Self-Assessment Guide: Local Guiding Services NC Ii

Reference. No.
SELF-ASSESSMENT GUIDE
Qualification LOCAL GUIDING SERVICES NC II
 Research Information Relevant to the Locality and Tour Itinerary

 Coordinate Tour Arrangements for Clients
Unit of Competency  Accompany and Guide Clients in Accordance with the Tour
Itinerary
Instruction:
 Read each of the questions in the left-hand column of the chart.
 Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO
RESEARCH INFORMATION RELEVANT TO THE
LOCALITY AND TOUR ITINERARY
 Select appropriate research sources and methodologies
based on the type of information sought
 Identify essential information on the Philippines and the
locality/destination ***
 Identify local sites, sights and events in the itinerary in
consultation with other tour guides, colleagues and
company officials ***
 Assess sites and sights for visitor suitability based on the
visitors’ profile and feedback from other guides ***
 Classify, arrange and file research in a logical manner for
reference and according to visitor profiles***
 Combine and integrate multiple topics/components to
create maximum value and interest ***
 Inform company officials of changes in cost of tour
components
 Present revised costs structures including full details of all
changes
 Review and adjust changes in response to feedback from
visitors/colleagues ***
 Check and incorporate legal requirements in the files
based on national and local statute
 Prepare and present appropriate commentary and tour
spiels based on research conducted ***
 Tailor-fit the tour spiel to the interest of the visitors (when
applicable)
 Develop commentary and tour spiel that are acceptable to
the visitors***
TRSLGD212-1013 1
Local Guiding Services NC II
 Present tour spiel and itinerary to the tour operator for
information prior to implementation
 COORDINATE TOUR ARRANGEMENTS FOR CLIENTS
 Determine inclusions of the tour itinerary according to
client’s requirements
 Determine tour components for the visitor’s personal
account based on enterprise policy
 Verify reserved tour components and effect changes if
necessary
 Collect the required tour documents and secure cash
advances
 Supervise delivery of tour components and check for
compliance in accordance with tour arrangements
 Conduct proper accounting of money paid/ account dues
to and from visitors/suppliers based on enterprise
instructions and procedures
 Provide relevant information on the suppliers’ services,
amenities, and facilities
 Remind visitors to pay for all expenses of a personal
nature
 Give assistance on resolution of complaints and other
emergencies
 Evaluate nature of complaint with supplier concerned and
apply appropriate solutions
 Notify tour operator or organizer about the situation and
document all incidents in final report
 Report revisions and cancellations of services rendered
or not rendered in accordance with enterprise guidelines
and procedures
 Account additional revenue or expenses incurred and
report in connection with submitted tour itinerary
 Report client’s feedback based on enterprise policy
ACCOMPANY AND GUIDE CLIENTS IN
ACCORDANCE WITH THE TOUR ITINERARY
 Determine composition and responsibility of the local tour
guide in accordance with company policies and
procedures
 Check arrival schedules and tour itinerary in compliance
with client’s requirements
 Meet and greet clients at the gateway and segregate from
the general crowd to give welcome briefing before
boarding
 Check and board client’s baggage
 Accompany clients to the place of lodging and deliver
welcome spiel and relevant commentary
 Provide assistance with the registration during check-in
and remind clients of the next activity
TRSLGD212-1013 2
 Wear attire that is appropriate to the tour activity and
observe personal hygiene and proper posture at all times
 Provide clients with a summary of the day’s activities
 Manage clients’ movements during tour stop over and
walkabouts
 Practice situation awareness and presence of mind to
prevent accidents and unforeseen situation
 Provide and deliver relevant commentaries and
instructions with proper voice modulation and
pronunciation
 Practice and develop positive interaction and rapport with
visitors
 Ensure visitors’ comfort throughout the tour and handle
stress situations tactfully
 Determine best solution to abnormal situations and apply
with the company’s approval
 Provided assistance with check-out formalities at the
place of lodging in accordance with establishment
procedures
 Accompany visitors to the departure place and provide
relevant information en route
 Develop tour guide - tour driver work relationship
(teamwork)
I agree to undertake assessment in the knowledge that information gathered will only be
used for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.
Candidate’s Name and Signature:
Date:
TRSLGD212-1013 3

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Reference. No.

Qualification LOCAL GUIDING SERVICES NC II

 Research Information Relevant to the Locality and Tour Itinerary

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