Job Duties and Tasks for: "Office Clerk"

1) Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

2) Communicate with customers, employees, and other individuals to answer questions,

disseminate or explain information, take orders and address complaints.

3) Answer telephones, direct calls and take messages.

4) Compile, copy, sort, and file records of office activities, business transactions, and other
activities.

5) Complete and mail bills, contracts, policies, invoices, or checks.

6) Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail
systems and personal computers.

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7) Compute, record, and proofread data and other information, such as records or reports.

8) Maintain and update filing, inventory, mailing, and database systems, either manually or using
a computer.

9) Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

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 10) Review files, records, and other documents to obtain information to respond to requests.

11) Deliver messages and run errands.

12) Inventory and order materials, supplies, and services.

13) Complete work schedules, manage calendars and arrange appointments.

14) Process and prepare documents, such as business or government forms and expense reports.

15) Monitor and direct the work of lower-level clerks.

16) Type, format, proofread and edit correspondence and other documents, from notes or
dictating machines, using computers or typewriters.

17) Count, weigh, measure, and/or organize materials.

18) Train other staff members to perform work activities, such as using computer applications.

19) Prepare meeting agendas, attend meetings, and record and transcribe minutes.

20) Troubleshoot problems involving office equipment, such as computer hardware and
software.

21) Make travel arrangements for office personnel.

Job Activities for: "Office Clerk"
1) Interacting With Computers -- Using computers and computer systems (including hardware
and software) to program, write software, set up functions, enter data, or process information.

2) Getting Information -- Observing, receiving, and otherwise obtaining information from all
relevant sources.

3) Communicating with Supervisors, Peers, or Subordinates -- Providing information to

supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

4) Performing Administrative Activities -- Performing day-to-day administrative tasks such as

maintaining information files and processing paperwork.

5) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and

cooperative working relationships with others, and maintaining them over time.

6) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing,

or verifying information or data.

Thanks for visiting CareerPlanner.com

How can we help you with your career?

1) Use Career Testing to find the perfect career

2) Use Career Counseling to discover your career direction

3) Use Personality Type Testing to learn what really motivates you

4) Is your resume getting you enough interviews?

See How To Write The Perfect Resume.

6) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing,

or verifying information or data.

7) Documenting/Recording Information -- Entering, transcribing, recording, storing, or

maintaining information in written or electronic/magnetic form.

8) Performing for or Working Directly with the Public -- Performing for people or dealing
directly with the public. This includes serving customers in restaurants and stores, and receiving
clients or guests.

9) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to
 prioritize, organize, and accomplish your work.

10) Making Decisions and Solving Problems -- Analyzing information and evaluating results
to choose the best solution and solve problems.

11) Identifying Objects, Actions, and Events -- Identifying information by categorizing,

estimating, recognizing differences or similarities, and detecting changes in circumstances or
events.

12) Communicating with Persons Outside Organization -- Communicating with people

outside the organization, representing the organization to customers, the public, government, and
other external sources. This information can be exchanged in person, in writing, or by telephone
or e-mail.

13) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying
new knowledge to your job.
Skills Needed for: "Office Clerk"
1) Active Listening -- Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.

2) Reading Comprehension -- Understanding written sentences and paragraphs in work related

documents.

3) Speaking -- Talking to others to convey information effectively.

4) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.

5) Social Perceptiveness -- Being aware of others' reactions and understanding why they react
as they do.

Abilities Needed for: "Office Clerk"

1) Oral Comprehension -- The ability to listen to and understand information and ideas
presented through spoken words and sentences.

2) Oral Expression -- The ability to communicate information and ideas in speaking so others
will understand.

3) Speech Recognition -- The ability to identify and understand the speech of another person.

4) Speech Clarity -- The ability to speak clearly so others can understand you.

5) Written Comprehension -- The ability to read and understand information and ideas
presented in writing.

6) Near Vision -- The ability to see details at close range (within a few feet of the observer).

7) Information Ordering -- The ability to arrange things or actions in a certain order or pattern
according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures,
mathematical operations).

8) Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.

9) Selective Attention -- The ability to concentrate on a task over a period of time without being
distracted.

10) Mathematical Reasoning -- The ability to choose the right mathematical methods or
formulas to solve a problem.

Knowledge, Experience, Education Required for: "Office

Clerk"
1) Customer and Personal Service -- Knowledge of principles and processes for providing
customer and personal services. This includes customer needs assessment, meeting quality
standards for services, and evaluation of customer satisfaction.

2) Clerical -- Knowledge of administrative and clerical procedures and systems such as word
processing, managing files and records, stenography and transcription, designing forms, and
other office procedures and terminology.

3) English Language -- Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
 4) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
applications.

5) Economics and Accounting -- Knowledge of economic and accounting principles and

practices, the financial markets, banking and the analysis and reporting of financial data.

Office Clerk Job Description

Summary
Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail,
filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.

Primary responsibilities
 Answer phones and greet clients warmly.
 Assist in filing duties.
 Perform basic bookkeeping duties.
 Compile financial records.
 Perform stenography and dictation.
 Reroute calls to appropriate people.
 Answer inquiries about company.
 Help organize office activities.
 Prepare coffee or get water for staff.
 Insert bills in envelopes and mail.
 Hang up company policies around the office.
 Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
 Retrieve files for personnel.
 Take and deliver messages.
 Sort and distribute incoming mail.
 Fix malfunctioning office equipment.
 Count or measure mail.
 Handle travel arrangements and expense reports for staff.
 Schedule meetings and conference rooms.
 CAll IT for computer assistance.
 Post work schedules.
 Perform data entry.
 Prepare payroll checks.
 Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Types and proofreads reports, correspondence, forms, etc.; may type confidential materials; may use
word processing equipment.

Answers the telephone, takes and relays messages and responds to phone inquiries.

Assists at counter answering questions and helping the public in researching information contained in a
variety of public records.

Assists in the completion of exemption forms and the retrieval and research of recorded documents.

Makes and confirms appointments as directed and receives and schedules visitors.

Organizes and maintains files of records and correspondence of both a routine and confidential nature.
Receives a variety of documents, computer entry, document filing, posts changes to permanent record
books balancing the resulting figures against print-outs/tie-outs.

Types bills for copies, map orders, etc.; may collect for fees, maintains ledgers of accounting for fees and
receipts deposits to County Treasurer.

Utilizes a computer to maintain a variety of records, enters and updates data including name and
address changes, property location and exemption information.

Interprets routine administrative policies and decisions as necessary; provides information to the public
with regard to these polices.

Responsible to identify legal descriptions, complete assessment information, update ownership records,
data entry of sales information and data entry of real estate declaration information into Illinois
Department of Revenue "Real Estate Declaration" (RED) program.

Prepares and maintains actions, decisions, notices, complaints and other documents as directed by the
Board of Review.

School Clerk Responsibilities and Duties

Perform clerical activities of a school to support principal, teachers and administrative staff.

Maintain and manage school records in an organized manner.

Assist and support school principal in running the school successfully.

Maintain daily attendance record of students in a school.

Answer and respond to student inquiries regarding their attendance, fees and academics.

Maintain regular contacts with parents and update them on their children's attendance and progress.

Assist and support teachers in initiating classroom discipline.

Assist teaching staff in preparing instructional material.

Maintain and manage school premises neat, clean and hygienic.

Maintain, manage and organize instructional material, tools, kits and equipment.
 Utility Worker
 Code: 005227

Grade: 30

SUMMARY: Under close supervision, performs a variety of entry level manual labor in routine water
distribution and wastewater collection systems maintenance, streets, infrastructure or canal
maintenance; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following
tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and

tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)

o Digs and backfills trenches, assists in installing water service lines and mains; assists in installing
wastewater collection systems services, mains, manholes, etc.
o Clears and cleans job sites of debris and restores site to original condition.
o Assists trained mechanics in testing, cleaning, repairing, and installing utility systems and
appurtenances.
o Repair potholes, sets forms for curb and gutter work; assists cement finishers.
o Helps maintain stormwater, canal and drainage system.
o Supports and actively participates in the City’s safety programs.
o Operates small trucks and job related equipment and tools such as air compressors, paving
breakers, compactors, cement mixers, and pipe saws.
o Drives pick-up truck and transports workers and materials to worksite.
o Maintains and assists other crewmembers with cleaning vehicles, hand and power tools.
o Assists in the assembly and erection of traffic signals, work site protection signs and markers and
acts as flagman as necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

o Knowledge of machinery, equipment and tools necessary for the maintenance of public utilities.
o Knowledge of basic construction practices and procedures.
o Knowledge of common hand and power tools.
o Knowledge of basic preventive maintenance on assigned equipment.
o Knowledge of occupational hazards and safety precautions.
o Skill in following oral and written instructions.
o Skill in operating and working around traffic and moving equipment.
o Skill in following safety practices and recognizing safety hazards.
o Ability to perform heavy manual labor for extended periods in adverse weather conditions.
o Ability to establish and maintain cooperative work relationships with those contacted in the course
of work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate to heavy

work in all types of weather. There is frequent need to stand, stoop, walk, lift heavy objects (up to 50
pounds) and perform other similar actions during the course of the workday. The City of West Palm
Beach promotes a drug/alcohol free work environment through the use of mandatory pre-
employment drug testing.

MINIMUM QUALIFICATIONS: Eighth grade education and possession of a valid Florida driver’s
license, and Commercial Driver’s License, Class B may be required based upon assignment.

FLSA Code: NE

JOB DESCRIPTION

(Classified Employee)

Job Title: Utility Worker Date: October, 2000

Job Code: 2020

Statement of the Job

Employee performs manual work in a food service operation. Work is performed under direct
supervision.

Duties of the Job

*1. Cleans, mops, sweeps and dusts kitchen facilities. *2. Requisitions supplies from stockroom;
receives, stores and distributes supplies. 3. Cleans, washes and polishes equipment. 4. Changes light
bulbs, stacks and arranges chairs and does other miscellaneous jobs. 5. Makes minor repairs on
equipment and facilities. 6. Removes dishes from dish machine and stores them. 7. Occasionally
prepares simple foods. 8. Occasionally decorates for special events. 9. Launders rags and aprons as
needed. 10. Makes deliveries and pick-ups for catering functions.

Asterisked (*) duties are the essential functions, or fundamental duties, of the System-wide
classification. The essential functions of individual positions within the classification may differ. The
University may assign reasonably related additional duties to individual employees consistent with
policy and collective bargaining agreements.

JOB SPECIFICATION

(Classified Employees)

Job Title Utility Worker Job Code No. 2020

Wage Grade 7 Total Points 214

FACTOR DEGREE POINTS 1. Knowledge and Skills Ability to comprehend, carry out and relay multiple
verbal and written instructions. 2 72 2. Effort I. Mental and Visual Effort Some mental and/or
visual effort; intermittent attention to detail. II. Physical Effort Heavy physical exertion. 2
4 16 40 3. Responsibility for Cost Control Probability of damage or waste and opportunity to
affect savings are unlikely. 1 8 4. Responsibility for Others I. Injury to Others Normal care and
awareness required to prevent minor physical injuries. II. Supervisory Responsibility
No regular supervisory responsibility; may relay instructions or be assigned to train or
orient new staff. III. Sensitive Information and Records Little or no contact with sensitive
information. 2 1 1 16 8 8 5. Working Conditions Frequent exposure to several adverse
stimulations or to one which is particularly disagreeable. 3 30 6. Responsibility for External and
Internal Relations Regular, routine contacts with other departments and occasional external
contacts primarily to supply or seek information.

Results-based Performance
Management System (RPMS) for
DepEd
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Sherelyn Nuñez
on 27 June 2014
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Transcript of Results-based Performance Management System (RPMS) for

DepEd
Results-based
Performance
Management System
(RPMS)
for DepEd

The Results-based Performance Management System (RPMS) of DepEd supports the Vision,
Mission, and Values of the agency as it continuously endeavors to evolve as a learner-centered
public institution.

The Results-based Performance

Management System (RPMS) of
DepEd supports the Vision, Mission,
and Values of the agency
as it continuously endeavors to evolve as a learner-centered public institution.

The RPMS will help ensure the

strategic, responsive, and effective
delivery of services of all levels of
DepEd so that it can effectively
implement a learner-centered
school, school-based management system and the K to 12 strategies to improve the quality of
education in public schools.

Performance Management is a systematic approach for continuous and consistent work

improvement and individual growth.
It is an organization-wide process to ensure that employees focus work efforts towards achieving
DepEd’s Vision, Mission, and Values (VMV)

What is Performance Management?

We dream of Filipinos who passionately

love their country and whose values and competencies enable them to realize their
full potential and contribute meaningfully to building the nation.

As a learner-centered public institution the Department of Education continuously improves

itself to better serve its stakeholders.

DepEd Vision

To protect and promote the right of every Filipino to

quality, equitable, culture-based, and complete basic
education where:

Students learn in a child-friendly, gender-sensitive,

safe and motivating environment.

Teachers facilitate learning and constantly nurture

every learner.

Administrators and every staff, as stewards of the

institution, ensure an enabling and supportive
environment for effective learning to happen.

Family community and other stakeholders are

actively engaged and share responsibility for
developing life-long learners.

DepEd Mission

Maka-Diyos

Makatao

Makabayan

Makakalikasan

DepEd Core Values

Objectives
of
RPMS

Align individual roles and targets with DepEd’s direction

Track accomplishments against objectives to determine

appropriate, corrective actions if needed.
Provide feedback on employees’ work progress and accomplishments based on clearly defined
goals and objectives.

A tool for people development.

Governance

Strengthened School-Based Management (SBM)

Principals with strong leadership skills

Uniformed metrics on school performance

System for policy and leadership continuation established

Targets and Reforms

Reforms effectively implemented

Reforms institutionalized

Backlog on education inputs addressed

Ten Point Education Agenda accomplished

DepEd budget appropriately and efficiently utilized

Cultures, Systems and Processes

Education map for the entire system

DepEd culture transformed (shared vision, highly motivated and stronger)

Ratplan in full swing

Processes required by the schools, divisions, regions in place

Assessment system revolutionized

Technology

DepEd dashboard made accessible

DepEd data and other information are consistent

All schools connected

Online educational system (going global)

Online enrolment
Learning Materials digitized

Learner-centered and Inclusive Education

Children at the center of basic education

Education services responsive to student and family choice

Students are offered options on the delivery mode

Safer DepEd (child protection, disaster-resilient schools, etc.)

IPEd institutionalized (and moving forward to the 21st century)

More readers, better readers

Children’s hunger addressed

Curriculum Implementation

21st century Philippine basic education

K to 12 curriculum implemented

Smooth implementation of SHs (1st batch of SHS

going to SHS ready schools, voucher in place, etc.)

Teachers prepared for K to 12

Curriculum for multigrade schools available

External Relationships

Restored people’s trust in public education and in DepEd

Government and private sector partnerships more acceptable

Stronger and more engaged external public

All school boards active and engaged

The WHAT refers to results that must be achieved from the Central Office, Regional
Office, Division and Schools for the organization to succeed.

Strategic Priorities are broken down into Departmental/Functional Area Goals, which are
translated into individual Key Result Areas (KRAs) and Objectives.
The HOW refers to competencies at play when individuals do their jobs. Each employee’s
competencies can promote organizational values and help achieve organizational goals. If
individuals and units possess required competencies and demonstrate values consistent with
strategic goals, the organizational vision will be realized.

The DepEd Strategic RPMS Framework is also aligned and follows the four-phase cycle of the
 RPMS consistent with the Civil Service Commission SPMS.

Aligning Objectives in this way, enables individuals and units to contribute to organizational
success.
THANK YOU!
Strategic Priorities

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