Instructions for use

WASHING MACHINE
Contents
GB
English,1

GB

Installation, 2-3-4-5

Unpacking and levelling

Connecting the electricity and water supplies
The first wash cycle
Technical data

Description of the washing machine

and starting a wash cycle, 6-7
Control panel
Indicator lights
How to open and shut the drum
Starting a wash cycle

Wash cycles, 8
Table of wash cycles

WTL 500

Personalisation, 9
Setting the temperature
Setting the spin speed
Functions

Detergents and laundry, 10

Detergent dispenser drawer
Bleach cycle
Preparing the laundry
Garments requiring special care
Load balancing system

Precautions and tips, 11

General safety
Disposal
Saving energy and respecting the environment

Care and maintenance, 12

Cutting off the water or electricity supply

Cleaning the washing machine
Caring for your appliance door and drum
Cleaning the pump
Checking the water inlet hose
How to clean the detergent dispenser

Troubleshooting, 13
Assistance, 14

Installation
 Keep this instruction manual in a safe place for
future reference. Should the appliance be sold,
transferred or moved, make sure the instruction
manual accompanies the washing machine to inform
the new owner as to its operation and features.

GB

 Read these instructions carefully: they contain vital

information on installation, use and safety.

Unpacking and levelling

Unpacking

1. Unpack the
washing machine.
2. Check whether the
washing machine has
been damaged during
transport. If this is the
case, do not install it
and contact your
retailer.
3. Remove the four
protective screws and
the rubber washer
with the respective
spacer, situated on
the rear of the
appliance (see figure).
4. Seal the gaps using the plastic plugs provided.
5. Keep all the parts: you will need them again if
the washing machine needs to be moved to
another location.

Levelling your appliance correctly will provide it with

stability and avoid any vibrations, noise and shifting
during operation. If it is placed on a fitted or loose
carpet, adjust the feet in such a way as to allow
enough room for ventilation beneath the washing
machine.
Putting your appliance in place and moving it.
If your washing
machine is equipped
with a special set of
retractable wheels you
can easy move it. To
lower the wheels and
thus move the
appliance effortlessly,
just pull the lever,
situated on the lefthand side beneath the
base. Once the
appliance is in the required position, put the lever
back in place. The washing machine is now firmly in
place (see figure).

Electric and water connections

Connecting the water inlet hose

Warning: should the screws be re-used, make sure

you fasten the shorter ones at the top.

 Packaging materials are not children's toys.

2. Connect the other end

of the water inlet hose to
the washing machine,
screwing it onto the
appliance's cold water
inlet, situated on the top
right-hand side on the
rear of the appliance
(see figure).

Levelling

Your machine may make a considerable amount of

noise if the two front feet have not been adjusted
correctly.
1. Install the washing
machine on a flat
sturdy floor, without
resting it up against
walls, furniture cabinets
or other.
2. If the floor is not
perfectly level, compensate for any
unevenness by
tightening or loosening
the adjustable front feet (see figure); the angle of
inclination must not exceed 2, when measured
over the worktop.

1. Connect the straight

hose connection onto a
cold water tap with a 3/4
bsp thread (see figure).
Before making the
connection, allow the
water to run freely until it
is perfectly clear.

hose.

3. Make sure there are

no kinks or bends in the

 The water pressure at the tap must be within the

values indicated in the Technical details table
(see page 5).

 If the water inlet hose is not long enough, contact

a specialist store or an authorised serviceman.

Connecting the drain hose

65 - 100 cm

Connect the drain hose,

without bending it, to a
draining duct or a wall
drain situated between
65 and 100 cm from the
floor;

the supply voltage is included within the values

indicated on the Technical details table
(see page 5);

GB

the socket is compatible with the washing

machine's plug. If this is not the case, replace
the socket or the plug.
Your appliance is now supplied with a 13 amp fused
plug it can be plugged into a 13 amp socket for
immediate use. Before using the appliance please
read the instructions below.

The drain hose may be

connected to an undersink trap. Before
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the
spigot.
If it is placed over the
edge of a basin or sink
be sure the free end of
the hose is not
underwater.

 We advise against the use of hose extensions; in

case of absolute need, the extension must have the

same diameter as the original hose and must not
exceed 150 cm in length.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more than
15cms (6 inches). If the hose is pushed down too far,
this may cause the machine to self -syphon ie.
continuously empty as it is filling.

Electric connection

Before plugging the appliance into the mains socket,

make sure that:
the socket is earthed and in compliance with the
applicable law;
the socket is able to sustain the appliance's
maximum power load indicated in the Technical
details table (see page 5);

WARNING - THIS APPLIANCE MUST BE EARTHED.

THE FOLLOWING OPERATIONS SHOULD BE
CARRIED OUT BY A QUALIFIED ELECTRICIAN.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be used,
and the fuse cover re-fitted. If the fuse cover is lost,
the plug must not be used until a replacement is
obtained.
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking
or the colour that is embossed in words on the base
of the plug. Replacements can be obtained directly
from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable
through partitions, units etc., please ensure that
either:
the plug is replaced by a fused 13 ampere re-wireable
plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with BS
5733) which is accessible without moving the
appliance.
Disposing of the plug:
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be
accidentally inserted into a socket.
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Green & Yellow Earth
Blue
Neutral
Brown
Live

GB

As the colours of the wires in the lead may not

correspond with the coloured markings identifyng the
terminals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
Connect Blue wire to terminal marked N or coloured
Black.
If a 13 amp plug (BS 1363) is used it must be fitted
with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt about the electrical supply to
your machine, consult a qualified electrician before
use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
BLUE
NEUTRAL (N)
BROWN
LIVE (L)
GREEN & YELLOW
EARTH (E)
Disposing of the appliance:
When disposing of the appliance please remove the
plug by cutting the mains cable as close as possible to
the plug body and dispose of it as described previously.
GREEN &
YELLOW

BROWN

BLUE

13 ampere fuse

CROSS-BAR
CORD GRIP

 The washing machine should not be installed in an

outdoor environment, not even when the area is
sheltered, because it may be very dangerous to leave
it exposed to rain and thunderstorms.
 When the washing machine is installed, the mains
socket must be within easy reach.
 Do not use extensions or multiple sockets.
 The power supply cable must never be bent or
dangerously compressed.
 The power supply cable must only be replaced by
an authorised serviceman.
Warning! The company denies all liability if and when
these norms are not respected.

The first wash cycle

Once the appliance has been installed, and before
you use it for the first time, run a wash cycle with
detergent and no laundry, using the wash cycle 1.

GB

Technical data
Model

WTL 500

Dimensions

width 40 cm
height 85 cm
depth 60 cm

Capacity

from 1 to 5 kg

Electrical
connections

please refer to the technical data

plate fixed to the machine

Water connections

maximum pressure 1 MPa (10 bar)

minimum pressure 0.05 MPa (0.5 bar)
drum capacity 42 litres

Spin speed

up to 1000 rotations per minute

Energy rated
programmes
according to
regulation
EN 60456

programme 1; temperature 60C;

using a load of 5 kg.

This appliance conforms to the

following EC Directives:
- 89/336/EEC dated 03/05/89
(Electromagnetic Compatibility) and
subsequent modifications
- 2002/96/EC
- 2006/95/EC (Low Voltage)

Description of the washing machine

and starting a wash cycle
Control panel

GB

WASH CYCLE PROGRESS/

DELAY TIMER indicator lights
SPIN SPEED
knob

ON/OFF button

LID LOCKED

TEMPERATURE

indicator light

knob

WASH CYCLE

knob

START/PAUSE
FUNCTION

buttons with
indicator lights

button with indicator

light

ON/OFF button: switches the washing machine on

and off.

To start the wash cycle from the point at which it was

interrupted, press this button again.

WASH CYCLE knob: programmes the wash cycles.

During the wash cycle, the knob does not move.

Indicator lights

FUNCTION buttons with indicator light: used to

select the available functions. The indicator light
corresponding to the selected function will remain lit.
TEMPERATURE knob: sets the temperature or the
cold wash cycle (see Personalisation).

The indicator lights provide important information.

This is what they can tell you:
Delayed start
If the DELAY TIMER function has been activated (see
Personalisation), after the wash cycle has been
started the indicator light corresponding to the
selected delay period will begin to flash:

SPIN SPEED knob: sets the spin speed or exclude

the spin cycle completely (see Personalisation).
WASH CYCLE PROGRESS/DELAY TIMER
indicator lights:used to monitor the progress of the
wash cycle. The illuminated indicator light shows
which phase is in progress.
If the Delay Timer function has been set, the time
remaining until the wash cycle starts will be indicated
(see next page).

As time passes, the remaining delay will be displayed

and the corresponding indicator light will flash:

LID LOCKED indicator light: indicates whether the

door may be opened or not (see next page).
START/PAUSE button with indicator light: starts or
temporarily interrupts the wash cycles.
N.B. To pause the wash cycle in progress, press this
button; the corresponding indicator light will flash
orange, while the indicator light for the current wash
cycle phase will remain lit in a fixed manner. If the LID
indicator light is switched off, the door
LOCKED
may be opened.
6

Once the set delay has elapsed, the flashing indicator

light will switch off and the selected wash cycle will begin.
Wash cycle phase indicator lights
Once the desired wash cycle has been selected and
has begun, the indicator lights switch on one by one
to indicate which phase of the cycle is currently in
progress.

Wash

A) Opening (Fig. 1):

Lift the external lid and open it completely.

Rinse

B) Opening the drum (Soft opening):

With one finger, push the button indicated in fig. 2
and the drum will open delicately.

Spin
Drain

GB

C) Loading the washing machine (Fig. 3).

End of wash cycle

Function buttons and corresponding indicator lights
When a function is selected, the corresponding
indicator light will illuminate.
If the selected function is not compatible with the
programmed wash cycle, the corresponding indicator
light will flash and the function will not be activated.
If a function which is incompatible with another
function selected previously, only the most recent
selection will remain active.
Lid locked indicator light
If this indicator light is on, the appliance door is locked to
prevent it from being opened accidentally; to avoid any
damage, wait for the indicator light to switch off (it will take
about three minutes) before you open the appliance door.
N.B. If the DELAY TIMER function is activated, the door
cannot be opened; pause the machine by pressing the
START/PAUSE button if you wish to open it.
 If the START/PAUSE indicator light (orange) flashes
rapidly at the same time as the function indicator
light, this indicates a problem has occurred (see
Troubleshooting).

How to open and to close the drum

D) Shutting (Fig. 4):

- close the drum fully by first shutting the front
door followed by the rear one;
- then ensure the hooks on the front door are
perfectly housed within the seat of the rear door;
- after the hooks have clicked into position, press
both doors lightly downwards to make sure they
do not come loose;
- finally shut the external lid.
E) Drum End Stop (Fig. 2):
Once the wash cycle has been completed, the drum
will position itself with doors facing upward for ease pf
opening.

Starting a wash cycle

1. Switch the washing machine on by pressing the

ON/OFF button. All indicator lights will switch on for a
few seconds, then they will switch off and the START/
PAUSE indicator light will pulse.
2. Load the laundry, close the door and the lid.
3. Set the WASH CYCLE knob to the desired
programme.
4. Set the washing temperature (see
Personalisation).
5. Set the spin speed (see Personalisation).
6. Measure out the detergent and washing additives
(see Detergents and laundry).
7. Select the desired functions.

Fig. 1

Fig. 2

8. Start the wash cycle by pressing the START/

PAUSE button and the corresponding indicator light
will remain lit in a fixed manner, in green.
To cancel the set wash cycle, pause the machine by
pressing the START/PAUSE button and select a new
cycle.
indicator light
9. At the end of the wash cycle the
will switch on. The LID LOCKED indicator light will
switch off, indicating that the door may be opened.
Take out your laundry and leave the appliance door
ajar to make sure the drum dries completely.
Switch the washing machine off by pressing the ON/
OFF button.

Fig. 3

Fig. 4

Wash cycles
GB

Table of wash cycles

Detergents
Max. Max.
temp. speed Bleach
Fabric
(C)
(rpm)
Wash
softener

Description of the wash cycle

Max.
load
(kg)

Cycle
duration

Essentials cycles

1 Cottons: extremely soiled whites.

1 Cottons (1): extremely soiled whites.
2 Cottons: heavily soiled whites and resistant colours.
2 Cottons (2): heavily soiled whites and delicate colours.
3 Coloureds (3): lightly soiled whites and delicate colours.
4 Synthetics 50: heavily soiled resistant colours.
Fastwash 60': to refresh lightly soiled garments quickly
5 (not suitable for wool, silk and clothes which require washing by hand).

90

1000

145

60

1000

148

138

123

60

1000

40

1000

40

1000

89

50

800

2,5

82

60

1000

2,5

60

40

800

116

Specials cycles

Baby cycle: heavily soiled delicate colours.

Shirts

40

600

69

Lingerie cycle

30

600

79

Wool: for wool, cashmere, etc.

40

600

55

Silk: for garments in silk and viscose, lingerie.

30

55

85

2,5

77

2,5

30

Eco cycle

Cottons
Synthetics
Fast Wash
Partials wash cycles

Cold 1000
Water
Cold 800
Water
Cold 800
Water

Rinse

1000

36

Spin

1000

16

Pump out

The information contained in the table is intended as a guide only.

For all Test Institutes:

1) Test wash cycle in compliance with regulation EN 60456: set wash cycle 1 with a temperature of 60C.
2) Long wash cycle for cottons: set wash cycle 2 with a temperature of 40C.
3) Short wash cycle for cottons: set wash cycle 3 with a temperature of 40C.

Eco Wash cycles

The Eco Cycles assure energy saving by eliminating the need to heat the water and its an advantage both to your
energy bill and the environment!
These innovative Eco programmes (Cotton, Synthetics and Fast Wash) are available for various fabrics and different
quantity of garments; they have been designed to guarantee a high cleaning action even at low temperature and can
be used for lightly to medium soiled loads.
Eco Cycles give the best results thanks to an intensified wash action, water optimization and are carried out in the
same average time of a standard cycle.
For the best washing results with Eco programmes we recommend the usage of a liquid detergent.
Eco Cycles have been tested and validated by an external laboratory (CTTN-IREN) in terms of performance and
consumptions.

Personalisation
Setting the temperature

GB

Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles).
The temperature may be lowered, or even set to a cold wash ( ).
The washing machine will automatically prevent you from selecting a temperature which is higher than the
maximum value set for each wash cycle.

Setting the spin speed

Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle.
The maximum spin speeds available for each wash cycle are as follows:
Wash cycles
Maximum spin speed
Cottons
1000 rpm
Synthetics
800 rpm
Wool
600 rpm
Silk
drain only
The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol .
The washing machine will automatically prevent you from selecting a spin speed which is higher than the
maximum speed set for each wash cycle.

Functions

The various wash functions available with this washing machine will help to achieve the desired results, every time.
To activate the functions:
1. Press the button corresponding to the desired function;
2. The function is enabled when the corresponding indicator light is illuminated.
Note: If the indicator light flashes rapidly, this signals that this particular function may not be selected in
conjunction with the selected wash cycle.
Delay timer
This timer delays the start time of the wash cycle by up to 12 hours.
Press the button repeatedly until the indicator light corresponding to the desired delay time switches on. The fifth time
the button is pressed, the function will be disabled.
N.B. Once you have pressed the START/PAUSE button, the delay time may only be decreased if you wish to modify it.

 This option is enabled with all programmes.

Reduced creases
By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of creases. At
the end of the cycle the washing machine will perform slow rotations of the drum.
wash cycle, the machine will end the cycle while the laundry is soaking, the REDUCED CREASES
For the 4, ,
and START/PAUSE indicator lights will flash (orange) and the RINSE phase will remain lit in a fixed manner. To drain
the water so that the laundry may be removed, press the START/PAUSE button or the REDUCED CREASES button.

 This function may not be used in conjunction with wash cycles

Extra rinse
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is guaranteed. It is
particularly useful for sensitive skin.
 This function may not be used in conjunction with wash cycles

Super Wash
Because a greater quantity of water is used in the initial phase of the cycle, and because of the increased cycle
duration, this function offers a high-performance wash.
 This function may not be used in conjunction with wash cycles 5,

Detergents and laundry

GB

Detergent dispenser drawer

Good washing results also depend on the correct
dose of detergent: adding too much detergent won't
necessarily make for a more efficient wash, and may
in fact cause a build up on the interior of your
appliance and even pollute the environment.
Open up the detergent
dispenser and pour in
the detergent and fabric
softener, as follows.
compartment 1:
Detergent for prewash
compartment 2:
Detergent for the
wash cycle (powder
or liquid)
It is recommended that you place liquid detergent
directly into the compartment using the appropriate
dosing cup.
compartment 3: Additives (softener, etc.)
When pouring the softener in compartment 3, avoid
exceeding the "max" level indicated.
The softener is added automatically into the machine
during the last wash. At the end of the wash
programme, some water will be left in compartment
3. This is used for the inlet of denser fabric softeners
into the machine, i.e. to dilute the more concentrated
softeners. Should more than a normal amount of
water remain in compartment 3, this means the
emptying device is blocked. For cleaning instructions,
see Care and maintenance.
compartment 4: Bleach

Bleach cycle
Bleaching may only be performed in conjunction with
.
wash cycles 2, 3,
Pour the bleach into compartment 4; pour the
detergent and softener into the corresponding
compartments, then select one of the
abovementioned wash cycles.
This option is recommended only for very soiled
cotton garments.

Preparing the laundry

Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whites.
Empty all garment pockets and check the buttons.
Do not exceed the listed values, which refer to the
weight of the laundry when dry:

10

Durable fabrics: max. 5 kg

Synthetic fabrics: max. 2,5 kg
Delicate fabrics: max. 2 kg
Wool: max. 1 kg
How much does your laundry weigh?
1 sheet 400-500 g

1
1
1
1

pillow case 150-200 g

tablecloth 400-500 g
bathrobe 900-1200 g
towel 150-250 g

Garments requiring special care

Baby cycle: this wash cycle
can be used to
remove the soiling typically caused by babies, while
ensuring that all detergent is removed from nappies in
order to prevent the delicate skin of babies from
suffering allergies. The cycle has been designed to
reduce the amount of bacteria by using a greater
quantity of water and optimising the effect of special
disinfecting additives added to the detergent.
to wash shirts in
Shirts: use special wash cycle
various fabrics and colours.
It guarantees maximum care is taken of the garments
and minimises the formation of creases.
Lingerie cycle: for undergarments of any colour, in
.
any fabric. Use special wash cycle
Wool: Hotpoint is the only washing machine
manufacturer to have been awarded the prestigious
Woolmark Platinum Care endorsement (M.0508) by
the Woolmark Company, which means that all
woollen garments may be washed in the washing
machine, even those which state hand wash only
on the label. Wash cycle
therefore offers
complete peace of mind when washing woollen
garments in the washing machine (max. load 1 kg)
and guarantees optimal performance.
to wash all silk
Silk: use special wash cycle
garments. We recommend the use of special detergent
which has been designed to wash delicate clothes.
Curtains: fold curtains and place them in a pillow
case or mesh bag. Use wash cycle .

Load balancing system

Before every spin cycle, to avoid excessive vibrations
and to distribute the load in a uniform manner, the
drum rotates continuously at a speed which is slightly
greater than the washing rotation speed. If, after
several attempts, the load is not balanced correctly,
the machine spins at a reduced spin speed. If the
load is excessively unbalanced, the washing machine
performs the distribution process instead of spinning.
To encourage improved load distribution and balance,
we recommend small and large garments are mixed
in the load.

Precautions and tips

 This washing machine was designed and
constructed in accordance with international safety
regulations. The following information is provided for
safety reasons and must therefore be read carefully.

Saving energy and respecting the

environment

General safety

To avoid wasting resources, the washing machine

should be used with a full load. A full load instead
of two half loads allows you to save up to 50% on
energy.

This appliance was designed for domestic use only.

The washing machine must only be used by adults,
in accordance with the instructions provided in this
manual.
Do not touch the machine when barefoot or with
wet or damp hands or feet.
Do not pull on the power supply cable when
unplugging the appliance from the electricity
socket. Hold the plug and pull.
Do not touch the drained water as it may reach
extremely high temperatures.
Never force the porthole door. This could damage
the safety lock mechanism designed to prevent
accidental opening.
If the appliance breaks down, do not under any
circumstances access the internal mechanisms in
an attempt to repair it yourself.
Always keep children well away from the appliance
while it is operating.
If the appliance has to be moved, work in a group
of two or three people and handle it with the utmost
care. Never try to do this alone, because the
appliance is very heavy.
Before loading laundry into the washing machine,
make sure the drum is empty.

Disposal
Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.

GB

Saving on detergent, water, energy and time

The pre-wash cycle is only necessary on

extremely soiled garments. Avoiding it will save on
detergent, time, water and between 5 and 15%
energy.
Treating stains with a stain remover or leaving
them to soak before washing will cut down the
need to wash them at high temperatures. A
programme at 60C instead of 90C or one at
40C instead of 60C will save up to 50% on
energy.
Use the correct quantity of detergent depending
on the water hardness, how soiled the garments
are and the amount of laundry you have, to avoid
wastage and to protect the environment: despite
being biodegradable, detergents do contain
ingredients that alter the natural balance of the
environment. In addition, avoid using fabric
softener as much as possible.
If you use your washing machine from late in the
afternoon until the early hours of the morning, you
will help reduce the electricity board's peak load.
The Delay Timer option helps to organise your
wash cycles accordingly.
If your laundry has to be dried in a tumble dryer,
select a high spin speed. Having the least water
possible in your laundry will save you time and
energy in the drying process.

The European Directive 2002/96/EC on Waste

Electrical and Electronic Equipment, requires that
old household electrical appliances must not be
disposed of in the normal unsorted municipal waste
stream. Old appliances must be collected
separately in order to optimise the recovery and
recycling of the materials they contain and reduce
the impact on human health and the environment.
The crossed out "wheeled bin" symbol on the
product reminds you of your obligation, that when
you dispose of the appliance it must be separately
collected.
Consumers should contact their local authority or
retailer for information concerning the correct
disposal of their old appliance.

11

Care and maintenance

GB

Cutting off the water or electricity

supply

To recover any objects that have fallen into the prechamber:

Turn off the water tap after every wash. This will
limit the wear of your appliance's water system
and also prevent leaks.

1. remove the plinth at

the bottom on the front
side of the washing
machine by pulling from
the side with your
hands (see figure);
2. unscrew the lid
rotating it anticlockwise (see figure): a little
water may trickle out.
This is perfectly normal;
3. clean the interior
thoroughly;
4. screw the lid back on;
5. reposition the panel,
making sure the hooks
are securely in place
before you push it onto
the appliance.

Unplug your appliance when cleaning it and during

all maintenance operations.

Cleaning your appliance

The exterior and rubber parts of your appliance can
be cleaned with a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.

Caring for your appliance door and

drum
Always leave the appliance door ajar to prevent
unpleasant odours from forming.

Cleaning the pump

The washing machine is fitted with a self-cleaning
pump that does not require any maintenance.
Sometimes, small items (such as coins or buttons)
may fall into the pre-chamber that protects the
pump, situated in the lower part of the same.

 Make sure the wash cycle has ended and unplug

the appliance.

Checking the water inlet hose

Check the water inlet hose at least once a year. If
you see any cracks, replace it immediately: during the
wash cycles, water pressure is very strong and a
cracked hose could easily split open.

 Never use hoses that have already been used.

How to clean the detergent dispenser

Disassembly:
Press lightly on the large
button on the front of the
detergent dispenser and
pull it upwards (fig. 1, 2).

Cleaning:
Then clean the dispenser under a tap (fig. 3) using an
old toothbrush and, once the pair of siphons inserted in
the top of compartments 1 and 2 (fig. 4) have been pulled
out, check whether the same are not clogged and then
rinse them.

Fig. 1

Fig. 2

12

Fig. 3

Reassembly:
Do not forget to reinsert the
pair of siphons into the special housings and then to
replace the dispenser into
its seat, clicking it into place
(fig. 4, 2 and 1).

Fig. 4

Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see Assistance),
make sure that the problem cannot be not solved easily using the following list.

GB

Problem:

Possible causes / Solutions:

The washing machine does not

switch on.

The appliance is not plugged into the socket fully, or is not making contact.
There is no power in the house.

The wash cycle does not start.

The appliance Lid is not shut properly.

The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delayed start has been set (see Personalisation).

The washing machine does not

take in water (the indicator light
for the first wash cycle stage
flashes rapidly).

The water inlet hose is not connected to the tap.

The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.

The washing machine

continuously takes in and drains
water.

The drain hose is not fitted at a height between 65 and 100 cm from
the floor (see Installation).
The free end of the hose is under water (see Installation).
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and contact the Assistance Service. If the
dwelling is on one of the upper floors of a building, there may be problems
relating to water drainage, causing the washing machine to fill with water
and drain continuously. Special anti-draining valves are available in shops
and help to avoid this inconvenience.

The washing machine does not

drain or spin.

The wash cycle does not include draining: some wash cycles require
the drain phase to be started manually.
The Reduced creases function has been activated: To complete the
wash cycle, press the START/PAUSE button (Personalisation).
The drain hose is bent (see Installation).
The drainage duct is clogged.

The washing machine vibrates a

lot during the spin cycle.

The drum was not unlocked correctly during installation (see Installation).
The washing machine is not level (see Installation).
The washing machine is trapped between cabinets and walls (see Installation).

The washing machine leaks.

The water inlet hose is not screwed on properly (see Installation).

The detergent dispenser drawer is blocked (for cleaning instructions, see
Care and maintenance).
The drain hose is not fixed properly (see Installation).

The START/PAUSE indicator light

(orange) and the function
indicator lights flash rapidly.

Switch off the machine and unplug it, wait for approximately 1 minute
and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.

There is too much foam.

The detergent is not suitable for machine washing (it should display the
text for washing machines or hand and machine wash, or the like).
Too much detergent was used.

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Assistance
Guarantee

GB

12 Months Parts and Labour Guarantee

Your appliance has the benefit of our manufacturers guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
-

The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.

The guarantee does not cover:

-

Damage resulting from transportation, improper use, neglect or interference or as a result

of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.

THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on
you registering your appliance with us and the parts being fitted by one of our authorised engineers.
There will be a charge for our engineer's time. To activate the extra parts warranty on your
appliance, simply call our registration line on 0870 6092094 (ROI 01 230 0800).
Extended

Guarantees

We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08709 088 088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08709 066 066 (ROI 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will
replace your machine or, if you prefer, give you your money back.

14

After Sales Service

GB

No one is better placed to care for your Hotpoint appliance during the course of its
working life than us - the manufacturer.

Essential Contact Information

Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1100 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08709 066 066
Republic of Ireland: 0818 313 413
www.hotpointservice.co.uk
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08709 07 7 07 7
Republic of Ireland: 0818 313 413
www.hotpointservice.co.uk
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 0870 6092094
Republic of Ireland: 01 230 0800
www.hotpointservice.co.uk
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17

 Recycling & Disposal Information

As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
separately to ensure that the appliance can no longer be plugged into a mains socket, and the door
cannot be locked shut.

15

195072326.00
07/2008 - Xerox Business Services

GB

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