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IMS-19-11 Service Request Form

The document is a service request form used to request various IT services and assets. It collects requester details and requires selection of request type, time frame, employee type, specific services and assets needed, and approval signatures.

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Subin Roshan
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69 views

IMS-19-11 Service Request Form

The document is a service request form used to request various IT services and assets. It collects requester details and requires selection of request type, time frame, employee type, specific services and assets needed, and approval signatures.

Uploaded by

Subin Roshan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Service Request Form

Section A: Requester/Proponent Details


Please complete this section with the user information:
Employee ID # Log on ID Job Title:
(if Available):
First Name: THABAT Middle Name: ETHICS REVIEW Last Name: COMMITTEE
Department: HUMAN RESOURCES Project: JEDDAH HEAD OFFICEMobile No:
Approved by: Position: Signature:

Dept./Project Manager Signature & Date:

Request Details
Request Type New Update Renew Add Suspend Delete

Request Time Frame Permanent Temporary Start Date End Date

Employee Type Regular Contractor Client Trainee Guest

Service Requested New Renew Update Add Suspend Delete Comments

Network ID

Email Account terc@thabat.sa


Distribution Group

Folder Access

Internet Access

Guest Account

Telephone Extension JEDDAH HEAD OFFICE LINE


Cisco Jabber

Software

Citrix Access Please Fill Section B on Below

ACCPAC MMS FMS PCM T/A SAP


Application Access
QlikView Others

Laptop CPU Monitor Printer Scanner Phone
IT Asset

STC SIM Bravo Mobile Others
Telecommunication Device Device

Others (Please Specify):
Section B: Citrix Request Type
Citrix Access Maximo ACCPAC MMS FMS PCM T/A MS OWA DVR R1/R2

Others (Please Specify):
IT Department Approval
IT Manager: Signature & Date:

Note: Original signed form shall be submitted to IT Department for the record. User should sign Computing Use Agreement (IMS-19-14) unless user already signed
it before.
Related Forms: Nil Form No.IMS-19-11/Rev.0
Information Technology Department

Service Request Instruction

Term Definition

Request Type Choose Appropriate Request type to mention whether its a request for new access or
request to modify / delete existing access. E.g. New / Update/ Renew/Add/Delete

Choose Appropriate Employee type:

Employee Type Regular Employee of TCC


Trainee under training
Contractor Working with TCC
Client /Consultant
Guest of TCC
Other (If Any Other Mention the type)

Select the Required Service and Service type.

E.g. 1.: Requesting A New Email Account


Select Service as Email Account and Service Type as New
Services Requested

E.g. 2: Requesting for renewal of existing software license Select Service as


SOFTWARE and service type as Renew

List of Services: Network ID/Email Account/Distribution Group / Internet


Access/Access to Email Groups/Software License/Shared Folder Access etc.

Choose the appropriate application to which Access is required. Maximo /


Application Access ACCPAC/MMS-FMS/PCM/SAP/Qlikview/Time & Attendance/Other

Request for New IT Assets / Upgrading the existing Hardware. Select this Option and
IT Assets choose the appropriate IT Asset or Assets
LAPTOP/CPU/Monitor/PRINTER/SCANNER/PHONE

Choose the appropriate option to which Access is required


Telecommunication
STC SIM/Bravo Device/Mobile Device/Other
Choose the appropriate application to which Access is required.
Maximo / ACCPAC/MMS-FMS/PCM/MS OWA /Time & Attendance/DVR R1&
Citrix Access
R2 / Other

Note: Original signed form shall be submitted to IT Department for the record. User should sign Computing Use Agreement (IMS-19-14) unless user already signed it before
Form No. IMS-19-11/Rev.0

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