A

TRAINING REPORT
ON CREDIT DEPARTMENT & GENERAL BANKING SERVICES
AT THE KANGRA CENTRAL CO-OPERATIVE BANK

SUBMITTED TO
Gautam Institute Of Management and Technology Hamirpur (HP), in the
partial fulfillment for the requirements for the

Degree Of

Master Of Business Administration

Submitted By
Vikas Bhatia
MBA 3rd Semester
(1601028003)
Under the Supervision Of
Dr.Ashok Kumar Bansal
Director Of Management Department
HIMACHAL PRADESH TECHNICAL UNIVERSITY,
HAMIRPUR (HP) 2017
GAUTAM INSTITUTE OF MANAGEMENT & TECHNOLOGY
HAMIRPUR (HP)
 DECLARATION

The report entitled General Banking And Credit Management is submitted to Gautam Institute Of

Management & Technology is a original work done by me under the Supervision & Guidance of Mr.

Vinay Sharma

The internship report has been done in the partial fulfillment of the requirements for the Master Of

Business Administration. This report has not been previously submitted in any form to any

examination/institute/university or any.

The information which I included here is true and in original as per my best knowledge and research,

with taking possible references if any.

Vikas Bhatia

Univ. Roll No. 1601028003

Gautam Institute Of Management & Technology

 ACKNOWLEDGEMENT

Writing this report after 45 days interning as an official staff in Kangra Central Co-operative Bank Ltd. I
was thankful and lucky having an opportunity active friendly as well as challenging environment. I want to
express my Gratitude to everyone who helped me to accomplish my intership. First of all I would like to
thank to the DR.ASHOK BANSAL of MBA Department HOD of Gautam Institute of Management and
Technology Hamirpur prviding me with usefull knowledge that can be applied on practical task at Kangra
Central Co-operative Bank Ltd Branch Kuthera. Secondly, I am greatly indebted to our Branch Manager
Suman Thakur, Cashier Amarnaath Kapoor, Clerk Vinay Sharma & Neelam Kumari for their devotion and
thoroughness in supervising me during the internship. They were not only my bosses but also my mentors.
In addition I would like to thanks my Colleagues,

Thanks to everyone who supporting and encouraging me to complete the internship report.

Vikas Bhatia
 TABLE OF CONTENTS

Sr. No. Chapters Particulars Page No.

1 Cover Page i

2 Certificate of Bank ii

3 Letter of Declaration iii

4 Acknowledgment iv

5 Executive Summary v

6 Table of Contents vi

7 List of Tables viii

8 List of Figures ix

9 1st INTRODUCTION 1

10 1.1 Background of the Report 2-5

Overview Of the Report
Duration Of Internship.
Training Methodology
Ways of Information Collection.
Scope of Report.
Sample and Design of Report.

11 1.2 Objectives of Internship 5

12 General Objectives 6

13 Specific Objectives

14 1.3 Brief Introduction Of Banking Organization 7

15 Meanings and Definition Of Banking 8

16 Functions of Banking 8

17 1.4 Introduction Of Our Organization 9

( KCC Bank Ltd.)

18 History of KCC Bank 9

19 Commerce and Management 10

20 Capital Structure and Financial Position 11,-12

21 Business & Deposits Policies 13-16

22 Products and Services of KCC Bank 17-19

23 1.5 Organization Structure and Bank Profile 20-24

24 1.6 SWOT Analysis of KCC Bank 25-26

25 Present Position & Balance Sheet 27

26 2nd Weekly Practical Report 28

27 2 Practical Work Structure. 29-30

28 Introduction Practical Work Activities 31

29 2.1 Credit Department Work 32

30 2.2 Weekly Practical Report In Detail ( 1st -6th Week) 33-38

31 I. Work Assignment -

32 ii. Objectives -

33 Iii. Learning of the Week -

34 2.3 Customers Service Department 39-40

35 3rd Recommendations and Conclusion 41

36 3.1 Overall Experience and Learning Knowledge Gained 42

37 3.2 Recommendations 43

38 3.3 Conclusion 44

39 References And Bibliography 45

 LIST OF TABLE

Sr No. Table No. Particulars Page No.

1 1.1 Duration of Internship in various Departments 3

2 1.4.2.1 Operation of KCCBank 11

3 1.4.2.2 Capital Structure 11

4 1.4.2.3 Financial Position 12

5 1.5.1.1 Bank Profile 22

6 1.5.1.2 Profile Of Branch Office 23

7 1.6.1.2 Balance Sheet 27

8 2 Practical Work Structure 29-30

9 2.1 Major Activities of Credit Department 32

10 2.1 Loan Dept. Activities 34

11 2.2 Cash Dept. Activities 35

12 2.3 Cheques Collection Register 36

 CHAPTER 1

INTRODUCTION
1.1 Background of the Report

Internship program has become the bridge for those who want to enter to corporate level from the
college life, through internship I got to know the real working environment that was very much
different from my course study. During my internship, I got a chance to work in the department about
Gereral Banking & Credit Management Of Kangra Central Co-operative Bank Limited how is it
perform all operations. The term I spent at Kangra Central Co-operative Bank Limited was more
engaged with learning part through assignments. All my experience helped me realize parts like
grouping work, work environment, peering support, carried out in the organization. Thus, the internship
duration provided me with the opportunity to broaden my knowledge, acknowledge my
strengths/weakness that would be more helpful to shape up my career in the future.

1 . Overview Of Report :

This report entitled An Overview Of General Banking & Credit Department of The Kangra Central
Co-operative Bank Ltd has been prepared as partial fulfillment of the requirement for the award of
degree of Master of Business Administration under the MBA program of Gautam Institute of
Management & Technology , Hamirpur under Himachal Pradesh Technical University, Hamirpur
(HP) The internee got the opportunities to work at KCC Bank Ltd, one of the successful and emerging
bank in the Himachal Pradesh.
The internee was under the direct supervision of Dr. Ashok Bansal, Head of Management Department
at GIMT, Hamirpur college for the internship program. The report add up the knowledge of how
organization obtained the debt financing and what sort of provision and criteria are required to meet to
different types loan facilities from the bank.

ii. Duration of Internship

The Internship program endure for 45 days starting from 3th June to 17th July 2017. Internee has spent
45 days period in the following departments :
 Table No. 1.1.1

Duration of internship in Different Departments

Sr. No. Name Of Departments Time Period in days
1 Credit Department 10
2 Customer Service 12
Department
3 Cash Department 12
4 Recovery Department 11

Training Methodology :

By methodology, we mean how, when, what and where method & techniques are used to gather the
data , information, make the analysis and represent the collected data to draw up the report complete,
valuable and more meaningful. In another word, Methodology is the process of collecting ,
analyzing and interpretation of facts and figure and providing solution of the problem.

Data and Information collection.

Data information and other necessary materials that are used to make this report complete and
meaning full gathered from two sources, internally and externally. Some time orally I have
collected information which is not available. And these can be gathered only personal experience
Ways of Data Collection

1. Primary Data : First time collected data. As a internee accumulated from primary data from

a. Observation of Employees : Here primary data are collected through spending 45 days in the
kcc
b. bank during the working hour. Here. I observed the total banking process.
 c. Direct Involvement in work.

d. Informal Discussion

2. Secondary Data :

The secondary data had been collected from the MIS of KCCB . To
clarify different secondary sources such web site , register book . In this regards internal sources :
a. Bank Annual Report 2016- 2017.
b. Previous reports and journals relevant to banking industry.
c. Instruction circulation of Head office.
d. Bank issues seminar papers etc.
e. Books And Wikipedia Sources etc

SCOPE OF STUDY :

The duration of the study was a very short span time. It was very much hard to complete a report as
well as assigned task by the bank. So I had to complete this study facing very much time pressure.
This report are cover only Credit Department and General Banking Activities of The Kangra
Central Co-operative bank Ltd. Especially this report emphasis on the comparison of different bank
interest rate and deposit schemes , in a financial products . It consider only one Branch from all well
known public and private banks.

Sampling Procedures and Research Design :

I collected primary data by random sampling basis and my sample size is banking employees i.e. 7 .
Collected information is processed by the use of computer system. By using MS Excel and SPSS
software to analyzed one year account opening data.

Limitation Of Study :
I. Inexperience on practical to do so.
 II. Not proper to perfectly represents on this task.
III.Sometime data is not available.

V. Study is mostly secondary based data .

1.2 Objectives of Internship

Internship is become the key for students to get employment. To get an employer, a candidate who
has spent time working for a particular industry shows, dedication to a particular career,
enthusiasm for a particular job and importantly has experience. Moreover, an internship offers you
practical knowledge of professional career.
I internee have selected to do internship at KCC Bank one of the finest bank in Himachal Pradesh
banking on the credit department. The Objectives are internship highlighted as :

General Objectives.
Specific Objectives.

I. General Objectives :
To Qualify for the degree of Master of Business Administration.

II. Specific Objectives :

a. To get the real picture of professional life.
b. To acquire that experience about the activities perform in the credit & Finance dept.
c. To acquire the knowledge about the document needed for obtaining loan.
d. To Analyze the lending process.
e. To identify the types of loan and their importance of business.
f. To identify the role of loan department in bank.
g. To study the efficiency of the management in present competitive banking market.

1.3 Brief Introduction of the Banking Industry :

I. Meaning of the Bank

Bank is the lawful organization which accepts deposits that can be withdraw on demand, pay interest,
clear cheques act as an intermediary and make loan to individual and business those need it A part
from this bank also provides financial services such as wealth management, currency exchange,
Safe deposit, locker and vault facility.

Definition of Banking :

According to Bank Regulation Act Of India (1949)

It defines banking as accepting, for the purpose of lending or investment of deposit pf money the
public, repayable on demand or otherwise or withdraw able by cheque, draft order or otherwise.

II. FUNCTIONS OF BANKS :

A. Primary Functions : Accepting Deposits and Granting advance are the main primary function
of the bank.

1. Accepting Deposits : The bank collects deposits from the public. These deposits can be
different types such as :

I) Saving Deposits ii) Current Deposits

iii) Fixed Deposits iv) Recurring Deposits.

2. Granting of Loan and Advances :

The bank advances loans to the business community and other

members of the public. The rate charged is higher than what pays on deposits.. The difference in
the interest rates ( lending rate and the deposit rate) is its profit. The types of bank loans and
advances are :

I) Overdraft

ii) Loans
iii) Cash Credits

iv) Discounting of Bills of Exchange.

B. SECONDARY FUNCTIONS :

The bank performs a number of secondary functions, also called as non banking functions.
These important secondary functions of banks are explained below.

1. Agency Functions :

The bank act as an agent of its customers. The bank performs a number of agency functions
which includes :
I ) Transfer of funds. Ii ) Portfolio Management.
Iii ) Collection of Cheques. Iv ) Periodic Collection.
v.) Periodic Payments. Vi .) Other Agency Functions.

2. Utility Functions

The bank also performs general utility functions , such as :

I ) Issue of Drafts ,Letters of Credits etc.
ii ) Locker and ATM Facility.
Iii ) Underwriting of shares.
Iv ) Dealing in Foreign
Exchange. V ) Project Reports.
Vi ) Social welfare programs.
Vii ) Other utility functions.

CASH RESERVE RATIO :

Bank are required to maintain CRR ratio as prescribed by central

bank. CRR is the percentage of deposits liability to be retained by commercial bank and other
deposit money bank as prescribed by central bank.
 1.4 INTRODUCTION OF KCC BANK LTD

The Kangra co-operative Bank Ltd started as very humble condition way as a small thrift/credit society
in March 1960 by a few friends of Distt. Kangra of Himachal Pradesh to help out of the people of
Himachal residing in Delhi to uplift their economic conditions and tide over the financial hardships,
Dedications, sincerity and honesty of those members brought rich fruit and this credit society grew up
into a big society within 12 years after its formation and successful running was converted into primary
urban cooperative bank in 1972 by RBI permitted to carry out to banking activities including
acceptance of deposits from non- members by opening their savings, current, RD
A/cs.23 years there from in june 1995 it was granted a license to carry out the banking business
by RBI.

1.4.1 History Of KCC Bank :

The Kangra Central Co- operative bank Ltd Dharamshala was registered on 18 March 1920. It was
established to facilitate the operation of the Primary Co operative societies affiliated with it by raising
resources and acting as balancing centre. It was granted license to Open Branchres and consequently
Six more branches were added in February, May, December 1996, June 1998, October 2008 and last in
July 2009. The main branch along with its service branch arbitration and recovery department is
situated in its own three storied building at Pacarana. It purchased another building in April 2008 At
Jagatpuri where its one of the existing Branches has already been functioning.
Bank enjoys Grade A audit classification since long Govt of NCT of Delhi gave to the bank
Best Bank Award for the years 2004-05,2007-08,2009-10 and 2011-12.
Bank is giving dividend to its shareholders regularly and lastly declared @18% the highest
declared so far, Bank has also introduced three schemes of welfare nature for its shareholders.

Welfare Schemes Of Membership

1. If form the membership of the bank existing as on 31st December 2013, any member
dies, his nominee will be given a death grant of Rs 25000/ from member welfare Scheme
and it and if he has taken any loan , then loan amount up to Rs 75000/ will be exempted
from interest.

2. Any member enrolled after 31st December 2013 if dies before attaining a membership of
10 years, his nominee will be given a death grant of RS 15000/ from Member Welfare
Scheme and Loan up to RS 50000/ if will be taken from exempted from interest.

3. Any Member enrolled after 31st December 2013 if dies after completing
membership of 10 years, his nominee will be given a death grant of RS 25000/ from

4. Member Welfare Scheme and Loan up to RS 75000/ if taken will be exempted from
interest, the second one is where scholarship @ 75000/, if taken will be exempted from
interest, the second one is where scholarship @ RS 150/ & 200/ per month is given to the
brilliant wards of the members and staff I and third one is to give one time incentive to
those wards of members who get 90% marks in Board Examination. Amount of Incentive is
RS 3100/ & RS 5100 for 10th & 12th class respectively.

1.4.2 COMMERCE & MANAGEMENT

Branches spread through out the state of Himachal Pradesh. There are 85 branches of all
banks which are serving in the urban areas of the state, 250 branches are serving in the
semi urban areas and1331 branches are serving in the rural areas of the state. In order to
fulfil the demand of long term credit, the Himachal Pradesh state co-operative agriculture
and rural development bank play in important role.
On the other hand, Kangra primary co-operative agriculture and rural development bank
which is located in Dharamshala provides medium and long term financial assistance for
agriculture and allied activities with its 16 branches in 3 Distts namely Kangra, Una,
Hamirpur. There are 5 urban co-operative banks eating to the credit needs to their members
in the urban areas of Himachal Pradesh.
As for as the rural short term credit co-operatives are concerned, there is an apex state
cooperative bank and 2 dist. central co-operative banks financing in the concerned districts of
their functioning areas. The Himachal Pradesh state co-operative bank 1.4.3 MISSON :

KCC Banks began operation in 1995 with a simple mission to be a world class Indian bank . We
realized that only a single minded focus on product quality and service excellence world help us get
there. Today the bank is on the way towards that goal. It is currently gratifying that its efforts
towards providing customer convenience has been appreciated both nationally and internationally.

1.4.4 TECHNOLOGY.

KCC Bank Ltd Operations in highly automated environment in term of information

Technology and communication systems . All the branches have online connectivity, which
enables the bank offer speedy funds transfer facilities to its customers.
The Banks business is supported by salable and rebuts systems which ensure the our clients
always get the finest services we offer.
In each of the business, the bank has succeeded in leveraging in market position. Expertise
and technology to create a competitive advantage and build market share.

1.4.5 BUSINESS.

KCC Bank offers a wide range of commercial and transactional banking service and treasury
products to wholesale and retail customers. The Bank has two Business Segements :

1. Whole Sale Banking Services

2. Retail Banking Services.

A. WHOLE SALE BANKING SERVICES :

a. Large Range of small and mid size and agricultural business.

b. Provide commercial and Transactional banking services.
c. It includes working capital finance, trade services, transaction services,
cash management etc.
d. Provide Insurance policies in whole customers.

B. RETAIL BANKING SERVICES :

a. It provide Target Market customers a full range of the financial products and
banking services, giving the customer a one stop window for all banking requirements.

b. So as well as provide alternative delivery channels like as ATMs, Mobile

Banking, Net Banking etc.

1.4.5.1 Vision Document For 2016 -2017 to 2017 2018.

All the branches are fully computerized with CBS. The implementations of CTS, NEFT/ RTGS,
ATM has already been done . Board of Directors has also prepared a VISION DOCUMENT for
2016-17 to 2017-18 according to which various targets have been fixed.

1. Membership has been planned up to 48,000.13.

2. Share Money up to 31 cores.

3. Deposits to increase 850 crores from 730 crores.

4. Efforts will be made to maintain the highest percentage of dividend clienntent 1.50 lakhs.

5. ATM Card holders up to 17000.

6. To purchase two buildings.

7. To be Eligible for schduled status.

8. To open two Branches.

9. To computerized HO & CRD

10. To get A RBI inspection Rating.

11. To Open onside ATMs in all branches.

12. To make customer service quick and satisfactory.

13. To Arrange minimum two lectures in a year on important topics such as

a. Investment Schemes.
b. NPA, Credit Appraisal, KYC Norms.
c. Customer Services.
d. Internal Control Profitability.

14. To Maintain Net NPA 0 % and gross NPA not more than 4.5%.

1.4.6 Deposit Policy

Customers are most important visitors in our premises they are not dependent on us we are
dependent on them. We are determined served them in particular and our community as a whole in
general with smile to their utmost satisfaction through co-operatives.

1.4.6.1 Types of Deposit Accounts :

1. Saving Account.

2. Current Account.

3. Term Deposit Account.

1. Saving Bank Account :

Saving Bank account is very name suggest that is intended for savings for the Future.

There are no restrictions on the number and amount of deposit that can be made on any day.
Minimum amount of withdrawal /deposit is RS 10 . Balance in the account earns interest Rate by
the Head Office from time to time. The facility of withdrawal by cheque is also allowed subject to
certain organisations and agencies as approved by RBI.
As required by Law, while opening the account we will satisfy ourselves about the identity,
including verification of address of a person seeking to open an account, to assist in protecting the
prospective customers, members of the public and ourselves against fraud and other misuse of the
banking system duly observing know your customers (KYC) guidelines of RBI.

2. Current Account :

Current Accounts are designed to meet of the needs of such sections of the public who operate their
account regularly and frequently . Traders, Businessmen, corporate bodies or the like who receive
money and make payment very offen . Current Accounts are suitable to such category of customers as
there are no restrictions on the number of withdrawals or deposit. It can be opened by :

1. Individuals.
2. Partnership Firms
3. Private and Public Ltd. Co.
4. HUFs / Specified associates.
5. Societies and Trust Etc.
3. Term Deposit Account :

The Deposit Received by the bank for a fixed period withdraw after the expiry of the fixed
period and include deposits such as Recurring and Fixed Deposits Etc. Term Deposit can be
opened by

1. Individuals and Partnership Firms.

2. Private and Public Ltd Companies.
3. HUF and Societies /Trusts Etc.

4. General Accounts :

1. Joint Account.
2. Special Type Account.
3. Minor Accounts
4. Accounts of illitrate Persons.
5. Account of Blind Persons.
6. Repayment under joint accounts.

1.4.6.2 Depositors Rights

1. Right to INFORMATION

A deposit will have right to information about charges, quality or standard of the services offered
by the bank to enable him/her to take an independent decisions.

2. Right to CHOOSE

A depositor will have the absolute freedom to choose among the various services offered by the
bank to suit his/ her requirements.

3. Right to Utilize the PRODUCTS & SERVICES

To right a depositor choose and utilise of Products & services according to our facility

1.4.7 PERSONAL BANKING PRODUCTS &

SERVICES PRODUCT SCOPE

Kcc Bank Ltd Offers a bunch of Products and services to meet the every need of people . The
Company Cares for both individuals as well as corporate and small and Medium entreprises.
For Individuals and cards assist the customers.
The customers are choose the suitable one from a range of products which will suit their life stage
and needs.For organization the company has a host of customised solution the range from funded

services and non funded services, value addition services, mutual funds. Etc. The affordable plans
part from providing long term value to the employees help in enhancing goodwill of the company.

1. ACCOUNTS &

DEPOSITS Saving Account

a. Saving Plus Account

b. Saving Max Account
c. Senior citizen Account
d. Insitutional Savings Account
e. Payroll Salary Account
f. Clasic Salary Account
g. Regular Salary Account
h. Pension Saving Account
i. Family Saving Account
j. Kisan Saving Account.

2. Current Account.

a. Plus Current Account

b. Trade Current Account
c. Premium Current Account
d. Regular Current Account
e. Max Current Account

3. Fixed Deposit Account

a. Regular Fixed Account

b. Super Saver Account
c. Sweep In Account
d. Recurring Deposit Account
e. Demat Account
f. Safe Deposit Locker.

2. LOANS

a. Personal Loans
b. Home loans
c. Two Wheeler Loans
d. New Car Loans
e. Used Car Loans
f. Commercial vehicle Finance
g. Working Capital Finance
h. Construction Finance
i. Investment and Insurance
j. Mudra Gold Bar

3. FOREX SERVICES

a. Trade Finance
b. Foreign Currency Cheques & Deposits
c. Payment Services
d. Visa Money Transfer
e. NEFT & RTGS Services.
f. Mobile & Internet Banking
g. Branch Network
h. ATM & Locker Facilities.

4. Cards

a. Silver Credit Card

b. Gold Credit Card
c. Womens Gold Credit Card
d. Platinum Plus Credit Card
e. Value Plus Credit Card
f. Health Plus Credit Card
g. KCC Bank Idea Silver Credit Card
h. KCC Bank Idea Gold Card
i. Wholesale Banking Services
j. Funded Services
k. Non- Funded Services
l. Value Added Services
m. Internet Banking
n. Corporate Salary Account
o. Tax Collection

5. NRI Banking Services

a. Rupee Saving Account

b. Rupee Current Accounts
c. Rupee Fixed Deposits
d. Foreign Currency Deposits
e. Accounts for Returning India

1.5 ORGANIZATION STRUCTURE OF KCC BANK LTD.

The management of affairs of the bank shall best as defined in the laws in the
following The General body shall determine the General Policy of the bank
1. The Board Of Directors.
2. The Executive Comitee.
3. The Managing Director.
4. The General Manager.
ADMINISTRATIVE SET UP OF BANK :

1. Board of Directors.
2. Chairman.
3. Managing Director.
4. General Manager.
5. Deputy General Manager.
6. Zonal Manager.
7. Branch Manager.

ORGANIZATION SET UP BY BANK

1. Head Office.
2 Zonal Office.
3 Branch Office.
1.5.1 Our Organization Profile

Details of THE KANGRA CENTRAL CO-OPERATIVE BANK LTD, KUTHERA BUHLA

Bank: THE KANGRA CENTRAL CO-OPERATIVE BANK LTD

Address: TESHIL & DISTT. HAMIRPUR H.P.

State: HIMACHAL PRADESH

District: HAMIRPUR

Branch: KUTHERA BUHLA

Contact: SH. KARTAR CHAND

IFSC Code: KACE0000166 (used for RTGS, IMPS andNEFT transactions)

Branch Code: Last six characters of IFSC Code represent Branch code.

MICR Code: 177850031

About Branch Office KUTHARA For The Financial Year 2016 -17

Total Number of Employees = 5

Designation Employee
Branch Manager Mrs. Suman Thakur
Junior Asistant Manager Mrs. Neelam Kumari
Senior Clerk Mr. Vinay Sharma
Cashier Mr. Amarnaath Shukla
Peon Mr.Ramprashad

Kuthera IFSC Code consists of 11 Characters:

KACE0000166

First 4 characters represent the entity (KACE#######)

Fifth position has been defaulted with a '0' (Zero) for future use (####0######)

Last 6 character denotes the Kuthera branch identity (#####000166)

The Kangra Central Co-Operative Bank Kuthera Branch Hamirpur, Himachal Pradesh Details

Kangra Central Bank Kuthera Branch Phone Number : Address: TESHIL & DISTT. HAMIRPUR
H.P.. Email id of The Kangra Central Co-Operative Bank Kuthera Branch is , PIN Code is , Customer
Care Toll Free No : 1800-180-8008 Email ID: support@kccb.in , mdkccb@bsnl.in ,
dgmkcc@dataone.in, complaint@kccb.in, IFSC Code is KACE0000166, Kuthera branch code is
000166. MICR No is 177850031 Contact No: .
1.5.2 KCC BANK PROFILE:

KCC Bank History Come in existence in 17th March 1920.

1 Poinneer banking institution catering needs of public and co- operative societies in Kangra
and Lahul Spiti.

2. Indora banking union was merged and 2nd branch open at Nurpur in Jan. 1956.

3. Plampur banking union was merged and 3rd branch of the bank opened at Plampur in Jan 1957.

4. 4th Branch of the bank opened at Hamirpur in oct.1967.

Main Head Office Details Of Kcc Bank Ltd.

Leading Co Operative bank in North India.

Head office Situated in Dharamshala Distt Kangra (H.P.)

Name Designation

Company Name The Kangra Central Co-Operative Bank Ltd.

Establishments Year March 1960

Mr. Jagdish Sepahia Chairman

Mr. Kuldeep Singh Pathania Vice- Chairman

Mr. Ajit Paul Mahajan Director

Mr. PC Akela (HAS) Managing Director

Mr. Sudhir Katoch Deputy Registrar

Mr. Ashok Puri General Manager.

Address: H.O. Kachehri Road, Jawahar Nagar Dharamshala , Distt. Kangra Himachal Pradesh
176215.Bank has tie ups Axis Bank, HDFC Bank and ICICI. Bank and also with Maruti Udyog Ltd.

VISION :

To emerge as the most trusted, admired, sought after world class financial institution, and to
be the most preferred destination for every customer and investor and a place of pridge for its
employees

1.6 SWOT ANALYSIS

Introduction of SWOT Analyses

A SWOT analyses is a structure planning method used to evaluate the strengths, weakness,
opportunities and threats involve in a project or in a business venture. A SWOT analyses can be
carried out for a project, place, company, firm or person. It involves specifying the objectives
Organization or project and identifying the internal and external factor that are favrorable and
unfavorable to achieve the objectives. The degree to which the internal environment of firm
matches with the external environments expressed by the concept of strategic fit.

1. STRENGTHS : characteristics of the business or project that give it an advantage

over other.

2. WEAKNESS : characteristics that place the organization or project at a disadvantages

over other.

3. OPPORTUNITY : elements that the project could exploit to its advantage.

4. THREATS : elements that environment could cause trouble.

1. STRENGTH :
The biggest strength of bank is direct banking channels. As direct banking
channels saves time and money both as a customer does not need to go to bank for any kind of
transaction except cash withdrawal and cash deposits all other things are done sitting anywhere in
the world.

a. All services and products of Kcc Bank are available through direct banking channels.
b. Free ATM , Mobile and Net Banking Services.

c. Very Easy to Access and use.

d. A highly Personalized Services provided by the bank.
e. KCC Direct Banking Channels provide Real Time and Accurate Information.

2. WEAKNESS :

a. Resistance to change
b. One Should have the knowledge of the operation of the computers and all of course the internet

3. OPPORTUNITIES :

a. Centralized banking makes easy for KCC Bank to provide services to

customers. b. Huge Markets of Shareholders

4. THREATS :

a. Vulnerable to reactive attack by competitors.

b. Attacks of Web Hackers.
c. Lack of infrastructure in rural areas could constrain investment.
 CHAPTER 2

WEEKLY PRACTICAL
 WEEKLY PROGRESS REPORT

WEEKS NAME OF WORK ASSIGNED WORK STATUS

1ST Know about the bank Accomplished

2ND Know about the working of Bank Accomplished

3RD Work in Customer Service Department Accomplished

4TH Work in Credit Department Accomplished

5TH Work in Cash Department Accomplished

6TH Work in Recovery department Accomplished

7TH Distribution Activities Accomplished

WEEKLY PRACTICAL WORK REPORT IN DETAILS

1st WEEK : ( 3-10 june )

Work Assignment : Know about the Bank Management System.

Banking systems perform several different functions, depending on the network of
institutions. For example, payment and loan functions at commercial banks allow us to
deposit funds and use our checking accounts and debit cards to pay our bills or make
purchases. They can also help us finance our cars and homes.
By comparison, central banks or systems distribute currency and establish money-related
pol-icies. Investment banks or systems conduct trades or deal with capital markets.

Objective :

In the first week we have to assigned a work of know about the bank. In this work we have know the
history about the bank. & also know about the how is it work

Learning of the week :

I have know about a lot of things in this week like as how the bank can perform all the operations
I learn that working system of bank and how deal with cash. Also some learn that Banking History,
Functional & Operating Area of KCC bank . The objective of Bank provide finance for number of
corporate bodies, and Financial support of customers. My Work status of week is Accomplished and I
say that it is very important to know the organization.

2nd WEEK : (10-17 June)

Work Assignment : How to opening a New Accounts in Bank :

Objective :
To gain the Practical Knowledge Of opening a Accounts :

This is the primary and

important function of bank employees. Also it is my objective of how to open a new accounts.
Accounts are not personal also take different type accounts internship period.

Learning of the Week :

I learn about how to open a new bank account . In this stage, I follow
some steps :
1. Fill up the personal details of customers in application form
i.e. a. Name , Address , Contact No. Id Proof etc.
2. Type of account will be open by customer i.e.
a. Saving Account,OR Current A/c.
b. RD A/C OR FD A/C.
c. Loan A/C.
3. PAN Card Number ( If any)
4. KYC i.e. Aadhar Card Number .
5. Nominee of Account and Fill the details of Nominee.
6. Signature of Accountholder and their Nominee.
7. After Fill the Application form Enter the details of Management system on Different
screens and Scan the Documents and open the account some rupees.
8. After provide the Bank Passbook of Customer.

So, bank account is the most important work in employees and I gain more knowledge
about this work and accomplished by successfully.

WEEK 3rd : ( 17-24 June)

Work Assignment : Loan Providing Services.

Objective : To Know how to provide a different types loans by bank :Loan is the another importance

function of the banking organization. In this week, I focus on the loan, because I know about the
loan procedures and I am interested to know bank how to provide a loan . Because Loan is the
source of income generation and bank maintain the NPA Management Policy through the loan.

Learning of the Week : In this week, I achieve that THE KCC Bank What types loans are provided
the customers. The following loans are provides are follows :

Types of Loans Providing The KCC Bank Ltd.)

Maximum Credit Limit

1 Kisan Credit Loan :

Crops Loan . (Agricultural Activities)
Allied Activities.
12 Months 10000 Not more than 25,000

2 Vehicle Loan
Two Wheeler and
Four Wheeler
7 20 Years 5,00,000 ( New Car) or
2 times of the Annual Income

3 Consumer Loan 5- 7 Years 3,00,000 not less than 35 %

of Gross Salary.

4 House Loan
Construction and Repair.
Purchase of Land and Flat.
15- 20 Years 5,00,000 or 35 % of Gross
Salary ( New House)

5 SSI Loans ( Small Scale

Industries) New Entrepreneurs
Expansion Of Business.
5-10 Years 25,000 5,00,000

6 SCC ( Swarojgar credit Card Scheme) 5 Years 25000

 Table 2.2.1
( Types of Loans Providing The KCC Bank Ltd.)

Sr .No. Particulars Repayment Maximum Credit Limit

Period (Amount In Rupees)

1 Kisan Credit Loan : 12 Months 10000 Not more than 25,000

Crops Loan . (Agricultural Activities)
Allied Activities.

2 Vehicle Loan 7 20 Years 5,00,000 ( New Car) or

Two Wheeler and 2 times of the Annual Income
Four Wheeler

3 Consumer Loan 5- 7 Years 3,00,000 not less than 35 % of

Gross Salary.

4 House Loan 15- 20 Years 5,00,000 or 35 % of Gross

Construction and Repair. Salary ( New House)
Purchase of Land and Flat.

5 SSI Loans ( Small Scale Industries) 5-10 Years 25,000 5,00,000

New Entrepreneurs
Expansion Of Business.

6 SCC ( Swarojgar credit Card Scheme) 5 Years 25000

7 Education Loan 5 Years 25,000 5,00,000 or

According to Fee Structur

4th WEEK ( 24-1 July)

Work Assignment : Prepare the Cash Report and How to Cash Dealing

Objective : To Achieve the Knowledge About Cash Department:

It is the important part or function of bank ,because without cash has been no transaction of banking
system. It is also involves
the collection, handling, usage and cash flow liquidity. So it is very importance to know me
about banking cash system.

Learning of the Week : In this week , learning that how to entry of Receipts and Payment of cash
register. And also learn how to dealing with customer . Also I interact with customer and practically
some work with Cashier in Bank. So I Prepare Daily cash balance report. This tool is especially
useful when entering a situation where active cash management is required for your daily cash flow.

CASH REPORT
It is the sum up of the Total Receipts and Total Payments of the day.

Total Receipts Total Payments = Cash Balance

Table .22.2
Cash Scroll Register
Date_____ Branch Name ________
Sr. No. Receipts Amount Sr. No. Payments Amount

1 Customer A/c No. Deposit Amt. 1 Customer A/c No. Paid Amt. To
Customer

Total xxxx Total Xxxx Pg 30.

Less Cash Balance Cash in hand

So it is prepared a cash report on daily basis and entry of the cash Receipts and Payments

5th WEEK ( 1-8 July)

Work Assignment : How to transfer of money due to Cheque ques.

Learning Of the week : In this week , learns that how to transfer the amount of one account holder
to another account holder. In this transactions are following accounts are Dr. & Cr.
NEFT / RTGS A/C DR.
To Customer A/c
Also Learn here Entry of Che ques Collection Register

Table 2.2.3
Sr No. Date Name A/C Drawer Bank Sender Cheque Date Of Amount Date of
No. No. Cheque collect
Paymen
t

So, I learn that how to entry of the cheques collection & payments and gain of knowledge about
Cheques as well as NEFT/ RTGS. Also I deal some number of customers and learn more and more
new things . It is also, I complete assigned work accomplished successfully

6th WEEK (9-14 JULY)

Work Assignment : Distribution Activities

Objective : To Gain Knowledge about Account Statement ,How To work in Customer

service Dpartment.

Learning of the Week :

Distribution Function in mainly three types which are mention below :
a. Account Statement .
b. Cheque Book Distribution .
ATM Distribution.
Steps For Procedure Of ATM Card Distribution

1. Collect Request for Card.

2. Forward to request for Card Issuing Officer

3. Preparation and Card Delivery .

4. Keep the record for card collected.

5. Verify The Signatures.

6. Delivery of Card to Customers.

7th Week (15-17 July)

Work Assignment:
I learn about how to open a new bank account . In this stage, I follow
some steps :

1. Fill up the personal details of customers in application form

i.e. a. Name , Address , Contact No. Id Proof etc.
2. Type of account will be open by customer i.e.
a. Saving Account,OR Current A/c.
b. RD A/C OR FD A/C.
c. Loan A/C.
3. PAN Card Number ( If any)
4. KYC i.e. Aadhar Card Number .
5. Nominee of Account and Fill the details of Nominee.

Objective: To open a different Bank Account

Learning of the week: I Know Learn about how to handled the customers.
( Customers Service Department)

CSD is the front desk of any organization. It provides all the necessary information in the customers.
For bank, it is the first and most important department which deals with customers more than any
department in any other department in the bank. It is the first place where the customer first get the
service. As different activities such as opening account of customers, closing existing account ,
issuing cheque book, balance enquiry and providing statement, issuing debit card etc are performed.
Similarly, I am also performed the same functions during the internship period at CSD for 15 days.

Customer Counseling :

I. Understanding the need of customers and determining the purpose of visit.

ii. Forwarding the customers to the concerned department as per their need.

Iii. Providing the suitable suggestion about suitable deposit product for the customers.

iv. Making the customer aware of the benefit and service available.

v. Informing the customers about the minimum balance required and service charged.

Role Played at Customers Service Department :

As a internee I spent 15 days at CSD and performed the following activities :

a. Make the print of Cheque book and update the Pass book more than 100 Customers.

b. Kept the record of printed and distributed cheque books in record file.

c. Provide the print account statement of some customers.

d. Open the new account of 10 customers.

e. Closed the account of one customer.

f. Counseling the customers about the products and facilities of KCC Bank ltd.
 CUSTOMER SERVICE DEPARTMENT

Customer service is an important, but broad concept in the banking industry. In essence, banks are
service-based businesses, so most of their activities involve elements of service. While they do sell
banking and financial products, there is often little tangible product variation among their offerings.
Customer service managers generally deal directly with service issues, but several other common
banking jobs involve service.
Teller

An often underappreciated element of a bank's service is the level of friendliness and helpfulness
offered by front line service employees. Tellers essentially serve as the "face" of the bank to regular
customers. They're the ones visitors typically interact with for routine checking and savings
transactions. Thus, service-oriented, helpful people in these roles greatly affects a bank's customer
service performance and reputation.

Personal Bankers

For customers with more involving banking needs, personal bankers usually enter the picture. Bankers
generally meet with customers interested in setting up new accounts or getting more information on
banking products. They also handle many of the issues or problems customers have, such as
unexpected bank fees or transaction errors. Banks do often have customer service managers that step in
to deal with the most significant customer service concerns.

Loans

The loan or finance side of banks has its own customer service situations and processes as well. Mortgage
consultants inform customers about new loan and refinance options and help with applications. During and
after the loan approval process, members of a bank's loan division communicate with the customer about
any paperwork requirements. They also update them on their loan status. Loan officers and service
employees also field loan payment and servicing questions from existing loan customers.

Self-Service

Ironically, one area in which bank customer service is assessed is in its provision of self-service banking
tools. In the early 21st century, customers are often more concerned with banking efficiency than the
personalized in-branch experience. Online banking tools, including the ability to move money between
accounts and to pay bills online, are examples. ATMs and mobile banking are additional options banks
often provide to customers looking for self-service opportunities.

Duties & Responsibilities of a Customer Service Representative

A customer service representative interacts with a companys customers to provide them with
information to address inquiries regarding products and services. In addition, they deal with and help
resolve any customer complaints. For instance, a customer representative may assist you in opening an
account or help you to resolve a problem if you cannot access your account or if your order never
arrived. Usually, customer service representatives gather their information via a telephone call.
Handling Problems

Customer inquiries often involve some form of complaint that the customer service representative must
handle in accordance with the companys guidelines and policies. Sometimes, the representatives may
attempt to solve the problems or at least propose some solutions. Some representatives may also be
authorized to send customers their replacement products or reverse erroneous fees. Others may
function like gatekeepers, getting information on the problem and passing it along to someone else to
solve. Customer service representatives must make sure first that the complaints made are valid and
must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied
when he hangs up the phone.

Assisting in Sales

Selling the companys products and services may be part of a customer service representatives job,
even though he may not be part of the sales division. Some representatives may provide product or
service information to assist customers in making a decision about a product to buy. Customer service
representatives may also help generate sales leads. For instance, after addressing a customers inquiry,
the representative may attempt to sell them some new products upgrades. For instance, he may suggest
upgrading your cable service.

Clerical Tasks

The job of a customer service representative may also involve clerical responsibilities. Such duties may
involve answering telephone calls and making the appropriate transfers. For example, when a customer
makes an inquiry about Internet broadband, the representative can transfer the call to a technical
service representative. Other duties include processing new client accounts, maintaining customer
accounts, implementing changes to existing accounts, and filing documents and other paperwork.
Job Specific Responsibiliites

Almost all types of organizations employ customer service representatives and often their duties and
responsibilities vary depending on the type of the organization and industry. For example, customer
service representatives who work in banks may have similar duties to bank tellers, counting money,
cashing checks and servicing accounts. Those working in insurance companies may be required to
handle paperwork dealing with policy renewals. Customer service representatives who work for
communication and utility companies may assist customers who have outage or other service problems.

CREDIT DEPARTMENT

F u n c t i o n s o f C re d i t A d m i n i s t r a t i o n D e p a r t m e n t :

Basic principles of Loans & Advances:

Aggregate loans and advances shall not exceed the Banks net worth or 65% of

customers deposit whichever is lower (excluding loans and advances covered by specific
counter -finance arrangements).

Within the aggregate limit of loans and advances as mentioned in (1) above 50% of lending will
be small industry sector in accordance with prescribed norms of the government and the Central
Bank in terms of the banks objectives with 50% to the commercial sector. No term loans will be
approved for the commercial sector. Exceptions will be rare and will require approval of the
Executive Committee.

All lending will be adequately secured with acceptable security and margin requirement as laid
down by the Head office credit committee.

The bank shall not incur any uncovered foreign exchange risk (currency exposure) in the
lending of funds.

The Bank shall not incur any risk of exposure in respect of unmatched rates of Interest of
funding of loans and advances beyond 15% of outstanding loans and Advances.
 End - Use of working capital facilities will be closely monitored to ensure lending used for the
purpose for which they were advanced.

Country risk in loans and advances will be accurately identified and shall be within the country
limits if any approved for the bank. The same treatment will be given to country risk arising out
of contingent liabilities relating to Letters of credit and letters of guarantee.

Loans and advances shall be normally funded from customers deposits of a permanent

nature, and not out of short-term temporary funds of borrowings from other banks or through
short-term money market operations.

The aggregate outstanding loans and advances (excluding loans advances covered by specific
counter finance arrangement) shall be dispersed according to the follow in guidelines (subject
to item above whereby 50% of lending being to small industry sector).

Spreads over cost of funds on loans and advances and commissions and fees on other transactions

should be commensurate with the rating of the borrower, quality or risk and the prevailing
market conditions.

Credit risk evaluation will include an accurate appraisal of risk in any credit exposure is highly
subjective matter involving quantitative and qualitative judgments. The financial statements of
the borrower do not always provide a complete picture of the borrower

CASH DEPARTMENT

Cash is the most volatile and liquid Current Asset of Banks Balance Sheet and as such it demands special
attention of Efficient Management. Cash Department plays a paramount role in creating good perception
among the customers about the services of a bank. Cash in-charge, ideally a senior level officer with direct
experience in cash management shall be responsible in performing good cash management. good
Cash Management constitutes the following roles.

Receipt of Cash
Before receiving cash from depositors in Pay-in-Slip / Credit Voucher the concerned cash official(s) shall:

1. Verify / check the (a) Title of Account, (b) A/C Number, (c) Amount in Words and Figures, (d)
Date, etc. written on Pay in Slip / Credit Vouchers with the records of computer program and shall
satisfy on their correctness and genuineness.
2. Carefully check and Count the Currency Notes
3. Write down denomination
4. Affix Cash Received stamp
5. Make entry of particulars of the Cash Received
6. Verify entries / Particulars of Pay-in-Slip / Credit Voucher with those of the Cash Receiving
Register
7. Keep Cash in the Drawer of Cash Counter under lock and Key (within Counter limit) during
transaction hours.

Payment of Cash

While Paying Cash against debit instruments namely Cheques, Demand Drafts (DD), Pay Order (PO),
Pay Slip (PS), SDR, FDR, etc. and also against other debit instruments issued under scheme deposits of
the Branch as well as Cash Debit Vouchers, the following formalities have to observed.
Verify Genuineness & Authenticity of the instrument, make posting, passing & cancellation of
the Cheques and, thereafter, count relevant cash and note down denominations there against on
reverse/ back side of respective instruments/ vouchers.

Obtain 2nd signature of payee/ recipients on the back of the instruments, affixing stamp and
cancellation of instruments.

Enter particulars of instruments/ Cheque in Cash payment register in Serial order and write
down that serial number in a red circle to be made on the face of the instruments.

And finally after completion of all above formalities the Cash official, upon satisfaction, shall
pay/ handover cash against the instrument/ cheque to the payee/ Recipients.

However, paying cash official(s) shall hold all paid debit instrument(s) until cash is closed and
handed over to Cash-in-charge at the close of business.
Balancing of Cash Receiving Register
After receipt of total cash during the day the Cash Receiving Official shall (i) aggregate the amount
after the last entry in the Cash Receiving Register, (ii) write down the total amount in words and
figure under the summation and ensure that it is okay and the figure agrees with the computer generated
supplementary figure.

Balancing of Cash Payment Register

Paying Cash shall accomplish the following formalities:

Make date-wise entry of all payment Vouchers in Cash Payment Register in serial order.

Make sure that total amount of such payments of the day agrees with the total amount shown in
the parallel computer generated supplementary.

Write down the total amount of cash paid during the day both in words and figures in Cash
Payment Register and authenticate the same by full signature.

Writing and Checking of Cash Balance Book

After Balancing of (i) Cash Receiving Register and (ii) Cash Payment Register by the respective Cash
Officials, Cash In-Charge shall prepare and sign the Cash Balance Book and shall submit the same to
the Deposit In-charge/Manager Operation (MoP), who, upon satisfaction about its accuracy and
genuineness shall authenticate the same by his / her countersignature thereon.

Checking / Closing of Cash and writing of Cash Position Memo

At the end of days Cash transaction Cash In-charge shall Count, Sort and Balance the remaining cash
(after receipt & payment) and shall prepare and sign the Cash Position Memo. However, Deposit In-
charge / Manager Operation shall check and confirm that the figures mentioned in the Cash Position
Memo agree with the total figures of (i) Cash Payment Register, (ii) Cash Receiving Register and (iii)
Daily Affairs (cash in hand figure) and, upon satisfaction, shall authenticate the Cash Position Memo
by his full signature / countersignature.

Safe Custody of Cash (after transaction) over night

Cash balance of the counter at the end of a day together with Cash in Safe (if any) shall be preserved in
the Fire Proof Iron Safe of Branchs Vault for Safe-Triple-Custody until next reopening of the Vault.
But before storing cash in the Iron Safe, the Triple Custodian shall additionally ensure that entire cash
i.e. Closing Balance of the day as per Cash Position Book (Balance Cash of Cash Counter and
remaining Cash Iron Safe) are accurate and correct.

Vault Register
Cash In-Charge shall Maintain Vault Register for keeping record of Cash Movement to and from the
Iron Safe. Denominations of Cash in Hand mentioned in the Cash Balance Book must match with the
denominations recorded in the Vault Register at the end of days transaction.

Cash-in-safe, Cash-on-Counter and Cash-in-Transit Limit

Branch must handle cash within Cash-in-Safe, Cash-on-Counter and Cash-in-Transit Limit duly
approved by Head Office. Excess cash over the approved limit shall not be held in the Branch at any
time either on Counter or in Iron Safe. However, the Cash In-charge, under due record &
acknowledgment in the relevant register, shall immediately move the Excess Cash of the counter, to the
Strong Room during transaction hours.

Cash Enclosure
Access of unauthorized person(s), including officials of other departments, to the Cash Enclosure of the
Branch, is strictly prohibited. Only the officials working in the Cash Department shall have access to
the Cash enclosure but normally they will not be allowed to go outside the Bank premises until entire
cash is balanced and handed over to the Cash-in-Charge. Counting, Stitching / Banding of cash (as per
instructions / guidelines of Bangladesh Bank/ Head Office) should be made inside Cash Enclosure by
the concerned staff(s) who will not be allowed to leave Cash enclosure until cash is duly handed over
to the Cash-in-charge in his full satisfaction & acknowledgement.

Safety / Security of Strong Room during Transaction Hours

Strong Room / Vault must be kept Closed / Locked during transactions hours under Joint Control of
two key holders from Triple Custodians and both the Joint Controllers must be present whenever the
strong room is re-opened during the Day / Office Hours. Cash In-charge must keep his / her hand
balance (exceeding counter limit) in a steel box under lock & key in the strong room.

Maintaining vault limit

Branch has to ensure the vault/cash in safe limit as set by the Head Office time to time. Cash in excess
of vault has to be deposited immediately with BB/Sonali Bank or designated cash feeding branch.

Security Measure of Cash-in-Transit

Branch shall ensure adequate and effective security measures while carrying cash to and from link
branches of the Bank and Bangladesh Bank / any other banks, where the branch maintains Bankers
Account.

Rotation of Cash Officers Duty

Rotation of duties between Paying and Receiving Cash Officials should be made at regular monthly
frequency.

Surprise Verification of Cash

Head of Branch (HoB) shall make surprise verification by physical counting of entire Cash-in-Safe at
least once a month and shall confirm its accuracy with the remarks Entire Cash Checked and Found
Correct on the particular page of Cash Position Book under his / her signature.

Recording Denomination of Note(s) / Coin(s)

Cash at Bank (in hand, in iron Safe / Vault and on counter of Branch) is to be noted down denomination-
wise in Cash Position Book and that denomination must go with the denomination to be recorded in the
Vault Register at the end of transaction of the day. Again, cash official shall record denominations of all the
cash received and paid daily on the back of each respective credit and debit voucher.

Packing / Banding of Currency Notes

Currency notes in till of the Branch are to be packed denomination-wise separately with 100 pieces in each
packet and those packets shall be stitched / banded as per specification of Bangladesh Bank. A cash slip (fly
leaf) bending at left side of each packet is to be pasted and signed by the official who has counted / verified
the notes in the packet. Branchs rubber stamp (round seal) is to be affixed on both sides of each packet
covering part of Cash Slip (fly leaf) and a part of the currency notes. Cash balance with less than 100 pieces
notes (unstitched / unbanded) is to be kept denomination-wise in separate loose packets. 10 packets of 100
pieces notes in each packet (100 x 10) shall make a ring / bundle which should be tied up with rope and
stacked denomination-wise in Fireproof Iron Safe(s) under Triple Custody.

Soiled Notes
Branch, with due record in a register, shall always keep Soiled and Mutilated Notes separated from the
notes for circulation and shall arrange Change of the same at necessary interval from Bangladesh Bank
/ Sonali Bank Ltd. / Main Branch of the Bank to avoid irrational accumulation.

Forged Notes
Whenever a forged note is detected in branch the matter must be brought to the notice of Head of
Branch (HoB) for disposal in the light of directives issued by Bangladesh Bank.

Coins to be kept in Bags

Coins should be kept denomination wise in bags of uniform size. A Cash Slip Form, with description
of the coin, signed by two officials who counted and checked them, should be placed inside each coin
bag. Bags full of Coins are to be stored in the Iron safe in orderly manner.
All coin bags in Iron Safe are to be checked to ascertain genuineness and accuracy of its contents.

Cash Shortage / Discrepancy

Any discrepancy in cash (excess payment / short receipt, forged, mutilated, counterfeit, notes, etc.)
should immediately be brought to the notice of Head of Branch (HoB), who, upon its enormity,
(particular ly Cash shortage and forged notes), shall inform Head Office right away. If shortfall is
caused due to less receipt / excess payment, branch authority shall recover the amount from concerned
cash official(s) and or from the concerned customer(s) if he is identified to be liable or culpable. On
failure to recover at the end of the day, the said shortfall shall have to be covered / made up by debiting
Suspense A/C Cash Shortage with the concurrence of Head Office / Controlling Office. Outstanding
entry so created in Suspense A/C Cash Shortage shall have to be reversed at the earliest by recovering
/ realizing the money from the delinquent official(s) and or customer(s) or from both as per their
involvement in the matter. However, Police Action, if required, shall be taken in time against
delinquent official(s) / customer(s) in concurrence with Head Office.

Purchase & Sale of Prize Bond:

When a customer placed the prize bond over the counter, cash official check the authenticity of the
prize bond. Then, he/she put the serial number of the prize bond into the prize bond and in the purchase
register. Then he/she issue cash debit voucher and pay cash to the customer.

When the customer approaches the cash official to buy the prize bond, the cash official receive the money
in cash of the said prize bond. Then, he/she out the prize bond from prize bond in hand register serially
following first in first out (FIFO) method. Then he/she issue cash credit voucher and handover the prize
bond to the customer.

Note: during the purchase and sale of prize bond, the cash in charge must sign the register with counter
sign by the Deposit in charge/Manager Operation (MoP).

Sales of Lottery Ticket

Banks usually serve some social activities such as selling tickets for the help of thesociety.In this
regard, branch always follow the instruction of Head Office.

Receipt of Utility Bills

Cash receiving officer receive the utility bills as per contract of bill authority (BTRC/Grameen
Phone/Titas Gas etc.). Cash receiving officer receive the utility bills after proper stamping, affixing
seal and sign on it. At the end of the day the entire received amount deposited to a collection A/C & at
the end of the month bank remit the entire bill amount as per contract.

Receipt of Cash After Banking Hours (Evening Banking)

A particular branch, when licensed by Bangladesh Bank, for Evening Banking Operation shall
receive cash within fixed period of time after closing of the normal transaction of the day by observing
the following procedures:

Procedure for receiving cash shall be the same as explained earlier under the caption, Receipt
of Cash. A separate Evening Banking Cash Receiving Register called Evening Banking Register
have to maintain.
Cash received during Evening Banking Hours together with the relevant Deposit Slip / Pay-in-
Slip is to be preserved separately in the Iron Safe within the strong room under Triple Safe Custody
as per usual banking practice.

RECOVERY DEPARTMENT
In the Recovery Department we have done a lot of things. Our manager Assigned us a work in the
field. In this field we have given a address of that default person who have take a loan from KCC Bank
but they not give installments in proper time. Our work is just inform him give installment in timely
other wise they have give installments + Penalty.
 CHAPTER 3

RECOMMENDATION
&
CONCLUSION
OVER ALL EXPERIENCE & LEARNING DURING THE TRAINING

During my 45 days Training I have learnt a lot of things. Because I have never work in banks before
my training. The over all experience of my training is to good. I have also learnt the working of the
banking . I have perform the different operations.

1. I have work in different departments

2. During my training I have learnt that how to perform bank operation.
3. During my training I have learnt that the various services given by bank to customers

Recommendation

I have work in Kangra Central Co-operartive Bank kuthera. I want to Recommendation made to KCC Bank
for the purpose of high achievements. Bank have to organize some camps to the publics and starts various
schems by banks to the public. The bank have to increase there ATM facility to the publics.
They have to work hard for making high profits.The NPA (Non Performing Assets) of this bank is
15%. And according to the rule of RBI (Reserve Bank Of India) if the bank have NPA is more than
10% The bank can not be open new branches. Then bank can have decrease there NPA.

SUMMARY

After the 2nd semester of Master of Business Administration (MBA) course, an internee was sent to
The Kangra Central Co-operative Bank Ltd.(KCCB), Pat ta Branch to have a practical exposure on
banking activities under the program me of 'Internship'. KCCB is a leading co- operative bank which
starts it operation from 18h March, 1920. Through its Himachal Pradesh comprehensive and
competitive banking service its to client. General Banking comprise of account opening, bills,
remittance, clearing, cash and computer section while advance banking involves the activities related to
providing borrowing to its customers.
First chapter to introduction of the report focus on background, objective, and brief introduction of
industry focus on the context of banking industry, present situation and challenges and opportunities.
And after then brief introduction to the organization focus on The Kangra cooperative Bank Ltd's
vision , mission and strategy, present situation of the bank and SWOT Analysis.
The Second chapter focus on Practical part analysis of activities done and problems solved, role of the
internee and fitting in the organization Structure, experience in the internship including system process.
Also Occurrences of problems and how these problems solved and observed gap.
The Final section of the report includes conclusion and overall experience and learning knowledge
gained and recommendations.

CONCLUSION

I have done 45 days training in Kangra Central Co-operative Bank Limited Branch Kuthera. I have learnt a
lot of things in bank. During my training I also learnt that how the bank perform its operation. What are the
terms. & Conditions give by bank to his customer. I have also work in different departments. During
working in different departments I have gain a knowledge in different departments like Customer Service
Department, Cash Department, Credit Department, Recovery Department.
ABBREVIATION

ATM Automated Teller Machine.

BOD Board of Directors

CAP Credit Proposal

CRR Cash Reserve Ratio.

CSD Customer Service Department

E Banking Electronic Banking

HP Hire Purchase

HR Human Resources

KCCB Kangra Central Co -Operative Bank Ltd.

KCC Kisan Credit Card.

KYC Know Your Customers

LTFD Long Term Fixed Deposits

N P A Non Performing Assets

S S M E Small Scale & Medium Enterprises.

S S G Self Help Groups

REFERENCES

Bulkaliya, R.(2012),

Day . J. (Jan. 2017),

.
T. Subramanian ( New Age Publication, 2010)

Dr. R S Singla ( VK Publication, 2013)

THANK YOU
VIKAS BHATIA
(1601028003)
Gautam Group Of College Hamirpur