SkyControl 3.0 Manual
SkyControl 3.0 Manual
SkyControl
Panel
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Get support
For additional support, and to learn more about your system through our
online help resources including how-to videos and complete step-by-step
instructions, please visit support.vivint.com .
To chat with a Vivint representative click the chat icon at vivint.com .
To contact Vivint Customer Care call 1.855.819.8137.
For faster assistance, make sure you are ready to:
1. Provide your account number.
2. Describe any relevant alert notifications.
3. Have access to your touchscreen panel.
Stay connected
Follow Vivint at twitter.com/vivinthome
Touchscreen display
When the touchscreen is green the security system is ready to arm, when it is
gray the system is disarmed, and when it is orange the system is armed.
The status bar provides Menu access and shows system information.
The navigation bar indicates the security mode and provides device access.
When the Home button is green , press the Arming icon , and then:
Arm your system to Stay mode by dragging to the left. The Exit Delay
timer will count down. Use Arm Stay when you want to be able to stay
protected while at home. Arm Stay activates all perimeter sensors
(i.e, door/window) but not the interior sensors and motion detectors.
OR
Arm to Away mode by dragging to the right. The Exit Delay timer will
count down. Use Arm Away when you want to protect your home while
you're away. Arm Away activates all of the security sensors.
Silent ExitUse this option to mute sounds during your exit this time.
Turn off Entry DelayUse this option to turn off the delay timer, so
that the system arms immediately rather than waiting to count down.
*Some 24-hour sensors such as smoke and CO detectors, panic pendants, and
flood sensors are always active and can trigger an alarm 24x7x365.
Disarm the 4
Security System
Disarming the security system deactivates monitoring of security
sensors (but does not disable the sensors basic functionality) and
prevents an alarm from being triggered. Disarming also shuts off
any alarm currently in process.
Press the Arming icon and disarm the system by dragging down and
entering your personal code (PIN).
When armed in Stay mode, you can use the Quick Exit feature to let someone
leave your home without triggering an alarm (and without having to disarm).
Emergency and 5
Fire Protection
The Emergency button is found at the bottom left of your
SkyControl panel. Use this button in case of an emergency. Note
that just pressing this button does not trigger an alarm.
When you press the button, the Emergency screen appears with three options:
At the panel, access your connected devices via the navigation bar.
*Note that smart home features and capabilities will vary depending on the
devices installed, which can include: door locks, door and window sensors,
motion sensors, key fobs, indoor and outdoor cameras, doorbell camera,
thermostat, outlet control modules, data storage, and much more.
Add Users and Configure 7
System Access
As the primary admin user you can add other users to your Vivint
Smart Home system, like family members and trusted individuals,
and specify their access rights. Give them access at the panel or
remotely through the web and mobile apps. You can also custom-
ize user-specific access to your home with unique door lock PINs.
At a User page*, you can grant permissions, assign PINs, and remove the user.
*For information about the Duress User and duress signals, see the FAQ page.
Remote Control with 8
Web and Mobile Apps
You, and your invited users, can control your Vivint system from
anywhere and anytime with a laptop, tablet, or smartphone using
the Vivint Sky apps . The app interface closely resembles the
panel touchscreen making it familiar and easy to use.
Arm and disarm the security system Lock and unlock doors
View system status and activity Adjust thermostat settings
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Add users and configure access Turn on/off and dim lights
Watch camera views and videos And more!
Press the Menu button > Settings > and then Panel .
Frequently Asked 11
Questions (FAQ)
Read these common questions to learn more about your system.
What should I expect in an alarm situation?
Burglary alarm, emergency, or fire alarm Vivint will attempt to contact you
through your panel via Vivint Live to confirm the alarm, ask for your verbal
password, and determine the nature of the emergency. If no one answers,
Vivint will call your first emergency contact. If no one is available to confirm
the alarm, Vivint will dispatch the authorities and continue trying to reach your
emergency contacts (unless prohibited by local regulations).
Press the Arming icon, press Disarm , and enter the duress code. A duress
signal will be sent. Although the panel will be disarmed and appear normal, we
will receive the signal and send help immediately. (When your system was
installed, you were informed of the duress code. If you have forgotten your
code, see the Duress User under User Settings, or call Customer Care.)
Service information
Your local Vivint Smart Home Pros technician is the person best qualified to
service your system. Should your system require service due to ordinary wear
and tear while under contract, we will repair or replace the equipment for free.
Note that trip fees may apply.
For all inquiries about the warranty and related service, call Vivint Customer
Care at 1.855.819.8137.
Warranty information
For the complete warranty and service plan, including details about terms and
conditions, go to: support.vivint.com/product/policies.
Account information
Install date:
Service number:
vivint.com