QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE

Contents
1. Introduction and Contacts..…Page
2. Qualifications Pack……….……...Page
3. Glossary of Key Terms ………… Page
4. OS Units……………………..…….….Page
5. Assessment Criteria……………..Page
 OS describe what
individuals need
to do, know and
understand in
order to carry out
a particular job
Introduction
role or function
Qualifications Pack – Milk collection center incharge
 OS are
performance
SECTOR: AGRICULTURE
SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES
standards that
individuals must (IT-ITES)ces DAIRY
SUB-SECTOR: Helpdesk Attendant
achieve when
carrying out OCCUPATION: MILK COLLECTION CENTER (MCC) INCHARGE
functions in the
workplace, REFERENCE ID:
together with
specifications of ALIGNED TO:
the underpinning
A milk collection center (MCC) incharge is responsible for procuring and
knowledge and
handling large volumes of milk from many individual milk producers.
understanding
Brief Job Description: A milk collection center (MCC) incharge is responsible for
first level testing of milk and ensuring that the milk is stored in a manner that is
Agriculture Skill
Council of India (ASCI) safe and avoid spillage or spoilage. He/she should be able to demonstrate
304-305, 3rd Floor, competence in hygienic milk handling and ensure milk safety.
Bestech Chambers
Sushant Lok-1, Personal Attributes: A milk collection center (MCC) incharge must have the
Gurgaon, Haryana ability to plan, organize, prioritize, calculate and handle pressure. The individual
E mail: must have a mechanical aptitude and must possess reading, writing and
ceo@asci-india.com communication skills. In addition, the individual must have stamina and
professional hygiene. Page | 1
 Qualifications Pack For Milk Collection Center(MCC) Incharge

Qualifications Pack Code

Job Role Milk collection center incharge
Credits (NSQF) TBD Version number 1.0
Job Details

Sector Agriculture Drafted on 28/09/2015

Sub-sector Dairy Last reviewed on
Milk collection and
Occupation Next review date
handling

Job Role Milk collection center incharge

A milk collection center (MCC) incharge is responsible for

procuring and handling large volumes of milk from many
Role Description individual milk producers, first level testing of the milk and
ensuring that the milk is stored in a manner that is safe and
avoids spillage or spoilage.
NSQF level 5
Minimum Educational Qualifications Preferably Class 12/ Diploma in dairy management
Maximum Educational Qualifications Not applicable
1. Animal and udder health
2. Techniques for carrying out basic milk quality tests and
milk sampling
3. Operating different types of dairy processing equipments
4. Logistics/ transportation management
Training 5. GAP
(Suggested but not mandatory) 6. Various refrigeration techniques during collection of milk
7. QMS
8. Computer basics and ERP
9. Training in Food Safety Standards and Regulations (as per
FSSAI) (Mandatory)

Minimum Job Entry Age 18 years

Experience 1-2 years in a milk collection/dairy unit
Compulsory:
1. Prepare for quality analysis and manage housekeeping
for milk testing
2. Prepare the milk collection center for operations
3. Carry out milk collection activities
4. Complete documentation, record keeping and
Applicable National Occupational
Standards (NOS) payments related to milk collection operations
5. Ensure safety, hygiene and sanitation at milk collection
center
6. Manage and lead a team
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Optional:
N.A.
Performance Criteria As described in the relevant OS units
 Qualifications Pack For Milk Collection Center(MCC) Incharge

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar

Definitions

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests.
Sub-sector is derived from a further breakdown based on the characteristics
Sub-sector
and interests of its components.
Occupation is a set of job roles, which perform similar/related set of
Occupation functions in an industry.
Function is an activity necessary for achieving the key purpose of the sector,
Function occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through analysis and form the basis of OS.
Job role defines a unique set of functions that together form a unique
Job Role
employment opportunity in an organization.
OS specify the standards of performance an individual must achieve when
carrying out a function in the workplace, together with the knowledge and
OS
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance Performance Criteria are statements that together specify the standard of
Criteria performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian context.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Qualifications Pack comprises the set of OS, together with the educational,
Qualifications Pack training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Unit Code is a unique identifier for an Occupational Standard , which is
Unit Code
denoted by an ‘N’
Unit Title gives a clear overall statement about what the incumbent should be
Unit Title
able to do.
Description gives a short summary of the unit content. This would be helpful
Description to anyone searching on a database to verify that this is the appropriate OS
they are looking for.
Knowledge and Understanding are statements which together specify the
Knowledge and
technical, generic, professional and organizational specific knowledge that an
Understanding
individual needs in order to perform to the required standard.
Organizational Context includes the way the organization is structured and
Organizational
how it operates, including the extent of operative knowledge managers have
Context
of their relevant areas of responsibility.
Technical Technical Knowledge is the specific knowledge needed to accomplish specific
Knowledge designated responsibilities.
Core Skills or Generic Skills are a group of skills that are key to learning and
Core Skills or working in today's world. These skills are typically needed in any work
Generic Skills environment. In the context of the OS, these include communication related
skills that are applicable to most job roles.
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 Qualifications Pack For Milk Collection Center(MCC) Incharge

Keywords /Terms Description

CIP Clean In Place
Acronyms

COB Clot on Boiling

COP Clean Out Of Place
ERP Enterprise Resource Planning
FSSAI Food Safety and Standards Authority of India
GAP Good agricultural practices
IBT Ice Bank Tank
MCC Milk Collection Center
NOS National Occupational Standard
NSQF National Skill Qualification Framework
NVEQF National Vocational Educational Qualification Framework
NVQF National Vocational Qualification Framework
OS Occupational Standard
PC Performance Criteria
QP Qualification Pack
SSC Sector Skill Council
SOP Standard Operating Procedure

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Overview
This OS unit is about preparing the milk collection center to handle the milk received from
individual milk producers.

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 Prepare the milk collection center for operations

Unit Code
Unit Title
National Occupational Standard

Prepare the milk collection center for operations

(Task)
This OS unit is about preparing the milk collection center to handle the milk received
Description
from individual milk producers
This unit/task covers the following:
Scope  Prepare milk collection equipments
 Prepare for measurement of milk and initial quality testing
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Prepare milk PC1. take a complete round of MCC area to check readiness of milk collection
collection PC2. ensure cleanliness of all milk collection equipments as per acceptable
equipments standards
 accessories and equipments should be free of fat stains, should be dust
free and odour less
 follow the cleaning SOP if there is any equipment/accessory which has
visible fat stains or odour
 ensure that milk samplers, plunger or any other equipments are not kept
on the floor
 put the samplers and other articles in their designated place/shelves
 ensure use of clean sample bottles for collecting milk samples
 keep sample bottles upside down without capping in the cleaned simple
tray
 use clean, odour free and undamaged nylon sieve/nylon cloth for milk
filteration
PC3. ensure all equipments used for milk collection are switched on and are in
proper working condition
 inspect the silos for proper cleanliness dipstick and dipstick socket,
tank corners, agitator paddle
 clean the equipments to remove deposition of milk solids, dust
particles or insects
 check dump tank, connecting pipe lines, milk pump (from outside
without opening it), valves, unions, rubber gaskets to ensure proper
cleaning
 drain water if any, from the silo
 fix valves and strainers/filters in the proper position
 ensure that strainers are not torn or damaged
 check the milk lines and milk pump for any leaks by pumping water
 ensure that the milk chiller does not have any broken surface

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 Prepare the milk collection center for operations

PC4. check IBT (Ice bank tank) temperature and ensure it is below 1 degree Celsius
PC5. ensure that all registers and formats are available at their designated places

Prepare for PC6. operate electronic weigh scale

measurement of milk  ensure that proper power supply and earthing is available to the
and initial quality electronic weighing scale
testing
 switch on the electronic weigh scale and allow it to warm up for atleast 15
minutes, before starting milk collection
 check the accuracy of electronic weigh scale with known weights and
record correction factor in the log book in case of variation
 call the technician of the weigh scale supplier in case a major variation in
weigh balance readings and rectify the same before next reception
 ensure that the electronic weigh scale is certified annually by the weights
and measurements department
 ensure that the electronic weigh scale is set to auto tare
PC7. operate analyser for initial quality testing
 keep the analyser and vibrator connected to the battery
 ensure that the computer, printer and UPS function properly
 switch on the analyser and allow it to warm-up for at least 20 minutes
 ensure that the analyser is calibrated on a timely basis and before shift
start retested with Gerber tested sample (per shift)
 record variation, if any, and note the action performed to correct the
calibration in the log book
PC8. ensure proper maintenance of the lab setup
 ensure that stationery and other necessary articels such as chemicals,
reagents (lab setup equipments), and cleaning agents are in place
 maintain inventory list for each item keeping 2 weeks as the lead time for
replenishment of chemicals
 ensure running tap water is available during milk collection hours
 ensure that all the chemicals/reagents stored (such as Eko day and Eko
week etc.) have a label on their container showing their date of
standardization and expiry and signature of chemist who prepared the
chemical/reagent
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. organization standards, process standards and procedures followed in the
(Knowledge of the organisation
company / KA2. types of products produced by the organization
organization and KA3. types of milk producers from which the organization procures milk
its processes) KA4. availability of marketable surplus milk and availability from different sources
KA5. code of business conduct

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KA6. dress code to be followed

KA7. job responsibilities/duties and standard operating procedures
KA8. internal processes such as procurement, inventory management, quality
management and key contact points for query resolution
KA9. provision of wages, working hours and accident compensation as per
organisation policy
KA10. food safety and hygiene standards followed
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. various types of milk quality testing techniques:
 sight and smell (organoleptic)
 alcohol test
 inhibitor test
 resazurin test
 butterfat test
KB2. record keeping of procured milk- volume, quality, catchment area etc.
KB3. knowledge of Food Safety Standards and Regulations (as per FSSAI)
KB4. knowledge of legal regulations pertaining to work place such as health and
safety, recommended dosage for use of sanitizers, control of substances
hazardous to health, handling/storage/ disposal/ cautions of use of sanitizers
and disinfectants, fire precautions, occurrences, hygiene practice, disposal of
waste, environmental protection, etc.
Skills (S) [Optional]
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. note the information communicated by the milk procurement manager
SA2. note the details of the refrigeration system during collection and their
components, maintenance and service reports
SA3. note down observations (if any) related to the milk collection
SA4. write information documents to internal departments/ internal teams
SA5. note down the data for ERP or as required by the organization (in case a
computerized system is used)
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and interpret design, drawings and construction of the collection facility
SA7. read internal information documents
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. effectively communicate with the staff members
SA9. question the staff or officers in order to understand the nature of the problem
and to clarify queries
SA10. attentively listen and comprehend the information given by the speaker
B. Professional Skills Decision Making

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 Prepare the milk collection center for operations

The user/individual on the job needs to know and understand how to:
SB1. analyse critical points in day to day tasks through experience and observation
and identify control measures to solve the issue
SB2. handle issues in case the designated person is not available (as per the
authority matrix)

Plan and Organize

The user/individual on the job needs to know and understand how to:
SB3. plan and prioritize the demand order based on the instructions received from
the regional milk procurement manager
SB4. plan to utilise time and equipment's effectively
SB5. organize all process/ equipment manuals so as to access information easily
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. understand customer requirements and their priority and respond as per
their needs
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. support the regional milk procurement manager in solving problems by
detailing out problems
SB8. discuss the possible solutions with the regional milk procurement manager
for problem solving
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. apply domain information about maintenance processes and technical
knowledge about tools and equipment
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. use common sense and make judgments on day to day basis
SB11. use reasoning skills to identify and resolve basic problems
SB12. use intuition to detect any potential problems which could arise during
operations
SB13. use acquired knowledge of the process for identifying and handling issues

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 Prepare the milk collection center for operations

NOS Version Control

NOS Code

Credits (NSQF) TBD Version number 1.0

Industry Agriculture Drafted on 28/09/2015
Industry Sub-sector Dairy Last reviewed on
Milk collection and
Occupation Next review date
handling

Back to Top

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 Carry out milk collection activities

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Overview
This OS unit is about daily milk collection, milk handling and and post milk collection activities
to be performed by the MCC incharge.

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 Carry out milk collection activities
Unit Code
Unit Title
National Occupational Standard

Carry out milk collection activities

(Task)
This OS unit is about daily milk collection, milk handling and and post milk collection
Description
activities to be performed by the MCC incharge
This unit/task covers the following:
 Milk can collection, unloading and transfer of milk
Scope  Milk testing and chilling
 Post milk collection activities
 Tanker loading/dispatch activities

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Milk can collection, PC1. record milk transporter’s (e.g. individual farmer) arrival time
unloading and PC2. collect milk procurement sheets from all inward transporters
transfer of milk PC3. collect the material indent form (if any) and provide the transporter with
required material subject to availability so that she/he can hand over that to
the MCC worker in the next shift
PC4. ensure unloading of cans is done within 5-6 minutes of the vehicle being
parked at the receiving dock
PC5. follow standard operating procedure for milk can opening
PC6. carry out organoleptic test and identify doubtful cans for further tests
PC7. lift the cans using the grip handles provided on the side (this activity must be
carried out by two people working together and rest the neck of the can on
the can tipping bar)
PC8. ensure that the milk does not spill during the transfer and is filtered through a
clean nylon cloth
PC9. record the total quantity of the milk once all of it has been poured
PC10. ensure that the cans are inverted and placed on SS drip saver for recovery of
the milk drops that remain in the can
PC11. follow SOP for lid cleaning and sanitization and ensure that the can is washed
thoroughly (activity is done immediately after can opening)
PC12. ensure that the cans are covered again before being loaded on to the
transporter vehicle
Milk testing and PC13. record the electronic weighed data and fat/SNF test data taken from analyser
chilling PC14. ensure that the milk samples are tested and the results (%fat, %SNF) are
written on milk procurement sheet and handed over to the transporter
PC15. ensure that the identified milk cans which were suspected at the time of
organoleptic testing are tested for COB test (clot on boiling) and adulteration
tests
PC16. ensure that the identified adulterated milk can is emptied at the site and
record is maintained
PC17. start the milk pump for chilling as per SOP for onward storage in the silo
PC18. record the time of starting and temperature of the first lot of the chilled milk
at the outlet of chiller
PC19. check the temperature of the outlet of the chiller at the end of milk reception
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 Carry out milk collection activities
to decide whether further chilling is required
PC20. ensure that the cover of the milk chilling tank (silo) is closed to prevent heat
gain to milk and also to prevent any extraneous matter from getting into the
milk
PC21. ensure that the DG set is switched on in case of power failure or low voltage
supply
Post collection PC22. ensure that there is continuous circulation of water through weighing bowl,
activities dump truck, chiller and pipelines till the drained water has no traces of milk
solids
PC23. ensure that the can dip saver, can tipping bar, can scrubber, can rinsing bowl
are washed seperately

Tanker PC24. check whether the road milk tanker has been cleaned properly
loading/dispatch PC25. transfer the milk from silo to the milk hauling/transportation tanker
activities PC26. take a sample from the tanker after the milk has been transferred from the
silo to the tanker and test the sample for fat%, SNF%, temperature, acidity
and other tests as per SOP
PC27. ensure that the milk tanker manhole and valve box are sealed properly and
the seal number is written on the tanker gate pass
PC28. ensure that the tanker driver acknowledges the quantity of milk loaded in KGs
and the quality results (Fat and SNF), temperature, acidity, and seal number
on the tanker challan
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. organization standards, process standards and procedures followed in the
(Knowledge of the organisation
company / KA2. code of business conduct
organization and KA3. dress code to be followed
its processes) KA4. job responsibilities/duties and standard operating procedures
KA5. grading and sampling of milk according to specifications
KA6. principles and procedures of chilling
KA7. internal processes such as procurement, quality management and key contact
points for query resolution
KA8. knowledge about milk routes taken by bulk milk haulers
KA9. provision of wages, working hours and accident compensation as per
organisation policy
KA10. food safety and hygiene standards followed
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. weighing and sampling techniques
KB2. operation of various chillers and other related equipmetns like weighing
bowl, dump-tank, can washer, can scrubber, etc.
KB3. identification of components of equipment
KB4. methods to calibrate the testing equipments and equipments in the collection
center
KB5. control and parameter range for chilling of milk
KB6. procedure for loading, storing and unloading milk from the transportation

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 Carry out milk collection activities
vehicle to the collection center
KB7. basic mathematics
KB8. food safety and hygiene
Skills (S) [Optional]
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. note the information communicated by the regional milk procurement
manager
SA2. note the details of milk stored, storage parameters and fill the storage chart
SA3. note the details of the refrigeration system and components, maintenance
and service reports
SA4. write information documents to internal departments/ internal teams
SA5. note down the data for ERP or as required by the organization
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and interpret design, drawings and construction of the collection facility
SA7. read standard operating procedure (SOP) manual for milk handling and
chilling at the collection center
SA8. read internal information documents sent by internal teams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA9. discuss task lists, schedules and activities with the regional milk procurement
manager
SA10. effectively communicate with the team members
SA11. attentively listen and comprehend the information given by the speaker
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. analyse critical points in day to day tasks through experience and observation
and identify control measures to solve the issue
SB2. handle issues in case the designated person is not available (as per the
authority matrix)
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. plan and prioritize the work based on the instructions received from the milk
procurement manager
SB4. plan to utilise time and equipment's effectively
SB5. organize all process/ equipment manuals so as to access information easily
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. understand customer requirements and their priority and respond as per
their needs
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. support regional milk procurement manager in solving problems by detailing
out problems
SB8. discuss the possible solutions with the regional milk procurement manager
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 Carry out milk collection activities
for problem solving
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. apply domain information about maintenance processes and technical
knowledge about tools and equipment
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. use common sense and make judgments on day to day basis
SB11. use reasoning skills to identify and resolve basic problems
SB12. use intuition to detect any potential problems which could arise during
operations
SB13. use acquired knowledge of the process for identifying and handling issues

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 Carry out milk collection activities

NOS Version Control

NOS Code

Credits (NSQF) TBD Version number 1.0

Industry Agriculture Drafted on 28/09/2015
Industry Sub-sector Dairy Last reviewed on
Milk collection and
Occupation Next review date
handling

Back to Top

Page | 16
 Complete documentation and record keeping related to milk collection
operations

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Overview
This OS unit is about documenting, record keeping and payment to farmers/suppliers for the
procured milk at the MCC.

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 Complete documentation and record keeping related to milk collection
operations

Unit Code
Complete documentation, record keeping and payments related to milk collection
National Occupational Standard

Unit Title
operations
(Task)

This OS unit is about documenting, record keeping and payment to farmers/suppliers

Description
for the procured milk at the MCC.

This unit/task covers the following:

 Documentation of essential records for milk collection
Scope  Documentation in case a computerized system is used
 Documentation and maintenance of records of storage parameters
 Payment to milk producers/suppliers

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Documentation of PC1. ensure that the below mentioned records are maintained on a continuous
essential records for basis:
milk collection  individual milk producer wise can collection and weightment register
 fat and SNF reading sample wise register
 MCC staff attendance register
 MCC worker attendance register
 MCC stationery, consumables and testing equipment stock register
 MCC stock dispatch register
PC2. maintain records of milk and transportation vehicle right from procurement
from catchment areas through the processing unit and to the distribution
centers
 Hauling/transportation driver’s name and address
 Tank ID number
 Current tank inspection sticker (or actual inspection sheet)
 Appropriate tanker seals (properly numbered and recorded)
PC3. record milk temperature, collection time, date of pick-up and bulk milk hauler’s
name and license
PC4. document and maintain records of all incoming milk to the processing facility,
weight of milk, farmer/vendor details, catchment area / geographical location,
receiving date, label details such as date of procurement, quality parameters,
date of loading in bulk milk cooler, intended storage period, outgoing date,
type of packaging, loading pattern, storage location within the cold storage
unit, etc. following SOP
PC5. document and maintain records of all outgoing milk from MCC such as type and
varieties of milk, weight of milk, actual storage period, losses from incoming to
outgoing period, quality of milk during unloading from cold storage unit,
packaging condition, etc. following SOP
PC6. maintain record of observations (if any) related to storage
PC7. load the details in ERP system for future reference (in case a computerized
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 Complete documentation and record keeping related to milk collection
operations
system is used)
PC8. verify the documents and track details in cases of concerns

Documentation in PC9. ensure that once all the milk has been tested and weighted then RMRD (Raw
case a computerized milk received at dock) report should be generated which includes individual
system is used producer code, name, number of cans, total milk in Kgs, average fat, average
SNF, quantity of rejected milk
PC10. ensure downloading of each farmer’s details and summary details to software
from pen drive/smart card and tally with the actual total reception
PC11. ensure that the data is manually fed into the software in case there in no data
in the pen drive
PC12. generate variance report individual producer wise on the basis of difference in
test results at producer level and MCC
PC13. send RMRD report, shift end summary report of MCC workers, variance report
and report on sour, curd and rejected milk to the head office

Documentation and PC14. document and maintain records of parameters such as temperature, quality of
maintenance of the milk before loading in the hauling/transportation vehicle, during storage
records of storage period and during unloading from the storage facility for each batch of milk
parameters following SOP
PC15. maintain record of observations or deviations (if any) related to storage
parameters
PC16. load the details in ERP system for future reference (in case a computerized
system is used)
PC17. verify the documents and track details in cases of concerns

Payment to milk PC18. ensure that a worker analyzes the milk collected from the farmer/supplier for
producers/suppliers its weight and fat and protein content
PC19. ensure that the worker calculates the amount payable to the farmer based on
fat content, water level, weight and SNF levels
PC20. ensure that the worker writes the amount on a proper receipt and hands it
over to the farmer/supplier to collect the money after a certain period of time
PC21. ensure that the money is paid to farmers/suppliers who are due to be paid on
that particular day

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context KA1. organization standards, process standards and procedures followed in the
(Knowledge of organisation
the company / KA2. code of business conduct
organization and KA3. job responsibilities/duties and standard operating procedures
its processes) KA4. internal processes like procurement, quality management and key contact
points for query resolution

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 Complete documentation and record keeping related to milk collection
operations
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. basic computer knowledge and email skills
KB2. documentation system followed in the organization such as loading and
unloading chart, storage chart, storage parameter chart, refrigeration system
and components report, etc
KB3. details to be recorded and maintained on preventive maintenance , routine
checks, service, repairs, replacements, etc.
KB4. entering the details in ERP system followed by the organization
Skills (S) [Optional]
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. note the information communicated by the regional milk procurement
manager
SA2. note down observations (if any) related to the milk collection
SA3. write information documents to internal departments/ internal teams
SA4. note down the data for ERP or as required by the organization
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read and interpret design, drawings and construction of the storage facility
SA6. read and interpret chilling parameters for chilling procured milk
SA7. read equipment manuals and storage documents to understand the
equipments operation and storage requirement
SA8. read internal information documents sent by internal teams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA9. discuss task lists, schedules and activities with the regional milk procurement
manager
SA10. effectively communicate with the team members
SA11. question the regional milk procurement manager in order to understand the
nature of the problem and to clarify queries
SA12. attentively listen and comprehend the information given by the speaker
SA13. communicate clearly with the regional milk procurement manager and cross
department team on the issues faced during storage process
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. analyse critical points in day to day tasks through experience and observation
and identify control measures to solve the issue
SB2. handle issues in case the designated person is not available (as per the
authority matrix)
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. plan and organize the work order and jobs received from the regional milk
procurement manager
SB4. plan and prioritize the work based on the instructions received from the milk
procurement manager
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operations
SB5. plan to utilise time and equipment's effectively
SB6. organize all process/ equipment manuals so as to access information easily
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB7. understand customer requirements and their priority and respond as per
their needs
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. support milk procurement manager in solving problems by detailing out
problems
SB9. discuss the possible solutions with the milk procurement manager for
problem solving
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB10. apply domain information about maintenance processes and technical
knowledge about tools and equipment
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. use common sense and make judgments on day to day basis
SB12. use reasoning skills to identify and resolve basic problems
SB13. use intuition to detect any potential problems which could arise during
operations
SB14. use acquired knowledge of the process for identifying and handling issues

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 Complete documentation and record keeping related to milk collection
operations

NOS Version Control

NOS Code

Credits (NSQF) TBD Version number 1.0

Industry Agriculture Drafted on 28/09/2015
Industry Sub-sector Dairy Last reviewed on
Milk collection and
Occupation Next review date
handling

Back to Top

Page | 22
 Ensure safety, hygiene and sanitation at milk collection center

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Overview
This OS unit is about ensuring milk safety, hygiene and sanitation at the milk collection
center.

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 Ensure safety, hygiene and sanitation at milk collection center
Unit Code
Unit Title
National Occupational Standard

Safety, hygiene and sanitation at milk collection center

(Task)
This OS unit is about ensuring safety, hygiene and sanitation at the milk collection
Description
center.
This unit/task covers the following:
 Perform safety and sanitation related functions for collection and storage
Scope
 Ensure personal and employee hygiene
 Ensure general cleanliness and upkeep of MCC area
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Perform safety and PC1. comply with food safety and hygiene procedures followed in the organisation
sanitation related PC2. ensure personal hygiene by using of gloves, hairnets, masks, ear plugs,
functions for goggles, shoes, etc.
collection and PC3. ensure hygienic processing of milk by inspecting procured milk, processed
storage milk, etc. for compliance to physical, chemical and microbiological
parameters
PC4. clean, maintain and monitor milk hauling vehicles and equipments
periodically, using it only for the specified purpose
PC5. use safety equipment such as fire extinguisher, first aid kit and eye-wash
station when required
PC6. follow housekeeping practices by having designated area for materials/tools
PC7. follow industry standards such as HACCP
PC8. attend training on hazard management to understand types of hazards such
as physical, chemical and biological hazards and measures to control and
prevent them
PC9. identify, document and report problems such as rodents and pests; seek
professional expert advise on resolving these issues
PC10. conduct workplace checklist audits before and after work to ensure safety
and hygiene
Ensure personal and PC11. ensure that the MCC workers and staff present an annual medical fitness
employee hygiene certificate
PC12. ensure display of hand washing signs and/or posters at the appropriate
locations inside the MCC area
PC13. ensure appropriate training is given to all employees to encourage personal
hygiene at all times
PC14. ensure that employees report to work in good health, dressed in clean
clothes
PC15. ensure that no employee handles milk if there are any open wounds or sores
especially on the hands and arms or if the employee is suffering from
cough/cold

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 Ensure safety, hygiene and sanitation at milk collection center
Ensure general PC16. ensure that ‘no smoking’, ‘no tobacco chewing’, and ‘no spitting’ signs or
cleanliness and posters are displayed inside the MCC at conspicuous places
upkeep for MCC area PC17. ensure that stray dogs/cats are kept away from the MCC area
PC18. ensure that the MCC has adequate protection from birds, rodents, etc.
PC19. ensure that there is no accumulation of waste and water around the MCC
PC20. ensure that the milk collection area is not used for washing hands and ‘hands
washing’ signs or posters are posted at appropriate locations around MCC
PC21. ensure that no loose wires are hanging in the milk collection area
PC22. ensure that the MCC flooring at all times is free from cracks and crevices and
does not have any missing or loose tiles (if tiled flooring is used)
PC23. ensure that walls and ceilings are free of cobwebs and loose chips of paint or
any building material
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. organization standards, process standards and procedures followed in the
(Knowledge of organisation
the company / KA2. code of business conduct
organization and KA3. dress code to be followed
its processes) KA4. standard maintenance procedures mandated by the organization
KA5. job responsibilities/duties and standard operating procedures
KA6. internal processes such as procurement, quality management and key
contact points for query resolution
KA7. provision of wages, working hours and accident compensation as per
organisation policy
KA8. food safety and hygiene standards followed
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. possible physical, chemical and biological hazards and methods of prevention
of various hazards
KB2. personal hygiene requirement
KB3. different types of sanitizers used for cleaning milk collection area and
equipments and the procedure to use
KB4. labelling/marking requirements for chemicals, sanitizers, refrigerant gases and
storing in designated area
KB5. cleaning and sanitation of equipments and work area
KB6. CIP & COP methods and procedures
KB7. maintain safety check lists for all equipments and follow the checklist

Skills (S) [Optional]

A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. note the information communicated by the regional milk procurement
manager
SA2. note down observations (if any) related to the storage
SA3. write information documents to internal departments/ internal teams
SA4. note down the data for ERP or as required by the organization (in case a
computerized system is used)
Reading Skills

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 Ensure safety, hygiene and sanitation at milk collection center
The user/individual on the job needs to know and understand how to:
SA5. read equipment manuals and storage documents to understand the
equipments operation and storage requirement
SA6. read internal information documents sent by internal teams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. effectively communicate with the team members
SA8. question the regional milk procurement manager in order to understand the
nature of the problem and to clarify queries
SA9. attentively listen and comprehend the information given by the speaker
SA10. communicate clearly with the regional milk procurement manager and cross
department team on the issues faced during storage process
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. analyse critical points in day to day tasks through experience and observation
and identify control measures to solve the issue
SB2. handle issues in case the concerned person is not available (as per the
authority matrix)
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. plan and prioritize the work based on the instructions received from the
regional milk procurement manager
SB4. plan to utilise time and equipment's effectively
SB5. organize all process/ equipment manuals so as to access information easily
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. understand customer requirements and their priority and respond as per
their needs
Problem Solving
The user/individual on the job needs to know and understand how to:
SB7. support the regional milk procurement manager in solving problems by
detailing out problems
SB8. discuss the possible solutions with the regional milk procurement manager
for problem solving
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB9. apply domain information about maintenance Processes and technical
knowledge about tools and equipment
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB10. use common sense and make judgments on day to day basis
SB11. use reasoning skills to identify and resolve basic problems
SB12. use intuition to detect any potential problems which could arise during
operations
SB13. use acquired knowledge of the process for identifying and handling issues

Page | 26
 Ensure safety, hygiene and sanitation at milk collection center

NOS Version Control

NOS Code

Credits (NSQF) TBD Version number 1.0

Industry Agriculture Drafted on 28/09/2015
Industry Sub-sector Dairy Last reviewed on
Milk collection and
Occupation Next review date
handling

Back to Top

Page | 27
 Manage and lead a team

Overview
This OS unit is about managing the team on day to day basis, ensuring their deployment,
motivating them by involving them in various engagement initiatives at the work area,
helping them improve their skills levels and managing their grievances in the best possible
manner in order to maximize people productivity.

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 Manage and lead a team

Unit Code
Unit Title
National Occupational Standard

Manage and lead a team

(Task)
This OS unit is about managing the team on day to day basis, ensuring their
deployment, motivating them by involving them in various engagement initiatives at
Description
the work area, helping them improve their skills levels and managing their grievances
in the best possible manner in order to maximize people productivity.
The scope of this role will include:
Scope  Manage and lead a team

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Manage and lead a The user/individual on the job needs to know and understand:
team PC1. ensure that the team is aware of the schedule and job expectations on a daily
basis
PC2. involve the team in regular meetings to communicate information intended
for them
PC3. ensure communication to the team on any changes in policies/ processes by
the organization through required verbal/ written mechanisms
PC4. ensure participation of the team in various engagement initiatives organized
by the organization
PC5. counsel and address issues among the team for any work related issues
PC6. support the manager in deployment of the team as per production schedule
and the organizational norms and guidelines
PC7. ensure periodic training of the team and support the team by delivering
trainings
PC8. share knowledge of processes, techniques and products with the team to
enhance their skill levels
PC9. provide feedback to the manager pertaining to performance of the team
Knowledge and Understanding (K)
B. Organizational The user/individual on the job needs to know and understand:
Context KA1. organization’s standards of performance, services and products
(Knowledge of KA2. relevant HR policies and processes followed by the organization
the company /
organization and
its processes)

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 Manage and lead a team

B. Technical The user/individual on the job needs to know and understand:

Knowledge KB1. knowledge of organizational norms and guidelines
KB2. how and when to measure performance of the team
KB3. how to share feedback with team members
KB4. applicable legislation relating to the workplace (for example health and safety,
workplace regulations, use of work equipment, handling/ storage/ disposal/
cautions of use of products, fire precautions, hygiene practice, disposal of
waste, environmental protection)
Skills (S) [Optional]
C. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. note the information communicated
SA2. note the raw materials used for production and the finished products
produced
SA3. note the readings of the process parameters and provide necessary
information to fill the process chart
SA4. note down observations (if any) related to the process
SA5. write information documents to internal departments/ internal teams
SA6. note down the data for online ERP or as per applicability in the organization
Reading Skills
The user/individual on the job needs to know and understand how to:
SA7. read and interpret the process required for producing various types of
products
SA8. read and interpret and process flowchart for all products produced
SA9. read equipment manuals and process documents to understand the
equipments operation and process requirement
SA10. read internal information documents sent by internal teams
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA11. discuss task lists, schedules and activities
SA12. effectively communicate with team members
SA13. question in order to understand the nature of the problem and to clarify
queries
SA14. attentively listen and comprehend the information given by the speaker
SA15. communicate clearly on the issues being faced
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. analyse critical points in day to day tasks through experience and observation
and identify control measures to solve the issue
SB2. handle issues in case the manager is not available (as per the authority matrix
defined by the organization)
Plan and Organize

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 Manage and lead a team

The user/individual on the job needs to know and understand how to:
SB3. plan and organize the work order and jobs received
SB4. organize raw materials and packaging materials required for all products
SB5. plan and prioritize the work based on the instructions received
SB6. plan to utilise time and equipment's effectively
SB7. organize all process/ equipment manuals so as to access information easily
SB8. support the manager in scheduling tasks for helper(s)
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB9. understand customer requirements and their priority and respond as per their
needs
Problem Solving
The user/individual on the job needs to know and understand how to:
SB10. support manager in solving problems by detailing out problems
SB11. discuss the possible solutions with the manager for problem solving
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB12. apply domain information about maintenance processes and technical
knowledge about tools and equipment
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB13. use common sense and make judgments on day to day basis
SB14. use reasoning skills to identify and resolve basic problems
SB15. use intuition to detect any potential problems which could arise during
operations
SB16. use acquired knowledge of the process for identifying and handling issues

Page | 31
 Manage and lead a team

NOS Version Control

NOS Code

Credits (NSQF) TBD Version number 1.0

Industry Agriculture Drafted on
Industry Sub-sector Dairy Last reviewed on
Milk collection centre in
Occupation Next review date
charge

Back to Top

Page | 32
 Assessment Criteria

CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role Milk Collection Centre In charge
Qualification Pack
Sector Skill Council Agriculture

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria
(PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and
Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaulations for skill practical for every student at each
examination/training center based on this criteria
5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS
6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the
balance NOS's to pass the Qualification Pack

Marks Allocation
Total Skills
Out Of Theory
Marks Practical

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Assessment Criteria

Page | 34