A

ANNUAL PROJECT REPORT

ON
“CUSTOMER SATISFACTION TOWARDS RELIANCE JIO”

BACHELOR OF BUSINESS ADMINISTRATION (BBA)

(2014-2017)

Under the Guidance of: Submitted By:

MISS. VANDANA KUSHAL KUMAR RANOT
(Faculty of Management dept.) A.P.G.140230101133

1
 CERTIFICATE-I

This is to certify that the project entitled “CUSTOMER SATISFACTION

TOWARDS RELIANCE JIO” has been submitted to department of Business
Management, A P GOYAL SHIMLA UNIVERSITY BY KUSHAL KUMAR
RANOT

In partial fulfilment of the requirements for the degree of Bachelors of Business

Administration of this university. To best of my knowledge no part of this
project has been submitted for any degree or diploma anywhere elsewhere and
the help received during this course of investigation and courses of literature
and sources of literature have been duly acknowledged.

Place:
(SHIMLA)

Dated:
Project Advisor

MISS. VANDANA

2
 Certificate –II

This is to certify that the project entitled “CUSTOMER SATISFACTION

TOWARDS RELIANCE JIO ”Has been, submitted to Department of
Business Management, A P GOYAL SHIMLA UNIVERSITY BY.KUSHAL
KUMAR RANOT

In partial fulfillment of the requirements for the degree of Bachelors of Business

Administration of this university. The project has been approved by the
Examination Committee after conducting an oral examination in collaboration
with external examiner.

……………………..
(External
Examiner)
(Project Guide)

.................................

(Head of Department)

3
 ACKNOWLEDGEMENT
This project has been made possible through the efforts, support and co-
operation of various persons to whom I would like to express my appreciation
and gratitude.

First and foremost, it gives me immense pleasure to express my sincere

gratitude to Mr. /Mrs. /Ms VANDANA whose sincere support has
enabled me at each and every step and their experience has always given
me the right direction to achieve my goals.

I will have burden on my heart if I do not express my sincere thanks to staff

members of School of management for his untiring help rendered during the
study from time to time. I am also thankful to him for his valuable advice and
sincere guidance during the research report.

4
 Summary of research work
This project report is based on telecom sector as the telecom sector is growing
at a very good pace.
This project titled on “Customer Satisfaction Towards Reliance JIO” is being
conducted to identify factors and provide revolutionary 4G LTE coverage and
high speed Wi-Fi services of Reliance JIO ss.
RJIL (Reliance Jio Infocomm Ltd.) has successfully demonstrated legal
interception and monitoring rules compliance of its 4G network for high speed
wireless internet, phone calls, video and messaging service across country.
To identify all the below buildings in work scope area and establish
contacts with the building owner/association and explain them the
benefits of high speed internet and 4G connectivity.
• All G+5 (ground floor +five floors) and above buildings

• Shopping malls

• Hospitals

• Hotels

• Colleges

To capture all the details of the building. The variables are involved in this
project

• Area
• Address
• Building Name
• Number of Floors
• Type (commercial, residential, both, Hotel, Hospital)
• Latitude &Longitude {By using Smart phone app}
• Number of Home passes
5
 CONTENTS: FOR RESEARCH PROJECT

CHAPTER 1 INTRODUCTION
CHAPTER 2 REVIEW OF LITERATURE
CHAPTER 3 NEED OF STUDY
CHAPTER 4 OBJECTIVES OF THE STUDY
CHAPTER 5 RESEARCH METHODLOGY
Research Design
Sampling (Design, Methods)
Data Collection Methods
Data Analysis And Interoperation
Findings
CHAPTER 6 LIMITATIONS OF THE STUDY
CHAPTER 7 CONCLUSION
CHAPTER 8 SUGGESTIONS
REFERENCE
ANNEXURE

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 CHAPTER-1

INTRODUCTION

Reliance Jio Infocomm Limited, or Jio, is a LTE mobile network operator in

India. It is a wholly owned subsidiary of Reliance Industries headquartered in
Navi Mumbai, Maharashtra that provides wireless 4G LTE service network
(without 2G/3G based services) and is the only 'VoLTE-only' (Voice over LTE)
operator in the country which lacks legacy network support of 2G and 3G, with
coverage across all 22 telecom circles in India.
The services were first beta-launched to Jio's partners and employees on 27
December 2015 on the eve of 83rd birth anniversary of late Dhirubhai Ambani,
founder of Reliance Industries, and later services were commercially launched
on 5 September 2016.

In June 2010, Reliance Industries (RIL) bought a 96% stake in Infotel

Broadband Services Limited (IBSL) for ₹4,800cr. Although unlisted, IBSL was
the only firm to win broadband spectrum in all 22 zones in India in the 4G
auction that took place earlier that year. Later continuing as RIL's telecom
subsidiary, Infotel Broadband Services Limited was renamed as Reliance Jio
Infocomm Limited (RJIL) in January 2013.

In June 2015, Jio announced that it will start its operations all over the country
by the end of 2015. However, four months later in October 2015, the company's
spokesmen sent out a press release stating that the launch was postponed to the
first quarter of the financial year 2016-2017.

7
Later in July, a PIL filed in the Supreme Court by an NGO called the Centre for
Public Interest Litigation, through Prashant Bhushan, challenged the grant of
pan-India licence to Jio by the Government of India. The PIL also alleged that
Jio was allowed to provide voice telephony along with its 4G data service, by
paying an additional fees of just ₹165.8 crore (US$26 million) which was
arbitrary and unreasonable, and contributed to a loss of ₹2,284.2 crore (US$360
million) to the exchequer.

The Indian Department of Telecom (DoT), however, refuted all of CAG's

claims. In its statement, DoT explained that the rules for 3G and BWA spectrum
didn't restrict BWA winners from providing voice telephony. As a result, the
PIL was revoked, and the accusations were dismissed.

8
 INDUSTRY PROFILES
India has a fast-growing mobile services market with excellent potential for the
future. With almost five million subscribers amassed in less than two years of
operation, India's growth tempo has far exceeded that of numerous other
markets, such as China and Thailand, which have taken more than five years to
reach the figures India currently holds. The number of mobile phone subscribers
in the country would exceed 50 million by 2010 and cross 300 million by 2016,
according to Cellular Operators Association of India (COAI).

According to recent strategic research by Frost & Sullivan, Indian Cellular

Services Market, such growth rates can be greatly attributed to the drastically
falling price of mobile handsets, with price playing a fundamental role in Indian
subscriber requirements. Subscribers in certain regions can acquire the handset
at almost no cost, thanks to the mass-market stage these technologies have
reached internationally. The Indian consumer can buy a handset for $150 or
less. This should lead to increased subscribership. This market is growing at an
extremely fast pace and so is the competition between the mobile service
providers.

With the presence of a number of mobile telephony services providers including

market leaders like Airtel, Reliance, Idea Cellular, BSNL etc. who are providing

either of the two network technologies such as Global System for Mobile

Communications (GSM) and Code Division Multiple Access (CDMA). In

cellular

service there are two main competing network technologies: Global System for
Mobile Communications (GSM) and Code Division Multiple Access (CDMA).
9
Understanding the difference between GSM and CDMA will allow the user to
choose the preferable network technology for his needs.

Global System for Mobile Communication (GSM) is a new digital technology

developed by the European community to create a common mobile standard
around the world. It helps you achieve higher sell capacity and better speech
quality and one can enjoy crystal clear reception on ones mobile phone. It
automatically solves the problem of eavesdropping on ones calls.
Before analyzing the telecom licensing framework in India, it is imperative that
one must examine what is a license. License issued by the government is an
authority, given to a person upon certain conditions to do something which
would have been illegal or wrongful otherwise. For example, a driver’s license
issued by the government, gives the authority to a person to drive a motor
vehicle. There are three main types of license fee which the government
charges: (I) initial license fee, which generally is non-refundable, (ii) annual
license fee, and (iii) additional fee for allocation of spectrum.

Licensing framework has been an integral part of India’s telecommunication

law. Under the Indian Telegraph Act, 1885, section 4 gives power to the
government to grant license to any person to establish, maintain or use a
telegraph.

Code Division Multiple Access (CDMA) describes a communication channel

access principle that employs spread spectrum technology and a special coding
scheme (where each transmitter is assigned a code). It is a spread spectrum
signaling, since the modulated coded signal has a much higher bandwidth than
the data being communicated. CDMA is the current name for mobile
technology and is characterized by high capacity and small cell radius. It has
been used in many communication and navigation systems, including the
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Global Positioning System and the omnitracs satellite system for transportation
logistics.
Indian mobile telephony market is increasing day by day and there is more to
happen with technological up gradations occurring nearly every day and the ever-
increasing demand for easier and faster connectivity, the mobile telephony market
is expected to race ahead.

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 COMPANY PROFIL

RELIANCE JIO

Jio's headquarters in RCP, Navi Mumbai

Formerly  Infotel Broadband

called Services Limited
(2009 - 2013)
 Reliance Jio
Infocomm Limited
(2013 - 2015)

Type Subsidiary
Industry Telecommunications
Headquarters Navi Mumbai,
Maharashtra, India

Key people Sanjay Mashruwalla

(Managing Director)
Jyotindra Thacker (Head
of IT)
Akash Ambani (Chief of
Strategy)
Mobile telephony,
Products broadband, Wifi,Router

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 and 4G Data services

Jio Apps

MyJio, JioChat, JioPlay,

JioBeats, JioMoney,
JioDrive, JioOnDemand,
JioSecurity, JioJoin,
JioMags, JioXpressNews,
Jionet WiFi

Parent Reliance Industries

Subsidiaries LYF
www.jio.com
Website

Jio also known as Reliance Jio and officially as Reliance Jio Infocomm
Limited (RJIL),[is an upcoming provider of mobile telephony, broadband
services, and digital services in India..s
Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries
Limited (RIL), India’s largest private sector company, is the first telecom
operator to hold pan India Unified License.Formerly known as Infotel
Broadband Services Limited (IBSL), Jio will provide 4G services on a pan-
India level using LTE technology. The telecom leg of Reliance Industries
Limited, it was incorporated in 2007 and is based in Mumbai, India.It is
headquartered in Navi Mumbai.

RJIL is setting up a pan India telecom network to provide to the highly

underserviced India market, reliable (4th generation) high speed internet
connectivity, rich communication services and various digital services on pan
India basis in key domains such as education, healthcare, security, financial
13
services, government citizen interfaces and entertainment. RJIL aims to provide
anytime, anywhere access to innovative and empowering digital content,
applications and services, thereby propelling India into global leadership in
digital economy.

RJIL is also deploying an enhanced packet core network to create futuristic high
capacity infrastructure to handle huge demand for data and voice. In addition to
high speed data, the 4G network will provide voice services from / to non-RJIL
network.

RJIL holds spectrum in 1800 MHz (across 14 circles) and 2300 MHz (across 22
circles) capable of offering fourth generation (4G) wireless services. RJIL plans
to provide seamless 4G services using FDD-LTE on 1800 MHz and TDD-LTE
on 2300 MHz through an integrated ecosystem.

Reliance Jio is part of the “Bay Of Bengal Gateway” Cable System, planned to
provide connectivity between South East Asia, South Asia and the Middle East,
and also to Europe, Africa and to the Far East Asia through interconnections
with other existing and newly built cable systems landing in India, the Middle
East and Far East Asia.

RJIL’s subsidiary has been awarded with a Facility Based Operator License
(“FBO License”) in Singapore which will allow it to buy, operate and sell
undersea and/or terrestrial fibre connectivity, setup its internet point of
presence, offer internet transit and peering services as well as data and voice
roaming services in Singapore.

14
R-Jio is also in the process of installing hundreds of monopoles, unlike the
regular rooftop-mounted telecom towers typically used by telcos, said the
company executive quoted above. Monopoles, or ground-based masts (GBMs),
are expected to double up as street lights and surveillance systems, and provide
real-time monitoring of traffic and advertising opportunities.

The company, which plans to be rolled out commercial telecom service

operations from January, is currently in the testing phase for most of its
offerings including 4G services, a host of mobile phone applications and
delivery of television content over its fibre optic network.

R-Jio, meanwhile, faces its share of challenges in terms of return on investment

and capturing market share. The company, according to industry analysts, is
expected to spend $8-9 billion for the 4G roll-out. The company will battle for
subscribers with leading telcos such as Bharti Airtel Ltd, Vodafone India Pvt
Ltd and Idea Cellular Ltd.

The Dominant Players

 Bharti Airtel --- 23% Market Share
 Vodafone India --- 18% Market Share
 Idea Cellular --- 15% Market Share
 Reliance Communications --- 12% Market Share
 BSNL --- 10% Market Share
 Aircel --- 8% Market Share
 TATA Infocomm --- 7% Market Share
 Others --- 7% Market Share

15
The services were beta launched to Jio's partners and employees on 27
December 2015 on the eve of 83rd birth anniversary of late Dhirubhai Ambani,
founder of Reliance Industries.

Mr. Akash Ambani is being launched in business as a chief of strategy in

Reliance JIO,involved in day to day operations in business or Ms. Isha Ambani
is involved in branding and marketing. And the key people are Sanjay
Mashruwalla (Managing Director), Jyotindra Tacker (Head of IT).

16
Reliance Industries Chairman Mukesh Ambani committed an investment of Rs.
2,50,000 crores on "Digital India" and said he expected the group's initiatives
under it will create over 5,00,000 direct and indirect jobs.

"Digital India as company has seen empowers them to fulfil their

aspirations.Reliance JIO has invested over Rs. 2,50,000 crores across the Digital
India pillars," Ambani said, adding: "I estimate Reliance's 'Digital India'
investments will create employment for over 5,00,000 people. " Ambani said
the launch of Digital India initiative was a momentous occasion in an
information age where digitization was changing the way one lives, learns,
works and plays. It can transform the lives of 1.2 billion Indians using the
power of digital technology. And as well as "So 80 percent of the 1.3 billion
Indians will have high-speed, mobile Internet. And by 2017, company would
cover 90 percent. And by 2018, all of India would be covered by this digital
infrastructure,"

17
 HISTORY
In June 2010, Reliance Industries (RIL) bought a 96% stake in Infotel
Broadband Services Limited (IBSL) for Rs 4,800cr. Although unlisted, IBBL
was the only firm to win broadband spectrum in all 22 zones in India in the 4G
auction that took place earlier that year.Later continuing as RIL's telecom
subsidiary, Infotel Broadband Services Limited was renamed as Reliance Jio
Infocomm Limited (RJIL) in January 2013.

Acquisition & Subsidiaries:

 Acquired Infotel Broadband Services Limited in 2010.
 Technology - Rancore Technologies
 ILD & NLD - Infotel Telecom.

Agreements:

 An agreement with Ascend Telecom for their more than 4,500 towers
across India. (June 2014)
 An agreement with Tower Vision for their 8,400 towers across India.
(May 2014)
 An agreement with ATC India for their 11,000 towers across India. (April
2014)
 An agreement with Viom Networks for their 42,000 telecom towers.
(March 2014)
 Agreement with Bharti Airtel for a comprehensive telecom infrastructure
sharing agreement to share infrastructure created by both parties to avoid
duplication of infrastructure wherever possible. (December 2013)
 A key agreement for international data connectivity with Bharti to utilise
dedicated fiber pair of Bharti’s i2i submarine cable that connects India
and Singapore. (April 2013)

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 Agreements with Reliance Communications Limited for sharing of
RCOM’s extensive inter-city and intra-city optic fiber infrastructure of
nearly 1,20,000 fiber-pair kilometers of optic fiber and 500,000 fiber pair
kilometers respectively (April 2013 / April 2014), and 45,000 towers
(June 2013).

Technology:
 Reliance Jio Infocomm is currently laying OFC across the country to
offer Fiber to the home/premises (FTTH). This fiber backbone will also
help them to carry huge amount of data originated from their 4G network
as well as public Wi-Fi network.
 Reliance Jio is deploying LTE-TDD technology for 2.3 GHz spectrum
band, acquired in 2010.
 Reliance Jio will deploy LTE-FDD for 1.8 GHz spectrum, which will
ultimately paved to roll out of LTE-A network aggregation of both
technology and both spectrum band.
 At present in different cities of India Reliance Jio offers Wi-Fi services.
Most of these cities are in Gujarat, where Reliance Industries also have
one of the largest petro-refinery.
 Once commercially launched, Jio users can have access to Reliance
Communications’ 2G & 3G network.

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 OPERATIONS
In June 2015, Jio announced that it will start its operations all over the country
by the end of year. However, four months later in October 2015, the company's
spokesmen sent out a press release stating that the launch was postponed to the
first quarter of the financial year 2016-2017.
Later in July, a PIL filed in the Supreme Court by an NGO called the Centre for
Public Interest Litigation, through Prashant Bhushan, challenged the grant of
pan-India licence to Jio by the Government of India. The PIL also alleged that
Jio was allowed to provide voice telephony along with its 4G data service, by
paying an additional fees of just 165.8 crore (US$25 million) which was
arbitrary and unreasonable, and contributed to a loss of 2,284.2 crore
(US$340 million) to the exchequer.
The Indian Department of Telecom (DoT), however, refuted all of CAG's
claims. In its statement, DoT explained that the rules for 3G and BWA spectrum
didn't restrict BWA winners from providing voice telephony. As a result, the
PIL was revoked, and the accusations were dismissed.

Beta Launch

The 4G services were launched internally to Jio's partners, its staff and their
families on 27 December 2015. Bollywood actor Shah Rukh Khan, who is also
the brand ambassador of Jio, kickstarted the launch event which took place in
Reliance Corporate Park in Navi Mumbai, along with celebrities like musician
A R Rahman, actors Ranbir Kapoor and Javed Jaffrey, and filmmaker Rajkumar
Hirani.The closed event was witnessed by more than 35000 RIL employees
some of whom were virtually connected from around 1000 locations including
Dallas in the US.

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 PRODUCT & SERVICES

RELIANCE JIO 4G BROADBAND

The company has launched its 4G broadband services throughout India in the
first quarter of 2016 financial year.It was slated to release in December 2015
after some reports said that the company was waiting to receive final permits
from the government.Mukesh Ambani, owner of Reliance Industries Limited
(RIL) whose Reliance Jio is the telecom subsidiary, had unveiled details of Jio's
fourth-generation (4G) services on 12 June 2015 at RIL's 41st annual general
meeting. It will offer data and voice services with peripheral services like
instant messaging, live TV, movies on demand, news, streaming music, and a
digital payments platform.
The company has a network of more than 250,000 km of fiber optic cables in
the country, over which it will be partnering with local cable operators to get
broader connectivity for its broadband services. With its multi-service operator
(MSO) licence, Jio will also serve as a TV channel distributor and will offer
television-on-demand on its network.

Pan-India Spectrum

Jio owns spectrum in 800 MHz and 1,800 MHz bands in 10 and 6 circles,
respectively, of the total 22 circles in the country, and also owns pan-India
licensed 2,300 MHz spectrum. The spectrum is valid till 2035.Ahead of its
digital services launch, Mukesh Ambani-led Reliance Jio entered into a
spectrum sharing deal with younger brother Anil Ambani-backed Reliance
Communications. The sharing deal is for 800 MHz band across seven circles
other than the 10 circles for which Jio already owns.

LYF SMARTPHONES
21
In June 2015, Jio tied up with domestic handset maker Intex to supply 4G
handsets enabled with voice over LTE (VoLTE) feature. Through this, it plans
to offer 4G voice calling besides rolling out high-speed Internet services using a
fiber network, in addition to the 4G wireless network.[ However, in October
2015, Jio announced that it would be launching its own mobile handset brand
named LYF.
On 25 January 2016, the company launched its LYF smartphone series starting
with Water 1, through its chain of electronic retail outlets, Reliance Retail.
Three more handset models have been released so far, namely Water series,
Earth series,

FLAME 6

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Technical Specifications

LYF FLAME 6
MODEL
Qualcomm® Snapdragon 210 MSM8905
CHIPSET
Operating System: Android Lollipop 5.1
GENERAL FEATURES
SIM Slot: Dual SIM (4G+2G)*
Processor (CPU): Quad-Core 1.5GHz ,Screen Size: 4 Inch

Chipset: Quad-Core 1.5GHz

PERFORMANCE
Graphics (GPU): Mali 400 MP2@500MHz
RAM: 512 MB. Screen Resolution: WVGA,

Capacity: 1700 mAh, Lithium Ion Battery

BATTERY
Talktime: Up to 4.5 hours (4G)

STORAGE CAPACITY Internal Memory: 4 GB

Expandable Memory: Up to 32 GB

Rear Camera : 5MP Auto Focus

CAMERA
Front Camera : 2MP Fixed Focus, Flash : Rear LED Flash

3G: yes
4G: yes (LTE)
CONNECTIVITY
True 4G (LTE Support): VoLTE (Video & HD Voice Call.

FLAME 1

23
Technical Specifications

MODEL FLAME 1

CHIPSET Qualcomm® Snapdragon 210 MSM8909

GENERAL FEATURES Operating System: Android Lollipop 5.1

SIM Slot: Dual SIM (4G+2G),Processor: Quad-Core 1.1
GHz
Screen Size:4.5 Inch.

PERFORMANCE Graphics (GPU): Adreno 304 @ 409MHz

RAM: 1GB, Screen Resolution: FWVGA 480 x 854 pixel

BATTERY Capacity: 2000 mAh, Lithium-ion

Talktime: Up to 8 Hours (4G)

STORAGE CAPACITY Internal Memory: 8 GB

Expandable Memory: Up to 32 GB

CAMERA Rear Camera : 5MP Auto Focus

Front Camera : 5MP Fixed Focus, Flash : Rear LED Flash

CONNECTIVITY 3G: Yes

4G: Yes, LTE CAT4
True 4G (LTE Support): VoLTE (Video & HD Voice Call)
WIND 1

24
Technical specifications

LYF WIND 1
MODEL
Qualcomm®SnapdragonTM 410 MSM8916
CHIPSET
Operating System: Android 5.1 Lollipop
GENERAL SIM Slot: Dual SIM (4G+2G)
FEATURES Processor (CPU): Quad-core 1.2 GHz

PERFORMANCE Chipset: Qualcomm® SnapdragonTM 410 MSM8916

Graphics (GPU): Adreno 306 @ 450 MHz
RAM: 1 GB,Screen Size 5 Inch, Screen Resolution: HD, 720x1280
pixel

BATTERY Capacity: 2300 mAh, Lithium - Ion Polymer

Talktime: Up to 6 hours (4G)

STORAGE CAPACITY Internal Memory: 8 GB, 16 GB

Expandable: Up to 64 GB

CAMERA Rear Camera: 8 MP Auto Focus

Front Camera: 5 MP, Flash: Rear LED Flash

CONNECTIVITY 3G: Yes

4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (Video & HD Voice Call)

WIND 5

25
Technical specifications

MODEL WIND 5

CHIPSET MTK 6735P

GENERAL FEATURES Operating System: Android Lollypop 5.1

SIM Slot: Dual SIM (4G+2G),
Processor (CPU): Quad-core 1.0GHz

PERFORMANCE Chipset: MTK 6735P

Graphics (GPU): ARM (MaliT720-Mp1)@600 MHz
RAM: 1GB

BATTERY Capacity: 2000 mAh, Lithium ion

Talktime : Up to 6.5 hours (4G)

STORAGE CAPACITY Internal memory: 8 GB

Expandable Memory:Up to 32 Gb

CAMERA Rear Camera: 8 MP Auto Focus

Front Camera: 5MP, Flash: Rear Flash
CONNECTIVITY 3G: Yes
4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (HD Voice Call& video call)

WATER 1

26
Technical specifications

MODEL WATER 1

CHIPSET Qualcomm® SnapdragonTM 615 MSM8939

GENERAL Operating System: Android Lollipop 5.1.1

FEATURES SIM Slot: Dual SIM (4+2G) , Processor (CPU): Octa-Core 1.5
GHz

PERFORMANCE Chipset: Qualcomm® SnapdragonTM 615 MSM8939

Graphics (GPU): Adreno 405 @ 550 MHz
RAM: 2GB,Screen resolution : Full HD, 1080x 1920 pixels

BATTERY Capacity: 2600 mAH, Lithium-ion polymer

Talktime: Up to 10 hours (4G)

STORAGE CAPACITY Internal Memory: 16 GB

Expandable Memory: Up to 32 GB

CAMERA Rear Camera : 13 MP Auto Focus

Front Camera : 5MP Fixed Focus

Flash: Yes - Both Front and Rear

CONNECTIVITY 3G: Yes

4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (Video & HD Voice Call)

WATER 2

27
Technical specifications

MODEL WATER 2

CHIPSET Qualcomm® Snapdragon 615 MSM8939

GENERAL FEATURES Operating System: Android Lollipop 5.0.2

SIM Slot: SIM 1(4G), SIM 2(2G, Voice calls)

Screen size: 5 Inch, Screen Resolution: HD, 1280 x 720 pixels

PERFORMANCE Chipset: Qualcomm® SnapdragonTM 615 MSM8939

Graphics (GPU): Adreno 405 @ 550 MHz
RAM: 2GB, Processor (CPU): Octa-Core 1.5GHz

BATTERY Capacity: 2400 mAh, Lithium-ion polymer

Talktime: Up to 8 hours (4G)

STORAGE CAPACITY Internal memory: 16 GB

Expandable memory: 32 GB

CAMERA Rear Camera: 13 MP Auto Focus

Front Camera: 5MP Fixed Focus, Flash: Yes - Rear Camera

CONNECTIVITY 3G: Yes

4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (Video & HD Voice Call)

WATER 7

28
Technical specifications

MODEL WATER 7

CHIPSET Qualcomm® Snapdragon 615 MSM8939

GENERAL FEATURES Operating System: Android Lollipop 5.1

SIM Slot: Dual SIM (4G+2G),Sensors:Gravity or Finger print
sensor

PERFORMANCE Chipset: Qualcomm® SnapdragonTM 615 MSM8939

Graphics (GPU): Adreno 405 @ 550 MHz
RAM: 2GB, Processor (CPU): Octa-core 1.5 GHZ

BATTERY Capacity: 3000 mAh, Lithium-ion polymer

Talktime: Up to 14 hours (4G)

STORAGE CAPACITY Internal memory: 16 GB

Expandable memory:Upto 128 GB

CAMERA Rear Camera : 13 MP Auto Focus

Front Camera : 5MP, Flash : Rear LED Flash

CONNECTIVITY 3G: Yes

4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (Video & HD Voice Call)

29
EARTH 2

Technical specifications

MODEL EARTH 2

CHIPSET Qualcomm Snapdragon 615 MSM8939

GENERAL FEATURES Operating System: Android Lollipop 5.1.1

SIM Slot: Dual SIM (4G+2G)
Octa core 1.5 GHZ, Sensors:Proximity or Light sensor
:

PERFORMANCE Chipset: Qualcomm® SnapdragonTM 615 MSM8939

Graphics: (GPU): Adreno 405 @ 550 MHz
RAM : 3 GB,Screen Size: 5.5 Inch,Screen Resolution: Full
HD

BATTERY Capacity: 3500 mAh, Lithium-ion polymer

Talktime: Up to 14 hours (4G)

STORAGE CAPACITY Internal memory: 32 GB

Expandable memory:Upto 64 GB

CAMERA Rear Camera : 15 MP Auto Focus

Front Camera : 5MP, Flash : Rear LED Flash

CONNECTIVITY 3G: Yes

4G: Yes, LTE Cat 4
True 4G (LTE Support): VoLTE (Video & HD Voice Call

Jionet WiFi

30
 Prior to its pan-India launch of 4G data and telephony services, Jio has started providing free
Wi-Fi hotspot services in cities throughout India including Ahmedabad and Surat in Gujarat,
Indore, Jabalpur, Dewas and Ujjain in Madhya Pradesh, select locations of Mumbai in
Maharashtra, Kolkata in West Bengal, Lucknow in Uttar Pradesh, Bhubaneswar in Odisha,
Mussoorie in Uttarakhand, Collectorate's Office in Meerut, and at MG Road in Vijayawada
among others.title=Reliance Jio rolls out wi-fi service at IP sigra Mall in Varanasi among
others.
In March 2016, Jio started providing free Wi-Fi internet to spectators at six cricket stadiums
hosting the 2016 ICC World Twenty20 matches. Jionet was made available in Wankhede
Stadium (Mumbai), Punjab Cricket Association IS Bindra Stadium (Mohali), Himachal
Pradesh Cricket Association Stadium (Dharamshala), Chinnaswamy Stadium (Bengaluru),
Feroz Shah Kotla (Delhi), and Eden Gardens (Kolkata) in India.

Jio apps
In May 2016 , Jio launched a bundle of multimedia apps on Google Play as part of its
upcoming 4G services. While the apps are available to download for everyone, a user will
require a Jio SIM card to use them. Additionally, most of the apps are in beta phase.
Following is a list of the apps:
 MyJio - Manage Jio Account and Digital Services associated with it
 JioPlay - A live TV channel service
 JioOnDemand - An online HD video library
 JioChat Messenger - An instant messaging app
 JioBeats - A music player
 JioJoin - A VoLTE phone simulator
 JioMags - E-reader for magazines
 JioXpressNews - A news and magazine aggregator
 JioSecurity - Security app
 JioDrive - Cloud-based backup too
 JioMoney Wallet - An online payments/wallet app.

JIO MIFI WIFI ROUTER

31
JIO PREVIEW OFFER FOR HP LAPTOPS:
 3 Months Free Unlimited 4G Internet (Connected with 31 Devices)

 3 Months Free Unlimited Calling (At any network)

 3 Months Free Unlimited SMS

 Life time Roaming Free (All India)

 Registration in E-mail is compulsory

 Available in Reliance store and Digital mini express store.

JIO PREVIEW OFFER (JPO)

32
  3 Months Free Unlimited 4G Internet in LYF smartphones and others all 4G
smarthphones (Samsung,Micromax,Karbon,Lava,HTC,Gioni etc.)

 3 Months Free Unlimited Calling (At any network)

 3 Months Free Unlimited SMS

 Life time Roaming Free (All over India)

 2 Years Warranty (LYF handsets only)

Branding and Marketing

On December 24, 2015, Bollywood actor Shah Rukh Khan was appointed as Jio's brand
ambassador.

33
 CHAPTER-2
REVIEW OF LITERATURE

Abhishek Kumar Singh and Malhar Pangrikar (2013) did a study titled “A
Study Report, to Find out Market Potential for 4G Businesses in Pune”. The
Report is all about “Study of market potential for 4G business in pune” and also
to know about the customer perceptions and attitudes towards their current
service provider. Satisfaction level of the customers was also judged. The
customer expectations were analyzed thoroughly. Major factors considered in
research are: what are the needs of the companies based on the data services
usage, major player in internet services, and support to customers. The research
was conducted on companies mainly from Industries like IT, Education,
Manufacturing and others which are located in Pune city. It is clear from the
survey done that Reliance & Tata are Leading Internet service Provider; they
are providing products like Data Card, Broadband etc to the corporate end users.
Most of the companies are getting internet speed form 1MBPS-4MBPS. Most of
the companies are having good perception about 4 G and are willing to switch
to it from their current service provider. Speed of 4G is around than 30 to 35
MBPS, is going to boom the Market. Because majority of the companies are
facing Speed problem with their current ISP.

4G spectrum is a research item for next-generation wide-area cellular radio,

which focuses on 4G technologies, 4G networks and 4G systems. 4G
technologies shall include three basic areas of connectivity which are personal
area networking (such as Bluetooth), local high-speed access points on the
network such as wireless technologies and cellular connectivity.

At the moment, many companies have established projects for 4G systems

development.
34
4G can provide services for a wide range of speed facility that support global
roaming and each company will be able to interact with internet-based
information and available in every part of country.

In this literature review. the consumer perceptions about 4G services in Pune.

The objectives of the study was (1) to find the most influencing factor in
selection of service provider, and (2) to measure customer perception and
satisfaction as regards the 4G service provided. The study on a 4G indicated that
some problems exist that deserve the attention of the company.The company
needs to bridge the gap between the services promised and 4G services offered.
And to conclude, “Delivering service without measuring the impact on the
customer is like driving a car without a windshield”

At 4G,The Company have always sought to enhance value for you as a

customer by providing you the most relevant and easy to use services through
innovation and by harnessing the latest developments in technology. In line with
this strategy, constantly introduced 4G innovative services to suit customer
unique needs and wants. These 4G trends in the market and among customers
generate a demand for high speed and more rapidly changing services and also
expectation for a different approach to technology development.
As well as imposing requirements in terms of 4G technology development,
trends such as mass individualization call for a responsive answer to a sharply
increasing market demand. Successful growth and diffusion of 4G services is
focusing customer satisfaction on how mobile relates to 4G networks.
Accordingly, it is necessary for company to review current frameworks in those
instances where changes might impede the offering of certain aspects.

35
Consumer perception about 4G much more volatile, much less predictable and
increasingly concerned with instant gratification. The expectation is that in due
course this trend towards individualization will become a more important factor
in the emerging markets too, particularly in the every areas.In future, 4G
services over mobile networks and company need to review current regulatory
frameworks to enhance innovation and competition in the market of these
services.

.even in midsize firms that usually mean coordinating large quantities of

information. However, technology and thinking has progressed and, many of
user nowadays using 4G services. Customer satisfaction is defined as a
customer’s overall evaluation of the performance of an offering to date. This
overall satisfaction has a strong positive effect on customer loyalty intentions
across a wide range of 4G service s.

Many companies have been gaining rising popularity due to the advances in 4G
technologies and the large increase in the number of its users. The companies
that expand beyond services and develop a content distribution platform will
win customers’s expectation. Companies couldnot follow constant rules to be
successful in potential markets. There is not a list of actions that lead companies
to more profit or more customer satisfaction.Because 4G services are
increasingly spread out all over India.And every customer are preferred these
4G services.

This satisfaction has positive influences on retaining customers among different

variety of 4G services. Satisfaction refers to achieving the things we want. If
satisfaction interprets as "not going wrong" the firm should decrease complaint
which by its own is not sufficient. In order to satisfy customers, company
36
should improve its 4G services. Customers with less expectation are more
satisfied, companies by adding innovative 4G features would easily increase
customer satisfaction. Customer retention is directly influenced by customer
satisfaction. Retention is a major challenge particularly in internet based
services, as customers can easily switch from one service to another at low
cost. Customer satisfaction is the key factor determining how successful the
company will be in competitive market,therefore it is very important to measure
it.

To better manage customer satisfaction, company spend millions on effectively

tracking the methods that guarantee customer satisfaction, because the
quantitative measurement of customer satisfaction is a great help for
comprehensively measuring the effect of 4G on customer satisfaction.

Customer satisfaction, as we discussed before, has the most important effect on

customer perception and in order to narrowing down we focus on 4G service as
one of the customer satisfaction’s factors. The aim of the company is to find the
most important service dimensions that affect customer satisfaction.

To have a thorough satisfaction firstly the company is needed to bring satisfied

customers which leads to loyal customers and by preparing all this, good
services would be followed which influenced on Customer satisfaction and
make them loyal in future.

37
 CHAPTER-3
NEED OF STUDY
This study covers customers about Reliance JIO.

The study makes effort to ascertain the satisfaction level of customer of

Reliance JIO. Through survey So that company would be able to come up to the
expectation level of its customer.
The company can come up to the expectation only by finding out the problem
that customer are facing during their purchase of Reliance JIO products.
The subject has been taken for the research as it plays key role in the success of
Telecom sector.
No company can think of selling their product without having satisfied
customer. No company can survive in long run without coming up to the
satisfaction level of customer.

In short it is the level of satisfaction that is link between end-user and company.
As long as the company is able to satisfy its customer, customer would remain
in the bracket of loyal customer.
Hence it is very essential to understand the customer satisfaction and to measure
the satisfaction level time to time as there is always scope of improvement.

38
 CHAPTER-4
OBJECTIVE OF THE STUDY

1. To study of customer satisfaction level on Reliance JIO products &

services.
2. To find the market potential and market penetration of Reliance

JIO products & services .

39
 CHAPTER-5

RESEARCH METHODOLOGY

RESEARCH DESIGN:

The purpose of the methodology is to design the research procedure. This

includes the overall design, the sampling procedure, the data collection method
and analysis procedure.
Marketing research is the systematic gathering recoding and analyzing of data
about problem retaining to the marketing of goods and services.
The essential purpose of marketing research is to provide information, which
will facilitate the identification of an opportunity of problem situation and to
assist manager in arriving at the best possible decisions when such situations are
encountered.
Basically there are two types of researches, which according to their
applicability, strength, weaknesses, and requirements used before selecting
proper type of research, their suitability must be seen with respect to a specific
problem two general types of researches are exploratory and conclusive.

40
 1. Conclusive Research:
It is also known as quantitative research; it is designed to help executives of
action that is to make decision.
When a marketing executive makes a decision are course of action is being
selected from among a number of available. The alternatives may be as few as
two or virtually infinite. They may be well defined or only vaguely glimpsed.
Conclusive research provides information, which helps the executives make a
rational decision. In some instances, particularly if any experiment is run, the
research may come close to specifying the precise alternatives to choose, in
their cases especially with descriptive studies the research will only particularly
clarify the situation and much will be left to the executive’s judgment.

The type of research here is “Descriptive Research Design”. This kind of

design is used for more precise investigation or of developing the working
hypothesis from an operational point of view. It has inbuilt flexibility, which is
needed because the research problem, broadly defined initially, is transformed
into one with more precise meaning in exploratory studies, which in fact may
necessitate changes in research procedure for gathering relevant data.

The characteristic features of research are as follows: –

 Flexible Design
 Non-Probability Sampling Design
 No pre-planned design for analysis
 Unstructured instruments for collection of data
 No fixed decisions about the operational procedures

41
Sample Size

Sample size refers to the numbers of respondents researcher have selected

for the survey.
I have selected 300 sample units from market and individual customers.

Sampling Technique

The sample design provides information on the target information and final
sample sizes. I used conveyed convenient sampling surveyed in research.

Data collection tool

I have used Questionnaire, as the research instrument to conduct the market

survey. The questionnaire consisted closed ended questions designed in such a
way that it should gather maximum information possible.

The questionnaire was a combination of 15 questions. If choices are given it is

easier for the respondent to respond from the choices rather they think and reply
also it takes lesser time. Because the keep on responding and one has tick mark
the right choice accordingly.
Data was collected through two sources:
Primary Source: Primary data was collected directly from the customers through
a questionnaire.
Secondary Source: The secondary source was the company website and my
colleagues.

42
Method of sampling
Convenient sampling is used to do sampling as all the customers in the sites are
Surveyed..

Data Analysis
Data analysis was done mainly from the data collected through the customers.
The data
Collected from secondary sources is also used to analyse on one particular
parameter.
Qualitative analysis was done on the data collected from the primary as well as
secondary
Sources.

43
 DATA
ANALYSIS
AND
INTERPRETA
TION

44
 TABLE
 Age group of respondents

Age % of respondents No. of

respondents

20-25 20% 60

25-30 26.66% 80

30-35 30% 90

Above 35 23.33% 70

Sales

20%
23.33%
20-25
25-30
30-35
26.66% Above 35

30%

INTERPRETATION:
 20% of the respondents are between the age group 20 – 25.
 26.66% of the respondents are between the age group 25 – 35.
 30% of the respondents are between the age group 30 – 35.
 23.33% of the respondents are above 35 years of age.
 TABLE

 Occupation of the respondents

45
Occupation % of respondents No. of respondents

Students 16.66% 50

Business man 30
26.66%

Private employees 30% 90

Govt. employees 26% 80

Sales

16.66%
26%
Students
Business man
Private employees
26.66%
Govt. employees
30%

INTERPRETATION:
 16.66% of the respondents are Students.
 26.66% of the respondents are Businessmen.
 30% of the respondents are from Private employees.
 26% of the respondents are Govt.Services

46
 TABLE 1:

1.Do you have a mobile phone?

a)yes
b)No

Mobile users % of respondents No. of respondents

Yes 100% 300

No 0% 0

Sales
00
0%

Yes
No

100%

INTERPRETATION:
 100% of the respondents are Mobile users

47
 TABLE 2:

2.Are you aware about Reliance JIO?

a)Yes
b)No

Awareness % Of respondents No. of respondents

Yes 93.33% 280

No 6.66% 20

Sales
6.66% 00

yes
No

93.33%

INTERPRETATION:
 93.33% of respondents are aware about Reliance JIO.
 6.66% of respondents are not aware about Reliance JI
 TABLE 3:
3.which operator’s service do you use?
1.Airtel
48
2.Reliance JIO
3.Idea
4. Vodafone

Operator user % of respondents No. of respondents

Airtel 30% 90

Reliance JIO 23.33% 80

Idea 20% 60

Vodafone 26.66% 70

Sales

30% Airtel
26.66%
Reliance JIO
Idea
20% 23.33% Vodafone

INTERPRETATION
 30% of respondents are Airtel users
 23.33% of respondents are Reliance JIO users.
 20% of respondents are Idea users.
 26.66% of respondents are Vodafone users.
TABLE 4:
4.What is your average monthly expenditure on mobile (in RS)?
a)Rs100-Rs200
B)Rs200-Rs300
c)Rs300-Rs400

49
d)Above Rs500

Expenditure (Rs) % of respondents No. of

respondents

Rs100-Rs200 35.71% 100

Rs200-Rs300 32.14% 90

Rs300-Rs400 28.57% 80

Above Rs500 10.71% 30

Sales
10.71%

Rs100-Rs200

28.57% 35.71% Rs200-Rs300

Rs300-Rs400

32.14% Above 500

INTERPRETATION:
 35.71% of respondents are monthly expenditure on mobile.
 32.14% of respondents are monthly expenditure on mobile.
 28.57% of respondents are monthly expenditure on mobile.
 10.71% of respondents are monthly expenditure on mobile.
TABLE 5:
5.From which source you came to know about Reliance JIO?
a)News paper
b)Advertisement
c)Mouth publicity
d)Hoardings

50
Sources % of respondents No. of
respondents

News paper 32.14% 90

Advertisement 21.42% 60

Mouth publicity 28.57% 80

Hoarding 17.85% 50

Sales
17.85%
News paper
32.14% Advertisement
Mouth publicity
28.57% Hoarding

21.42%

INTERPRETATION:
 32.14% of respondents are known by News paper.
 21.42% of respondents are known by Advertisement.
 28.57% of respondents are Mouth publicity.
 17.85% of respondents are Hoardings.

TABLE 6:
6.Since how long you are using Reliance JIO services?

a)Less than one month

b)2-3 months
c)4-5 months
d)Non user

Users % of respondents No. of respondents

Less than one 42.85% 30

month
51
2-3 months 35.71% 25

4-5 months 14.28% 15

Non users 0% 0

Sales
0%
14.28%
Less than one month
42.85% 2-3 months
4-5 months
Non users
35.71%

INTERPRETATION:
 42.85% of respondents are user of
 35.71% of respondents are user of 2-3 months.
 14.28% of respondents are user of 4-5 months.
 0% of respondents are Non user.

TABLE 7:
7. Which feature of Reliance jio convinced you to use this?

a)Connectivity
b) Schemes
c) Advertisements
d)Goodwill

Convincing factor % of respondents No. of respondents

Connectivity 21.42% 15

Scheme 57.14% 40

Advertisement 14.28%% 10

52
Goodwill 7.14% 5

Sales
7.14%
21.42%
14.28%
Connectivity
Scheme
Advertisement
57.14%

INTERPRETATION:
 21.42% of respondents are convinced with connectivity.
 57.14% of respondents are convinced with scheme.
 14.28% of respondents are convinced with Advertisement.
 7.14% of respondents are convinced with goodwill.

53
 FINDINGS

The following are the findings of the study.

1.While conducting the survey,I found that most of

71.23% respondents are satisfied with Reliance
JIO,and 29.77% of respondents are not
satisfied.Because still they have network problem in
deep rural areas.

2.Reliance JIO has wide market captured in

Muradnagar.LYF handsets are highly demanded in the
market by its customers.

3.Most of the customers are preferred to buy and utilize the LYF handsets

because its demand is very high in the area of Muradnagar.

4.Customers are satisfied the 4G unlimited services

as comparison to others services.

5.Reliance JIO is the market leader in Muradnagar

areas,all the customers are preferred its products &
services.

6.Reliance JIO is enhanced the potential market share

in Muradnagar.

7.Highly competition among other mobiles

Samsung,Redmi,HTC. But LYF handsets are more
preferred by the customers.

54
 8.Wide network coverage is available in Muradnagar
areas.

9.LYF handsets are highly selling products in

Muradnagar markets.Because unlimited 4G schemes are
considered by customers.

At last it can be said that there are a lot of scope of Reliance jio market in near
future

CHAPTER-6
LIMITATIONS OF THE STUDY

1. The first problem I faced is in getting the co-operation of the customers. Many
of the respondents I approached did not agree to the need and utility of the
project and hence did not agree to provide me with information.

55
2. The behavior of the customer is unpredictable which may result in the lacking
of accuracy in the data.

3. As the sample size of the survey was so small and comprise of only 300
customers, the results may have some prone to errors.

4. Study accuracy totally based upon the respondents response.

5. Stipulated short span of time for survey.

CHAPTER-7
CONCLUSION
Reliance JIO has become a very successful brand in India & providing
customer satisfaction is to be there main motive. It provides unlimited free
calling and data services & SMS on the move as people are more dependent on
it in their daily lives like wide network coverage and good 4G services. Because

56
3G services was unable to meet our customer needs and wants. That’s why 4G
has been evolved for Indian customers.

Reliance JIO possesses congestion free & wide network coverage, attractive 4G
schemes & customer services as well as lifetime roaming free services.
Providing customer satisfaction is the most crucial step of the company as they
are to be satisfied and provides Internet access on the move such as Wide
network coverage and good 4G services as they are important and technology
advanced stuff required by almost everybody in today’s environment,
Reliance JIO is a home brand company and a very emerging brand in India and
will be successful in overseas market in upcoming years. It possesses
congestion free & wide network, attractive 4G schemes & customer services to
cover one of the widest areas.

From the details it can be concluded that 80% of Reliance JIO users preferred to
remain with Reliance JIO and fully satisfied. Also good number of customers
who are willing to switch from their respective subscribers showed interest in
Reliance JIO. Reliance JIO is capturing the wide area of Indian markets
increasingly day by day. Hence, these statistics imply a bright future for the
company. It can be said that in near future, the company will be booming in the
telecom ind

CHAPTER-8

SUGGESTIONS

1.In today’s era the Reliance JIO must focus on rural areas to get the people

attention and gather the rural people interest. Because most of rural people are

not having the knowledge about Reliance JIO.

57
2.Spread out the awareness about Reliance JIO in deep rural areas.

3.Replenish the products on Retailer’s shop on right time, where it is lacking.

4.Remove(exterminate) the problem of calling congestion & call drop.

5.Make the advertisement of Reliance JIO by putting

hoardings,boards,posters,and neon (electric) sign boards in every areas. It
should be highlighted punch line”LYF DEKHO LYF JAISI”.

6.Get the feedback from existing customers about Reliance JIO and take the
reference for making new customers.

8.We should try building a good relationship with all retailers,praise,recognition

& honour on several occasion for our retailers would help a lot.

9.The customer care people and also employees in Reliance JIO should try to
convey brand Reliance JIO while talking to people.

BIBLIOGRAPHY

 Referred Books:
 Kothari. C.R (2004): Research Methodology Methods & Techniques‟, New Age
International Publishers, New Delhi, 2nd Edition.
 Principles of Marketing –Philip Kotler & Kevin keller edition 12
 Market Research – D.D. Sharma
 Research Methodology – C.R. Kothari

58
  Books & magazine on mobile communication-Kamil Sh. Zigangirov.

 Articles:
 Mukesh Ambani's son Akash Ambani joins Reliance Industries; begins at
telecom arm Reliance Jio, The Economic Times
 Reliance Jio Infocomm launches 4G services for employees, The Economic
Times, December 27, 2015, retrieved December 29, 2015
 Reliance Industries buys 95% stake in IBnfotel Broadband for Rs 4,800 cr,
The Economic Times Business Line
 Reliance Jio employees to get freebies, discount on 4G service, Gadgets 360 -
NDTV, December 25, 2015, retrieved December 29, 2015
 Reliance to launch Jio by Dec, set to kick off pricing war, Business Standard

 Web Sites:
o www.JIO.com

o www.MYLYF.com

o www.google.com

o www.wikipedia.com

ANNEXURE

NAME: ------------------------------------
AGE: ------------------------------------
SEX: ------------------------------------
OCCUPATION: - -----------------------------------
MOBILE NO: ------------------------------------
ADDRESS : ------------------------------------

59
Questionnaire
1.Do you have a mobile phone?
a)yes
b)No

2.Are you aware about Reliance JIO?

a)Yes
b)No

3.which operator’s service do you use?

1.Airtel
2.Vodafone
3.Idea
4.Reliance JIO

4.What is your average monthly expenditure on mobile (in RS)?

a)Rs100-Rs200
B)Rs200-Rs300
c)Rs300-Rs400
d)Above Rs500

5.From which source you came to know about Reliance JIO?

a)News paper
b)Advertisement
c)Mouth publicity
d)Hoardings

6.Since how long you are using Reliance JIO services?

60
a)Less than one month
b)2-3 months
c)4-5 months
d)Non users

7. Which feature of Reliance jio convinced you to use this?

a)Connectivity
b) Schemes
c) Advertisements
d)Goodwill

8.Which service do you like most while using the Reliance jio services?
a)Data services
b)Call rate
c)Network coverage
d)Value added services

9. Why did you choose this service provider

a).Unlimited calling services
b).Unlimited Data services
c).Unlimited sms services
d).All services

10.Do you call at customer care?

a)Yes
b)No

61
If Yes,how often you call at customer care?
1.Daily
2.Once in week
3.Once in month
4.Rarely

11.For what reason do you call customer care?

a)Value added services
b) Information regarding new schemes
c)Complaints
d)Other queries

12. Are you satisfied with Reliance JIO services?

a)Yes
b)No

13.What should be improved in Reliance JIO services

a)Improve in Network coverage
b)Remove calling congestion
c)Upgrade in Android version
d)Others

14. Would you like to recommend others?

62
 a)Yes
b)No
15.Rate the following Reliance JIO services on basis of your satisfaction?

Services Excellent Very Fairly Average Poor

good good

Network
Coverage

Data service

Calling
service

Value added
Services

Customer
care

New
schemes
and offers

63