Contents and Record of Changes 0.1 Contentys: Logo Here
Contents and Record of Changes 0.1 Contentys: Logo Here
Contents and Record of Changes 0.1 Contentys: Logo Here
0.1 CONTENTYS
1. PURPOSE
2. SCOPE
3. REFERENCES
4. TERMS USED
5. PRINCIPLA RESPONSIBILITIES
6. PROCEDURE
7. FLOW CHART
8. APPENDICES
9. ASSOCIATED DOCUMENTS
0.3 DISTRIBUTIONS
Distribution shall be specified in clause 6.2.3.2 of this GMP/OP/02
0.4 ABBREVIATIONS
Abbreviations given in QM apply
1.0 PURPOSE
1.1 The purpose of this procedure is to ensure that testing services meets the
requirements of the customer and that responsibilities and instructions for
distribution, evaluation, monitoring and processing of customer service
feedbacks in assigned.
2.0 SCOPE
2.1 This procedure covers interactions discussions with customer with regard
to review of customer’s requirements before commencement of testing
work. It also applies to information provided by customers both positive
and negative regarding the level of their satisfaction with services offered
by the laboratories and GMP as a whole.
3.0 REFERENCES
Reference shall be made to;
3.1 QM
3.2 ISO/IEC 17025: CLAUSE 4.14 & 4.15
3.3 ISO 9000:2005, Quality Management Systems- Fundamentals and
vocabulary.
3.4 ISO 9001:2008, Quality Management Systems Requirements.
6.0 PROCEDURE
6.1 Customer Service
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