Qualitative Research On Unusual Leadership Practices
Qualitative Research On Unusual Leadership Practices
Qualitative Research On Unusual Leadership Practices
Rene C. Barola
Doctor of Education Student
School of Graduate Studies
Sorsogon State College
rainherrera0777@gmail.com
Abstract
School principals as organizational leaders are the foundation of school success. The purpose of
this qualitative study was to determine the unusual leadership practices of school principals in
Donsol West I District, the possible effects of the revealed unusual leadership practices of school
principals to the work environment and possible material that can be designed on the unusual
leadership practices of school principals. The study was anchored on the Five Leadership Practices
Model by James Kouzes and Barry Posner. Three elementary school principals from Donsol West I
District were selected as participants. Individual interview was done. Collectively, the three school
principals underwent a focus group discussion to validate their responses to the study. The data were
collected from semi-structured interviews. For the data analysis, the study relied on grounded theory
approach. The findings revealed that the school principals possessed different unusual leadership
practices such as knowledge synthesizers, visioning and goal setting, building a positive school culture,
providing framework of support to teachers and students to improve learning outcomes, developing
leadership qualities in others, managing school resources and operations and continuing instructional
and organizational improvement. Moreover, different unusual leadership practices contribute to school
performance. The conclusions of the study and recommendations are also discussed.
INTRODUCTION
School principals as organizational leaders are the foundation of school success. Leaders must be
able to direct the energies of teachers, students, and parents to achieve educational outcomes. In the
Philippine educational system, principals as school heads employ leadership practices to achieve school
success. Leadership practices determine whether an school organization will achieve its goals and also
satisfy the needs of its personnel and learners.
Leadership practices of school principals tell the school organization’s effectiveness and efficiency.
High-performing and improved schools are products of leadership practices of principals. The United States
of America former Secretary of Education Arne Duncan acknowledged the importance of school principals
in a July 2009 speech stating, “Great principals lead talented instructional teams that drive student
performance and close achievement gaps” [U.S. Department of Education, 2009].
Owen, Culbertson, and Mink [2019], define leadership practice as “the overall competence of a
manager or supervisor at achieving superior performance through others”. Literature also suggests that the
principal can affect the school climate, which has been defined and described in a variety of ways. Clifford,
Menon, Gangi, Condon, and Hornung (2012) define climate as “the quality and the characteristics of school
life, which includes the availability of supports for teaching and learning. It includes goals, values,
interpersonal relationships, formal organizational structures, and organizational practices”.
In the article of Irving [2015], on 9 Effective Leadership Practices, he discloses the good and
effective 9 core leadership practices. Cluster One is about Beginning with Authentic Leaders with Practices
namely: Practice 1: Modeling what Matters, Practice 2: Engaging in Honest Self-Evaluation, Practice 3:
Fostering Collaboration. For Cluster Two,it centers on Understanding the Priority of People. Practices done
are: Practice 4: Valuing and Appreciating, Practice 5: Creating a Place for Individuality and Practice 6:
Understanding Relational Skills.
Cluster Three talks about Helping Followers Navigate toward Effectiveness. The practices involve are:
Practice 7: Communicating with Clarity, Practice 8: Supporting and Resourcing and Practice 9: Providing
Accountability.
Papa [2017] on her article Active Leadership Skills mentions that Leadership must be an active
role of the organization in order to achieve organizational excellence. Leadership is the ability to influence
others, not just an official title. Leaders need to earn respect, trust and loyalty from their followers. The
leadership established in the organization must possess strong leadership skills such as communication
skills, decision-making skills, conflict-resolution skills, people skills and the ability to create a vision.
To Finch [2019], leaders are able to influence and guide people under them, so an organization can
become more effective in achieving its goals. Styles of leadership are affected by external factors, such as
the organizational environment, demographics, staff characteristics, resources, economic and political
factors, technology and the culture of the organization.
Bumpres [2017], an organization cannot run without implementing organizational responsibilities.
Organizational responsibilities take a balanced approach to ensuring the organization runs efficiently and
benefits the most people at all times. Any organization in effect represents rationally ordered instruments
for the achievement of stated goals. Protocol for organizational responsibility varies by the individual
organization but generally follows a uniformed guideline. This is can be based on the type of organization
and the manner in which it functions.
In view of these, it is evident that effective and successful schools are associated with the leadership
practices of school principals. It is needed to identify the successful and effective leadership practices of
school principals. The researcher, therefore, intended to identify the leadership practices of school
principals of elementary schools headed by principals at Donsol West 1 District.
OBJECTIVES OF THE STUDY
This study delved on the unusual leadership practices of school principals in Donsol West 1 District
at Donsol, Sorsogon, School Year 2019-2020. The primary aim of this study is to contribute to the
knowledge and understanding of successful unusual leadership practices of elementary school principals in
the identified district. This determined the unusual leadership practices of school principals in Donsol
West I District, pointed out the possible effects of the revealed unusual leadership practices of school
principals to the work environment and made a possible material can be designed on the unusual
leadership practices of school principals?
MATERIALS AND METHODS
The researcher sought to determine the unusual leadership practices of school principals, its
possible effects to the work environment and the material that can be designed on the unusual leadership
practices of school principals.
Participants
This paper involved the three elementary school principals of Donsol West I District. They were
invited to participate in the study, and remained for the duration of the project. They were composed of one
central school principal which has a position of Principal II and two non-central school principal I. The
central school principal came from Donsol West Central School while the two non-central principals were
from Dancalan Elementary School and Gimagaan Elementary School. There were only three school
principals in Donsol West I District.These school principals have unique unusual leadership practices. They
were individually interviewed about the unusual leadership practices of school principals in Donsol West I
District and on the possible effects of the revealed unusual leadership practices of school principals to the
work environment. Focus group interview after the individual interview was done to validate and compare
the responses given by each of the three participants of the study. Semi-structured interview was used in
order to generate more valid data.
Data Analysis
For the purposes of this research, a qualitative research method was utilized. Creswell [2012] noted
that “qualitative research is best suited to address a research problem in which you do not know the variables
and need to explore”. Grounded theory was used as the qualitative research method. It is not predictive
about outcomes. Grounded theory is a highly formalized approach that accounts for the significant
information in the data as it emerges in the respective relationships [Strauss & Corbin, 1990]. Constant
comparison juxtaposes codes and categories for similar themes and eventually subsuming the data into
more abstract categories and then into theory [Backman & Kyngas, 1999; Glaser, 1978; 2002]. The core
category, according to grounded theory, emerges in a similar comparative, non-linear, and analytical
process [Glaser, 2002; Stern, 1980].
Specific unusual leadership practices of school principals in Donsol West I District and the possible
effects of the revealed unusual leadership practices of school principals to the work environment are in need
of further exploration, therefore, a qualitative method of research best fit this project.
Theoretical Framework.
This study was anchored on the Five Leadership Practices Model by James Kouzes and Barry
Posner [2002]. According to this model, there are five leadership practices. These leadership practices are:
1. Model the Way, 2.Inspire a Shared Vision, 3. Challenge the Process,4. Enabling Others to Act and 5.
Encourage the Heart.
Model the way set the example by behaving in ways that reflect the shared values. It achieves small
wins that build confidence, commitment and consistent progress. The leader sets an example. Define the
shared behavioral standards and then exemplify them. Kouzes and Posner also believe it is essential to
achieve some small wins to build momentum.
Inspiring a shared vision means that a leader envisions an uplifting, exciting, meaningful future.
Enlist others in a common vision by appealing to their values, interests, hopes and dreams. Leaders
should begin work on their vision before enlisting others to refine it and make it theirs. Emphasis on
visualization and the use of powerful evocative language to capture the vision to inspire others.
Challenge the process is about searching out challenging opportunities to change, grow, innovate
and improve. Here, a leader experiments, takes risks and learns from any mistakes. The leader is an
agent for change - questioning, challenging and seeking new ideas. Taking risks, experimenting, learning
from and allowing for mistakes. Importantly, encouraging new ideas to flourish.
Enabling others to act denotes fostering collaboration by promoting cooperative goals and building
trust. Strengthening people's ability by delegating power, developing their competence and offering visible
support.Building a spirit of trust and collaboration. Encouraging people to share information. Kouzes and
Posner believe that leaders must disclose what they believe and care about and, when necessary, show some
vulnerability. This also entails delegating power, believing in others, and investing in followers' training
and education.
Encourage the heart though recognizing the individual contributions to the success of the project.
Celebrate team accomplishments regularly and praise them.
RESULTS AND DISCUSSION
1. Unusual Leadership Practices of School Principals in Donsol West 1 District
The unusual leadership practices of the school principals in Donsol West 1 District include the
following:
Knowledge Synthesizers. School principals use intellectual ability in leading the school
organization. Through intellectual ability, the principals are able to lead the school correctly. They are able
to understand past events, present situations and are able to create an achievable vision of the future of the
school. Self –awareness of strengths and weakness are determined personally and professionally.
Weaknesses are to be addressed and strengths are enhanced or sustained. Integrity.A Principal said:“Keep
your knowledge and skills up to date. Be a lifelong learner”.
Visioning and Goal Setting.
Vision comes as a principal begins working. When a principal sees a problem, he begins to think
for ways to solve it. This is about turning their schools into a “model, performing or contributing school”
even though it appeared that the visions expressed were more of a personal desire than an organizational
vision as is evident from the following response: “I had no clear vision but I had thought to make it a model
school. I did not have clearly stated vision. I believed that with the support from the stake holders, a school
can be developed.” They also understand vision and goals as synonymous. To them, increasing the number
of learners attending school is also a main vision.
Building a Positive School Culture
Principals viewed school as a place which has friendly atmosphere. It is “like a closely knitted
family.” Teachers and students could share their concerns openly with them, which helped them understand
the needs of their teachers and students. To principals, collegial psychological and emotional school
environment is considered as “the key for improvement and progress” which are contributory to more
effective delivery of the teaching-learning process or the curriculum. Principals believed that there must be
appreciation, positive attitudes, and respect which are integral to collegial relationships, team work,
collaboration, ethical behavior and transparency.
Providing framework of support to Teachers and Students to Improve Learning Outcomes
They said that principals must create a friendly and conducive physical, emotional and
psychological school environment for teachers so that they feel motivated to work. Once teachers are
motivated, they know what they should do and what are their responsibilities. Even principals are not
around; every teacher personally keeps working smoothly because principals created an environment
favorable to them.
Developing Leadership Qualities in Others
The principals are aware of the need to develop leadership qualities among their teachers in order
to run their schools more successfully. As stated by one participant from the elementary school: “Principal
cannot do everything alone. As a school head, principal should be able to delegate his works to teachers
and staff by taking them into confidence. Principal should be able to get works done from others” They do
this by assigning subject area and special programs, projects and activities coordinators. These coordinator
ship helped teachers in developing their leadership qualities. Designation to every teacher are given which
specified their specific roles and responsibilities. Teachers are also able to worked with external
stakeholders which are good in securing support and
Resources needed by the school. This also helped in building school cohesiveness among school
personnel and the stakeholders.
Managing School Resources and Operations
Improving the poor physical facilities, they inherited at their schools. They pointed out the pivotal
role of maintaining transparency, integrity and academic quality in gaining trust and support from the
community. They all acknowledged the generous support they had received from the community for
building their new infrastructure and for their overall success. They also apply creativity and innovativeness
in school programs, projects and activities.
Continuing Instructional and Organizational Improvement
Principals develop plans to pursue goals anchored in their vision for the school, (b) maintains a
clear and sustained focus on promoting improved academic performance, (c) devotes continuing attention
to improving school facilities, (d) restructures the organization of the school, (e) develops activities and
initiatives related to improving school culture, especially with regard to managing challenges, bottlenecks,
barriers and conflicts, (f) promotes school identity or branding ,personnel and community cohesiveness and
encourages rapport and teamwork, (g) places greater focus on communication to stakeholders, and (h)
initiates and implements and sustains activities to develop networks in order to link the school to its wider
environment beneficial to its existence and purposes.
2.The Possible Effects of the Revealed Unusual Leadership Practices of School Principals to
the Work Environment.
Since the study was focused on leadership practices, possible effects arising from the unusual
leadership practices of school principals are important to note. This include the following:
1.Give the Unusual 1.Knowledge synthesizers, 1. Builds trust and confidence to school
Leadership Practices of 2. Visioning and goal setting administration.
School Principals 3. Building a positive school 2. Hastens Visioning and Goal Setting
culture, 3.Helps in Building a Positive School
2.Cite the Possible 4.Providing framework of support Culture
Effects of revealed to teachers and students to improve 4.Improves Learning outcomes
Unusual Leadership learning outcomes, 5. Develops Collaboration, Team work
Practices of School 5.Developing leadership qualities and Cohesive School Culture.
principals in others, 6.Encourages Greater Involvement of
6. Managing school resources and School and Support of Community
operations Members
7.Continuing instructional and 7. Sustains Continuing Instructional and
organizational improvement Organizational Improvement
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grounded theory. (3rd ed.). Thousand Oaks, CA: SAGE.
Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and
qualitative research (4th ed.). Boston, MA: Pearson
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Last week, I provided an overview of 9 Effective Leadership Practices. Servant leadership is not just a good
idea. It works. The 9 effective leadership practices highlight various dimensions of servant leadership
that are correlated with effectiveness in the team context.
Beginning with Authentic Leaders
The first grouping of servant leadership practices presented in the model emphasize the importance of
beginning with authentic leaders who are able to foster collaboration. In this first cluster of servant
leadership practices, leadership behaviors associated with effective teams include: (1) modeling what
matters, (2) engaging in honest self-evaluation, and (3) fostering collaboration.
In this post, we will spend time briefly unpacking the first leadership practice: Modeling what Matters.
Modeling what matters is similar to the leadership practices that other researchers have identified as well.
Bass and Avolio engaged the concept of “idealized influence” associated with transformational
leadership theory. Kouzes and Posner engaged the concept of “model the way” as a key practice
exemplary leadership.
Inauthentic leaders can demand of followers what they as leaders are unwilling to do. Authentic leaders,
however, must model what matters and be willing to “practice what they preach” when it comes to
expected organizational behavior.
On this point, research participants noted that modeling what matters “is the primary and most effective way
to communicate the organization’s mission, values, and ethos,” and that “actions communicate much
more loudly than words” when it comes to organizational values.
Reinforcing the importance of this leadership practice, Max De Pree argues that “clearly expressed and
consistently demonstrated values” are often the most important factor in facilitating the important
relationship between leaders and followers.
While it may be tempting to just dictate or tell followers what to do, the best leaders understand the
importance of action. Leader behaviors provide a powerful example for followers. Are we modeling
what matters when it comes to expected organizational behavior?
Leaders don’t just use words in their communication. Leaders communicate, for better or for worse, through
their actions. So leader, be sure to model what matters for your community. Allow your actions to
provide a crystal clear message that is consistent with your words and calls followers to a higher
level of engagement with your organization’s mission.
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Engaging in Honest Self-Evaluation.
Practice 2: Engaging in Honest Self-Evaluation
Serving as a foundation for authentic modeling of what matters (Practice 1), the next servant leadership
practice is Engaging in Honest Self-Evaluation. One of the unique features of this practice is its emphasis
on self-evaluation sequentially prior to the leader’s evaluation of others. While it may be easy for leaders
to recognize faults and mistakes in others, leaders must first engage in in the hard work of looking in the
mirror and engaging in a self-evaluative process of reflection.
The Leader’s First Look
This practice is consistent with the biblical admonition to “first take the log out of your own eye, and then
you will see clearly to take the speck out of your brother’s eye” (Matthew 7:5). Engaging in honest self-
evaluation requires leader humility. It requires a capacity for self-awareness. It requires a willingness to
reflect on personal faults and shortcomings which shape the organizational environment and the
experience that followers have in the organization.
Being (and Growing as) Humans
Shann Ferch argued that “one of the defining characteristics of human nature is the ability to discern
one’s own faults, to be broken as the result of such faults, and in response to seek a meaningful change.”
Leaders are not exempt from such important human characteristics. The issue is not whether or not
leaders have faults and make mistakes in their leadership practice at times. Rather, the issue is whether or
not leaders have the capacity to reflect on these mistakes and engage in honest self-reflection and self-
evaluation. Leaders who do this are able to learn from their mistakes and then grow as persons and as
leaders.
Greater Influence Necessitates Greater Reflection
Emphasizing the importance of honest self-evaluation, research participants noted among other things the
danger of leader blind spots and unquestioned assumptions. One participant noted, “Honest self-
evaluation is utterly important for leaders,” and that, “the blind spots of leaders tend to be far more
destructive than the blind spots of non-leaders [because leaders] … impact more people.” In other words,
the scope of one’s influence matters. While honest self-evaluation is vital for all people, it is critical for
those with significant influence.
Self-Evaluation and Role of Trusted Friends
Research participants further noted the dangers of unconscious self-exaltation and the drift toward
arrogance and individualism. They argued that honest self-evaluation is best accomplished when trusted
friends are invited to provide the leader with feedback on their growth edges. In addition to effecting the
leader’s personal growth, the absence of honest self-evaluation on the part of leaders decreases the
capacity of teams to change and attain goals in an effective manner.
Have you taken time recently to pause for self-reflection as a leader? How are you evaluating your
engagement with those on your team? Are you doing this evaluation on your own, or have you invited a
trusted friend to provide honest feedback so that you may better see your leader blind spots?
Though pausing for self-reflection and self-evaluation may feel like you are simply not getting your work
done, the research study that backs these reflections prioritizes leader self-evaluation as a first-order
priority for leaders. Pausing for reflection and evaluation allows you the opportunity to make mid-course
corrections in your leadership, contribute to higher levels of follower job-satisfaction, and contribute to
the increased effectiveness of your team.
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Fostering Collaboration.
Dwight D. Eisenhower is attributed with saying “It is better to have one person working with you than three
people working for you.” Such logic is at the heart of collaboration, and effective leaders prioritize
fostering collaboration in their teams and organizations. In contrast to overly competitive leadership
agendas, this leadership behavior—Fostering Collaboration—highlights the importance of leaders
encouraging followers to work together over competing against one another in the organizational
environment.
Noting the importance of fostering collaboration, one research participant argues that, “solutions to complex
problems today often require a collaborative engagement with others, the collective of which will
generate the best solution.” Another participant acknowledges that no one person can meet the
demands placed on leadership, and thus “collaboration allows a leader to expand the leadership
resources brought into the leadership process.”
The Priority of Authentic Collaboration
Providing a key argument for viewing this practice as part of beginning with authentic leaders, one participant
in my study noted the danger of collaborative gestures coming across as token invitations for follower
participation. When a leader “just wants to appear like he/she is collaborating, but doesn’t really care
about input from others,” such inauthentic collaborative gestures become toxic for leader-follower
relationships and the broader organizational culture. However, when genuine respect for followers is
blended with a listening posture, a suspension of leader predispositions, and a willingness to give
credit to others and embrace solutions that come from others, there is great power in leaders working
with followers on genuinely collaborative agendas.
There is an African proverb that says “If you want to go fast, go alone. If you want to go far, go together.”
Those who want to go far in leadership enterprises recognize the priority of a collaborative
environment.
How are you doing at fostering collaboration in your sphere of influence? Do you recognize the priority of
working together in order to go far? Take the next step in fostering collaboration in your work as a
leader!
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Understanding the Priority of People
I’ve walked through the first grouping in previous posts. The second grouping of servant leadership practices
presented in the model emphasizes the importance of Understanding the Priority of People. In this
second cluster of servant leadership practices, leadership behaviors associated with effective teams
include: (1) valuing and appreciating, (2) creating a place for individuality, and (3) understanding
relational skills. This week we take on Leadership Practice 4— Valuing and Appreciating.
Understanding the priority of people begins with a basic commitment to Valuing and Appreciating people.
While this includes the communication of appreciation for follower contribution as a primary focus,
it also emphasizes the value and trust of people at a more basic level.
Jim Laub notes the following about valuing people and organizational health:
“Healthy organizations have a different view of people. People are to be valued and developed, not used.”
This gets at a core characteristic of servant leadership. As a leader, do you view the people primarily as
resources to be used and deployed, or do you view people as intrinsically valuable?
Laub continues:
“Leaders accept the fact that people have present value not just future potential. People seem to have an
innate ability to know whether or not they are being valued…whether or not they are trusted.
Effective leaders accept a person’s value up front. They give them the gift of trust without requiring
that they earn it first. As leaders work with people in organizations they will serve them by displaying
the qualities of Valuing People.”
Many leaders value their followers after the followers have demonstrated their value to the organization.
Consistent with Laub’s comments, servant leaders take valuing people to another level. Servant
leaders value people not only for what they contribute, but rather value them primary for who they
are as people.
Several research participants highlight similar observations, noting the importance of trust in valuing and
appreciating followers when they are “given responsibility and released to accomplish the task
without second guesses,” and when “verbally appreciate[ing] them as people first, then for their
contribution to the team.” Another participant noted that a follower feels valued and appreciated
“when a leader authentically and legitimately applauds the performance of a follower and
acknowledges their unique contributions with concrete examples.” Such expressions must be
connected with reality, though, and in the words of this participant must be “genuine, deserved, and
observable” if such expressions are to be effective.
So how are you doing on this front? Are you valuing people for who they are, or merely for what they
contribute to the organization? Is this valuing of people translating into expressions of appreciation?
Teams flourish as members are valued and appreciated in the journey toward effectiveness.
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Practice 5: Creating a Place for Individuality
There is a tendency in some organizational circles to simple view people as cogs in a larger organizational
system. But who likes it, and flourishes, when they are viewed in such a mechanistic and replaceable
fashion?
In contrast to this approach, servant leaders help to Create a Place for Individuality in their work with their
teams. Outcomes matter in organizations. So does holding followers accountable to these
outcomes—a point emphasized in this larger research study. But it is also vital to recognize that
outcomes are not necessarily achieved in a uniform manner.
Beyond Uniformity
In contrast to approaches that emphasize follower uniformity, this leadership practice emphasizes allowing
for individuality of style and expression in followers as well as accepting followers for who they are
as individuals. In contrast to the overly mechanized systems encouraged in some twentieth century
managerial models, this study challenges twenty-first century leaders to remember the individual and
to create space for individuality in work performance.
Beyond Micromanaging
Research participants note the importance of simple expressions of individuality. Of the expressions noted
were dimensions of flexibility such as work style, clothing, and office hours. Participants also noted
that flexibility for follower expressions of individuality are best supported through the avoidance of
micromanaging leadership behaviors.
One participant noted, “Set strategic goals, but allow individuals to engage in creative processes to get there.”
On the theme of how follower individuality coincides with organizational unity, participants noted
that commonality at the level of mission, vision, goals, and values provides “the glue that holds the
organization together,” and that “under this umbrella there is ample room for individuality.”
Arguing that great leaders find ways to meld the needs of individuals with the needs of an organization, one
participant argues that this “requires the leader to take an active interest in the capacity of those under
their leadership.” They continue noting the importance of assigning responsibility and delegating
authority “based on the giftedness of the follower in alignment with the project or task to be
completed.”
All of this requires an individualized consideration similar to what Bass and Avolio put forward in
transformational leadership theory. This calls leaders to a higher level of investment in creating space
for individuals to work uniquely toward common goals. While it is sometimes easier to mandate
uniformity and conformance, taking the extra time and effort to create space for individuality is a
valuable leadership practice that is significantly related to effectiveness in this study.
While a focus on outcomes is important, how are you creating a place for individuality in your work with
followers? Think through a step or two you can take in appreciating and providing space for the
individuality of your team members.
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Practice 6: Understanding Relational Skills
This second cluster, which is focused on understanding the priority of people, ends with the servant leadership
practice of Understanding Relational Skills. Knowing how to get along with people is basic to quality
relationships, and it is the basis of quality leadership practice as well. Although this may seem
simplistic, understanding relational skills is key for leading well in the team context.
In recent decades, leadership researchers have identified the importance of emotional intelligence for
leadership practice. At the core of emotional intelligence are skills that support intrapersonal and
interpersonal engagement. In his discussion of emotional intelligence, Daniel Goleman emphasized
factors such as empathy and social skills, premised on self-awareness. These factors provide a basis
for effective relational skills. Self-awareness leading to an awareness of and responsiveness to the
needs of others provides a platform on which effective leaders may appropriately humanize the
leader-follower relational engagement.
The themes of self-awareness, empathy, and authentic listening were also highlighted by the research
participants in my study on the topic, noting these as important characteristics of effective relational
skills. One participant noted that empathetic communication, personal connection, selective
vulnerability, and attention to what motivates followers are all critical relational skills. Other
participants emphasized items such as:
Although leaders at times may like to work in the background simply dealing with systems and structures,
engaging organizational members, team members, and direct reports with relational intelligence is
vital. How are you nurturing your relational skills? How are you engaging followers with wisdom
and a spirit of understanding
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Practice 7: Communicating with Clarity
It is difficult to overestimate the importance of clear communication in the practice of leadership. Although
all effective communicators are not necessarily leaders, all effective leaders must be effective
communicators.
Sometimes leaders speak through their words. Sometimes leaders speak with their actions (or inaction). The
question is whether or not the leader is being intentional in these various types and levels of their
communication. Being intentional with effective communication practice will help leaders
effectively guide their followers and teams.
As we consider how to help followers navigate toward effectiveness, the seventh effective servant leadership
practice in this model is Communicating with Clarity. This leadership practice is about effectively
communicating plans and goals for the organization, and research participants note several critical
features of effective communication in the leadership role.
Honesty
Transparency
Authenticity
Clarity
Listening
Timeliness
Confidence without arrogance
Conciseness
Regularity and appropriately repetitious
Congruence of verbal and nonverbal messages
Use of a diverse set of communication media
Use of word pictures
Saying what you mean and meaning what you say
Avoiding emotionally laden and volatile communication overtones
Leaders: Communicate Often — Communicate Well
Leaders who learn to communicate effectively in a variety of contexts and through a variety of
communication pathways are helping followers and their organizations navigate toward
effectiveness. How are you doing on this front as a leader? What step can you take in the coming
workweek to be more proactive in your communication approach with followers and teams?
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Practice 8: Supporting and Resourcing Followers
In addition to clear communication, followers also need their servant leaders to practice supporting and
resourcing. On productive teams, leaders and followers focus their energies on movement toward
important goals. They recognize that it is not just about being busy, but also being productive. As
followers work toward these goals, servant leaders focus on serving the followers through supporting
and resourcing activities. They help to remove obstacles that hindering follower progress. They help
to provide encouragement and motivation. They help to provide the necessary resources that
followers will need to get the job done.
Rather than leaders viewing their primary role as driving followers toward production, a commitment to
supporting and resourcing allows leaders to focus on serving followers toward their success and being
responsive to their needs as they work toward organizational goals. Servant leadership is not about
doing people’s work for them. It is about creating a context within which followers will flourish in
their work.
Leadership supporting and resourcing captures the heart of what is included in James Kouzes and Barry
Posners’ theme of Enable Others to Act in their five practices of exemplary leadership. Leaders take
a proactive posture toward followers. They work to remove barriers and build bridges so that
followers may thrive in their responsibilities.
On this theme of supporting and resourcing followers, research participants emphasized the importance of
removing barriers, and one participant identified the special importance of being active in the
identification of needs. They noted that the leader “should be the first to ask ‘what do we need to get
the job done’ versus being passive, waiting for requests to come to him/her and then trying to put the
requests off as long as possible.”
Other research participants add that because leaders are in the position to see the best allocation of resources
and to draw out the gifting of human resources so that followers are fulfilled in their work, it is
important that leaders share explanations with followers regarding how resources are apportioned
and when resources are not available for certain needs.
Another participant’s response captures the essence of this servant leadership behavior noting that leaders
carry out this function best when they release power and resources to members to accomplish critical
and expected initiatives.
If the mission of the community matters, then leaders have the responsibility to provide the support and
resources necessary for followers to work toward their goals in light of this mission. In your work as
a leader, are you taking a passive or active posture toward supporting and resourcing followers? Are
you working to remove obstacles that are barriers to follower work performance? Are you working
to provide the necessary support and resources that builds bridges to effective follower work
performance?
Take some time in the week to consider how you may more effectively support and resource your followers
in their work toward the mission of your organization or team.
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Practice 9: Providing Accountability
The final servant leadership practice included in this model is the leadership behavior of Providing
Accountability. Rather than servant leadership being a weak form of leadership that is disinterested
in results, this leadership behavior emphasizes the priority of holding people accountable for reaching
their goals.
When the topic of servant leadership comes up, this point is often a misconception I hear. People fear that if
they are committed to serving others, they will lose authority in the eyes of followers or their acts of
kindness will become opportunities for others to take advantage of what others view as a “weak”
form of leadership.
These are misconceptions of servant leadership, though. Servant leaders do make hard decisions. Servant
leaders at times do need to terminate employees. Leaders who are committed to serving their
followers don’t simply do the job for those followers, they support and resource their followers
toward success, and they then hold followers accountable toward agreed upon outcomes. Although
servant leadership begins with a focus on followers, servant leadership also “has teeth” and includes
a commitment to providing accountability and is consistent with a commitment to valuing and
developing followers.
Clear Communication
As with the leadership practice of communicating with clarity, several research participants reaffirmed the
priority of clear communication in the providing of accountability for followers. In contrast to some
of the negative examples provided by participants—examples where leaders failed to clearly
communicate and then terminated or disciplined employees based on poor performance—there was
a unified called to proactive and honest communication around expectations and follower
performance.
One participant noted “I prefer honest performance evaluations—those which acknowledge both strengths
and growth fronts and clearly set goals that can be reached quarterly and annually.” Another
participant similarly noted that, “honest and open communication that is regular and consistent at
setting and reaching goals is very effective in developing accountability and building trust.”
Inspect What You Expect
Another participant notes that “leaders inspect what they expect,” and this is arguably consistent with the
leader-love that characterizes a servant leaders commitment to serving the needs of the follower over
the needs of the leader. Engaging in direct and honest conversation with followers around outcomes
that are important to followers and the organization provides an opportunity for follower
development, a tangible factor associated with valuing and developing people. Servant leadership is
not about caring for followers or providing accountability. Servant leadership includes both. Are you
inspecting what you expect when it comes to follower goal accomplishment?
The model covered these past weeks is about (1) beginning with authentic leaders, (2) understanding the
priority of people, and (3) helping followers navigate toward effectiveness. We’ve covered the 9 core
leadership practices associated with team effectiveness that are both presented in this model and
supported by related research.
As you seek to grow as a leader, these 9 effective leadership practices will serve both you and your followers
well. Take time in the coming week to think through one or two action steps based on these practices.
Enjoy the journey of growing as a servant leader.
Nicole Papa,September 26, 2017. Organizational Management & Leadership Practices That Impact
Organizations.Retrieved from https://bizfluent.com/list-6724090-organizational-leadership-
practices-impact-organizations.html
Carola Finch.Updated January 22, 2019. External Factors Affecting Leadership.Retrieved from
https://bizfluent.com/info-8583473-external-factors-affecting-leadership.html
Organizational Environment
Organizations have their own particular work environment with its own values, which is a legacy of past
leaders, as well as current leadership. These values are the care the organization has for investors,
customers, staff and the community, and they determine how the business will be managed. Goals,
values and concepts that define products or services make up the personality of the organization.
Organizational Resources
Leaders are dependent on organizational resources, such as staff, technology, finances and physical resources
to achieve their goals. The success of management depends on how well resources are acquired and
used.
Employee Roles
When an employee takes on a role in an organization, his position is defined by the tasks and responsibilities
he must perform in relationship with others. Employees have varying levels of maturity in
approaching tasks and relationships that impact the style of leadership needed to guide them.
Employees also affect the organization by their work ethic and personal values. Roles have pitfalls
and roadblocks that leaders must recognize and reduce in order to help staff accomplish their tasks.
Organizational Culture
The culture of an organization is a combination of its founders, past and current leaders, history and crises.
Culture is difficult to change, because it is the result of long-held information and formal systems,
traditions, customs and rules that represent the self image and shared expectations of the organization.
Established rites, such as rituals, routines and a set way of doing things impacts company norms,
such as how a worker can be in good standing and how a worker can respond appropriately for
various circumstances.
Sociological Factors
Leaders need to understand the demographic makeup and cultures of the clients of the organization and trends
in the marketplace to design products and services for particular populations.
Technology
Technology can dramatically change the business environment, overnight. Leaders must adjust their
management styles to help the company adapt to technology. Research and development help leaders
to create innovative new techniques that make operations easier.
Allocation of Duties
Delegation is a key factor in organizational responsibilities. It is the organization’s responsibility to allocate
these duties. Allocation of duties maintains organizational structure and affords individuals in the
organization to commit to personal and team obligations and responsibilities. Leaders or founders of
the organization allocate duties to appropriate personnel or teams.
Coordination
An organization does not run as a single entity, therefore, the coordination of committees, meetings,
allocation of funds and other interests that keep the organization going must be coordinated.
Coordination is related to knowledge and information issues and determines overall performance of
the organization. The organizational responsibility of coordination must be carried out sufficiently
to reach organizational goals, get appropriate funds and hire the most efficient employees.
Operation
Order of operation is essential to organizational responsibilities because operations must run smoothly for
the success of the organization. Operation objectives define a specific number of sub goals that
contribute to the whole purpose of the organization. An operation’s manager provides the logistics
for operations in the organization and ensures operation protocols are met by all in the organization.
Here are how those leadership practices and qualities come together to achieve results.
In today's fast-paced business environment, successful organizations are those organizations that can adapt
to change, RAPIDLY. The key to change management rests on these key leadership concepts.
Effective leadership enables an organization to be better aligned and clearly, competitive advantage is gained
when an organization is aligned for success.
These 29 Leadership Practices are the primary "indicators of interest" we use when diagnosing an
organization.
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Of course it would help to first define what a "successful" school looks like. Likely it would mean different
things to different educators, but here's one vision for you to consider.
A successful school places a priority on future-focused learning, and seeks to guide its staff and students
toward having a passion for learning, and for growing creatively and collaboratively. Additionally, a
successful school seeks to model and encourage school leadership best practices as something that
doesn't just fall to administrators to handle.
In other words, a successful school realizes that true leadership is the business of everyone under its roof—
teachers, admins, and students alike working together to make their school exceptional.
How important are school leadership best practices to performance? Very, according to many studies of
leadership and education. “Leadership is second only to classroom instruction among school-related
factors that affect student learning in school,” reports “The School Principal As Leader: Guiding
Schools To Better Teaching And Learning,” a 28-page report by the Wallace Foundation, a
philanthropic educational organization.
“Today, improving school leadership ranks high on the list of priorities for school reform,” the report added.
“In a detailed 2010 survey, school and district administrators, policymakers and others declared
principal leadership among the most pressing matters on a list of issues in public school education.
Teacher quality stood above everything else, but principal leadership came next, outstripping matters
including dropout rates, STEM education, student testing, and preparation for college and careers.”
1. ATTEND ACTIVITIES
Leaders should attend sports events, of course, but they must also attend events with sparse attendance. They
need to show members of academic clubs like the debate and Mathletes teams, band members, theatre
groups, and even students in extracurricular activities that aren’t audience- or competition-oriented
that they’re interested in what all of the students do.
If leaders have school pride, the students and teachers might too. “You don’t have to MC everything; just be
there,” suggests the article “Principal Helpline: What are the 7 Habits of Successful Principals?”
2. BE ACCESSIBLE
Leaders, whether they’re principals or department chairs, should always be willing and able to meet with
teachers. In other words, people should be prioritized over paperwork.
That might mean delegating financial and other matters to resident managers who aren’t responsible for
teacher and student achievement. Leaders should be so personable that teachers are comfortable
approaching them with their concerns. They should also introduce themselves to students and
remember their names so students regard them as people, not just enforcers of discipline.
A successful school realizes that true leadership is the business of everyone under its roof—teachers, admins,
and students alike working together to make their school exceptional.
3. BE POISED
Angry parents make children angrier, just like angry coaches make their players angrier. Leaders must do
everything they can to make sure that teachers and students don’t let negative emotions impair their
performance. That means they must be poised both in public and private even when there is bad news
to be heard or a difficult decision to be made. “In (difficult) situations, always stay calm and confident
to maintain morale and confidence in the school community,” advises the article “Top 10
Characteristics Of Awesome 21st Century School Leaders.”
4. BE POSITIVE
Constructive school leadership best practices include making people feel like they’re making a positive
contribution to the school while simultaneously advising them how they can improve their
performance.
Leaders meeting with teachers and/or students should first tell them what they’re doing right. They should
be able to say three positive things about someone’s performance before getting into constructive
criticism.
Ultimately, the goal is to get people to want to improve, and bad morale can cause adults to quit jobs and
students to quit studying.
5. FORMULATE A VISION
Everyone in school leadership wants to improve the learners’ academic performance, but it takes a strong
leader to formulate an achievable vision to accomplish that. “Shaping a vision of academic success
for all students, one based on high standards,” is the first of the five practices listed in “The Effective
Principal: Five Pivotal Practices that Shape Instructional Leadership.”
In addition, the vision must be accompanied by a list of actionable steps needed to achieve the vision. The
steps might include meetings with students and their parents to point toward the right courses, using
more tutors, and training teachers in new instructional methods.
6. COMMUNICATE EFFECTIVELY
Formulating a vision is inadequate if it’s not communicated well. The vision statement of a principal (or
superintendent or school board) must be communicated to everyone impacted by the vision, including
teachers, students, and parents. That means updating teachers, students, and parents regularly on the
progress of the vision statement and the steps needed to achieve it.
In addition, effective leaders prioritize returning emails, phone calls, and texts as soon as possible over
paperwork and other administrative responsibilities that don’t have a pressing deadline.
The article “Motivate Teachers by Becoming a More Effective Leader” stresses the importance of employee
growth and being open to new ideas. “You want your employees to continually learn and grow,” the
article says. “Show your employees that you’re also willing to learn, take input and change directions,
if necessary.”
The vision statement of any leader must be communicated to everyone impacted by the vision, including
teachers, students, and parents.
8. BE FORTHRIGHT
Forthright and candid are better words than honest because, of course, you never want to be dishonest. We’re
talking about always telling teachers, parents, and school district residents the truth about the school.
If you need more money to achieve your vision, tell the community the options you have.
You might need to cut part of the budget substantially or raise taxes. If student performance regressed, be
candid about this and seek a solution. If a previous decision was wrong, admit your mistake. Great
leaders take responsibility for mistakes and bad news.
Great leaders also look for people who can fill future leadership positions. Great principals, for example,
look for talented faculty who have the ability to head the department they’re in. Of course, leaders
need to communicate what they’re doing so, for example, an older department head will buy in on
training a younger future department head.
10. LISTEN
Innumerable studies have shown that listening is one of the most important qualities of a great leader. The
above “Principal Helpline” article says this about listening: “If a teacher comes to you with a
problem, listen and then ask the teacher what they think should be done.” The above “Top 10
Characteristics” article says this about listening: “Listen to your teachers and students. Learn their
talents, interests and passions and then delegate accordingly.”
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Pamela Mendels (February 2012),Train Future Leaders,Retrieved from
https://www.wallacefoundation.org/knowledge-center/pages/the-effective-principal.aspx
What makes an effective principal? A decade of Wallace Foundation-supported research and work in school
districts and states suggests that five practices are key to helping principals improve teaching and
learning in their schools:
Shaping a vision of academic success for all students, one based on high standards;
Creating a climate hospitable to education so safety, a cooperative spirit and other foundations of fruitful
interaction prevail;
Cultivating leadership in others so teachers and other adults assume their part in realizing the school vision;
Improving instruction to enable teachers to teach at their best and students to learn at their utmost; and
Managing people, data and processes to foster school improvement.
This Wallace-sponsored feature article appeared in the February 2012 issue of JSD, the journal of Learning
Forward, an association for those who work in professional development in education. There is much
principals must do to help their students succeed. But these five practices can give principals “a
fighting chance of making a real difference for students,” the article says.
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