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    MCDO Delivery Service Blueprint

    Uploaded by

    Rush Yuvienco
    The document outlines the physical delivery process from a customer perspective and support process perspective. From the customer perspective, they call the restaurant hotline to place an order, wait for the order to be prepared, receive the delivered order from the driver, and receive a receipt asking for the receipt. From the support process perspective, orders are registered, a driver is dispatched to pick up and deliver the orders, and a computerized receipt is provided.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    MCDO Delivery Service Blueprint

    Uploaded by

    Rush Yuvienco
    25 views1 page
    The document outlines the physical delivery process from a customer perspective and support process perspective. From the customer perspective, they call the restaurant hotline to place an order, wait for the order to be prepared, receive the delivered order from the driver, and receive a receipt asking for the receipt. From the support process perspective, orders are registered, a driver is dispatched to pick up and deliver the orders, and a computerized receipt is provided.

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    Marketing

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    The document outlines the physical delivery process from a customer perspective and support process perspective. From the customer perspective, they call the restaurant hotline to place an order, wait for the order to be prepared, receive the delivered order from the driver, and receive a receipt asking for the receipt. From the support process perspective, orders are registered, a driver is dispatched to pick up and deliver the orders, and a computerized receipt is provided.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    25 views1 page

    MCDO Delivery Service Blueprint

    Uploaded by

    Rush Yuvienco
    The document outlines the physical delivery process from a customer perspective and support process perspective. From the customer perspective, they call the restaurant hotline to place an order, wait for the order to be prepared, receive the delivered order from the driver, and receive a receipt asking for the receipt. From the support process perspective, orders are registered, a driver is dispatched to pick up and deliver the orders, and a computerized receipt is provided.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    PHYSICAL

    DELIVERY VEHICLE APPEARANCE OF DRIVER RECEIPT


    EVIDENCE O

    Call the Waiting for Receive the Ask for the


    restaurant
    Orders Orders Receipt
    hotline
    CUSTOMER

    ACTIONS
    Arrive and give Get the Thanking the
    the Orders Customer
    Receipt

    CONTACT Greet and take Preparing the Pick-up the Deliver the
    the Orders Orders
    PROCESS Orders Orders

    SUPPORT Registration
    Computerized
    PROCESS Of Orders Dispatch the
    Receipt
    Driver

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