TERMS AND CONDITIONS

DEFINITIONS
In the terms and conditions set out in this document, the following terms shall, unless contrary to
the context, have the meaning
specified.

 "You" means the person / s in whose name and / or whose behalf the Booking is made.
Alternatively, the reference may be made in the third person as "Tour Participant"/
"They" / "Client" / "Them" / "His" / "Her".
 "We"/ "Us"/ "Company" means Cox & Kings Limited.
 "Infant" / "Child" mean respectively a person below the age of two years and a person
more than the age of two and below the age of twelve years.
 "Terms and Conditions" means the terms and conditions contained herein
below,Brochure, itinerary, promotion booklet and other documents as may be notified
from time to time. "Booking Documents" shall mean Booking Form and such other
documents as we
 may deem fit including (without limitation) THE 'TERMS & CONDITIONS', 'HOW TO
BOOK' RULES AND 'PRICE GRID',/ 'Price Column'
 "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include
hotel managements, airlines, caterers, restaurants, places of entertainment like theme
parks, museums, art galleries etc shipping company,railway, ferry, cruise, coach who are
to provide the services to the Client.
 "Price Grid" means a document which incorporates the standard tour package cost as of
the date of proposal, and INR component
 along with tour package inclusions, exclusions,departure dates, important notes etc.
 "Tour Cost" means the tour cost mentioned in the Price Grid / Price Column / brochures /
online and other payments such as taxes, surcharges etc payable by the Client to the
Company
 "Brochure" means printed brochure, Website, itinerary, leaflets, booklet, Price Grid/Price
Column
 "Website" means www.coxandkings.com
 "Web pages" means pages on the Website www.coxandkings.com
 "Cancellation Policy" means and includes all the Cancellation Charges levied by the
company from time to time, third party Cancellation Charges etc. as more particularly
described hereinbelow or any other documents.
 "VISA" means a Certificate issued or a stamp marked (on the applicant's passport) by the
immigration authorities of a country to indicate that the applicant's credentials have been
verified and he or she has been granted permission to enter the country for a temporary
stay within a specified period. (Note: The Company does not have any role to play for
issuance/ rejection of Visa other than being a facilitator).
 "Permit" means an official document given by authorized department for entry into any
place or destination. (Note: The Company does not have any role to play for issuance /
denial of Permit other than being a facilitator).
  "Permit / Visa Cancellation Policy" means and includes all the cancellation charges
levied by Consulate / statutory authorities and which interalia includes permit / visa fees
and any supplementary charges such as permit / visa facilitation charges, courier fees,
SMS charges,urgent fees charged by the Consulate/ statutory authorities in addition to the
administrative fees charged by the Company.
 "Jurisdiction" means the geographical area over which a court or government body has
the power and right to exercise authority. Parties hereto agree to confer exclusive
Jurisdiction to Mumbai Courts / Forums.
 "Booking Documents" shall mean Booking Form and such other documents as we may
deem fit including (without limitation) THE
 'TERMS & CONDITIONS', 'HOW TO BOOK' RULES, 'PRICE GRID' / 'PRICE
COLUMN'.
 "Terms and Conditions" means these terms and conditions and includes the How to Book
Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet
and other documents as may be notified from time to time"

PAYMENT AND SCHEDULE FOR BHARAT DEKO

Please find a chart of the schedule of payment forthe Bharat Deko tours.

Payment Schedule For Land Package Only

Amount
Sr. Payment in INR Date of
No. Item per payment
person
Interest
free nonrefundable Rs. Immediately
1
booking 3,000/- upon booking
amount
Within 20
days from
the booking
As per the date or 30
Balance
2 selected days before
Payments
tour departure
date
whichever is
earlier

Payment Schedule for Airfare Packages

(Air Ticket and Land Arrangements):-
 Amount
Sr. Payment in INR Date of
No. Item per payment
person
Interest
free nonrefundable Immediately
Rs.
1 booking upon
15,000/-
amount (for booking
direct flights)
Interest
free nonrefundable Immediately
Rs.
2 booking upon
20,000/-
amount (for booking
via flights)
Within 20
days from
the booking
As per
date or 30
Balance the
3 days before
Payments selected
departure
tour
date
whichever is
earlier

GST of 5% on total package cost.

A tax invoice shall be raised as required under the applicable rules of GST with respect to the
content and timing of issuance of invoice

NOTE:
• If you are booking your tour within 30 days of the departure date, then 100% of the tour
payment must be made immediately, before
any service can be provided. This booking will be subject to availability.
• Booking amount for any add-on packages or extension taken with the main tour or separately
will be Rs.10,000/- per person. In cases where the tour price, as mentioned in the Price Grid /
Price Column, quoted to you comprises of foreign currency (i.e. Euro, Sterling Pounds, US
Dollar etc) and INR component , then payment made by you in INR for the foreign currency
component of the Price Grid / Price Column shall be subject to the rate of exchange ("ROE")
prevailing at the date/ time of making such payments. Hence please note that your total tour cost
may change in view of the fluctuations in the INR value of such foreign currency component.
Therefore, please be informed that the total price quote stated at the date of booking may vary
due to market led currency fluctuations and that such fluctuations are not within the control of
the company. The company shall not be held responsible for any variance in the price quoted at
the time of booking and the total amount required to be paid as per the payment schedule.
BROCHURE / WEBSITE INFORMATION
DISCLAIMERS
We take reasonable care in preparing the Brochure, Price Grid, Price Column web pages and
other documents and in describing the services therein. However, we are not responsible / liable
for any typographical / printing errors. Furthermore, Brochures may
be printed several months in advance and the content may not always be fully updated. We
therefore ask you to confirm the current
information by contacting us.

Please note that the itinerary may have changed. The products and services displayed may have
changed. The photos of meals /
sightseeing are for reference only and may differ from the actual meals / sights. Distancebetween
places and temperatures are
approximate and can change depending on travel, road conditions and climatic changes.

We hereby disclaim all warranties and conditions with regard to this information, software,
products, services and related graphics, including all implied warranties and fitness for a
particular purpose, title and noninfringement.

PRICE GRID, / PRICE COLUMN ITINERARY MAY

CHANGE AT ANY TIME
We reserve the right to alter, amend, change or modify the tour package and itineraries before or
during the tour. We will make reasonable efforts to notify you promptly of such changes / events
sufficiently in advance during booking or prior to departure of the tour. If such changes / events
occur during the tour, our tour manager or local representative will inform you of the changes on
the spot and we solicit your full co-operation in accepting such circumstantial changes.
Therefore, no grievance regarding any itinerary / service change which we are constrained to
make, will be entertained from the tour participants during or after the tour.

Such changes may be necessitated due to factors beyond our control such as Force Majeure
events, strikes, fairs, festivals, sport
events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-
routing of flights or railways, closure of
/ restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs,
Exhibitions, Olympics etc. and other events are held in certain cities as hotels are fully booked
several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels
or hotels in other cities.

Due to airline's requirements the points of entry and exit in a city / country may change. We may
operate more than one coach per departure date and may for convenience reverse the direction or
amend the itinerary. Change in itinerary may also be required or necessitated on account of
actions, inactions, defaults or condition of tour participants.
We will make reasonable efforts to keep the overall package of services unchanged. However,
we shall not be responsible / liable to refund any amount or pay any compensation on account of
any change in itinerary.

In case the alternate arrangements made are materially superior as compared to the ones
described in the Brochure, we may charge extra for the same at the time of booking or in the
course of the tour.

PROMOTIONS / OFFERS / SCHEMES

Please note that promotional offers may have different terms and conditions which will be in
addition to these terms and conditions and the requirements of the booking amounts, payments,
deadlines and mode of payment may be defined in such promotions which will be over and
above these terms and conditions.

You will have to adhere to the payment schedule prescribed under such offers, promotions or
schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you
fail to make the payment by the due date and / or do not comply with all the terms and conditions
of the offer, promotion or scheme, you would not be entitled to receive the benefit under such
offer, promotion or scheme.

We shall have the absolute right to withdraw any scheme or discount at any time after such
scheme or discount is published without prior intimation.

GENERAL NOTICE REGARDING BOOKING

Please read carefully and understand the 'Terms and Conditions' herein, the other Booking
Documents and such other documents as may be applicable, as all these will form part of your
contract with us once you effect the booking. Except in the case of Online booking, to effect the
booking, we require you to 'Terms & Conditions', 'How To Book' rules and 'Price Grid'
('collectively defined above as booking documents'). Upon executing the the Booking
Documents and on payment of the prescribed non-refundable interest-free booking amount, a
binding contract shall come into existence. You are required to make the payment towards the
non-refundable interest free booking amount before we start processing your booking a per the
Booking Documents.

We advise you to ensure before making a booking that you have and / or you will be able to
provide all the required documents to enable you to travel. Please go through our web site and /
or check with our staff to ascertain the required documentation.

CONDITIONS OF OTHER THIRD PARTY OPERATORS

In the event you are booking through us a tour / travel service of any third party operators, the
terms and conditions of such third party
operators, including their payment schedule, cancellation, refund etc. shall be applicable to you
in addition to these Terms and Conditions.

HELICOPTER PACKAGES
In the event that you are booking any product which includes helicopter services such as in case
of Amarnath Yatra, Mata Vaishnodevi, Kailash Mansarovar tour etc. the same would be subject
to the weather conditions / permissions of the shrine boards/ availability at the time of booking
and / or any other statutory requirements. The Client cannot hold the Company responsible /
liable for any such happening or non happening of any event which is beyond the control of the
Company. If the helicopter service remains unutilized for any reasons whatsoever, including the
aforesaid reasons then the Company shall not be responsible / liable for any refunds whatsoever.

ONLINE BOOKING
You can purchase our services from our sales outlets, Agents or Franchises. In the alternative,
you can register and book your tour
/ services online through our Website. During the course of online booking on our Website, you
will have the opportunity to go through our Booking Documents and privacy policy, which are
displayed on our Website and which you will need to confirm and accept in the course of
booking online. Hence, you will have to peruse the Booking Documents online and "Accept" the
terms and conditions set out in the Booking Documents, post which we shall send you
confirmation e-mail towards your acceptance of the Booking Documents forming a valid and
legally binding contract between you and us upon simultaneous receipt of the non-refundable
interest free booking amount. We shall share with you the hard copies of the Booking
Documents which you have accepted online over email Please note that the Booking Documents
need not be signed physically-your online Acceptance of the terms and conditions of the
Booking Documents will constitute an enforceable and legally binding contract. Our Website
provides the facility of making online booking of tours and services.. However, we cannot give
any guarantee or warranty with respect to the Website booking engine which could malfunction
due to various reasons including software or network errors. We have incorporated all modern
protection technologies to ensure that information concerning you or your payments is kept
secure and confidential on your Website. However, please note that in case of online payment
you will be re-directed from our Website to the
concerned bank's webpage and the payment gateway where your credit card / debit card / net
banking details (such as credit/debit cards numbers, CVV number etc) will be stored by the
respective bank and the payment gateway for which we shall not be responsible / liable.

It is made clear that the online booking shall be effective once you confirm the Booking
Documents, as follows. During the course of online booking on our Website, you will have the
opportunity to go through our Booking Documents, which are displayed on our Website and
which you will need to confirm and accept in the course of booking online. We would also
require a copy of the first two pages and last two pages of your passport which show the date of
your passport, place and date of issue and expiry.
The Company reserves the right to decline to register any person / s for any tour or to cancel
their registration without assigning any reason and without any compensation.

DOCUMENTATION FOR BOOKING TOURS / BUYING

FOREIGN EXCHANGE:
A. For buying foreign exchange component of tour cost for International Travel other than
travel to Nepal and Bhutan, following documentation is required:
a. Original Passport for verification
b. Copy of PAN card, which is mandatorily required
c. In case of minor where PAN Card is not available, the PAN Card details of parent
/ guardian are required.
d. You will have to provide a declaration in Form 60 in case you do not have PAN
Card .
e. Cheque / Demand draft to be in the name of "Cox & Kings Ltd."
f. Physically signed booking form by the traveller. (not required in case of online
booking)
g. Physically signed terms and conditions form by the traveller. (not required in case
of online booking)
B. We would also require the following documents from you, under the Reserve Bank of
India KYC Guidelines:
a. Physically signed LRS cum Form A2 by the traveller[Only for international
travel]
b. Signed photocopy of the first 2 pages and last 2 pages of your passport.
c. Valid Visa issued by the country of visit.
d. Air tickets.
C. ADDRESS PROOF:

FEATURES DOCUMENTS
(i) Passport, (ii) PAN Card, (iii) Voter's Identity Card, (iv) Driving
License, (v) Job Card issued by NREGA (vi) Aadhaar Card.
In case of LOW risk customers, "simplified measures" can be applied
which shall be deemed to be "officially valid documents".
Identity card with applicant's photograph issued by central/state
government departments, statutory / regulatory authorities, public sector
TRANSACTIONS undertakings, scheduled commercial banks and public financial
WITH institutions.
INDIVIDUALS Letter issued by a gazette officer with a duly attested photograph of the
(Address proof) person.
Where "simplified measures" are applied for verifying for the limited
purpose of proof of address, the following additional documents are
deemed to be Officially Valid Documents (OVD):
vii) Utility bill which is not more than two months old of any service
providers (electricity, telephone, post paid mobile phone, piped gas, water
bill);
 viii) Property or municipal tax receipt;
ix) Bank account or Post office savings bank account statement;
x) Pension or family pension payment orders, only if they contain address;
xi) Letter of allotment of accommodation.

If the proof of address you are providing is in the name of some other member of your family
with whom you are living and are closely related, then you would need to provide us such proof
of address as mentioned above along with a declaration from the person named in such proof of
address stating that you are a relative and are staying with him / her.
If the document of identity produced has an address which is the same as that declared by the
prospective Client, the said document may be accepted as valid proof of both identity and
address. If different or if a valid photo ID does not have address, then a separate address proof
should be submitted.

ONE / SOME MEMBER(S) MAY SIGN BOOKING

DOCUMENTS ON YOUR BEHALF
In case of one or more but not all tour participants named in the Booking Form sign the Booking
Documents, it shall be deemed that
the signatories have been duly authorized by all such tour participants to consent, accept (in case
of online booking) and / or sign on their behalf assuming full responsibility and accordingly it
shall be deemed that all such tour participants have signed the booking documents.

YOUR TRAVEL AGENT CAN SIGN THE BOOKING

DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through a Travel Agent, if such Travel Agent signs the
Booking Documents, it shall be deemed that
such signature is for and on behalf of all the tour participants named in the Booking Form
assuming full responsibility. It shall be deemed and construed that all such tour participants have
duly authorized the said Travel Agent to consent, accept (in case of online booking) and / or sign
the Booking Documents on their behalf.

CONTRACT
Please note that in case of offline booking there is no contract between the Company and the tour
participants until the Booking Documents are signed and received by the Company and the
Company has also received the specified non-refundable interest free booking amount. In case of
online booking, the contract between the Company and the tour participants is effectuated upon
you accepting the Terms and Conditions of the Booking Documents and payment of non-
refundable interest free booking amount. Irrespective of your booking made offline and / or
online, the Company will not be under any legal obligation to start your tour booking process
unless and until you have made payment towards non-refundable interest free booking amount as
per the payment schedule set out in "How To Book" and the Company has received the non-
refundable interest free booking amount. The full payment must be received in accordance with
prescribed payment schedule. If not paid in accordance with the payment schedule, the Company
reserves the right to cancel the booking with consequent forfeiture of booking amount and apply
scale of applicable Cancellation Charges along with GST of 18% as mentioned in the Brochure.

Any payment that you make to your Travel Agent would not constitute payment to the Company
until the same is remitted to the account of the Company.

CANCELLATION / AMENDMENT BY COMPANY

We reserve our right to amend or cancel the tour booked by you, without assigning any reason.
Such amendment or cancellation may be due to circumstances beyond our control. In such cases,
we will offer you alternative tour dates / tours or you would have the option of travelling as
individual travellers, not as part of the original tours. If the alternative date / tour is not
acceptable or you do not wish to travel as individual travellers, we would refund the money paid
by you after deducting any costs incurred by us on your behalf including cruise cost, airlines,
transport, permits / visa, insurance, etc. within a period of thirty days from the date of
amendment or cancellation. However, we would not be responsible or liable to pay any
compensation or damages or consequential loss or interest or to refund any other expense
incurred by you.

CANCELLATION OF BOOKING BY YOU

Should you wish to cancel your booking, you must notify us in writing. Such notification shall be
deemed to have been given to us only on the date of the receipt of your written notice (by post or
email as the case may be),, since we
can act only on receipt. Please state the reason for your cancellation as it may be covered by
your insurance policy. Claims must however be made direct to your insurance company.

The following Cancellation Charges for the land and airfare packages shall apply irrespective of
the reason for cancellation. You understand and acknowledge that these charges are a genuine
pre-estimate of the damages that we will suffer on account of cancellation. You understand that
these damages are called liquidated damages in legal language, which are payable without proof
of actual damages. You agree not to dispute such deductions or to demand proof of actual
damages.

In case of cancellation, the following Cancellation Charges would apply.

For Land or Airfare Packages (Individual Holidays - FIT):

When a cancellation Cancellation
is made. charges per person
Clear 30 working days Booking Amount plus
or more prior to the GST of 18 %
 tour departure date
or for non-payment of
the balance Tour Cost
within the stipulated
time frame
Clear 29 to 16 working
25% of the Tour Cost
days prior to the tour
plus GST of 18 %
departure date.
Clear 15 to 08 working
50% of the Tour Cost
days prior to the tour
plus GST of 18 %
departure date.
Less than 07 clear
working days prior 100% of the Tour Cost
to the tour departure plus GST of 18 %
date.
For tours with cruise
Less than clear 80
- 50 working days
(depending on the
Cancellation Policy of
100% plus GST of 18 %
the particular cruise
liner) prior to the tour
departure date for the
Cruise portion.

For Airfare packages (Group holidays)

When a cancellation Cancellation
is made. charges per person
Clear 40 working days
or more prior to the
tour departure date or
Booking Amount GST
for non- payment of
of 18 %
the balance Tour Cost
within the stipulated
time frame
Clear 39 to 25 working
50% of the Tour Cost
days prior to the tour
plus GST of 18 %
departure date.
Clear 24 to 10 working
75% of the Tour Cost
days prior to the tour
plus GST of 18 %
departure date.
 Less than 09 clear
100% of Tour Cost
working days prior to
plus GST of 18 %
the tour departure date.

Note:
In case of third party products, such as cruise holiday, bus and train tickets, 5 Star hotels,
services during the trade fair period, festival periods, the rules relating to payment terms,
cancellation and the cancellation schedule prescribed by the concerned third party service
provider would be applicable and in addition the Company shall have the right to claim service
and communication charges of INR 2,000/- per person.

There will be a GST of 18% presently applicable over and above all mentioned charges. Hence,
post deduction of cancellation charges along with GST of 18%, balance amount will be refunded.

It is a clear understanding between the parties that for the purpose of this clause, cancellation can
be due to any reason whatsoever including the reason of inability to participate due to, illness,
death, court orders, non-availability of travel documents etc. Regardless of the reason for
cancellation the Company shall not be liable / responsible to pay any compensation, interest or
damages to you.

As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges
along with GST of 18% in addition to the actual administrative / service expenditure incurred
towards travel insurance, retention charges by supplier, permits / visa, if any, etc.

If you wish to cancel your booking, you need to inform us by any of the following methods,
provided that such information should be given on a working day within working hours:

1. By email to bdfeedback@coxandkings.com followed by a written communication to our

Registered Office listed below

OR

2. In writing on at the Registered Office of the

Company:
Cox & Kings Limited,
Customer Service, Bharat Deko
Turner Morrison Building,
16, Bank Street, Fort,
Mumbai - 400 001, India

If the Booking Documents have been signed by one or more persons for themselves and for
others mentioned in the Booking Form, then the
communication signed by such signatory / s would be treated as a valid communication with full
responsibility / liability for cancellation for all such persons mentioned in the form. Similarly if
your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed
by you to cancel assuming full responsibility and shall accordingly effect cancellation.
Cancellation shall take effect only from the time the written request reaches the Company at its
office in Mumbai on working days within office time at the details listed above. However, in the
following cases you shall be deemed to have cancelled the tour even if no cancellation notice is
issued by you:

 In case of visa rejection, you would be deemed to have cancelled on the date of
intimation of such rejection. Please see our Visa Guidance section for further details.
 In case of Visa Rejection on the date of departure and / or post departure, you would be
deemed to have cancelled on the date of
 departure or post departure.
 If you fail to pay the tour costs in time or if you commit any other default in relation to
your booking, we may treat such failure or default as a cancellation of the booking by
you. In such case, the Cancellation Charges along with GST of 18% shall be computed
with reference to the date on which we issue you a notice of cancellation;
 If on your failure of payment or other default, no notice of cancellation is issued by us but
your payment or default remains outstanding on the date of departure, the booking shall
be deemed to have been cancelled by you without any advance notice, inviting the
applicable Cancellation Charge.
 It is your duty to make payments on time regardless of whether we have followed up for
the same or not

You expressly agree to abide by the foregoing terms and conditions.

AMENDMENT OF BOOKING BY YOU

If you wish to amend or change your booking,you have to communicate your request to us in
writing and / or email. Such requests for changeor amendment will be accepted subject to
availability.
Please note that:
1) The amended or changed booking will be regarded as a new booking;
2) An amendment fee of INR 1000/- + GST as applicable is payable in case of every amendment
or change;
3) In case the amendment is carried out within the cancellation period, then a Cancellation
Charge along with GST of 18% shall apply as if a cancellation was made on the date the request
for amendment or change is made. Please note the Cancellation Charges along with GST of 18%
will be in addition to the amendment fee. Terms and Conditions shall also apply.

TRANSFER FROM ONE TOUR TO ANOTHER

A request in writing for transfer from one tour to another 30 days prior to the departure will be
treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee
of Rs.750/- per person + GST as applicable will be applicable in addition to the costs for re-
processing your documentation including permits / visa / cruise / airlines / bus bookings /
insurance, etc. due to the transfer to another tour. In case you transfer within the cancellation
period, then the Cancellation Policy will also apply. Terms & Conditions shall apply.

RATE OF EXCHANGE APPLICABLE TO REFUNDS

Please note that refunds of foreign exchange component of the tour cost will be based on our
buying rate of that date. Every day we publish on our web page
(http://www.coxandkings.com/live/ products/forex/index.php) and through our sales network,
our buying and selling rate for foreign currency applicable for that day. When we receive Indian
Rupees from you in relation to a booking, we convert them into the foreign exchange component
of the tour cost at our selling rate, then applicable. However, when we refund the foreign
exchange component to you in Indian Rupees, we do so at our buying rate applicable on the date
of refund and after deductions of bank charges as applicable in cases of bank remittance /
telegraphic transfer.

OUR SCOPE OF SERVICES

We are travel and holiday organizers only. We inspect and select the services to be provided to
you. However, we do not own, operate or control any airline, shipping company, coach or coach
company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is
engaged to provide you services during the course of your tour. Therefore, please carefully note
that:
1) You will need to adhere to the conditions, rules and regulations of each service provider. For
instance, you will need to check the baggage rules of the airline to understand what kind of
baggage and how much baggage you can carry. You will need to check the hotel rules to check
the timings when meal is served, to ensure that you are available at that time. The Company is
not responsible / liable for the consequences if you breach such rules and regulations;
2) If you cause any injury or damage affecting the service provider, then you may be responsible
/ liable to the service provider and if the service provider recovers any monies from us for such
injury or damages, we shall separately charge you for the same;
3) We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage
etc. occasioned due to act or default of such service providers, their employees or agents.

HOTELS
The Company selects hotels for your stay at locations, which give comfort and value for money.
For various reasons, such as reducing the overall travelling time on the coach for the following
day, the hotels may be chosen away from the city centre.

Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot
guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room /
rooms on the same floor etc. and are subject to availability. If you seek a change in rooming
while on a tour, the same will be subject to availability and you will need to pay any additional
charges as may be applicable. The check in and check out times may vary from city to city.
Usually, the check-in time is 12:00 noon and check- out by
11:00 a.m. You may have to wait for some time till the rooms are cleared. However, in case the
room is required on immediate occupancy / late check out, kindly inform our sales executive to
assist on the same at an additional cost.

During trade fairs, sometimes last minute hotel tariffs may vary from their normal / displayed
rates for which we shall not be responsible / liable for any variation in the rate displayed by the
hotel.

We shall not be held liable / responsible in case the hotel provided is not the same as mentioned
on the Website at the time of booking. We reserve the right to change the hotel any time due to
any reasons. No refunds or compensation will be provided in case we are not able to provide
confirmation of the hotel mentioned on the Website.

Any damage caused to the hotel property by you will have to be paid directly and we would not
beliable / responsible for the same.

HOTEL STANDARDS
Hotel standards vary throughout India. Hotels in India continually try to upgrade their services
and there can be ongoing renovation works throughout the year. We will endeavour to obtain
rooms as far away from such activity as possible but please bear in mind that hotels run on full
capacity during peak season and specific rooms can rarely be pre-booked. Hotels may be booked
far off from central place. Please note that basic amenities will depend on the destination and
local infrastructure available.

Economy hotels are budget hotels and they may not have any star category classification
obtained from the relevant authorities of Government of India. Even 2 star properties approved
by the India Tourism, Government of India, can be considered as economy hotels. These hotels
may provide very bare basic amenities.

Standard hotels are mainly 3 star category hotels approved by the India Tourism, Government of
India. They may also include Heritage hotels,Lodges and Resorts.

Deluxe hotels can be categorized with ratings of 4 star or 5 star approved by the HRACC, India
Tourism, Government of India. They may also include Heritage hotels, lodges and resorts.

Heritage hotels are set in old or historic style buildings and are categorized into grand, classic
and heritage. If you would like to stay in any of hotels other than those featured in the tour
itinerary, or you would like to upgrade the standard of your room, this can be arranged and you
will be informed of the difference in price and this would be subject to availability.

Hotels can be booked on the following occupancy basis:

SINGLE ACCOMMODATION
In case you book on a single occupancy basis, you will have to pay a single room supplement
unless another tour participant is willing to share your room. You shall also be responsible /
liable to pay the single room supplement if earlier having booked on a shared room basis, you
later have to take the room on single occupancy basis since your intended room partner has either
dropped
out of the tour for any reason or since you and / or your room partner are no longer willing to
share a room.

Note that the single room supplement will be charged in all cases where a booking on a shared
room basis has to be changed to single room basis including the following:

 Intended room partner was arranged by you.

 Intended room partner was arranged by us for you.
 No room partner was found available for you.

DOUBLE / TWIN ACCOMMODATION

A double room has either a single queen-size bed or two separate beds. If the Client requests for
a room with queen-size bed or twin bed, the same would be provided subject to availability as
most of the hotel rooms are twin- bedded. In case of non-availability of a room with a queensized
bed, a twin bedded-room would be given. In case of non-availability of either of them, the
booking will be made based on the availability of the hotel.

TRIPLE ACCOMMODATION
We recommend a maximum of only (3) three persons in one room. Triple rooms are usually no
larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.
Some hotels do not allow a third occupant. This however is subject to the concerned hotel policy.

CHILDREN ACCOMMODATION
A child travelling for whom 'without a bed' charge has been paid would not be entitled to a
separate bed in the hotel. In case 'with bed' charge has been paid for the child and you decide not
to avail such facility whilst on the tour, you would not be entitled to any refund. In case you
decide to seek an extra bed for the child booked on 'without bed' basis on the tour, this will be
provided subject to availability and you shall be bound to pay any additional amount charged by
the concerned hotel directly.

PRE / POST TOUR / ADD ON EXTENSION PACKAGES

Pre / post tour accommodation / add on packages or extensions etc. are available to you at special
rates. You must ensure that you request your Travel Agent or your sales officer for the same at
the time of booking your tour.
COACH AND SEATING
We generally engage air-conditioned / non-airconditioned luxury coaches / cars, but we are not
responsible / liable if the air-conditioning equipment malfunctions for any reason. Normally, the
air conditioning will not function during hill drives for coaches and cars.

On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must
follow the instructions of the Tour Manager in this regard.

The coach / car drivers are bound by restrictions concerning maximum driving hours per day and
per week and the itineraries are planned having regard to the same. It is therefore essential that
the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the
services can be duly provided. If you or any of your co - passengers miss any service due to
unpunctuality, we shall not be responsible / liable to refund any amount. Further, we shall not be
responsible / liable to refund any amount or pay any compensation for any change in itinerary or
for missing any service due to the unpunctuality or actions of your co-passengers or for any
delays due to any reasons.

Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited
on coaches/ cars. Please keep the
coaches / cars clean to avoid discomfort to yourself and other tour participants.

Please take care not to leave behind any property in the coach / car while disembarking. The
Company would not be responsible or liable in case of theft / loss of such property under any
circumstances.

PORTERAGE
Please note that porterage is not included in the tour price.

BAGGAGE ON COACH
It is often difficult to get porters to assist as hotels may or may not provide this service and it is
therefore advisable to use bags with wheels. Coaches / cars have limited space for luggage and
hence we permit only one suitcase and one handbag per person in the coach for group tours. The
suitcase should be of a size of 158 cms. (width + length + height).

BAGGAGE ON AIRLINE
If you carry more than the permitted luggage weight then, in such case you may have to pay
extra charges for luggage to the airline directly and the Company shall not be responsible / liable
in this regard. You are requested to please refer to the baggage rules of the individual airlines as
the same gets updated from time to time. Also, we are not responsible / liable for any loss or
damage to baggage while it is in the custody of the airline. It is suggested that you carry one
trolley bag and one hand bag for better mobility.

Please note that every airline has a different set of rules and regulations regarding the weight
restrictions, the kind of luggage and the number of baggage and furthermore, airlines keep
changing the rules quite frequently. Hence, you are requested to please check the updated
baggage rules of the individual airlines, with whom the ticket is booked.

We are not responsible / liable, in any manner, if you are unable to carry any baggage or if you
have to pay any extra- charges due to restrictions imposed by the airline. You shall be
responsible / liable to pay all such charges directly to the airline. Also, we are not responsible /
liable for any loss or damage to baggage while it is in the custody of the airline.

AIRLINES
We shall in no circumstances whatsoever be responsible / liable to you or any person travelling
with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline,
denied boarding or down-gradation due to overbooking or any other reason, failure on the part of
the airline to accommodate you despite having confirmed tickets, quality or quantity of meals
offered by the airlines, flight delay or rescheduling, flight cancellation, changes of flight
schedule or routing, change of airline mentioned at the time of booking. In these circumstances,
we will not be responsible / liable for the injury, loss or inconvenience suffered by you but you
will be free to pursue your remedies against the concerned airline.

If you are travelling to a SAARC country, it is absolutely necessary to have your return air seats
to India confirmed prior to your departure from India.

AIRLINE, AIRPORT OR WEATHER DELAYS

The Company is not liable / responsible for any additional expenses or loss that may arise from
government regulation or order affecting the aircraft, strikes and labour disputes causing
cessation, slowdown or interruption of work, meteorological conditions, security risks, or any
other causes that are beyond the Company's control but which may affect concerned airline's
ability to operate flights on schedule. The Company will not reimburseany additional expenses
incurred by you as are sult of such events or delays. The Company will not refund any unused
portion of air tickets purchased or unused services in the event of such delays or due to any
reasons beyond its direct control.

AIRLINE DATE CHANGE BEFORE DEPARTURE

If you are travelling on an air ticket for a group tour issued by us and wish to travel in advance or
return at a later date after the tour ends, then you must pay the applicable difference between the
group airfare within the package holiday tour cost and the individual market airfare for the
changed sector. The same will be quoted by us to you on your request. Over and above this you
will also be required to pay an 'Airline Seat Rebooking and Reservation Fee' of INR 2,750/- plus
applicable GST or such amount as applicable per person per sector, per change depending on the
airline (subject to availability of seats and ticket validity) along with applicable GST. If you wish
to travel in advance or return at a later date after the tour ends you will be required to bear the
excess amount towards Hotel cost over and above the tour cost plus applicable GST. Please note
that you will not be able to avail of the group transfers and accordingly you will have to make
your own way to meet up with the group on arrival and/ or to your next destination when your
tour ends. We shall not be responsible / liable to refund any amount to you in this regard. Terms
& Conditions shall apply.

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, airlines often overbook
seats, due to which the airline may offload even confirmed passengers and may accommodate
them on a subsequent flight. We will not be responsible / liable for any such offloading nor for
any consequence of such offloading including delay, inconvenience or loss of tour services. As
you are booked on a group fare ticket, please note that seat allotment will be made only when
you physically report at the airport check in counter. You are advised to report at the airport
check in counter at least 3 to 4 hours for international flight and 2 to 3 for domestic flight prior to
the departure time. Seat allocation is a matter of airlines discretion and availability of seats is not
in the control of the Company. Hence the Company shall not be held responsible / liable if you
do not get seats together or do not get your preferred seats.

Please note that in case you are returning on a later date after the tour ends, the responsibility /
liability to re- confirm air tickets 72 hours prior to the departure would be solely yours.

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS

AND POSSESSIONS
You will have to take the risk and responsibility / liability of all your baggage, belongings,
currency, valuables, documents and personal effects (collectively 'baggage') at all times during
the tour, whether during travel on the airline or during your stay in hotel or during your travel in
coaches, while on excursions or otherwise.

If you forget to carry or if you lose essential travel documents such as permits, passport, ID, visa,
tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses,
for which you alone shall be responsible / liable.

In view of what is stated above, please carefully note that:

1) We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or
their contents whether due to theft, accident, negligence or otherwise;

2) We shall not be responsible / liable for any cancellation or curtailment of your tour compelled
by any such loss of baggage etc. and we shall pay no compensation or refund to you;
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables,
we recommend that you use all available facilities to keep them secure during your tour. In this
regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of
airlines, we recommend that you declare your valuables to the airline at the time of check-in and
pay an additional charge, as may be stipulated by the airline, to make the airline responsible for
valuables. Without such declaration, airlines can invoke limitation of liability protections
provided under international conventions and laws.

If your baggage is lost or misplaced at any time during the course of your tour, it is your
responsibility / liability to take all appropriate actions to file complaints with the concerned
authorities, including police, airline office etc.In the case of group travel, the tour manager
responsible for the whole group of tour participants, he may not be in a position to escort you to
lodge a complaint with the authorities, asit could compromise the convenience and time ofthe
remaining group.

Furthermore, tour managers / assistants / escortsare assisting the tourists throughout the tour and
are not responsible for tourists' baggage or any kind of personal belongings. On the entire tour,
the tourists have to be responsible / liable and carry the baggage on their own. Instructions as
well as information of the tour are to be followed in the group tours and the tour manager/
Company is not responsible / liable for any instructions overruled by the tourists and / or its
consequences.

TRAVEL DOCUMENTS, VISA AND CLEARANCES

It shall be solely your responsibility / liability to hold valid and genuine travel documents and
statutory clearances, to enable you to travel on the tour such as passports / ID / permits / visa /
cruise / train / bus / confirmed tickets / insurance or any other statutory certificates including
immigration clearances, etc. In any case, your Passport must be valid for at least six months or as
applicable subsequent to the scheduled date of return of the Holiday. It is the responsibility /
liability of the Clients to furnish all documents required by the Company for application of visa
etc. The Client acknowledges that the Company is merely a facilitator for providing visa
guidance services. In the event the application for the visa made by any Client or the Company
on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate
documents furnished by the applicant or due to any other reason whatsoever, the Company shall
not be responsible / liable for the same. The visa fee includes the actual visa charge, cost of
processing fees, professional charges, and overheads. All costs, charges in respect of the said
application for the visa shall be borne by the Client and the non-refundable amount paid by the
Client shall be forfeited and no claim whatsoever shall be made for the same. Granting or
rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign
governments and the Company is only a facilitator, the Company shall neither be responsible in
case of non- granting of such documents nor liable for any delay, denial or other related act /
omission or for any loss, expense, damage or cost resulting there from.

In case of cancellation of the tour by the Client due to non-availability of travel documents, the
situation would not change only by virtue of the Client having applied for such documents
through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be
payable by the Client. There will be no refund, if the Client, or any member of his party, is
unable to travel due to the said reasons. In such cases, Cancellation Charges along with GST of
18% as applicable by the Company will apply and the decision of the Company will be final and
binding upon you. In the event that a Client is unable to travel on the Holiday date originally
booked by him / her, due to rejection of visa by the concerned Embassy, the said Client shall
have the option to postpone his / her -tour to any other future date or choose any other holiday
destination subject to Cancellation Charges along with GST of 18% of the previous tour.
However, if the Client books and pays within the cancellation period and is unable to travel due
to any reason whatsoever including nonavailability of visa or any travel documents, the
Cancellation Policy will apply.

The Company would not be responsible / liable in any manner whatsoever for any clerical error
made by the concerned Embassy / Consulate regarding name, attachment of wrong photograph,
duration and type of visa (single / multiple entry) or passport number.

We always use services of reputed courier companies for the purpose of transmission of
passports to the Embassies / Consulates and to our Clients in various cities. We would not be
responsible for any loss or damage whether direct, incidental or consequential caused due to
transmission delays or loss of passport. The documents forwarded by you for visa purpose are
sent by us to the concerned Embassy / Consulate by third parties and hence we would not be
responsible / liable for loss of your documents. We would however, make best attempts to trace
your ocuments or assist you in obtaining alternative / ertified copies of the lost documents.

HEALTH
Please note that your health is entirely your risk and responsibility. Our tours are suitable for
persons of reasonable fitness. They may not suit persons who are medically infirm or who have
special needs or requirements whether due to age, medical conditions or otherwise.

It shall be your duty to inform us in writing in case you have any medical condition that may
affect your ability to fully enjoy our tour arrangements or where the interests of other tour
participants may adversely affected by such condition. Undersuch conditions we may decline to
accept you or continue you on that tour.

We reserve the right (without obligation) to ask you to undergo medical tests and to provide
written certification of your medical fitness before departure or at any time during the tour and if
you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or
to continue you on the tour. Our actions in this regard may be guided not only by concerns for
our health but also the convenience and healthof the other tour participants.

However, it is not our obligation to check your medical condition and if you suffer any injury or
aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour
due to your medical conditions, we shall not be responsible / liable to compensate you nor to
refund any amount to you nor to pay your medical expenses. If any adventure sports are included
in the tour package, you shall avail of the same at your own risk having regard to your medical
condition. We shall not be liable for any death,Injury or other loss due to your participation
insuch adventure sports and any release form that you may be required to sign for such person
/service provider / club / association / organization/ hobbyist / institution will be binding.

In this regard, please note that service providers such as airlines may decline to accept you
onmedical grounds. Please carefully read and understand the rules and regulations of theservice
providers, because we shall not be responsible / liable for the consequences that you may suffer.
To some extent, your losses on account of cancellation or curtailment attributableto
hospitalization as also your expenses of hospitalization may be covered by insurance.

TRAWELLTAG COVER-MORE ASSISTANCE AND

INSURANCE
Your Travel insurance which is underwritten by Bharati Axa General Insurance Company Ltd. is
an add-on benefit provided by TrawellTag Cover-More along with its assistance services and
ancillary products, which is included in our tour package (excluding Kailash Mansarovar Yatra
and third party) that entitles you to travel insurance cover during the duration of the tour. An
additional charge is payable in case you wish to extend the duration of your tour. The cover is
provided for all the passengers only up to 80 years of age in case of domestic travel. All
passengers travelling overseas and above the age of 70 years should undergo the required
medical tests post which the insurance company will issue travel insurance at an extra premium
paid by the passenger. We shall not be liable for any consequences arising due to a pre-existing
medical condition on participation in adventure sports even if you have opted for an additional
adventure sports cover. It must be noted that pre-existing diseases are not covered under this
insurance policy.

Please take note that , in case of demise of the tourist (s) all the arrangements for transportation
of the deceased body including procuring the death certificate, post - mortem, re - patriation of
deceased body and all personal effects / property and insurance claims etc . shall be made by
accompanying relative and / or accompanying known acquaintances of the deceased . Company
shall not be responsible for extending any help for the same. The entire expenses shall be borne
by the accompanying relative / or accompanying known acquaintances of the tourist. The
Company or any tour leader shall not be responsible for the same. In case any of immediate or
distant relatives or friends wants to visit the country where the tourist has expired for taking over
deceased body, all the necessary arrangements shall be made by the said relative/ friends only at
their cost.

Please note that you would have a direct contractual relation with the insurance company and we
are not in any manner responsible for the decisions taken by the insurance company. You shall
directly submit claims to your insurance company. The insurance company shall directly pay the
settlement amounts to you and any dispute in regard to rejection of claim or adequacy
of settlement amount shall be settled by you directly with the insurance company. For details on
risk factors, terms and conditions, please read the policy terms and conditions carefully.

Notes
a) Your Travel insurance which is underwritten by Bharati Axa General Insurance Company Ltd.
is an add-on benefit provided by TrawellTag Cover-More along with its assistance services and
ancillary products, which is included in our tour package (excluding Kailash Mansarovar Yatra
and third party

b) It must be noted that all Non - Resident Indians / Foreign Nationals need to buy insurance on
their own for the specified tour and time period as per the regulatory guidelines. Cox & Kings
will not be liable for purchasing insurance for Non - Resident Indians / Foreign Nationals.

NRIs & FOREIGN NATIONALS

Non-resident Indians / foreigners can pay the Tour Cost in any convertible foreign currency
received through normal banking channels or by debiting their NRE / FCNR accounts or against
INR payment representing proceeds of foreign currency surrendered by them during their visit to
India, duly supported by encashment certificates as per RBI rules. Foreign nationals residing in
India can make payment in Indian Rupees against proof of residency and a photocopy of the
same.

LIABILITIES
Please go through the Terms and Conditions carefully to understand your rights, responsibilities,
risks and the extent of our liabilities.

As earlier stated, being tour organizers, we will not be responsible / liable to you for any loss,
injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service
denial, service deficiency, additional expenses incurred by you or for any direct, indirect,
consequential loss and / or damage of any kind suffered by you howsoever caused arising out of
any act, omission, default of any contractor / supplier or of any servant or agent employed by the
contractor / supplier or of any third person who may be engaged or concerned in the provision of
accommodation, meals, transportation, entertainment, refreshment or any other service etc.
comprising the tour package. In view of this, please note that we shall have no liability in the
following
circumstances (amongst others):

 Failure on the part of airline / bus/ cruise/ train to accommodate passengers (despite
having confirmed tickets) or cancellation, change of route, delay of flights / bus/ cruise/
train.
 Overbooking of seats / rooms by the airline / hotel.
 Loss of / delay of baggage by airline / coach / cruise/ train / hotel.
 Any death, personal injury, sickness, accident, loss, delay, discomfort, increased
expenses, consequential loss and / or damage or any kind of theft howsoever / wherever /
whenever caused;
 Rudeness or unprofessional behaviour of staff of airline/ bus / cruise / train / hotel etc.,
quality of meals, facilities given etc.
 Any kind of service denial or deficiency by any contractor / supplier.
FURTHER, PLEASE NOTE THAT IN ANY CASE, OUR LIABILITY ARISING FROM
THIS CONTRACT SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE
TOUR HOLIDAY. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE HAVE
ANY LIABILITY IN RESPECT OF ANY INDIRECT, SPECIAL OR CONSEQUENTIAL
LOSSES /DAMAGES WHATSOEVER.

As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall
not be responsible / liable for thesame in any manner. You may recover such damages by
purchasing an appropriate insurance policy. We hall not be responsible and / or liable for any
amages caused to you due to reasons beyond he control of the Company (Force Majeure / is
Majeure). Any overstay expenses due to elay or changes in bus / flights / ships / trainsor
cancellation of special bogie or other services due to sickness, weather conditions, war, threatof
war, strikes, rebellions, disturbances, unrest,curfew etc. or any other cause whatsoever, shallbe
borne entirely by you and we shall not beresponsible / liable for the same.

We are not responsible / liable for any acts,omissions or defaults of other tour participants which
may result in injury, damage to your life /limb or property or interfere with enjoying any services
to be provided on the tour.

The immunities provided under this contract to the Company shall be available to the Company's
managers, including tour managers, employees,servants and agents but not to the contractors
/suppliers selected by the Company.

Please note that we will be entitled to retain custody of your documents or properties entrusted to
us till we receive payment of all amounts that are due to us in relation to your booking / travel.

YOU WILL NEED TO COMPLY WITH TOUR

CONDITIONS
You will have to strictly follow the tour program and comply with the terms and conditions of
the various contractors / service providers such as hotels, airlines etc.

You are responsible to register with the representative of the Company at the appointed date,
place and time for departure and you would be treated as a no-show if you fail to do so and the
consequences shall be yours entirely. You are required to be punctual and adhere to the timelines
of the tour and of the contractors / service providers. If you are not punctual, you could miss your
flight, your coach, your meals etc. We will not be responsible / liable in any way in such
situations.

You shall not behave in a manner which may cause distress or annoyance to other tour
participants or to any other person or which may create the risk of danger or damage to property
belonging to us or other tour participants, service providers or any other persons. If you
misbehave or disturb the decorum of the tour, we may have to terminate your tour. In such an
event, no refund or compensation will be paid to you and you will have to bear and pay the
expenses for your returntravel at your risk and consequences.
You shall not carry any item or object, the possession of which is forbidden by any laws,rules or
regulations. Nor shall you violate any other laws, rules or regulations. Should any tour
participant misbehave or violate any laws,rules or regulations, we shall have the right to
discontinue his / her participation and exclude him / her from the tour at his / her risk, costand
expense. Should we suffer any damageor liability on account of a tour participant's
misbehaviour, we shall be free to separately charge and recover

For any visit which has religious significance(example: cathedrals / temples / mosques etc.) ou
will need to follow the rules and regulationsset by them. Examples could be:
(i) Clothes not meeting with the required standards. Wherever required, you shouldcover your
head with scarf; sleeveless clothes
/ shorts should not be worn.
(ii) You must respect the place of worship.
(iii) Photography which may be forbidden.
(iv) Prohibition on eating or consumption of beverages.
(v) Maintaining silence during religious ceremony etc.
(vi) Obscene CDs, DVDs, books or such othermedia that may not be permitted in keepingwith
the spirit of the place;

PRICES, SURCHARGES AND TAXES

The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising
from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such
as landing taxes or embarkation or disembarkation fees at ports and airport charges, local
operator costs, currency and exchange fluctuations, increases in taxes, or government action etc.,
which impacts the price of the applicable tour(s).

Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to
you at the time of booking and itemized on subsequent invoicing.

VALIDITY
The prices of tour / s advertised in the brochures and on the Company's Website are based on
costs in effect at the time of printing the brochure or hosting on the Website. The Company
reserves the right to alter prices of any tour at any time prior and / or post receipt of payment in
full for such tour. All dates, itineraries and prices are indicative only and the price quoted at the
time of booking shall be the applicable price, subject to the surcharges that may be levied. Rate
of exchange will be as per the day of payment.

NO REFUND FOR UNUTILIZED SERVICES

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized
services. This general rule applies to all kinds of non-utilization or under- utilization of tour
services, whether of the whole or part of the tour and whether as a matter of your choice, or
caused by your fault or compelled by circumstances such as ill- health, weather, external factors
etc.

As a consequence of the above rule, please note that no refund will be admissible in the
following circumstances (amongst others).

 There would be no refund if you fail to join the group at the commencement of the tour or
join the group later or leave the group before culmination of the tour for any reasons
whatsoever.
 There will be no refund if you fail to or are unable to utilize any of the services on the
tour like airline / bus / train / cruise travel, hotels, sightseeing, rides, meals, entrance fees,
optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.
 There would be no refund if you terminate your participation in the tour due to your own
fault, negligence or breach of these terms.

EMPLOYEES / AGENTS NOT AUTHORIZED TO

CHANGE TERMS
No person including any of our employees, Agents or Franchisees has the authority to alter,
amend, or waive any stipulation, representation, term or condition set forth in this document.
Assurance if any, given by any of our employees, Agents, Franchisees or any other
person,whether given verbally / in writing / by email / bsms or otherwise, which is contrary to
the Terms and Conditions shall not bind us, in any manner.

PLEASE CAREFULLY CHECK WHAT THE TOUR

COST INCLUDES AND EXCLUDES
Please refer to the relevant section of the Price Grid / Price Colum for the tour cost. All services
to be provided to you will be as per those specified / confirmed and paid for as per the Invoices.
If you avail any service such as porterage, room service, laundry, excess baggage charge, a la
carte meals, alcoholic beverages, soft drinks, paid toilets or anything that is not specifically
shown as included in the Tour Cost, then the payment for the same will have to be cleared by
you.

TIPPING
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for
services rendered (e.g. porters, coach drivers, tour leaders, guides etc).

CURRENCY AND TRAVELLERS CHEQUES

We recommend that you hold your Foreign Exchange partly in Cash and partly in Travelers
Cheque. You can also opt to take a Foreign Currency Debit Card which is another safe mode of
carrying exchange. Travelers Cheque can be encashed overseas for foreign exchange, for a
nominal fee.

MINIMUM PARTICIPATION
Tours specified in the Group Tours Brochure are operated subject to a minimum participation of
paying adult participants. If the participation is less than the minimum prescribed, we reserve the
right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay
any compensation. If we decide to operate the tour with participation below the minimum
stipulated or if you are required to travel as individual travelers (not as a group) we reserve the
right to collect an additional pro-rata amount. In such cases you may not be provided certain
services, which would have been provided in the group tour including the service of a tour
manager and you may need to travel on an amended itinerary and services, such as transportation
on a 'seat in coach' basis, where the coach departures are at fixed times and routes etc. Minimum
Operating Strength (MOS) would be case to case and as per seasonality of the tour.

FORCE MAJEURE
The Company shall not be liable / responsible in any way to you for death, bodily injury, illness,
damage, deficiency, delay or other loss or detriment to person or property, or financial costs both
direct and indirect incurred, or for our failure to commence, perform and / or complete any duty
owed to you if such death, delay, bodily injury (including emotional distress or injury), illness,
damage or other loss or detriment to person or property is caused by act of god, war or threat of
war, declared war, war riots, mechanical breakdowns, acts of the public enemy, actual or
threatened terrorist activity, acts of terrorism, terrorism, hostilities civil disturbances,
insurrections, industrial dispute, strikes, financial/ economic slowdown and / or meltdown,
accidents, explosions, implosions, fires, earthquakes, volcanic ashes, floods, transportation
embargoes, epidemics, interference by authorities, political disturbance, howsoever and where so
ever any of the same may arise or be caused, riot, insurrection and government restraint, extreme
weather or any other cause whatsoever beyond the reasonable control of the Company; or an
event in which the supplier of services, even with all due care, could not foresee.

PRIVACY OF INFORMATION
We try to maintain the privacy of the personal information provided by you. However, it would
be necessary for us to share this information with cruise companies, airlines, hotels and other
service providers who would be providing you service during the tour. We would also be
constrained to disclose such information if we receive an order of the court, a requisition from
any government or statutory authority, subpoena, or where under any laws, rules or regulations,
such disclosure becomes necessary.

You agree to let us photograph and / or videograph the tour and specifically you agree to let us
photograph and / or videograph you in the course of the tour. You agree to let us publish such
photographs / videographs through all media including print media, websites, letters, emails etc.
You also agree to let us track usage statistics. You agree and accept that all such photographs and
/ or videographs and statistics are our absolute property and we have the unrestricted right to use
them for any legitimate purposes including advertisement and commercial purposes. Further, you
agree that if you share with us any photographs and / or videographs taken by you during the
tour, we would be free to publish such photographs and / or videographs through all media
including print media, Websites, letters, emails etc.
We recommend that you register online so that we can send you updates and information on
travel destinations.

COMMUNICATION
Communications transmitted to your mailing address / email address on record shall be deemed
to have been communicated to you even if returned undeliverable for any reason. All
communication from you to the Company has to be in writing, not orally.

Where you book directly with us, we will address communications to you at your mailing
address and / or e-mail address given in the Booking Form. Where you have booked through a
Travel Agent, we will address communications to your Travel Agent, who made the booking on
your behalf and the agent would be responsible for transmitting such communication to you. All
monies paid to the Travel Agent shall not constitute payment to us unless deposited by your
Agent with the Company. We shall not be liable / responsible for any miscommunication, non
communication or delayed communication.

BALANCE PAYMENT
Please check your Invoice for the due date of your balance payments of the tour cost. This
balance payment has to be made within 20 days from the booking date. If the booking is
accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid
upfront. A delay in payment of your tour cost (part payment or full payment) can result in a
delay in processing your documentation, booking and issue of tickets (if applicable) and we may
treat it as a cancellation of booking by you, which will be subject to the applicable Cancellation
Charges along with GST of 18% as per the cancellation schedule.

We reserve the right to amend the prices published in this Brochure and on the website and to
adjust our charges based on various factors including but not limited to currency fluctuations,
fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in
any government taxes or any taxes or visa amounts and / or for any reason before the date of
departure. All such increases in price must be paid for in full before your departure.

Exceptionally if the booking is accepted by us less than 3 days prior departure date of such tour,
then you will have to pay the entire tour cost only by DD / cash / pay order / RTGS on the day of
booking.

ON TOUR ASSISTANCE
Please promptly inform your tour manager of any grievances that you may have and immediately
follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in
real time.

If you fail to do this, you will be deemed to have acknowledged and accepted the services of the
Company in full satisfaction and you shall be deemed to have no grievance or complaint in that
regard.

You should communicate the grievance to the Contractor on the emergency telephone number
and adopt any of the following procedures provided that such communication should bemade on
a working day within working hours:
1. By email to bdfeedback@coxandkings.com followed by a written communication to our
Registered Office listed below with a copy marked to the independent contractor, OR

2. In writing with a copy marked to the independent contractor, at the Registered Office of the
Company:

Cox & Kings Limited,

Customer Service, Bharat Deko
Turner Morrison Building, 16, Bank Street, Fort,
Mumbai - 400 001, India

Any complaint made by you must be notified to the Company in writing within 28 days of the
end of the tour. No claim notified to the Company outside this priod will be entertained and the
Company shall incur no liability whatsoever in respect thereof.

AMENDMENTS AND SEVERABILITY

The latest Terms, as amended, may be accessed any time on the Company's Website at http://
www.coxandkings.com or will be sent to you upon your written request to the Company.

If any provision of these Terms is found to be so broad as to be unenforceable, such provision

shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of
any provision hereof shall in no way affect the validity or enforceability of any other provision.

TRAVEL NOW PAY LATER SCHEME

We may assist you in obtaining bank finance to enable you to pay in easy instalments. However,
please note that the loan relationship is entirely between you and the bank and you will submit
the finance application to the bank entirely at your own risk. If you fail to provide the required
documentation to the bank so that loan cannot be availed of in time or if the bank in its sole
discretion rejects your loan application, you shall be liable to pay the entire price to us upfront,
failing which your booking shall stand cancelled and cancellation charges along with GST of
18%shall apply.
SAVE NOW TRAVEL LATER (SNTL) SCHEME
We may assist you in the "SNTL" scheme which is governed by Special Terms. Please liaise
with our executive to obtain these Special Terms.

LAW AND JURISDICTION

In the event of a dispute arising out of or relating to this contract, including any question
regarding its existence, validity or termination, the parties shall first seek settlement of that
dispute by mediation in accordance with the applicable rules. The Mediator shall
be appointed by the Company.
If the dispute is not settled by mediation within thirty (30) days of the appointment of the
mediator, or such further period as the parties shall agree in writing, then the dispute shall be
settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole Arbitrator to be
appointed by the Company. The arbitration proceedings will be in Mumbai. The Arbitrator's
decision shall be final and binding on both parties. In case of any dispute concerning the award
the courts in Mumbai alone shall have exclusive jurisdiction. This contract will be governed by
Indian laws. You agree that in the event of a dispute or difference between the parties the
exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.
As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall
be final and binding upon you. The Company reserves its right to change the Terms &
Conditions without assigning any reasons, any time without any prior notice.

YOUR SUGGESTIONS:
If you have any tips, which you might want to share with us, do write in to us at our Registered
Office as listed above or email us at bdfeedback@coxandkings.com or fax to us at 91 22 2270
9161.
On behalf of the persons booked, I / We have read, understood and accepted the Terms and
Conditions, How to Book Rules, Brochure, Price Grid, Itinerary, Promotions / Promotion
Booklet (if applicable), Cancellation Policy and Web pages, a copy of each of which has been
furnished to me / us. I / We being duly authorized by the said persons do hereby agree and accept
the same for self and on behalf of the said persons assuming full responsibility.