LET'S ALL PRACTICE OUR ELEVATOR SPEECH!

Elevator Pitch Examples and Writing Tips

•••
What's an elevator pitch, and how can it help your career? An elevator pitch (which is also called an elevator speech
What's In an Elevator Pitch?
This speech is all about you: who you are, what you do, and what you want to do (if you're job hunting).
Your elevator pitch is a way to share your expertise and credentials quickly and effectively with people who don't kno
Read on for guidelines for what to include in your speech, when to share it, and examples of elevator pitches.
When and How to Use an Elevator Speech
If you're job searching, you can use your elevator pitch at job fairs and career expos, and online in your LinkedIn su
You can also use your elevator pitch to introduce yourself at networking events and mixers. If you're attending profe
Your elevator pitch can be used during job interviews, especially when you're asked about yourself. Interviewers ofte
What to Say
Your elevator speech should be brief. Restrict the speech to 30 to 60 seconds — that's the time it takes to ride an el
You need to be persuasive. Even though it's a short pitch, your elevator speech should be persuasive enough to spa

Share your skills. Your elevator pitch should explain who you are and what qualifications and skills you have. Try to
Practice, practice, practice. The best way to get comfortable with an elevator speech is to practice it until the speed
Try saying your speech to a friend or record it. This will help you know if you are staying within the time limit and giv
Be flexible. You aren’t interviewing for a specific position, so you want to appear open-minded and flexible. It’s your
Mention your goals. You don't need to get too specific. An overly targeted goal isn't helpful since your pitch will be us
Know your audience and speak to them. In some cases, using jargon can be a powerful move — it demonstrates yo
Have a business card ready. If you have a business card, offer it at the end of the conversation as a way to continue
What Not to Say and Do During Your Elevator Speech
Don't speak too fast. Yes, you only have a short time to convey a lot of information. But don't try to fix this dilemma b
Avoid rambling. This is why it's so important to practice your elevator speech.

While you don't want to over-rehearse, and subsequently sound stilted, you also don't want to have unfocused or un
Don't frown or speak in a monotone. Here's one of the downsides to rehearsing: it can leave you more focused on r
Modulate your voice to keep listeners interested and keep your facial expression friendly.
Don't restrict yourself to a single elevator pitch. Maybe you're interested in pursuing two fields — public relations and
Elevator Pitch Examples
Use these examples as guidelines in crafting your own elevator pitch. Make sure your speech includes details on yo
• I recently graduated from college with a degree in communications. I worked on the college newspaper as a report
• I have a decade's worth of experience in accounting, working primarily with small and midsize firms. If your compa
• My name is Bob, and after years of working at other dentists' offices, I'm taking the plunge and opening my own of
• I create illustrations for websites and brands. My passion is coming up with creative ways to express a message, a
• I'm a lawyer with the government, based out of D.C. I grew up in Ohio, though, and I'm looking to relocate closer to
• My name is Sarah, and I run a trucking company. It's a family-owned business, and we think the personal touch m
called an elevator speech) is a quick synopsis of your background and experience. The reason it's called an elevator speech is

job hunting).
with people who don't know you.
of elevator pitches.

online in your LinkedIn summary or Twitter bio, for example. An elevator speech is a great way to gain confidence in introducing
. If you're attending professional association programs and events, or any other type of gathering, have your pitch ready to sha
yourself. Interviewers often begin with the question, "Tell me about yourself" — think of your elevator pitch as a super-condens

time it takes to ride an elevator, hence the name. You don't need to include your entire work history and career objectives.
persuasive enough to spark the listener's interest in your idea, organization, or background.

nd skills you have. Try to focus on assets that add value in many situations. This is your chance to brag a bit — avoid sounding
practice it until the speed and “pitch” come naturally, without sounding robotic. You will become comfortable varying the convers
thin the time limit and giving a coherent message.
ded and flexible. It’s your chance to make a great first impression with a potential employer.
since your pitch will be used in many circumstances, and with many different types of people. But do remember to say what yo
ove — it demonstrates your industry knowledge. But be wary of using jargon during an elevator pitch, particularly if you're spea
ation as a way to continue the dialog. A copy of your resume, if you're at a job fair or professional networking event, will also sho

n't try to fix this dilemma by speaking quickly. This will just make it hard for listeners to absorb your message.

t to have unfocused or unclear sentences in your pitch or get off-track.

ve you more focused on remembering the exact words you want to use, and less on how you're carrying yourself. Keep your en

lds — public relations and content strategy. Many of your communication skills will apply to both those fields, but you'll want to

ech includes details on your background, as well as what you'd provide an employer.
ge newspaper as a reporter, and eventually, as the editor of the arts section. I'm looking for a job that will put my skills as a jour
dsize firms. If your company is ever in need of an extra set of hands, I'd be thrilled to consult.
e and opening my own office. If you know anyone who's looking for a new dentist, I hope you'll send them my way!
s to express a message, and drawing illustrations that people share on social media.
oking to relocate closer to my roots, and join a family-friendly firm. I specialize in labor law and worked for ABC firm before joini
ink the personal touch makes a big difference to our customers. Not only do we guarantee on-time delivery, but my father and
 led an elevator speech is that you should be able to present it during a brief elevator ride. Done right, this short speech helps y

confidence in introducing yourself to hiring managers and company representatives.

ve your pitch ready to share with those you meet.
pitch as a super-condensed version of your response to that request.

nd career objectives.

g a bit — avoid sounding boastful but do share what you bring to the table.
rtable varying the conversation as you practice with it.

remember to say what you're looking for. For instance, you might say, "a role in accounting" or "an opportunity to apply my sale
particularly if you're speaking to recruiters, who may find the terms unfamiliar and off-putting.
orking event, will also show your enthusiasm and preparedness.

ng yourself. Keep your energy level high, positive, and enthusiastic.

e fields, but you'll want to tailor your pitch depending on who you are speaking to. You may also want to have a more casual, pe

will put my skills as a journalist to work.

hem my way!

d for ABC firm before joining the government.

elivery, but my father and I personally answer the phones, not an automated system.
this short speech helps you introduce yourself to career connections in a compelling way.

portunity to apply my sales skills to a new market" or "to relocate to San Francisco with a job in this same industry."

o have a more casual, personal pitch prepared for social settings.

me industry."
All About BPO

BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an

🤔 How does BPO works in tagalog

Example company sa America ay T-Mobile Phones, Epson Printer, Suntrust Bank, Amazon Store, etc.

Ngayon, umupa sila ng call center para tumulong sa customer service hotline nila like Convergys, Teleperformance,

Ang tawag natin sa kanila ay client/account.

Ang tawag sa naging kalakaran between Philippines and America ay BPO.

Sa Call Center kami nagttrabaho at kaya nagkaroon ng Call Center ay dahil nag OUTSOURCE sila (BPO)

🤔 What is a Call Center

Call center is a customer care center where calls are handled in large numbers. There are two types of call centers

♂ Job Description | Responsibilities:

As a customer service representative, You will answer questions and inquries about products, customer’s account a

For technical support, the customer will call you because their gadget, applicances or account is broken.

As a chat support, you’re going type your response instead of saying it.

For email support, you will send your response in a form of email.

For outbound, you’re the one who’s going to call the customer to offer something.

🤔 Attributes | Qualities | Traits:

• Being professional
• Courteous
• Cheerful
• Friendly
• Helpful

� Customer Satisfaction

Any business depends upon the quality of the service offered to the customer. To do so, you need to understand th

🤔 Key to Success in a Call Center

A call center is all about providing quality service to customer. If you are patient, good at handling customer well and

� Do you know how to use a Computer

Most of the time they usually ask for basic computer skills, but if the job demands more computer work then they wi

🤔 Procedures to follow in a Mock Call

☑ Greet Customer
☑ Introduce yourself to customer
☑ Ask customer how you can be helpful to him/her
☑ Listen to the customer patiently
☑ Try to help the customer with best possible solution
☑ Cross check with the customer if he/she is satisfied with the solution
☑ Make sure whether customer need any further assistance

🤔 Your Strength

This is the common question, you might face in any interview. So, prior to interview do your homework and jot down

� Why we should hire you for our company?

This question is an opportunity for you to showcase your talent and skill. You can convince the interviewer by bringi

🤔 Are you comfortable working in night shifts?

Always answer this question as yes, as the majority of the outsourcing work is done according to the country timelin

🤔 Plans in working abroad or to continue your study?

Always answer this question as none, don't give them the impression that you're just going to use the company and

🤔 Where do you see yourself after five years?

The perfect answer for this question should be like “ In five years from now I want to see myself at responsible posit

🤔 How will you enjoy working in a call center?

As I am an extrovert person and I like to interact with people, call center job is a perfect for me. I like to resolve cust
 re work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Pro

n Store, etc.

vergys, Teleperformance, Alorica, TeleTech, etc.

RCE sila (BPO)

two types of call centers, Inbound and Outbound. An inbound call center is where calls are handled keeping the customer car

cts, customer’s account and explain about what’s going on.

unt is broken.

ou need to understand the customer’s need and their problems. You have to think from their point of view and try to meet their d
andling customer well and offering a good service then you can be successful in call center.

mputer work then they will hold a computer exam to check your computer skills.

r homework and jot down your strengths like subject knowledge, computer skills, communication etc. Also, how you can relate

e the interviewer by bringing to their attention your talent you got and depict how perfect you are for that job. Also, you can men

ding to the country timeline from where the work gets outsourced in which case it is night shift most of the time. It also shows y

to use the company and you're going to leave them soon after you get the salary.

myself at responsible position where my company see me as valuable assets and at the same time to grow with the company”.

me. I like to resolve customer’s queries and face the challenges positively. Also, the pace of work in call center and team mem
ch is called Business Process Outsourcing.

keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are

iew and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.
Also, how you can relate your strength to your current job. For example, you have a good hold on some language, or you hav

at job. Also, you can mention some innovative ideas or concept that can help increase the organization profitability and credibili

the time. It also shows your willingness and interest towards the roles and your approach towards the job.

grow with the company”.

call center and team members friendliness always motivates me to work for call centers.
nd call center the calls are done by the associate for product inquires or sometimes sales related.
ome language, or you have some good marketing skill or having ability to convince other.

n profitability and credibility.

10 COMMON SITUATIONAL INTERVIEW QUESTIONS:

1. Describe a situation where you had to collaborate with a difficult colleague.

A superior candidate will demonstrate professionalism in attitude and communication style when dealing with others

2. Describe a situation where you had to work with a difficult manager or important client/customer.

The answer can reveal a candidate's behavior toward authority, communication, and problem solving. The person yo

3. Describe a situation where you needed to persuade someone to accept your point of view or convince them to ch

This is another situational question exploring soft skills such as communication and relationship building. A candidat

4. Describe a difficult problem you faced and how you approached it.

Don't just look for what candidates did; ask for the thought process behind their actions and how they like to approa

5. Describe a mistake you've made professionally.

We're all human, and candidates should be able to admit that they've made mistakes at certain times. This situation

6. Describe a situation where you worked under a tight deadline.

Here, you are asking interviewees to tell a success story that demonstrates how they organized their workflow, deal

7. Describe a time when you received criticism.

Like the mistake question, this illustrates a candidate's ability to learn. While being open to feedback is never easy, t

8. Describe a situation when you needed to take initiative.

A good answer should show off the applicant's proactivity. The situation should be a case where the candidate recog

9. Describe a situation when you've come onto a new team or a new working environment.

You are trying to gauge how a candidate adapts to change, especially when working with new people. This is obviou

10. Describe a situation where you needed to work with a client or customer who was very different from you.

Similar to the last question, this one asks candidates to demonstrate how adaptable they are when interacting with v
 when dealing with others. Problem-solving and conflict-resolution skills are key. Good candidates don't need to like everybody,

em solving. The person you want to hire will not allow personal feelings or disagreements to get in the way of working relationsh

ew or convince them to change something.

nship building. A candidate should demonstrate empathy and listening skills that allow him or her to understand the other side o

d how they like to approach problems in general. Being collaborative is one strength you might look for here. Did the candidate

rtain times. This situational question is really more about finding out how a candidate learns, reflects upon mistakes, and takes

nized their workflow, dealt with pressure, and navigated through competing priorities. It's a good opportunity to hear a candidate

feedback is never easy, the best candidates will take it in, analyze it, and potentially make changes based upon the criticism. O

where the candidate recognized a problem that nobody else was resolving and took initiative to attack the issue. The action sho

ew people. This is obviously relevant for all new hires, who need to fit in to a company climate and hit the ground running. Top

different from you.

re when interacting with various personalities. Explore whether candidates can change up their style of communication for diffe
't need to like everybody, but they must be capable of working with everybody. Solid candidates will show that they achieved a w

way of working relationships inside the company. A good candidate should demonstrate emotional maturity and professionalism

derstand the other side of a situation but also help bring about a change of opinion. Candidates should show how they negotia

r here. Did the candidate seek out feedback from others in understanding the problem, developing possible solutions, and impl

upon mistakes, and takes lessons learned into the future. If a candidate refuses to admit to any past mistakes, then it's a sign th

rtunity to hear a candidate's planning process, how they communicate with others, and how they collaborate with colleagues tow

ased upon the criticism. Of course, good candidates never take criticism personally. A good answer will show emotional maturit

the issue. The action should show a willingness to go above and beyond the call of duty when required. Proactivity and problem

the ground running. Top candidates will show that they are adaptable and open to change, that they'll focus on building relation

of communication for different people. This question allows you to evaluate emotional intelligence and people skills.
how that they achieved a workable outcome in the face of any coworker-related difficulties. Bad candidates will blame others an

aturity and professionalism above all else.

d show how they negotiate and generally develop and strengthen relationships with others.

ssible solutions, and implementing a workable solution?

mistakes, then it's a sign that he or she isn't willing or able to learn anything from difficult situations.

borate with colleagues toward a common goal. Did the candidate try to extend the deadline if possible? Did the candidate ask f

ll show emotional maturity, adaptability, and leadership potential.

d. Proactivity and problem solving are rare traits that firms should be looking for; this question can go a long way toward reveal

focus on building relationships inside the company, that they know how to seek help when necessary, and that they don't judge

people skills.
dates will blame others and shrink accountability.

? Did the candidate ask for additional help? Most importantly, did they fully commit their own time to meeting the deadline and a

a long way toward revealing these attributes in a candidate.

, and that they don't judge people or processes too fast before knowing all the relevant facts.
meeting the deadline and ask others to commit, too?
COMPILATION OF JOB INTERVIEW QUESTIONS
Please give credit to this group, All About BPO, if you are going to repost this. Thanks!�
1. Introduce yourself without using any information in your resume.

2. What makes you qualified to work in a call center?

- I have what it takes to become a call center agent. An IT graduate, computer literate, fast typer, confident in En
- I'm a first timer to work on a call center but if you give me a chance , i will definitely do my best at all times. I am

3. From what you understand, why do they need call centers?

- Call centers are the easiest way to access or ask for assistance regarding with you're issues on you're product

4. What is customer service?

- Customer Service is taking care of the customer's needs by providing and delivering professional and helpful, h
- Customer service is engaging with the customer's concern by identifying the concern, providing options if applic
- Customer service means addressing customers' needs and concerns in a friendly and professional manner

5. What do you mean by customer satisfaction?

- Any business depends upon the quality of the service offered to the customer. To do so, you need to understan
- Customer satisfaction means that you were able to meet the needs and demands of your customer. You did no

6. What is an excellent customer service?

- Excellent Customer Service is addressing customers concern in a highly responsive manner while giving them
- Excellent customer service means exceeding customer expectations.

7. How do you see yourself three years from now?

Ok po since you asked and nobody else asked, then this is the answer that is generic in essence but is specific i

I see myself still working in this company but definitely handling a much higher position within the next 3-5 years

8. How did you get here?

- Ma'am/Sir, I have two answers to that question... first, I read a lot about the job in a bpo call center center and f

9. What is your greatest dream?

- My greatest dream is to be successful in life but that will only happen if I have a stable job where I can be able
- My greatest dream right now honestly is to be part of your growing company so that i can support myself and h
- My greatest dream is to have a stable job. To earn enough money to sustain my daily needs,and to have a sim

10. Why do you want to work in a call center industry?

- Honestly it's because of the good salary and benefits..these are the main reason I want to work in a call center
why call center?
- Honestly it's all about high compensation but its not my priority right now, I came here to challenge mysef and s

11. What makes you busy for the past twelve (12) months?
- After the graduation, I just spent most of time with my families and enjoy my time being free from obligations an
- I spent my time doing part time jobs to help my family in our financial needs and try my luck in bpo industry tha

12. What kind of preparation did you do before you apply here?
- First and foremost I review my English communication skills both in written and pronunciation. I practice answe
- I first searched about your company. Know every details about your job posting. Last thing, I prepared myself o

13. From what you understand, what is a call center agent and the job description of it?
- A call center agent is a person that handles an outgoing or incoming calls. Their duty is to provide a possible so
- A call center agent is the median between the client and customers. They provide help and solutions to the cus
- In my own understanding, call center agent is someone who do the business in behalf of other person. The role

14. What is your expectation from the company?

- My expectations to this company are:
1.chance to learn and grow through training and experience
2. Professionally advancement and good future
3.stability by allowing me to work for you forever :)
- I expect to learn more about giving proper and effective customer service... Because i know for a fact that train

15. What is your motivation to work?

- My family and the eagerness to give them a better life..by choosing this field of work..
- It motivates me a lot when I think about my responsibilities as a CSR, providing excellent customer service whi
- My motivation is my goals and wants because how am I suppose to pursue myself to get those opportunities w

16. What makes you to apply here?

- Because I'm looking for a stable job and I know that bpo gives a lot of oppurtunity to everyone who wants to wo
- What makes me to apply in your company? Simply because I like your company. Aside from high compensatio
- Because it is a fast growing industry, it provides a good working environment, it offers better compensation com

17. On scale of 1-10, 10 being the highest, how do you rate your communication skills?
- I think 1. because I do believe that in everything we do, we should start at the smallest part,. since I l'm a newb
- 5 because im not be good in english but i can express my thought and my communication is not all about to sp

18. Based on your skills and talents, how much is your expected salary?
- as far as my knowledge and experience was concerned, its ok then as long as the company see's my skills.
17k-up it depends.. :)
(Come on,bring home the bacon!)
- As beginner i don't expect too high salary all i need is stable source of income and stable job and if your going
- if we depend on my experience and skills. I would be happy if you will offer me 15-16k and its still negotiable.
- I don't answer this question most of my interviews, but just in case that they are really insisting to get your answ
I believe that your company provides a VERY competitive salary especially on the post that I'm applying for, I'm
and just in case they are really asking for digits, make sure you did your research well about the range of their sa
- From what I saw on an online post you're offering "----" But what really concern me for now is if I will be able to

19. What is/are your hobby/ies, favourite/s, sport/s, and activity/ies?

- I love painting doing some loose florals using watercolors and doing some lettering as well as calligraphy. Thos
- I love to read anything that interests me whether it's from a magazine, dictionary, encyclopedia, books and n
- During my free time I love listening to music usually mellow to make feel relax and recharge. I usually do it in a

20. What is your role and task from your previous job?
- As a staff, my role is to do the paper works, answer phone calls, gather statistics, entertain walk in guests/touris
- as a sales attendant I am responsible for customers inquiries, purchase orders, assisiting their concerns. also I
(if there's something wrong with my grammar pls do correct it. thank u so much)
21. How do you feel about incentives which are heavily tied to performance?
- I feel more excited and inspired to work hard! As we all known incentives is a proof or a reward of your hardwor
- Incentive is motivation for the employees to do their best and determined in their work

22. What super power do you want to have for a day?

- A superpower that I can be able to do magic, such as making dreams turn into a reality...something like that.

23. Is there a time when you really want to buy something but you can’t because you’re out of budget?
- Everyone has its own wants and needs. Prioritizing what you need rather than what you want should be kept in
- Yes! That is one of my motivations to get a job and if I get hired now it will never happen again .
24. If you saw your fellow applicants cheating on computer exam, what will you do? Will you report immediately
- B. because this behavior will continue in the training and production floor. This is the reason why there are emp
- I'll talk to the person immediately and warn him or her ,we must always be aware that integrity must always be
That applicant might need the job as badly as I can ,so il l try to talk to the person in a right matter but if he\she s

25. Do you have any question?

Note: This is your chance to gain points but negative questions will impact your application.
-What are the factors and things you enjoy upon working in this company Maam/Sir?
- How long have you been working with this company? What do you like best about working here? How did you
- I have none for now. but i really look forward to become one of you're employee here in your company! So I req

26. What is the most embarrassing moment that you have experienced?

27. What is your expectation from the company?

- My expectations to this company are:
1.chance to learn and grow through training and experience
2. Professionally advancement and good future
3.stability by allowing me to work for you forever :)
- I expect to learn more about giving proper and effective customer service... Because i know for a fact that train

28. Why (company)?

- i chose to apply here company name because your company is well-known to the fact that i heard many great
- If you are applying to a company that has a similar pattern as this one I would recommend you this.

"I chose to apply here because an old friend of mine who worked here for many years has reffered me about this

If the interviewer ask further questions like.

"Who is that friend of yours?"
Just mention a common name you can think about like "Angela,Camille, Christian and Jay C"
If the interviewer asks "What are the things your friend has told you about this company?"
You can answer
"My friend has told me that being a customer service representative needs you to value the customer and create
- These are the reasons I wanted to apply in this company. First, I'm looking for a job, I need to earn money for
- Honestly, I heard that the company is looking for new agents so I came here applying for it. I want to show that

29. What do you know about (company)?

30. What is/are your weakness/es?

�TIPS:
11 Choose a real weakness.
21 Choose a weakness that relates to the job you're interviewing for.
31 Explain what will you do to improve.
- My weakness is having lack of confidence when it comes to talking and facing people. I am always shy. But i re
- Sometimes my confidence tends to decline, I am a bit hesitant and doubtful if I can do something or face some

31. What is/are your strength/s?

🤔 FACT:
Difference between
Strength and Motivation;
🤔 Strength - kung ano yung skills and traits mo na mai aapply mo sa magiging trabaho mo.
🤔 Motivation - dahilan kung bakit ka bumabangon sa umaga at kung bakit ka magttrabaho.
🤔 Weakness - aminin mo kung saan ka mahina o kung ano yung kulang pa sa'yo.

�TIPS:

� You need to answer "Yes" to each in and every questions like:

Are you amenable to work on holidays, graveyard shift and weekend? ☃
It’s part of the test.
And don't give them the impression that you're just gonna use their company to earn money for your own busine

- My greatest strength is being a punctual and considerate person. Because time is very important to me, you ca

32. What are your areas of improvement?

- I dont have enough experience in call center but my ability to learn fast on job can help me to overcome that ob
I know I don't have experience in BPO or even in other work but are experiences was the base line for hiring? W
Me, I'm not fluent in English but I'm willing to get train and I hope training schedule or enhancement scheduled w
For me my area of improvement is if they do that facets of HR which are the training and development. Experien

33. Why did you left your previous job?

- I left in my previous job bcoz i wanted a new opportunity where i could learn new things & grow my career.
- Not only I want to learn more but also to challenge myself in this industry

34. What makes you qualified to work in a call center?

- I'm a first timer to work on a call center but if you give me a chance , i will definitely do my best at all times. I am

35. Why should we hire you?

- Because I really want this job , I'm a disciplined and organized person , I can multi-task , I can work under pres
- You should hire me given the fact that I'm new with this industry because of my attitude towards my job. I'm will

36. Why shouldn’t we hire you?

- "I think you should hire me because I believe I am a good match to the position in terms of skills and knowledg
- This was a reverse psychological question. The best way to answer this is by starting the idea in the answer 'W

Follow the structure to emphasize your strengths.

1. Why not + "if I have "+ skills.
2. Why not + " if I have" + attitude.
3. Why not + " if I have " + experience.
4. Turn back the question to him.
Why not if I have a good communication skills and computer navigational skills. Why not if I have the dedication

SITUATIONAL
1. Do you believe that customers are always right?
- I believe that customer is not always right, but in this kind of industry we have to acknowledge the rights of our
- Customer isnt always right but we have to make them feel that they are always right. How do you call yourself a
- No. Customer isn't always right but their opinion matters the most. We have the so called "terms and conditions

2. You are in a different world and you have three magical powers, what will they be?

3. Where are you going to hide if a zombie apocalypse will occur this evening?

4. How can you try to tell a customer that we don’t offer a refund in a nice way?
- Sorry for the incovenience mam/sir, unfortunately we dont cater refund but we can assist you to change item to
- I'm sorry to hear that sir, may I know the reason why you want to have refund? Did you already review your rec

5. What if you’re stuck with someone in an island you hated most and he/she is planning to create a boat to get

6. You witnessed an attempted murder, the gun was left by the suspect and you can still catch him but you can a
a) Kill the suspect
b) Save the victim
7. If you’re trapped inside a box, what will you do?
8. A customer loses his job and wanted to cancel his membership, what will you do and say to make him stay?
9. Customer: “ I don’t have internet on my phone”
10. You’re working in a fast food chain and there is a customer who is asking for free gravy but there is an additio
11. You’re about to sail the sea for seven days, give me five (5) things you’re going to bring.
12. A customer bought a phone from your store. After a few weeks, he came back to return the item because the
13. What are you going to say if there is a two piece that your customer wanted to buy but another customer alre
14. If I am a foreigner, how can you promote your province or persuade me to come to your place?

OUT OF THE BOX QUESTIONS

1. What is more painful? Hugging a cactus or imagining getting hugged by your ex?
2. Describe your name?
3. Why a round pizza does come in a square box?
4. Do you believe that there are bigger sea animals than whale? Explain.
5. What is the first food that comes into your mind?
6. If you were shrunk down to a size of a pencil and trapped down in a blender. How would you be able to get ou
7. Why did the chicken cross the street?
8. How can you tell that the black chair you are sitting on is white?
9. If you are given a chance to become invisible in five (5) minutes, what will you do?
10. What are you going to do if today is the end of the world?
11. How can you save a drowning man if you can’t swim?
12. Where do you want to go this summer?
13. If the turtle has no shell, it is homeless or naked?
14. What is the chorus of your favourite song?
15. Can you tell me what happened to the last movie you’ve watched?
16. How come it doesn’t have moon in the Philippine Flag if there are stars?
17. How would you hide a dead body?
18. How to sell an ice in Antarctica?
19. If you would be given a chance to become a president for a day, what will you do?

FINAL INTERVIEW QUESTIONS

1. We only have two (2) slots left for this account and there are still five of you, why should I hire among the othe
2. How do you handle stress?
3. Define success.
4. What is your motto in life?
5. How can you describe a colour ____ to a blind person?
6. What is your favourite quote?
7. Everything is happening because of your decision? Or destiny?
8. What is more toxic to you? Signing a job offer for a challenging account or you still looking for a job?
9. If you fail this interview, what do you think is the reason?
10. Describe your ideal working environment.
11. What is the difference between important and urgent?
12. What is the difference between change and improve?
13. What makes you unique from the other applicants?
14. What can you contribute to the company?
15. Why does a building called a building?
16. What is the difference between honesty and integrity?
17. What is more regretful? The wrong things that we already did which hurts our special someone or the right th
18. Tell me one special feature of your phone.
19. Which one do you support? Freedom of speech or cyber-crime law?
20. What is the difference between acknowledge and sympathy?
21. How can you make me switch to your network provider?
22. What is the difference between hearing and listening?

BEHAVIORAL ASSESMENT
1. Describe yourself in three words.
2. Do you have plans to pursue your study or plans to work in abroad?
3. Give me a nice thing to do during a rainy day.
4. Why do you want to earn money?
5. How long do you anticipate being in this job or with our company?
6. Why didn’t you pursue your profession?
7. What is your bad habit?
8. What are your greatest accomplishments?
9. What will make you quit?
10. Who would you help first?
a) A blind woman who is about to bump into a wall.
b) A two-year old kid who fell down from the chair and crying.
c) A handicap man who got out of balance and about to fall.
d) A sexy nurse who is about to kneel down and pick up her files.
11. What do you consider most? Work proximity or Salary Offer?
12. You just got your P30, 000 pesos incentive. What is the first specific thing that you’re going to buy?
13. If you will be given a chance to be outrageous for one day, what will you do?
14. What is the most embarrassing moment that you have experienced?
15. You’re inside the elevator the suddenly a foreigner stepped in. What are you going to say?
16. How do you describe yourself in one word?
17. Would you be persistent/precise or a person with perseverance? Why?

OTHER QUESTIONS
1. Give example of good and bad customer service.
2. What is your commitment not in the company but on your job?
3. What is the most significant thing you have learned in your life? Why?
4. How important are you?
5. How can you teach an old man to connect the Wi-Fi in his mobile phone through phone calls?
6. How do you tie your shoelace?
7. How do you manage your time?
8. Tell me about a time when it was necessary to admit to others that you had a mistake.
9. Why do you want this job?
10. What makes you angry?
11. If you were going to kill someone, how are you going to do it? Using a gun therefore it would be faster and be
12. Tell me about a time when you led a team through a challenging situation.
13. How to convince a customer to buy a television that is not working anymore.
14. How can you sell yourself to me?
15. How can you sell a defective phone even though you know it will not work at all?
16. What do you think of gut feel and instinct?
17. Give a situation that you think you achieved your goal.
18. What kind of boss do you want to work? Why?
19. How do you handle toxic co-workers?
20. What would be the worst thing that your previous supervisor could describe you?
21. I’m a billionaire and you’re going to sell me one thing. What would that be?
22. What does honesty and loyalty mean to you?
23. Do you believe in white lies?
24. How can you show that you care for others if you are a cactus?
25. How can you be productive if you are a snail?
26. Describe color brown to a 5-year old blind child
27. How can you sell toothbrush to a person who has no teeth?
28. If you will be given a chance to have one superpower in just a day, what would you choose and why?
29. What's the difference between working hard and working smart?
30. How would you teach a blind person to withdraw on an ATM machine?
31. You have received three consecutive job offer from three different companies and industries, and the schedu
32. What would you do if you have a rude boss or colleague who’s affecting your productivity at work? Format (
33. How do you measure the success of your incentives?
34. How would you manage your time and objectives in your role?
35. If you were trapped in an island and you have to eat one part of your body, what would it be and why?
36. What will you do if the company put you in a team of 15 people that don't like you?
37. How can you handle irate costumers?
38. If you will be given a chance to be an animal, why wouldn't you choose to be a monkey?
39. If u could choose one color at the rainbow, what will you remove ? Why?
40. if you won a million peso jackpot in lotto, what will you do in your cash prizes?
41. How do you define success and how do you measure up to your own definition?
42. If you are the agent and i am the one who order the flower for my mother. What is the resolution you will give
43. If you're going to choose a letter in the alphabet what would it be? And why?
44. Recall a situation where in you did a mistake about your job .
45. Recall a situation where in you encountered a very angry costumer.
46. How can u convince democrats people to transfer in republican?
47. What would be the challenges you might face in working in Call Center?
48. How are you going to teach a blind person to tie his/her shoelace?
49. How will you handle an ESCALATION?
50. What will you do if the customer insists to talk to an American?
51. How will you handle a customer with unreasonable demands?
52. Do you consider yourself successful?
53. What is your philosophy towards work?
54. If you had enough money to retire right now, would you?
55. What kind of person would you refuse to work with?
56. What has been your biggest professional disappointment?
57. Share one wholesome but guilty pleasure.
58. Tell me about the time when you help a dispute between others.
59. Tell me about a suggestion you have made.
60. What irritates you about co-workers?
61. Do your skills match this job or another job more closely?
62. Are you willing to put the interests of the organization ahead of your own?
63. Do you have any blind spots?
64. Do you believe in proximity?
65. Do you have plans to have a job that is related to your course/degree?
66. Give me one example of a time, when you had to deal with priorities being changed abruptly.
67.If you were given a chance to make a story what will be the title and How will you start and end the story?
68.If you're going to describe one color to a blind person since birth, what color it will be?
 typer, confident in English writing and striving to be articulate in English verbal kind of applicant will be more useful to your
y best at all times. I am honest, responsible and a hardworking person. I believe having all that qualities makes me qualified

ues on you're product and services that you purchase from a particular company..every company has its own costumer serv

essional and helpful, high quality service and assistance before, during and after the customer's requirements are met.
oviding options if applicable and giving prompt solution.
ofessional manner

you need to understand the customer’s need and their problems. You have to think from their point of view and try to meet th
customer. You did not only solve their problems and concerns but you leave them feeling satisfied with the services you off

ner while giving them satisfaction at the same time.

ssence but is specific in nature to me if I was the one answering this kind of question and pls note as a newbie okay?

hin the next 3-5 years from now. I know and I believe that I will be able to attain that goal since I am very determined and I a

all center center and find it interesting because working in this industry could help me for a future opportunity of a stable ca

b where I can be able to support my self and the needs of my family as well that is my greatest dream
support myself and help my family, finish my study in college so that i have more knowledge to start a profitable business in
eds,and to have a simple but contented life.

o work in a call center industry..moreover, I want to enhance improve more my communication and comprehension skills..

challenge mysef and surpass the limitation I set for myself, also new environment, anyone is free to apply as long you have

ee from obligations and decison making. Having myself satisfied, I tried looking for a job that would make use of my profess
ck in bpo industry that is in demand nowadays in our country

ation. I practice answering common interview questions and I also do some research on the company by asking some of my
g, I prepared myself on how to ace this interview and of course I offered a short prayer to ask for His guidance.

provide a possible solution or assist the client's complaint

nd solutions to the customers concerns and needs, as well representing the company thru giving of information about produc
other person. The role of being a call center agent is not way easy. They will answer calls from their clients or place a call w

ow for a fact that trainers and superiors from this company are well calibrated in terms of providing excellent and effective m

customer service while providing my needs.

t those opportunities without this goals. Everytime I think that I can get my wants and goals its relieve my eagerness for me

yone who wants to work as a call center.

om high compensation package and good working environment, I also believe that this company will help me develop my p
ter compensation compared to other industry..

art,. since I l'm a newbie and don't have any work experience though I am good in Communication, its not enough to give my
n is not all about to speak. but i can understand.

any see's my skills.

job and if your going to offer 16 -18k i think that would be enough as a newbie in this industry
d its still negotiable.
isting to get your answer, you can Answer this way.
at I'm applying for, I'm not trying to be rich, but I want you to see my worth..
ut the range of their salary for the post that you are applying for.
w is if I will be able to pass with all your requirements.

ll as calligraphy. Those are my stress relievers.

lopedia, books and novels, a post on Facebook, a blog post or anything alike. I also like to collect quotes and write them i
ge. I usually do it in a quiet place like my room with dim light while my eyes are close until I fall to sleep. So there, listening

n walk in guests/tourists, handling round table discussion and of course myself being responsible.
their concerns. also I handle daily sales report, monthly sales, agent sales, daily inventory and assisting customers thru ph
eward of your hardwork....so if you work hard beyond limitations you can get your reward for your self...incentives?! More m

something like that.

t of budget?
want should be kept in mind, though what you want will keep you focused and motivated in achieving your dream...

u report immediately or will you make him/her stop?

on why there are employees who don't have any conscience in doing such acts. Preventive measure is a must. We don't wa
egrity must always be impost ,and that's one of the core values of the companies I've been with (integrity is doing the right th
matter but if he\she still continues so be it ,there might be a CCTV installed in the room anyways

g here? How did you make it this far? Can you give me tips? Just in case. �
our company! So I request (Shake hands ) And greet them. Thanks for this wonderful interview and have a nice day a head

ow for a fact that trainers and superiors from this company are well calibrated in terms of providing excellent and effective m

at i heard many great oppurtunities in your company, like the salary, benefits, working environment and good employees. i a
d you this.

reffered me about this company and told me about how good it can do to me being an employee here."

e customer and create possible options and sollutions to their problems and once you've done that perfectly, you'll surely fe
ed to earn money for our expenses and I believe your company is one of the fastest growing company in the philippines and
it. I want to show that I'm a hardworking applicant and I'm willing to learn a lot just to give my best for this company.
 m always shy. But i realized i can't live like this forever and i need to overcome it. And thats why i am here, i've gathered all
mething or face something how ever I just discovered an important thing to fight this problem, when ever I am doubt if I cou

ey for your own business, pursuing of study or going to abroad.

mportant to me, you cant waste time by doing nothing or not important things. You have to consider everyday, every hour an

me to overcome that obstacle quickly..

base line for hiring? We have training to train our potential employees. The hint for that is their ability and willingness to lear
ancement scheduled was not conflict with my review class. It also affect me the people around me like the interviewer judge
evelopment. Experience is not a hint but skills and willingness to get train.

& grow my career.

y best at all times. I am honest, responsible and a hardworking person. I believe having all that qualities makes me qualified

I can work under pressure and you won't have any problem to me when it comes to attendance. I can guarantee you that I c
owards my job. I'm willing to be trained, I'm a hardworking individual, honest and a fast learner. My experience working as a

of skills and knowledge needed for the job and I don't see anything that would cause friction here”. - google �
idea in the answer 'Why not'.
 I have the dedication and the passion for work and Why not if I was been in the industry for quite some time without being

edge the rights of our customers, the right to be heard and to give them the best service we can give them or a solution in e
w do you call yourself a good Csr if you cant handle the situation and if you cant give the best solution to their problems.
"terms and conditions", "rules and regulation", "policies", "agreements" and etc. Company has guidelines and as a custome

you to change item to a better one. Here' the best offer i can give to you, as long as the packaging are all ok, you can choo
ready review your receipt and the email that we sent to you for the confirmation of the Item? I understand the inconvenienc

o create a boat to get out of that island. Are you willing to forget about your feelings and help his/her or would you rather to b

atch him but you can also bring the victim to the hospital. What will you do?

y to make him stay?

y but there is an additional charge, how can you explain in a nice way?

n the item because there is a screen damage. But you check and test the unit before he purchased it. He is insisting that it is
another customer already bought it?

you be able to get out?

I hire among the other applicants?

ng for a job?

omeone or the right things that we would have done but we never did not even try?

oing to buy?
would be faster and be lesser agony he/she gets? Or the torture type of killing?

oose and why?

stries, and the schedules of your orientation were all dated on the same day. Which company will you accept and why?
ity at work? Format ( identify the problem, your solution, and the result)

it be and why?

esolution you will give to me?

and end the story?
e more useful to your company. If I have deficiencies, I am certain that I can overcome them. I will consider every working d
es makes me qualified on your company.

its own costumer service hot line to provide assistance to their costumer with regards with their issues and concerns

rements are met.

view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.
h the services you offered.

a newbie okay?

ery determined and I already have a plan all set up. Allow me to expound on this mam.. As a newbie, I definitely don't have m

ortunity of a stable career. That is why I search more information about this job if it fits me!? I improved my english commun

a profitable business in order to make more money that can help me to reach my goals.

mprehension skills..

pply as long you have the required skills and eagerness on this kind of job

ake use of my profession. I always believe with the saying that "Make your passion your profession" And that leads me to ca

by asking some of my friends who are working in this company. Then, I pray to God to help me and guide and to give me pr
ormation about products and services.
ients or place a call with regards to solving different problems or queries and sometimes offering a product. Agents also are

cellent and effective motivations that can help us newbies to enhance our skills and to work harder....

my eagerness for me to success.

help me develop my personality and enhance my communication skills.

not enough to give myself a higher rate. but ofcourse as time goes by I will be a better employee here that provide meaning

uotes and write them in one notebook, and read them every time I'm free. I can play badminton but I'm not good at it. I lo
p. So there, listening to mellow music is one of my hobbies!

ing customers thru phonecalls and personal.

 ..incentives?! More money to come as well as the company and the groups or team

your dream...

is a must. We don't want to develop employees that will be a threat to the reputation of the company in the future.
ity is doing the right thing even if no one is looking )

ave a nice day a head to you sir/mam. �

cellent and effective motivations that can help us newbies to enhance our skills and to work harder....

d good employees. i am assured that this is the company for my career growth in the future.

erfectly, you'll surely feel happy deep inside once the customer compliments you and the result will give you even more conf
y in the philippines and then, I also beflqwive you can provide me a stable job where I can maximize my skills and potentials
this company.
here, i've gathered all my strength and courage to face people like you. I want to improve myself and my skills for me to gro
ver I am doubt if I could do it, I used to pretend that I can do it (In short it's the phrase fake it till you make it) until I get used

eryday, every hour and every minute by being productive . As long as you can multitask those things that you do then that is

and willingness to learn.

e the interviewer judgement and discrimination. I'm always confident but sometimes the interviewer are the reason why I bec

es makes me qualified on your company.

guarantee you that I can do what has been as of me.

xperience working as an analyst in the logistics industry can be an edge. Plus I also believe all people starts from nothing u
me time without being questioned of my performance. With all due respect, I think I have the qualities to be hired and I cant s

hem or a solution in every issues or problems regarding our products

to their problems.
nes and as a customer service representative our job is to provide quality service for our customers ensuring company guid

e all ok, you can choose any item you want as a replacement, if it has a higher value than what you choose before all you n
tand the inconvenience that you feel sir, but we have the policy that this Item is nonrefundable. We do replacement within 7

r would you rather to be alone and find your own way to escape that island? Why?

He is insisting that it is a factor defect and demand for a refund. It will be a salary deduction if you allow him. What are you g
accept and why?
sider every working day as a challenge and I love dealing challenges. I would also say that, it would be a win-win situation b

s and concerns

definitely don't have much to brag about other than my God given skill, talent and abilities. However, I believe that this com

d my english communication skills because I need it for this job.I searched what I needed to know more to pass the applicat

nd that leads me to call center. Ever since that day, I aspired to become a call center agent

uide and to give me presence of mind so I will be able to answer correctly all the interview questions. And lastly, I gather all m
oduct. Agents also are responsible for providing customer satisfaction, by means of addressing their clients needs in a friend

that provide meaningful outcomes and more productive call center agent through training and preserverance.

'm not good at it. I love watching NBA and PBA, especially during my favorite team's game.
 n the future.

e you even more confidence to solve more problems using the company's set of ideas and tools to navigate what has been
my skills and potentials where I can also have fun while working.
my skills for me to grow as well the company.
ake it) until I get used in to it.

hat you do then that is better. And i really stand the saying that Time is Gold.

e the reason why I become nervous or not confident for that scenario I'll try my best to be okey.

starts from nothing unless they want to learn. -cheers! :)

o be hired and I cant see any reason not to provide you the good service.

nsuring company guidelines are followed. But again, their suggestions and opinions matters to us the most.

hoose before all you need to do is add on the remaining price. Just let me know what kind of item you exactly needed so tha
replacement within 7 days after you received the item, in that case sir that you still within the 7 days do you want to have re

w him. What are you going to say?

 e a win-win situation between me and my employer.

I believe that this company can and will provide me the much needed training for me to be effective and efficient in my work

re to pass the application process. And now that I believe that I am prepared, I searched online how to get here, and yes, I c

And lastly, I gather all my confidence that I need.

ients needs in a friendly and professional manner.
avigate what has been given to you."
exactly needed so that i can assist you until you can pick your choice. thank you. �
do you want to have replacement instead of refunding your Item? just add _$ for shipping fee. Thank you and goodbye.
nd efficient in my work. I will make extra effort to learn as much as I can and even more during my actual exposure in the pro

o get here, and yes, I commuted 3 rides to get here today.

you and goodbye.
ual exposure in the production floor. I believe that being serious and dedicated to your work will lead you to be more compet
ou to be more competent and competency will definitely boost one's confidence. That is what I aim to do. I believe within 6 m
do. I believe within 6 months or so, I will have gained enough knowledge and experience to qualify me to seek a higher pos
e to seek a higher position within the company. I will always be on the lookout for that opportunity and will not hesitate to go
will not hesitate to go for it, if and when it comes. Of course I will not also discount the possibility of a promotion based on p
promotion based on performance. I welcome all venues for me to advance my career in this company. I will stick to this plan
I will stick to this plan all throughout my tenure in this company until I have reached the highest possible position that I can
ble position that I can qualify for. I will not stop learning and giving extra effort to excel in my job. I believe that with this plan
eve that with this plan, there is a very big chance that I will succeed in being on top within the stated period. Thank you. .�
eriod. Thank you. .�
From Bill's last interview January 1994.

Q: What are your long term goals? What do you hope to achieve?

BH: I have no long term goals, whatsoever. My only real goal is to be myself. Here's a great one:
The word is "enthusiasm". It is from (Greek) “en theos" which means the god within. You know what that means.

Photo: David Johndrow

now what that means. You do what excites you.....what really brings you joy. It's god's way of saying you are on the right pat
ou are on the right path. We are on it together and isn't it fun. DO WHAT BRINGS YOU JOY AND ALL ELSE WILL FOLLOW
ELSE WILL FOLLOW.
Bruce wrote the following affirmations on a 3x5 note card (swipe ⬅) and carried it with him in his journal :

You will never get any more out of life than you expect

Keep your mind on the things you want and off those you don’t

Things live by moving and gain strength as they go

Be a calm beholder of what is happening around you

There is a difference a) the world b) our reaction to it

Be aware of our conditioning! Drop and dissolve inner blockage

Inner to outer ~~~ we start by dissolving our attitude not by altering outer condition

See that there is no one to fight, only an illusion to see through

No one can hurt you unless you allow him to

Inwardly, psychologically, be a nobody

...
#BruceLee #Affirmations #ArtistOfLife #PersonalLiberation
in his journal :