Using Business Model Canvas
Using Business Model Canvas
Using Business Model Canvas
ABSTRACT
There has been considerable discussion and debate about the ability to teach
entrepreneurship. And while this debate seems to have ended with a resounding yes (Henry, Hill
and Leitch, 2005a, 2005b) there are still many unanswered questions. Even traditional
management scholars (Drucker, 1985) recognize the uniqueness of the discipline and encourage
an appropriate pedagogy to support that discipline. The same can be said for the true disciples
of the field of entrepreneurship (Kuratko, 2005; Katz, 2003).
Most recently, however, this discussion has turned to, not whether we can teach
entrepreneurship, but rather are we teaching it the right way. Neck and Greene (2011) called for
a re-evaluation of pedagogy to focus on teaching entrepreneurship from a methods approach.
Instead of dismissing the ability to teach entrepreneurship, the authors provided a warranted
call for pedagogical improvements. The purpose of this paper is to provide further
encouragement and support for not only this concept, but to offer a methods approach in
teaching financial methods in entrepreneurship classes. Specifically, financial issues that surface
using the business model canvas will be addressed and pedagogical recommendations will be
provided.
INTRODUCTION
Many faculty members in the field of Entrepreneurship give very little thought to the
relevance and efficacy of teaching the concepts of entrepreneurship in higher education. We, a
priori, assume away the controversy that has existed for a number of years. We know it is an
important concept, our students seem excited, and sometimes we even bring upon us resentment
and the wrath from other academics from other disciplineswhich we interpret as we must be
doing something right. Recently, however, our framework of complacency was called to task by
two of the disciplines leaders in entrepreneurial pedagogy (Neck and Greene, 2011). The
authors challenged the fields academic community to begin approaching our teaching from a
methods perspective. It was clearly and carefully pointed out that:
The current approaches to entrepreneurship are based on a world of yesterdaya world where precedent
was the foundation for future action, where history often did predict the future. Yet
entrepreneurship is about creating new opportunities and executing in uncertain and even currently
unknowable environments (p. 55)
covered in finance has been slow in progressing to keep up with this phenomenon. While
understanding ratio analysis and financial statements is relevant, issues facing the startup are
much more diverse and should be addressed from a methods approach as well.
The purpose of this paper is to operationalize the method approach of teaching
entrepreneurship as supported by Neck and Greene through the use of the Business Model
Canvas specifically as it relates to how we teach financial issues in entrepreneurship. The
approach of using the Business Model Canvas meets the six characteristics as defined by Neck
and Greene in that it: provides a set of transferable skills and techniques for new venture
creation; students walk away with a toolkit applicable for all startups; is founded on and
reinforces the creative problem solving process; relies on iterations for optimal results;
encourages experimentation; and is practiced again and againnot just in one class but across
the curriculum.
LITERATURE REVIEW
methods approach (Neck and Greene, 2011) these competencies may include: opportunity
recognition, creative problem solving, effecting change, innovating, or adaptation to name a few.
There are many others that have called for a different approach to teaching
entrepreneurship and others that have avowed that it cannot be taught. In one very
comprehensive study on entrepreneurial education, Solomon, Duffy and Tarabishy (2002)
strongly contend that teaching entrepreneurship is different that teaching other business school
subject matter. According to these authors, students must be competent in subject matter focused
on starting a business rather than managing a business. These students must also be able to thrive
in an environment of uncertainty and use the latest technologies to mitigate this ambiguity.
While Mwasalwiba (2010) contends that as a body of knowledge, entrepreneurship
education should be built on a foundation of a common theoretical framework and there exists
a lack of alignment. According to this author the answer is not to teach exactly the same subject
matter, but to at least agree to some commonalities that art taught by all using the same
framework.
In a follow-up to his well-recognized study in 2002 (Solomon et.al.), Solomon (2007)
further suggested that the challenge to educators will be to craft courses, programs and major
fields of study that meet the rigors of academia while keeping a reality-based focus and
entrepreneurial climate in the learning experience environment.
All of this discussion and debate clearly points to a need for better teaching methods. Few
programs have truly embraced the methods approach of teaching entrepreneurship which offers
tremendous opportunities in advancing the discipline and the student outcomes across the nation.
While there are many ways of moving to this more inclusive process, this paper focuses on the
use of the Business Model Canvas as a means to this end in the area of finance.
The Business Model Canvas is a tool that was created by Alexander Osterwalder to help
reach his aspiration to change the way people design, test, and build strategies and
businesses[with the intent of] bringing the best conceptual tools out there online and making
them so useful, practical and attractive that no business person can resist (Business Model
Alchemist Blog). Even with its considerable acceptance, however, Osterwalder (2012b) has
found that there is a disparity in the sophistication levels of users. He has described these levels
of sophistication as:
Level 0 Strategy The Oblivious: Focus on products/value propositions alone rather than
the value proposition AND the business model.
Level 1 Strategy The Beginners: Use the Business Model Canvas as a checklist.
Level 2 Strategy The Masters: Outcompete others with a superior business model
where every one of the business model building blocks reinforces each other (e.g. Nintendo Wii,
Nespresso, Dell).
Level 3 Strategy The Invincible: Continuously disrupt themselves while their business
models are still successful (e.g. Apple, Amazon.com). (Business Model Alchemist Blog)
in the practitioner side, recent activity is being seen on the academic side as well (Solaimani &
Bouwman, 2012; Lindgren, 2012).
As suggested by Solaimani and Bouwman (2012), there are many theoretical concepts
and ontologies but few have utilized these frameworks for strategic purposes. This omission has
perpetuated the lack of alignment between strategic what to do and the operational how to do
it (p. 655). The Kaufman Foundation recognized this omission in the space occupied by SMEs
and funded a major project to use this process to support innovation (Lindgren, 2012). Even the
United States Association of Small Business & Entrepreneurship (USASBE) got on board at its
last annual conference to hold special workshops of the increased use of the tool.
The purpose of this paper is not to re-teach the business model but rather to demonstrate
how the methods approach is appropriate to using the business model in teaching new techniques
in financial modeling.
The business model canvas (http://businessmodelgeneration.com/canvas) is becoming
increasingly prevalent as a pedagogical tool in the field of entrepreneurship. As defined by Alex
Osterwalder and Yves Pigneur in their book Business Model Generation: A Handbook for
Visionaries, Game Changers, and Challengers, a business model describes the rationale of how
an organization creates, delivers, and captures value.
The business model is composed of nine building blocks, positioned in such a way that
each block is adjacent to the blocks it most influences, and vice versa. On a more macro level,
the blocks are positioned to mimic the functionality of the human brain, with the blocks on the
left Key Activities, Key Resources, Key Partnerships and Cost Structure driven by logic, the
blocks on the right Customer Segments, Customer Relationships, Channels and Revenue
Streams dictated by emotion, and the Value Proposition block being the equilibrium point.
In a similar vein, the blocks toward the top of the canvas are more abstract and
qualitative, while the blocks toward the bottom are more specific and quantitative. Of course the
bottom line is the most outwardly finance driven: Revenue Streams and Cost Structure.
Key performance indicators (or KPI) are measurements that are used to evaluate the
success of a proposed business model. What-if analysis is the systematic process of changing one
assumed KPIs value to see how that change affects the outcome of other assumptions in the
model. The key learning outcomes of using a financial model in conjunction with a business
model include the following:
1. Understanding the components of, and developing, a validated financial ask to support a
proposed business model.
2. Understanding the working capital structure, cash position, and capital burn rate of a
proposed business model.
3. Understanding the organizational resource needs to meet a proposed business model.
4. Understanding the cost structure of a proposed business model.
5. Understanding the true customer acquisition cost, life time value of a customer, and the
relationship between the two in a proposed business model.
Four of the nine business model canvas blocks can be associated with fifteen core KPIs
that allow for the stated learning outcomes.
Channels
Five distinct channel phases are considered in the Channels Building Block, whether
owned or partnered, direct or indirect:
1. Awareness
2. Evaluation
3. Purchase
4. Delivery
5. After Sales
Each of these five phases is crucial to consider when completing the canvas, and several
have direct impact on the Cost Structure Building Block. For example, Awareness and
Evaluation tactics directly contribute to Customer Acquisition Costs. Purchase, Delivery and
After Sales tactics may directly contribute to Cost of Goods Sold.
However, the most viable and measurable KPIs regarding the Channel Building Block
involve the Awareness and Evaluation channel phases, as they allow us to understand the
strategy for customer acquisition. The two KPIs for the Channel Building Block are:
1. Reach to Lead Conversion Rate. This percentage shows the expected conversion of
individuals targeted from Awareness to Evaluation. Those potential customers reached
must be identifiable, even if in aggregate numbers. To convert that individual to a lead,
that individual must be identifiable and have connected, even in a small way, such as
providing an email address on a website, with the company.
2. Lead to Customer Conversion Rate. This percentage shows the expected conversion of
leads to paying customer, Evaluation to Purchase.
The table below demonstrates the relationship between Dave McClures Product Marketing
for Pirates: AARRR! Framework (http://500hats.typepad.com/500blogs/2007/06/internet-
market.html), also adopted into Steve Blanks Startup Owners Manual, to the measurable Reach
to Lead to Customer framework, to the KPIs explained above.
Acquisition Reach
Reach to Lead
Conversion
Activation Lead
Customer
Acquisition Cost
(CAC)
Retention
Lead to
Customer
Conversion
Referral
Revenue Customer
Revenue Streams
The Revenue Streams Building Block allows students to develop strategy for collecting
cash from each targeted Customer Segment. The three KPI for the Revenue Streams Building
Block are:
3. Price, Average or Monthly Collections. The dollar amount of average revenue collected,
per purchase, from a customer.
4. New or Reacquired Customers. This percentage indicates the actual number of new or
required customers for a month. If billed monthly, the customer is not new nor
reacquired, but retained. If a customer is not automatically billed every month, they are
considered reacquired with each purchase.
5. Monthly Retention Rate. This percentage indicates the customers retained from month to
month. If automatically billed monthly, we would expect this number to approach 100%.
If a business relies on new or reacquired customers for each purchase, we would expect
this number to approach 0%.
Key Resources
The Key Resources Building Block allows students to communicate the most important
assets required to allow the business model to function as proposed. Typically, this would
include Physical, Intellectual, Human and Financial. The Financial resources will be determined
in the completion of a Financial Model. The Intellectual resources will be covered in the Cost
Structure Building Block. The Physical and Human resources are covered by the two KPIs that
follow:
6. Employee Count. The actual number of full-time equivalents employed by the firm
during the month.
7. Fixed Assets. The actual dollar amount of fixed assets on a firms balance sheet during
the month.
Cost Structure
The Cost Structure Building Block allows students to inventory the infrastructural costs
incurred to operate the proposed business model. The remaining eight KPIs are all elements of
the Cost Structure Building Block, and follow:
8. Cost of Goods Sold. The actual dollar amount of cost to produce and sell a product.
Dividing this dollar amount by sales will produce a Cost of Goods Sold percentage.
9. Customer Acquisition Costs. The dollar amount spent on all marketing efforts for the
month. This number can be analyzed by dividing it by Reach, to determine Cost per
Reach, Leads, to determine Cost per Lead, or Customers, to determine the Cost per
Customer.
10. Payroll Expenses. The actual dollar amount spent in compensating the Employee Count.
11. Other Operating Expenses. The actual dollar amount of Operating Expenses, other than
Payroll Expenses.
12. Days Receivables Turn. The average number of days to collect upon Accounts
Receivable.
13. Days Inventory Turn. The average number of days inventory is held before sale.
14. Days Payables Turn. The average number of days to pay on Accounts Payable.
15. Additional Capital Required. Also known as a buffer, an additional amount of capital
requested in a financing proposal to cover miscalculations or unforeseen costs.
These fifteen KPI can also be distributed into three elements of a minimum viable financial
model, with additional benefit derived from being aligned more easily with a standard business
plan.
Marketing
Operations
Funding
THE MARKETING
The primary marketing tasks for translating a business model to a financial model include:
After completing the primary tasks, students can then make hypotheses regarding their
optimized strategies regarding the six marketing KPIs.
THE OPERATIONS
Operations, or the cost expression of operations, very often follow revenues during the
first year of a startup. For example, employees will be hired as needed or as can be afforded.
Cost of goods sold also has its own set of considerations regarding availability, pricing and terms
of inventory that may also fluctuate with revenues.
For most student projects, benchmarks exist for costs, including those from the United
States Census Bureau and through the RMA Annual Statement Studies.
THE FUNDING
When the cost of operations is removed from the revenue captured through marketing,
the students will have discovered the core of their financial ask cash required to cover
operational costs. In addition, however, they will also need to take into account the timing of
cash in and outflow. Considering this final piece will provide students with their operating cash
requirements.
Above and beyond the day-to-day cash required, most business also require pre-launch
fixed asset and soft costs. Soft costs can include deposits, legal fees, etc. They may also wish to
add cash reserves to their financial ask to buffer any unforeseen issues.
CONCLUSION AND VALUE PROPOSITION
Teaching entrepreneurship as a method requires going beyond understanding, knowing, and talking; it
requires using, applying, and acting. Entrepreneurship requires practice (Neck and Greene, 2012,
p. 62).
In this paper first identified the need for teaching entrepreneurship from a methods
approach as opposed to relying simply on approaches that are slowly seeing their relevancy
diminish. Next an overview of Osterwalders and Pigneurs (2010) book Business Model
Generation was provided. Lastly, an example of how finance could be incorporated into
entrepreneurial education was provided. While there are many ways to operationalize the
methods approach, the financial example provided in this paper would meet the six requirements
specified by Neck and Greenit provides a set of transferable skills and techniques for new
venture creation; students walk away with a toolkit applicable for all startups; is founded on and
reinforces the creative problem solving process; relies on iterations for optimal results;
encourages experimentation; and is practiced again and again.
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