Storeonce EM
Storeonce EM
Storeonce EM
Guide
version 1.5
Abstract
This document provides instructions for using the HP StoreOnce Enterprise Manager version 1.5 and is intended for database
administrators and information technology (IT) administrators familiar with the HP StoreOnce Backup system.
Always check www.hp.com/go/storage/docs for the most current documentation. (Select your product and then select the
Installation Information Type.)
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Adobe, Acrobat, and Flashplayer are registered trademarks of Adobe Systems Incorporated.
Contents 3
5 Accessing and viewing reports...................................................................65
Viewing the dashboard...........................................................................................................65
Viewing the Replication report..................................................................................................66
Viewing replication jobs.....................................................................................................66
Performing duration and size forecasting...............................................................................66
Viewing the Slot Mapping Activity report..............................................................................67
Viewing the Cartridge Activity report....................................................................................70
Viewing actual data transferred for the VTL report..................................................................71
Viewing the CatalystStore Jobs report........................................................................................72
Viewing CatalystStores usage..............................................................................................72
Viewing the Performance report................................................................................................73
Viewing the Service Set Performance report...........................................................................74
Viewing the Library Performance report.................................................................................75
Viewing the Port Performance report.....................................................................................76
Viewing the Drive Performance report...................................................................................77
Viewing the NAS share Performance report...........................................................................78
Viewing the CatalystStores Performance report.......................................................................79
Viewing the Federated CatalystStores Performance report........................................................80
Viewing the Storage report......................................................................................................81
Viewing disk usage............................................................................................................81
Viewing the deduplication ratio...........................................................................................82
Viewing forecasting of disk space........................................................................................82
Viewing the Alert Summary report............................................................................................83
Configuring the email notification of alerts............................................................................84
6 Performing administration procedures..........................................................89
Managing the authentication mechanism ..................................................................................89
Configuring LDAP authentication..........................................................................................89
Adding a new LDAP server.............................................................................................89
Reconfiguring an existing LDAP server..............................................................................90
Removing an LDAP server...............................................................................................91
Using user management functions.............................................................................................91
Removing a user or administrator ........................................................................................91
Removing a user from the Active Users tab........................................................................91
Removing a user from the Deactivated Users tab................................................................92
Deactivating a user............................................................................................................92
Activating a user................................................................................................................92
Activating a user (local authentication mechanism)............................................................92
Using group management functions..........................................................................................92
Modifying a group.............................................................................................................93
Moving a library, NAS share, CatalystStore, or Federated CatalystStore from one group to
another............................................................................................................................97
Removing a group............................................................................................................102
Performing device management functions.................................................................................102
Modifying the polling interval or IP address of an HP StoreOnce device..................................103
Removing a device...........................................................................................................103
7 Configuring user information....................................................................104
Adding user contact information.............................................................................................104
Modifying a password..........................................................................................................104
8 Managing the history log........................................................................105
9 Backing up and restoring the Enterprise Manager database.........................107
Backing up the Enterprise Manager database..........................................................................107
Restoring the Enterprise Manager database.............................................................................108
4 Contents
10 Using Command Line Interface for Enterprise Manager..............................110
Changing the port used by the Command Line Interface............................................................110
Launching the Command Line Interface client............................................................................110
Using Help for the Command Line Interface client.....................................................................111
Listing existing commands......................................................................................................112
Viewing the group summary...................................................................................................113
Viewing owned group details.................................................................................................113
Viewing device details...........................................................................................................114
Viewing the device summary..................................................................................................115
Viewing libraries..................................................................................................................118
Viewing NAS shares.............................................................................................................120
Viewing a list of critical devices..............................................................................................122
Viewing deduplication and disk usage statistics........................................................................123
Viewing replication job statistics.............................................................................................125
Viewing the service set summary (Gen3 multi-node)..................................................................128
Exiting the Command Line Interface........................................................................................129
Using the Command Line Interface in a batch file......................................................................129
A Troubleshooting.....................................................................................130
B Support and other resources....................................................................133
Related documentation..........................................................................................................133
HP Technical support.............................................................................................................133
Subscription service..............................................................................................................133
HP websites.........................................................................................................................133
Documentation feedback.......................................................................................................134
Glossary..................................................................................................135
Index.......................................................................................................136
Contents 5
1 Introduction
The HP StoreOnce Enterprise Manager is a standalone software application that provides basic
monitoring and management capabilities in a replication environment. It provides an easy way
for customers to manage up to 400 HP StoreOnce devices.
The HP StoreOnce Enterprise Manager provides the following functionality for administrators and
users:
Create, manage, and remove logical groupings of devices (administrators only).
Access and manage devices and device groups through Active Directory authentication.
Manage and monitor replication processes.
Monitor disk usage and deduplication ratios for the devices for capacity planning.
Trend analysis of disk capacity changes over a period of time.
View a graphical display of devices in the topology viewer.
Send information digests through email with a summary of information about devices.
6 Introduction
NOTE: This guide refers to groups of devices as Gen2 and Gen3 devices. Gen2 consists of HP
StoreOnce 250x, 41xx, and 43xx (legacy) devices. Gen3 (single node) consists of HP StoreOnce
26xx, 27xx, 3100, 3520, 3540, 42xx, 44xx, 45xx, 47xx, 49xx, and 5100 devices. Gen3
(multi-node) consists of HP StoreOnce B6200 and 6500 devices.
NOTE: If the HP StoreOnce Enterprise Manager is installed in the Program Files directory,
HP recommends disabling/lowering the User Account Control (UAC) setting to avoid any
UAC-related issue, or install the HP StoreOnce Enterprise Manager outside of any
UAC-protected folders. For more information on UAC, see http://technet.microsoft.com/en-us/
library/cc709691.aspx.
5. Select the box to accept the terms of the EULA, and then click Next.
6. Enter the location to install the software.
7. Choose the installation type:
a. If you choose Complete, click Next.
b. If you choose Custom, click Next, and then select the components to install: HP StoreOnce
Enterprise Manager Server, Command Line Client, or both. After selecting installation
components, click Next.
NOTE: HP recommends that you install both components immediately. These features can
be installed or uninstalled at a later date.
8. Choose the http, https, and database service port numbers to run the HP StoreOnce Enterprise
Manager; the defaults are 3095, 3096, and 5432, respectively.
9. Click Next.
10. Click Install.
After the installation is complete, a check box appears.
11. Select the box, and click OK to launch the HP StoreOnce Enterprise Manager interface.
The application can also be launched from the Start menu by selecting StartAll
ProgramsHewlett-PackardHP StoreOnce Enterprise Manager.
NOTE:
If the Command Line Interface (CLI) was installed as part of the previous steps, you can access
this feature by either one of these methods:
Select Start+All ProgramsHewlett-PackardHP StoreOnce Enterprise
ManagerCommand Line Client.
Access a command prompt window, and then run the semscli command.
12. Log in to the system as hprmsadmin, and then click on Administration in the Navigation tree.
13. Click Apply in the license section, navigate to the location of the license file, select the file,
and click OK.
8 Getting started
14. Establish the correct port number settings. The HP StoreOnce Enterprise Manager uses ports
3095 and 3096 to receive client requests. If another application is already using port 3095
or 3096, change one of the application configurations to use another port number. To change
the port numbers in SEM:
a. Access the server.xml file in the [INSTALLDIR]/tomcat/conf folder.
b. Find Connector connectionTimeout="20000" port="3095"
protocol="HTTP/1.1" redirectPort="3096"/, and change the port numbers
3095 and 3096 to some other free port number values.
c. Find Connector SSLEnabled="true" clientAuth="false"
keystoreFile="conf/HP_D2D_RM.bin" keystorePass="iso*help"
maxThreads="150" port="3096" scheme="https" secure="true"
sslProtocol="TLS" truststoreFile="conf/HP_D2D_RM.bin"
truststorePass="iso*help" /, and change the port number 3096 to some other
port number.
d. Ensure that the redirectPort number is the same as the port number given in Step
14.c.
e. Restart the HP StoreOnce Enterprise Manager from the windows services list.
NOTE:
The HP StoreOnce Enterprise Manager process installs the following related items, also accessible
by clicking Start All ProgramsHewlett-PackardHP StoreOnce Enterprise Manager:
Backup the HP StoreOnce Enterprise Manager DatabaseThis utility helps create the backup
of the configurations made in the software.
Restore the HP StoreOnce Enterprise Manager DatabaseThis utility helps restore the backed
up configuration to the software. Choose any one of the previous backups taken for this restore.
Readme.html
Uninstall the HP StoreOnce Enterprise ManagerThis utility uninstalls the entire application.
HP StoreOnce Enterprise Manager User Guide
NOTE: HP StoreOnce systems that are monitored by the HP StoreOnce Enterprise Manager are
referred to as devices. Before adding a device to the HP StoreOnce Enterprise Manager, update
the device firmware to the most recent version.
IMPORTANT: After an upgrade, you must delete the browser cache to ensure the proper
functioning of the application on the upgraded version.
NOTE: The operating system allows only one browser window at a time to run the application.
To open the application in a browser window, click Start. After clicking Start, attempts to
launch a second instance of the application will fail.
Instead, for each additional instance needed, open a new browser window, then enter the
web address, http://<server_ip>:3095/sems, into that window, where <server_ip>
is the IP address or the host name of the system on which the software is installed. The http
request on port 3095 is redirected to port https 3096. Launch an https instance by using
https://x.x.x.x:3096/sems.
NOTE: The default user hprmsadmin is always a local user even if LDAP is selected as the
authentication mechanism.
At the first login, only the Un-Grouped group appears in the HP StoreOnce Enterprise Manager
Overall Status Summary page. Perform the tasks in Configuring the HP StoreOnce Enterprise
Manager (page 13) to populate this window.
At the first login, the Overall Status Summary page contains groups to which you have access.
If you have not been assigned to any groups by the administrator, no groups appear in the
Overall Status Summary page. Contact the administrator to be assigned to the appropriate
group or groups.
IMPORTANT: After the first login as user name hprmsadmin and password hprmsadmin,
change the password.
10 Getting started
NOTE: If the HP StoreOnce Enterprise Manager detects that you are already logged in, an error
message appears.
This message is displayed for two reasons:
After the HP StoreOnce Enterprise Manager browser is refreshed, the system may disconnect
you and require you to log in again.
If you close the browser, the user session remains active for some time.
In either of these cases, if you try to log in before the previous session times out, you must force
the login.
Click OK to return to the login screen, enter the information again, select the Force Login box, then
click Sign In.
This user guide explains all actions that can be performed by an administrator and by users and
indicates administrator-specific actions.
12 Getting started
3 Configuring the HP StoreOnce Enterprise Manager
To start using the HP StoreOnce Enterprise Manager, the administrator must configure it by
performing the following procedures in this order:
1. Adding a device (page 13)
2. Adding new users, administrators, and groups (page 16)
3. Creating a new group (page 16)
Other optional configuration steps include:
Importing an AD group (page 20)
Setting up SMTP for emailed reports (page 22)
Configuring a report scheduler (page 25)
NOTE: Only an administrator can perform these procedures. Users with user-level permissions
cannot add a device, add new users, or create groups.
Adding a device
HP StoreOnce systems monitored by the HP StoreOnce Enterprise Manager are referred to as
devices. Before adding a device to the HP StoreOnce Enterprise Manager, update the device
firmware to the most recent version.
Four types of devices exist:
Gen2 single node refers to HP StoreOnce 250x, 41xx, and 43xx (legacy) devices.
Gen3 single node refers to HP StoreOnce 26xx, 27xx, 3100, 3520, 3540, 42xx, 44xx,
45xx, 47xx, 49xx, and 5100 devices.
Gen3 multi-node refers to HP StoreOnce B6200 and 6500 devices.
HP StoreOnce VSA series
The procedure to add devices differs slightly between Gen2 and Gen3 devices.
To add devices:
1. From the Administration section of the Navigation tree, select Device Management.
2. Click Add.
The Add Device dialog box appears.
3. Select the appropriate radio button to determine how the HP StoreOnce Enterprise Manager
will locate the device, and then type the correct information into the corresponding field.
Adding a device 13
NOTE: While adding an HP StoreOnce device with firmware 3.6.0 or later, you must enter
the user ID and password as authentication.
NOTE: Device additions can be completed by using a file or a Fully Qualified Domain Name
(FQDN) of the StoreOnce IP address also. By using a file, you can add several StoreOnce
devices all at once. To add by files, select Get IP address From File, and click the ... button to
select the file containing IP addresses. To use the FQDN, select Fully Qualified Domain Name.
If you select the option to add a device with its FQDN, ensure the /etc/hosts file in the
host system (HP StoreOnce Enterprise Manager) displays the entry for FQDN of the device to
be added.
If you select the option to get IP addresses from a file, you must create a .txt file with the
IPs of all the devices to be added. The authentication for the devices to be added should be
provided only once.
4. Select the appropriate polling interval from the Polling Interval field.
The polling interval indicates how often the device is surveyed by the HP StoreOnce Enterprise
Manager to determine and record or report its status.
5. Select or clear the box to indicate whether the system is to find the associated target and
source devices.
If this box is selected, the HP StoreOnce Enterprise Manager searches for any target and
source devices connected to the device being added, and also adds them to the system.
6. Select or clear the box to indicate whether the system is to search in the background.
If Search in Background is selected, other operations can be performed while devices are
being added.
If Search in Background is not selected, the Progress Bar window appears until the devices
are added successfully (or if the operation fails). Other operations cannot be performed while
the devices are being added.
If the operation fails, an error dialog box appears. Click OK to close the dialog box, then
repeat this procedure.
If the device discovery operation fails after multiple attempts, check the network connectivity
between the SEM host and the device to be added. Also, confirm whether the IP address of
the device to be added is valid and that the device is up and running properly.
8. After the operation succeeds and a success dialog box appears, click OK to close the dialog
box.
The newly-added devices are included in the list of devices.
NOTE: If you plan to upgrade a Gen2 system to a Gen3 single node system, you must remove
the device from the HP StoreOnce Enterprise Manager before the upgrade, and add it back to the
HP StoreOnce Enterprise Manager after the upgrade.
Adding a device 15
Adding new users, administrators, and groups
In the HP StoreOnce Enterprise Manager, you can add new users from Active Directory (AD). To
provide access to AD users, you must add the LDAP server information, and then import the AD
group from AD. After a group is imported from AD to the HP StoreOnce Enterprise Manager, all
users of that group can log in to the HP StoreOnce Enterprise Manager. Their information is saved
in the HP StoreOnce Enterprise Manager database.
NOTE: The default authentication mechanism for the HP StoreOnce Enterprise Manager is local.
After the initial configuration, you can change the authentication mechanism from local to LDAP.
Login procedures and procedures for adding users differs based on the authentication mechanism
selected. The following procedures are appropriate for the local authentication mechanism; see
Configuring LDAP authentication (page 89) for LDAP information.
4. In the Role Selection section, select the appropriate radio button to designate whether the
person being added is an Administrator or a User.
5. If all information is complete, click Submit.
6. The Success dialog box appears.
7. Click OK to exit the dialog box, and return to the User Management screen. The newly-added
user or administrator is included in the list of users.
5. Click Next.
6. On the Add Libraries screen, select a single or multiple libraries from the Un-grouped Libraries
list, and then click Add >. Add all libraries by using Add All > instead.
7. Click Next.
8. On the Add NAS screen, select a single or multiple NAS shares from the Un-Grouped NAS
list, and then click Add >. Add all NAS shares by using Add All > instead.
17. If applicable, click Back to make any changes to the information for the new group.
18. If the information is correct, click Finish.
The Success dialog box appears.
19. Click OK to exit the dialog box, and then return to the Group Management screen.
The new group is included in the list of groups.
NOTE: If a new group is created, it takes time before the group will appear in storage and
performance reports. If you do not see a newly created group in the reports, check back later.
NOTE: A group can be created without adding VTL libraries, NAS shares, StoreOnce
CatalystStores, Federated CatalystStores, or users. To add to (or modify) this group later, follow
the procedure in Modifying a group (page 93).
NOTE: This same list of groups can be viewed by selecting Devices from the Navigation tree.
8. Click Next.
9. On the Add CatalystStores screen, select single or multiple CatalystStores from the Un-Grouped
CatalystStores list, and then click Add >. Add all CatalystStores by using Add All > instead.
Importing an AD group 21
11. On the Add Federated CatalystStores screen, select single or multiple Federated CatalystStores
from the Un-Grouped Federated CatalystStores list, and then click Add >. Add all Federated
CatalystStores by using Add All > instead.
After the group is imported, all users of this group can log into the HP StoreOnce Enterprise
Manager by using their LDAP credentials.
5. Click OK.
Modifying an SMTP
To modify an SMTP you added:
1. Select Administration in the Navigation tree.
2. Select the SMTP tab.
3. Click Modify....
5. Click OK.
Removing an SMTP
To remove an SMTP:
1. Select Administration in the Navigation tree.
2. Select the SMTP tab.
3. Click Remove.
A confirmation window is displayed so you can confirm the deletion before the system removes
the SMTP details.
4. Click Next.
5. Select the email interval. See Step 11 in Configuring the email notification of alerts (page 84).
Click Skip to View Recurrence to bypass the reports, and go directly to the recurrence details.
4. After viewing all the report types, click Next to walk through the email interval, recipients,
and a summary of this Report Scheduler.
5. Click OK to close the Report Scheduler window.
View a Report Scheduler from the User Configuration screen.
RemoveDeletes the Report Scheduler from the HP StoreOnce Enterprise Manager. You
are presented with two confirmation boxes before the Report Scheduler is removed.
The Overall Status Summary screen appears and lists for each group:
The group name
The number of devices that currently have a status of Critical, Warning, Unknown, Information,
and Good
The total number of devices
A description of the group
Contact information
For additional information about a group, click on the name of the group in the Group Name
column of the content pane or in the Navigation tree. See Viewing device details (page 41).
32 Managing devices
5. After setting up all the filters, click Filter.
The content pane displays only those devices in the group that meet the filter criteria.
6. To view all devices in the group again, click Reset.
3. Observe the warning to set browser privacy settings, and then click Yes.
4. Click that link to launch the device's login screen.
NOTE: The Launched Device GUI works best with the Mozilla Firefox web browser application.
If you are using Microsoft Internet Explorer, you might have a problem logging out of the HP
StoreOnce Enterprise Manager the first time you attempt to launch a device GUI. This is primarily
due to how the browser responds to third-party cookies. Select Force Login after you log in again,
and launching devices will work properly.
3. From the Available Columns pane on the left of the Column Selection dialog box, click the
column titles you wish to appear, and then click >>.
These column titles are added to the Selected Columns pane on the right of the Column Selection
dialog box.
34 Managing devices
4. To remove the titles from Selected Columns, click the column titles in that list to be removed,
and then click <<.
Removed column titles are returned to the Available Columns pane.
NOTE: The overall status, IP address, name, serial number, model, and details columns
cannot be removed. After one of these columns are selected, clicking << results in a Warning
dialog box. Click OK to close the dialog box, and continue.
5. To change the order in which columns appear, highlight a selected column, and use the up
or down arrow buttons below the Selected Columns pane.
6. Click OK to save these settings.
Firmware notification
In the device group view, the Firmware version column shows the firmware version of the managed
HP StoreOnce device. This column is optional; it does not display in the device list page by default.
To display it, change the device list view by clicking Customized View.
In a particular displayed group, the Firmware Version column provides details on whether one of
the managed device has a more recent firmware version available. The column shows the firmware
versions for all managed devices, along with a link to launch the release page where you can
access the latest firmware. This function applies to viewing all devices and also viewing specific
groups.
Device list with the default setting and no firmware updates available for any device:
Device list with the firmware version column selected in the customized view (regardless of whether
updates are available for any device):
36 Managing devices
The replication topology view provides the following features:
Graphical display of islands of devices: After viewing the replication topology of groups, the
graphs are displayed in separate islands, and links are available at the bottom of the page
to navigate through the graphs easily.
Device status: The status badge on the node indicates the status of that device.
Replication status: The color of the replication lines indicate the replication status. The replication
line shows the status of replications in a Critical state. (For example, if one replication between
two devices is critical but the rest are good, the replication line will show the critical status.)
Replication direction: The arrow in the replication line shows the direction of the replication.
If both the devices connected by an edge are replicating to each other, then a bidirectional
arrow is displayed.
Node information in tooltip: The tooltip of the device nodes provides more information about
the node.
Replication status in tooltip: The tooltip of the replication line status provides more information
about the replication status.
Detailed device information: Details of a specific device. Click on the link in the device node
to view device details. (The link is not available for those devices that are not part of the current
group.)
Visual rearrangement of replication topology graph: Allows you to manipulate the graph on
the screen, such as dragging the nodes, dragging the entire graph, and centering the graph.
Page navigation buttons: The buttons at the bottom of the replication topology graph help to
quickly navigate between various pages of the graph.
2. In the Equal To drop-down box, select the value of the status to view. The choices are Critical,
Warning, Unknown, Information, and Good.
38 Managing devices
Saving the layout
After you have manipulated the graph into a layout you prefer, save that layout for repeated use
in the replication topology viewer. Click Save Layout to save the current layout of the graph. Each
time you return to the viewer, the saved layout is available for display. This saved layout is specific
to your login; it will not be visible to other users in the same group or a different group.
NOTE: Although it cannot be restored, the permanently removed device can be added again
as a new device using the procedure Adding a device (page 13) .
40 Managing devices
Viewing device details
You can view certain details about a specific device. Begin by accessing the Current Issues tab
as described below. From this screen, use the tabs at the top to select more options. This sections
provides details about:
Accessing the Current Issues screen (page 41)
Viewing current issues (page 43)
Viewing virtual libraries (page 47)
Viewing virtual library disk usage (page 50)
Viewing NAS shares (page 53)
Viewing NAS shares disk usage (page 56)
Viewing CatalystStores (page 59)
Viewing CatalystStore disk usage (page 61)
At any time, from the All Devices screen, you can click Refresh, to display the latest device
information.
Gen3 multi-node:
42 Managing devices
3. From the Current Issues tab, click the additional tabs at the top to view additional device
details.
From the Gen3 multi-node device status screens, click a service set link to view the Current Issues
tab. The Current Issues tab displays the current status of the device and the status of virtual libraries,
NAS shares, and CatalystStores on the selected service set. It also includes a pie chart of service
set statistics showing the space used by the service sets and the remaining space; the remaining
space includes the couplet free space and the StoreOnce bookkeeping data. This screen updates
automatically.
All systems
To see more details, click Launch Devices in the Navigation tree. The HP StoreOnce Management
GUI launches and appears within the HP StoreOnce Enterprise Manager itself. Every launched HP
StoreOnce GUI is automatically added under Launched Devices of the Navigation tree on the left
pane of the HP StoreOnce Enterprise Manager.
NOTE: If necessary, disable pop-up blockers on the web browser so that the new window can
open.
44 Managing devices
NOTE: To view details for a different device within that group, click on [group name] Devices
in the bread crumbs, and then select the radio button of the device to view.
2. On a Gen3 multi-node device, click Select Node(s) to determine which nodes are included in
the email alert at the chosen threshold.
46 Managing devices
8. To change a minimum threshold for an email address, edit the value directly in the Minimum
Threshold column of the table.
9. To remove an email alert, select it from the table, and click Remove. Select the box in the table
heading row to select all email alerts at once.
The device and library name, library status, replication status, and details are listed for each
virtual library on the device.
The service set name is applicable only for Gen3 multi-node devices. Hovering the mouse
over the first column indicates that the service set name is applicable only for those devices.
3. To sort the list by a specific column, click the column title once to view by ascending order
and twice to view by descending order.
4. To see a graphical view of the replication relationships of the virtual libraries on this device,
click View Replication Topology. The View Replication Topology helps with the graphical feel
of VTLs present in a device and their replications.
Some of these libraries could behave as source libraries while some could be target libraries.
The Topology Viewer helps in visualizing the islands of replications of the libraries on the
device. The topology graph shown here is similar to the Device Topology view except that
every element in the graph represents a library instead of a device.
Clicking View Replication Topology in the Virtual Library Replication screen opens the screen
shown below. This is similar to the device topology screen except that every node in this graph
is a library, and the edges indicate the replication link between the libraries. This example
shows a replication between two libraries.
48 Managing devices
NOTE: View Replication Topology is only enabled after View All is selected for the View By
field. The topology view is not available for filtered views of virtual libraries.
Hovering over the node provides library information, such as which device the library belongs
to, the status of the library, and so forth.
5. To filter libraries by type, select the type of libraries to view (all, source, target, or
non-replicating) in the View by field.
NOTE: If there are no libraries of that type, the list appears, but there are no entries.
NOTE: If you are viewing only source libraries, click + next to the library name to display
the associated target library. Source libraries have only one target library.
If you are viewing only target libraries, click + next to the library name to display the associated
source libraries. Target libraries may have more than one source library.
NOTE: To view details for a different device within that group, click [group name] Devices in
the bread crumbs, and then select the radio button of the device to view.
50 Managing devices
The table to the right of the graphs lists all of the virtual libraries in the current group along
with the physical disk space used, the user data stored, and the deduplication ratio.
52 Managing devices
Viewing NAS shares
Users and administrators can view details of NAS shares to which they have access. To do so:
1. Navigate to the Current Issues tab (see Accessing the Current Issues screen (page 41)).
2. Do one of the following:
On Gen2 or Gen3 single node devices, click the NAS Replication tab.
On Gen3 multi-node devices, select a service set, and then click the NAS Replication tab.
The service set name is applicable only for Gen3 multi-node devices. Hovering the mouse
over the first column will indicate that service set name is applicable only for those devices.
3. To sort the list by a specific column, click the column title once to view by ascending order
and twice to view by descending order.
54 Managing devices
4. To see a graphical view of the replication relationships of the NAS shares on this device, click
View Replication Topology.
Some shares behave as source shares while some could be target shares. The Topology Viewer
helps in visualizing the islands of replications of the shares on the device. The topology graph
shown here is similar to the device topology view except that every element in the graph
represents a share instead of a device.
View Replication Topology is only enabled after View All is selected for the View By field. The
topology view is not available for filtered views of NAS shares.
Clicking View Replication Topology (if available) opens a screen that shows a graphical
representation NAS shares on the device and their replications.
5. To filter NAS shares by type, select the type of shares to view (all, source, target, or
non-replicating) in the View by field.
NOTE: If there are no NAS shares of that type, the list appears but there are no entries.
NOTE: If you are viewing only source shares, click + next to the share name to display the
associated Target Share. Source shares have only one Target Share.
If you are viewing only target shares, click + next to the share name to display the associated
source shares. Target shares may have more than one Source Share.
NOTE: To view details for a different device within that group, click on [group name] Devices
in the bread crumbs, and then select the radio button of the device to view.
56 Managing devices
The table to the right of the graphs lists all NAS in the current group along with the physical
disk space used, the user data stored, and the deduplication ratio.
58 Managing devices
Viewing CatalystStores
You can view the CatalystStores that are available within a service set. Along with displaying the
CatalystStore name, this screen shows the health, the number of items in the CatalystStore, and
whether or not the CatalystStore is accessible.
To view the CatalystStores:
1. Navigate to the Current Issues tab (see Accessing the Current Issues screen (page 41)).
2. Do one of the following:
On HP StoreOnce VSA and Gen3 single node devices, click the CatalystStore tab.
On Gen3 multi-node devices, select a service set, and then click the CatalystStore tab.
NOTE: To view details for a different device within that group, click on [group name] Devices
in the bread crumbs, then select the radio button of the device to view.
After a Gen3 device is added to the HP StoreOnce Enterprise Manager, it attempts to reach all
the CatalystStores within that device using the default access key which is an empty string. If client
access permissions are disabled or if the store is set as accessible to All Clients in the Gen3
device, the Accessible column for that CatalystStore displays Yes. Otherwise, you must enter the
correct client access key. The HP StoreOnce Enterprise Manager then uses that access key to
communicate with CatalystStore. Without the correct access key, the HP StoreOnce Enterprise
Manager cannot retrieve any information related to CatalystStore job statuses.
NOTE: Access keys are not requested for HP StoreOnce devices running firmware 3.12.0 or
later.
60 Managing devices
Enter the access key in one of the following ways:
Click Accessible for the relevant CatalystStore, and enter the access key directly.
If the same access key needs to be applied to a number of CatalystStores, select all the relevant
CatalystStores, enter the access key in the text box, and click Apply to Selected Stores.
The changes take effect after you click Refresh or navigate to a different page.
62 Managing devices
3. On a Gen3 multi-node device, click a service set link, and then click CatalystStore Status.
The CatalystStore status is displayed. In addition, there are two graphs:
CatalystStore Disk UsageThe used space (includes disk space occupied by CatalystStores
in the current service set and current group), others (includes disk space occupied by the
other service set in the same couplet, disk space occupied by virtual libraries and NAS
in the current service set, disk space occupied by CatalystStores in the current service set
but in a different group, and StoreOnce bookkeeping data), and couplet free space.
Couplet Disk UsageThe space used by each node, couplet free space, deduplication
ratio, and amount of user data stored on the couplet of the selected service set.
The table to the right of the graphs lists all of the CatalystStores in the current service set and
current group along with the physical disk space used, the user data stored, and the
deduplication ratio.
Viewing messages
The Messages screen displays the managed and un-managed library, NAS share, CatalystStore,
and Federated CatalystStore details. The Messages screen is not available to an administrator.
To acknowledge the messages:
Viewing messages 63
1. Select Messages in the Navigation tree. The screen displays the managed, un-managed,
library, NAS share and Catalyst details.
2. Select specific messages, or check the box in the header row to select all of the messages.
3. Click Acknowledge.
4. Click OK in the two confirmation dialog boxes. A success dialog box appears.
64 Managing devices
5 Accessing and viewing reports
The HP StoreOnce Enterprise Manager supports report and trending for the history data. The HP
StoreOnce Enterprise Manager shows a dashboard of overall appliance status, library status, NAS
share status, replication jobs, replication duration and size, object store status, forecast, disk usage,
and disk usage forecasting.
To view the reports, select Reports on the Navigation tree. The Dashboard is displayed by default.
Reports can be exported to a .csv file or a .png image by clicking Export to csv. You can schedule
a report by clicking Schedule an Email (see Configuring a report scheduler (page 25)).
In all the reports, the For Last drop-down displays the data as follows:
For last 24 Hours/1 Day, the report displays hourly aggregated values.
For last 1 Week or 4 Weeks, the report displays daily aggregated values.
For last All, the report displays monthly aggregated values.
In addition, in all the reports under Replication tab (Jobs, Slot Mapping Activity, and Cartridge
Activity) the For Last also displays the options of 8 Weeks and 3 months historic data.
NOTE: Date, SlotMapping Name , Replication status, No. of Mapped Slots Out of Sync, Out of
Sync Warning Threshold, Out of Sync Critical Threshold, and No. of Mapped Slots Out of Sync
Warning are fixed headings that cannot be removed from the displayed results.
By default, report data is displayed in pages. You can browse report data by clicking on the page
numbers or First, Last, Previous, and Next. You can see all report at once by clicking View All.
Click Export to CSV to export the report in .csv format.
You can export the report as a .csv file and export the graph as a .png file. You can also create
an Email Scheduler for the report.
NOTE: The actual data transferred, slot mapping, and cartridge activity reports are only applicable
to Gen3 multi-node, GEN3 single node, and VSA devices.
Copy jobs can have the status as Completed, Running, Cancelled, Paused, and Pending.
You can export the report as a .csv or .png file by clicking Export... and you can email the
report to a designated recipient by clicking Schedule an email.
You can export the report as a .csv or .png file by clicking Export... and you can email the
report to a designated recipient by clicking Schedule an email.
After your mouse device hovers over a particular point on the graph, a tool tip displays the details
of that point.
To zoom into a particular region of the graph, use the mouse device to select the region of interest;
the graph zooms into that area. You can zoom in multiple times until the graph reaches its zoom
limit. Use Zoom Out to step back one level of zoom, or Reset Zoom to return to the graph's original
display state.
The report can be exported to a .csv file or to a .png image file.
To filter the libraries, enter text into the Available Libraries text box, and click Search. Click
Clear to clear the filter.
To filter the NAS shares, enter text into the Available NAS Shares text box, and click Search.
Click Clear to clear the filter.
9. Select one or more NAS shares.
10. Click OK to close the Available NAS Shares list.
To filter the CatalystStores, enter text into the Available CatalystStores text box, and click
Search. Click Clear to clear the filter.
9. Select one or more CatalystStores.
10. Click OK to close the Available CatalystStores list.
11. Use the drop-down boxes to select either Copy Jobs or Data Jobs.
You can select a Start From date; the system begins sending emails on that date.
Example: Select 1 AM and Start From 08/17/2011. Every day beginning on August
17, 2011, the recipients will get an email at 1 AM.
Weekly
Recipients receive weekly emails on the selected day and time.
You can select a Start From date; the system begins sending emails on that date (or
the first selected day of the week after that date).
Example: Select 12 AM, Sunday, and Start From 08/17/2011 (a Wednesday).
Every Sunday beginning on August 21, 2011, the recipients will receive an email
at 12 AM.
You can select a Start From date; the system begins sending emails on that date (or
the first selected day of the month after that date).
Example: Select 12 AM, date 25, and Start From 08/17/2011. On the 25th of
every month beginning on August 25, 2011, the recipients will receive an email at
12 AM.
Quarterly
Recipients receive quarterly emails on the selected date and time.
You can select a Start From date; the system begins sending emails on that date (or
the selected day of the quarter after that date).
Example: Select 12 AM, date 25, January, and Start From 08/17/2011. On the
25th of every quarter beginning on August 25, 2011, the recipients will receive an
email at 12 AM. (Using January marks the quarters: January through March, April
through June, and so forth.)
Yearly
Recipients receive yearly emails on the selected date and time.
You can select a Start From date; the system begins sending emails on that date (or
the selected day of the year after that date).
Example: Select 12 AM, date 25, January, and Start From 08/17/2011. On the
25th of every January beginning on January 25, 2012, the recipients will receive
an email at 12 AM.
18. Click Preview if you want to see a preview of an alerts email before confirming the
configuration. Click OK to exit the preview.
NOTE: The Administration tasks are not available to and cannot be seen by anyone with user-level
permissions.
IMPORTANT: If you want to configure an LDAP server with the DIGEST-MD5 encryption
mechanism, you must enter a fully-qualified name in the Server field. DIGEST-MD5 does not work
with the Server IP.
To add a new LDAP server:
1. From the Navigation tree, select Administration.
2. On the AD Authentication tab, click Add.
The Add a new LDAP server dialog box appears.
Field Description
Organizational Unit The organizational units associated with the LDAP server.
When selecting Others, enter the information in the text
box in this format:
OU=[OU name] (the default is Users)
Spaces are allowed in the organizational unit name.
For multiple entries, separate entries with semicolons (;).
If you enter the top level OU first, all users of
organizational units falling under the top level are
included. If you enter the bottom level first, only the users
of the first specified level are included. For example, to
provide access to the GM OU in a hierarchy such as
DomainSPEDSpeopleGM you must structure the
OU list as follows:
OU=GM;OU=people;OU=EDS;OU=SP;OU=Domain
You must traverse the OUs from bottom to top.
a. If you cannot connect to the LDAP server, an error message appears. Click OK to close
the dialog box.
b. If the information is correct, a success message appears. Click OK to close the dialog
box.
4. Click Add.
IMPORTANT: If you want to modify an LDAP server with the DIGEST-MD5 encryption mechanism,
you must enter a fully-qualified name in the Server field. DIGEST-MD5 does not work with the
Server IP.
To modify an existing LDAP server:
1. From the Navigation tree, select Administration.
NOTE: You cannot modify the Base Domain Name or the Domain.
a. If you cannot connect to the LDAP server, an error message appears. Click OK to close
the dialog box.
The following table lists typical error messages and possible causes.
b. If the information is correct, a success message appears, and all the users (except
hprmsadmin) will be logged out. Click OK to close the dialog box.
Deactivating a user
The administrator can deactivate and reactivate users. A deactivated user cannot log into Enterprise
Manager.
To deactivate a user:
1. From the Navigation tree under Administration, select User Management.
2. On the Active Users tab, select the user to be deactivated, and click Deactivate.
A warning dialog box appears.
3. Click Yes to continue.
A confirmation dialog box appears.
4. Click Yes to deactivate the user.
A success dialog box appears.
Activating a user
The administrator can activate a user. The method of activation depends upon the current
authentication mechanism.
Modifying a group
To modify any group other than Un-Grouped:
1. From the Navigation tree under Administration, click Group Management.
2. Select the group to be modified from the list.
3. Click Modify....
The Welcome screen of the Modify Group [group name] wizard appears.
4. Click Next to begin.
5. On the Group Details screen, make the appropriate edits. The group name, group description,
and contact number can be modified.
6. Click Next.
7. On the Add Libraries screen, libraries can be added from Un-Grouped libraries. Libraries from
existing groups can be moved back to Un-Grouped libraries.
NOTE: To add all Un-Grouped libraries to the group, click the Add All button.
c. To remove libraries from the group, click the names of the libraries in the Selected Libraries
table to be removed. To select several at a time, hold down the Ctrl key, and click each
library to be removed.
d. Click Remove between the two tables in the wizard. This action moves the highlighted
libraries from the Selected Libraries table to the Un-Grouped Libraries table.
NOTE: To remove all libraries from the group, click Remove All.
8. Click Next.
9. On the Add NAS screen, NAS shares can be added from Un-Grouped NAS. Existing shares
from the group can be moved back to Un-Grouped NAS.
a. Click on the name of the NAS share in the Un-Grouped NAS table to be added to the
group. To select several at a time, hold down the Ctrl key, and click each NAS share to
be added. The NAS shares are then highlighted in the table.
b. Click Add between the two tables in the wizard. This action moves the highlighted shares
from the Un-Grouped NAS table to the Selected NAS table.
c. To remove a NAS share added to the group, click the name of the share in the Selected
NAS table to be removed. To select several at a time, hold down the Ctrl key, and click
each NAS share to be removed.
d. Click Remove between the two tables in the wizard. This action moves the highlighted
shares from the Selected NAS table to the Un-Grouped NAS table.
NOTE: To remove all shares from the group, click Remove All.
a. Click on the name of the CatalystStore in the Un-Grouped CatalystStores table. To select
several at a time, hold down the Ctrl key, and click each name to be added. The
CatalystStores are then highlighted in the table.
b. Click Add between the two tables. This action moves the highlighted CatalystStore from
the Un-Grouped CatalystStores table to the Selected CatalystStores table.
NOTE: To remove all CatalystStores from the group, click Remove All.
NOTE: Because Federated CatalystStore members belong to a group, they are not listed
individually.
b. Click Add between the two tables. This action moves the highlighted Federated
CatalystStore from the Un-Grouped Federated CatalystStores table to the Selected
Federated CatalystStores table.
NOTE: To add all Federated CatalystStores to the group, click Add All.
c. To remove a Federated CatalystStore added to the group, click it in the Selected Federated
CatalystStores table. To select several at a time, hold down the Ctrl key, and click each
one to remove.
d. Click Remove between the two tables. This action moves the highlighted Federated
CatalystStore from the Selected Federated CatalystStores table to the Un-Grouped
Federated CatalystStores table.
NOTE: To remove all Federated CatalystStores from the group, click Remove All.
NOTE: Only users with the role of User are listed because users with the role of
administrator always have access to all groups.
To add all users to the group, click Add All.
c. To remove a user added to the group, click the name of the user in the Selected Users
table to be removed. To select several at a time, hold down the Ctrl key, and then click
each name to be removed.
d. Click Remove between the two tables in the wizard. This action moves the highlighted
users from the Selected Users table to the Available Users table.
NOTE: To remove all users from the group, click Remove All.
Click Back to make any changes to the information for the group.
18. If the information is correct, click Finish.
The Success dialog box appears.
19. Click OK to exit the dialog box, and return to the Group Management screen.
a. Click on the names of libraries in the Select Libraries table to be removed from the group
and added to another group. To select several at a time, hold down the Ctrl key, and
click each library to be moved. The libraries are then highlighted in the table.
b. Click Add between the two tables in the wizard. This action moves the highlighted libraries
from the Select Libraries table to the Selected Libraries table.
NOTE: To move all libraries from the Select Libraries table to the Selected Libraries
table, click Add All.
To remove a library from the Selected Libraries table, select the library and click Remove,
or use Remove All to empty the Selected Libraries table.
6. Click Next.
a. Click on the names of the NAS shares in the Select NAS table to be removed from this
group and moved to another group. To select several at a time, hold down the Ctrl key,
and click each NAS to be moved. The NAS shares are then highlighted in the table.
b. Click Add between the two tables. This action moves the highlighted NAS shares from
the Select NAS table to the Selected NAS table.
NOTE: To move all NAS shares to the Selected NAS table, click Add All.
To remove a NAS share from the Selected NAS table, select the NAS share and click
Remove, or use Remove All to empty the Selected NAS table.
8. Click Next.
a. Click on the names of the CatalystStores to be removed from this group in the Select
CatalystStores table. To select several at a time, hold down the Ctrl key, and click each
CatalystStore to move. The CatalystStores are then highlighted in the table.
b. Click Add between the two tables. This action moves the highlighted CatalystStores from
the Select CatalystStores table to the Selected CatalystStores table.
NOTE: To move all CatalystStores to the Selected CatalystStores table, click Add All.
To remove a CatalystStore from the Selected CatalystStores table, select the CatalystStore
and click Remove, or use Remove All to empty the Selected CatalystStores table.
a. Click on the names of the Federated CatalystStores to be removed from this group in the
Select Federated CatalystStores table. To select several at a time, hold down the Ctrl key,
and click each Federated CatalystStores to move. The Federated CatalystStores are then
highlighted in the table.
b. Click Add between the two tables. This action moves the highlighted Federated
CatalystStores from the Select Federated CatalystStores table to the Selected Federated
CatalystStores table.
12. On the Select Group screen, select the group in which the libraries, NAS shares, CatalystStores,
and Federated CatalystStores will reside from the Select Target Group field.
Removing a group
Administrators can remove a group from Enterprise Manager. All NAS shares and libraries
associated with that group are moved to the Un-Grouped group, and any user associated with
that group will no longer see details for the deleted group.
1. From the Navigation tree under Administration, select Group Management.
2. Select the group to be removed.
3. Click Remove.
A warning dialog box appears to confirm that the group should be removed.
4. Click Yes to confirm the selection.
A confirmation dialog box appears to confirm the action.
5. Click Yes to remove the group.
A success dialog box appears to confirm that the group was removed.
6. Click OK to close the dialog box, and return to the Group Management screen.
The group just removed is no longer included in the list of groups.
NOTE: Removing a group moves all the libraries, NAS shares, CatalystStores, and Federated
Catalyst from that group to the Un-Grouped group. The Un-Grouped group, itself, cannot be
removed.
5. If required, change the IP address by highlighting the current IP address and then typing in
the correct information.
If you are modifying the polling interval or IP address of an HP StoreOnce B6000-series device,
you must enter the user ID and password as authentication.
6. Click Apply.
The updated polling interval appears in the Polling Interval (in minutes) column for that device.
Removing a device
To remove a device:
1. From the Administration section of the Navigation tree, select Device Management.
2. Select the device to be removed.
3. Click Remove.
A warning dialog box appears.
4. Click Yes.
A confirmation dialog box appears.
5. Click Yes.
A success dialog box appears.
6. Click OK to close the dialog box.
The device is no longer included in the list of devices.
NOTE: The removed device is moved to the Removed Devices screen. To view removed
devices, on the Navigation tree, under Devices, select Removed Devices. These devices can
be viewed, restored, or permanently removed. See Managing removed devices (page 39).
Modifying a password
This feature is enabled only if the authentication mechanism is Local. If the authentication mechanism
is LDAP, users must change their passwords in LDAP.
Users and administrators can change their passwords:
1. In the Navigation tree, click User Configuration.
The User Details fields appear in the content pane, with the current user contact information
pre-populated.
2. Click Change Password.
The Change Password dialog box appears.
3. Enter the current password into the Old Password field, and then type the new password into
both the New Password and Confirm New Password fields.
Characters are displayed as asterisks (*).
4. Click OK.
If the Old Password is incorrect, or if the New Password and Confirm New Password fields
are not the same, an error dialog box appears. Otherwise, a success dialog box appears.
2. To sort the entries by a specific column, click the column name. The entries are listed in
ascending order according to the selected column. Click the column name again to sort in
descending order.
NOTE: Click twice on the title Type to display the most severe log entries first. They will
appear in the following order: critical, warning, unknown, information, normal, and good.
(Clicking on Type only once will display the least severe log entries first.)
c. Click Filter.
The content pane displays only those items in the log that meet the filter criteria.
NOTE: The ability to filter log entries become more useful as the list of log entries grows.
105
c. Navigate to the folder in which to save the log.
d. If appropriate, change the default file name.
e. Click Save.
An export success dialog box appears.
f. Click OK to return to the History Log.
5. Users with administrator-level permissions can clear the History Log:
NOTE: Clearing items from the History log deletes the items permanently; there is no way
to restore cleared/deleted items. HP advises that the History Log be exported before any items
are cleared.
a. Use the List Item Filter, if appropriate, to display only those items you wish to clear.
b. Select the appropriate value from the Clear log older than field.
c. Click Clear.
A warning dialog box appears.
d. Click Yes to continue.
A confirmation dialog box appears.
e. Click Yes to clear the displayed items from the History Log.
A success dialog box appears.
f. Click OK to close the dialog box.
Only those items that were both displayed after the filter was applied and older than the
selected time frame are cleared from the log. All other items remain.
The log entries for the backup utility are available in the DB_BackupRestoreLog.log file
located in the InstallDir\log folder.
3. At the prompt, type the location of the database backup file and the file name, and then press
Enter.
4. The screen prompts for the version of the dump file. Enter the correct version number; only
SEM1.2, SEM1.3, SEM1.4, SEM1.4.2, and SEM1.5 are permitted.
NOTE: This procedure can be used to duplicate the Enterprise Manager system onto another
server.
NOTE: If the current authentication mechanism is LDAP, you must enter the User Id in the
following format:
domain name / user id
To view help content after logging into Enterprise Manager, enter the following command:
--help
2. To view the device list, enter the appropriate group number or group name.
The client displays the list of devices and information for the selected group.
Gen3 multi-node
For example:
show devicesummary -g Un-Grouped -a hpb499bac0d9a2
3. Enter the appropriate device number or device serial number from the list.
5. You can specify the group name and device serial number with the show libraries
command in the following format:
show libraries g <group name> a <device serial number>
For example:
show libraries g Un-Grouped a CR201050FD
Gen3 multi-node
show libraries g <group name> a <device serial number> -s
<ServiceSet Serial Number>
For example:
show libraries -g Un-Grouped -a hpb499bac0d9a2 -s hpb499bac0d9a202
5. You can specify the group name and device serial number with the show nasshares
command in the following format:
show nasshares g <group name> a <device serial number>
For example:
Gen3 multi-node
show nasshares -g <Group Name> -a <Device Serial Number> -s
<ServiceSet Serial Number>
For example:
show nasshares -g Un-Grouped -a hpb499bac0d9a2 -s hpb499bac0d9a202
6. To redirect output to a file, use the command -o as follows (HP StoreOnce B6200 and 6500
devices):
show nasshares -g <Group Name> -a <Device Serial Number> -s <Service
Set Serial Number> -o <output File Name>
For example:
show nasshares -g Un-Grouped -a hpb499bac0d9a2 -s hpb499bac0d9a202
-o C:\LibraryList.txt
7. You can provide additional options with the show repjobstats command in the following
format:
show repjobstats -g <group name> -a <device serial number> -l
<library name>
For example:
show repjobstats -g Un-Grouped -a CR2061E862 -l "Library 2"
Gen3 multi-node
show repjobstats -g <group name> -a <device serial number> -s
<Service Set number> -l <library name>
For example:
show repjobstats -g Un-Grouped -a hpb499bac0d9a2 -s hpb499bac0d9a202
-l Lib2Src
8. The default time period is Everything. To change the time period, use the t option:
show repjobstats -g <group name> -a <device serial number> -l
<library name> t <time period>
For example:
show repjobstats -g Un-Grouped -a CR2061E862 -l "Library 2" t
last_24_hours
Gen3 multi-node
show repjobstats -g <group name> -a <device serial number> -s
<Service Set number> -l <library name> -t <time period>
For example:
5. You can provide additional options with the show show servicesetsummary command
in the following format:
show servicesetsummary -g <Group Name> -a <Device Serial Number> -s
<Service Set Serial Number>
For example:
Unable to log in. You have already logged in Click Force Login on the Login page. This
and are trying to log in terminates the previous session.
again from a second
browser window.
You have closed the browser
window abruptly while
accessing the application
and are attempting to log in
from a new browser.
You clicked Refresh from the
browser window.
Unable to log in; a Flash Player The host name is being resolved Use the IPv4 address of the host to access
exception occurs, and the application to an IPv6 address instead of an Enterprise Manager.
does not respond. IPv4 address.
Resolve the host name to an IPv4 address
instead of an IPv6 address.
The server is not The server status is not Good or 1. Check the status of the server.
availableEnterprise Manager the server is disconnected. 2. If the server status is Good, check the
cannot connect to a server that has connection to the server.
already been added to the system.
130 Troubleshooting
Table 1 Common issues (continued)
Symptom Possible Cause Solution
The device addition fails. The IP address is invalid. Add the device with a valid IP address.
The specified IP address is Check network connectivity and ensure the
not reachable, either due to device is running.
network problems or the HP Add a valid HP StoreOnce device.
StoreOnce device is down.
Check the history log to find which device
The specified IP address is
failed to add, ensure device connectivity,
not for an HP StoreOnce
and then add the device again.
device.
Devices could not be added.
The device status is unknown for long Network issue exist, or the HP Check network connectivity to ensure the
durations. StoreOnce device is not device is running.
running.
Ensure that the device status is not
Unknown.
Unable to connect to Enterprise The client system is not able Ensure that there is network connectivity on
Manager. to communicate with the client machine.
Enterprise Manager. Ensure that the StoreOnce Enterprise
Enterprise Manager is not Manager is running on the server system.
running. Enable TCP port 3096 (or the port on which
The firewall is enabled on the the application is configured to run) on the
system on which Enterprise firewall.
Manager is installed.
The installation fails with the error, The installation file is corrupt. Validate the checksum of the downloaded
Error reading setup initialization file. install package to verify that the file is not
corrupt. If it is corrupt, download the package
again.
A fatal error occurs upon logging in. There is a system issue. 1. Click Save Error Log.
The Select location for download by
[filename] screen appears.
2. Navigate to the location to save the error
log, and ensure that it is named
appropriately, and then click Save.
3. Users should contact the system
administrator. Administrators should contact
HP Technical Support. See HP technical
support.
131
Table 1 Common issues (continued)
Symptom Possible Cause Solution
A fatal error occurs. Enterprise Manager is not able Ensure that Enterprise Manager is running
to connect to the database. on the server.
If Enterprise Manager does not start:
1. Completely uninstall Enterprise Manager.
2. Perform a new installation of Enterprise
Manager.
3. Use the Restore utility (see Restoring the
Enterprise Manager database), and
choose the most recent backup.
The Enterprise Manager service does Port number 3095 is already 1. Edit the server.xml file in the \tomcat\
not start. used by another application. conf folder, and change the port number
3095 to some other free port number value,
in the line Connector port="3095"
protocol="HTTP/1.1"
connectionTimeout="20000"/.
2. Find connector port="3096," and change
the port number 3096 to some other free
port number value.
3. Find redirectPort="3096," and change the
value to the free port number entered which
was given in 2.
While using the backup utility, the You may not have sufficient The administrator should provide full control to
message, Access Denied, is privileges on the folder where Everyone on the folder if possible.
displayed. backup is taken.
On the CatalystStore tab (from All The library used in HP Delete the password for the client. The
Devices in the navigation tree), an StoreOnce Enterprise Manager password field should be left blank when a
access protected CatalystStore does to communicate with the client is initially created on the HP StoreOnce
not accept the Client Accesskey and CatalystStore is using an older appliance.
the Accessible column continues firmware version.
displaying the Click to enter Client
Accesskey message if its client has
password set on the HP StoreOnce
appliance.
132 Troubleshooting
B Support and other resources
This guide provides information about:
Installing the HP StoreOnce Enterprise Manager
Using Enterprise Manager with administrator-level permissions
Using Enterprise Manager with user-level permissions
Related documentation
The following document provides related information:
HP StoreOnce VSA Deployment and Configuration Guide
You can find this and other StoreOnce Backup system documents from the Manuals page of the
HP Business Support Center website:
http://www.hp.com/support/manuals
HP Technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
HP websites
For additional information, see the following HP websites:
http://www.hp.com
http://www.hp.com/go/storage
http://www.hp.com/service_locator
http://www.hp.com/support/manuals
http://www.hp.com/support/downloads
http://www.hp.com/storage/whitepapers
D2D The previous name of the HP StoreOnce Backup Systems product line.
deduplication The feature in which only a single copy of a data block is stored on a device. Duplicate information
is removed, thereby reducing the amount of storage used by a given data block.
library A system on which many tapes are stored for easy retrieval. For the HP StoreOnce Enterprise
Manager, it is a virtual library.
NAS Share A NAS (Network Attached Storage) Share is a shared folder that resides on a NAS server, and
is a network location from and to which files are transferred. For the HP StoreOnce Enterprise
Manager, it is either a NAS share or allocated space that acts as a NAS share.
135
Index
replication job statistics, 125
A configuring
activate alerts emails, 84
user (local authentication), 92 configuring the HP StoreOnce Enterprise Manager, 13
activity report contact information, 104
cartridge, 70 create group, 16
slot mapping, 67 Current Issues, 43
AD, importing a group, 20 customize
adding columns, 34
administrators, 16 Customize View, 34
groups, 16
SMTP, 22 D
users, 16 dashboard
adding a device, 13 viewing, 65
Administration data retention period
Device Information, 103 modifying, 24
Device Management, 103 data transferred
Group Management, 97, 102 report, 71
Modify Group, 93 deactivate
User Management, 91, 92 user , 92
administrator deduplication ratio
adding, 16 viewing, 82
alerts emails device
configuring, 84 add, 13
authentication mechanisms, 89 details, 41
filter, 31
B launching GUI, 33
backup, 107 remove, 103
Device Management, 13
C Devices, 31, 41
cartridge Current Issues, 47
activity report, 70 Removed Devices, 39
CatalystJobs trend view CatalystStores, 59
viewing, 72 view NAS shares, 53
CatalystStore disk usage
move, 97 CatalystStore, 61
CatalystStores NAS shares, 56
performance report, 79 viewing, 81
view details, 59 virtual library, 50
CatalystStores usage display columns, 34
viewing, 72 document
Command Line Interface, 110 related documentation, 133
batch commands, 129 documentation
change port, 110 HP website, 133
critical devices, 122 providing feedback, 134
deduplication and disk usage statistics, 123 drive
device details, 114 performance report, 77
device summary, 115
exit, 129 E
group details, 113 error log, 130
group summary, 113 export
help, 111 CatalystStore information, 60
launch, 110 history log, 105
libraries, 118 library information, 50
list commands, 112 NAS share information, 56
NAS shares, 120
136 Index
F M
Federated CatalystStore manage
move, 97 history log, 105
Federated CatalystStores removed devices, 39
performance report, 80 managing devices, 31
filter devices, 31 messages
firmware notification, 35 viewing, 63
forecasting modify
viewing, 66 group, 93
forecasting of disk space IP address, 103
viewing, 82 password, 104
polling interval, 103
G modifying
Gen2, defined, 13 data retention period, 24
Gen3, defined, 13 SMTP, 23
group move
adding, 16 CatalystStore, 97
columns to display, 34 Federated CatalystStore, 97
create, 16 library, 97
filter devices to display, 31 NAS share, 97
view summary, 31
Group Management N
create group, 16 NAS share
add to group, 93
H move, 97
help performance report, 78
obtaining, 133 remove from group, 93
History Log, 105 view details, 53
HP
technical support, 133 O
HP StoreOnce Enterprise Manager build number, 25 orphan service set, 15
HP StoreOnce Enterprise Manager version, 25 Overall Status Summary, 31
I P
importing an AD group, 20 password, 104
installing, 8 performance reports
IP address, 103 CatalystStores, 79, 80
issues drive, 77
viewing, 43 library, 75
NAS share, 78
L port, 76
launch the HP StoreOnce Enterprise Manager, 10 service set, 74
launching the device GUI, 33 viewing, 73
LDAP permissions, 12
add server, 89 polling interval, 103
modify server, 90 port
remove server, 91 performance report, 76
LDAP authentication, 89
library R
add to group, 93 related documentation, 133
move, 97 remove
performance report, 75 device, 103
remove from group, 93 group, 102
viewing, 47 user or administrator, 91
local authentication, 89 removed devices
add users, 16 manage, 39
login, 10 permanently remove, 40
error, 11 restore, 40
force, 11 removing
137
SMTP, 24 CatalystStore disk usage, 61
replication jobs CatalystStores, 59
viewing, 66 CatalystStores usage, 72
replication report current issues, 43
viewing, 66 dashboard, 65
replication summary data transferred for VTL report, 71
viewing, 83 deduplication ratio, 82
replication topology device details, 41
filtering, 37 disk usage, 81
refreshing, 38 CatalystStore, 61
saving layout, 39 NAS shares, 56
viewing, 36 virtual library, 50
viewing legend, 38 forecasting, 66
zooming in and out, 37 forecasting of disk space, 82
report group summary, 31
data transferred, 71 HP StoreOnce Enterprise Manager version, 25
reports libraries, 47
viewing, 65 messages, 63
restore NAS share, 53
database, 108 NAS shares disk usage, 56
performance reports, 73
S replication jobs, 66
service set replication summary, 83
performance report, 74 replication topology, 36
slot mapping reports and trending, 65
activity report, 67 slot mapping activity report, 67
SMTP virtual library disk usage, 50
adding, 22
modifying, 23 W
removing, 24 websites
setting up, 22 HP , 133
Subscriber's Choice, HP, 133 HP Subscriber's Choice for Business, 133
product manuals, 133
T
technical support
HP, 133
service locator website, 133
trending
viewing, 65
troubleshoot, 130
U
Un-Grouped, 102
upgrading, 9
user
add contact information, 104
add to group, 93
adding, 16
modify password, 104
remove from group, 93
User Details, 104
Change Password, 104
User Management, 16
users, adding, 16
V
viewing
cartridge activity report, 70
CatalystJobs trend, 72
138 Index