailed in Table 1-1.
4 5
ID
9VDC
Item
Connector
1.5A
2
Function
Connects the Voice Mail System to an external power
supply.
Ethernet
RJ-45 socket
RS-232
RJ-11 socket
USB
USB socket
Ports
RJ-11 sockets
Connects the Voice Mail System to 4 or 8 (with optional 4port expansion board) PBX extensions.
1-13
Introduction
1.3.3
Technical Data
Description
4 or 8
Extension size
2 to 6 digits (flexible)
Recording time
4 ports 72 hours
8 ports 144 hours
Mailboxes
500
Up to 92 (programmable)
Operator's extensions
Up to 8
Fax extensions
Up to 4
Script messages
Up to 98
Up to 20
Up to 40
Up to 10
Modem Support
Interface
V.32 bis
Rates
Languages
Supported languages
Up to 3
1-14
Introduction
Feature
Automated Attendant
Option
Opening greeting
Number of Opening Greetings repetitions
Operating modes: day, night, holiday, break, multi-break
System schedules: daily, weekly, holidays
Fax detection
Directory listing (dial by name)
Call transfer modes: non-supervised, supervised, semi-supervised
Multilingual option
Number of rings before answer
Script menus
Transfer call to specific Operator
Transfer call to extension, mailbox, group of mailboxes
Dial a string
Greeting per port
Call Screening mailbox owners can screen incoming calls. The mailbox
owner will receive a call with the name of the caller. The mailbox owner
can decide whether he accepts the call or not.
Speech recognition (an optional feature that requires special hardware
system configuration)
1-15
Introduction
Feature
Voice Mail
Option
Real/virtual, announcer mailboxes
Personalized mailboxes
Unified messaging email notification (this feature can be activated using
an optional hardware upgrade.)
Message waiting notification (local lamp, ring; external external phone
number, list of external phone numbers, pager)
Three Personal greetings
Day and time stamp
Message handling: deletion, forwarding, reply, save, automatic copy,
pause during retrieve message
Mailbox groups
Auto forward to another Mailbox or Script
Do Not Disturb mode
Transfer to another extension or external number
Adjustable recording length
Quantity of stored messages
First-time user setup wizard
Personal fax
1-16
Introduction
Feature
Administration
Option
Configuration: 4 or 8 PBX extension ports
Importing *.WAV files for Script recordings
Programming: PC or touch-tone telephone
Integration with PBX: in-band DTMF
Disconnection methods: Loop Disconnect, DTMF Disconnect, Busy
Disconnect and Disconnect tones
Security passwords: Administrator, Operator, mailbox
Line monitor: incoming/outgoing calls via USB/RS-232 port or modem
connection
Modem support: enabled/disabled
LCD: front panel monitoring
Reports: statistics and configuration print-out
Backup and restore: system configuration and recordings
Software upgrade: via USB/RS-232 port
Memory re-organization
Memory Alarm: when 85% utilized
Define mailbox owners permission for external notification and unified
messaging
Wizard for first time programming
RS-232, USB, modem and LAN (TCP/IP) connection
Auto-Attendant script usage report
1-17
Introduction
Feature
Option
Electrical Characteristics
DC Power Supply
9VDC/1.5 A
Line Voltage
24 to 72VDC
DC Leakage Current
10A maximum
0 to 100VDC, 5M minimum
and Ground
Ring Capacitor
0.47F 10%
On-hook Impedance
Ring Detect
27 to 100VAC/16 to 60Hz
DC Resistance (off-hook)
Impedance (off-hook)
Imbalance Ratio
Return Loss
700A, maximum
DTMF Transmission:
Frequency Tolerance
+1.5%
-6 to -8dBm
Group)
-8 to -10dBm
70 to 80ms
1100Hz 38Hz
10253
10252
1-18
Introduction
Feature
Option
Mechanical Characteristics
Dimensions (W x H x D)
422 x 43 x 165 mm
Weight
2.2 Kg
1-19
Introduction
1.4
Workflow
Figure 1-5 provides the workflow for the Voice Mail System setup and programming operations, carried out
according to this manual.
Unpacking
Rack/Wall Mounting
VMS Installation
and Launching
Programming
Type
DTMF
Programming
VMS Setup
First Time
Programming?
Wizard
Programming
Configuration Data
Transfer to PC
DTMF
Programming
1-20
Installation
Chapter 2: 2.Installation
This chapter contains the following:
Unpacking the Voice Mail System unit and accessories
Installation of the Voice Mail System
Installation and setup of the VMS software
2.1
Unpacking
Check if the Voice Mail System package complies with the packing list in Table 2-1.
Table 2-1: Voice Mail System Packing List
No.
Item
Quantity
USB cable
10
2-1
Installation
To PC
5
1
2
3
3
2
Installation
RJ-11
Analog Port Input
RJ-11
Analog Extension Socket
4
3
2
1
4
3
2
1
2.2
Hardware Installation
2.2.1
To install the Voice Mail System in a 19" rack (see Figure 2-4):
a.
Attach a bracket to each side of the Voice Mail System unit, adjacent to its front panel and fasten each
bracket with the three screws provided.
b. Place the Voice Mail System unit in the 19" rack and fasten it to the rack rails, using four screws,
washers and spring washers.
2-3
Installation
Attach a bracket to each side of the Voice Mail System unit, adjacent to its top panel (see Figure 2-3)
and fasten each bracket with the two screws provided.
Fasten the Voice Mail System unit to the wall using four screws, washers and spring washers provided.
2-4
Installation
2.2.2
a.
Connect each port (4 or 8) to an extension line, using an RJ-11 cable. The ports can be found on the right
side of the front panel of the Voice Mail System unit.
b. Plug the RJ-45 Network cable into the Ethernet socket of the Voice Mail System front panel.
c.
Plug the 9V DC adapter jack into the power supply connector on the left side of Voice Mail System front
panel.
d. Plug the 9V DC adapter into the main power supply outlet, to turn the Voice Mail System on.
e.
Notice the indications on the LCD display. For details, see LCD Messages in Chapter 4.
f.
For initial programming of the Voice Mail System (the LAN settings), connect the USB/RS-232 cable between
the Voice Mail Systems USB/RS-232 socket and the COM port of the PC running the VMS program. All
other settings can also be performed now, but the administrator has the choice to execute this task via
TCP/IP.
2-5
Installation
g. Remote programming of the Voice Mail System can be done either via TCP/IP or via a modem connected to
the public network. The Administrator has to enable this option in the Voice Mail System.
h. Call each Voice Mail System line from any extension and listen to the default greeting, informing you that
the system has not been programmed yet (see VM System Messages, System Message No. 000).
2.2.3
Physical Expansion
The Voice Mail System can be configured in one of the following combinations:
4 or 8 analog ports
4 analog ports with Speech Recognition feature
4 analog ports with Speech Recognition feature and full unified messaging (Voice & FAX messages)
features
8 analog ports with partly unified messaging features (Voice only)
8 analog ports with full unified messaging features (Voice & FAX messages*)
2-6
Installation
For a physical upgrade of the Voice Mail System, one of the following three expansion modules:
Speech Recognition 4-Line module
Unified Messaging Fax License expansion module
4 ports, 72 hours of memory expansion module
4 ports, 72 hours of memory and Unified Messaging Fax License expansion module
Make sure that the Voice Mail System is not connected to the power supply.
b. Remove the two screws and the cover from the expansion slot on the right side of the front panel (see
Figure 2-6).
c.
Slide the expansion card into the slot and carefully push it in until it fits into the unit's rear connector.
d. Fasten the expansion card, using its two captive screws to the unit's front panel.
e.
The Voice Mail System will automatically detect the new module and activate the additional features.
2-7
Installation
2.3
Software Setup
2.3.1
Install the VMS software on the Administrators PC or laptop. This PC or laptop is being used for the setup,
programming and managing of the Voice Mail System unit.
2-8
Installation
To install the VMS software:
a.
Insert the VMS CD in the CD-ROM drive of your PC. The CD should run automatically.
b. If the CD does not run, click Start Run and browse the CD for the VMS Set up icon.
c.
Click on the VMS Installation icon and follow the instructions on the screen.
d. To start the VMS program, either click Start Programs Voice Mail System or double-click the
VMS Voice Mail System icon on the PC desktop. The VMS Voicemail Maintenance Software
main screen appears (see Figure 2-7).
2.3.2
The USB installation driver software is included on the supplied CD. Please note, that you must select a driver
that corresponds to the operation system installed on your PC. If an update is required, you can find the drivers
you need on the following web page: http://www.ftdichip.com/Drivers/VCP.htm.
There are two stages of USB driver installation:
USB serial driver installation
USB port driver installation
Power the Voice Mail device using the 9V DC external power supply.
b. Plug a USB cable into the Vocal Baby device and the PC USB port. Found New Hardware screen appears.
2-9
Installation
Right-click My Computer icon and select Manage from pop-up menu. Computer Management screen
appears.
b. Click the Device Manager branch. The device management tree appears on the right.
c.
Right-click Universal Serial Bus controllers and select Scan for hardware changes from pop-up menu.
After a few seconds Found New Hardware Wizard screen appears (Figure 2-9).
2-10
Installation
Click the Search for a suitable driver for my device (recommended) radio button and click Next. The
next wizard screen appears (Figure 2-11).
Select the Specify a location check-box and click Next. A standard Windows browser opens (Figure 2-12).
2-11
Installation
2-12
Installation
Click Next. A new screen informs that USB-COM serial converter installation is completing (Figure 2-15).
Click Finish to finish USB-COM port converter installation and start the USB port installation. Found New
Hardware screen appears (Figure 2-16) and after a few seconds Found New Hardware Wizard screen
appears (Figure 2-17).
2-13
Installation
Click the Search for a suitable driver for my device (recommended) radio button and click Next. The
next wizard screen appears (Figure 2-19).
2-14
Installation
2-15
Installation
b. From the main menu select CommunicationRead Configuration and click OK. VMS starts reading
the configuration from the Voice Mail system through the USB interface. If the VMS application does
not find USB port automatically, you can resolve it as follows:
2-16
Installation
Right-click My Computer icon and select Manage from pop-up menu. Computer
Management screen appears (Figure 2-23).
Click the Device Manager branch. The device management tree appears on the right.
Find the installed USB Serial Port and the corresponding PC COM port.
On the VMS application main menu select CommunicationCom Port. USB To COM Port
Selection screen appears (Figure 2-24).
2-17
Installation
2.3.3
PBX Selection
Selecting a PBX from the PBX Selection list enables a quick and easy integration of the Voice Mail System. All the
default parameters for the selected PBX will automatically be shown in the VMS. These parameters are:
Transfer Code
Hook Flash Time
Message Light On and Off codes
In-band DTMF Protocol
Refer to PBX Settings in order to change the parameters not provided in the PBX selection.
To select a PBX:
a.
b.
2-18
Installation
2.3.4
This function is used for selecting which toolbars and whether tool tips will be displayed.
To configure the VMS toolbars:
a.
From the VMS main menu, select File Options. The Options dialog appears (see Figure 2-26).
b. In the Tool Bars section, check the boxes of the required toolbars.
c.
In the Tool Tips section, click Hide to only show the tool name when moving the cursor over it.
2-19
Installation
2.3.5
This function is used to set the path for the Voice Mail System configuration and data files.
To set the location of the Voice Mail System files:
a.
Select File Options and click the File Location Tab (see Figure 2-27) from the VMS main menu.
Usage
VMP
Configuration
VOX
System initiation
WAX
Backup
Script files
WAV
BIN
c.
To change the location of a file type, highlight it, click the Set location button and type in the new
location.
d. To delete the location of a file type, highlight it and click the Clear location button.
e.
2-20
VMS Programming
Chapter 3: VMS
3. Programming
This chapter contains the following:
Quick Voice Mail System Installation using the Installation Wizard
Programming the Voice Mail Systems system parameters
Programming the Voice Mail System's Automated Attendant (AA)
Programming the Voice Mail System's Voice Mail (VM)
To program the Voice Mail System unit using a touch-tone telephone, see Chapter 6, DTMF
Programming.
3.1
The Voice Mail System Installation Wizard is especially recommended as the initial fast, hands-on installation
tool.
To use the Voice Mail System Installation Wizard:
a.
Select Wizard Start from the menu bar or click on the Installation Wizard icon
on the toolbar.
b. After opening the Wizard, click Start. The first out of the following ten dialogs will appear.
c.
No.
1
Description
Operator Extensions, Fax Extensions, PBX Legal
Reference
Figure 3-1
Extensions
2
PBX Parameters
Transfer mode
Figure 3-2
PBX Parameters
Figure 3-3
List of Mailboxes
Range of mailboxes
Figure
3-19
(similar)
5
Notification Parameters
Figure
off
(similar)
Figure 3-6
3-23
3-1
VMS Programming
No.
Dialog
Description
Script Menu
Network Parameters
Reference
Figure 3-9
System
10
3.2
System Programming
To program the Voice Mail Systems system parameters, the following procedures apply:
Setting the PBX parameters
Setting the system parameters
Setting the In-band DTMF Protocol parameters
Setting the Network Parameters
3.2.1
Select Parameters PBX Parameters from the menu bar or click on the PBX Parameters icon
on
the toolbar. The PBX Parameters dialog appears (see Figure 3-1).
3-2
VMS Programming
Usage
Operator
Defines 10 extension ranges for Direct Call to Extension. Extensions outside these
ranges cannot be directly accessed via the Automated Attendant scripts.
Fax
Defines four extensions for call transfer, on detection of the fax tone by the Voice
Mail System. Leaving these fields empty disables the feature.
c.
In the Call Transfer tab, set the call transfer parameters (see Figure 3-2).
3-3
VMS Programming
Usage
Defines the method for detecting the No Answer, Busy and Do Not Disturb (DND)
status when a call is transferred to an extension in semi-supervised or supervised
mode. Select:
Type
Details
DTMF
Defines the Answer, Busy and DND DTMF signals after switching to DTMF in the
Transfer Supervise Type drop-down menu.
Transfer Mode
Defines the transfer mode of the Operator and other extensions. Select:
Mode
To
Non-supervised
3-4
VMS Programming
Parameter
Usage
Semi-supervised
Supervised
Transfer Code
Transfers a call from the Script or Personal greeting to another telephone number.
The applicable codes are:
Code
To indicate
&
Hook flash
Extension
0-9, A-D
DTMF
Pause
Defines the PBX code to return the caller to the Voice Mail System when the
required party is busy (this code is applicable for semi-supervised or supervised
mode only).
Defines the PBX code to return the caller to the Voice Mail System when his/her call
Code
Recall
from Hold
on
Defines the PBX code to return the call placed on Hold during the Busy menu
Defines the Voice Mail System waiting period for an answer after transferring a call
Answer
Voice Sensitivity
3-5
VMS Programming
d. In the CP Tone & Disconnect tab, the on-time and off-time of the following tones are set (see Figure
3-3):
Usage
Detects a busy tone on the line and disconnects the line when a busy tone
is detected.
e.
Disconnect,
Disconnects the line when the caller hangs up and the disconnect tones
External Disconnect
are detected.
Enter the Disconnect Code. Defines the DTMF codes sent from the PBX to the Voice Mail System, in
order to disconnect the line, when a caller has hung up.
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VMS Programming
3.2.2
System Parameters
Select Parameters System Parameters from the menu bar. The Parameters tab appears (see
Figure 3-4).
3-7
VMS Programming
c.
Select Last or First Name to be used as selection, when using the Directory Listing feature.
d. Click the Advanced button to change parameters, which affect the unit's operation as indicated by an
appropriate warning message.
e.
On receiving the warning message, click Yes to enter the Advanced Parameters dialog
(see Figure 3-5).
3-8
VMS Programming
Usage
Defines the time delay in seconds, before a dialing notification string is sent
dialing
Pause before/after
Defines the time delay before/after dialing an external line access code.
Defines how fast the Voice Mail System in Supervisor mode will recognize a
samples
Maximum recording
Defines the maximum recording time for user messages, mailbox greetings
time
and names.
Volume level
Defines the volume level of a message played via an analog port. (see
DTMF command *369). This parameter is used only for changing volume
of user-recorded messages.
To change the volume level of System Messages (Prompts), use *368 where
x=0,9 default=5.
Another new parameter is Amplification Factor. The legal values for it are
0-9 (default 5). To program this via DTMF use command *367 X where
X=0-9.
To enable
A special protocol, when integrating the Voice Mail System with the
MATRA PBX.
Voice Mail System detection of a call interruption from the PBX side
initiated by the caller.
i.
In the DTMF Setting section, the dual arrow buttons can be used to enter the relevant DTMF
parameters.
3-9
VMS Programming
Parameter
Usage
DTMF Amplitude
Defines the DTMF tone cadence Off time (pause in 20 msec steps) dialed by
the Voice Mail System.
DTMF On Time
Defines the DTMF tone cadence On time (active tone in 20 msec steps) time
dialed by the Voice Mail System.
Defines the maximum time between DTMF signals, in which the caller has
to enter the relevant data.
Defines the length of the DTMF cadence cycle, sent by the PBX, when a call
Length
Defines the length of the DTMF ON tone, used by the PBX. This parameter
Length
helps to differentiate between voice and actual DTMF input digits. The
DTMF tone that is shorter than minimum input length will be ignored.
j.
To enable
Please hold
System message 011. Playback after the target extension answered (for
supervised transfers only).
System message 277. Enables system message after the Script Opening
the person
3-10
VMS Programming
k.
To enable
Modem Enable
Activation code for the built-in Voice Mail System modem (valid codes are 09, A, B, C, D and #. * cannot be used!)
l.
To initiate the system, upload system messages and restore the default system parameters, click the
System Init button. Use the Browse option to define the path of the *.VOX file.
Please notice that following the system initialization, all
previously recorded messages are deleted.
For a system initialization, a special *.vox file must be
used, prepared by the manufacturer. Using the incorrect
*.vox file or a file of any other format can destroy the
Voice Mail System.
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VMS Programming
3.2.3
The In-band DTMF Protocol is used for defining DTMF strings, sent from the PBX to the Voice Mail System. The
Voice Mail System uses these DTMF digits to identify the condition or reason why an incoming call is arriving to
the Voice Mail System. Typically, they tell the Voice Mail System of a call-forward situation or a log in attempt.
Each In-band DTMF Protocol event string is associated with an operation that is executed once the Voice Mail
System receives a DTMF string. A string contains up to 40 digits: 0 to 9, A to D, #, and *.
To define the system behavior according to the port that receives the call:
a.
Select Parameters In-band DTMF Protocol from the menu bar. The In-band DTMF Protocol
dialog appears (see Figure 3-6).
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VMS Programming
Select
To
Auto Attendant
Transfer
to
Script
Transfer
to
script
Play a specific script and change to the specified language (1, 2 or 3).
Message
Message
1st/2nd/3rd
Language
Transfer to Busy Menu
Transfer to No Answer
Menu
Transfer to Do Not Disturb
Menu
Transfer to an Extension
Transfer to a Mailbox
Directory List
Call Recording
Record the conversation. (This is only applicable to a PBX, where the Call
Recording feature is supported.)
Leave a Message
Retrieve Messages
Disconnect
Transfer to a Group of
Mailboxes
c.
Set the maximum time interval that the Voice Mail System has to wait in milliseconds, until the first
DTMF string is received.
d. Set the maximum time delay between DTMF codes sent from the PBX to the Voice Mail System to
detect the end of the In-Band-DTMF code.
3-13
VMS Programming
e.
Click the OK button to confirm your settings and return to the VMS main screen.
Example: Let us assume a caller calls in and is transferred to station 215 and there is no answer and
station 215 is programmed for call-forward-no-answer to the voicemail. If the PBX sends on a callforward-no-answer condition the digits 9 1 2 1 5 and we want to make sure that the caller is sent to
voice mailbox for station 215, then we would program in the In-band DTMF Protocol event string as in
Figure 3-7:
3-14
VMS Programming
3.2.4
Network Parameters
Network
Parameters
are
also
needed
for
the
To enable network features, the Voice Mail System needs to be integrated into the TCP/IP protocol based Local
Area Network. Enter the Voice Mail System to the LAN as a regular Network user. This is possible via the
definition of the Network Parameters.
To allow for the possibility to send emails from the Voice Mail System to mailbox owners, the IP address of the
SMTP server needs to be defined. A mailbox for the Voice Mail System needs to be defined on the Local Area
Network. For this the help of the Local Network Administrator is needed.
To define network parameters:
a.
Select Parameters Network Parameters from the menu bar. The Network Parameters dialog
appears (see Figure 3-8).
3-15
VMS Programming
Usage
Device Properties
IP Address
Device Properties
Subnet Mask
Gateway Properties
IP address
Server Properties
IP Address
Mail Account Properties
Email Address
Defines the email address for the Voice Mail System, as defined in the local
mail server. This address is needed when the Unified Messaging feature is
activated for SMTP Email sender recognition.
User name
Voice mail system user account name in the Email server, which needs
SMTP E-mail sender authorization.
Password
Voice mail system user account password in the Email server, which needs
SMTP E-mail sender authorization.
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VMS Programming
3.3
The following steps apply to the programming of the Voice Mail System Automated Attendant:
Script programming
Schedule programming
3.3.1
Script Programming
Defines the operation executed when pressing any DTMF digit between 0 and 9, while the script message
is being played, etc.
Defines speech recognition programming rules.
Defines the script opening conditions per port and the number of the script to be played for each port.
Defines a name for each necessary operational script, i.e. company greeting in English, script 00 and
company greeting in Spanish, script 01, etc.
Displays of script listings for reviewing the script status.
Select Auto Attendant Script Menu from the menu bar. The Script Menu appears
(see Figure 3-9).
3-17
VMS Programming
No entry
No operation.
Language,
Language,
Transfer to a Script Message + 3rd
Language
3-18
VMS Programming
Operation
Directory List
Transfer to an Extension
Transfer to a Mailbox
Leave a Message
Retrieve Messages
Disconnect
the
message
Thank-you
and
good-bye
before
disconnecting.
Return to Main menu
3-19
VMS Programming
Operation
Dial a String
Transfer to Operator
Import WAV
c.
To define the number of times the Script Opening Greeting playback is played, set the Repeat script
parameter.
d. To define the time interval after the Script Opening Greeting, in which the caller needs to respond, set
the EOM Timeout in seconds.
e.
Define in each script one fax extension out of four, to which a fax call will be directed. Please note that
each script menu can have a different fax extension.
f.
To define a source *.wav file for a specified script, such as the opening greeting message, click the
Import WAV button.
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VMS Programming
3. Enter a name in Table name field (up to 30 text symbols). The supported language appears on the right of
this field. This language is fixed and cannot be changed by the user, since it does not depend on the
installed languages.
Click the Add button. Speech Recognition Entry window opens (Figure 3-11).
b. Enter text in Speech text field (up to three words). This text will be recognized by the voice mail system.
c.
Select an auto-attendant action from Action combo-box. When the speech is recognized, the selected
action is performed.
d. Enter a value in Destination field. This value represents the target extension/mailbox number or script
number.
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VMS Programming
b. Click Delete.
b. In the Speech Recognition area at the bottom of the tab select a table from the Data base table
combo-box.
c.
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VMS Programming
To define DTMF strings, using the in-band DTMF protocol:
a.
In the Script Menu, click on the Script Opening tab (see Figure 3-12).
b. Set for each port in use, the Number of Rings before a call is answered.
c.
Set the script number played on each port. There can be up to four scripts a script for each mode of
operation, i.e. Day, Night, Break or Holiday.
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VMS Programming
To review the status of the scripts:
a.
In the Script Menu, click on the Script Status tab (see Figure 3-13). The status of all programmed and
recorded scripts is displayed adjacent to the script number by means of an icon:
e.
Click the Description button to enter script details (for example, the script file name for future
reference).
3-24
VMS Programming
To define dial strings:
a.
In the Script Menu, click on the Dial Strings tab (see Figure 3-14).
Click OK to save your settings or click Cancel to return to the Voice-mail Utility Program's (VMS) main
screen, without saving any data.
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VMS Programming
3.3.2
Schedule Programming
Schedule programming specifies the Auto Attendant functionality based on the daily, weekly and holidays
scheduling table.
unit
using
touch-tone
telephone,
see Chapter 5.
Select Auto Attendant Time & Date from the menu bar or click on the Time & Date icon
on
the toolbar. Time, Date and Weekly Schedules dialog appears (see Figure 3-15).
3-26
VMS Programming
b. In the Time & Date tab, change the daylight saving clock by using the Auto Day Light saving time
drop-down as required. The system supports both American and European DST. It is possible to program
DST using a touch-tone telephone and DTMF programming, when the combo-box is set to none.
days
when
selecting
the
American
or
European option.
c.
To set the system time and date, use the appropriate fields in this tab.
The
default
System
Time
and
System
Date
are
d. Select the scheduling modes from the Mode of Operation drop-down menu:
Select
To
Auto
In the Time & Date tab, select the Auto option from the Mode of Operation pop-down menu and
click the Schedules button. The Auto (automatic scheduling) dialog appears (see Figure 3-16).
3-27
VMS Programming
b. In the Weekly Schedule tab, set the Day Time schedule. The example displayed in Figure 3-16 shows
that the Voice Mail System will play the day script message between 09:00 and 17:00 every day.
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VMS Programming
To define the Auto Breaks schedules:
a.
Click on the Auto Breaks tab. The current list of auto breaks appears on Auto Breaks tab (see Figure
3-17).
To remove a break from the list, select the break and change the From and To time to 00:00.
3-29
VMS Programming
To define the Holiday schedules:
a.
Click on the Holidays Schedules tab. The current list of holiday dates appears (see Figure 3-18).
b. Click the Add button to add a new date to the list of holidays and set the time the holiday script
message should be played.
If the holiday lasts more than one day, each day must be
separately added to the list.
c.
To remove a holiday date from the list, highlight it and click the Remove button.
Click the OK button to confirm your settings or click Cancel to cancel your settings and return to the
VMS main screen.
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VMS Programming
3.4
3.4.1
Select Voice Mail List of Mailboxes from the menu bar or click on the List of Mailboxes icon
on the toolbar. The List of Mailboxes dialog appears (see Figure 3-19).
3-31
VMS Programming
c.
With
From
To
Source
The mailbox with specific parameters, e.g. language or operator, etc., which is the
source for the new mailbox parameters. All the new mailboxes created this way
will have the same exact configuration as the source mailbox.
d. When finished, click the Create Range button. The new mailboxes appear in the list of mailboxes and
the Total Number of Mailboxes is updated.
3-32
VMS Programming
To
New
Copy
Delete
Edit
b. To add a new mailbox, click the New button. New Mailbox screen appears (see Figure 3-20).
3-33
VMS Programming
Parameter
To define
Mailbox
Extension
The number of the extension associated with the mailbox (for local notification use only).
Mailbox Type
User Language
c.
Click the Reset button to change the password to default (the default password is 1234). When
changing the User Password, four asterisks (****) appear.
d. To enable local notification for waiting messages, select one of the options from the Local Notification
pop-down menu:
Option
Message Light 1
Usage
Turns on the message waiting light on the telephone or changes the dial tone of
the extension by sending the code defined in the Notification Parameters.
Message Light 2
Identical to Message Light 1, but for PBXs that support more than one type
message waiting notification code.
Sign Ring
The Voice Mail System rings the extension number once to inform the mailbox
owner of new messages.
Rings
The Voice Mail System rings an internal extension for a period of time defined by
the Ring Notification Duration and the Ring Notification Retries to inform the
mailbox owner of new messages. After the call is answered, the system provides
the user with the option of logging into the mailbox and checking messages.
3-34
VMS Programming
e.
Function
Plays a personal greeting (announcement), without allowing a message to
be left.
Do Not Disturb
f.
Time Stamp
CLIP
Enter the maximum number of messages, which can be stored in the mailbox, using the appropriate
parameter.
3-35
VMS Programming
To
No Answer menu
Busy menu
DND menu
i.
To
Temporary Greeting
To
Copy to Mailbox
Move to Mailbox
j.
To
Forward a call from the Personal Greeting message to another
extension. When the caller dials the specified digit while the Personal
Greeting Message is played, the call is transferred to the predefined
extension.
Operator
Forward a call from the Personal Greeting Message to one of the eight
local Operators defined in the PBX Settings.
Local Fax
Transfers the call to a fax extension, when a fax data signal is detected
during the Personal Greeting Message, as defined in the PBX Settings.
External Fax
3-36
VMS Programming
Option
External Number
To
Forward a call from the Personal Greeting message to an external
number. When the caller dials the specified digit while the Personal
Greeting Message is played, a call is transferred to the predefined
external telephone number. This option is active if an External
notification allowed. The legal entries for this number are the same as
Dial a String options (0-9, *, #, A-D, 1 second Pause (P), 4 second pause
(Q), Hook Flash 1 (&), Hook Flash 2 (@), Extension Number (X)).
k.
To
Enables the mailbox owner to receive fax messages and save them in the personal
mailbox. The fax messages are retrieved during regular mailbox checking. The
system supports faxing of messages received as e-mail attachments, provided that
PMM software is installed.
l.
To
Forward to Mailbox
Forward to Script
3-37
VMS Programming
m. Click on the External Notification tab. External Notification tab is displayed (see Figure 3-21).
Usage
If Allowed, the Voice Mail System calls the pre-defined phone number and
notifies the mailbox owner of new voicemail messages. The recorded message
is played on the remote telephone after the mailbox owner enters the correct
password and logs into the mailbox.
Pager
If Allowed, the Voice Mail System calls the pre-defined pager number and
displays a message notifying the mailbox owner of a new voicemail message.
o. Enter a number in Number field. This field supports DTMFs 0-9, *, #, A-D, also X (mailbox extension
number), P (1 second pause), Q (4 second pause), $ (wait for pager CPD tone), and ! (number of new
messages). There are 9 notifications destinations possible, which will be used in cascade order, based on
the From and To hour specified.
3-38
VMS Programming
p. To set parameters related to the cascade notification, use the following fields and check box:
Field
Start Notification Delay
Usage
Amount of time before first external notification is performed. Default is
30 minutes.
q. To enable email notification and define required parameters, check the Enabled checkbox and fill the
following fields:
Field
Usage
Email Target
Relevant email address, where the mailbox owner can get the email
messages.
Description
Without
attachment
With voice
message attached
Message attached
and saved
3-39
VMS Programming
Field
Usage
Message
attached
and deleted
In the List of Mailboxes, click the Parameters tab (see Figure 3-22).
3-40
VMS Programming
Usage
Operator ID
Retrieve Messages ID
ID
played, which transfers a call to the Main Auto Attendant menu. Default
is 3
Transfer ID
Transfer to External ID
Maximum
Number
of
3.4.2
Defines the number of days that messages (new and saved) are stored in a
mailbox before they are automatically deleted. Default is 30
Select Voicemail Notification Parameters from the menu bar or click on the Notification
Parameters icon
on the toolbar. The Local and External Notification Parameters dialog appears
3-41
VMS Programming
3-42
VMS Programming
Usage
Activates the notification function for the specified port. It is a forward hunting
sequence
from
the
first
enabled
port
to
the
last.
Note: Local and external FAX printing can be performed via ports available for
notification.
Message Light 1-Code
Defines the code dialed by the Voice Mail System, from the port defined in the
Notification Parameters tab, which activates message waiting indicators on the desk
phone. Legal entries are:
Entry
Meaning
Extension number
Pause
&
Hook flash
DTMF
0 to 9, *, # and A to D
Similar to Message Light 1-Code including legal entries for a PBX supporting more
than one message notification code.
Defines the code dialed by the Voice Mail System, from the port defined in the
Code
Ring Notification
Defines the time interval between ring notifications of new messages, in minutes. (For
Interval
Ring Notification
Defines the number of times the Voice Mail System attempts to notify the user of
Retries
received messages.
Sets the PBX External Line Access Code, which can be up to 4 digits.
Access Code
Notification after
Activates a local Message Waiting Notification after the Memory Reorganizing process
Reorganizing
is finished. All mailbox owners that have new messages are notified.
Message Light
Defines if the message notification light is turned on for each new message or only
Activation
Ring Notification
Enables a long (10 rings) or short (4 rings) time interval for the notification ring.
Duration
3-43
VMS Programming
c.
Click on the E-Mail tab to edit the Notification parameters. E-Mail tab is displayed (Figure 3-24).
Usage
Subject text
Body text
Text to be used in the sent email body field. This text can include
information about mailbox status and a new recorded message.
Field Keys
List of relevant variable symbols, which can be used in the Body text
window. In the e-mail body, variable symbols will be changed
according to the mailbox information.
d. To end the notification programming session, click OK to confirm your settings or click Cancel to return
to the VMS main screen, without saving any data.
3-44
VMS Programming
3.4.3
Select VoiceMail Groups of Mailboxes from the menu bar or click on the Groups of Mailboxes
icon
To add a mailbox to a group, select the required mailbox from the group of all mailboxes (column with
099) and click the Add button of the respective group.
d. Set the first digit for addressing any mailbox group in the Groups tab.
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VMS Programming
e.
To end the programming session for groups of mailboxes, click OK to confirm your settings or click
Cancel to return to the VMS main screen, without saving any data.
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Administrators Operations
Chapter 4: Administrators
Operations
4.
This chapter contains the following:
Accessing VMS programming data (password setting and connection establishment)
Handling configuration data transfers (from the PC containing the VMS software to the Voice Mail System
and vice versa)
Monitoring and problem solving (LCD display messages, line monitoring and statistics)
Software upgrading
4.1
4.1.1
4-1
Administrators Operations
To set up the PC connection via USB/RS-232:
a.
Select Communication Com Port from the menu bar. The Communication Selection dialog
appears (see Figure 4-1).
b. Select the relevant port for USB connection and click OK. The system tries to recognize the USB
connection automatically. In the event that this does not happen, install a driver from the supplied CD
and check the USB Serial Port definitions using the Windows Operating System device manager window
(Figure 4-2). The USB Serial Port COM that is available for connecting the VMS is displayed. You can
now use the VMS to program the unit.
4-2
Administrators Operations
Select Communication Com Port from the menu bar. The Communication Selection dialog
appears (see Figure 4-1).
Click on the Select Device button. Device selection screen appears (see Figure 4-3).
4-3
Administrators Operations
d. To set a connection to one of the listed Voice Mail System units, select one of the groups from the left
column, then select a device from the right column and click the Set Connection button. A process will
be activated upon selection of a transfer data operation, such as Read Parameters, Send Parameters, etc.
To manage the device list of remotely connected PCs containing the VMS software:
a.
Select Communication Communication Select from the menu bar. The Communication
Selection dialog appears (see Figure 4-1).
Click on the Select Device button. Device selection screen appears (see Figure 4-3).
d. To set a connection to one of the listed Voice Mail System units, select one of the groups from the left
column, then select a device from the right column and click the Set Connection button. A process will
be activated upon selection of a transfer data operation, such as Read Parameters, Send Parameters, etc.
e.
4-4
Administrators Operations
To add a new device to the device list:
a.
If the new contact is not associated with one of the existing groups (folders on the left), click the New
Folder button and enter the groups name.
b. Highlight the folder and click the Add Contact button. New Contacts Details appear (see Figure 4-4).
Fill in the required information:
With
The name of the customer, on whose premises the Voice
Mail System is installed.
Representatives Name
Representatives Phone
Notes
Free text.
c.
To confirm the new device, click OK. The new device will appear in the right column.
4-5
Administrators Operations
To delete contacts and groups of contacts:
a.
To delete a group of devices, highlight the relevant group, then highlight each device and click the
Delete button.
b. When the folder is empty, click Delete to erase the folder in the left column.
To edit a contact:
a.
Highlight the contact group in the left column, to view the contacts, which will appear in the right
column.
b. Highlight the contact and click the Edit button. A dialog similar to the one shown in Figure 4-4 appears.
c.
4.1.2
Setting a Password
You can use this function to set the Administrator's password, when first entering the Voicemail Maintenance
Software (VMS). Thereafter, you can use this function to change the current password.
To change the Administrator's password
a.
b. In the Change Password dialog, enter the current 4-digit password and click OK.
4.2
In the second Change Password dialog, enter the new four-digit password and click OK.
4-6
Administrators Operations
4.2.1
Use the File menu to save, display, edit, and print Voice Mail System configuration files.
To handle a Voice Mail System configuration file:
From the File menu select:
Item
To
Open
Save
Save As
Open Default
4.2.2
This feature enables a full backup of the Voice Mail System data, consisting of the script recordings, messages,
personal greetings and configuration data. The data is stored in a *.wax file, which can be used in a PC running
the VMS software, for off-line programming. The data can then be transferred (restored) to other Voice Mail
Systems working with the same configuration system version.
To backup and restore the Voice Mail System data:
a.
Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see the Setting the VMS PC Voice Mail System Communication section.
only
for
local
USB/RS-232
and
TCP/IP
connections.
It is recommended to perform a hardware reset after the
Restore action.
b. Select Communication Backup from the menu bar.
c.
In the Backup dialog, enter the File Name, click the Browse button to set the file path in the VMS and
click OK to transfer the file to the PC.
4-7
Administrators Operations
d. Select Communication Restore from the menu bar and use the Restore dialog to set the name and
path of the *.wax file that needs to be transferred from the PC to the Voice Mail System.
a.
Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see Setting the VMS PC Voice Mail System Communication.
When prompted with a message asking you to check the connection between the PC and Voice Mail
System, click OK to read the parameters from the source Voice Mail System.
When prompted with a message asking you to check the connection between the PC and Voice Mail
System, click OK.
f.
4-8
Administrators Operations
4.2.3
The VMS software enables recorded scripts to be transferred from one Voice Mail System to another. This is a
two-fold operation, namely:
Reading scripts from a source Voice Mail System.
Sending scripts from the PC containing the VMS software to a target Voice Mail System.
Establish a connection between the source Voice Mail System and the PC, containing the VMS software.
For details, see Setting the VMS PC Voice Mail System Communication.
Click the List of Script Recordings button in the Read Recording dialog. The List of Scripts to be
Read dialog appears (see Figure 4-5).
In the Select Script File, set the PC path for storing the script recording.
4-9
Administrators Operations
f.
Repeat steps 3 to 5 for any number of scripts that need to be transferred to the PC.
g. In the List of Script Recordings, click OK. Then click the OK button in the Read Recording dialog to
transfer the script files.
h. Establish a connection between the target Voice Mail System and the PC containing the VMS software.
i.
j.
Repeat steps 2 to 7 for any number of scripts in the List of Scripts to be Sent that need to be
transferred to the target Voice Mail System.
4.2.4
You can reset the Voice Mail System hardware using the System Reset function from the VMS software.
To reset the Voice Mail System:
a.
Establish a connection between the Voice Mail System and the PC, containing the VMS software. For
details, see Setting the VMS PC Voice Mail System Communication.
4.3
4.3.1
LCD Messages
The Voice Mail System LCD display provides a quick and reliable means for monitoring the unit's mode of
operation and preventing programming and operation problems. For a list of messages and the display context
for monitoring and diagnostics, see Table 4-1.
4-10
Administrators Operations
Context
The unit has reset and is testing its
Action to take
None
components.
Day Manual
None
Night Manual
None
Break Manual
None
Holiday Manual
None
Day Auto
None
None
None
answering
with
the
None
Holiday
greeting.
_
None
None
None
None
None
None
None
Reorganizing
4-11
Administrators Operations
LCD Display
System Error 100
System Error 101
Context
The unit is in not operational. The LCD
Action to take
Reset the Voice Mail System. If
the
message
appears
again,
4.3.2
Line Monitor
The Line Monitor is an online tool, which shows the incoming and outgoing DTMF signals simultaneously to and
from the Voice Mail System. This is done for local management via the USB/RS-232 port. The modem is used for
remote management.
To activate the Line Monitor locally
a.
Connect the USB/RS-232 cable between the appropriate PC COM port and the Voice Mail System
USB/RS-232 port and establish a connection (for details, see Setting the VMS PC Voice Mail System
Communication).
b. From the main screen, select Line Monitor and uncheck boxes to disable ports (all ports are checked by
default see Figure 4-6).
4-12
Administrators Operations
To
Start (or resume) display of DTMF signaling on all checked lines.
Clear
Stop
To stop running the DTMF signaling display for all checked lines.
Start
After pushing the Start button, the linemonitoring.log file is created in the Voice Mail
System directory (for example, C:\Program Files\VME Pro 2.xx) and the DTMF signaling is
displayed on the active lines of the Line Monitor dialog.
A typical log file, storing current events, is shown in Figure 4-7.
The line codes and colors displayed in the Line Monitor dialog are shown in
Table 4-2. Color conventions are: incoming DTMF signals red, outgoing DTMF signals green
and on-hook and off-hook operations blue.
4-13
Administrators Operations
Color
Description
Code
Color
Description
Green
Dial 0
L2
Green
Green
Dial 1
LO
Green
Green
Dial 2
Green
Green
Dial 3
SR
Green
Green
Dial 4
Green
Green
Dial 5
PG
Green
Green
Dial 6
0 to 9
Red
Green
Dial 7
Red
Detect *
Green
Dial 8
Red
Detect #
Green
Dial 9
Red
Detect A
Green
Dial *
Red
Detect B
Green
Dial #
Red
Detect C
Green
Dial A
Red
Detect D
Green
Dial B
Rn
Red
Detect Ring
Green
Dial C
Bs
Red
Detect Busy
Green
Dial D
NA
Red
Detect No Answer
P1
Green
An
Red
Detect Answer
P4
Green
DND
Red
H1
Green
OnH
Blue
On-hook
H2
Green
OfH
Blue
Off-hook
L1
Green
4-14
Administrators Operations
4.3.3
Using Statistics
The Statistics tool provides general statistical information regarding the Voice Mail System operations, scripts and
its mailboxes.
To obtain the general statistics of the Voice Mail System:
a.
Select Statistics General from the menu bar to view the General statistics dialog (see Figure 4-8).
To view
Flash Usage
Incoming Calls
Languages
Version
4-15
Administrators Operations
To obtain the Voice Mail System mailbox statistics:
a.
Select Statistics List of Messages from the menu bar. List of Messages dialog appears (see
Figure 4-9).
Select Statistics Script Usage from the menu bar. Script Usage dialog appears (Figure 4-10).
4-16
Administrators Operations
To clear all counters:
Click Clear all counters. All script usage counters are deleted.
b. Enter the file name and seelct the directory in which the file will be saved.
c.
4.4
Click Save. The script usage statistics are exported to a *.csv file.
Software Upgrading
b. Click the Advanced button, and then click OK to confirm that you intend to make modifications in the
system parameters.
c.
In the Advanced dialog, click the Software Upgrade button. The Send Software dialog appears (see
Figure 4-11).
4-17
Administrators Operations
d. Use the Browse button to find the *.bin file required to activate a software upgrade and click OK. After
a few moments a progress bar will appear and the system upgrade will be complete.
4-18
DTMF Programming
Chapter 5: DTMF
Programming
5.
5.1
This chapter provides the necessary information for programming the Voice Mail System via a touch-tone
telephone. The touch-tone telephone has to be connected to the PBX and be able to send DTMF tones. It
contains the following:
The DTMF programming rules.
The required steps for entering and exiting the DTMF programming mode.
A programming command reference, divided into functional groups of commands, regarding the VMS setup,
Voice Mail System programming and administrator's operations.
5.2
5.3
Wait until the Voice Mail System answers and plays the opening menu. Then dial *900.
d. Dial the Administrators password (the default password is 1234) to enter the programming mode.
To exit the programming mode:
Dial *900 or refrain from dialing for one minute. When entering *900, the Voice Mail System plays the
opening menu and you can test the new settings.
5.4
Programming Commands
This section provides the DTMF programming commands, divided into functional groups each group or
subgroup in a separate table.
Table 5-1 provides a cross-reference list to the DTMF programming tables and to the relevant VMS programming
sections in this manual.
5-1
DTMF Programming
Code Range
System Parameters
011-118
Table 5-2
Script Programming
100-190
Table 5-3
200-221
Table 5-4
PBX Settings
002, 302-399
Table 5-5
Schedule Programming
7-8, 400-499
Table 5-6
500-570
Table 5-7
Administrator Operations
600-699
Table 5-8
001, 700-790
Table 5-9
Mailbox Group
The PBX codes contain digits 0 to 9, *, #, Flash 1, Flash 2, pause and extension numbers. When entering a code:
Dial
*0
*1
*2
*3
*4
*5
*6
*7
*8
*9
**
For
Ext
Pause
Flash
Flash
5-2
DTMF Programming
Code
*011 + X, where
Argument
Specifies
*118 + Z, where
Argument
Specifies
The following conventions apply to the arguments of the DTMF commands, used to program
the Voice Mail System Automated Attendant:
XX indicates the number of the played script messages.
B indicates the digit dialed to select the required service. B can be 0-9 or * for EOM.
# indicates to press the # key to terminate the programming command.
Code
*100 + XX
*101 + XX
*102 + XX
*103 + XX + Y, where
Note:
To define a fax extension, see command *361
in Table 5-5
Argument
Specifies
Specifies
5-3
DTMF Programming
Function
Code
*107 + XX + N + #, where
Argument
Specifies
*108 + #, where
*110 + XX + B + YY + #, where
Argument
Specifies
YY
*111 + XX + B + #
*112 + XX + YY + Z + #, where
Argument
Specifies
XX
YY
*115 + XX + B + #
*117 + XX + B + YY + Z + #, where
Argument
Specifies
YY
Specifies
Extension
*121 + XX + B + Y + #, where
Argument
Specifies
*125 + XX + B + Y + #, where
Argument
Specifies
5-4
DTMF Programming
Function
Code
Specifies
Mailbox
*140 + XX + B + Z + #, where
Argument
Specifies
Specifies to
*150 + XX + B + #
*160 + XX + B + #
Argument
Specifies
First Digit
Specifies
First Digit
*180 + XX + B + #
*185 + XX + B + #
*190 + XX + B + #
*190 + XX + #
5-5
DTMF Programming
0 to 9
Character
See
*4
*5
*6
*7
*8
Note b.
Code
**
*2
Dial *2 for each digit in the extension. For example, if your PBX is configured to support a 3-digit
extension, dial *2 three times.
For some of the tasks defined by DTMF in-band codes a destination must be defined.
To transfer to the Operator, enter *202 + XX + Y + #, where XX is the event number and Y is the number
of the local Operator (1 to 8).
Table 5-4: In-band DTMF Commands for DTMF Programming
Function
Code
*200 + XX + YY + #, where
Argument
Specifies
XX
YY
*200 + #
*200 + XX + #, where
Argument
Specifies
XX
Specifies
XX
YY
To
00
01
Leave a message.
02
Retrieve a message.
03
04
05
06
07
Disconnect a call.
5-6
DTMF Programming
Function
Code
Value
08
09
10
11
12
13
14
15
16
*202 + XX + YY + #, where
Argument
Specifies
XX
YY
*202 + XX + #, where
Argument
Specifies
XX
*202 + #
*204 + X, where
Argument
Specifies
To
To
Specifies
XXXX
5-7
DTMF Programming
Function
Code
Argument
Specifies
XXX
*220 + X, where
Argument
Specifies
DTMF codes.
Specifies
Code
Deletes the DTMF code for the
specific No Answer, Busy and Do
Not Disturb conditions.
For
*221 + X + #, where
Argument
Specifies
To use
For
*221 + #
5-8
DTMF Programming
Code
*002 + X, where
Argument
Specifies
To
Note:
To confirm the network settings
use the *022 command.
Argument
Specifies
Parameter. Enter:
Value
IP address.
Gateway address.
Subnet mask.
*021 + N, where
Argument
Specifies
Parameter. Enter:
Value
For
For
IP address.
Gateway address.
Subnet mask.
*022
Note:
System will reset itself.
Sets the number of rings before a
line is answered.
Specifies
port number
number of rings
5-9
DTMF Programming
Function
Code
*311 + XX where
Argument
Specifies
XX
*315 + X + Y, where
Argument
Specifies
To
Disable notification.
Enable notification.
*320 + #
Argument
Specifies
Argument
Specifies
*330 + X where
*331 + X, where
Argument
Specifies
Argument
Specifies
5-10
DTMF Programming
Function
Code
*332 + X
Caution:
The backup extension key
should be programmed
differently from the retrieval
key or Operator's mailbox ID.
Argument
Specifies
Specifies
Code
*333 + #
*334 + X, where
Argument
Specifies
*340+#
*341 + X, where
Argument
Specifies
5-11
DTMF Programming
Function
Code
Note:
For a description of the transfer
modes, see PBX Settings.
Argument
Specifies
XXXX
Argument
Specifies
To select
To set
*360 + X + YY + #, where
Note:
To transfer to an Operator, see
command *125 in
Table 5-3.
Argument
Specifies
YY
*360 + X + #, where
Argument
Specifies
*361 + X + YY + #, where
Note:
To select a fax for a script, see
command *103 in Table 5-3.
Argument
Specifies
YY
5-12
DTMF Programming
Function
Code
*362 + X + YY + #, where
Argument
Specifies
Value
1
YY
Defines the Voice Amplifier Factor.
For
Supervised mailbox
*367 + X, where
Argument
Specifies
*368 + X, where
Argument
Specifies
*369 + X, where
Argument
Specifies
Specifies
XXX
Specifies
To set
Range (ms)
0000-3000
0100-3000
Busy 1 on time.
0100-3000
0100-3000
Disconnect 1 on time.
0100-3000
0100-3000
5-13
DTMF Programming
Function
Code
YYYY
Busy 2 on time.
0100-3000
0100-3000
Disconnect 2 on time.
0100-3000
0000-3000
DTMF on time
(playback time of
outgoing DTMF).
0000-3000
Note:
This parameter is needed in order
to calculate the time to be
truncated from the end of a
message terminated by a DTMF
Disconnect code.
Argument
Specifies
*376 + X + Y, where
Argument
Specifies
XXXX
Argument
Specifies
Specifies
XX
*379 + X, where
Argument
Specifies
5-14
DTMF Programming
Function
Code
Specifies
Code
Deletes a specific procedural code.
To
Transfer code.
*380 + X + #, where
Argument
Specifies
To
Transfer code.
*381 + XX + YY + #, where
Note:
To dial a DTMF string, see
command *121 in Table 5-3.
Argument
Specifies
YY
*386 + X, where
Argument
Specifies
5-15
DTMF Programming
Function
Code
*399 + X, where
Argument
Sets
To
Code
*7 + XXXX + Y, where
Argument
Specifies
XXXX
Indicates
*8 + XXXX + Y, where
Argument
Specifies
XXXX
Specifies
Day mode.
Night mode.
Holiday mode.
Auto mode
Break mode
5-16
DTMF Programming
Function
Code
*400 + X, where
Argument
Specifies
Specifies
Day mode.
Night mode.
Holiday mode.
Auto mode
Break mode
*410 + X, where
Argument
Specifies
Specifies
24-hour format
Specifies
hh
mm
Note:
The day of the week is
automatically calculated by the
system.
Argument
Specifies
DD
MM
YY
*440
Specifies
hh mm
hh mm
5-17
DTMF Programming
Function
Code
For example, *450 1 08 30 17 00 means that the Voice Mail System will
play the day schedule opening greeting on Monday from 8:30am until
5:00pm. The Voice Mail System will be in night mode whenever no other
schedule is programmed.
Specifies
SS
Script number.
hh mm
hh mm
Specifies
DD
MM
hh mm
hh mm
*470 + #
*470 + DD + MM + #, where
Argument
Specifies
DD
MM
*470 + ** + MM + # where
Argument
Specifies
**
Wildcard.
MM
*499 + X, where
Note:
In the US, the time is changed on
the first Sunday of April and on
the last Sunday of October. In
Europe, the time is changed on
the last Sunday of March and on
the last Sunday of October. In all
cases, the time is changed at 2:00
a.m.
Argument
Specifies
The state of the automatic daylight saving. Enter:
Value
To
5-18
DTMF Programming
Code
Creates a mailbox.
Argument
Specifies
Mailbox
Specifies
Mailbox
Note:
An announcer mailbox does allow
messages to be left in it.
Argument
Specifies
Mailbox
For
A regular mailbox.
An announcer mailbox.
Specifies
XXX
YYY
Specifies
Mailbox
Extension
For example, *505 300 * 350 * 500 # defines mailbox 300 to 350 for a
range of extensions starting with 500.
Allocates an extension to a
mailbox. (Defined extensions is
only used for Local Notify)
Specifies
Mailbox
Extension
5-19
DTMF Programming
Function
Code
Note:
To define a backup extension ID,
see command *332 in Table 5-2.
Argument
Specifies
Mailbox
Extension
Specifies
Mailbox
Extension
Deletes a mailbox.
Caution:
Before deleting a mailbox, remove
all calls transferred to the mailbox
by the Automated Attendant
scripts.
Argument
Specifies
Mailbox
Specifies
Mailbox
Specifies
XXX
YYY
Specifies
Mailbox
Specifies
Mailbox
Mailbox number
5-20
DTMF Programming
Function
Enable call-screening mode for a
range of mailboxes.
Code
*518 + mailbox +* + mailbox +Z +# , where
Argument
Specifies
Mailbox
Specifies
Mailbox
Mailbox number
Specifies
Mailbox
For
Real mailbox.
Virtual mailbox.
Specifies
mailbox
For
Real mailbox.
Virtual mailbox.
5-21
DTMF Programming
Function
Code
Specifies
Mailbox
Source ID stamp.
Specifies
Mailbox
To
To
Specifies
Mailbox
Specifies
Mailbox
Specifies
Note:
To define an Operator's extension,
see command *360 in Table 5-5.
Mailbox
Specifies
Mailbox
5-22
DTMF Programming
Function
Code
Specifies
Note:
To define a fax extension, see
command *360 in
Table 5-5.
Mailbox
Argument
Specifies
Mailbox
Specifies
Mailbox
YY
Specifies
Mailbox
YY
Note:
Define the mailbox before adding
it to a group.
Argument
Specifies
group
mailbox
*545 + X, where
Argument
Specifies
Specifies
Group
Mailbox
Specifies
group
5-23
DTMF Programming
Function
Code
Specifies
Mailbox
5-24
DTMF Programming
Code
Note:
Do not use the * and # keys for
the password.
Changes the Operators password.
(4 digits).
Note:
Do not use the * and # keys for
the password.
Resets mailbox parameters to
default by system operator.
Forces reorganization.
*610
Specifies
XXXX
*680
Argument
Specifies
XXX
*691 + Z, where
Argument
Specifies
*699 + X + Y, where
Argument
Specifies
To
To
5-25
DTMF Programming
Code
*001 + X, where
Argument
Specifies
The setting of the backup notification, after a memory reorganization process. Enter:
Value
To
Specifies
mailbox
To
*700 + #
Specifies
mailbox
To
5-26
DTMF Programming
Function
Code
Specifies
mailbox
To
*710 + #
Specifies
mailbox
To
Specifies
XX
Specifies
XX
*730 + X, where
Argument
Specifies
For
5-27
DTMF Programming
Function
Code
Specifies
XX
*741 + X, where
Argument
Specifies
Specifies
XX
Specifies
XX
*760 + X, where
Argument
Specifies
For
For
*790 + X, where
Argument
Specifies
5-28
Programming Forms
Chapter 6: Programming
Forms
6.
This chapter contains forms that are intended to facilitate and speed up the process of planning the setup and
programming of the Voice Mail System unit.
It is strongly recommended to fill in these forms before starting a programming session. For programming
procedures using the VMS software, refer to Chapters 3 and 4 in the manual. For DTMF programming, refer to
the relevant tables in Chapter 5.
The forms divide the Voice Mail System parameters into four groups as follows:
Basic PBX, AA and VM parameters (see Table 6-1)
Notification parameters (see Table 6-2)
Time, data and scheduling parameters (see Table 6-3)
In-band DTMF protocol parameters (see Table 6-4)
Table 6-1: Basic PBX, AA and VM Parameters Form
Function
Code
Programming Reference
DTMF
VMS
Table 5-3
Script
Programming
Line 1:
Line 2:
Line 3:
Line 4:
Line 5:
Line 6:
Line 7:
Line 8:
Table 5-6
PBX Settings
*311 _____
Table 5-6
PBX Settings
Table 5-6
PBX Settings
*330 _____
Table 5-6
PBX Settings
*333 _____ #
Table 5-6
PBX Settings
*340 _____ #
Table 5-6
PBX Settings
*310 1 _____
*310 2 _____
*310 3 _____
*310 4 _____
*310 1 _____
*310 2 _____
*310 3 _____
*310 4 _____
6-1
Programming Forms
Function
Code
Programming Reference
DTMF
VMS
Table 5-6
PBX Settings
Table 5-6
PBX Settings
*362 _______ #
Table 5-6
PBX Settings
Sets Flash 1.
*370 _____
Table 5-6
PBX Settings
Table 5-6
PBX Settings
*376 1 _____
Table 5-6
PBX Settings
Table 5-6
PBX Settings
Creates a mailbox or a
range of mailboxes.
Table 5-7
Table 5-7
*545 __
Table 5-7
Setting a
Mailbox Group
Group 000:
Group 001:
Group 002:
Group 003:
Table 5-7
Setting a
Mailbox Group
*740 _____
Table 5-7
Table 5-7
6-2
Programming Forms
Code
Programming Reference
DTMF
VMS
Table 5-9
Setting Message
Notifications
Table 5-9
Setting Message
Notifications
Table 5-9
Setting Message
Notifications
Table 5-9
Setting Message
Notifications
Table 5-9
Schedule
Programming
*720 _____
Table 5-6
Schedule
Programming
*730 _____
Table 5-6
Schedule
Programming
*760 _____
Table 5-6
Schedule
Programming
6-3
Programming Forms
Code
Programming Reference
DTMF
VMS
*420 __ __
Table 5-6
Schedule
Programming
*430 __ __ __
Table 5-6
Schedule
Programming
*470 __ __ __ __ __ __
Table 5-6
Schedule
Programming
Day
Month
Start
Time
End
Time
Holiday
Name
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
__
__
__
__
______
6-4
Programming Forms
Function
Code
Programming Reference
*450 __ __ __ __ __
*460 __ __ __ __ __
Work
VMS
Table 5-6
Schedule
Programming
Table 5-6
Schedule
Programming
Break
Start
Time
End
Time
Start
Time
End
Time
1 Mon
__
__
__
__
2 Tue
__
__
__
__
3 Wed
__
__
__
__
4 Thu
__
__
__
__
5 Fri
__
__
__
__
6 Sat
__
__
__
__
7 Sun
__
__
__
__
Day
DTMF
*400 __
Notes:
a. This form contains the programming schedule for up to four script messages. Please copy the form if you
need more than four script messages.
b.
The following message numbers are dedicated by default to specific script messages:
6-5
Programming Forms
Use the planning list below, before programming the inband DTMF codes and the associated tasks and destinations.
Code
*200 __ __________ #
*201 __ __
*202 __ ____ #
*210 _______
*211 ______
*220 __
*221 __ ____ #
Programming Reference
DTMF
VMS
Table 5-4
In-band DTMF
Protocol
6-6
Programming Forms
Event
Task
Code: *201
Destination
Code: *202
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
6-7
VM System Messages
7-1
VM System Messages
General
000
You have reached the default Day announcement. Once you have recorded your greeting, this
message will be overwritten. Please refer to the installation manual for instructions.
001
002
003
Please hold.
004
005
006
007
Please record your message after the tone. Press the pound key when finished.
008
Please leave a message after the tone. When you are finished press * (star) for further options or hang
up.
009
010
You have exceeded the maximum message length. Your message will be sent.
011
012
013
Unknown caller
014
015
016
017
Operation successful.
018
019
020
021
Product version is
022
023
7-2
VM System Messages
024
025
026
027
028
For
029
press
030
031
032
033
034
Using your keypad, please enter the first 3 letters of the persons last name. For Q, press 7. For Z, press
9.
035
Using your keypad, please enter the first 3 letters of the persons first name. For Q, press 7. For Z, press
9.
036
037
038
039
at...
041
Oclock
042
yesterday
043
today
044
a.m.
045
p.m.
046
047
and
048
Pause
7-3
VM System Messages
049
Zero
050
051
One
052
Two
053
Three
054
Four
055
Five
056
Six
057
Seven
058
Eight
059
Nine
060
Ten
061
Eleven
062
Twelve
063
Thirteen
064
Fourteen
065
Fifteen
066
Sixteen
067
Seventeen
068
Eighteen
069
Nineteen
070
Twenty
071
Thirty
072
Forty
073
Fifty
074
Sixty
075
Seventy
076
Eighty
077
Ninety
7-4
VM System Messages
Dates
078
First
079
Second
080
Third
081
Fourth
082
Fifth
083
Sixth
084
Seventh
085
Eighth
086
Ninth
087
Tenth
088
Eleventh
089
Twelfth
090
Thirteenth
091
Fourteenth
092
Fifteenth
093
Sixteenth
094
Seventeenth
095
Eighteenth
096
Nineteenth
097
Twentieth
098
Thirtieth
7-5
VM System Messages
Months
099
January
100
February
101
March
102
April
103
May
104
June
105
July
106
August
107
September
108
October
109
November
110
December
Days
111
Sunday
112
Monday
113
Tuesday
114
Wednesday
115
Thursday
116
Friday
117
Saturday
7-6
VM System Messages
The required extension is busy. To try another extension, press 1 followed by the extension number.
To hold, press 2. To leave a message, press 8. To transfer to the operator, press 0. To return to the
Main Menu, press 9.
119
The required extension is busy. To try another extension, press 1 followed by the extension number.
To hold, press 2. To transfer to the operator, press 0. To return to the main menu, press 9.
120
The required extension does not answer. To try another extension, press 1 followed by the extension
number. To leave a message, press 8. To transfer to the operator, press 0. To return to the main
menu, press 9.
121
The required extension does not answer. To try another extension, press 1 followed by the extension
number. To transfer to the operator, press 0. To return to the main menu, press 9.
122
The required extension is unavailable. To try another extension, press 1 followed by the extension
number. To leave a message, press 8. To transfer to the operator, press 0. To return to the main
menu, press 9.
Mailbox Messages
123
124
125
126
127
128
To retrieve messages, press 1. To change mailbox settings, press 2. To use the mailbox wizard, press 7.
To send a message, press 8. To return to the main menu, press 9.
129
You have
130
131
messages
132
new message
133
new messages
134
saved message.
135
saved messages.
7-7
VM System Messages
136
137
138
139
from
140
.on.
141
Message saved.
142
Message deleted.
143
144
145
To change mailbox settings, press 2. To send a message, press 8. To return to the main menu, press 9.
146
To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To reply to
sender, press 5. To call the sender, press 6. To delete, press 8. To return to the previous menu, press
9.
147
To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To reply to
sender, press 5. To delete, press 8. To return to the previous menu, press 9.
148
To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To call the
sender, press 6. To delete, press 8. To return to the previous menu, press 9.
149
To skip this message, press 1. To replay, press 2. To save, press 3. To forward, press 4. To delete, press
8. To return to the previous menu, press 9.
7-8
VM System Messages
Mailbox Settings
150
To record your greeting, press 1. To record your name, press 2. To access directory listing options,
press 3. To change your password, press 4. To set the advanced features, press 5. To set the external
notification, press 6. To set your external telephone number, press 7. To return to the previous menu,
press 9.
151
To record your greeting, press 1. To record your name, press 2. To access directory listing options,
press 3. To change your password, press 4. To set the advanced features, press 5. To return to the
previous menu, press 9.
152
153
To listen to your directory listing, press 1. To enter your directory listing, press 2. To delete your
directory listing, press 8. To return to the previous menu, press 9.
154
Using your keypad, please enter the first 3 letters of your last name. For Q, press 7. For Z, press 9.
155
Using your keypad, please enter the first 3 letters of your first name. For Q, press 7. For Z press 9.
156
To join the directory listing, please make sure your name has been recorded.
157
158
159
160
To listen to your password, press 1. To edit, press 2. To return to the previous menu, press 9.
161
162
Your password is
7-9
VM System Messages
For the No answer greeting, press 1. For the Busy greeting, press 2. For the Temporary
greeting, press 3. To enable a greeting, press 4. To return to the previous menu, press 9.
164
To listen to your No answer greeting, press 1. To record, press 2. To delete, press 8. To return to
the previous menu, press 9.
165
Please record your No answer greeting after the tone. Press the pound key when finished.
166
167
To listen to your Busy greeting, press 1. To record, press 2. To delete, press 8. To return to the
previous menu, press 9.
168
Please record your Busy greeting after the tone. Press the pound key when finished.
169
170
To listen to your Temporary greeting, press 1. To record, press 2. To delete, press 8. To return to
the previous menu, press 9.
171
Please record your Temporary greeting after the tone. Press the pound key when finished.
172
173
To enable the No answer and Busy greetings, press 1. To enable the Temporary greeting,
press 2. To return to the previous menu, press 9.
174
175
176
177
178
To listen to your Name greeting, press 1. To record, press 2. To delete, press 8. To return to the
previous menu, press 9.
179
Please record your name after the tone. Press the pound key when finished.
180
181
To listen to your recording, press 1. To record, press 2. To return to the previous menu, press 9.
7-10
VM System Messages
182
To listen to your greeting, press 1. To record, press 2. To delete, press 8. To return to the previous
menu, press 9.
183
Please record your greeting after the tone. Press the pound key when finished.
184
To change the do not disturb mode, press 1. To change the mailboxs language, press 2. To change
the time stamp playback status, press 3. To change the source ID stamp playback status, press 4. To
change the transfer settings, press 5. To change the forwarding options, press 6. To change the Call
screening mode, press 7. To return to the previous menu, press 9.
186
To change the do not disturb mode, press 1. To change the mailboxs language, press 2. To change
the time stamp playback status, press 3. To change the source ID stamp playback status, press 4.To
change the transfer settings, press 5. To change the forwarding options, press 6. To return to the
previous menu, press 9.
187
To enable the do not disturb mode, press 1. To disable, press 2. To return to the previous menu, press
9.
188
189
190
To listen to the existing languages, press 1. To select the first language, press 2. To select the second
language, press 3. To select the third language, press 4. To return to the previous menu, press 9.
191
To listen to the existing languages, press 1. To select the first language, press 2. To select the second
language, press 3. To return to the previous menu, press 9.
192
To listen to the first language, press 1. To listen to the second language, press 2. To listen to the third
language, press 3. To return to the previous menu, press 9.
193
To listen to the first language, press 1. To listen to the second language, press 2. To return to the
previous menu, press 9.
194
The system has three system languages installed. The current mailbox language is
195
The system has two system languages installed. The current mailbox language is
196
The system has one system language installed. The current mailbox language is
197
198
199
7-11
VM System Messages
200
201
To enable the time stamp playback, press 1. To disable, press 2. To return to the previous menu, press
9.
202
203
204
To enable source ID stamp playback, press 1. To disable, press 2. To return to the previous menu,
press 9.
205
206
207
To set the backup extension number, press 1. To return to the previous menu, press 9.
208
To listen to your backup extension number, press 1. To configure, press 2. To delete press 8. To return
to the previous menu, press 9.
209
210
211
Please enter the backup extension number. Press the pound key when finished.
212
213
214
To listen to the call forwarding number, press 1. To change the call forwarding mode, press 2. To
forward a call to another mailbox, press 3. To return to the previous menu press 9.
215
To enable the call forwarding mode, press 1. To disable the call forwarding mode, press 2. To return
to the previous menu, press 9.
216
217
The call forwarding mode cannot be enabled. Please define a target number.
218
219
220
Please enter a forwarding mailbox number. Press the pound key when finished.
221
222
223
To enable the call screening mode, press 1. To disable, press 2. To return to the previous menu, press
9.
7-12
VM System Messages
224
225
227
To change external notification, press 1. To enter the telephone number, press 2. To listen to the
current telephone number, press 3. To return to the previous menu, press 9.
228
229
230
For pager notification, press1. To enter the pager number, press 2. To listen to the pager number,
press 3. To return to the previous menu, press 9.
231
Please enter your pager number. Press the pound key when finished.
232
233
234
To change the notification parameters, press 1. To set the notification timing parameters, press 2. To
return to the previous menu, press 9.
235
236
To listen to the current notification settings, press 1. To change the notification task status, press 2. To
set the notification type, press 3. To set the target number, press 4. To set the start time, press 5. To
set the end time, press 6. To return to the previous menu, press 9.
237
238
This task has been enabled and configured as phone notification with number
239
This task has been enabled and configured as pager notification with number
241
To enable external notification for this task, press 1. To disable, press 2. To return to the previous
menu, press 9.
242
243
244
For phone notification, press 1. For pager notification, press 2. To return to the previous menu press 9.
245
246
7-13
VM System Messages
248
Please enter the number. Press the pound key when finished.
249
Please enter the telephone number. Press the pound key when finished.
250
Please enter the pager number. Press the pound key when finished.
251
Please enter the cellular number. Press the pound key when finished.
252
Please enter a 2-digit number for the Starting hour, followed by another two-digit number for Starting
minutes.
253
Please enter a 2-digit number for the Ending hour, followed by another two-digit number for Ending
minutes.
254
To set the delay before the first external notification, press 1. To set the time interval between
notifications, press 2. To set the loop mode status, press 3. To set the delay after the last notification,
press 4. To return to the previous menu, press 9.
255
Please enter a 2 digit number for the delay before the first external notification
256
Please enter a 2 digit number for the time interval between external notifications
257
To enable the notification loop mode, press 1. To disable, press 2. To return to the previous menu,
press 9.
258
259
260
Please enter a 2 digit number for the delay after the last external notification.
7-14
VM System Messages
To listen to your external telephone number, press 1. To configure, press 2. To delete, press 8. To
return to the previous menu, press 9.
262
263
264
Please enter your external telephone number. Press the pound key when finished.
265
266
268
269
270
...seconds.
271
...minutes.
Wizard
272
Welcome to your voice mailbox. This information session is for new users. We will start by setting up
your voice mailbox. Please follow the instructions and your mailbox will soon be ready for use. Skip this
information session by pressing the * key (star).
273
Please record your personal "No answer" greeting after the tone. Press the pound key when finished.
To skip, press *(star) now.
274
Please record your personal "Busy" greeting after the tone. Press the pound key when finished. To
skip, press *(star) now.
275
Now you can change your mailbox password. To skip, press * (star) now, otherwise enter your new
password.
276
Your mailbox is now ready for use. You can change your mailbox parameters the next time you enter
your mailbox.
7-15
VM System Messages
Please say the name of the person or the extension to dial after the beep (beep sound).
Im sorry, I did not understand you.
Did you say extension?
Should I transfer you to
Your call is being transferred to extension
Your call is being transferred to ...
Fax Messages
283
284
285
286
7-16
VM System Messages
287
288
289
290
291
292
293
294
295
296
297
298
299
7-17
Modem Installation
Chapter 8: Modem
Installation
8.
8.1
Introduction
The VMS program enables data to be transferred via modem. For this purpose, an internal or external modem
that supports DTMF codes (0123456789#*ABCD) must be installed on the PC, following manufacturers
instructions.
When connecting to the Voice Mail System, choose 9600 bps as the connection speed. The maximum speed
needs to be defined in the modem parameters window, which appears before starting a modem connection.
It is recommended to purchase and use the APACHE AE56SP-RA, Zoom V92 ext.model 3049 C or Dynamode
(Conexant) 56k external VD56SP (V) modem. Please visit the modem manufacturers websites for more details:
www.apache-micro.com, www.zoom.com, www.dynamode.com.
8.2
Although it is best to follow the manufacturers instructions, the following basic rules can be given for all three
external modems mentioned above:
a.
Enter the Connection division and push the Advanced button (the Advanced Connection Settings
window will appear).
8.3
The modem must be connected to the PC and installed. This paragraph describes the external modem
installation process and configuration, in order to connect the VMS, via telephone lines, to the Voice Mail
System. The following subjects will be described:
Hardware installation
Modem software installation
Modem software configuration
Settings
8-1
Modem Installation
8.3.1
Hardware Installation
EXTERNAL MODEM
AC IN
SERIAL PORT
LINE PHONE
PHONE
(OPTIONAL)
PHONE CORD
PHONE JACK
POWER OUTLET
POWER ADAPTER
SERIAL PORT
8-2
Modem Installation
8.3.2
The following instructions refer to Dynamode (Conexant) 56K VD56SP external mode as the example:
a.
b.
c.
d.
Windows 2000/XP/2003
The wizard will automatically detect a new device.
a.
Click on Next.
Click on Next.
f.
Windows 98/ME
The wizard will automatically detect a new device.
a.
Click on Next.
b. Check the box Search for the best driver in window What do you want to do?
c.
Check the box Floppy disk drives in window Windows will search for new drivers in any of the
following selected locations.
f.
Now follow the steps described in the paragraph 8.3.3 Modem Software Configuration.
8-3
Modem Installation
Windows NT
a.
b. In the Control Panel box, find and double click the Modems icon. Modems Properties screen
appears (Figure 8-2).
In the Modems Properties screen click on the Add button. Install New Modem screen opens
(Figure 8-3).
Click the Next button. Display changes to a modem selection screen (Figure 8-4).
8-4
Modem Installation
Click on Have Disk. Install From Disk screen appears (Figure 8-5).
8-5
Modem Installation
Highlight the Conexant 56K External Modem and click on Next. Display changes to COM port
selection screen (Figure 8-7).
8-6
Modem Installation
8.3.3
In the Modems Properties window (Figure 8-8), click on the modems Properties button (e.g. Conexant
modem). Specific modem properties screen appears (Figure 8-9).
Pay attention to the Com port the modem is attached to. This
information is needed at a later stage.
8-7
Modem Installation
Click on the Advanced button. Advanced Connection Setting screen appears (Figure 8-10).
d.
8-8
Modem Installation
8.3.4
Settings
In the Connection Description box (Figure 8-11), choose an icon and enter a name, and click on the
OK button. Connect To screen appears (Figure 8-12).
Select the COM port to which the modem is attached in the Connect using drop-down box.
Modems Setting Properties screen appears (Figure 8-13).
8-9
Modem Installation
e.
f.
Click on the
icon to connect.
8-10
Modem Installation
g.
Type the following commands and press the Enter key at the end of each line:
ATZ
AT&Y
AT+MS=V32B
AT&W0
ATZ
8-11
Modem Installation
i.
At the end of the process, the following should appear in the HyperTerminal main screen
(Figure 8-16):
Click on the
k.
icon to disconnect.
8-12
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