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Writing A Policy

This document provides a template for writing policies with 9 key components: 1) A statement of the organization's goals. 2) Underpinning principles and values. 3) Broad service objectives. 4) Strategies to achieve each objective. 5) Specific actions to be taken. 6) Desired outcomes of the actions. 7) Performance indicators to measure success. 8) Management plans for implementation. 9) A review program to evaluate the policy. The template is meant as a guide, as policies need to address each organization's unique issues.

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Sarah Eddiah
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381 views

Writing A Policy

This document provides a template for writing policies with 9 key components: 1) A statement of the organization's goals. 2) Underpinning principles and values. 3) Broad service objectives. 4) Strategies to achieve each objective. 5) Specific actions to be taken. 6) Desired outcomes of the actions. 7) Performance indicators to measure success. 8) Management plans for implementation. 9) A review program to evaluate the policy. The template is meant as a guide, as policies need to address each organization's unique issues.

Uploaded by

Sarah Eddiah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Writing a Policy: Structure and Components

The following information is provided as a template to assist learners draft a policy. However it must
be remembered that policies are written to address specific issues, and therefore the structure and
components of a policy will differ considerably according to the need. A policy document may be many
pages or it may be a single page with just a few simple statements.

The following template is drawn from an Information Bulletin "Policy and Planning" by Sport and
Recreation Victoria. It is suggested that there are nine components. The example given at the right of
the table should not be construed as a complete policy.

SN COMPONENT BRIEF EXAMPLE

1 A statement of what the organisation The following policy aims to ensure that XYZ
seeks to achieve for its clients Association Inc. fulfills the expectation of its members
for quality services in sport and recreation delivery.

2 Underpinning principles, values and The underpinning principle of this policy is that the
philosophies provision of quality services is of the utmost
importance in building membership and participation.
Satisfied members are more likely to continue
participation, contribute to the organisation and
renew the memberships each year.

3 Broad service objectives which explain This policy aims to improve the quality of services
provided XYZ Assoc. Inc.:
the areas in which the organisation will
be dealing
 The organisation and management of programs
and services

 The management of association resources

These hypothetical examples are for illustration.


There is no substitute for research and
consultation in the development of effective
policies.

4 Strategies to achieve each objective Strategies to improve the quality of services in


SN COMPONENT BRIEF EXAMPLE

program and event management include:

 Provision of training for event officials


 Implementing a participant survey

 Fostering a culture of continuous improvement

Strategies to improve the quality of services through


the better management of resources through:

 Implementation of best practice consultation

and planning processes

 Professional development opportunities for


the human resources of the organisation

 Instituting a risk management program


 The maintenance of records and databases to

assist in the management process.

These hypothetical examples are for illustration.


There is no substitute for research and
consultation in the development of effective
policies.

5 Specific actions to be taken This policy recommends the following actions:

 Participants are surveyed on a once-year basis


for satisfaction with programs and services

 The quality of services to participants is

reviewed annually as part of the strategic


planning process

 The operational planning process include


scheduling events for the professional

development of staff
SN COMPONENT BRIEF EXAMPLE

 The risk management program should be

reviewed on a yearly basis, and that this


review should involve risk management

professionals
 All clubs be consulted in the maintenance,

distribution of and usage of physical and


financial resources

These hypothetical examples are for illustration.


There is no substitute for research and
consultation in the development of effective
policies.

6 Desired outcomes of specific actions The desired outcomes of this policy are as follows:

 Increased satisfaction of participants with the


association's events and programs

 The best utilisation of then association's


resources in line with the expectations of

members
 The better management of risks associated

with services delivery

7 Performance indicators The success of this policy may be measured in terms


of:

 An increase in the average membership

duration An increase in the participation of


association events

 An increase in the number of volunteer


SN COMPONENT BRIEF EXAMPLE

officials

 A reduction in injuries

8 Management plans and day to day This section of the policy provides further information
operational rules covering all aspects of and detail on how the policy is to be implemented and
services delivery observed on a day-to-day basis.

9 A review program This policy should be review annually. The review


process should include an examination of the
performance indicators, consultation with members of
the association, and a discussion forum involving the
management committee and risk management
professionals.

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