681 activeLearningITIL

Course 681 – ITIL 4 ® Foundation Certification Program
Duration: 3 days
What You Get:

• ITIL 4 Foundation Certification Exam
• FREE ITIL Membership for 1st year
• 3 days of High Quality Classroom
Training
• 2 ITIL 4 Foundation Simulation Exams ActiveLearning is an Accredited Training
with Answer Keys Organization (ATO) of AXELOS -
the owner of ITIL®.
• Access to ActiveLearning’s ITIL 4 Exam
ITIL® is a registered trade mark of AXELOS Limited, used under
Simulator permission of AXELOS Limited. All rights reserved.
• 21 Professional Development Units The Swirl logo™ is a trade mark of AXELOS Limited, used under
(PDUs) permission of AXELOS Limited. All rights reserved.
• ITIL 4 Quick Reference Guide Course Benefits

• ITIL Glossary
ITIL ® is a set of best practices guidance
• Accredited ITIL 4 Trainer that has become a worldwide-adopted
• 90+% Pass Rate framework for Information Technology
• AXELOS approved Courseware Services Management (ITSM) by many
• Official ITIL Foundation Certificate public & private organizations. In addition
from AXELOS (Digital) to the existing benefits of aligning IT goals
and objectives with the business, improving
• Exam Prep Guarantee quality and reducing cost of operation;
• Email consultation with instructor for ITSM and ITIL ® now emphasize the
30 days following areas:
• Lunch, morning and afternoon
• Assist in transforming IT Service
refreshments
Management onto a strategic business
asset.
• Assist in defining and managing the
complete lifecycle of IT Service
Management Process.
• Provide a holistic approach to IT
service management, embracing agile
practices.
www.activelearning.ph
Who Should Attend • Partners and Suppliers
Professionals interested in understanding • Value Streams and Processes
concepts of ITIL. These include: • External Factors
• Executives and key stakeholders

• Process Owners and Managers Service Value System
• Senior technical and operational staff • Service Value System
• IT professionals and consultants • Inputs and Outcome of the SVS
• IT customers • Components of the SVS
Prerequisites: Service Value Chain

• General IT knowledge • Introduction to ITIL 4 Service Value
Chain
• Senior technical and operational staff
• Service Value Chain Activities
• IT professionals and consultants
o Plan
• IT customers
o Improve
o Engage
Course Content o Design & Transition
Introduction to ITIL 4 o Obtain/Build
• Purpose of ITIL o Deliver & Support
• Evolution of ITIL • Service Value Chain Interaction with
ITIL Practices
• Definitions: Service, IT Service, ITSM
• About ITIL 4
• The ITIL 4 Certification Scheme ITIL 4 Guiding Principles
• ITIL 4 Foundation Exam • Introduction to ITIL 4 Guiding
Principles
• Focus on value
Key Concepts of Service Management • Start where you are
• Definitions • Progress iteratively with feedback
• Organizations • Collaborate and promote visibility
• Products and Service Offering • Think and work holistically
• Service Relationships • Keep it simple and practical
• Utility and Warranty • Optimize and automate
• Interaction of ITIL Guiding Principles
The Four Dimensions of Service
Management General Management Practices
• Introduction to the Four Dimensions of • Continual Improvement
Service Management
• Information Security Management
• Organizations and People
• Relationship Management
• Information and Technology
• Supplier Management
• Architecture Management About ActiveLearning, Inc.
• Knowledge Management ActiveLearning is the Philippines' leading
• Measuring and Reporting provider of Information Technology and
• Organizational and Change Project Management education, where
Management thousands of students take courses from
• Portfolio Management Application Development to Project
Management to Network Security, and
• Project Management much more. Our courses are taught by
• Risk Management expert instructors, and learning is
• Service Financial Management enhanced through a blend of in-depth
• Strategy Management lectures, workshops, and hands-on
exercises.
• Workforce and Talent Management
Service Management Practices

• Change Control
• Incident Management
• Problem Management
• Service Desk
• Service Level Management
• Service Request Management
• Service Configuration Management
• Availability Management
• Capacity and Performance
Management
• IT Asset Management
• Monitoring and Event Management
• Release Management
• Service Continuity Management
Technical Management Practices

• Deployment Management
• Infrastructure and Platform
Management
• Software Development and
Management

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681 activeLearningITIL

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Copyright:

Available Formats

Course 681 – ITIL 4 ® Foundation Certification Program

What You Get:

• ITIL 4 Quick Reference Guide Course Benefits

• Executives and key stakeholders

Prerequisites: Service Value Chain

Service Management Practices

Technical Management Practices

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