ISO 19011 Handout

ISO 19011:2018
QMS auditing skills, techniques

and inspection readiness
Your speakers today

Audits are key to your
competitive advantage
Too many organisations perceive audits as a box-
ticking exercise.
But with changes to ISO 19011:2018, external pressures
and a fundamental business need, you cannot afford
to overlook such a crucial opportunity.
As an auditor, you are the conscience of the
organisation. You need to deal with shades of grey and
navigate complex company cultures and office politics.
Kate Armitage And you need to demonstrate value through
improvement initiatives.
Head of
Quality Assurance This is not easy.
kate.armitage@qualsys.co.uk Even experienced auditors struggle to identify new
risks and opportunities, challenge leadership and
enforce the changes required.
Today we hope we will help you to share inspiration,
techniques and advice to advance your auditing skills
and strategy.
We hope you enjoy the day and feel inspired.
Agenda
CQI Yorkshire event, 20th March 2019
Description Time
Introduction & Welcome 9.50 - 10.00

Hugh Everson, Chair, CQI Yorkshire
ISO 19011:2018: The good, the bad and the ugly 10.00 - 10.45
Richard Green, MD, Kingsford Consultancy Services
Inspection readiness 10.45 - 11.30

James Pink, Executive Vice President, NSF International
How to audit leadership 11.30 - 12.15

Kate Armitage, Head of Quality Assurance, Qualsys
Lunch 12.15 - 13.00
Audits, inspections and opportunity management 13.00 - 13.45

Chris Owen, Services Director, Qualsys
Suppliers and supply chain auditing 13.45 - 14.30

Kate Krachai, MD, Instead Consulting
Break 14.30 - 14.45
CQI Centenary: membership options 14.45 - 15.00

Julian Jack, Membership Manager, CQI
Breakout sessions 15.00 - 15.45
Round-up 15.45 - 16.00

What do you want from today?
"We are an ISO 9001:2015 accredited company. With the
standard being more focused on business risk management I
am particularly interested in how to audit leadership, and risk "To get quantifiable information on the
and opportunity management best practice. Our systems are ISO 19011 process and the key methods
quite complex and process audits have become quite involved used to determine a good ‘leadership’
so it would be good to learn how others operate." and ‘risk and opportunities’ audit
(under ISO9001, 14001 & 45001)."
"Starting to re-invigorate a slightly under-performing audit programme and up-skilling auditors
around the business. Would welcome some fresh perspective. Especially keen
to increase our 3rd party auditing as we simply don’t do enough currently."
"I’d like a deeper understanding of ISO 19011 "I have been an ISO auditor for years but have not had
and perhaps an insight into auditing practices any refresher training, or had the opportunity to listen
in different industries. to anyone else about 19011:2018. This will also be a
"Meet new people and gain new experiences. great opportunity to network with other people in the
Develop my knowledge of the auditing sector and learn what’s new etc."
process" "I am hoping to get some auditing tips. I perform audits and want to
"Further understanding of auditing." try and improve my technique, ensuring that I get the most out of
the audits and as my ability grows my confidence will improve.
"I’m looking for advice on auditing I am especially looking forward to the How to audit leadership and
management systems since my Supplier and supply chain auditing topics. Both of these subjects
current task is to write an internal are very relevant to me."
auditor training programme."
"Understand changes to the ISO 19011 standard and networking."
"I hope to obtain some useful and interesting tips "I am hoping to further develop my auditing
relating to ISO 19011:2018 and general auditing skills."
skills"
"My main aim is to take this opportunity to learn more "Get some ideas on best practice techniques in
theory and take away principles I can apply in my auditing - in particular leadership and culture.
current role." Meet some like-minded (and not) auditors and
"Awareness & experience of auditees :-). I would love to hear about how
how this standard applies." organisational culture impacts audit effectiveness."
"I’m hoping to learn a bit more about the ISO 19011:2018 "We are struggling to maintain our audit
but also hear from more experienced auditors about programme and to leverage value from the
their experience as auditors." process. I am really looking for ideas and a
fresh injection of enthusiasm for the audit
"I hope to improve my auditing skills and think the itinerary process so that we can carry out effective
looks very informative and helpful. I am really looking audits, report them on time and ensure
forward to the event and very grateful for the opportunity corrective actions are understood and
to attend." effectively closed out."
70 professionals signed up from across multiple industries and sectors

Some of the organisations here today:
An effective management system takes
more than a single software solution or
achieving a certificate for the wall. It
takes time, energy, commitment and
investment.
Qualsys’s software and services give
businesses the tools and knowledge they
need to effectively plan, monitor and
improve performance.
We’ve worked with worldwide brands
such as Sodexo, BT and Diageo, as well as
hundreds of SMEs, to help them make
good practice natural and invisible.
Founded in 1995, Qualsys is now one of
the largest privately-owned governance,
risk and compliance software providers
in the UK.
Our software solutions are used every
day in more than 100 countries across the
globe, helping all kinds of businesses meet Get in touch
a wide range of standards and
regulations.
ur software reduces compliance burden associated with regulations and
Mike Pound
standards:
Managing Director, Qualsys
mike.pound@qualsys.co.uk
www.qualsys.co.uk
Brands we work with

Request a free audit gap
analysis:
quality.eqms.co.uk/
audit-gap-analysis
Contact details Talk to us

Aizlewood's Mill, Nursery Questions about our audit
Street, Sheffield, S3 8GG management software?
www.qualsys.co.uk Talk to a domain expert who
info@qualsys.co.uk will show you how we can
+44 (0) 114 282 3338 help.

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What are some of the challenges experienced auditors face?

What are some of the challenges experienced auditors face?

What are some tips for improving auditing skills?

What are some tips for improving auditing skills?

ISO 19011:2018

QMS auditing skills, techniques

Your speakers today

Introduction & Welcome 9.50 - 10.00

Inspection readiness 10.45 - 11.30

How to audit leadership 11.30 - 12.15

Lunch 12.15 - 13.00

Audits, inspections and opportunity management 13.00 - 13.45

Suppliers and supply chain auditing 13.45 - 14.30

Break 14.30 - 14.45

CQI Centenary: membership options 14.45 - 15.00

Breakout sessions 15.00 - 15.45

Round-up 15.45 - 16.00

70 professionals signed up from across multiple industries and sectors

Brands we work with

Contact details Talk to us

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