Executive Summary

To gain a competitive advantage over increasing competition, organizations must

constantly adapt to customer demand, vendor compliance initiatives and multi-channel issues. A
synchronized warehouse process can maximize the organization’s facility while improving
workforce performance and facility management. When was the last time there was an objective
and a strategic approach/look at the organization’s warehouse operations? Warehouse
Management solutions enable real time coordination of goods and activities Within their
warehouse. Logistics management is the process of strategically managing the procurement,
movement and storage of materials, parts and finished inventory and the related information. E-
logistics helps in Customer Relationship Management Logistics Planning provides Seamless
Supply Chain Integration E-logistics in enhancing Production Capacity Results in sourcing
Multiple ORDERS items from Multiple Supplies and Consolidation Helps in Order Scheduling,
Tracking, and Inventory Fulfillment, Invoicing Web-based Technology which gives In-transit
Visibility and Exception Notification Warehouse, Storage and Distribution Services Inventory
Management Enhances and improves the Order Fulfillment Pick, Pack and Ship Operations
View updated route schedules automatically to see if a driver is ahead/behind on their route.
 INTORDUCTION

According to the Council of Logistics Management (CLM), logistics is the process of

planning, implementing and controlling the efficient effective flow and storage of goods,
services and related information from point of origin to point of consumption for the purpose of
conforming to customer requirements. Fast information systems are needed to collect customer
data on product requirements. In most cases, short order lead-time is the key factor in the
success of the supply chain management model. This can be achieved by using fast
communication links not only between the company and customer but also between
manufacturers, wholesalers, from Order traders and suppliers. E-commerce has become a
popular trend for conducting business transactions.
Admin is the super user of the web based software. Admin can control the users...
Logistic management is the management process which integrates the flow of supplies into,
through and out of organization to achieve a level of service which ensures that the right
materials are available at the right place, at the right time, of the right quality at the right cost.
Logistics Management is that part of a Management Solution that plans, implements and controls
the efficient, effective forward and reverse flow and storage of goods, services and related
information between the point of origin and the point of consumption in order to meet customers'
requirements."

Modules:
 Customer details and Administration
 Sales Orders
 Warehouse Management
 Automated Billing from Order

Customer Details and Administration: Provides the details about customer and
Administration.
Sales Orders: Sales order is a contract between the company and the user. It is an order
issued by a business to a user.
 Warehouse Management: A warehouse management system is a key part of the supply
chain and primarily aims to control the movements and storage of materials within a warehouse
and the process associated transactions, including shipping, receiving, put way and picking.
Automated Billing from order: The customer checks the branch details and order the
particular materials also enter his nearest branch. If the item stock is available in the nearest
branch then purchase it. Otherwise inform the administrator to deliver items to the next nearest
branch.
COMPANY PROFILE

Agarwal Packers and Movers Ltd., one of the largest Logistics companies in India,
evolved from a small scale business of Agarwal Household Carrier established in 1987 and
functioned particularly for the shifting of household goods. Incepted by vision and hard efforts of
Shri Ramesh Agarwal and Shri Rajender Agarwal, the company moved ahead towards the path
of growth. This evolution takes place on the solid grounds of expansion in terms of proficient
and customer-satisfactory services. We have followed the principles of growth ever since our
inception.

Our determination and hard work has made us today the foremost and unparalleled
service provider in the Packing and Moving industry. Although we had a small start, we never
failed to undergo expansion in our all domains. We now, not only provide the best-in-class
services for household shifting but also provide superlative services in corporate and
international shifting divisions, moreover we are the solution provider of logistics industry. Our
strong will has today made our group, Agarwal Movers Group, a proud Rs. 650 Crores business
conglomerate which has a diversified interest in Aviation Logistics, Packing and Moving
(nationally as well as internationally), Transportation, 3PL, Warehousing, Home Storage, Supply
Chain, ODC Transportation, Cube-on-line Freight station and other related activities. We possess
a fleet of more than 1000 vehicles, 5000 cubes, 15 lac square feet of ultra-secure warehouses, a
wide international presence and an establishment of 103 self-owned offices in various cities
serving 1264 destinations within India. Our growth has been remarkable and rapid. Within three
decades of inception followed by extensive growth, APML has emerged as the India’s largest
mover of household goods, also recognized by Limca book of Records.

As a part of our expansion, we have never lacked behind to update ourselves

technologically and provide proficient services to our customers. We are characterized by growth
and innovation. Agarwal Movers Group has provided some of the most advanced services to our
customers. Our aim has always been to provide systematic shifting of goods which is reliable and
free of any hassles. We have therefore incorporated the use of packing materials of high
standards and advanced techniques in overall procedure of shifting.

We have effectively adapted ourselves in the era of globalization where there is

continuous demand of people to shift from one country to another along with their goods. Thus,
through our international shifting, we are providing services over in 182 countries.

We are the pioneer of many products in Logistics Industry:

a. 1st Close Body Truck – launched in 1995 and supplied to Samsung.

b. 1st Portable Home – launched in 2001

c. 1st Cube – launched in 2014 – Now, it is revolution

Our profile consists of elements that further justify the reason why we, Agarwal Packers
and Movers Ltd. are the best in the industry:

Infrastructure

 We have established a well-connected network of 103 self owned offices as a part of our
business expansion. We have invested a lot in having all our offices equipped with
computerized systems online so as to make our services technologically advanced,
 accurate and skilful. This development allows customers from all parts of the country to
reach us for their shifting requirements.

 Customized packing materials for safe packing and transportation of goods are made
available at all our canters.

 For safe and easy loading and unloading of goods, we have a large number of Forklifts,
Trolleys, Double Door Home Carriers fitted with Tail Lift and a unique concept Trucking
Cube and other similar equipments.

 We have 15 Lac square feet of state-of-the-art warehouses on Government approved

lands, which have tight security systems and are under CCTV surveillance for safe
guarding of the stored goods.

 We have a fleet of 1000 plus self-owned vehicles, about 2000 on contract and more than
5000 Trucking cubes fitted with GPS Technology and 95 Car Pick-Up Carriers, which
adds to the overall efficiency of our transportation services.

Services

Agarwal Movers Group specializes in executing packing and moving jobs across the country and
the world. No job is too small or too large for us; we assist small, medium and large scale
industries for facilitating their packing and moving jobs. The wide range of our services
includes:

Household Goods

 APM Infrastructure

 APM Safety

 APM Domestic

 APM International

 APM Home Storage

Cubes – Logistics

 Aviation Logistics

 Supply Chain

 Trucking Cubes

Contract Logistics

 Bulk goods

 Small Goods

 Car Transportation

 Warehousing

Clientele

 Today, several business establishments entrust us for their packing and moving
requirements. Many small, medium and large companies find it cost effective and safe to
use our services rather than setting up units of their own.

 Due to the establishment of huge office network across the country, it has become easy
for individuals and corporate from any part of India to avail our packing and moving and
other logistics services.

 Blue Star India, Bharti Airtel Limited, Maruti Suzuki, City Bank, Daiden, MRF,
Bridgestone, Eicher along with many more other huge companies are part of our clientele
list.
Our Team

 Our team consists of more than 2500 employees and 3000 people indirectly connected,
who are passionate about providing you the best-in-class services.

 Our staff consists of highly professional people who have great expertise in all domains
of transportation and pro-client.

 We make sure that our staff is updated and well trained in their department of
functioning. We therefore have a Training department providing comprehensive
knowledge about their functioning to each of our personnel.

Techniques of functioning

 We make sure that we incorporate advancements in our functioning so as to provide best

services, which are tailor-made and pocket-friendly as well as make the transportation of
goods easy and flawless. Therefore, we came up with some of the unique and out-of-box
concepts contributing best in shifting and transportation industry. Some of our most
advanced innovations and services include the following:

 Trucking Cube – Put your own lock on cube

 Double Door Household Carriers

 LED Box - ensure TV’s complete life i.e. 9 years

 Perfect Boxes

 Car Carriers – Safest option

 Cloth Cartons

 Fabric Sheets

Apart from these, we have a series of amazing innovations.

Customer Management

 We work on the principles of providing maximum customer satisfaction and have often
exceeded the expectations of our dear customers by providing them efficient and
competent services.

 We provide 24*7 customer support so as to ensure that any problem faced by our
customers at any point of time gets resolved immediately.

 We also provide a personal Shifting Assistant to our customers, who keep in contact with
them from the starting of shifting process to the final delivery and final
settlement/feedback from them. The shifting assistant is always there to answer your all
queries or to help you in any manner at new location, associated with your move.

Our Awards and Recognitions

Our proficient services have helped us in facilitating many awards and recognitions. Following
are some of the most prestigious awards which are proudly received by Agarwal Packers and
Movers.

 We have received Mahindra Transport Excellence Award 2012 for being the National
Winner under the Fleet Owner Category.

 We have been awarded by the HT - HR Leadership Award 2012 for Delivering "Best HR
Practices & CSR in Logistics & Mover Industry". Many More.

The list of awards and recognitions earned by the company is endless.

Our efficiency and strength as a company is further exemplified by our constant efforts to
provide the best and consequently to be the best.

“Cities Change; Values Don’t. Your Priorities will always be Ours.”

INDUSTRY PROFILE
Logistics is generally the detailed organization and implementation of a complex
operation. In a general business sense, logistics is the management of the flow of things between
the point of origin and the point of consumption in order to meet requirements of customers or
corporations. The resources managed in logistics can include physical items such as food,
materials, animals, equipment, and liquids; as well as abstract items, such as time and
information. The logistics of physical items usually involves the integration of information flow,
material handling, production, packaging, inventory, transportation, warehousing, and often
security.

In military science, logistics is concerned with maintaining army supply lines while
disrupting those of the enemy, since an armed force without resources and transportation is
defenseless. Military logistics was already practiced in the ancient world and as modern military
have a significant need for logistics solutions, advanced implementations have been developed.
In military logistics, logistics officers manage how and when to move resources to the places
they are needed.

Logistics management is the part of supply chain management that plans, implements,
and controls the efficient, effective forward, and reverse flow and storage of goods, services, and
related information between the point of origin and the point of consumption in order to meet
customer's requirements. The complexity of logistics can be modeled, analyzed, visualized, and
optimized by dedicated simulation software. The minimization of the use of resources is a
common motivation in all logistics fields. A professional working in the field of logistics
management is called a logistician.
 Configuring and managing warehouses is a central concern for both business
logistics and military logistics.

Logistics activities and fields

Inbound logistics is one of the primary processes of logistics concentrating on

purchasing and arranging the inbound movement of materials, parts, or finished inventory from
suppliers to manufacturing or assembly plants, warehouses, or retail stores.

Outbound logistics is the process related to the storage and movement of the final
product and the related information flows from the end of the production line to the end user.
 Given the services performed by logisticians, the main fields of logistics can be broken
down as follows:

 Procurement logistics

 Distribution logistics

 After-sales logistics

 Disposal logistics

 Reverse logistics

 Green logistics

 Global logistics

 Domestics logistics

 Concierge Service

 RAM logistics

 Asset Control Logistics

 POS Material Logistics

 Emergency Logistics

 Production Logistics

 Construction Logistics

 Capital Project Logistics

 Digital Logistics
 Loading of a thermal oxidizer at the point of origin en route to a manufacturing plant

Procurement logistics consists of activities such as market research, requirements

planning, make-or-buy decisions, supplier management, ordering, and order controlling. The
targets in procurement logistics might be contradictory: maximizing efficiency by concentrating
on core competences, outsourcing while maintaining the autonomy of the company, or
minimizing procurement costs while maximizing security within the supply process.

Advance Logistics consists of the activities required to set up or establish a plan for
logistics activities to occur.

Distribution logistics has, as main tasks, the delivery of the finished products to the
customer. It consists of order processing, warehousing, and transportation. Distribution logistics
is necessary because the time, place, and quantity of production differ with the time, place, and
quantity of consumption.

Disposal logistics has as its main function to reduce logistics cost(s) and enhance
service(s) related to the disposal of waste produced during the operation of a business.

Reverse logistics denotes all those operations related to the reuse of products and
materials. The reverse logistics process includes the management and the sale of surpluses, as
well as products being returned to vendors from buyers. Reverse logistics stands for all
operations related to the reuse of products and materials. It is "the process of planning,
implementing, and controlling the efficient, cost effective flow of raw materials, in-process
inventory, finished goods and related information from the point of consumption to the point of
origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is
the process of moving goods from their typical final destination for the purpose of capturing
value, or proper disposal. The opposite of reverse logistics is forward logistics."
 Green Logistics describes all attempts to measure and minimize the ecological impact of
logistics activities. This includes all activities of the forward and reverse flows. This can be
achieved through intermodal freight transport, path optimization, vehicle saturation and city
logistics.

RAM Logistics (see also Logistic engineering) combines both business

logistics and military logistics since it is concerned with highly complicated technological
systems for which Reliability, Availability and Maintainability are essential, ex: weapon
systems and military supercomputers.

Asset Control Logistics: companies in the retail channels, both organized retailers and
suppliers, often deploy assets required for the display, preservation, promotion of their products.
Some examples are refrigerators, stands, display monitors, seasonal equipment, poster stands &
frames.

A forklift truck loads a pallet of humanitarian aid to Pakistan on board a C-17 aircraft,
following devastating floods in the country in 2010.

Emergency logistics (or Humanitarian Logistics) is a term used by the logistics, supply
chain, and manufacturing industries to denote specific time-critical modes of transport used to
move goods or objects rapidly in the event of an emergency. The reason for enlisting emergency
logistics services could be a production delay or anticipated production delay, or an urgent need
for specialized equipment to prevent events such as aircraft being grounded (also known as
"aircraft on ground"—AOG), ships being delayed, or telecommunications failure. Humanitarian
logistics involves governments, the military, aid agencies, donors, non-governmental
organizations and emergency logistics services are typically sourced from a specialist provider.
 The term production logistics describes logistic processes within a value adding system
(ex: factory or a mine). Production logistics aims to ensure that each machine and workstation
receives the right product in the right quantity and quality at the right time. The concern is with
production, testing, transportation, storage and supply. Production logistics can operate in
existing as well as new plants: since manufacturing in an existing plant is a constantly changing
process, machines are exchanged and new ones added, which gives the opportunity to improve
the production logistics system accordingly. Production logistics provides the means to achieve
customer response and capital efficiency. Production logistics becomes more important with
decreasing batch sizes. In many industries (e.g. mobile phones), the short-term goal is a batch
size of one, allowing even a single customer's demand to be fulfilled efficiently. Track and
tracing, which is an essential part of production logistics due to product safety and reliability
issues, is also gaining importance, especially in the automotive and medical industries.

Construction Logistics is known to mankind since ancient times. As the various human
civilizations tried to build the best possible works of construction for living and protection .Now
the construction logistics emerged as vital part of construction. In the past few years construction
logistics has emerged as a different field of knowledge and study within the subject of supply
chain management and logistics.

Digital logistics is driven by a new generation of web-based, enterprise logistics

applications that enable collaboration and optimization, leveraging a central logistics information
backbone that provides visibility across the enterprise and extended supply chain.

Business logistics
 A forklift stacking a logistics provider's warehouse of goods on pallets

One definition of business logistics speaks of "having the right item in the right quantity
at the right time at the right place for the right price in the right condition to the right
customer". Business logistics incorporates all industry sectors and aims to manage the fruition
of project life cycles, supply chains, and resultant efficiencies.

The term "business logistics" has evolved since the 1960s[16] due to the increasing
complexity of supplying businesses with materials and shipping out products in an increasingly
globalized supply chain, leading to a call for professionals called "supply chain logisticians".

There are two fundamentally different forms of logistics: one optimizes a steady flow of
material through a network of transport links and storage nodes, while the other coordinates
a sequence of resources to carry out some project (e.g., restructuring a warehouse).

Nodes of a distribution network

The nodes of a distribution network include:

 Factories where products are manufactured or assembled

 A depot or deposit is a standard type of warehouse thought for storing merchandise (high
level of inventory).

 Distribution centers are for order processing and order fulfillment (lower level of
inventory) and also for receiving returning items from clients.

 Transit points are built for cross docking activities, which consist in reassembling cargo
units based on deliveries scheduled (only moving merchandise).

 Traditional retail stores of the Mom and Pop variety,

modern supermarkets, hypermarkets, discount stores or also voluntary chains, consumers'
co-operative, groups of consumer with collective buying power. Note
that subsidiaries will be mostly owned by another company and franchisers, although
using other company brands, actually own the point of sale.
 There may be some intermediaries operating for representative matters between nodes
such as sales agents or brokers.

Logistic families and metrics

A logistic family is a set of products which share a common characteristic: weight and
volumetric characteristics, physical storing needs (temperature, radiation..,.), handling needs,
order frequency, package size, etc. The following metrics may be used by the company to
organize its products in different families:

 Physical metrics used to evaluate inventory systems include stocking capacity,

selectivity, superficial utilization, volumetric utilization, transport capacity, transport
capacity utilization.

 Monetary metrics used include space holding costs (building, shelving and services) and
handling costs (people, handling machinery, energy and maintenance).

Other metrics may present themselves in either physical or monetary form, such as the
standard Inventory turnover.

Handling and order processing

Unit loads for transportation of luggage at the airport. In this case the unit load has
protective function.

Unit loads are combinations of individual items which are moved by handling systems,
usually employing a pallet of norm dimensions.

Handling systems include: trans-pallet handlers, counterweight handler, retractable mast

handler, bilateral handlers, trilateral handlers, AGV and stacker handlers. Storage systems
include: pile stocking, cell racks (either static or movable), cantilever racks and gravity racks.
 Order processing is a sequential process involving: processing withdrawal list, picking
(selective removal of items from loading units), sorting (assembling items based on destination),
package formation (weighting, labeling and packing), order consolidation (gathering package’s
into loading units for transportation, control and bill of lading).

Picking can be either manual or automated. Manual picking can be both man to goods,
i.e. operator using a cart or conveyor belt, or goods to man, i.e. the operator benefiting from the
presence of a mini-load ASRS, vertical or horizontal carousel or from an Automatic Vertical
Storage System (AVSS). Automatic picking is done either with dispensers or depalletizing
robots.

Warehouse management and control

Although there is some overlap in functionality, warehouse management systems (WMS)

can differ significantly from warehouse control systems (WCS). Simply put, a WMS plans a
weekly activity forecast based on such factors as statistics and trends, whereas a WCS acts like a
floor supervisor, working in real time to get the job done by the most effective means. For
instance, a WMS can tell the system that it is going to need five of stock-keeping unit (SKU) A
and five of SKU B hours in advance, but by the time it acts, other considerations may have come
into play or there could be a logjam on a conveyor. A WCS can prevent that problem by working
in real time and adapting to the situation by making a last-minute decision based on current
activity and operational status. Working synergistically, WMS and WCS can resolve these issues
and maximize efficiency for companies that rely on the effective operation of their warehouse or
distribution center.

Logistics outsourcing

Logistics outsourcing involves a relationship between a company and an LSP (logistic

service provider), which, compared with basic logistics services, has more customized offerings,
encompasses a broad number of service activities, is characterized by a long-term orientation,
and thus has a strategic nature.

Outsourcing does not have to be complete externalization to a LSP, but can also be
partial:
  A single contract for supplying a specific service on occasion

 Creation of a spin-off

 Creation of a joint venture

Third-party logistics (3PL) involves using external organizations to execute logistics

activities that have traditionally been performed within an organization itself.[24]According to this
definition, third-party logistics includes any form of outsourcing of logistics activities previously
performed in house. For example, if a company with its own warehousing facilities decides to
employ external transportation, this would be an example of third-party logistics. Logistics is an
emerging business area in many countries.

The concept of a fourth-party logistics (4PL) provider was first defined by Andersen
Consulting (now Accenture) as an integrator that assembles the resources, planning capabilities,
and technology of its own organization and other organizations to design, build, and run
comprehensive supply chain solutions. Whereas a third-party logistics (3PL) service provider
targets a single function, a 4PL targets management of the entire process. Some have described a
4PL as a general contractor that manages other 3PLs, truckers, forwarders, custom house agents,
and others, essentially taking responsibility of a complete process for the customer.

Horizontal alliances between logistics service providers

Horizontal business alliances often occur between logistics service providers, i.e., the
cooperation between two or more logistics companies that are potentially competing. In a
horizontal alliance, these partners can benefit twofold. On one hand, they can "access tangible
resources which are directly exploitable." In this example extending common transportation
networks, their warehouse infrastructure and the ability to provide more complex service
packages can be achieved by combining resources. On the other hand, partners can "access
intangible resources, which are not directly exploitable." This typically includes know-how and
information and, in turn, innovation.
WAREHOUSE DETAILS

 Automatic storage warehouse for small parts

A warehouse is a commercial building for storage of goods. Warehouses are used

by manufacturers, importers, exporters, wholesalers, transport businesses, customs, etc. They are
usually large plain buildings in industrial areas of cities, towns and villages.

They usually have loading docks to load and unload goods from trucks. Sometimes
warehouses are designed for the loading and unloading of goods directly from railways, airports,
or seaports. They often have cranes and forklifts for moving goods, which are usually placed
on ISO standard pallets loaded into pallet racks. Stored goods can include any raw materials,
packing materials, spare parts, components, or finished goods associated with agriculture,
manufacturing and production. In Indian a warehouse may be referred to as a go down

Display of goods for sale

These displayed goods for the home trade. This would be finished goods- such as the
latest cotton blouses or fashion items. Their street frontage was impressive, so they took the
styles of Italianate Palazzos.

Richard Cobden's construction in Manchester's Mosley Street was the

first palazzo warehouse. There were already seven warehouses on Portland Street when they
commenced building the elaborate Watts Warehouse of 1855,[10][12] but four more were opened
before it was finished. It was this type of warehouse that inspired the Germans
in Düsseldorf and Munich to name their prestigious department stores Warehouse.
Overseas warehouses

These catered for the overseas trade. They became the meeting places for overseas
wholesale buyers where printed and plain could be discussed and ordered.[10] Trade in cloth in
Manchester was conducted by many nationalities.

Behrens Warehouse is on the corner of Oxford Street and Portland Street. It was built for
Louis Behrens & Son by P Nunn in 1860. It is a four-storey predominantly red brick build with
23 bays along Portland Street and 9 along Oxford Street. The Behrens family were prominent in
banking and in the social life of the German Community in Manchester.

Packing warehouses

The main purpose of packing warehouses was the picking, checking, labeling and
packing of goods for export. The packing warehouses: Asia House, India House and Velvet
House along Whitworth Street in Manchester were some of the tallest buildings of their time.

Railway warehouses

Warehouses were built close to the major stations in railway hubs. The first railway
warehouse to be built was opposite the passenger platform at the terminus of the Liverpool and
Manchester Railway. There was an important group of warehouses around London Road
station (now Piccadilly station).In the 1890s the Great Northern Railway
Company’s warehouse was completed on Deans gate: this was the last major railway warehouse
to be built.

The London Warehouse Piccadilly was one of four warehouses built by the Manchester,
Sheffield and Lincolnshire Railway in about 1865 to service the new London Road Station. It
had its own branch to the Ashton Canal. This warehouse was built of brick with stone detailing.
It had cast iron columns with wrought iron beams.

Canal warehouses

All these warehouse types can trace their origins back to the canal warehouses which
were used for trans-shipment and storage. Castle field warehouses are of this type- and important
as they were built at the terminus of the Bridgewater Canal in 1761.
Storage and shipping systems

Some of the most common warehouse storage systems are:

 Pallet racking including selective, drive-in, drive-thru, double-deep, pushback, and

gravity flow

 Cantilever racking uses arms, rather than pallets, to store long thin objects like timber.

 Mezzanine adds a semi-permanent storey of storage within a warehouse[17]

 Vertical Lift Modules are packed systems with vertically arranged trays stored on both
sides of the unit.

 Horizontal Carousels consist of a frame and a rotating carriage of bins.

 Vertical Carousels consisting of a series of carriers mounted on a vertical closed-loop

track, inside a metal enclosure.

A "piece pick" is a type of order selection process where product is picked and handled in
individual units and placed in an outer carton, tote or other container before shipping. Catalog
companies and internet retailers are examples of predominantly piece-pick operations. Their
customers rarely order in pallet or case quantities; instead, they typically order just one or two
pieces of one or two items. Several elements make up the piece-pick system. They include the
order, the picker, the pick module, the pick area, handling equipment, the container, the pick
method used and the information technology used. Every movement inside a warehouse must be
accompanied by a work order. Warehouse operation can fail when workers move goods without
work orders, or when a storage position is left unregistered in the system. Material direction
and tracking in a warehouse can be coordinated by a Warehouse Management System (WMS),
a database driven computer program. Logistics personnel use the WMS to improve warehouse
efficiency by directing pathways and to maintain accurate inventory by recording warehouse
transactions.