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    Copyright:

    © All Rights Reserved
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    1 views8 pages

    2 BPM a

    Uploaded by

    Qabeela

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    © All Rights Reserved
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    You are on page 1of 8

    Business Process Management

    • Process Identification & Architecture


    • Process Modeling
    • Process Analysis
    • Process Redesign
    • Process Automation
    • Process Monitoring & Mining
    What is a Business
    Process?

    3
    Issue
    delivery Package
    receipt Load products Issue
    truck invoice

    Prepare
    shipment Schedule Check &
    Schedule
    payment confirm
    delivery
    PO
    Unload
    truck

    Notify Obtain
    shipment PO
    confirm.
    Match
    Check Request incoming
    Invoice PO change payment
    Business processes

    Assets & Organisation


    Partners
    Function A Function B Function C
    (Sales) (Manufacturin (Finance)
    Financial g)

    Business Process
    Human
    Resources

    Business Process Customers

    Technology
    Business Process

    Materials
    Check &
    PO Package Load Notify Issue Match Payment
    confirm
    received products truck shipment invoice payment made
    PO

    Obtain Issue
    PO Schedule Unload Check Schedule Goods
    PO delivery
    issued delivery truck invoice payment arrived
    confirm. receipt
    Your turn…
    Load Take Serve
    Bring dish- order meal
    menu washer

    Collect
    payment
    Collect
    Collect Unload
    Brush laundry
    laundry dish-
    grills
    washer

    Clean
    Sweep kitchen
    Present Greet &
    & mop surfaces
    bill seat
    Customer Greet & Take Bring Serve Present Collect Customer
    arrived seat order menu meal bill payment paid

    Load Clean Unload


    Kitchen Brush Collect Sweep Kitchen
    dish- kitchen dish-
    is dirty grills laundry & mop is clean
    washer surfaces washer

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