Hpc04 Finals Exam Script

Phone Call Reservation
Receptionist: Good morning. Welcome to The Okada Manila Hotel.

Client: Hi, good morning. I'd like to make a reservation for the second weekend in June. Do you
have any vacancies?
R: Yes mam, we have several rooms available for that particular weekend. And what is the
exact date of your arrival?
C: The 15th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the
room?
R: Your room is Php 21,000 per night. Now what name will the reservation be listed under?
C: Trel Tracy Rey
R: Could you spell your last name for me, please?
C: Sure. R-E-Y
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 09984550407.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of
card is it?
C: Visa. The number is 4653 8492 6201 5827. 08/28 and CVC is 735
R: And what is the name of the cardholder?
C: Trel Tracy Rey
R: Alright, Ms. Rey, your reservation has been made for the 15th of June for a room with a
double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions,
please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in June 15th, Ms. Rey. Have a nice day.
Checking-In
Hotel: Good afternoon. Welcome to the Okada Manila Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Rey.
Hotel: Can you please spell that for me, mam?
Guest: Sure. R-E-Y.
Hotel: Yes, Ms. Rey, we've reserved a Premium King Suite for you with a view of the Manila Bay
for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the
receipt along the bottom, please.
Guest: Really? Php 21,000 a night!
Hotel: Yes, mam. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime.
What's included in this cost anyway?
Hotel: This carpeted king room is fitted with air conditioning, a living area with sofa seating and
a work desk. The room also features a dining area and an en suite bathroom with a jetted
bathtub or spa bath. A flat-screen TV, a safety deposit box, and a free wifi is also included in the
room.
Guest: So, what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also,
the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so can I ask where my room is located?
Hotel: Your Room is Room 487. Here is your key. To get to your room, take the elevator on the
right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left-
hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial '0' from your room. Also, there is
internet available in the lobby 24 hours a day.
Guest: Ok, and what time is my check-out?

Hotel: At midday, mam.
Guest: Ok, thank you.
Hotel: My pleasure, mam. Have a wonderful stay at the Okada Manila Hotel.
Check-out / Getting to the airport
Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves
in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25
minutes to get to the airport.
Guest: Great. I'll just wait in the lounge area. Will you please let me know when it will be
leaving?
Hotel: Of course, mam. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to Php 1,962.00. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are mam. If you like you can leave your bags with the porter and he
can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guest book too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Okada Manila Hotel.

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Phone Call Reservation

Receptionist: Good morning. Welcome to The Okada Manila Hotel.

Hotel: Can you please spell that for me, mam?

Guest: Sure. R-E-Y.

Guest: Yes, it is.

Guest: Really? Php 21,000 a night!

Hotel: Yes, mam. We are a five star hotel after all.

Guest: So, what's not included in the price?

Guest: Hmm. Ok, so can I ask where my room is located?

Guest: Great. Thanks.

Guest: Ok, and what time is my check-out?

Guest: Ok, thank you.

Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?

Hotel: We do have a free airport shuttle service.

Guest: Oh yes certainly. How much will that be?

Guest: That would be great thank you.

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