Summary of 'Performance Measurement and Control Systems For Implementing Strategy'' (Robert Simons)
Summary of 'Performance Measurement and Control Systems For Implementing Strategy'' (Robert Simons)
Summary of 'Performance Measurement and Control Systems For Implementing Strategy'' (Robert Simons)
Strategy’’
(Robert Simons)
Markets
1. Inside the firm -> transfer goods and services are transferred between different business
units. To adjust profit plans appropriately, managers must develop a system of transfer
prices.
2. Outside the firm -> customer, financial and supplier markets
Transfer price = an internally set transaction price to account for the transfer of goods or
services between divisions of the same firm.
Corporate performance refers to a firm’s level of achievement in creating value for market
constituents.
Key value measures
Customer markets:
a. Financial: revenue, gross profit margin, warranty expenses, product returns
b. Nonfinancial: market share, customer satisfaction
Factor markets:
Promptness and reliability of payment for goods and services received
Financial markets:
o Profit -> residual amount that is retained by the business after subtracting all expenses
from revenue.
o Return on investment -> profit / investment in business.
o Residual income -> how much profit remains for (1) investment in the business and (2)
distribution to owners after normal returns on investment.
o Market value -> the price at which shares in the company trade on the open market.