Asean Travel Tourism

ASEAN Travel & Tourism
ASEAN Tourism Strategic Plan 2011-2015

ASEAN Tourism Marketing Strategy 2012-2015
ASEAN Travel & Tourism Competitiveness Report 2012
Data as of July 2012
Photo from aseanwatch.org, ASEAN Logo from http://www.aseansec.org
MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 1
Association of Southeast Asian Nations (ASEAN)
Photo from aseanwatch.org, ASEAN Logo from http://www.aseansec.org

VISION
By 2015, ASEAN will provide an increasing number of visitors to the region
with authentic and diverse products, enhanced connectivity, a safe and
secure environment, increased quality of services, while at the same time
ensuring an increased quality of life and opportunities for residents through
responsible and sustainable tourism development by working effectively with
a wide range of stakeholders.
Responsible and Sustainable Tourism Development
All strategic directions and actions in the ATSP are guided by responsible and sustainable
tourism principles recognizing the significant role that tourism plays in poverty reduction,
climate change, gender and minority issues, capacity building, cultural preservation and natural
conservation.
Source: ASEAN Secretariat 2011

Strategic Directions & Actions
1 2 3
Strategic Directions
Develop experiential regional Strategically increasing the Enhancing and accelerate

products and creative quality of services and travel facilitation and ASEAN
marketing and investment human resources in the connectivity
strategies region
1.1 Develop and implement a 2.1 Develop a set of ASEAN

3.1 Advocate for a single visa for
tourism marketing strategy for tourism standards with a the ASEAN region
the ASEAN region certification process
Strategic Actions
1.2 Develop experiential and 2.2 Implement the Mutual 3.2 Work with other ASEAN
creative regional/sub regional Recognition Arrangement (MRA) bodies to expand connectivity
circuits and packages together on ASEAN tourism professionals through air, water, rail and
with investment strategies and its requirements ground transportation
1.3 Enhance the external relation 2.3 Provide opportunities for

policies and procedures of ASEAN increase knowledge and skill
tourism development

Strategic Direction 1: Actions & Activities
Develop experiential regional products and creative marketing and investment strategies
1.2 Develop experiential and

1.1 Develop and implement a 1.3 Enhance the external
creative regional/sub regional
tourism marketing strategy for relation policies and procedures
the ASEAN region circuits and packages together of ASEAN tourism
with investment strategies
Public relation policy and program

ASEAN tourism marketing strategy Nature-based tourism
to promote the ASEAN NTOs*
Policies and procedures for

Market research group Cultural and heritage tourism
cooperating with dialogue partners
Policies and procedures for

Community-based tourism cooperating with international
organizations
Communication systems and
Cruise tourism and river-based
policies for communicating with
tourism
private sector stakeholders
Reducing barriers and encouraging

investment in product development
Source: ASEAN Secretariat 2011 *ASEAN NTOs = National Tourism Organizations

Strategically increasing the quality of services and human resources in the region
2.1 Develop a set of ASEAN 2.2 Implement the MRA on 2.3 Provide opportunities for
tourism standards with a ASEAN tourism professionals increase knowledge and skill
certification process and its requirements development
ASEAN green hotel standard Policies and procedures for the

Human resource development
development for capacity building
programs for housekeeping division
ASEAN homestay standard programs
Human resource development

ASEAN public toilet standard programs for front office, food and Yearly human resource
beverage services, food production, development plan based on
ASEAN spa services standard travel agencies and tour operation regional priorities
division
ASEAN tourism security and safety
guidelines Monitor the tourism labor market
situation in each ASEAN member
ASEAN tourism to address the state
climate change issue

Enhancing and accelerate travel facilitation and ASEAN connectivity
3.2 Work with other ASEAN bodies to expand

3.1 Advocate for a single visa for the ASEAN
region connectivity through air, water, rail and ground
transportation
Identify and clearly define land-based, air and maritime

Continue to work towards a single visa for the region by
obstacles and opportunities to increase connectivity
identify obstacles and opportunities
into and within the region
Define the case for and advocate the implementation Ensure the adoption and implementation of ASEAN
of an e-visa system NTO* priority activities
Explore the possibility for innovative visa arrangements

that facilitate travel
Source: ASEAN Secretariat 2011 *ASEAN NTOs = National Tourism Organizations

Tourism Marketing Strategy 2012-2015
Photo from aseanwatch.org, Southeast Asia Logo from http://www.southeastasia.org/

Strategic Objectives
To ensure that there are an increased number of international visitors traveling to
Southeast Asia and visiting more than one country.
To determine how the ASEAN NTOs*, using their resources, can contribute to the overall
positioning of the region as a preferred destination.
To ensure that the power of tourism as a development tool is recognized and incorporated
into a marketing approach that will be directed at meeting specific social, economic and
cultural goals.
To guide budgetary decisions related to positioning the region and various dimensions of
the travel experience.
To work effectively together to promote travel within the region under the theme ASEAN
for ASEAN (Intra-ASEAN Visitors)
*ASEAN NTOs = National Tourism Organizations Source: ASEAN Secretariat 2012

ASEAN Targets Market Segments
Generic & Experiential Creative Adventure Extended, long Business

mass travel travel travel travel stay travel related travel
Sightseeing Health tourism

Museums Housing
Extreme tourism Meetings
Spas
Food
Art galleries Food
Culinary tourism
Shopping Adventure
Cultural tourism Incentives
tourism
Festivals Insurance
Community-based
Visiting family
tourism
Music Car rentals
Urban tourism Community-
Spas Conventions
based tourism
Ecotourism
Handicraft Maids and drivers
Entertainment
Volunteer tourism
Gap year tourism Exhibitions
Urban Marine-based Performing arts Healthcare
experiences tourism

ASEAN Strategic Market Development
2012 2013 2014 2015

ASEAN for Experiential Adventure Extended Stay
ASEAN Market Market Markets
China and Creative Business
India Market Markets Travelers

Products Development & Implementation
The regional experiences and products will take the
Clusters Trails form of circuits, clusters, trails and packages. The
emphasis of the development process must always
be on what is unique to the region. The product and
experience development process will be organized
Circuits Packages around themes and stories.
Product Development Implementation

The Product Development Working Group (PDWG) will identify products and experiences that
1 can be packaged into circuits, clusters and trails in keeping with the ATSP and the marketing
strategy.
Based on the scheduled in the market segment development the PDWG will provide the
2 products and experiences to the Marketing Communication Working Group (MCWG) for
promotion purposes
The PDWG & MCWG will work together to agree on the specifics of each product and
3 experiences. Both working groups will consult with the relevant stakeholders and partners.

The ASEAN Brand
ASEAN Tagline and Logo

http://www.southeastasia.org/
Accessed 13 July 2012

ASEAN Major Distribution Channels
The website is critical to the success of the overall

marketing and promotion effort. Both ASEAN and NTOs
Interactive websites can work effectively together to ensuring the
Website quality and timeliness of the content.
An appropriate e-Marketing approach will

allow the region to target specific interest
groups with a great deal of accuracy and
E-Marketing a minimal level of funding.
Imbed the ASEAN tagline and logo in

Piggy backing on the all of NTOs campaigns, collaterals and
activities of the websites
NTOs Promote individual sites or attractions
countries and tie to the larger
regional context
Work together to promote the region
by distribute ASEAN collateral

Measure of Success: International Arrivals
Tourist Arrivals in ASEAN during 2009-2015
120,000,000
107,381,527
99,733,838
100,000,000 92,722,389
86,048,671
Actual Forecast
79,247,283
80,000,000 73,740,988
65,680,630
60,000,000 In the regional level, international

arrivals is the only measurement that
carries any type of credibility.
40,000,000
Finer grained measurements of social
and cultural impacts will require
20,000,000 investment and involvement
on the part of the NTOs.
0
2009 2010 2011 2012 2013 2014 2015

Implementation Activities and Timeline

ASEAN Travel & Tourism Competitiveness 2012

Measuring Travel & Tourism Competitiveness
Travel & Tourism Competitiveness Index (TTCI) is a comprehensive index that

aims to measure the factors and policies that make it attractive to develop the
Travel & Tourism (T&T) sector in different countries.
Select tourism and economic indicators for ASEAN members, 2011
Source: World Economic Forum 2012

Travel & Tourism Competitiveness Index
The Structure of the TTCI and the allocation of the 14 pillars
Travel & Tourism Competitiveness Index
Subindex B: Subindex C:
Subindex A:
T&T business environment and T&T human, cultural, and natural
T&T regulatory framework
infrastructure resources
Policy rules and regulations Air transport infrastructure Human resources
Environment sustainability Ground transport infrastructure Affinity for Travel & Tourism
Safety and security Tourism infrastructure Natural resources
Health and hygiene ICT infrastructure Cultural resources
Prioritization of Price competitiveness in

Travel & Tourism the T&T industry

Subindex A:
Policy rules and regulations Captures the extent to which the policy environment is conducive
to the development
Measures the stringency of the governments environmental

Environment sustainability regulations in each country, as well as the extent to which they
are actually enforced
Takes into account the costliness of common crime and violence,
Safety and security the prevalence of terrorism, and the incidence of road traffic
accidents
Health and hygiene Assesses the quality and availability of heath and sanitation
infrastructure
Prioritization of Measures to what extent the government has in place a vision for
Travel & Tourism developing the T&T sector and makes the sector a priority

T&T business environment and infrastructure
Subindex B:
T&T business environment and infrastructure
Air transport infrastructure Measures both the quantity and quality of air transport
infrastructure
Ground transport Measures both the quantity and quality of ground transport
infrastructure infrastructure
Measures the quality of infrastructure that is either tourism-

Tourism infrastructure specific or particularly relevant for tourism, namely, density of
hotel rooms and ATMs and presence of car rental companies
ICT infrastructure Assesses uptake of different information and communication

technologies (ICT), an important enabler of T&T development
Price competitiveness in Measures the relative costliness of a destination

The T&T industry

T&T human, cultural, and natural resources
Subindex C:
T&T human, cultural, and natural resources
Human resources Assesses the general health of the population and the quality and
availability of education and training
Affinity for Travel & Tourism Measures the extent to which a country and society are open to
tourism and foreign visitors
Natural resources Captures the quality of a countrys natural heritage and richness,
as well as its efforts to preserve it
Cultural resources Assesses the quality of a countrys cultural heritage and richness

ASEAN countries TTCI 2011 rankings
TTCI rank*, score and GDP per capita
67th 10th
35th
41st
74th
80th
94th
109th
Source: World Economic Forum 2012 *Rank out of 139 economies

ASEAN TTCI 2011 rankings by Pillars

ASEAN TTCI 2011 scores by Pillars

Overview Performance of ASEAN countries
Singapore leads the ASEAN and is also the best-performing
advanced economy outside Europe and North America.
Cambodia is ASEANs worst performer.
Malaysia and Thailand do comparatively well across the board.
At the regional level, the common strengths include price
competitiveness, affinity for T&T and the prioritization of T&T.
Natural resources and cultural heritage also relatively strong.
Common weaknesses include environmental sustainability,
health and hygiene, tourism infrastructure and ICT
infrastructure.
ASEAN does better than the average performance of the full
sample of 139 countries covered by the index.

Pillar 1: Policies and regulations
Pillar 1 Singapore Malaysia Thailand Brunei Indonesia Vietnam Philippines Cambodia
Rank* 1 21 76 120 88 67 70 132
Score 6.0 5.1 4.4 3.7 4.2 4.4 4.4 3.4

*Rank out of 139 economies
Singapore is on top among the 139 economies.
Only Malaysia and Vietnam feature in the top half of the ranking.
Cambodia is the lowest-ranked ASEAN country.
Most counties spare no efforts in developing their travel & tourism
sector.
The institutional framework for doing business remains difficult.
ASEAN will need to improve performance in other compartments of
their institutional framework.
Source: World Economic Forum 2012 *Remark Best Worst

Pillar 2: Environmental sustainability
Rank 41 64 97 136 127 115 94 82
Score 4.9 4.6 4.2 3.6 3.9 4.1 4.2 4.3

ASEAN countries perform so poorly in this dimension.
Best-ranked Singapore is only 41st.
Malaysia (64th) is the only other country in the top half of the ranking,
while Brunei (136th) ranks nearly last.
Environmental protection has not emerged as a key priority in ASEAN.
The environmental regulation perceived as rather lax.
Many countries in ASEAN are still neglecting sustainability aspect in
their development.

Pillar 3: Safety and security
Rank 13 83 94 23 72 68 109 79
Score 6.1 4.5 4.4 5.7 4.7 4.8 4.1 4.6

ASEAN countries show a mixed picture in this pillar.
Singapore ranks 13th, followed by Brunei (23rd).
The overall scores are generally high, so a low rank does not mean that
a country is unsafe.
The region is safer than a number of destinations in the rest of the
developing Asia, and most places in Latin America and Africa.
ASEAN countries should improve safety and security within their
territories, which be benefits not only the T&T sector but also the
overall investment climate and the entire society.

Pillar 4: Health and hygiene
Rank 55 75 80 70 115 89 97 133
Score 5.2 4.5 4.4 4.7 2.6 4.1 3.8 1.5

Singapore is ASEANs best-performing country, while the situation is
worrisome in Cambodia.
In Cambodia, Indonesia, the Philippines, and Vietnam, access to safe
drinking water is not yet universal.
Poor health and hygiene standard, coupled with a hot and humid
climate, results in a high prevalence of communicable diseases, such as
Hepatitis, Dengue fever, Malaria, and Tuberculosis.
Health care infrastructure remains underdeveloped in several
countries, and access to it is difficult.
Traveling to areas outside the main tourist attractions raises some
health concerns, especially in Cambodia and the Philippines.

Pillar 5: Prioritization of travel and tourism
Rank 2 46 38 127 15 107 70 13
Score 6.4 4.8 4.9 3.3 5.7 4.0 4.5 5.8

ASEAN countries score relatively high on this pillar.
Singapore ranks 2nd overall, followed by Cambodia (13th) and Indonesia
(15th).
The degree of prioritization is also high in Thailand and Malaysia.
The performances of the Philippines, Vietnam, and Brunei are
disappointing.
Government prioritization of T&T sector tends to be high across ASEAN.
Tourism promotion has always been a cornerstone of ASEANs Travel &
Tourism strategy.
Performance is less compelling with regard to actual government
spending on T&T.

Pillar 6-7: Air and ground transportation and connectivity
Rank 14 34 23 41 58 85 80 113
Score 5.0 4.2 4.5 4.0 3.3 2.7 2.8 2.3
Rank 2 36 56 49 82 77 114 103
Score 6.6 4.6 4.1 4.2 3.2 3.3 2.8 3.0

Except Singapore, the state of infrastructure in ASEAN varies from

satisfactory to bleak.
Infrastructure represents the weakness aspect of ASEANs performance
in the TTCI.
Infrastructure is underdeveloped, especially in Cambodia, while basic
infrastructure is sometime lacking in the Philippines, Indonesia, and
Vietnam. The situation is more satisfactory in Thailand and Malaysia.

Pillar 8: Tourism infrastructure
Rank 33 74 40 91 116 110 98 131
Score 5.1 3.6 4.9 2.8 2.0 2.1 2.6 1.4

The tourism-specific infrastructure is relatively weak in several ASEAN
countries.
Only Singapore (33rd) and Thailand (40th) feature in the top half in this
pillar.
The contrast between countries is particularly large in the terms of
hotel infrastructure.
Thailand leads in the number of major car rental companies with 6 of
the 7 companies operate there.
The number of ATMs accepting Visa cards, represent financial
infrastructure development, is generally limited in ASEAN, except in
Singapore.

Pillar 9: ICT infrastructure
Rank 20 52 81 47 96 67 98 123
Score 5.2 3.7 2.9 3.9 2.5 3.2 2.5 1.9

Singapore ranks 20th in this pillar and the gap is wide with the rest of
the region.
High cost, slow speeds, and technical limitations remains significant
obstacles to widespread adoption of mobile internet in most countries.
Internet uptake beyond business use remains limited, except Singapore
and Malaysia.
ASEANs ICT Master Plan 2015 proposes specific measures to improve
digital connectivity and to bridge the digital divide, which include
creation of an ASEAN broadband corridor and Internet exchange
network.

Pillar 10: Price competitiveness
Rank 29 3 15 1 4 16 20 31
Score 5.1 5.6 5.2 5.8 5.6 5.2 5.2 5.1

ASEAN achieves a remarkable and consistent group performance in this
pillar.
This area is where member countries earned some of their best scores,
higher than 5.0, with Brunei ranks first overall.
ASEAN is an affordable destination by international standards, which
for some travel categories confers a major competitive advantage.
The average price for the first-class hotel accommodation is among the
cheapest in Indonesia, Thailand, Malaysia and the Philippines.
The price of hotel room in Singapore is about the same as in the United
States, Japan, Hong Kong, Australia, and the Untied Kingdom.

Pillar 11: Human resources
Rank 2 37 74 47 51 72 86 109
Score 6.1 5.2 4.8 5.1 5.0 4.9 4.7 4.3

Singapore ranks 2nd
overall in this pillar and leads ASEAN by a wide
margin.
The eight ASEAN countries under review are close to achieving
universal enrollment in primary school.
The situation is less impressive fro secondary school. Enrollment is
universal in Singapore and Brunei, while enrollment in Cambodia is
near the bottom.
ASEAN achieves mixed results in the quality of education. Singapore
ranks an impressive first out of all countries, followed by Malaysia.
Human resources represent a key aspect of ASEANs strategy to
develop the T&T sector, in particular mobility and training.

Pillar 12: Affinity of travel and tourism
Rank 12 17 24 78 121 87 65 21
Score 5.7 5.4 5.3 4.5 4.2 4.5 4.6 5.3

The performance of ASEAN countries in this pillar is mixed, due to very
different degree of tourism openness.
Tourism openness measures tourism expenditures and receipts as a
percentage of GDP. The more tourists received and the more residents
traveling abroad, the more tourism-ready a society is.
Singapore is the most open of ASEAN countries, with combined tourism
expenditures and receipts equivalent to 13.7% of its GDP.
The attitude of the population towards visitors is very welcoming across
ASEAN.
The extension of business trip recommend is also high in ASEAN with
the exception of Brunei.

Pillar 13: Natural resources
Rank 96 22 21 38 17 51 70 53
Score 2.6 4.5 4.6 4.0 4.7 3.6 3.3 3.5

With the exception of Singapore (94th), ASEAN countries all feature in
the top half of the rankings in this pillar.
The region is home to 12 of the worlds 211 UNESCO natural World
Heritage sites, 23 of the 580 UNESCO biosphere reserves, and 2 of the
worlds 34 biodiversity hotspots.
Several measures of pollution and environmental quality is still not well
aware. The very popularity of a site, if not well managed, can lead to its
degradation or destruction.
Sustainable tourism promises that nature is better protected and
maintained, the tourist experience is enhanced, and the local economy
benefits as a result.

Pillar 14: Cultural resources
Rank 30 33 32 91 39 36 76 111
Score 3.9 3.8 3.9 1.8 3.5 3.6 2.2 1.6

The richness of ASEAN countries cultural heritage is beyond doubt, but
it seems that those countries are not particularly successful at
showcasing it.
There are only 19 UNESCO cultural World Heritage Sites in the entire
ASEAN region. The Philippines is home to 3 sites, which one of them is
on the List of World Heritage in Danger. The 19 sites account for only
2.5% of the 753 cultural heritage sites listed worldwide.
Singapore does remarkably well being the most popular destinations
for international exhibitions and fairs with an average of 129 recurring
events, followed by Thailand and Malaysia. The excellent connectivity
and good infrastructure of those three countries contribute to making
them popular venues for large-scale events.

References
ASEAN Secretariat (2012). Tourism Marketing Strategy (ATMS)
2012-2015. Jakarta: ASEAN.
ASEAN Secretariat (2011). ASEAN Tourism Strategic Plan 2011-2015.

Jakarta: ASEAN.
World Economic Forum (2012). The ASEAN Travel & Tourism

Competitiveness Report 2012: Fostering Prosperity and Regional
Integration Through Travel and Tourism. Geneva: World Economic
Forum.

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ASEAN Travel & Tourism

ASEAN Tourism Strategic Plan 2011-2015

ASEAN Tourism Strategic Plan 2011-2015

Photo from aseanwatch.org, ASEAN Logo from http://www.aseansec.org

Responsible and Sustainable Tourism Development

Source: ASEAN Secretariat 2011

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 3

Develop experiential regional Strategically increasing the Enhancing and accelerate

1.1 Develop and implement a 2.1 Develop a set of ASEAN

1.3 Enhance the external relation 2.3 Provide opportunities for

Source: ASEAN Secretariat 2011

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 4

1.2 Develop experiential and

Public relation policy and program

Policies and procedures for

Policies and procedures for

Reducing barriers and encouraging

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 5

ASEAN green hotel standard Policies and procedures for the

Human resource development

Source: ASEAN Secretariat 2011

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 6

3.2 Work with other ASEAN bodies to expand

Identify and clearly define land-based, air and maritime

Explore the possibility for innovative visa arrangements

Source: ASEAN Secretariat 2011 *ASEAN NTOs = National Tourism Organizations

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 7

Photo from aseanwatch.org, Southeast Asia Logo from http://www.southeastasia.org/

*ASEAN NTOs = National Tourism Organizations Source: ASEAN Secretariat 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 9

Generic & Experiential Creative Adventure Extended, long Business

Sightseeing Health tourism

Source: ASEAN Secretariat 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 10

2012 2013 2014 2015

Source: ASEAN Secretariat 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 11

Product Development Implementation

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 12

ASEAN Tagline and Logo

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 13

The website is critical to the success of the overall

An appropriate e-Marketing approach will

Imbed the ASEAN tagline and logo in

*ASEAN NTOs = National Tourism Organizations Source: ASEAN Secretariat 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 14

60,000,000 In the regional level, international

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 15

Source: ASEAN Secretariat 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 16

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 17

Travel & Tourism Competitiveness Index (TTCI) is a comprehensive index that

Select tourism and economic indicators for ASEAN members, 2011

Source: World Economic Forum 2012

MICE Intelligence Thailand Convention & Exhibition Bureau (Public Organization) 18

Policy rules and regulations Air transport infrastructure Human resources

Safety and security Tourism infrastructure Natural resources

Health and hygiene ICT infrastructure Cultural resources

Prioritization of Price competitiveness in