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    Communication Skills Customer Support/Satisfaction Computer & Office Skills

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    Abrar_Ashraf
    Rachel Size more has over 20 years of experience in customer service roles. She has worked in call centers for various companies handling inbound calls and providing support to customers. Her experience includes administrative duties like data entry, order processing, and account maintenance. She is proficient in Microsoft Office applications and has strong communication, problem solving, and organizational skills.

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    Communication Skills Customer Support/Satisfaction Computer & Office Skills

    Uploaded by

    Abrar_Ashraf
    64 views4 pages
    Rachel Size more has over 20 years of experience in customer service roles. She has worked in call centers for various companies handling inbound calls and providing support to customers. Her experience includes administrative duties like data entry, order processing, and account maintenance. She is proficient in Microsoft Office applications and has strong communication, problem solving, and organizational skills.

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    Rachel Size more has over 20 years of experience in customer service roles. She has worked in call centers for various companies handling inbound calls and providing support to customers. Her experience includes administrative duties like data entry, order processing, and account maintenance. She is proficient in Microsoft Office applications and has strong communication, problem solving, and organizational skills.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    64 views4 pages

    Communication Skills Customer Support/Satisfaction Computer & Office Skills

    Uploaded by

    Abrar_Ashraf
    Rachel Size more has over 20 years of experience in customer service roles. She has worked in call centers for various companies handling inbound calls and providing support to customers. Her experience includes administrative duties like data entry, order processing, and account maintenance. She is proficient in Microsoft Office applications and has strong communication, problem solving, and organizational skills.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 4

    RACHEL B.

    SIZEMORE
    1300 Tree Circle, Tallahassee, FL 32304
    rach1963@aol.com  (281) 217-6317

    CUSTOMER SERVICE PROFESSIONAL


    Communication Skills  Customer Support/Satisfaction  Computer & Office Skills

    Experienced Customer Service professional with track record of success with on-going Customer Service
    and Support initiatives.

    CORE COMPETENCIES
    Communication Skills Logical & Analytical Organizational Skills
    PC & Internet Proficiency Call Center & ACD trained Handles Complex Subjects

    PROFESSIONAL EXPERIENCE

    INSIGNIA MARKETING- The Woodlands, TX

    Administrative Assistant - (5/2009 - 1/2010)


    Insignia Marketing is a promotional products company. I have handled customer service issues,
    requested credits, entered orders for customized items, managed business credit card, shipped, printed
    invoicing, managed inventory, maintained website, sent regular marketing newsletters via email. My
    position requires inbound and outbound calls to clients and vendors, faxing, filing, shipping and handling
    credit card information.

    MEADOR, PRO-STAFF, STAR STAFFERS - The Woodlands, TX

    Administrative Assistant Contractor (11/2008 - 5/2009)


    Worked as temp in various companies and various positions.

    SPHERION - The Woodlands, TX

    Customer Service Contractor ( 9/2008 - 11/2008)


    Answered inbound calls for International Paper employees at Hewitt regarding their annual enrollment for
    benefits. Gave complex answers regarding benefits and policies using a myriad of online tools. Guided
    employees through their enrollment at IP’s website.

    ALPINE ACCESS - Spring, TX

    Customer Service Representative (1/30/05- 9/2008)

    Alpine Access is one of the largest work from home call center contract companies in the country. I was
    required to log in to their phones and computer systems and service my client's customers needs. My
    client for the three years I worked for Alpine Access was Office Depot.

    CUSTOMER COMMUNICATIONS
    Answer inbound phone calls
    Answer inbound emails
    Offer Live Chat support
    Enter customer orders
    Customer Problem Resolution
    Password Resets
    Navigational Assistance for online customers

    BANK OF AMERICA – Tampa, FL


    Customer Service Representative (4/2003-8/2003)
    Customer Service Representative in a “large business environment” -- Bank of America. I was
    responsible for handling calls from its customers across the US. I served in the level one call center
    handling basic financial questions and was responsible for educating the customer on all aspects of
    banking. Tasks performed include:

    CUSTOMER COMMUNICATIONS
    Inbound and outbound customer phone calls, inter-department communications
    Answered questions/educated the customer regarding balances, fees, debit card usage, check book
    balancing, bank policy, transactions, and Internet Banking
    Administrative activities related to Customer Service
    Internet usage, e-mail, and supporting system usage
    Occasional Written correspondence (MS Word)
    Customer communication/complaint resolution
    Research of account history, transactions, fees, etc.

    ORDER PLACEMENT
    Check Orders
    New Account creation
    Responsible to sell new savings and checking accounts
    ADJUSTMENTS
    Transferred monies and adjusted fees
    INTERCOMPANY COMMUNICATION
    Internet, e-mail usage, company application usage
    Communicated other departments and locations

    NAUI WORLDWIDE – Tampa, FL


    Customer Service Representative (8/2002-4/2003)
    Customer Service Representative in a “small business environment”. NAUI is the leading force in
    worldwide Scuba Diver Education and Certification. Eight representatives were responsible for dealing
    with members and NAUI associates including Scuba schools across the world. Tasks included:

    CUSTOMER COMMUNICATIONS
    Inbound and outbound phone calls, dive shops, instructors and divers
    Answered questions about certification, education materials, and policies
    Administrative activities related to Customer Service
    Internet usage, e-mail, and supporting system usage
    Written correspondence (MS Word)
    Answered e-mail from Company Web site
    Customer communication/complaint resolution
    Research Diver Certifications and issued diver replacement cards

    ORDER PLACEMENT
    Utilized company Mainframe ordering system
    Created, reviewed and updated customer records
    Executed standard orders and Expedited Emergency orders

    BILLING
    Processed payments and checks as well as annual membership renewals

    INTERCOMPANY COMMUNICATION
    Internet, e-mail, company application usage
    Communicated other field offices across the world

    CONECTIV POWER DELIVERY – Salisbury, MD


    Customer Service Representative (5/2000 – 6/2002)
    Customer Service Representative in a “one-call resolution atmosphere”. I served as the “face of the
    company” to over 250,000 customers in Maryland, Virginia, Delaware, and New Jersey. Duties:

    CUSTOMER COMMUNICATIONS
    Inbound and outbound phone calls, commercial and residential
    Answered questions about state deregulation, state laws
    Administrative activities related to Customer Service; returned mail
    Internet usage, e-mail, and supporting system usage
    Written correspondence (MS Word)
    Customer communication/complaint resolution
    Initiated insurance claims for equipment malfunction

    ORDER PLACEMENT
    Utilized company Mainframe ordering system
    Reviewed Credit ratings
    Created, reviewed and updated customer records
    Set up appointments
    Executed standard orders
    Expedite Emergency orders

    BILLING
    Researched and adjusted billings
    Processed payments, checks
    Reviewed Credit Ratings
    Wrote letters of credit
    Negotiated Payment arrangements
    Administered payments through State & Private charitable agencies

    FRAUD DETERMINATION
    Investigated potential fraud
    Documented Fraud information

    INTERCOMPANY COMMUNICATION
    Technical research on various computer systems
    Call escalation to appropriate management
    Internet, e-mail usage, company application usage
    Communicated other field offices in four states
    Microsoft Office proficient: MS Word, Excel, Outlook, etc.
    Interdepartmental communications; fraud, complaints, claims

    Additional Call Center experience includes Manpower and Corporate Express Call Center Services.
    10/1996 – 5/2000.

    EDUCATIONAL BACKGROUND
    High School Graduate  South Hadley High School – South Hadley, MA

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