ZRA_TaxOnline_User_Manual_Sign_Up_v1.

Zambia Revenue Authority

TaxOnline Project
User Manual
Web Portal - Sign Up
September, 2013

Version 1.0

1
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Contents

1. INTRODUCTION ................................................................................................................................... 5
2. TAXPAYER SIGNUP OVERVIEW ..................................................................................................... 6
3. NAVIGATION OF SIGNUP ................................................................................................................... 7

2
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

List of Figures

Figure 1: Home Page .................................................................................................................................... 7

Figure 2: Signup Screen ............................................................................................................................... 8
Figure 3: Confirmation Screen ...................................................................................................................... 9
Figure 4: User Detail Screen ......................................................................................................................... 9
Figure 5: Confirmation Screen ...................................................................................................................... 9
Figure 6: OTP Filling Screen ....................................................................................................................... 10
Figure 7: Confirmation Screen .................................................................................................................... 10
Figure 8: Terms and Conditions Screen ..................................................................................................... 11
Figure 9: Confirmation Screen .................................................................................................................... 12
Figure 10: Final Submit Screen and Confirmation ...................................................................................... 13

3
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

List of Tables

Table 1: Description of Labels ...................................................................................................................... 8

Table 2: Description of Buttons ..................................................................................................................... 8

4
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

1. Introduction

The Zambia Revenue Authority (ZRA) has launched a web portal with URL: http://www.zra.org.zm.This
web portal offers different kind of information on all Taxes in Zambia.
The portal offers major functionalities such as:

e-Services like e-Registration, e-Returns, e-Amendment, e-Communication, e-Payment and also

other e-Services for Motor Vehicle Registration, Driving Permit, and Stamp Duty.

News, updates, circulars and notifications

Search functionality
Tracking the status of various applications online

Using virtual keyboard for entering password

FAQs, Query posting and replying

Subscribe/view RSS feeds

5
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

2. Taxpayer Signup Overview

On successful registration of taxpayer with the department, a randomly generated passcode is sent to the
taxpayer in registration notice and/or email. This passcode is required for account creation on web portal.
Steps for account creation:

Taxpayer selects the create account / signup link for taxpayers on web portal.

To proceed with creation of account on web portal taxpayer is required to enter the following:
Taxpayer identification number.
Passcode
Registration effective date
Also taxpayer has to accept the terms and conditions before proceeding. Taxpayer has to print these
terms and conditions and produce the signed copy of these terms and conditions to the department within
10 days of applying online for account creation.

After the taxpayer has provided above details correctly taxpayers demographic details are
displayed on screen in view only mode along with the following mandatory fields in editable
mode:
First Name
Last Name
Email Id
Mobile number
On successful submission of the above inputs on web portal taxpayers account creation request
is forwarded to the web portal admin for approval. Admin may approve / reject the request based
on the details provided by taxpayer and signed terms and conditions copy.
Taxpayer is notified of the approval / rejection via email. In case of approval email also contains
login id and a randomly generated password for the taxpayer to login on web portal.
At the first login, taxpayer is prompted to change the password and set a security question. Web
portal prompts for the following inputs;
Old password
New password
Confirm New Password
Security Question
Security Answer
Confirm Security Answer
The password entered by the taxpayer is evaluated by the web portal as weak, medium or strong. Web
portals password policy link is also provided alongside.
After successful submission of above details web portal displays a success message to the
taxpayer and prompts the taxpayer to login again with the changed password.

6
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

3. Navigation of Signup
To Sign-Up as registered user to use e-Services on Web Portal:
1. Go to the ZRA Website i.e. http://www.zra.org.zm
2. Click the link New User in left menu of homepage as shown in Figure 1.

Click on New User

Figure 1: Home Page

New screen displaying the details required to be filled by the taxpayer for registering on the web portal is
displayed as shown in Figure 2.

7
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Enter TPIN here

Enter Effective date of Registration here

Enter Pass Code here

Figure 2: Signup Screen

Following table explains the data to be filled in fields for new user signup:
Table 1: Description of Labels

Sr. No Label Type Data Type Action to be performed

1. TPIN Numeric Enter your TPIN

2. Effective date of Registration Date Enter your Date of Registration

3. Pass Code Characters Enter Pass Code written in your Ack Receipt

Table 2: Description of Buttons

Sr. No Button Description

1. Submit Submit the details.

2. Back Back from current page

3. Enter the details and click the Submit button after which below Figure 4 is displayed.

8
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Figure 3: Confirmation Screen

4. Click OK after which the below Figure 4 is displayed containing all the details of the user has
filled during registration.

Enter your Email ID

Enter your Mobile No

Figure 4: User Detail Screen

5. Enter email id and mobile number in the screen on which taxpayer wants to receive OTP.

6. Click the button Register for OTP after which an alert message is displayed as shown in below
Figure 5.

Figure 5: Confirmation Screen

7. Click OK to proceed further or Cancel to return on previous screen.

9
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

8. After submitting, system opens a screen asking for OTP received on email and on mobile as
shown in Figure 6.

9. Provide OTP received on email and OTP received on mobile.

Enter OTP received on email

Enter OTP received on mobile

Figure 6: OTP Filling Screen

10. Click the Verify OTP button and an alert will be generated by the system for confirmation.
11. Click OK to continue or Cancel to return on previous screen as shown in Figure 7.

Figure 7: Confirmation Screen

New screen as shown in Figure 8 is displayed showing terms and conditions. Taxpayer must agree to
the terms and conditions in order to Signup on the Web Portal.
12. Select the check box in front of I Agree to the terms and Conditions and click the Submit
button as shown in Figure 8.

10
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Click this check box

Click on Submit to submit the form

Figure 8: Terms and Conditions Screen

System generates an alert for confirmation of whether you want to comply all terms and conditions.

11
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Figure 9: Confirmation Screen

13. Click the OK button to agree and submit else Cancel button to stay on previous screen.
(Figure 9)

When you click the OK button, your details are submitted and Figure 10 is displayed.The taxpayer
details goes to ADMIN for approval and as soon as ADMIN approves the taxpayer will receive an email
with login credentials.

12
 ZRA_TaxOnline_User_Manual_Sign_Up_v1.0

Figure 10: Final Submit Screen and Confirmation

Important Points to be kept in mind:

The fields having * are mandatory.
Before Signing Up on the website you need to have TPIN first.
You need to accept Terms and Conditions by checking the form to submit your details to Signup.

13