Polytechnic University of The Philippines

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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES v

ABSTRACT

This study intended to measure the benefits of convenience store in Rodriguez,

Rizal using the different factors such as accessibility, convenience, and satisfaction.

The objective of this study is to know if there is a significant difference on the

assessment of effects of expansion of convenience stores when they grouped

according to their profile.

Age, Sex, Educational Attainment, Monthly Income/Allowance, recurrence of

going in convenience store, and amount spent were the variables tested in identifying

the significant difference on the effect of expansion of convenience stores. According

to profile mentioned, majority of the respondents were 20 years old and below, and

most of them were female with a monthly income/allowance of P10,000 below. Most

of them were college undergraduate, and go to convenience store weekly with

purpose of buying (by ranking): Foods, Non-alcoholic drinks, Toiletries and other

personal essentials, Alcoholic Drinks, Medicine, and Cigarettes/tobacco products.

Most of the respondents moderately agreed that the expansion of convenience

stores affects them in terms of accessibility, convenience, and satisfaction.

The researchers recommend that there should be proper planning in

establishing convenience store to successfully generate profit and also to give

products and benefits to the residents nearby the store.


POLYTECHNIC UNIVERSITY OF THE PHILIPPINES vi

TABLE OF CONTENTS

PAGE

Title Page i

Certification and Approval sheet ii

Acknowledgement iii

Certification of Originality iv

Abstract v

Table of Contents vi

List of Tables viii

List of Figures x

1 The Problem and Its Setting


Introduction 1
Theoretical Framework 4
Conceptual Framework 6
Statement of the Problem 7
Hypothesis 8
Scope of Limitations 8
Significance of the Study 9
Definition of Terms 11

2 Review of Literature and Studies


History of Convenience Store 15
General Services of a Retailer 17
Benefits of Organized Retail 19
Challenges to Organized Retail 20
Importance of Location to Retail Companies 20
Importance of Proper Inventory Management 29
Utility 30
Production Selection Criteria 31
Factors Affecting Customer Store Choice 32
Safety 34
Needs and Wants 36
Demographics 37
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES vii

Gender Differences in Purchase Decision Making 39


Young Consumers Visit C-stores Most Frequently 40
Breakdown of Students’ Allowance 42
Convenience 42
Store Layout, Product Variety and Affordability 43
Product Management 47
Customer Demand and Store Supply 48
Satisfaction 49
Customer Expectations and Intention 52
Synthesis of the Reviewed Literature and Studies 54

3 Methodology
Methods of Research 57
Population, Sample Size and Sampling Techniques 57
Description of Respondents 58
Research Instrument 59
Data-Gathering Procedure 59
Statistical Treatment of Data 60

4 Result and Discussion


Profile of Respondents 66
Benefits of Convenience Stores 74
Significant Difference on the Benefits of Convenience Stores 78

5 Summary of Finding, Conclusion and Recommendations


Summary of Findings 86
Conclusions 88
Recommendations 88
REFERENCES 90

APPENDICES

Appendix 1: Survey Questionnaire 93


Appendix 2: Synthesis Matrix 96
Appendix 3: Certification of Instrument Validation 109
Appendix 4: Certification of Statistical Treatment 111
Appendix 5: Certification of Editing 113
Appendix 6: Biographical Statement 115

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