Question Bank Promotion Exam

RAJANSINGHCHAUHAN
# +91-8130492658
rjnsingh607@gmail.com
Aspiring for a Middle Management position in the field of Operation's in a reputed organization where my Knowledge &
Managerial skills can be put to the optimal use
CAREER OVERVIEW
A Banker working with "ICICI Bank" with over 5 years of experience in Retail Banking division and currently functioning
as Deputy Manager II in West Delhi Region
A strategic planner with Team Management capabilities. Developed competency in managing team and enhancing market
penetration, business volumes and growth.
Trainer for the Bank for Core Banking Operations & internal software.
Well Versed & completely equipped with core banking operations & other allied operations of retail liability division
Effective Communicator
NSDL Certified
Areas of Operation's includes:
- Branch Operations
- Training and development
- Customer Service
- Escalation Handling
- Audit & Compliance
- Co-Ordination with Currency Chest and Vault Operations
- EDD(enhanced due diligence)
- Forex Transactions
- KYC & AML for the branch
HIGHLIGHTS
❖ Deputy Manager with ICICI Bank: - February 2013- Till Date
❖ Monitored and identified suspicious activity on banking customers, drafted narratives of findings and
suspicious activity reports (SAR)
Chief tasks handled:

Branch Operations
Ensuring service & compliance adherence in the Branch , Attending to customer queries
Handling of branch audits.
To ensure branch profitability through new customer acquisition and servicing the present ones.
Completed monthly, quarterly, and annual compliance checklists that track compliance with accounts'
Code of Ethics to meet client servicing requirements. Investigated and resolved questions.
Team Member of Auditors in establishing a process of control self assessment in the internal
operations of the various departments; thus ensuring early risk detection, and concentration on areas of high
risks.
0. Handled different roles of Customer Service Manager and Deputy Branch Manager during
the course of 5 years.
1. Responsible for providing all banking service to the customers, understanding their needs
and serving the same, managing their finances and also building up relationship with them.
2. Responsible for providing all kinds of Foreign Exchange related services to the customers
like currency exchange, travel cards and remittance.
3. Responsible for NRI services, enhancing the relationship with NRI customers and providing
them all the banking needs (NRI TD, FCNR TD, Repatriation of funds etc)
4. Responsible for PPF Account opening for the customers.
5. Responsible for enhancing the average balances for the existing and the newly attained
customers for the bank by providing them attachments.
6. Responsible for managing the branch walk-in’s, queries handling and providing a one point
solution to the customers.
7. Responsible for making and maintaining the data for existing and newly acquired customers
for increasing the bank books.
8. Responsible for KYC updation of both Retail and Corporate customers.
9. Handled cash desk for 4 months along with all other services.
10. Responsible for new acquisition of customers.
11. Responsible for sourcing business in insurance and mutual funds.
Duties
1.Proactively driving results on compliance issues.
2.Identifying and mitigating any potential conflicts in advance.
3.Directing compliance issues to appropriate departments for investigation and resolution.
4.Writing up compliance guidance notes.
5.Ensuring processes and procedures are adequate to meet regulatory requirements.
6.Creating programs that encourage staff to report impropriety without fear of retaliation.
7.Coordinating all compliance related activities.
8.Developing and implementing a Compliance training plan.
8.Implementing compliance programs.
10.Keeping all relevant administrative records up to date.
11.Investigating all complaints.
12.Being the principal point of contact for any government investigations.
13.Responding to regulatory inquiries from the authorities.
14.Participating in compliance testing reviews.
15.Developing effective lines of communications between different teams.
16.Collaborating with other departments to direct compliance issues.
Projects and Achievements

Trained around 10 Branches of Delhi for their day to day area of banking.
Recognition from senior Bankers on handling the take over of the bank.
Up gradation of customer service and in- turn increase in the book size of the branch.
Customer Retention
Handling customer centric operations and ensuring customer satisfaction by achieving delivery and service quality
norms.
Referral selling to widen up the customer base.
Up-Selling and cross-selling.
Service camps like organising Health check ups and Eye camps for the existing customers.
Organised various Product displays in the vicinity of the branch for marketing the products.
Customer Acquisition
12. Conceptualizing and implementing strategies with a view to penetrate new Corporate and cross-selling in the existing
ones for a wide range of financial products / services.
Building and maintaining healthy business relations with corporate and retail clients, ensuring high customer
satisfaction matrices.
Team Management
Experience in handling a team size of 7 RMs
Identifying and implementing strategies for building team effectiveness by promoting a spirit of Cooperation between
Team Members.
APPRECIATIONS
Always been the prominent employee for new tasks and projects with respect to the HR Requirements of the Bank.
Appreciation mails from the satisfied customers
Appreciation mails from the Business Heads of products like Forex, Trade,Casa.
Won various in-house product contests.
SCHOLASTICS
• Post Graduate Diploma in Banking & Finance in Finance, Manipal University 2012
• Bachelor of Technolgy (B.tech), VIET Ghaziabad in June 2011.
• Knowledge of Basic Computer Applications(MS EXCEL, MS OFFICE,etc.)
• Knowledge of C & C++
PERSONAL DETAILS
30th March 1988
Date of Birth :
Address : A-114 IIND Floor Ramdutt Enclave Uttam Nagar Delhi-110059
RAJAN SINGH CHAUHAN

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