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Chapter07 Levi Conflict

This document discusses managing conflict in work teams. It outlines various sources and impacts of conflict, including both benefits like new ideas and problems like stress. Conflict can be related to tasks or relationships, with relationship conflict always detrimental and task conflict sometimes improving performance on non-routine tasks. The document compares different approaches to resolving conflict such as avoidance, confrontation, accommodation, and collaboration, noting the pros and cons of each. It also discusses negotiation, mediation, arbitration and tips for managing team conflicts constructively.

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Jordan Mellquist
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
389 views8 pages

Chapter07 Levi Conflict

This document discusses managing conflict in work teams. It outlines various sources and impacts of conflict, including both benefits like new ideas and problems like stress. Conflict can be related to tasks or relationships, with relationship conflict always detrimental and task conflict sometimes improving performance on non-routine tasks. The document compares different approaches to resolving conflict such as avoidance, confrontation, accommodation, and collaboration, noting the pros and cons of each. It also discusses negotiation, mediation, arbitration and tips for managing team conflicts constructively.

Uploaded by

Jordan Mellquist
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Managing Conflict

Chapter 7
Conflict is Normal
n0Lack of conflict may be a
problem
n1 Unhealthy agreement
n2 Domineering leader
n3 Routine

n4Defensive avoidance

n5Conflict management, not


conflict resolution
Sources of Conflict
Impact of Conflict
n6 Benefits:
n7 New approaches and ideas
n8 Motivates understanding
n9 Better decisions
n10 More creativity

n11 Problems:
n12 Negative emotion and stress
n13 Interference with communication
n14 Diverting attention from task
n15 Damage cohesion
n16 Winners/losers
n17 Negative stereotyping
n18 Increase in conformity

Impact of Conflict
n19 Conflict in Work Teams

n20 Relationship conflict


n21 Detrimental regardless of task

n22 Task conflict


n23 Hurts functioning on routine
task
n24 Improves functioning on non
routine task

n25 Task conflict can lead to


relationship conflict
unless:
n26 Trust
n27 Cooperative relationships
Conflict Resolution
Approaches
n28 Two Dimensions
of Conflict
n29 Distribution
n30 Integration

Conflict Resolution
Approaches
Comparing Different
Approaches to Conflict
Resolution

n31 Avoidance, confrontation,


accommodation
n32 Winners and losers
n33 Trouble implementing
decisions

n34 Collaboration
n35 Everyone wins
n36 Greater commitment to
decisions
n37 Best when equal status and
time to work through problem
n38 Time consuming, difficult

Negotiation, Mediation,
and Arbitration
n39 Negotiation
n40 Win-win (integrative
bargaining)
n41 Relationship is better
n42 Difficult to apply

n43 Win-lose
n44 Stand tough tactic
n45 GRIT (graduated and
reciprocal initiative in tension
reduction)

Negotiation, Mediation,
and Arbitration
n46 Mediation and Arbitration

n47 Mediation
n48 Problem: Requires voluntary
compliance
n49 Arbitration
n50 Fear encourages
reconciliation
n51 Problems: harden position,
lose control, biased arbitrator

n52 Mediation or arbitration?


n53 Arbitration when time
pressure or complex issues
n54 Mediation when relationship
will continue

Managing Team
Conflicts
n55 Integrative Agreements
n56 Separate people from the
problem

n57 Focus on the shared


interests of all parties

n58 Develop many options to


solve the problem

n59 Evaluate the options


using objective criteria

n60 Try again

Activity Continued

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