DC-6 Troubleshooting Guide

Last Revised: September 17, 2007

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

REVISION CONTROL

Document Title: DC-6 Troubleshooting Guide

Author: Mindray Service Department

Date By Action Pages

August 23rd, 2007 Larry Hao New document All

Review/Approval History

Date By Action Pages

Last Modified: September 17, 2007 Page 2 of 24

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Table of Contents
Page
1. Categories _______________________________________________________________ 5
2. Boot up related ___________________________________________________________ 6
Symptoms________________________________________________________________________ 6
Check route ______________________________________________________________________ 6
Reason of defect___________________________________________________________________ 6
Defective parts statistics ____________________________________________________________ 7
3. Black screen _____________________________________________________________ 8
Symptoms________________________________________________________________________ 8
Check route ______________________________________________________________________ 8
Reason of defect___________________________________________________________________ 8
Defective parts statistics ____________________________________________________________ 9
4. Function lost ____________________________________________________________ 10
Symptoms_______________________________________________________________________ 10
Check route _____________________________________________________________________ 10
Reason of defect__________________________________________________________________ 10
Defective parts statistics ___________________________________________________________ 10
5. Keyboard related _________________________________________________________ 11
Symptoms_______________________________________________________________________ 11
Check route _____________________________________________________________________ 11
Reason of defect__________________________________________________________________ 12
Defective parts statistics ___________________________________________________________ 12
6. Lock up ________________________________________________________________ 13
Symptoms_______________________________________________________________________ 13
Check route _____________________________________________________________________ 13
Reason of defect__________________________________________________________________ 13
Defective parts statistics ___________________________________________________________ 14
7. Mechanical problem ______________________________________________________ 15
Symptoms_______________________________________________________________________ 15
Check route _____________________________________________________________________ 15
Reason of defect__________________________________________________________________ 15
Defective parts statistics ___________________________________________________________ 15

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8. Probe related ____________________________________________________________ 16

Symptoms_______________________________________________________________________ 16
Check route _____________________________________________________________________ 16
Reason of defect__________________________________________________________________ 17
Defective parts statistics ___________________________________________________________ 18
9. Image Related ___________________________________________________________ 19
Symptoms_______________________________________________________________________ 19
Check route _____________________________________________________________________ 20
Reason of defect__________________________________________________________________ 21
Defective parts statistics ___________________________________________________________ 22
10. Accessory devices related ________________________________________________ 23
Symptoms_______________________________________________________________________ 23
Check route _____________________________________________________________________ 23
Reason of defect__________________________________________________________________ 23
Defective parts statistics ___________________________________________________________ 23
11. Intermittent problems ___________________________________________________ 24
Symptoms_______________________________________________________________________ 24
Check route _____________________________________________________________________ 24
Reason of defect__________________________________________________________________ 24
Defective parts statistics ___________________________________________________________ 24

Last Modified: September 17, 2007 Page 4 of 24

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1. Categories

This document offers several methods to isolate defects or problems according to the symptoms
observed. We can classify the symptoms to several categories. The categories are very helpful
for you to find problems in different systems and it’s a general tool, not only used in the system
described in this document.

For different categories, we have different methods to solve problems. Most of the methods are
commonly used in all Mindray ultrasound systems but there might be slight differences when
you use them on different systems.

No. Name Description

Category 1 Boot up related Fail to boot, or halted in
certain point of the boot
progress.
Category 2 Black screen Keyboard is functioning but
there is nothing displayed on
the monitor.
Category 3 Function lost Certain function cannot be
performed.
Category 4 Keyboard related Certain keys don’t work.
Category 5 Lock up System halted during certain
operation.
Category 6 Mechanical problems Some plastic parts or covers
are defective.
Category 7 Probe related All problems related to
probes.
Category 8 Image related The system is running well but
the image is not normal.
Category 9 Accessory devices related Any problems related to
accessory devices such as
video printer etc.
Category 10 Intermittent problems The problem cannot be
reproduced according to the
same operation or handling.
However, the problem
happens in a random rate
during using.

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2. Boot up related
Symptoms
a. When the power switch is on, the system has no response.
b. The system stops at Mindray boot logo and cannot go into 2D mode.
Check route

Reason of defect
During the initialization of the system, the power supply system is the first part. When PFC is working,
it’ll provide output to +5V and -5V boards simultaneously. If -5V board is defective, the system can still
enter 2D mode.

After the power supply initialization, the system will read probe data(POD) from hard disk. If this
operation failed, the system might not work.

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Defective parts statistics

33%
PFC
+5V
50% Hard disk

17%

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3. Black screen
Symptoms
The system is working (This is the biggest difference between black screen problem and boot related
problem), but there is nothing displayed on the screen. For DC-6, there is a sentence displayed “Signal
Cable Disconnected”.
Check route

Reason of defect
The LED indicator of monitor shows the working status of monitor. If it’s green, it means both the power
supply to the monitor and the synchronous signal from DSP board is all right. If it’s yellow it means the
power supply is all right but the synchronous signal is missing. If it’s dark, it means the power supply to
the monitor is missing.

Thus, when we check the problem, we’ll firstly observe the status of monitor LED indicator which is in
the front of the monitor.

Further more, we can use external video devices to verify the working status of DSP board and I/O box.
However, this method is limited because the different video outputs of system use different video encoder
chips. There might be possible that the chip who encode for monitor is defective but the chip who encode
for video output is all right. Up to now, we didn’t see a single case of this happened.

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If you don’t have video printer, you can also use monitor to test it.

Defective parts statistics

13%
Monitor

DSP board
49%
38% I/O box
connection

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4. Function lost
Symptoms
a. Certain function is not working.
b. For DC-6, currently we found two kinds of problems happened.
Check route
Please relate the functions with certain parts:
Transducer board: switch and recognize ID.
Transmission board: generate transmit pulses
Amplifier board: Amplify received echoes
Beamformer board: A/D, receive focus, signal processing
DSP: image processing. CPU system. System software.
I/O Box: I/O connection, hard disk connection.
Hard disk: iStation system and system data.
Reason of defect
Let’s see some cases of function lost:
1. Cannot use search function to find patient, cannot save or load patient data.
The iStation is supplemented in DSP board and hard disk. Every errors happen in iStation functions are
related to these two parts.
2. PW function doesn’t work.
According to the functions of the boards, before the Beamformer board, the PW signal is mixed with B/W
and Color so there should be no problem in transducer board and amplifier board. The two board possible
is Beamformer and DSP board. Please do a self test to find the problem.
3. Cannot read hard disk.
Hard disk is connected to the DSP board via I/O connection board. After check the CDRW reading and
writing( it doesn’t work either), we can know that the problem is in I/O connection board or DSP board.
These are the public path of the signal flow. After checking the I/O connection board, we can find a
burned chip in I/O connection board, thus replacing this board solved the problem.

Defective parts statistics

The above problems happened just 1 case each so there is no need for this part.

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5. Keyboard related
Symptoms
a. Certain keys don’t work.
b. All the keys don’t work.
Check route

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Reason of defect
The main panel board is the center of the keyboard system. If there is any key pressed but not restored to
original position, the key will block all other keys on main panel board. Meanwhile, the buzzer on main
panel will generate sound to indicate that some problem happened.

In theory, if the main panel keyboard silicon keys are defective, there might be one or two keys don’t
work. However, up to now, we haven’t seen such cases.

Defective parts statistics

Bug fix

Key Stuck
5% 5% 5%
9% 32% PC keyboard

Trackball

44% Minor panel board

Minor panel
silicon keys

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6. Lock up
Symptoms
a. The system froze after certain operation
b. The system froze randomly.
c. It’s pretty hard to distinguish this problem with key stuck problem. If there is one key stuck, other
keys will not respond and the customer may think that the system is lock up or crash. However, if the
system is not in freeze status, you can still hear the sound from transducer and you can still saw the
image changing with the probe operation. If you see this problem, it’s not lock up.
Check route

Reason of defect
The iStation database is located in hard disk c and d drive. If you meet the problem, you can rename
d:\patientdata and c:\patientdata_bak to any random names. After that, please reboot the system, and the
system will generate new database by itself. If you can enter iStation now, it means the old database is
damaged. What you can do is back up them to cdrom or usb disk and delete them from hard disk.

If the system software is lower than 01.02.00.20114, especially lower than 01.01.00.19087, please
upgrade it to newer version. For the upgrade guide and upgrade software, please request from Mindray

Last Modified: September 17, 2007 Page 13 of 24

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International Service Department. For the old software, it’s not very stable and will lockup due to several
bugs.

Defective parts statistics

The two problems are happened just 1 case each so there is no need for this part.

25%
software
Hard disk
50% DSP board
25%

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7. Mechanical problem
Symptoms
Some parts or covers are damaged during transportation.
Check route
First thing first, please check if you paid for the insurance before shipping. Please contact the insurance
company.
Please check the part number of the damaged part. If you have problem finding part numbers in Service
Manual, please send some photos to Mindray service department.
Reason of defect
Unexpected incident happened during shipping.

Defective parts statistics

Keyboard
17% supporting shelf
33% Minor panel cover

17% Back cover

33% Trackball

Last Modified: September 17, 2007 Page 15 of 24

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8. Probe related
Symptoms
a. Probes cannot be recognized.
b. Probe matching layer has air bubble.

Check route
a. Probes cannot be recognized. Please check the probe data on hard disk. It’s in C:\POD folder. If the
hard disk cannot be opened, you need to change hard disk.

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b. Probe matching layer has air bubble. This will generate a big dark area in image. Please change probe
directly.

Reason of defect
Basically, we need POD data on hard disk to use each transducer. If the files are not available, the system
cannot recognize the transducer.
In fact, the transducer board can also cause transducer recognition problem. However, up to now, we
haven’t found such cases.

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Defective parts statistics

Cannot recognize probes

0%
33%
Transducer
Software
Hard disk
67%

In one of the hard disk cases, in fact the hard disk is all right. However, the power supply can’t supply
+12V DC voltage so the hard disk doesn’t work. After changing -5V board, it works normally.

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9. Image Related
Symptoms
a. No image area. The image area is totally black. After turn the B mode gain to 100dB and the TGC
sliders to the right end, you can find an image like following photo.

b. Dark line happened in one probe.

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c. Color abnormal. There are vertical color lines observed in color sample volume.
d. White line.
e. Monitor colorized. The whole display becomes purple, red, green, yellow etc.
f. P2P transducer. Far field image is in blocks.
Check route
a. No image area.

b. Dark line happened in one probe.

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Reason of defect
a. No image area means there are no echo signals received. A big possible reason is there is no
transmission signal. We need to distinguish the problem between PHV voltage and transmission board.
However, there are two exception issues happened before. In one case, the PHV board is ok but the power
output monitoring board shortcut the PHV voltages. In the other case, the transmission board is all right
but the BF board is defective. These two cases are pretty rare and we didn’t include them in the check
route.

b. Dark line. Socket problem or transducer crystal problem.

c.d. Color abnormal and white line. If you find some interference in color sample volume, generally it’s
caused by transmission board. With the developing of this problem, it’ll become white line in 2D mode,
and finally there will be no image area at all(problem a).

e. Monitor colorized. Generally such problems can be fixed by checking connections outside or inside
monitor. If you failed, just replace the CRT module.

f. 2P2 transducer. This transducer should be used in system software higher or equal to V02.01.00.23414.
If it’s used in V01.02.00.20114, there will be many blocks in far field image.

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Defective parts statistics

No image area

5% 5% Transmission
board
Beam former board

Power output
90% monitoring board

Dark line

22%
Transducer
Transducer board
11% Socket connection
67%

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10. Accessory devices related

Symptoms
a. Video output is abnormal. The S video output is twisted.
Check route
a. Please check DSP board and video cables.
Reason of defect
This function has nothing to do with frond end signal boards. Please check DSP board, I/O box and video
cable.
Defective parts statistics
2 cases is video cable caused and 1 case is caused by DSP board.

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11. Intermittent problems

Symptoms
a. Blank.
Check route
Blank
Reason of defect
Blank.

Defective parts statistics

Blank.

Last Modified: September 17, 2007 Page 24 of 24