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    The Erlang B Formula

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    efren6716
    The Erlang B formula can be used to determine the number of phone lines needed to achieve a desired grade of service (GoS) given a certain level of traffic. The document provides two examples of using the Erlang B formula to calculate the GoS for given traffic and number of lines, and to determine the minimum number of lines needed to achieve a target GoS. It also notes alternatives like the Erlang C formula and Extended Erlang B formula that should be used in other situations.

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    The Erlang B Formula

    Uploaded by

    efren6716
    294 views1 page
    The Erlang B formula can be used to determine the number of phone lines needed to achieve a desired grade of service (GoS) given a certain level of traffic. The document provides two examples of using the Erlang B formula to calculate the GoS for given traffic and number of lines, and to determine the minimum number of lines needed to achieve a target GoS. It also notes alternatives like the Erlang C formula and Extended Erlang B formula that should be used in other situations.

    Original Description:

    Popular formula used in Telecom Traffic Engineering

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    The Erlang B formula can be used to determine the number of phone lines needed to achieve a desired grade of service (GoS) given a certain level of traffic. The document provides two examples of using the Erlang B formula to calculate the GoS for given traffic and number of lines, and to determine the minimum number of lines needed to achieve a target GoS. It also notes alternatives like the Erlang C formula and Extended Erlang B formula that should be used in other situations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    294 views1 page

    The Erlang B Formula

    Uploaded by

    efren6716
    The Erlang B formula can be used to determine the number of phone lines needed to achieve a desired grade of service (GoS) given a certain level of traffic. The document provides two examples of using the Erlang B formula to calculate the GoS for given traffic and number of lines, and to determine the minimum number of lines needed to achieve a target GoS. It also notes alternatives like the Erlang C formula and Extended Erlang B formula that should be used in other situations.

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    The Erlang B Formula

    The Erlang B formula can also be used to determine how many phone lines
    are needed to attain a desired Grade of Service, given a certain level of
    traffic. The Erlang B formula and some examples are described below; you
    can also use the Erlang B calculators at left.

    The first calculator tells you how many phone lines are needed if you input
    the traffic and desired probability of blocked calls. The second calculator tells
    you the probability that a call is dropped if you input the traffic and number
    of lines.

    If the Erlangs of traffic is E and the number of trunk lines is M, then the well-
    known Erlang B formula for the probability that a call is dropped, the GoS, is
    given by the equation

    GoS = (EM/M!)/(n=0
    M En/n!).

    Example 1: Suppose a call center has 10 phone lines, receives 480 calls per
    day, and the average duration of a call is 15 minutes. Since 15 minutes =
    1/96 days, the number of Erlangs is (480)(1/96) = 5. (Computing Erlangs
    requires that call frequency and call duration be in the same units of time.
    You will get the same number no matter which units you use.) Thus, the
    probability that a call is blocked is

    GoS = (510/10!)/(10
    n=0 5 /n!) = 0.0183846.
    n

    This means about 1.84% of the calls get dropped. As M becomes large,
    calculating GoS by hand becomes unwieldy, thus Erlang calculators must be
    used.

    Example 2: Recursive iterations can be used to figure M from a given value


    of E and a desired value of GoS. Suppose that a call center receives 300 calls
    per hour, the average call duration is 5 minutes, and the center would like a
    GoS value of 0.025.

    First, we calculate the number of Erlangs as (300)(1/12) = 25, since 5


    minutes is 1/12 of an hour. Then using an iterative procedure similar to
    guess-and-check, we find that the call center must have a minimum of 33
    phone lines to achieve this Grade of Service.

    If the system places calls in a queue rather than drops them, you must use
    the Erlang C Formula instead. If a significant portion of dropped calls retry,
    then use the Extended Erlang B Formula, which factors in a recall rate.
    And for systems with a finite source of callers, use the Engset Blocking
    Function.

    When the probability is low, i.e., less than .05, then the call center is efficient
    at handling traffic. When the GoS is high, i.e., greater than 0.1, then the call
    center has a high rate of annoyed and impatient callers!

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