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Deped Command Center 2016

This document appears to be a template for logging inquiries to the SHS Help Desk. It collects information such as the specialist handling the inquiry, contact details of the inquirer, issues or concerns raised, intended school of enrollment, case details, resolution, and escalation path if unresolved. The form is used to track inquiries for follow-up and routing to the appropriate internal team for resolution when needed.

Uploaded by

Eljay Altura
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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42 views11 pages

Deped Command Center 2016

This document appears to be a template for logging inquiries to the SHS Help Desk. It collects information such as the specialist handling the inquiry, contact details of the inquirer, issues or concerns raised, intended school of enrollment, case details, resolution, and escalation path if unresolved. The form is used to track inquiries for follow-up and routing to the appropriate internal team for resolution when needed.

Uploaded by

Eljay Altura
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Name Of Case Medium of Inquirer's Full

Specialist/Officer Contact Details


Communication Name
of the Day

Please ask for the contact details


(Surname, First (Call, SMS, Please state the name
of the stakeholder
(mobile number/phone number/email
address, etc.) of the stakeholder in case
Name, Middle Email, Walk in, (caller/walk-in/email
sender/SMS senter,
there is a follow-up query from them,
so we can get in touch with them again.
Initial) Social Media) etc.) FORMAT for mobile number: 09xx-xxx-
xxxx

3
3

4
City/Municipality/ Is this your first time to How did the caller learn
of the SHS Help Dest
Province call the SHS Help Desk? number?

Please spell ou the


city/municipality/province Please ask this question. If yes, proceed
where the stakeholder to filling out the form. If not, please Social Media (Facebook/Twitter),
resides. Do not use refer to the data sheet of calls taken Radio announcement, TV
abbreviation. Example: during the day (this can be viewed by announcement, Webisite,
Binangonan, Rizal or the volunteers). This is to avoid multiple Other______
Quezon City, Metro data entry.
Manila
Issues / Concerns Raised

This section is REQUIRED. Please tick off appropriate


circle. You can choose more than one, if applicable.
Senio HS Junior HS Grade 1 - 6 Kindergarten
Track & Program Offerings
Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings


Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings


Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits
Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings


Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings


Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns
What is the name
of the SHS
Name of
Other issues raised where the
Concern
child intends
to enroll?

Answer this portion if the issue REQUEST/


raised by the stakeholder/caller
does not fall on the checklist COMPLAINT/
provided before this column. QUERY

PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:
PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:
CASE LEVEL Brief Description of
the Case

LEVEL 1 - Answerable by FAQs/policy, easily closed at the end of


inquiry/converation; Please input summary of
LEVEL 2 - Situations, cases, or queries that can be best issues/concerns raised to give context.
If escalated to other levels, please
handled by the RO/DO or CO focal person; provide information on which specific
LEVEL 3 - Complex questions, cases or complaints that command it was referred/
may require deliberation

Level 1 (Routine Cases)


Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)


Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)


Level 2 (Unique Cases)
Level 3 (Complex Cases)
Level 1 (Routine Cases)
Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)


Level 2 (Unique Cases)
Level 3 (Complex Cases)
CASE RESOLVED?

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

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