Computer Systems Servicing NC II Pre Test
Computer Systems Servicing NC II Pre Test
Computer Systems Servicing NC II Pre Test
SERVICING NC II
Pre-test
13. On a laptop, which of the following would most likely be a pointing device?
A. Serial mouse
B. PS/2 mouse
C. USB mouse
D. Touchpad
14. Which of the following storage technologies is used by traditional hard disk drives?
A. Magnetic
B. Optical
C. Impact
D. Solid-state
20. A computer you are working on has a lot of dust inside it. How should you clean
this?
A. Disassemble the power supply and remove the dust.
B. Use a vacuum to clean up the dust.
C. Use a surface dust cleaning solution.
D. Use compressed air to remove the dust.
21. Setting an administrator password in the BIOS accomplishes which of the following?
A. Prevents a user from rearranging the boot order
B. Prevents a user from reading e-mail
C. Prevents a virus from infecting the MBR
D. Prevents an attacker from opening the case
23. When it comes to computer case form factors, which of the following provides the
most room for effective cooling?
A. ATX
B. BTX
C. ITX
D. microATX
24. A co-worker is traveling to Europe and is bringing her computer. She asks you what
safety concerns there mightbe. What should you tell her?
A. The computer is not usable in other countries.
B. Check for a compatible power adapter for that country.
C. Use a line conditioner for the correct voltage.
D. Check the voltage selector on the power supply.
26. Which of the following tools can protect you in the case of a surge?
A. Torx wrench
B. Antistatic strap
C. Voltmeter
D. Antistatic mat
27. What connector can have audio and video pass through it?
A. VGA
B. RGB
C. DVI
D. HDMI
28. While you are working on a computer at a customer’s home, the customer informs
you that he needs to leave for about 10 minutes and that his 8-year-old son can help
you with anything if you need it. What should you do?
A. Tell the customer to get back home as soon as
possible.
B. Tell the customer that you are not responsible for the
child.
C. Tell the customer that an adult must be home while
you work.
D. Tell the customer that the child must be removed.
29. You just upgraded the CPU. Which of the following can make your computer shut
down automatically after afew minutes? (Select the best answer.)
A. Wrong CPU driver.
B. Wrong voltage to the CPU.
C. Incorrect CPU has been installed.
D. The CPU has overheated.
30. Which of the following power connections might be used by harddrives? (Select the
two best answers.)
A. 8-pin
B. 7-pin
C. Molex
D. 15-pin
E. Berg
31. You want to upgrade memory in your computer. Which of the following is user-
replaceable memory in a PC?
A. CMOS
B. BIOS
C. DRAM
D. SRAM
E. ROM
32. You are working on a very old printer, and it starts to smoke.
What should you do?
A. Turn off the printer.
B. Call 911.
C. Unplug the printer.
D. Call maintenance.
E. Tell the printer it is bad to smoke.
33. Which of the following tools could a person use to test an AC outlet? (Select the two
best answers.)
A. Multimeter
B. PSU tester
C. Receptacle tester
D. Loopback plug
34. Which of the following is not a configuration that can be made in the BIOS?
A. Boot sequence
B. Temperature thresholds
C. Overclocking
D. Install drivers
E. Intrusion detection
35. When working on a computer, which of the following should you disconnect to
prevent electrical shock? (Select the two best answers.)
A. Printer
B. Mouse
C. Telephone cord
D. Power cord
36. Which of the following controls the connection between the CPU and the PCIe x16
expansion slot?
A. Northbridge
B. Power supply
C. Memory
D. Memory controller
37. Which type of cable would you use to connect a laptop directly to a PC?
A. Cat 5e patch cable
B. Parallel cable
C. IEEE 1394b cable
D. Cat 5e crossover cable
38. A customer experiences a server crash. When you arrive, the manager is upset about
this problem. What should you do in this scenario?
A. Stay calm and do the job as efficiently as possible.
B. Take the customer out for a cup of coffee.
C. Avoid the customer and get the job done quickly.
D. Refer the customer to your supervisor.
39. As you are servicing a manager’s PC at your company, you run across a list of names
of employees who are supposedly about to be let go from the company. Some of these
people are coworkers.
What should you do?
A. Turn the sheet over.
B. Act as if you never saw the list.
C. In secret, tell everyone who was on the list.
D. Yell at the manager for having that list out.
40. In order to perform a network installation of Windows, which of the following must
be supported by the computer’s network interface card?
A. PXE
B. PCI
C. PCL
D. PnP
41. In which of the following slots would you place an 8x video card?
A. PCI
B. PCIe
C. AGP
D. AMR
43. How can you reduce the chance of ESD? (Select the three best answers.)
A. Use an antistatic strap.
B. Use an antistatic mat.
C. Raise the temperature.
D. Raise the humidity.
E. Lower the humidity.
F. Work in a carpeted area.
45. Which of the following devices is the least likely to be replaced on a laptop?
A. CPU
B. RAM
C. PC Card
D. Keyboard
46. You need to expand the peripherals of a computer, but the system doesn’t have enough
ports. Which type of card should you install?
A. Modem
B. Network adapter
C. USB card
D. TV tuner card
48. Which of the following should you use to clean a monitor’s screen if you are not sure
how to do so?
A. Isopropyl alcohol
B. Mild detergent
C. Water
D. Boric acid
49. Ray wants to install a new internal SATAhard drive in his computer.
Which types of cables should he connect to the drive? (Select the two best answers.)
A. 7-pin data cable
B. 40-pin data cable
C. 4-pin power cable
D. 15-pin power cable
50. A group of users in ABC Corp. needs to back up several gigabytes of data daily.
Which of the following is the best media for this scenario?
A. DVD
B. Dual-Layer DVD
C. External USB hard drive
D. DLT
51. You need to replace and upgrade the memory card in a smartphone. Which type of
memory does the smartphone most likely use?
A. SSD
B. CF
C. USB flash drive
D. SD
52. Which of the following capabilities enables a printer to store multiple documents?
A. Buffer
B. Print driver
C. Printer pool
D. Spooling
53. While you explain a technical concept to a customer, what is the best action for you to
take?
A. Recommend a training class.
B. Sit next to the customer.
C. Use acronyms so that the customerfeels comfortable about your knowledge.
D. Tell the customer to read the manual.
55. After a blackout, the power comes back on, causing a surge to occur on all the
computers and equipment in the office. Your co-worker’s laptop display doesn’t come
on. However, if you look closely at the display, you can see that Windows is running,
but very dimly. What could be the cause of this problem?
A. The inverter has been shorted out.
B. The power supply has failed.
C. The display is not getting power.
D. The display driver has failed.
56. Which tool would you use to test a 24-pin ATX 12v power connector?
A. Torx wrench
B. Multimeter
C. Receptacle tester
D. Tone and probe kit
58. A type of cabling technology for transferring data to and from digital devices at high
speedm is called.
A. USB Port
B. 25 Pin Printer Port
C. PS2 Port
D. Firewire IEEE 1394 Port
60. A USB port can connect up to ……. Different peripherals together with a single
connector.
A. 125
B. 126
C. 127
D. 128
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