Arris Tm1602a Userguide

Touchstone TM1602 Telephony Modem
Users Guide
Get ready to experience the Internets express lane! Whether youre checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone. the Touchstone TM1602 Telephony Modem brings it all to you
faster and more reliably, all while providing toll quality Voice over IP telephone serv-
ice.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/ofce Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Conguring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone TM1602 Telephony Modem Users Guide
Export Regulations
Safety Requirements
FCC Part 15
RF Exposure
Industry Canada Compliance
For Mexico
European Compliance
Getting Started
About Your New Telephony Modem
Whats in the Box?
Items You Need
Getting Service
System Requirements
Recommended Hardware
Windows
Linux/other Unix
About this Manual
Ethernet Connection
What About Security?
Installing and Connecting Your Telephony Modem
Front Panel
Rear Panel
Mounting the Telephony Modem
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Modem
Making Ethernet Connections
Making Telephone Connections
Requirements
How to use this chapter
TCP/IP Conguration for Windows XP
TCP/IP Conguration for Windows 7
TCP/IP Conguration for MacOS X
Setting up Your Computer to Use the Telephony Modem
Wiring Problems
Indicator Lights for the TM1602
Indicator Lights: Normal Operation
Indicator Lights: Startup Sequence
Telephony Modem Start Up Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-
ited.
ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS).
ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to
provide notication of such revision or change.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-
chantability and tness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any
time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-
tice.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to
refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of
others.
Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.
Release 16 Standard 1.3 July 2014

Getting Ethernet
Safety Started Installation Conguration Usage Troubleshooting Glossary
Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualied personnel only!
CAUTION
Double pole/Neutral fusing
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Modem.
The Telephony Modem is designed to be connected directly to a telephone.

Connecting the Telephony Modem to the homes existing telephone wiring
should only be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Do not use spray cleaners or aerosols on the Telephony Modem.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents
or cleaning agents shall be used.
Touchstone TM1602 Telephony Modem Users Guide 3

Getting Ethernet
Avoid using and/or connecting the equipment during an electrical storm, to

avoid risk of electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition
source (i.e. heat registers, space heaters, replaces, etc.).
Use only power supply and power cord included with the equipment.
Equipment should be installed near the power outlet and should be easily
accessible.
The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specied in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
When the Telephony Modem is connected to a local computer through Eth-
ernet cables, the computer must be properly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turers specications.
Ensure proper ventillation. Position the Telephony Modem so that air ows
freely around it and the ventillation holes on the unit are not blocked.
Do not mount the Telephony Modem on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.

Getting Ethernet
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressly approved by the party re-
sponsible for compliance could void the users authority to operate the equipment.
Warning: Changes or modications to this equipment not expressly approved by

the party responsible for compliance could void the users authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with mini-
mum distance of 7.9 inches (20cm) between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other an-
tenna or transmitter.

Getting Ethernet
Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada. To reduce potential radio interference to other users, the an-
tenna type and its gain should be so chosen that the equivalent isotropically radi-
ated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standard(s). Oper-
ation is subject to the following two conditions: (1) this device may not cause in-
terference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or
device must accept any interference, including interference that may cause some
unwanted operation of the equipment.

Getting Ethernet
European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-

tional, Inc., 3871 Lakeeld Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed

by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Modem the Directive re-
quires that this product must not be disposed as unsorted mu-
nicipal waste, but rather collected separately and disposed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Par-

liament and of the Council of 27 January 2003 on the restriction of the
use of certain hazardous substances (RoHS) in electrical and elec-
tronic equipment.

Getting Ethernet
Getting Started
About Your New Telephony Modem
The Touchstone TM1602 Telephony Modem is DOCSIS compliant with the follow-
ing features:
Speed: much faster than dialup or ISDN service; up to sixteen times faster
than DOCSIS 2.0 cable modems
Connectivity: supports Ethernet connection
Flexibility: provides two independent lines of telephone service as well as
high speed data
Compatibility:
Data services: DOCSIS 3.0 compliant and backward-compatible with
DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your
cable company)
Telephony services: PacketCable 1.5 or 1.0 compliant
Whats in the Box?

Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
Telephony Modem
Power Cord
Ethernet Cable (CAT5e)
End User License Agreement

Getting Ethernet
Items You Need

If you are installing the Telephony Modem yourself, make sure you have the fol-
lowing items on hand before continuing:
Telephony modem package: see Whats in the Box? for a list of items in
the package.
Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Modem. The coax should
be long enough to reach from your Telephony Modem to the nearest cable
outlet.
Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Modem.
Coax Cable
Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws.
Information packet: your cable company should furnish you with a packet
Phone Cable containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.

Getting Ethernet
Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
Do you have any special system requirements or les that I need to down-
load after I am connected?
When can I start using my Telephony Modem?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?

Getting Ethernet
System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and conguring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from
your cable company. Telephone service requires that the cable company has Packet-
Cable support.
Recommended Hardware
The following hardware conguration is recommended. Computers not meeting this

conguration can still work with the TM1602, but may not be able to make maxi-
mum use of TM1602 throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Ethernet connection: Windows XP, Windows Vista, Windows 7 or Windows 8
MacOS
Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or

MacOS X
Linux/other Unix
Ethernet connection: Hardware drivers, TCP/IP, and DHCP must be enabled in the
kernel

Getting Ethernet
About this Manual

This manual covers all of the different TM1602 models. Your model may not have
all of the capabilities outlined in this manual. To determine which model you have
purchased, refer to the image at the left. The model number is on the label afxed
to the Telephony Modem.
Model
Number
www.arrisi.com/legal
Ethernet Connection
Ethernet is a standard method of connecting two or more devices into a Local Area
Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet
hardware or you want to share the Telephony Modem connection with several com-
puters.
Note: To connect two or more computers to the Ethernet port, you will need a
hub or broadband router (available at computer retailers).
The Telephony Modem package comes with a 4-foot (1.2m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Modem
directly to a computer, or to an Ethernet hub or broadband router with a cross-over
switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required
for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Ethernet Cable

Getting Ethernet
What About Security?

Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet usersincluding the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your systems security:
Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
Keep your email program updated with the latest security patches. In addi-
tion, avoid opening email containing attachments, or opening les sent
through chat rooms, whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or le-sharing services over your Telephony Modem.
Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
Use the cable companys mail servers for sending email.
Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. If you have an open proxy, your
cable company may suspend your account to protect the rest of the net-
work.

Getting Ethernet
Installing and Connecting Your

Telephony Modem
Before you start, make sure that:
You have contacted your cable company and veried that they provide data
and telephone service using standard DOCSIS technology.
You have all the Items You Need.
Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should congure the Telephony
Modem automatically. You need only follow the instructions in this section to install
and connect the Telephony Modem.
CAUTION
Risk of equipment damage
Only qualied installation technicians should connect the Telephony
Modem to house wiring. Incumbent telephone service must be physi-
cally disconnected at the outside interface box before making any con-
nections.

Getting Ethernet
Front Panel
A C E The front of the Telephony Modem provides the following indicators.
A Tel 2: indicates status of telephone line 2.
B Tel 1: indicates status of telephone line 1.
US
On
Pow
Tel
Tel
/DS
line
2
er
C Online: indicates Internet data transmission status.
D US/DS: indicates upstream/downstream connectivity.
TM1602
E Power: indicates whether AC power is available to the unit.
Rear Panel
B D
The rear of the Telephony Modem has the following connectors and controls:
A Tel 1 (grey): connector for the rst phone line.
B Tel 2 (grey): connector for the second phone line.
C Reset button: resets the Telephony Modem as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
D Ethernet connector (yellow): for use with a computer or home network LAN
connection.
A B C D E F
E Cable: connector for the coax cable.
F Power: connector for the power cord.
Tel 1 Tel 2 Reset Ethernet Cable

10/100/1000

Getting Ethernet
Mounting the Telephony Modem

You can either mount the Telephony Modem on a wall or place it on a desktop. For
wall-mount applications, you can mount the Telephony Modem with the indicators
facing upward (vertical) or to the side (horizontal).
Tools and Materials
For wall-mounted installations, make sure you have the following tools and mate-
rials before proceeding:
for mounting on drywall: Two 1/4 (6mm) drywall anchors (not included),
two #6 x 1.5 (38.1 mm) self-tapping panhead screws (not included), and
a drill with 1/4 (6mm) bit (not included)
for mounting on plywood or studs: two #6 x 1.5 (38.1 mm) self-tapping
panhead wood screws (not included)
screwdriver (at-blade or Phillips, depending on what kind of screws you
use)
Location
There are a number of factors to consider when choosing a location to install your
Telephony Modem:
Is an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough that extension cords are not required.
Is a cable jack available? For best performance, keep the number of split-
ters between the jack and cable drop to a minimum. Each splitter attenuates
(reduces) the signal available to the Telephony Modem.
Can you easily run cables between the Telephony Modems location and the
phones?
If you are connecting devices to the Ethernet port, can you easily run cables
between the Telephony Modems location and the device?

Getting Ethernet
Instructions
Wall-mounting instructions
Note: When mounting the Telephony Modem on drywall, try to position the
Telephony Modem so at least one of the screws is fastened to a stud.
This may prevent the Telephony Modem from pulling out of the wall in
the future. To prevent overheating of the Telephony Modem, do not block
Step 1 Step 2 the ventilation holes on the sides of the unit.
1 Position the Telephony Modem on the surface where you intend to mount it.
Orient the Telephony Modem with the indicator lights facing up or right, as
desired.
2 Drill two holes, 4 inches (102 mm) apart, in the correct locations for the
mounting screws.
3 If using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8 (3 mm) between the screw head and
the wall. If not using anchors, just drive the screws.
Step 3 Step 4 4 Slip both mounting slots (in the back of the Telephony Modem) over the
screws, then slide the case down until the narrow end of the keyhole slot
contacts the screw shaft.
5 Proceed to Connecting the Telephony Modem.
Desktop mounting instructions

1 Position the Telephony Modem so that:
air ows freely around it
the back faces the nearest wall
it will not fall to the oor if bumped or moved
the ventilation holes on the side of the unit are not blocked
2 Proceed to Connecting the Telephony Modem.

Getting Ethernet
Connecting the Telephony Modem

WARNING
Risk of injury or equipment damage
Connecting the Telephony Modem to the homes existing telephone
wiring should only be performed by a professional installer. Physical con-
nections to the previous telephone provider must be removed and the
wiring must be checked; there must not be any voltage. Cancellation of
telephone service is not adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony Modem.
1 Connect one end of the coax cable to the cable outlet or splitter, and the
A B C D E F
other end to the Telephony Modems Cable connector (E). Tighten the con-
nections by hand, then tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Modem.
2 Insert the plug from the power cord into the Power connector on the Tele-
phony Modem (F) and insert the power cord into a convenient AC outlet.
The Power light on the front of the Telephony Modem lights up, then ashes
10/100/1000
once (refer to the Indicator Lights table for your model). See Troubleshoot-
ing if the Power light does not turn on.
Making Ethernet Connections

3 Connect one end of the yellow Ethernet cable to the yellow port on the back
of the Telephony Modem labeled Ethernet 10/100/1000, (D) and the other
end to the Ethernet port on a computer, hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included
in the Telephony Modem package.
Making Telephone Connections

4 Connect one end of the telephone cable to one of the grey telephone ports
on the back of the Telephony Modem (A or B). Connect the other end to the
telephone.

Getting Ethernet

If your computer is equipped with a LAN card providing an Ethernet connection,
you may have to congure your computers TCP/IP settings. The steps that follow
will guide you through setting your computers TCP/IP settings to work with the
Telephony Modem.
Requirements
Make sure you have the following before attempting to congure your Ethernet con-
nection:
Computer with:
one of: Windows XP, Windows Vista, Windows 7, Windows 8, or MacOS
X
Ethernet interface
Ethernet cable (supplied)
IP address, subnet, gateway, and DNS information for installations not using
DHCP
How to use this chapter

The following list shows the procedures for modifying the TCP/IP settings on the
computer. The procedure is slightly different depending on the operating system
that you are using. Please ensure you are using the correct steps for the operating
system on your computer. Follow the links below for instructions to congure your
Ethernet connection on your operating system.
Note: For Windows 8 and Windows Vista, use the Windows 7 procedure.
They are very similar.

Getting Ethernet

Follow these steps to congure the Ethernet interface on a Windows XP operating
system.
TCP/IPv6 Note: This procedure shows the conguration of TCP/IPv4. TCP/IPv6

is not installed or enabled by default in Windows XP. If your cable
provider rerquires TCP/IPv6 you must rst install and enable it on your
Windows XP system. Refer to Microsoft support materials on Windows
XP for installation instructions. Once installed and enabled, follow this
same conguration example, but select TCP/IPv6 at the appropriate
step.
1 From the computer, select Start > Settings > Control Panel and double-
click Network Connections in the Control Panel.
The Network Connection window displays a list of LAN connections and as-
sociated network adapters.
2 Double-click the local area connection to be used for your devices network
connection.
The Local Area Connection Status widow displays.
3 Click Properties.
4 Select TCP/IP by clicking it one time. Then click Properties.
5 Click the General tab. Then click Obtain an IP address automatically
and click OK.
6 Click OK to accept the new settings, and OK again to close the Properties
window.
7 You may have to restart your computer in order for your computer to obtain
a new IP address from the network.

Getting Ethernet

Follow these steps to congure the Ethernet interface on a Windows 7 operating
system.
1 Open the Windows 7 Control Panel.
2 Click Network and Internet.
3 Click Network and Sharing Center.
4 Click Local Area Connection to open the Status window.
5 Click Properties to open the Properties window.
6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to
congure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, select Internet Pro-
tocol Version 6 (TCP/IPv6) and click Properties to congure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
7 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-
cally and Obtain DNS server address automatically, unless instructed
otherwise by your cable provider.
8 Click OK to accept the newe settings and close the Properties window. Then
click Close to back out of the remaining setup screens.

Getting Ethernet

Follow these steps to congure the Ethernet interface on a MacOS X operating sys-
tem.
1 Open System Preferences, either by choosing System Preferences from the
Apple menu or by clicking the System Preferences icon in the dock.
2 Click the Network icon.
3 Choose Automatic from the Location drop-down menu, and Built-in Eth-
ernet from the Show menu.
4 Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.
If your cable provider requires TCP/IPv6, go to step 8.
5 Choose Using DHCP from the Congure IPv4 menu.
6 If necessary, click the Renew DHCP Lease button.
7 Close the System Properties application.
TCP/IPv4 conguration is completed.
8 If you are using TCP/IPv6, click Congure IPv6 near the bottom of the pre-
vious window.
9 Choose Automatically from the Congure IPv6 drop-down menu and click
OK.
10 Close the System Properties application.

Getting Ethernet

This chapter describes the controls and features available on the Touchstone Tele-
phony Modem, and covers basic troubleshooting procedures.
Setting up Your Computer to Use the Telephony Modem
Setting up Your Computer to Use the

Telephony Modem
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
Wiring Problems
If the Telephony Modem begins ashing all its lights for more than 10 seconds, this
indicates a problem with the telephone wiringthe red and green wires may be
shorted (touching), or there may be undesired voltage on the lines. If this pattern
persists for more than 10 seconds, disconnect the telephone lines from the Tele-
phony Modem, then call a wiring technician for assistance.

Getting Ethernet

The Touchstone Telephony Modem has indicator lights to assist in troubleshooting.
Indicator Lights: Normal Operation
TM1602
er
The following table shows light patterns during normal operation. If colors are not
Pow er indicated, they do not affect the status.
Pow
/DS
US
/DS
US On
line
1
Tel
lin e
On 2
Tel
1
Tel
2
Tel

Getting Ethernet
Ethernet
Mode Power US/DS Online Tel 1/Tel 2
(rear panel)
Green LED On = Com-

puter with 1 Gbps port Yellow1 =
connected Connected to
the Internet
Amber LED On = Com- (high speed) On =
puter with 100 Mbps/10 On = Internet On-hook
Green1 =
Mbps port connected Available
Connected to
AC Power Good On Flash =
the Internet
Amber/Green LED Off = Internet Off-hook
(ultra-high
Flash = Computer not available
speed)
activity Off = disabled
Flash = Not
Both LEDs Off = Com- connected to
puter not the Internet
connected
No AC Power Off Off Off Off Off
Firmware (normal
On (normal operation) Flash On
Upgrade operation)
Note 1: Your cable company may congure the Telephony Modem to always display
the US/DS indicator in green regardless of the connection speed or swap
the meaning (speed indication) of yellow and green.

Getting Ethernet
Indicator Lights: Startup Sequence

The following table shows the Telephony Modem light patterns during each phase
of the startup sequence. There are two phases of startup; the Telephony phase and
the cable modem phase. Both are outlined below.
Telephony Modem Start Up Sequence
Power, Telephone
US/DS, Description
Online 1 2
Off Off Off No power to Cable Modem
Flash Flash Flash Power-on Self Test
Cable Modem Start Up Sequence Begins
Retrieving telephone network in-

On Flash Off
formation
Retrieving telephone line informa-
On Off Flash
tion
On Flash Flash Activating telephone service
Normal Operation Begins
Note: The US/DS indicator ashes yellow during startup, and turns green if
the Telephony Modem establishes an ultra-high speed connection. For
some cable companies these colors may be reversed.

Getting Ethernet
Cable Modem Start Up Sequence
The following table shows the start-up sequence for the cable modem portion of the
Telephony Modem. Indicator color is not important.
US/DS Online Description
Slow Flash
Off Downstream acqusition in progress
(1/second)
On
(until Upstream
Off Downstream acquisition completed
acqusition
starts)
Fast Flash
Off Upstream acquisition completed
(3/second)
Slow Flash
(during acqusition)
Upstream acqusition completed,
On
ready for service
On (when modem IP
address obtained)

Getting Ethernet

Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem
as if you power cycled the unit. You may need to reset the Telephony Modem if you
are having problems connecting to the Internet. Using this button will be rare.
Use a pointed non-metallic object to press this button. The photo to the left shows
the location of the Reset button. The Reset button is recessed to prevent acci-
dental resets.
10/100/1000

Getting Ethernet
Troubleshooting
The Telephony modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in rmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Check the outlet by plugging in another device (such as a lamp).
Finally, check the fuse or circuit breaker panel.
Im not getting on the Internet.
It may take over 30 minutes to establish a connection the rst time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged into AC power and connected
to the cable system.
Check the front panel lights:

The Power and Online lights should be on.
If the Power light blinks for more than 30 minutes, call your cable com-
pany for assistance.
Check your cable connections. Connectors should be tight. The coax cable
should not be pinched, kinked, or bent sharplyany of these can cause a
break or short in the cable (you may have to replace the cable). If you have
one or more splitters between the Telephony Modem and CATV outlet, re-
move the splitters and connect the Telephony Modem directly to the outlet.
Proceed to the Ethernet solution (next page) if necessary.

Getting Ethernet
Im not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either

directly or through a rewall, other communications on the LAN may slow
down your connection.
To test your network speed, try an online test such as

http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
I have two computers connected to the Telephony Modem, but only one
can get on the Internet.
Check your cable companys terms of service: they may allow only one com-
puter to connect directly to the Telephony Modem.
I dont have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Modem,

telephone service must have been purchased from the service provider and
congured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
Is the Power LED lit?
If not, check to make sure the Telephony Modem is plugged in and the
outlet has power.

Getting Ethernet
If the LED is lit, go to the next step.

Is the Online LED lit?
If not, check the coax connection at the Telephony Modem and the wall.
Ensure they are connected and tight. If they are and you do not have dial
tone, contact your service provider.
If the Online LED is lit, go to the next step.
Is the Telephone (Tel 1 or Tel 2) LED lit?
If not, phone service has not been provisioned on that line. Contact your
service provider.
If it is blinking, there is a phone off hook somewhere in the house. Find
that phone and hang it up.
If it is lit, go to the next step
Is the phone plugged directly into the Telephony Modem?
Make sure the phone is plugged into the port on the back of the Tele-
phony Modem labeled Tel 1 for line 1, and Tel 2 for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still dont have dial tone, try a
different phone cable. If a new phone and cable do not restore dial tone,
call your service provider.
Is the Telephony Modem plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Port and
plug in a known working phone. If you now have dial tone, the problem
is with the house wiring. Contact your cable company or a qualied
wiring technician to correct the house wiring. If you still do not have dial
tone, contact your service provider.

Getting Ethernet
Glossary
The following is a list of common cable and networking terms.
Category 5e (Cat5e)
A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-
tions. When purchasing Ethernet cables, always look for Category 5e cable.
Coaxial cable (coax)

A thin wire, used to connect your television and Telephony Modem to the
cable TV system. You can buy coax from any electronics retailer and many
discount stores.
CPE
Customer Premise Equipment. This is the equipment that is plugged in to the
telephony modem; typically a computer, hub, or router.
Cross-over
An Ethernet cable used to connect two hubs (or a hub and a cable modem)
together. Also, some Ethernet hubs may have built-in cross-over on one or
more ports (which eliminates the need for a cross-over cable).
DHCP
Dynamic Host Conguration Protocol. An IP protocol used to provide an IP
address and location of services (such as DNS and TFTP) needed by a device
connecting to the network. DHCP allows the cable company to congure your
computers networking software for you.
DNS
Domain Name Service (Server). An IP service that associates a domain
name (such as www.example.com) with an IP address.
Downstream
In an HFC network, the direction from the head-end to the subscriber. Some
older cable documentation may refer to this as the forward path.

Getting Ethernet
DOCSIS
Data Over Cable System Interface Specication. The interoperability stan-
dards used for data communications equipment on an HFC network.
EMTA
Embedded Multimedia Terminal Adapter. An MTA device that is integrated
with a cable modem.
Ethernet
A standard method of connecting two or more computers into a Local Area
Network (LAN).
Euro-DOCSIS
The European version of DOCSIS.
Event
An informational message used for monitoring network status.
F-connector
The type of connector used on coax cable. There are two common types of
F-connector, slip-on and screw-on. Use coax with screw-on connectors for
connecting your Telephony Modem.
Gateway
The device, usually a router, that connects devices on a given IP subnet to
other IP subnets.
Headend
The central ofce in an HFC network. The headend houses both video and
data equipment. In larger cable networks, a master headend often feeds
several remote headends to provide distributed services.
HTTP
HyperText Transfer Protocol.
Hub
A box with several Ethernet connectors. Ethernet hubs provide a common
point of contact for all connected devices.

Getting Ethernet
IP address
A number assigned to your computer by your cable company, used to iden-
tify your computer to other systems on the Internet.
ISDN
Integrated Services Digital Network. A digital telephony standard that pro-
vides communication speeds about twice as fast as standard dialup.
LAN
Local Area Network. A network that allows computers in a single location
(such as a building) to communicate with one another.
LED
Light Emitting Diode. A semi-conductor diode that emits light when current
is passed through it.
MAC address
A number that uniquely identies any device connected to a network. Your
cable company uses your Telephony Modems MAC address to authorize
access to the Internet. The MAC address is printed on a label on the bottom
of your Telephony Modem.
Protocol
A set of rules and formats that determines the communication behavior of
network entities at a given layer.
Proxy
A device or program that stands in between a server (for example, a web
site) and a client (your browser), providing a way to relieve some of the
burden from the server. For example, your cable company may have a web
proxy that keeps copies of popular web pages; the proxy can send you those
pages instead of fetching them directly from the web site, resulting in faster
page loading and less network congestion.
RF
Abbreviation for Radio Frequency. Some literature refers to coax as RF
cable and the connectors as RF connectors.

Getting Ethernet
RJ-11
A standard 2-conductor modular connector, commonly used in North Amer-
ica for connecting telephones.
RJ-45
A standard 8-conductor modular connector, commonly used on Ethernet
cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Splitter
A small box with three cable connectors: one input and two outputs. You
may need a splitter if you have a TV already connected to the cable outlet
that you want to use for your Telephony Modem. You can buy a splitter from
any electronics retailer and most discount stores.
Switched outlet
A power outlet that may be turned on and off using a wall switch. Usually
intended for lamps. Avoid plugging your computer or Telephony Modem into
a switched outlet to avoid disruptions.
TCP/IP
Transmission Control Protocol/Internet Protocol. The protocols used to facil-
itate communications across one or more connected networks.
TDMA
Time Division Multiple Access. A method used by DOCSIS-compliant cable
modems for sending upstream data with minimal interference.
Upstream
The path from a subscriber device to the headend. Some older cable docu-
mentation may refer to this as the return path or reverse path.

Touchstone
TM1602 Telephony Modem
Users Guide
ARRIS Enterprises, Inc. 2014 All rights reserved. No

part of this publication may be reproduced in any form or
by any means or used to make any derivative work (such
as translation, transformation, or adaptation) without
written permission from ARRIS Enterprises, Inc.
(ARRIS). ARRIS reserves the right to revise this publi-
cation and to make changes in content from time to time
without obligation on the part of ARRIS to provide noti-
cation of such revision or change.
ARRIS provides this guide without warranty of any kind,

implied or expressed, including, but not limited to, the im-
plied warranties of merchantability and tness for a partic-
ular purpose. ARRIS may make improvements or changes
in the product(s) described in this manual at any time. The
capabilities, system requirements and/or compatibility with
third-party products described herein are subject to change
without notice.
ARRIS and the ARRIS logo are all trademarks of ARRIS En-
terprises, Inc. Other trademarks and trade names may be
used in this document to refer to either the entities claim-
ing the marks and the names of their products. ARRIS dis-
claims proprietary interest in the marks and names of
others.
Protected under the following U.S. patent: 7,031,435.

Other patents pending.
Release 16 Standard 1.3

July 2014

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Touchstone TM1602 Telephony Modem

Installing and Connecting Your Telephony Modem

Conguring Your Ethernet Connection

Using the Telephony Modem

Release 16 Standard 1.3 July 2014

The Telephony Modem is designed to be connected directly to a telephone.

Touchstone TM1602 Telephony Modem Users Guide 3

Avoid using and/or connecting the equipment during an electrical storm, to

Touchstone TM1602 Telephony Modem Users Guide 4

Warning: Changes or modications to this equipment not expressly approved by

Touchstone TM1602 Telephony Modem Users Guide 5

Industry Canada Compliance

Touchstone TM1602 Telephony Modem Users Guide 6

A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-

As indicated by this symbol, disposal of this product is governed

This product complies with directive 2002/95/EC of the European Par-

Touchstone TM1602 Telephony Modem Users Guide 7

Whats in the Box?

Touchstone TM1602 Telephony Modem Users Guide 8

Items You Need

Touchstone TM1602 Telephony Modem Users Guide 9

Touchstone TM1602 Telephony Modem Users Guide 10

The following hardware conguration is recommended. Computers not meeting this

Ethernet connection: Windows XP, Windows Vista, Windows 7 or Windows 8

Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or

Touchstone TM1602 Telephony Modem Users Guide 11

About this Manual

Touchstone TM1602 Telephony Modem Users Guide 12

What About Security?

Touchstone TM1602 Telephony Modem Users Guide 13

Installing and Connecting Your

Touchstone TM1602 Telephony Modem Users Guide 14

E Power: indicates whether AC power is available to the unit.

Tel 1 Tel 2 Reset Ethernet Cable

Touchstone TM1602 Telephony Modem Users Guide 15

Mounting the Telephony Modem

Tools and Materials

Touchstone TM1602 Telephony Modem Users Guide 16

Desktop mounting instructions

Touchstone TM1602 Telephony Modem Users Guide 17

Connecting the Telephony Modem

Making Ethernet Connections

Making Telephone Connections

Touchstone TM1602 Telephony Modem Users Guide 18

Conguring Your Ethernet Connection

How to use this chapter

Touchstone TM1602 Telephony Modem Users Guide 19

TCP/IP Conguration for Windows XP

TCP/IPv6 Note: This procedure shows the conguration of TCP/IPv4. TCP/IPv6

Touchstone TM1602 Telephony Modem Users Guide 20

TCP/IP Conguration for Windows 7

Touchstone TM1602 Telephony Modem Users Guide 21

TCP/IP Conguration for MacOS X

Touchstone TM1602 Telephony Modem Users Guide 22

Using the Telephony Modem

Setting up Your Computer to Use the

Touchstone TM1602 Telephony Modem Users Guide 23

Indicator Lights for the TM1602

Indicator Lights: Normal Operation