Impact On Retention Strategies On Employee Turnover

Journal of Resources Development and Management www.iiste.
org
ISSN 2422-8397 An International Peer-reviewed Journal
Vol.42, 2018
Impact of Retention Strategies on Employee Turnover: A Case in

Point
Faiza Siddiqui
Visiting Lecturer, Management/Computer Sciences, Bahria University Karachi, Pakistan
Abstract
This study is to examine the significant relationship between Retention Strategies (Compensation, Career
Development-Succession Progression, Work-Life Balance (WLB), and Terminal & Other Benefits) and
Employee Turnover (ETO), focusing in the case of Banking Sector in Karachi. The latest studies in Human
Recourse Management have focused on development of human capital. The organization who wants to survive
in current era with success needs to raise effective and competitive workforce, as the economies in the world
have immense pressure and constraint. Therefore in order to tackle with this; organization needs to train and
retain their employees with effective strategies.This study is largely comprises the primary data & least on
secondary data. This research study will greatly help in those organizations where employee turnover (ETO) is in
increasing trend or high. This study emphasis on employee retention problem in Banking Sector of Pakistan from
the perspectives of effective Retention Strategies, hence this will help other organization also to implement these
strategies in order to reduce the Employee Turnover (ETO).
Keywords: Employee Turnover (ETO), Retention, Compensation, Career Development-Succession Progression,
Work-Life Balance (WLB), Terminal / Other Benefits.
1. Introduction
In today’s world employees are facing very uncertain and dynamic environment with respect to their jobs and
career. Everyone wants a certain future where their life and their families’ life are secure as far as jobs are
concerned. As a consequence, employees always search for better opportunity, better working conditions, better
career and succession progression in the organizations. A main reason of high turnover rate in the organization is
the monetary aspect. People change for better compensation. Mobley (1982) defines ETO as the common
voluntary termination of membership in an organization by an individual who receives monetary compensation
for participating in that organization. This definition elaborates the separation of an employee from the company
rather than promotion, internal movement or transfer of employee. Many organizations are facing high turnover
of employee due to which they should develop and implement some retention strategy to stop this switching,
attract the capable pool of employee and to retain the talented employees in the organization, and same in the
case of Pakistan. With respect to this, it is noted that the Banks are recommended as the most crucial financial
institution in the country economy. Pakistani Banking sector have this potential to stabilize the economic growth
with revenue generation. Research suggest and indicates that retention strategy have positive impact on ETO.
Employee Turnover can be defined as a movement of an employee out from an organization to another
(Bohlander 2001). Researchers and practitioners are interested in this area. Managers of the organization are
quite concerned on this issue because when employees leave or terminate voluntarily its incurred costs.
Employees are the stake of an organization, and ETO ratios have contributed in the benefits and disadvantages of
the organization. If we consider the benefits; they are the productivity, better performance, acquiring of new
knowledge, reduce labor cost, new business ventures, promotional opportunities, new technology and
competition. While on negative side it increases the costs, productivity losses, quality service, lost business
opportunity, burden on the administrative staff lost of morale among others employees (Griffeth and Hom, 1994).
Although Glebbeek and Bax (2004) tested the hypothesis and revealed that the high turnover is very harmful for
the organization.
2. Literature Review
2.1 Employee Turnover and Retention
Hom and Griffeth (2000), defines the employee turnover, as it is the voluntary termination by the employee from
the organization. Loquercio (2006) reveals that the turnover of staff is the proportion of the leaving employee
from the organization in the given period of time regardless of their employee contract. It can also be defined a
voluntary move by the organization to build such an environment that employee can engaged with the
organization in long term (Chaminade, 2007).
While Employee Retention is the process in which organization tries to hold employee for the maximum
period of time or until the end of the project. Employee Retention is very useful for the employees as well as the
organization. In these days, employees are different from earlier. They have more opportunities in the market; if
they feel dissatisfaction to the current job or organization they move to the other organization where they would
have better opportunities. It is the responsibility of employer that they retain these employees by compensating
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Vol.42, 2018
and through better retention policies, if they have no retention policies; they will be left with no superior
employee in the organization. A good employer and organization should know how to attract and retain the
employee to keep them in the organization (Sheridan, 1992).
2.2 Factors Affecting Employee Turnover

Staw 1980 and Talent keepers 2004 reveals that there are several reasons out of which two main reasons are very
important that why turnover is very significant importance in Human Recourse practice all over the world. The
first of all the ETO is related with low organization commitment, low organization knowledge, low work
motivation among employees, high recruitment, selection and training costs. Researchers have also shown
evidence that the high turnover is directly proportional to the performance of the organizational (Glebbeek &
Bax 2004, Huselid 1995, Phillips 1996). Secondly, voluntary turnover decision by the employee is the total
outcome of employee’s experience in the organization (Hom & Griffeth, 1994).
Those employees who are more satisfied with their jobs would perform better during his job and show
commitment towards the organization (Awang & Ahmad 2010). The high job satisfaction leads to low turnover
of the employee. In short the employees who are dissatisfied from the job or organization environment, more
likely to quit from the organization comparatively than those who are more satisfied. Thus frequent survey of job
satisfaction proves that it is the cause of turnover intention of employee. With job satisfaction, organizational
commitment also has been frequent reason of ETO (Bluedorn 1982, Moblay 1977, Price 1977). Griffith (2000)
found in his research that lack of commitment with the organization can also lead to the high turnover.
2.3 Factors affecting Employee Retention

It is revealed that the use of financial inducement and better compensation and benefits has also very extremely
important for retaining the employee and it also recognize as an critical tool to reward the employee behavior
(Brewer, 1996; Koh & Neo, 2000; Taylor & Vest, 1992). Sheridan, 1992, reveals that the compensation should
always internally equitable and externally competitive. Tremblay and Pare (2000) also have opinion that the
employees are more willing to remain on work in the organization where they have a chances of career
advancement and if they feel reasonably well paid. The other factors like encourage succession planning with
identifiable role of employee within the organization with succession progression. Casper and Buffardi (2004)
stated that the Work-Life Balance facility, mangers’ support and favorable environment of the organization also
play a vital and crucial role in attracting and retaining the talented pool of employees. The role of supportive
manager has been highlighted in the retention of talent like Amey 2002.
Stemming from the Literature Review above, my first Hypothesis focuses on Impact of Retention Strategy
on Employee Turnover.
2.4 Work-Life Balance and Employee Turnover

Several researchers have found that there is a positive relationship between WLB and favorable work climate
with employee growth and retention (Allen 2001, Behson 2005, Casper & Buffardi 2004). Aryee (1998) found a
positive and strong relation among work flexibility, job satisfaction and intention to stay in the organization.
Helen (2005) has found a positive link between organization’s commitment with WLB policies and
employee’s commitment to the organization. This study is about the civil engineers which shows higher
commitment, job satisfaction, and lower turnover intention when they feel that organization have greater concern
about their family life and personal problems. These results prove the evidence that WLB policies have favorable
impact on ETO intention and absenteeism. Thaden, E., 2007 said that high turnover will also lead towards the
continuity of care and also breaks the capability of the workers to achieve vital functions of the management and
systems. Most of the newly firms and organizations have more focused towards this issue that they can gain
better and quality reputation in the market and world. Many organizations is trying to lower this factor and trying
to better manage the work-life imbalance. Most of the organizations have working to redesign their practice of
human recourse management system and with better and improve incentives for the employee to reduce this
impact of absenteeism and turnover which creates due to imbalance work-life. It will become the significant
impact on WLB and minimizes ETO with better performance of the organization.
Stemming from the Literature Review above, my second Hypothesis focuses on Impact of WLB on
Employee Turnover.
2.5 Compensation and Employee Turnover

Compensation and rewards is an important feature in the Human Recourse Management. The compensation
system that an organization offers to their employee plays a vital role in the performance and turnover intention
in the organization. According to Willis (2002), compensation is one of the crucial aspects of attracting the
capable pool of the candidates and keeping talent in the organization. The basic hypothesis is that money has
significance influence on employee and wages influence the attraction and workforce retention (Parker & Wright,
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2001). One of the past studies, Allen, Shore and Griffeth (2003) reported that there is comparison in term of
compensation of each employee to differentiate themselves from another employee for the sake of attracting and
retaining the talented employee and quality workforce. Therefore, organization should adopt the strategy to
attract the capable pool of employees, retain the competent employee and maintain the equity among the
employee in the organization.
Mercer (2003) finds in his study that employee will stay longer in the organization if they rewarded justly
and equitably and they may leave if they do not rewarded or rewarded poorly. Another study conducted by
Horwitz, Heng and Quazi (2003) reveals that compensation management is still one of the most crucial and
influencing factor of employees’ retention. According to Teseema and Soeters (2006) there is a positive
correlation between compensation practice and employees retention. One way to retain talented employees in the
organization is; the better compensation package, which should be internally equitable and externally
competitive. An organization can only be successful through their compensation policies, it should includes
competitiveness, market-related pay and benefits because this motivates employee and plays a role of positive
reinforcement to retain employees in the organization and greater organization commitment (Lockwood and
Walton, 2008).
Stemming from the Literature Review above, my third Hypothesis focuses on Impact of Compensation on
Employee Turnover.
2.6 Career Development & Succession Progression and Employee Turnover

Scharmer (2007) introduce a model for Succession Planning, which is called as “Scharmer’s Theory U Model”.
He argues that the top management should focus on the succession planning and act seriously in order to
implement. William J. Rothwell (2001) approach Career Development by the perspective of succession plan, he
defines succession planning as a deliberate and systematic program that ensure qualified and most credentials
employee on the key position, retain employee and develop the intellectual and knowledge capital of the
employee for the future.
Recent Journal of Management Development article (Kilian, 2005) focused on the specific career advancement
challenges that women and people face in the organization that affects the ETO, which are corporate
environment, including lack of supervisor support, lack of coaching and mentoring, stereotyping, social and
personal network, and lack of challenging task and assignments.
Stemming from the Literature Review above, my fourth Hypothesis focuses on Impact of Career
Development & Succession Progression on Employee Turnover.
2.7 Terminal & Other Benefits and Employee Turnover

Benefits plan refers to that pay which other than basic pay for the extra work or time spent during the job tasks
(Milkovich, 2005); additionally benefits are the plans which give rewards of security for employee and their
family members. Benefits can be defined in two ways: the narrow definition of benefits plans include retirement,
health, welfare and transportation benefits. When we are going towards the broader definition of benefit plan, it
includes the insurance programs to satisfy the employees. Benefits program not only include the types and levels
of benefits received by the employees but also involve the way benefit system is operate as international justice
(Williams, 2002). Employees benefit program can reduce the risk of their health and financial instability which
encourage employee to remain in the organization.
In addition, retirement fund, medical facility and promotion choices can also be reduce the turnover
intention of employee in the organization (Dawn, 1993). According to Witt (2005), he said in his research that
all human being faced the uncertainties of unemployment, illness, disability, health related issue family financial
crisis dealt and old age period. In the era of these inevitable factors of life are said to be threats to any economic
security. Many studies are also focus on investigating the psychological perspective that how management
practices affects the employee retention. Many studies highlight the importance of benefits packages offered to
employees. Benefits are designed in term to safe guard the employees and their families against problems due to
the sickness, accident or retirement.
Stemming from the Literature Review above, my fifth Hypothesis focuses on Impact of Terminal & Other
Benefits on Employee Turnover.
3. Hypothesis
3.1 Hypothesis-1
Ho: Retention Strategy has no significance impact on Employee Turnover.
Hi: Retention Strategy has significance impact on Employee Turnover.
3.2 Hypothesis-2
Ho: Compensation has no significance impact on Employee Turnover.
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Hi: Compensation has significance impact on Employee Turnover.
3.3 Hypothesis-3
Ho: Career Development & Succession Planning has no significance impact on Employee Turnover.
Hi: Career Development & Succession Planning has significance impact on Employee Turnover.
3.4 Hypothesis-4
Ho: Work Life Balance has no significance impact on Employee Turnover.
Hi: Work Life Balance has significance impact on Employee Turnover.
3.5 Hypothesis-5
Ho: Terminal Benefits have no significance impact on Employee Turnover.
Hi: Terminal Benefits have significance impact on Employee Turnover.
4. Research Methodology
4.1 Nature of Research
Figure 4.1
Primarily, the research type is explanatory, which is based on co-relational study. Explanatory research is a
cause and effect study which distinguishes relationship between dependent and independent variables.
The Data is reflecting the primary source to interpret the finding and hypothesis result testing. In which data is
collected by the employees through questionnaire and interview were made with the managers and supervisor to
find the relationship between dependent and independent variable. However, the secondary data includes
external sources like journals, internet search, and literature etcetera.
4.2 Population
The population in this research study is based on the employees with only population of Karachi including 5
branches, largely focused on manager level employees of the Banking Sector in Karachi. Population includes
both male and female employees. Population is therefore estimated at 100 employees.
4.3 Sample Size

The sample size for this research picked out from Krejcie & Morgan Model against a population of 100 is; the
sample size is 80. Five branches, including one Head Office, on a convenience sampling method in Karachi have
been targeted for the required result accuracy.
4.4 Sample Methods & Technique

Sample is based on the convenience sampling, which is the type of non-probable sampling techniques. Informal
interview also conducted with the manager for over viewing the circumstances and topic description. Structured
questionnaires have been distributed to collect the responses from the employees. 10 questionnaires have been
filled via email and remaining filled by personal visits to the employees.
4.5 Data Type

During this research the data which is used is largely primary data and secondary data as well.
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4.6 Data Collection Methods

Data collection is based on primary and secondary data. Secondary Data based on external sources like journals,
internet, and literature etcetera. And Primary data contain on interview and questionnaires. Interview is based on
unstructured questions from the manager regarding the Retention Strategy and ETO trend.
4.7 Data Integration Method

Statistical Package for the Social Sciences (SPSS) has been used to analysis the data in quantifiable terms. IBM
SPSS statistics version 22.0 has been used. Statistical tools are used for Correlation Analysis. Cronbach’s Alpha
is also used to measure the validity and reliability of data. Descriptive variables have also done to test the
variables in Questionnaire.
4.8 Theoretical Framework

The Theoretical and Conceptual Framework is comprises on independent and dependent variables. For this
research the Retention Strategy in independent variable which includes Compensation, WLB, Terminal & Other
benefits and Career Development & Succession. The dependent variable is Employee Turnover.
This framework clearly shows the relationship between these four retention strategies among Employee
Turnover.
Fig: 4.2
Theoretical Framework
Impact of Retention Strategy on Employee Turnover
5. Data Integration, Analysis & Discussion

The data below describes the relationship between dependent and independent variables with the help of
Correlation test over the response of employees.
5.1 Reliability Test

In order to measure the reliability and internal consistency of the responses, the test Cronbach’s Alpha is applied
to evaluate the assessment and responses of questionnaire. The acceptable value of Alpha is ranging from 0.70 to
0.95. For this research study there were 27 items in questionnaire. The result of test is as under:
Table 5.1
Retention Strategy
Reliability Statistics
Cronbach's Alpha N of Items
.870 3
The table above showed that the test is significant. The result shows that the result of correlation and
regression test is reliable enough to conclude the study. Alpha is 0.870, which is reliable for correlation,
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regression test and other variable of the research.

Table 5.2
Compensation
.797 3
Table 5.3
Work-Life Balance
.919 3
Table 5.4
Career Development-Succession Planning
.794 2
Table 5.5
Terminal & Other Benefits
.739 3
Table 5.6
Employee Turnover
.743 5
5.2 Descriptive Statistics

Table 5.7
Descriptive Statistics
Std.
N Range Minimum Maximum Mean Deviation Variance Skewness Kurtosis
Std. Std.
Statistic Statistic Statistic Statistic Statistic Statistic Statistic Statistic Error Statistic Error
Retention 80 14.00 6.00 20.00 14.6625 3.72111 13.847 -.610 .269 -.622 .532
Compensation 80 37.00 5.00 42.00 14.8250 4.33057 18.754 2.814 .269 19.038 .532
Turnover 80 36.00 11.00 47.00 18.2375 4.49259 20.183 3.159 .269 20.568 .532
WorkLifeBalance 80 16.00 4.00 20.00 11.3500 4.32859 18.737 .063 .269 -1.068 .532
CareerDevSuccPlanning 80 11.00 4.00 15.00 11.7250 2.56547 6.582 -1.028 .269 .539 .532
Benefits 80 16.00 4.00 20.00 15.6875 3.09999 9.610 -1.412 .269 2.359 .532
Valid N (listwise) 80
To summarize the data, the descriptive statistics has been used. Where, ‘N’ denoted as the population which
is 80. Valid N (list wise) this is the number of non-missing values. The Minimum is the smallest number of the
variables, Maximum is largest value of the variables and Mean is the average of the variables. In the next column
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Standard Deviation shows the spread of responses, the larger the standard deviation the lager the spread is.
Variance shows the variability of the data. The Skewness shows the degree of asymmetry. Normal distribution
has a skewness of ‘0’. The curve which skewed to the left has negative skewness and the curve which skewed to
the right, has positive skewness. In the last column the Kurtosis defined that how much distribution is heavy
from its tails. The normal distribution has Kurtosis ‘0’. Kurtosis is negative if the tails are lighter and positive
when the tails are heavier than the normal distribution.
5.3 Correlations Matrix

Table 5.8
Retention & Turnover
Correlations
Retention Turnover
Retention Pearson Correlation 1 -.374**
Sig. (2-tailed) .001
N 80 80
Turnover Pearson Correlation -.374** 1
N 80 80
**. Correlation is significant at the 0.01 level (2-tailed).
If p value is less than 0.05 than the result is significant, by looking into above table we can say that there is
significant relationship between Retention Strategy and ETO.
The correlation coefficient is -0.374 which mean there is moderate negative relation between them, per unit
change in independent variable i.e. the Retention Strategy, the dependent variable i.e. ETO will decrease by -
0.374.
Table 5.9
Compensation & Turnover
Correlations
Compensation Turnover
Compensation Pearson Correlation 1 -.688**
N 80 80
N 80 80
If p value is less than 0.05 than the result is significant, from the above table its reveals that there is also
significant negative relationship between compensation and ETO.
The correlation coefficient is -0.688 which mean there is strong negative or indirect relation between them,
per unit change in independent variable i.e. the Compensation, the dependent variable i.e. ETO will decrease by -
0.688.
Table 5.10
WLB & Turnover
Correlations
WorkLifeBalance Turnover
WorkLifeBalance Pearson Correlation 1 -.379**
N 80 80
**
Turnover Pearson Correlation -.379 1
N 80 80
If p value is less than 0.05 than the result is significant, the table above shown that there is significant
indirect relationship between WLB and ETO.
The correlation coefficient is -0.379 which mean there is moderate relation between them per unit change in
independent variable i.e. the Work-Life Balance, the dependent variable i.e. ETO will decrease by -0.379.
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Table 5.11
Career Development-Succession Planning & Turnover
Correlations
CareerDevSuccPlanning Turnover
CareerDevSuccPlanning Pearson Correlation 1 -.440**
N 80 80
N 80 80
If p value is less than 0.05 than the result is significant, we found that there is negative relation between
above two variables i.e. Career Development-Succession Planning and ETO.
The correlation coefficient is -0.440 which mean there is negative relation between them; per unit change in
independent variable i.e. the Career Development-Succession Planning, the dependent variable i.e. ETO will
decrease by -0.440.
Table 5.12
Benefits & Turnover
Correlations
Benefits Turnover
Benefits Pearson Correlation 1 .243*
N 80 80
Turnover Pearson Correlation .243* 1
N 80 80
*. Correlation is significant at the 0.05 level (2-tailed).
If p value is not less than 0.05 which shows that the result is not significant, by looking into above table we
can say that there is no significant relationship between Terminal & Other Benefits and ETO after having the
responses from the sample.
The correlation coefficient is 0.243 which mean a significant change in Terminal & Other Benefits; the
ETO has no effect.
6. Conclusion
The purpose of this research study is to find out the relationship between ETO & impact of Retention Strategies
through these four factors; which have been picked for this research: Compensation, WLB, Terminal & Other
Benefits and Career Development & Succession Planning.
With the help of filled questionnaires and conducted interview from the manager the research can be
concluded as there is significant relationship between dependent variable i.e. ETO and independent variable i.e.
Retention Strategy (Compensation, WLB, Career Development-Succession Planning and Terminal & Other
Benefits).
This Research showed Banking sector follow the heavy Retention Strategy Program to retain the talented
pool of employee when they are intended to quit. In the Employment Book there are many benefits and career
development program including training and development session, succession progression. Other than this they
also offer terminal benefit to their regular confirmed employees. They also have other allowances and facility for
employees. These are the reason that employee are attract towards Banks and remain in work in long time.
Lastly, by going through the several literature reviews the evidence of this research supports the study of
my topic i.e. impact of Retention Strategy on Employee Turnover. The study based on five hypotheses, formed
with independent variables. From the data analysis on questionnaires, the correlation test has applied for testing
the significance relation between dependent and independent variables. If the p-value is less than 0.05, it reflects
that there is a significance relation between variables. By testing the correlation, it is found that Retention
Strategy, Compensation, WLB, Career Development-Succession Progression has a negative significant
relationship with the dependent variable i.e. ETO, which mean if these independent variable increases, the ETO
will decreases. But the variable i.e. Terminal & Other Benefits have positive relationship with the dependent
variable i.e. ETO, which shows that 1 unit change in terminal & other benefit will increase ETO by 0.243. With
this it is concluded that the four null hypotheses is rejected (Retention, Compensation, WLB, Career
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Development-Succession Progression) and one is accepted (Terminal & Other Benefits).
7. Limitation of the Study

During conducting this Research Study, the time is found as the first constraint. Another constraint is the issue of
getting appointments from the organization for interview and approach the employee and visit different banks to
receive proper response in filling the questionnaires. The next is, the sample size, which is random sampling
because it is not possible to cover each and every segment of the population. The last and biggest hurdle is to get
confidential data from the manager that is turnover rate/trend of employee.
8. Prospectus for Future Research

This study will be very useful for future researcher in case of Banking Industry of Pakistan with other new
intervening and moderating variables. This study will also help researcher to investigate further in this area in
other industry like FMCG, Oil, Textile, Educational & Government Institutions and Hospital etcetera, where the
employee leaves the organization because of job-dissatisfaction which arises because of the lack of Employee
Satisfaction and lack of the Retention Strategies which is covered in this Research Study.
9. Recommendations for Banking Sector in Karachi

The Research Finding reveals that the all independent variable have significant inverse relationship with
ETO except Terminal and Other Benefits. That’s mean the Banking Sector in Karachi should focus to
improve their benefits program in term of rationally that are also help to attract and retain the talented pool
of employees and reduces the ETO.
With my study and evidence from literature review it is prove that the career advancement will decrease the
ETO. Therefore Upper Management has to take stand for creating the more opportunities for career
advancement and succession progression; it will help employees to become more skilled or competent and
progression helps to retain the employee in the bank.
During survey and interview it is observed that Management has to change the working environment or
conditions within the bank. This environment should be beneficial for staff health and safety. Staff may lose
concentration in the work and might to switch the bank or a company.
Today’s staff desires a flexible working hours, which can impact the Employee Retention directly. The
flexible working hours will also affect ETO; therefore Banking Sector should focus in WLB facilities. The
prolonged and tough working hours will also reduce in order to retain employee. In Banking Sector; WLB
of an employee are not much stable. In statement, a Boston College Center for Work & Family study
explain that 76% of executives and 80% of workforces showed that flexible work schedules had positive
effects on Retention of Employees. That means Banks have to offer flexible working hours all over the place.
They might help to employee for not leaving the organization for someone who will.
Human Resource Management should also appreciate staff’s work in the bank when the goals of the bank
will accomplish. Appreciation is given through announcement or providing some incentives through which
staff is more attached with their bank, which also ultimately positively affect to ETO.
Management should have developed the performance standard for staff in order to know about the
performance. The fair appraisal system will motivate employee to do work with more interest and deliver a
good services to his customer. This will ultimately affect the employees’ job satisfaction which reduces the
ETO.
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Impact On Retention Strategies On Employee Turnover

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Journal of Resources Development and Management www.iiste.

Impact of Retention Strategies on Employee Turnover: A Case in

2.2 Factors Affecting Employee Turnover

2.3 Factors affecting Employee Retention

2.4 Work-Life Balance and Employee Turnover

2.5 Compensation and Employee Turnover

2.6 Career Development & Succession Progression and Employee Turnover

2.7 Terminal & Other Benefits and Employee Turnover

Hi: Compensation has significance impact on Employee Turnover.

4.3 Sample Size

4.4 Sample Methods & Technique

4.5 Data Type

4.6 Data Collection Methods

4.7 Data Integration Method

4.8 Theoretical Framework

5. Data Integration, Analysis & Discussion

5.1 Reliability Test

regression test and other variable of the research.

5.2 Descriptive Statistics

5.3 Correlations Matrix

Development-Succession Progression) and one is accepted (Terminal & Other Benefits).

7. Limitation of the Study

8. Prospectus for Future Research

9. Recommendations for Banking Sector in Karachi

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