Consumer buying behavior involves individuals purchasing goods for personal use in small quantities to satisfy needs, without profit motives. Organizational buying behavior involves bulk purchases of goods for business needs to earn profits through resale. Organizational purchases are guided by objective production and distribution factors and involve defined criteria and knowledge of the market. Many individuals participate in complex organizational buying processes compared to simple consumer purchases.
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Difference Between CBB and IBB
Consumer buying behavior involves individuals purchasing goods for personal use in small quantities to satisfy needs, without profit motives. Organizational buying behavior involves bulk purchases of goods for business needs to earn profits through resale. Organizational purchases are guided by objective production and distribution factors and involve defined criteria and knowledge of the market. Many individuals participate in complex organizational buying processes compared to simple consumer purchases.
and services for ultimate use or The organizations buy goods and services for Purpose of satisfy their needs. The buying their business needs. The buying purpose of them Buying purpose of such consumers is not to is to earn profit by using and reselling the goods earn profit by reselling the goods and and services. services. Organizational buying is done in large quantities. There are several reasons why organizations must Although consumers buy various kinds buy the goods they need in bulk. In the first place, of goods, the quantity of goods they use large quantities of each item and must Quantity remains small. They buy only the maintain inventories at a level high enough that necessary quantity of goods, which they will not run out of stock. Secondly, it they need for regular use. is cheaper and more efficient to make large- volume purchases. Consumer buying takes decision by Organizational purchasing is a rational process consumers themselves. Sometimes because the purchasing behavior of organizations is Purchase they can consult with family members guided by objective factors having to do with Decision and friends. They need not fulfill any production and distribution. It takes long time than formality like organizational buying. consumer buying. Organizational purchase criteria are specifically Most of the consumers may not have defined. Organizational buyers usually have fewer adequate knowledge and information brands to choose from than do individuals, and Market about market situation, available their purchases must be evaluated on the basis of Knowledge goods and services, etc. The educated criteria that are specific to the overall needs of customers may be aware and have the organization. The organizational buyers have knowledge about market and goods. full knowledge of market and suppliers. Types of Consumers buy many goods to use to Organizational buyers buy limited goods to use to Goods satisfy personal or family needs. conduct business. Many individuals are involved in the buying process. Within large organizations, rarely is one Consumer buying behavior is effected individual solely responsible for the purchase of Effect by age, occupation, income level, products for the purchase of products or services. education, gender etc. of consumers. Instead, many individuals and departments may be involved and departments may be involved in the buying process. The consumer buying process is very simple. No need to fulfill any Buying Buyers and sellers in the organizational market formality. There is also no need to Process must maintain extensive contact. maintain extensive contact with sellers.