Making Reservations: Kartu Kredit (Credit Card) ... Voucher. (

Making Reservations
Receptionist: Good morning, Welcome to The Grand Woodward Hotel. Rena Speaking, How May I
assist you?
Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you
have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date
of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be
listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is
it? (Contoh Pembayaran Credit Card)
Metode pembayaran.
 Kartu Kredit (Credit Card) ...

 Voucher. (Yang perlu diperhatikan: Masa berlaku voucher, Layanan yang diberikan,
Ada atau tidaknya kontrak kerjasama; dan Tanda tangan di voucher harus sesuai
dengan tanda tangan dan nama petugas travel agent atau sesuai dengan kontraknya)
 Cash
C: Visa. The number is 987654321.

R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a
room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other
questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
Checking-In
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I assist you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two
nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt
along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime.
What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe
are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the
hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the
fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy
will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is
internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in
about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes
to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can
load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.

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Making Reservations

 Kartu Kredit (Credit Card) ...

C: Visa. The number is 987654321.

Check-out / Getting to the airport

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