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    Dharmendra

    Uploaded by

    Sivaram Krishnan
    This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

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    Attribution Non-Commercial (BY-NC)
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    Dharmendra

    Uploaded by

    Sivaram Krishnan
    73 views2 pages
    This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

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    This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    73 views2 pages

    Dharmendra

    Uploaded by

    Sivaram Krishnan
    This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Resume

    DHARMENDRA.G E – Mail : dharmendragk@rediffmail.com


    Mobile : 9840399175

    Objective

    Seeking a position to utilize my skills and abilities in the Information Technology Industry
    that offers professional growth while being resourceful, innovative and flexible.

    Working Experience:

    • Working as a DESKTOP ENGINEER in Care IT Solutions (Partner of Wipro)


    since Oct 2007 to till Date
    • Worked as a SERVICE ENGINEER in UCS Computers, Porur, Chennai, from
    April 2005 to October 21st 2007

    Professional Qualification:

     Master of Business Administration from Alagappa University in 2006 .

     Bachelor of Commerce from Shrine Vailankanni Malathy Panicker College of


    Arts & Science, Chennai in 2003.

    Software Efficiency :

    Packages : MS-Office, Lotus Notes Client.

    Operating System : Win 98, Win 2000, Win XP, Dos 6.00

    System Skill:

     Providing Onsite support for Win2000,XP,Network, HDFCSL applications and


    lotus Troubleshoots HDFCSL IT infrastructure in Chennai HUB.
     Provide timely, accurate support for problem tracking, call tracking, request
    tracking, as well as develop and maintain positive relations with users, Ensure
    Response Time and Resolution Time
     Prioritizing user requests, and resolving complex issues. Successfully resolve
    more than hundreds of issues monthly.
     Develop and maintain service contract relationship with external vendors
     Installation/Updation of Patches as per requirements.
     Monitoring of Incidents assigned by the Helpdesk and gets the same resolved
    with in the SLA
    Page 1 of 2
     Lotus, notes Installation & Troubleshoots
     PC/ Workstation Crash / Hang / OS Crash situation handling and identification
    of the cause of problem.
     Identification of the cause for Problems in Printing and drivers update in case
    required.
     Identification of Hardware / Software Failure. HDD reformatting
    (PCs/Workstations).Transformation of data

    Responsibility :
    o Installing and configuring Symantec Anti Virus and Application.
    o Backup and Restoring files through Windows Server.
    o Tracking the E-Helpline system for the SLA Matrix.
    o Installation, maintenance, of system, printer, LAN and WAN of Administrative
    office, Technical office and Factories
    o Providing desktop support for all Windows 98/2K/XP/Vista and 1st level
    Network and server support
    o Maintaining more than 250 desktops & Graphical Workstation, Networking
    with Windows 2000 Professional,Windows XP Prof, Win 2K3 server.

    o Maintains and servicing more than 250 Pcs

    Personal Details :

    Name : Dharmendra.G
    Father’s Name : Gunaswamy.N.K
    Date of Birth : 16th March 1983
    Marital Status : Married
    Nationality : Indian

    Permanent Address : No.5/117, Bajanai Koil Street,


    Nazarathpet, Poonamallee,
    Chennai-602103.

    All the above information’s are true to the best of my knowledge.

    Dharmendra.G

    Page 2 of 2

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