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    Survey Questionnaire: Name (Optional)

    Uploaded by

    Leya Lei
    The document is a survey questionnaire asking respondents about their experience with Starbucks' customer service. It collects information like age, gender and occupation. It asks respondents to rate their satisfaction with Starbucks' employee flexibility, loyalty and product knowledge on a scale. It also asks them to rate if they agree with problems like lack of communication skills, long wait times or inaccurate information. Finally it asks them to rate Starbucks representatives on attributes like efficiency, courtesy and knowledge and provide any suggestions to improve products or customer service.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Survey Questionnaire: Name (Optional)

    Uploaded by

    Leya Lei
    130 views2 pages
    The document is a survey questionnaire asking respondents about their experience with Starbucks' customer service. It collects information like age, gender and occupation. It asks respondents to rate their satisfaction with Starbucks' employee flexibility, loyalty and product knowledge on a scale. It also asks them to rate if they agree with problems like lack of communication skills, long wait times or inaccurate information. Finally it asks them to rate Starbucks representatives on attributes like efficiency, courtesy and knowledge and provide any suggestions to improve products or customer service.

    Original Description:

    Questionnaire

    Original Title

    Survey Questionnaire

    Copyright

    © © All Rights Reserved

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    The document is a survey questionnaire asking respondents about their experience with Starbucks' customer service. It collects information like age, gender and occupation. It asks respondents to rate their satisfaction with Starbucks' employee flexibility, loyalty and product knowledge on a scale. It also asks them to rate if they agree with problems like lack of communication skills, long wait times or inaccurate information. Finally it asks them to rate Starbucks representatives on attributes like efficiency, courtesy and knowledge and provide any suggestions to improve products or customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    130 views2 pages

    Survey Questionnaire: Name (Optional)

    Uploaded by

    Leya Lei
    The document is a survey questionnaire asking respondents about their experience with Starbucks' customer service. It collects information like age, gender and occupation. It asks respondents to rate their satisfaction with Starbucks' employee flexibility, loyalty and product knowledge on a scale. It also asks them to rate if they agree with problems like lack of communication skills, long wait times or inaccurate information. Finally it asks them to rate Starbucks representatives on attributes like efficiency, courtesy and knowledge and provide any suggestions to improve products or customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Survey Questionnaire

    Dear Respondents,
    Please help us by taking a few minutes to tell us about the service that you have
    received so far from Starbucks. Any information you will give will be treated with utmost
    confidentiality. We appreciate your time and effort in answering this questionnaire.
    Name (optional):___________________________________________________________

    Age: ______

    Gender: Male

    Female

    Occupation:
    ______________________________________________________________
    Educational Attainment: _____________________________________________________
    Civil Status: ____________

    Instructions: Please put a check mark on the appropriate box for your answer.
    1. How would you assess the quality of customer service of Starbucks in terms of:
    Very
    Very Satisfied

    Satisfied

    Dissatisfied
    Dissatisfied

    1.1. Flexibility of employees


    1.2. Loyalty
    1.3. Product knowledge
    2. What problems have you encountered in the customer service of Starbucks in terms
    of:
    Agree
    2.1.

    Lack

    of

    Disagree

    communication

    skills
    2.2. Long waiting time
    2.3. In Accuracy of information
    3. Please rate Starbucks customer service representative on the following attributes:

    Very
    Very Satisfied

    Satisfied

    Dissatisfied
    Dissatisfied

    3.1. Efficiency
    3.2. Courtesy
    3.3. Attentiveness
    3.4. Clear communication
    skills
    3.5. Knowledge

    of

    the

    product
    3.6. A calming presence
    4. At what rate will you give the Store customer service?
    Very
    Very Satisfied

    Satisfied

    Dissatisfied
    Dissatisfied

    5. Do you have any suggestion for improving Starbucks product and the customer
    service?
    ___________________________________________________________
    ________________________________________________________________
    ________________________________________________________________
    ________________________________________________________________
    _______________________

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