National Small Industries Corporation Limited

Notice Inviting Tender

For
Engaging Expert Consultant(s)
To
Carry out Feasibility Study for
ERP Implementation
At NSIC
 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Sealed Quotations are Invited on behalf The CMD, NSIC Ltd., New
Delhi, for Engaging Expert Consultant(s) To Carry out Feasibility
Study for ERP Implementation at NSIC.

1. Instructions for Bidders

Availability of Tender
The tender document is available on NSIC website
(www.nsic.co.in) in the tender section free of cost.

2. Important Dates
i. Pre-bid meeting date & time: 08-09-2015 15:00hrs
ii. Last date & time for Bid submission: 18-09-2015 15:00hrs
iii. Technical Bid Opening date & time: 18-09-2015 15:30hrs
iv. Financial Bid Opening date & time: On evaluation of the
Technical bid, qualified bidders will be intimated and called for
Financial Bid opening.

NSIC reserves the right to update, amend and supplement the

information in this document including the qualification process
before the last date and time up to the receipt of bids.

The tender document for Engaging Expert Consultant(s) To Carry

out Feasibility Study for ERP Implementation at NSIC may be
downloaded from www.nsic.co.in . Any corrigendum / notification
issued by NSIC, subsequent to invitation of Expression of Interest,
shall be available at www.nsic.co.in

NSIC reserves the right without assigning any reasons to abort/

cancel the whole tender process.
Details of EMD , submission of tender, etc. are indicated elaborately
in the tender document.

Contact Person:-
Sandeep Tomer
Dy. Manager (IT)
National Small Industries Corporation Limited
NSIC Bhawan,Okhla Industrial Estate, Phase III
New Delhi 110020 Tel. 011-26920906
Email: dmit@nsic.co.in

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National Small Industries Corporation Limited

Expression of Interest (EOI)

For
Engaging Expert Consultant(s)
To
Carry out Feasibility Study for
ERP Implementation
At NSIC
 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Contents
Introduction ....................................................................................................................................................... 4
1. Major Schemes & Activities of NSIC ............................................................................................ 4
2. Need for ERP and E-Governance in NSIC .................................................................................. 5
3. Proposed ERP Architecture Diagram for NSIC ......................................................................... 6
4. Broad Scope of Work ......................................................................................................................... 7
5. Expected Outcomes and Deliverables with Time Schedule ................................................ 8
6. Pre-Qualification Requirements (PQR) ...................................................................................... 10
A. General ................................................................................................................................................. 11
B. Organizational Parameters ............................................................................................................ 11
C. Functional Parameter ...................................................................................................................... 12
D. Familiarization with respect to Indian Laws ........................................................................... 12
E. Human Capital Strength ................................................................................................................. 13
F. Financial Prospective ....................................................................................................................... 13
G. Knowledge Management ................................................................................................................ 13
7. Earnest Money and Security Deposit ........................................................................................ 14
8. Important Dates ................................................................................................................................ 15
9. Terms and Conditions ..................................................................................................................... 15
10. Instructions for Bidders .................................................................................................................. 20
10.1 Availability of Tender ................................................................................................................. 20
10.2 Expression of Interest (EOI) Tender Document:............................................................. 20

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Introduction

National Small Industries Corporation Limited (NSIC) is a PSU

established by the Government of India in 1955 to promote and
develop micro, small and medium enterprises (MSMEs) in the country.

NSIC has proved its strength within the country and abroad by
promoting MSMEs through modernization, upgradation of technology,
quality consciousness, strengthening linkages with large medium
enterprises and enhancing exports - projects and products of MSMEs.

NSIC operates through countrywide network of its 166 offices including

07 Technical Centres and 04 Training cum Incubation Centres in the
Country which are well connected with the internet connection, most of
them having leased lines. To manage operations in African countries,
NSIC operates from its office in Johannesburg, South Africa. In
addition, NSIC has set up Training cum Incubation Centres under PPP
mode & with a large professional manpower, NSIC provides a package
of services as per the needs of MSME sector.

One of the key Principles of NSIC is to use Technology to improve

current ways of doing business.

1. Major Schemes & Activities of NSIC

a) Raw Material Distribution
b) Financial Assistance for Raw Material Procurement
c) Single point Registration for Government Purchase
d) Consortia and Tender Marketing
e) Bank Credit Facilitation through tie-up arrangement with Banks
f) Incubation of unemployment youth for setting up of New Micro &
Small enterprises
g) Infomediary Services (B2B & B2C Web Portal for Marketing)
h) Marketing Intelligence
i) Technology Support (Technical Training and Common facility)
j) Infrastructure Support
k) Performance & Credit Rating Scheme

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

l) Marketing Assistance Scheme : Exhibitions and Technology Fairs,

Buyer-Seller meets etc.
m) International Consultancy Services

The corporate profile containing the brief details of above schemes is

enclosed at the end of the document.

2. Need for ERP and E-Governance in NSIC

In order to meet the current challenges for sustaining
competitiveness in the market, there is a need for NSIC to
undertake an ERP and E-Governance implementation. This exercise
will enable NSIC to streamline and standardize the processes across
the organization and to adopt some of the global best practices
being followed in similar organizations.

NSIC proposes to implement Standard ERP solution across all its

field Offices and invites bids from reputed and eligible Experienced
Consultancy Firms offering services as detailed in the Scope of
Work.

Some of the key benefits / objectives of ERP envisaged are:

a) Single version of information to all the stakeholders from
common database.
b) Information available seamlessly and on-demand without manual
intervention with availability of real time data 24x7, which will
lead to improve operational efficiency and tangible business
benefits.
c) Real Time and end-to-end visibility of information on multiple
dimensions (projects, financials, inventory, customer, vendor
database etc.) across NSIC without relying on periodic updates.
d) Management dashboards for monitoring and decision support
systems.
e) Automate and Integrate/ sharing of data/ operational processes
of NSIC activities and reconciliations of various information
(project, financials etc.).
f) Consolidation of data and availability of MIS for multi locations.
g) Changeover from manual disparate systems to multi-functional
ERP.
h) Maintenance of single accounting structure and Consolidation of
financial statements across NSIC Offices.

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

i) Seamless integration, automation and streamlining of various

verticals on a single application.

3. Proposed ERP Architecture Diagram for NSIC

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

4. Broad Scope of Work

The scope of work for consultancy services is broadly enumerated
below. However, certain services though not mentioned here, but are
essential for success of ERP solution across NSIC Offices should be
considered by the Consultant. It is deemed that these will be included
in consultant scope without additional price and time period. Scope of
work would involve (i) System study, (ii) process fine tuning, and
(iii) preparation of a comprehensive Terms of Proposal (ToR) for
software implementation. The details of which are as follows:-.

a) Study of all the existing processes & procedures at NSIC.

b) Study the current MIS report and do the reverse engineering
to achieve the prescribed goals.
c) Study the current data stored using the Business Intelligence
tool.
d) Study the current softwares and identify the gaps between
modules / softwares and suggest integration process with ERP.
e) Develop the system architecture and identify the softwares/
modules that are no longer required, retained or re-
engineered.
f) Propose the methodology for data mining and replacing
modules.
g) Suggest the business inclination tool, migration approach for the
data.
h) Prepare a road map with checklist for phase-wise delivery of
work and milestones to be achieved.
i) Design the change management plan.
j) Suggest the commercially available specialized software based
on the different parameters such as functional specification,
technical specification and licensing.
k) Suggest the deployment methodologies to be used.
l) Make the SRS for any new software/ module to be developed as
per diagramme and in case of customization of the softwares.
m) To provide the criteria and parameters for the Vendor
Evaluation/Selections and preparation of the Tender Document,
Creation of Parameters for short-listing of Vendor. To provide a
list of Vendors to NSIC for development of the packages more
comprehensively and within reasonable budget.
n) Provide NSIC a detailed plan for features like Data storage,
backup, security, maintenance and expansion of ERP for future
etc.

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

o) Identify and suggest the infrastructure requirement for hosting,

network, services level and device requirement.
p) Provide with the total cost and infrastructure cost over the next 5
years comprising of Capital Expenditure and Opertational
Expenditure.
q) The Consultancy Firm must prepare a Preliminary Plan
describing,
i. Material Resources
ii. Manpower required from NSIC and Consultancy firm
iii. Methodologies to be deployed by the Consultancy Firm in
designing, management, coordination, and execution of all
its responsibilities given under the Scope of Work.
r) To make a Presentation to NSIC Management for Software
Requirement Specification (SRS) and Phase wise implementation
of the ERP Project.

5. Expected Outcomes and Deliverables with Time Schedule

The total duration for carrying out the aforesaid study encompassing the
scope of work as defined at Sl.No. 4 above would be 11 weeks from the
date of release of work order.

Sl. Expected Outcome Deliverable Time

No. Frame
Expert/Consultant Agency would submit
5.1 a) Gap Analysis 04 weeks
a requirement analysis and Gap analysis Report from the
report after completing preliminary date of
study in consultation with representative release of
of NSIC. work
a) Study of all the existing processes & order.
procedures at NSIC.
b) Study the current MIS report and
do the reverse engineering to
achieve the goals.
c) Study the current data stored using
the Business Intelligence tool.
d) Study the current softwares and
identify the gaps between existing
modules / softwares and suggest
integration process technically with
ERP.

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

a) Develop the system architecture

5.2 a) Architecture 02 weeks
and identify the softwares/ Diagram from the
modules that has to no longer submission
required, retained or re- of report
engineered. b) Software re- of Sl.No
b) Propose the methodology for data engineering 5.1
mining and replacing modules. and with data
c) Suggest the business inclination tool, mining report
migration approach for the data.

a) Prepare a road map for delivery

5.3 a) Road Map 01 week
i.e. phases of work with the from the
milestones to be achieved with the submission
checklist. b) SRS for new of report
b) Design the change management softwares to of Sl.No.
plan. be developed 5.2
c) Suggest the commercially
available specialized software
based on the different parameters
such as functional specification,
technical specification and
licensing.
d) Suggest the deployment
methodologies to be used.
e) Make the SRS for any new
software/ module to be developed
as per diagramme and in case of
customization of the softwares.

a) To provide the criteria and

5.4 a) Infrastructure 03 weeks
parameters for the Vendor requirement from the
Evaluation/Selections and and capital submission
preparation of the Tender Expenditure of report
Document, Creation of Parameters report of Sl.No.
for short-listing of Vendor. To 5.3
provide a list of Vendors to NSIC
for development of the packages
more comprehensively and within
reasonable budget.
(To be
b) Provide NSIC a detailed plan for submitted
b) Tender in second
features like Data storage,
document week)
backup, security, maintenance

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

and expansion of ERP for future

etc.

c) Identify and suggest the c) Draft Report

infrastructure requirement for of overall
hosting, network, services level study for
and device requirement. approval
d) Provide with the total cost and from NSIC
infrastructure cost over the next 5
years comprising of Capital
Expenditure and Opertational
Expenditure.
e) The Consultancy Firm must
prepare a Preliminary Plan
describing,
i. Material Resources
ii. Manpower required from
NSIC and Consultancy firm
iii. Methodologies to be
deployed by the
Consultancy Firm in
designing, management,
coordination, and execution
of all its responsibilities.

Presentation to NSIC Management for

5.5 Presentation 01 week
the Software Requirement Specifications and from the
and Phase wise Implementation of the submission of date of
ERP Project. Final Report submission
of report
of Sl.No.
5.4

6. Pre-Qualification Requirements (PQR)

Prequalifying Criteria

The clause mentioned below from A to G are PREREQUISITE

CONDITIONS and the bids of Consultancy Firms will be evaluated
against the evaluation criteria as defined below.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

A. General

a) Consultancy Firms that are sister concern(s) of ERP product i.e.

Original equipment manufacturer (OEMs) are not qualified to
participate in this EOI. Both the consultancy Firm and the
individuals involved in this consultancy cannot be associated or
receive any monetary or other benefits from the recommended
product OEM and implementation partner organizations.

b) Consultancy Firm that will be the successful in this bidding

process shall not be eligible to participate in the ERP product
and implementation tender.

c) Consultancy Firms has to give declaration/ information as a

single entity to NSIC. Any consortium, Joint Venture,
partnerships and sub-contracting shall be disqualified from
participation in the main consultancy tender.

d) Consultancy Firms shall give relevant information (see below) of

consultancy for ERP implementation Study. Relevant
information should include:

i. Size and Scale of the Project,

ii. Size of the team that executed the project,
iii. Duration of the project,
iv. Brief Description of the overall project,
v. What methodology/frameworks/tools were used to study
the client organization and mapping of the processes.

e) Evaluation and selection methodology for opting ERP

application.

f) Worked with a cross-functional (within IT) team having

(networking, hardware & application possessing) experience in
consulting and technology services in the areas of design,
development, software integration and successful
implementation of custom ERP.

B. Organizational Parameters
a) The Service provider submitting the offers should be
Registered Company in India under the Companies Act,
1956. (Attach Proof) i.e. Certificate of Incorporation /
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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Government recognized autonomous organisation. The

bidder should not be blacklisted globally.

C. Functional Parameter
a) Minimum experience of 2 years as a measure of functional
core competency in providing consultancy related to ERP
projects towards:

i. Work flow process study

ii. Work flow integration and consolidation to a global
template
iii. Preparation and Selection of ERP product suited for
the business processes of an organization through
proper Demo scenarios / Performance Tests.
iv. Preparation of Tender Document and assist in award
of contract for ERP Implementation.

b) Project Management Experience and Expertise: Overseeing

of ERP product implementation partner evaluation process,
ERP product implementation, Stabilization and managing
the entire process end-to-end.

c) Consultancy services provided for integration of multiple

instances of ERP products.

D. Familiarization with respect to Indian Laws

a) The consultant should have complete understanding of
Indian statutory laws, governance, taxes / duties,
Government budget updates, import / export updates as a
consultant for ERP Study & implementation for Clients of
similar stature.

b) End-to-End ERP consulting in Indian Govt. / PSU / R & D

organization covering service sectors / engineering /
consultancy services etc.

c) Atleast one ERP / E-Governance study should have been

carried out by the consultant and the same have been
implemented in India specifically Govt. / PSU / R & D
organization.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

E. Human Capital Strength

a) Experienced and qualified professionals permanently

employed on Consultancy Firm payroll with in depth
knowledge of ERP products, features, updates and hands-on
job experience in implementations also having the knowledge
of business process in PSUs as given below:-
Two senior consultants Specialist in the field ERP/ E-
Governance (one in each domain) with 10 years of
experience in broad IT ecosystem and research exposure
to government practices and having done Feasibility Study
on ERP implementation. Education Qualification: He/she
should preferably be post graduate in IT.
Three middle level consultants with 07 years of IT
experience, one of them should be Business Analyst,
System Integrator (DBA).
Five junior level consultants with 05 years of IT experience
in software implementation.

F. Financial Prospective
a) Provide last three years audited Annual accounts/ Balance
Sheet indicating turnover from ERP consultancy (Indian Govt.
/ PSU / R & D organization covering service sectors /
engineering / consultancy services) in India.

b) The consultancy firm should provide work order copy of three

similar projects done in last three years with clients turnover
having more than Rs. 50 crores.

G. Knowledge Management
a) Availability of documented data bank on the ERP consultancy
projects undertaken, key learnings and methodology
followed.

i. The consultancy firm should have completed 5 studies with

minimum of two study in ERP Implementation/ E-
Governance atleast one in Govt. / PSU / R & D
organization.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

ii. Documentary evidences for the past projects should be

provided as per Appendix II.

7. Earnest Money and Security Deposit

7.1 EMD
The technical proposal must be accompanied with the EMD of
Rs.1,00, 000/- (Rupees One lakh only) in the form of DD favouring
National Small Industries Corporation Limited payable at
New Delhi.

The offers without EMD will be summarily rejected. However, there

is exemption of Tender Fee and EMD applicable to the units
registered with Central Purchase Organization (DGS&D), National
Small Industries Corporation (NSIC) as defined under Rule 157 of
General Financial Rules (GFR), 2005.

Technical bid should be accompanied by DD of Rs. 1,00,000/- (EMD

amount) or a copy of valid certificate shall be enclosed along with
the Technical bid for availing EMD exemption.
Earnest money of unsuccessful /non-qualifying bidders in Technical
Bid will be refunded.

7.2 Security Deposit

For the Selected Consultant/ Expert, the EMD shall be converted

into interest free security deposit. The total amount of security
deposit shall be Rs. One lac to be payable by the shortlisted bidder
at the time of awarding the work order for Study which will be
adjusted in final payment.

In case of EMD exemption as mentioned above, the successful

bidder must make a security deposit of Rs. 1,00,000/- within 07
days from the receipt of the work order. A service agreement will be
duly signed by the selected Consultant/ Expert after submission of
security deposit.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

The payment shall be released on successful completion of following tasks

as under:-

Sl. Deliverable Payment

No. Percentage

1 Submission of Gap Analysis Report. 10 %

2 Submission of Architecture Diagram and Softwares 10 %

re-engineering report with data mining.

3 Submission of Road Map, SRS for new softwares 10 %

modules to be developed

4 Submission of Infrastructure requirement & capital 30 %

Expenditure report, Tender document for selecting
vendor to Implement ERP Software and Draft
Report of overall study after approval from NSIC.

5 Presentation and acceptance of Final Report. 40%

Total 100%

8. Important Dates
i. Pre-bid meeting date & time: 08-09-2015 15:00hrs
ii. Last date & time for Bid submission: 18-09-2015 15:00hrs
iii. Technical Bid Opening date & time: 18-09-2015 15:30hrs
iv. Financial Bid Opening date & time: On evaluation of the
Technical bid, qualified bidders will be intimated and called for
Financial Bid opening.

9. Terms and Conditions

a) Submission of EOI
i. The consultants are advised to study this document carefully
before participating. The bids shall be submitted in two bid
format separately in sealed envelopes and super scribed as
below:-
Part I: Technical Bid
Part II: Financial Bid
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ii. The hard copies of Technical bid and Financial bid should be
submitted in one envelope (the Bid cover) which should be
super scribed with the words Expression of Interest (EOI)
for Inviting Expert Consultant To Carrying out
Feasibility Study for ERP Implementation with Tender
reference number and date of opening of tender.
The bid cover should also clearly indicate the name, address
and telephone number of the Consultancy Firm. The bids
should be submitted at the Central Receipt Section of NSIC
before the bid submission date and time. No direct bids and
bids submitted after the due date would be entertained. Bids
submitted without relevant details shall also not be
entertained.

iii. Proposal should be complete in all respects. Bids received

without the documents required in Technical Bid Submission
Appendix-I shall be rejected. Proposals should be preferably
typed or neatly handwritten in English. Alterations/overwriting
if any, in the proposal should be attested by the authorized
person signing the proposal. Proposals with alterations and
lack of documentary evidences etc. are liable to be rejected
by NSIC.

iv. Bids will be opened before the representative of the bidders

who are present at the time of opening at the scheduled time
and venue as given in the tender document.

v. Bids should be sent to:-

General Manager-SG (TISDC)

National Small Industries Corporation Limited
NSIC Bhawan
Okhla Industrial Estate, Phase III
New Delhi 110020

vi. Contact Person

Sandeep Tomer
Dy. Manager (IT)
National Small Industries Corporation Limited
NSIC Bhawan,Okhla Industrial Estate, Phase III
New Delhi 110020 Tel. 011-26920906
Email : dmit@nsic.co.in

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b) Eligibility Condition
The responses received will be evaluated for the PRE-QUALIFICATION
REQUIREMENT (PQR) as per the evaluation criteria of the EOI.

c) Validity
The bidder shall invariably state in the tender, the validity of the offer.
The validity shall be for a minimum period of one year from the date of
opening of tender.

d) Liquidated Damages
Liquidated damage of (1/2) half percent per week of delay subject to a
maximum of 5% of the order value will be levied for delay in execution of
the contract.
If the assignment is not completed in all respects or left in complete in
between the study, the amount of the security deposit will be forfeited
and no request for further extension shall be granted.

e) Evaluation Criteria
The evaluation of EOI will be carried out through a two stage process.
Sealed proposals (i.e. Technical Proposal and Financial Proposal) may be
submitted in two separate envelopes (marked as "Technical Proposal" or
"Financial Proposal"). The candidates shortlisted in Technical bid will be
considered for opening the commercial bid. Details of this stage will be
shared among the short listed agencies.

The final evaluation criteria will be based on price only.

Sl. No. Criteria Clause Weightage

1. Functional Parameter Clause 6C

Familiarization with respect to Clause 6D
Indian Laws 60%
Knowledge Management Clause 6G

2. Human capital strength Clause 6E 30%

3. Financial Perspective Clause 6F 10%
Total 100%

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

The breakup of weightage is as detailed below:-

Sl. Criteria Clause Weightage Total

No. Weightage
per
parameter
(max)

1. Functional Clause 6C(a) 6

Parameter
Clause 6C(b) 7
Clause 6C(c) 7
Familiarization Clause 6D(a) 6
with respect 60
to Indian Clause 6D(b) 6
Laws Clause 6D(c) 8
Knowledge i. 5 Studies 5x2=10
Management
ii. 2 Study in ERP / E-Governance 2x2.5=5

iii. One study in Govt./ PSU / 1x5=5

R & D Organization

2. Human capital i. 2 no. of senior Consultants 2x6=12 30

strength
ii. 3 no. of middle level 3x3.5=10.5
consultants

iii. 5 no. of junior level 5x1.5=7.5

consultants

3. Financial i. Last three years annual 3x2=6 10

Perspective accounts/ Balance Sheet
indicating the turnover

ii. 3 Similar project with client 4

turnover more than 50 crores

Total 100

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

f) Selection Procedure
For selection of the final firm to be appointed as Consultant, the following
procedure shall be adopted:

All the proposals received by NSIC would be scrutinized with reference to

the Technical Pre-Qualification Requirement (PQR) against the evaluation
criteria. Firms meeting the Technical PQR shall only be considered for
financial evaluation. These firms shall be called as Eligible firms. The
firms may please note that mere meeting of the Technical PQR does not
entitle any firm the right for award of contract.

The final evaluation will be based on the Financial Bids. To qualify for the
Financial evaluation the Bidder need to qualify in the Technical Bid by
securing minimum of 90% against each of the parameters as mentioned
above in the breakup of weightage on page no. 18. i.e. To qualify the
bidder must secure 54 out of 60 against criteria 1, 27 out of 30 against
criteria 2 and 9 out of 10 in criteria 3, a total of 90%.
Bidders may be asked for a detailed presentation before the selection
committee.

g) Pre-bid Queries
Pre-bid queries shall be entertained in the pre-bid meeting.

h) Arbitration
i. For any dispute or differences arises between NSIC and the bidder
with this regard to this Tender Document, the same shall be
referred to the sole arbitrator appointed by CMD/ Director (Planning
& Marketing)/ Director(Finance) of NSIC. Such appointed arbitrator
shall be either an employee serving or retired from the office of
NSIC or of any other Public Sector Undertaking (PSU) or Law
Faculty Member of Government University or any other Advocate
Retired Judge. There shall be no objection by any party for
appointment of such person as Arbitrator. The award of the
Arbitrator so appointed shall be final and binding on the parties to
this Tender Document/ Agreement.

ii. The Venue of Arbitration shall be at Delhi.

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Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

i) Confidentiality
All the material sent to the firms shall be treated as confidential and
should not be disclosed in any matter to any unauthorized person under
any circumstances. The Consulting Firms are to furnish a Non-Disclosure
Agreement (NDA) as per Form-4.

10. Instructions for Bidders

10.1 Availability of Tender
The tender document is available on NSIC website (www.nsic.co.in) in
the tender section free of cost.

10.2 Expression of Interest (EOI) Tender Document:

The consultancy Firm is expected to do a comprehensive study of NSIC
and understand its requirements. Consultancy Firms have to visit NSIC
Branch Offices, NTSCs and Head Office at their own cost, to have a
firsthand knowledge on the activities of the organization, available
infrastructure, work culture and IT systems. Interested consultancy
Firms will not be given any additional time for undertaking such visits.

The background, objectives and Scope of Work to be accomplished by

the Consultancy Firm who shall be the agency are detailed in different
sections of this document. Consultancy Firms who shall be the
consultant may take note of the following:-
1. NSIC reserves the right to update, amend and supplement the
information in this document including the qualification process
before the last date and time up to the receipt of bids.
2. This document is non-transferable.
3. This Expression of Interest (EOI) For Engaging Expert
Consultant(s) To Carry out Feasibility Study for ERP
Implementation At NSIC may be downloaded from
www.nsic.co.in . Any corrigendum / notification issued by NSIC,
subsequent to invitation of EOI, shall be available at
www.nsic.co.in .
4. NSIC reserves the right without assigning any reasons to abort/
cancel the whole tender process.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Annexure: Checklist

Sl. Particulars (Please tick against the

No. Supporting documents
furnished

A Qualification Document

1. Bid Submission Form

2. Bidders Authorization Certificate

3. Self Declaration

4. Non-Disclosure Agreement (NDA)

5. PAN/TIN Copy

6. Details of Earnest Money Deposit

6. Financial Bid Submitted

B Bidders Organization & Experience Proof

a) Functional Parameter

Localization with respect to India

Knowledge Management

b) Human capital strength

c) Financial Perspective

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Technical Bid Submission

Appendix I
While submitting the bids, clearly indicate the name of parameter and the
document submitted in support of it.

Sl. Particulars Supporting documents to be furnished

No.

A Qualification Document

1. Bid Submission Form Form 1

2. Bidders Authorization Certificate Form 2

3. Self Declaration Form 3

4. Non-Disclosure Agreement Form 4

(NDA)

5. PAN/TIN Copy

6. Details of Earnest Money Deposit

B Bidders Organization & Experience Proof

Functional For 6C (a, b and c), document to prove the fact.

1
Parameter
Localization Verifiable End users certificate along with document
with respect to detailing scope of work for the consultant.
India Documentary evidence with particular reference to the
compliance to local Indian requirements, mentioned
herein.
Actual date of start of consultancy and date of ERP
Go-Live.
Knowledge Appendix II
Management

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Human capital Certified statement signed by head of Indian

2
strength operations for ERP business stating the number of
different levels of consultants.

Resumes and qualifications of key personnel who will

be involved in this study, including their roles and
responsibilities.
Financial Certificate of Chartered Accountants for the last three
3
Perspective years in proof of documentary evidence or published
annual accounts of the client.

Work order copy and completion certificate of three

similar projects done in past three years with clients
turn over having more than Rs. 50 crores

Appendix II

Sl. No. Description Evidences

1 Provide names, addresses, contacts and details of Details
all the major clients within India
2 Scope of work Work Order
3 Successful implementation of Project Completion
Certificate

Bids received without the documents required in Technical Bid Submission

Appendix-I shall be rejected.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Form-1: Bid Submission Form

(To be submitted on the letter head of the bidder)

To:
General Manager-SG (TISDC)
National Small Industries Corporation Limited,
NSIC Bhawan,
Okhla Industrial Estate,
New Delhi-110020

Subject: Submission of Expression of interest for Carrying out feasibility

for the ERP Implementation.

Dear Sir/Madam,

We/ the undersigned, offer to provide consultancy services for NSIC

activities for Carrying out feasibility study for the ERP implementation in
accordance with your Expression of interest dated ____________ and our
Bid. We are hereby submitting our Bid, which includes Technical Proposal,
Financial bid, Earnest Money and Qualification Documents.

We hereby declare that all the information and statements made in this
Bid are true and accept that any misinterpretation contained in it may
lead to our disqualification and rejection of the Bid.

We understand you are not bound to accept any proposal you receive.

Yours Sincerely,

Authorized Signature [In full and initials]:

Name and Title of Signatory: ..

Name of Firm: ..

Business Address: .

Seal: Place: . Date: ..

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Form-2: Bidders Authorization Certificate

(To be submitted on the letter head of the bidder)

To:
General Manager-SG (TISDC)
National Small Industries Corporation Limited,
NSIC Bhawan,
Okhla Industrial Estate,
New Delhi-110020

<Bidders Name>____________________________________________,
<Designation>________________________________________is hereby
authorized to sign relevant documents on behalf of the company in
dealing with Tender of reference no._________________________
dated___________. He is also authorized to attend meetings & submit
technical & commercial information as may be required by you in the
course of processing above said tender.

Yours Sincerely,

Authorized Signature [In full and initials]:

Name and Title of Signatory:

Name of Firm: ..

Business Address: .

...

Seal: Place: .Date:

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Form-3: Self Declaration

(To be submitted on the letter head of the bidder)

Ref: ________________________________ Date: ________________

To:
National Small Industries Corporation Limited,
NSIC Bhawan,
Okhla Industrial Estate,
New Delhi-110020

In response to the tender Ref.

No______________________________________ dated _____________
as an owner / partner / Director
of___________________________________________ I / We hereby
declare that our Agency __________________________________ is
having unblemished past record and was not declared ineligible for
corrupt & fraudulent practices either indefinitely or for a particular period
of time.

Yours Sincerely,

Authorized Signature [In full and initials]:

Name and Title of Signatory:

Name of Firm: ..

Business Address: .

...

Seal: Place: .Date:

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Form-4: Non-Disclosure Agreement (NDA)

Third Party Non-Disclosure Agreement

I, _________________, on behalf of the ________ (Name of Company),

acknowledge that the information received or generated, directly or
indirectly, while working with NSIC on contract is confidential and that the
nature of the business of the NSIC is such that the following conditions
are reasonable, and therefore:

I warrant and agree as follows:

I, or any other personnel employed or engaged by our company, agree
not to disclose, directly or indirectly, any information related to the NSIC.
Without restricting the generality of the foregoing, it is agreed that we will
not disclose such information consisting but not necessarily limited to:
Technical information: Methods, drawings, processes, formulae,
compositions, systems, techniques, inventions, computer
programs/data/configuration and research projects.
Business information: Customer lists, project schedules, pricing
data, estimates, financial or marketing data.
On conclusion of contract, I, or any other personnel employed or engaged
by our company shall return to NSIC all documents and property of NSIC,
including but not necessarily limited to: drawings, blueprints, reports,
manuals, computer programs/data/configuration, and all other materials
and all copies thereof relating in any way to NSIC business, or in any way
obtained by me during the course of contract. I further agree that I, or
any others employed or engaged by our company shall not retain copies,
notes or abstracts of the foregoing.

This obligation of confidence shall continue after the conclusion of the

contract also. I acknowledge that the aforesaid restrictions are necessary
and fundamental to the business of the NSIC, and are reasonable given
the nature of the business carried on by the NSIC. I agree that this
agreement shall be governed by and construed in accordance with the
laws of country.
I enter into this agreement totally voluntarily, with full knowledge of its
meaning, and without duress.
Dated at ____________, this _________day of, 20______.
Name ..
Company
Signature ..

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Form-5: Financial Bid Submission

Name of the Bidder: _______________________________________

I/we hereby submit the consolidated financial proposal Expression of
Interest (EOI) For Inviting Expert Consultant To Carrying out
Feasibility Study for ERP Implementation as per the Scope of work
given in this tender document within the time specified and in accordance
with the terms and conditions. The consolidated Rates:

Sl. No. Description Amount (In Rs.)

1 Expression of Interest (EOI) For

Inviting Expert Consultant To
Carrying out Feasibility Study for
ERP Implementation

2 Taxes

3 Total (including taxes)

In words (Rs..................................................................................)

I/we hereby confirm that to the best of our knowledge and belief:
1. The rate quoted will be reasonable and valid for the period of one
year from the date of opening of technical bid. The period can be
extended with mutual agreement.
2. Tendered rates are at par with the prevailing market rates and not
more than the price usually charged for same nature/class or
description from any other, either foreign or as well as Government
purchaser.
3. In respect of indigenous items/services for which there is a
controlled price fixed by law, the price quoted are not higher than
the controlled price.
4. Services/Products/Goods supplied, will be of requisite specification
and quality.

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 Tender Reference: No. SIC/MIC/38/2014
Engaging Expert Consultant(s) To Carry out Feasibility Study for ERP Implementation

Note:
1. The Bidder is advised to quote rate in absolute Indian Rupees.
2. The rate quoted will be reasonable and valid for period of contract
from the date of opening of technical bid. The period can be
extended with mutual agreement.
3. No condition will be entertained and conditional tender will be liable
to be rejected.

Name of the Bidder: __________________________________________

Authorized Signatory: _________________________________________

Seal of the Organization: ______________________________________

Date & Place: _______________________________________________

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 Tender Reference: No. SIC/MIC/38/2014
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End of the Document

30 | P a g e | C o n f i d e n t i a l National Small Industries Corporation Ltd.

 National Small Industries Corporation Ltd.
National Small Industries Corporation Ltd., (NSIC), an ISO
9001 certified company, has been working to promote,
aid and foster the growth of micro and small enterprises,
since its establishment in 1955. With enactment of Micro,
Small and Medium Enterprises Development (MSMED)
Act, 2006, medium enterprises also come into its ambit.

NSIC operates through its countrywide network of offices

and Technical Centres in the country. In addition, NSIC has
set up Training-cum-Incubation Centres in different parts
of the country. To manage operations in African countries;
NSIC operates from its office in Johannesburg, South Africa.

Schemes of the Corporation Vision Mission

To be a premier To enhance the competitiveness of
organization fostering Micro, Small & Medium
NSIC facilitates micro, small & medium the promotion & Enterprises by providing
enterprises with a set of specially tailored growth of Micro, integrated support services
Small & Medium encompassing, Marketing,
schemes to enhance their competitiveness. Enterprises in the Finance, Technology and other
NSIC provides integrated support services country. Services.

under Marketing, Technology, Finance and

other Support services. Schemes and Programs

Marketing Credit Technology Support Services

 - Integrated Support to MSMEs - Think of MSME,
Think of Us

NSIC Schemes and Programs 60 years in the service

of MSMEs

Marketing Credit Technology Support Services

Raw Material Raw Materials Training Rapid

Distribution on Credit Incubation for
New Business
Material Creation
Registration Credit Testing
for facilitation
Government under Bank Facilitates
Job-work
Purchase Tie-up Scheme Government
Schemes
Energy and

CREDIT
Consortia &
Tender Marketing Environment
International
Audit
Cooperation

TECHNOLOGY
E-Marketing
Portals

SUPPORT
B2B / B2C

MARKETING SERVICES
Marketing
Infrastructure
Marketing Support Marketing Support
Marketing has been identified as one of the most important tools for business development. It is critical for the
growth and survival of MSMEs in todays intensely competitive market. NSIC acts as a facilitator and has devised
a number of schemes to support enterprises in their marketing efforts, both in domestic and foreign markets.

Raw Material
Distribution Scheme
NSIC has signed agreements / MoUs with the
major bulk producers (Aluminium, Iron Steel,
Paraffin Wax, Coal and Polymer products etc.). These
arrangements facilitate MSMEs in getting material at the
manufacturers price, leading to reduction in the cost of
raw materials and making the end products of MSMEs
competitive. These efforts of NSIC supplement
the programmes of the Government aimed
in making Indian MSMEs globally
competitive.
 Competency Certificate
Tender Documents Think of MSME,
Think of Us
Free of Cost

MSMEs 60 years in the service

of MSMEs

Advance
Intimations
Exemption of
Earnest Money

Marketing Support
Single Point Registration for
Government Purchase
Since May 1976, DGS&D appointed
NSIC operates a Single Point Registration Scheme NSIC as agency for registration of MSEs
under this scheme.
under the Government Purchase Programme,
wherein the MSEs are enlisted after third party
Technical Inspection of Certification of their
Single Point
competency/ qualitative and quantitative capacity. Registration
The small enterprises registered under this scheme Scheme (SPRS)-
get the following facilities:- at a Glance
a) Issue of Tenders free of cost.
b) Exemption from payment of earnest money
Avoids Capacity assessment, after
deposit. multiplicity of third party inspection of
c) In tender participation, MSEs quoting price registrations with the units in terms of its
various quality and standards,
within price band of L1+15% allowed to supply
Government volume of production and
a portion up to 20% of requirement by bringing departments. nancial capability
down their price to L1 price, where L1 is non
MSEs.
 Be a Part of NSIC Consortia and
Expand Volumes of Your Business

Consortia and Tender Marketing

Micro & Small Enterprises (MSEs) in their individual capacity face

problems to procure and execute large orders, which deny them a level-
playing field vis--vis large enterprises. NSIC, forms consortia of micro
& small units manufacturing the same product, thereby pooling in their
capacity.
NSIC applies in Tenders on behalf of single MSE/consortia of MSEs for
securing orders for them. These orders are then distributed amongst Marketing
MSEs, in tune with their production capacity.
Support
NSIC B2C portal providing Marketing Think of MSME,
Think of Us

opportunities for MSMEs

60 years in the service
of MSMEs

E-commerce and E-Marketing have become a buzz word for online retailing of products and
services. Recognizing the need for Marketing of products for Micro, Small and Medium Enterprises (MSMEs)
and taking the leverage of the emerging opportunities on e-marketing, NSIC has developed an integrated
web portal www.msmeshopping.com to facilitate online Marketing and Retail Shopping services wherein the
MSMEs shall be directly connected to millions of buyers globally through Internet with a minimum expenditure.

The retail model of the portal allows the Suppliers to set up their individual Web stores, which are
similar to the physical Retail stores, having facility to sell products 24X7 without any geographical
boundaries, as being a Virtual store.
Marketing
Major features of www.msmeshopping.com are:
Online registration Customer support through Call Centre
Support
Web store management Competitive price
Popular products section Complimentary membership subscription
Multi product cart Enhanced security features
Multiple payment options
MSMEs in sectors like Manufacturing, Services and Retailing are welcome to avail the services.

Buy or Sell your

Products Online
Through
www.msmeshopping.com

One Stop Online

Shopping Destination
To have a never before online shopping experience Just login to

www.msmeshopping.com
Marketing Support
MSME Global Mart B2B web portal for MSMEs
www.msmemart.com
The Internet is driving a swift change in the way of doing business. Today more
and more B2B (Business to Business) companies are searching the Internet
for direct deal, instant searching of buyers/supplier, better pricing, increased
services and location-specific partners.

With its endeavor to facilitate E-Marketing Service effectively to MSMEs globally,

NSIC is assisting MSMEs through MSME Global Mart Web Portal (www.msmemart.com).
The portal provides an online platform to B2B marketing activities. The portal hosts vast database of
registered members who are looking for business opportunities, in terms of sustainable partnership,
subcontracting and participation in Public Procurements.

Major features of MSME Global Mart are :-

Interactive database of MSMEs
Global and National Tender Notices
Self Web development tool
Centralized Mail System
Popular product section
Unlimited Global Trade Leads
Trust Seal of NSIC
Multiple Language Support
Discussion Board
Call centre support
Payment Gateway for membership subscription
 New Delhi
Think of MSME,
Think of Us

60 years in the service

Marketing
of MSMEs

Support
Bhubaneswar Hyderabad Kolkata

NSIC Infrastructure Projects for MSMEs

In order to enhance the marketing capabilities of MSMEs, NSIC has developed a state
of the art complex, Exhibition-cum-Marketing Development Business Park (EMDBP) at
Kushaiguda, Hyderabad.

Other facilities coming up:

Marketing Development-cum-Business Park (MDBP) at Okhla, New Delhi
Integrated Marketing Developing Centre (IMDC) at Mancheswar, Bhubaneswar
NSIC Business Park at Sector-V, Saltlake, Kolkata

All the NSIC projects aim to provide World Class infrastructure to Indian MSMEs.
 Credit Support to MSMEs
Corporation is providing Credit Facilitation
to MSMEs through its various schemes.

Financing Procurement of Raw Materials & Marketing Activities

(Short term)
Credit Support
NSIC facilitates MSMEs in their raw material requirement by making arrangements with bulk
manufacturers for procuring the materials and supplying the same. In case MSMEs need any credit
support for raw material procurement, NSIC facilitates it by arranging the raw material on making
payment to suppliers. NSIC also facilitates financing of marketing activities of MSMEs such as Internal
Marketing, Exports and Bill Discounting.

Meeting Credit needs of MSMEs through Tie up arrangement with Banks

NSIC has entered into tie up arrangements with public sector and private sector banks for helping MSMEs in
accessing term and working capital loans. NSIC operates as a one stop shop, aggregating financing options
from various banks under this unique tie up arrangrment.

Objectives
Facilitating MSMEs to approach the process of accessing funds in more professional manners.
Matching the financing needs of MSMEs with banks of their choice, or in case of switching over of account.
Creating awareness amongst MSME members through marketing campaigns and seminars.
 Think of MSME,
Think of Us

60 years in the service

of MSMEs

Technology Material/Equipment testing facilities

Support
through NABL accredited laboratories

Classroom Common
and practical facility support
Technology Support training for skill
Technology
Support
in machining,
upgradation EDM, CNC etc.
Services
Micro, Small and Medium enterprises need to develop and
Energy and
implement a technology strategy in addition to financial, environment
services at selected
marketing and operational strategies and adopt the one that Centres
helps integrate their operations with their environment,
customers and suppliers.

NSIC has seven technical services centres through which the

technical support services are being rendered to MSMEs.
These centres are located at New Delhi, Rajkot, Chennai,
Howrah, Hyderabad, Aligarh and Rajpura.
 Support Services
TURNING

JOB SEEKERS INTO

JOB PROVIDERS

Models of Establishing Rwanda

Rapid Incubation Centre (RIC)
Incubators wholly owned by NSIC
Incubators set up in collaboration with Private people
under Public Private Partnership (PPP) mode
Incubators set up on behalf of State Government
Incubator set up in overseas countries:
a) Assistance from MEA, Government of India, Senegal
Delhi Africa
b) Commercial order from overseas Governments

INCUBATION PROGRAMME DETAILS

Target Group : Aspiring Entrepreneurs preferable 10th Pass.
Age : 18 Years and above
Batch Size : 30 Nos.
Duration : 12 Weeks.

OBJECTIVES PROGRAMME DELIVERABLES POST TRAINING

Entrepreneur business skill development. SUPPORT FOR
Self - employment gen-
Identication of appropriate technology. SETTING UP
eration among aspiring
Assistance will br provided to MONITORING AND
Hands on experience on the working Projects.
entrepreneurs. the prospective entrepreneurs FOLLOW UP
Project/Product selection and opportunity guid-
in thefollowing areas: Regular interaction with the
Accelerate the development ance. entrepreneur to monitor the status
Procurement of equipment
of New Small enterprises. Facilitation on fund management through Banks. of the implementation of the
andmachinery for the
To boost the develop- Interaction with project supplier for machine selected project. project including feedback on the
technology supply. Installation and commis- training inputs and contents.
ment of small enterpris-
es in the manufacturing How to set up an enterprise. sioning of the project.
sector. Facilitation on project report preparation.
 Think of MSME,

Support
Think of Us

Performance and
Credit Rating Scheme for 60 years in the service
of MSMEs

Services Small Enterprises

On behalf of the Ministry of Micro, Small & Medium

Enterprises, NSIC is implementing Performance & Credit
Rating Scheme for micro and small enterprises (MSEs).
The rating serves as a trusted third party opinion on the units
capabilities and credit worthiness. A good rating enhances the
acceptability of the rated unit in the market and also makes it access
to quicker and cheaper credit and thus helps in economizing the
cost of credit. The scheme is being operated through accredited
rating agencies i.e. CARE, CRISIL, India Ratings, ICRA, ONICRA,
SMERA and Brickwork Rating India Pvt. Ltd. etc. The fee to
be paid by the MSEs for the rating, is subsidized by the
Government to the extent of 75% of the rating
fee up to a maximum of Rs.40,000/-.
Government
Schemes
 Marketing Assistance Scheme
Support
Services
Marketing support is provided to MSMEs to enhance competitiveness and
marketability of their products through various avenues.

Exhibitions and Technology Fairs

To showcase the competencies of Indian MSMEs,

NSIC facilitates MSMEs participation in International
Exhibitions, Fairs, etc. on concessional terms under
the Marketing Assistance Scheme of the M/o MSME
by partially meeting the cost towards rent of stall as
well as travel. Participation in these events exposes
MSMEs to international practices and enhances their
business prowess. Through participation in these
events, MSMEs are also facilitated to capture new
markets making them globally competitive.

Buyer Seller Meets & Marketing Campaigns

Government

Large and institutional buyers such as Railways, Defence, Communication

Schemes

Departments and large companies are invited to participate in buyer-seller meets

& marketing campaigns to apprise micro & small enterprises regarding terms and
conditions, quality standards etc. required by the buyers. These meets are aimed at
vendor development amongst MSEs for the bulk manufacturers.
 er in Growth of Many Countries
NSIC-Partn Think of MSME,
Think of Us

60 years in the service

of MSMEs

Support
Services
Senegal
South Africa

Burundi Rwanda

International Cooperation

NSIC has been instrumental in developing MSMEs & related policy

framework in many developing countries.
NSIC has lined up Vocational Training Centres on the model of
NSICs Rapid Incubation Program in African Countries
NSIC also focuses on creating enterprise to enterprise cooperation
between MSMEs of India and other developing & developed countries.
This has also led to setting up of number of MSME Projects in these
countries. Ethiopia